15 Minutes Of Fame

004 - Creating A Culture Of Customer Service - Adam Purcell

An episode of 15 Minutes Of Fame

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By CelebConnect
Your destination to learn from people that are passionate about their business and have an amazing story to tell. Are you ready to Elevate Your Expectations of what you thought was possible?
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020 - Customer Discovery - Katelyn Bourgoin
In this episode we talk to growth strategist, trainer and expert on "Customer Discovery" Katelyn Bourgoin.  Katelyn helps product teams figure out who their best customers are and what triggers them to buy.   "Companies that invest in ongoing customer research grow 2-3X faster. Yet, studies show that only 3 out of 10 teams do it regularly — crazy, right?Many teams know they should be talking to more customers. Yet they’re constantly challenged with who to talk to, what to ask them, how to analyze the feedback, and how to share what they learn with their teams. I help product teams overcome these common hurdles." This conversation is full of great intel on how and more importantly why you should invest in customer research. Find Katelyn here: https://katelynbourgoin.com #ElevateYourExpectations
13:49
April 15, 2019
019 - Beyond The Cover - Charlie Toth
In this episode we host Author Charlie Toth.  He has written a book of poetry called "Eye Love You".  You may not think that Football and poetry go together, but within one minute of meeting him it all just makes sense.  Charlie is smart, kind and just wants everyone to #ShareTheLove.  Enjoy this episode, it is sure to make you smile! Thanks Charlie!!!! #ElevateYourExpectations https://www.eyeloveyoupoems.net
14:57
April 6, 2019
018 - Growing Your Business - Patty Howard
On this episode we talk to the incredibly inspiring and smart owner of Kitchen Door Catering, Patty Howard.  We recorded this episode in her brand new space at 110 Higney Ave in Dartmouth.  She has taken her business from a small kitchen with her Aunt, to a thriving innovative food business with up to 50 full time and part time staff that is growing every year.   So, when we thought, who should we talk to about how to grow your business?  The answer was pretty easy.  There are lots of great takeaways in this episode.  Enjoy! #ElevateYourExpectations *They also have amazing cooking classes in their brand new studio, for more info: https://www.kitchendoor.ca/cooking-classes-team-building
14:21
April 1, 2019
017 - The Podcastic Voyage - Scotty Mars
We first got to know Scotty Mars from his time on the radio.  He has hosted his own show, he has interviewed so many cool people and now he has launched his own podcast, "The Scotty Mars Podcast".  Scotty has some great stories to share, as well as some tips for those looking to start their own podcast. #ElevateYourEvent https://www.facebook.com/ScottyMarsShow/ https://www.blasttheradio.com/scottymars
13:53
March 27, 2019
016 - Get Your FIX - Brian Byrne
In this episode we talk to Brian Byrne, best known as the former lead singer of Canadian Rock Band "I Mother Earth".   However, as you will hear he has so much going on, and so much to share.  From Speaker, to Blockchain to the FIX Rewards app and his brand new band "Bonds Of Mara", this episode is full of great info and entertainment.   Enjoy!!! https://www.facebook.com/BondsOfMara/ https://www.facebook.com/fixmusicapp/ #ElevateYourExpectations
14:24
March 23, 2019
015 - Finding Your Story - Tina Capalbo
Today we sat down with Tina Capalbo of Lift Communication.  Tina is passionate about storytelling and works with small businesses to help them find their story.   In this episode we get some golden tips about creating compelling stories for your business. #ElevateYourExpectations https://www.liftcommunication.com/
14:59
March 18, 2019
014 - Life Is Funny - Chip Ambrogio
On this episode we talk to Chip Ambrogio of "Outside The Box" and the Improv Business Training Company "Productively Funny".  We talk to Chip about how he got into comedy, answered the question "can anyone be funny", heard some great stories about the world of comedy as well as his night with Dave Chappelle. :) #ElevateYourExpectations   https://chipambrogio.webs.com https://www.productivelyfunny.com
14:41
March 11, 2019
013 - Behind The Scenes - Krista Benoit
Our guest in this episode is here to talk about events, the good, the bad and the funny ;) Krista Benoit is the Owner of Ispark Consulting, and they are truly passionate about events... "What we don’t do is vanilla, status quo or beige … we prefer to invigorate rather than enervate (with ideas that are bold, powerful and stand out from the crowd)." Join us as we go behind the scenes of event life. http://www.isparkconsulting.ca #ElevateYourEvent
14:40
March 3, 2019
012 - Wearing Many Hats - Jenine Panagiotakos
On this episode we talk to Jenine of Many Hats. "Many Hats is a co-working space that promotes a community atmosphere, inspires harmony, protects health and wellness and stimulates growth through cross promotion and internal networking." Jenine and Erica talk about why she started her business, how it has changed, and the importance of evolving as an entrepreneur. #ElevateYourExpectations https://www.manyhatsinc.ca https://celebconnect.ca/
14:55
February 23, 2019
011 - I Am Good Enough - Tracey Underhill
In this episode we host Tracey Underhill of https://transform-holistichealth.com.  Tracey is a coach that helps you design and create inner and outer environments that propel you toward success.  The discussion today touched on many things, but the main message was in order to have true happiness and true success you have to know the answer to "Am I good Enough"?    The answer as you will hear, is YES, but it isn't always that easy. #ElevateYourExpectations https://celebconnect.ca
14:33
February 15, 2019
010 - Professional Confidence - James Dwyer
Entrepreneurship is hard, though there are lots of good times, we must find a way to fight through the tough times.  We sat down with Award Winning Halifax Real Estate Agent James Dwyer of www.pressrealty.ca.  He has done an incredible job of building his business through social media and by building relationships.  It has not been easy, and as you will hear in this podcast it is on YOU to find a way to push through and succeed. http://jamesdwyer.ca http://pressrealty.ca #ElevateYourExpectations https://celebconnect.ca
14:46
February 11, 2019
009 - Humanity At Work - Jeff Chant
On this episode we hosted Jeff Chant of  Magnanimous.  Here is a sneak peak into what they do, and what Jeff and Erica speak about in this episode. "The solution to our performance pain is magnanimity – integrating our capacity and caring by bringing our humanity to work. It begins with awareness of ourselves and how we’re impacting others (and not how they are impacting us or the bottom line). The big-picture objective is to bridge the gap between the profit-focused and people-focused parts of our business (more typically, the hard and soft sides of operations and services)." For more information:  http://www.magnanimous.ca #ElevateYourEvent https://celebconnect.ca
14:34
February 8, 2019
008 - Women Empowerment - Karen Dean
On this episode we have the amazing entrepreneur Karen Dean.  She is an advocate of women empowerment, kindness and so much more.  Her latest event is the "One Women Event" happening on February 5th, for more info or to buy your tickets: https://onewoman.ca/product/a-year-of-magic-halifax/ We are just scratching the surface of all of the good the Karen does.   Enjoy the inspiration! "One Girl Can Change the World!" https://bekindproject.com #ElevateYourExpectations
14:49
February 2, 2019
007 - Listener Supported - Paul Lamb
We all listen to music, we all love music, and we all have our favourite artists that we like to play.  But, what is the best way to support these artists in todays world? We sat down with one of our favourite local musicians Paul Lamb to talk about the release of his upcoming album "The Prize".  We chatted about where he got his talent, his writing process, how we can support our favourite artists and he treated us with one of his incredible songs from the album. Enjoy!!! ps We even got a taste of the song that he wrote for his son Mason, break out the tissues. ;) http://paullamblive.com
14:55
January 28, 2019
006 - The Accidental Entrepreneur
On our latest episode we host Jen MacDougall of "Cake Therapy".  Imagine, a cupcake for every feeling?   Jen and Erica not only talk about her amazing business, but also how she became an Accidental Entrepreneur. There are lots of GREAT tidbits in this podcast, enjoy! #ElevateYourExpectations http.://www.caketherapyns.com Follow: @CakeTherapyNS
14:59
January 24, 2019
005 - Find Your Cause - Nicole Barron
This time we sat down with Nicole Barron of The Arthritis Society for her 5 Minutes Of Fame.  Erica and Nicole talked about non profits, and the importance and value of finding your cause. #ElevateYourExpectations CelebConnect.ca https://arthritis.ca
14:53
January 20, 2019
004 - Creating A Culture Of Customer Service - Adam Purcell
Customer Service is a pillar of our business, and we take great pride in treating our clients as well as our talent better than anyone.  In this episode we bring in our friend Adam of Caring Counts to talk about how to create amazing customer service within your company.  Adam explains some very simple steps....on paper.  As we discuss, it isn't as easy as it looks. Follow Adam @caringcounts
14:14
January 5, 2019
003 - Living Outside The Box - Sarah White
On the podcast today we have our friend Sarah White.  Two years ago Sarah her husband and their two kids grew tired of the grind so they bought an RV and a truck and took to the road.  They have a truly amazing story to tell.  In this podcast she shares the many ups, and some of the downs of the journey of taking the leap of faith and going all in on your dreams. #ElevateYourExpectations
14:38
December 22, 2018
002 - Managing Millennials - Marie Boccabella
Managing Millennials is a HOT TOPIC in the workforce these days. Our guest today is Marie Boccabella, she has a lot of experience in managing a multi generational staff, and gives us some very interesting insight. As well, as Marie has 40 years of hospitality experience, we discussed one of our favourite topics, the importance of the customer experience. Enjoy the show!!! #ElevateYourExpectactions CelebConnect.ca
13:22
December 15, 2018
001 - Introducing Celeb Connect - Erica Chiasson
On our very first episode we brought on our friend Adam Purcell of CaringCounts.ca to interview the Owner of Celeb Connect, and host of this podcast, Erica Chiasson. They talked about the business, the podcast and the answer to the age old question "Who's The Boss", Angela or Tony. CelebConnect.ca #ElevateYourExpectations
14:21
December 7, 2018
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