The Plumbing Sales Coach- The FRESH Approach

In this episode, CF talks about the real reasons why people succeed and don't succeed, no matter if you set goals or don't set goals...that & more!!!

When interacting with your customer, what are the things you are focusing on? In this episode, CF talks about how focusing on closing can actually keep you from converting.

In this episode, CF talks about how scheduling can actually keep your technicians from being able to convert...even how more calls can make you less money. That and more!

Are you curious or are you already decided? CF talks about the power of being curious in the home and how that leads to monster ticket averages!

Today, CF takes us on a call that he recently ran where every absolute indicator pointed to a broke - fix situation. Find out how it ended up turning into a $6300 call!

Today, CF breakes down the correct approach to building value and educating your customer when it comes to their plumbing problems.

In this episode, CF breaks down the main reasons why your techs are unable to convert and it's not always for the reasons you think! Check it out!

Sometimes we can be our own worst enemy! Today, CF uncovers some of the biggest lies we can put in our heads that keep us from greatness!

Trying to implement change? Frustrated or shocked it's not working? How DO you effect change? Tune into this episode as CF gives 3 steps that will assist in making a change that stays!

How what you're saying behind closed doors is effecting the customer experience. Today CF covers 3 pivotal areas to keep this from happening!

In this episode, CF dives into how a bad plan can out produce a good plan. Don't miss this one!!

Epic Plumbing, located in Pearland, Texas, joined our coaching program in 2020 and have grown immensely! In this episode, CF takes a look at the top 3 things that got them to where they are now! Listen in to get great tips for your business!

In this episode, CF tackles the age old debate of the whole-house checklist. Is it keeping you from serving your customer well or is it a must? Tune in to find out!

Tune into this episode of The Fresh Approach for 6 steps to take your marketing to the next level. These steps can be utilized online and offline. Marketing is way more than just making the phone ring! Don't miss this episode!

Join CF in this episode as he talks about the skill that all plumbers should possess and when done right, will give your customer the greatest confidence in you & your business. You DON'T want to miss this one!

What is Brand Story? Do you have one? Is having a brand story even important? Check out this episode with CF to find out the answers to these questions and more!

That’s right, the great debate! It gets settled here….today! Join CF in this episode as he talks about consumer confidence and how you can constantly show up for your customer in order to give them the best experience possible!

In the service plumbing industry, your customer won't purchase based on product knowledge. So, what are they using to decide what to buy? Join CF in this episode to find out!

Every service company could be doing one big thing that has major impact on the growth of business. Are you doing it? Find out in this episode!

What does service actually look like? Join CF on this episode as he covers 3 major components of service and how they will enhance your own customer's experience!

What do you do when your circumstances aren't quite what you expected them to be? Recently, CF randomly met a celebrity who had quite a story to share. In this episode, hear some of the takeaways learned from their conversation and how to put them into practice to benefit you and your team! We can all learn from each other....don't miss this episode!

Have you ever wondered why some companies or organizations make it and others don't? In this episode, CF looks to his most recent trip to Africa, to identify 3 important gaps he learned as he observed multiple organizations and why some grow and others don't.

When is the last time you paused and thought about the things or people you appreciate? In this episode, CF reminds us of three benefits in life that come when we stop to show and recognize our appreciation.

Disney.....love it or hate it, there are many things we can learn from their business model. In this episode, CF talks about his most recent experience at Disney and challenges you to to find creative ways to give your customer the best experience possible!

In this episode, CF uncovers the top 3 ways to make the phone ring and what you as an owner or employee should be focusing on!

You may not think much about merchandising. However, it is absolutely important to your company! In this episode CF explains merchandising as it relates to the service plumbing industry, while giving you 6 tips on how to use it strategically. 

As a business owner, you have a lot on your plate. It can seem like everyday demands so much but you have so little time. How do you go from, "I have a million things to do!" to, "I got them all done."? Well, tune into this episode, as CF talks on how to accomplish those things in order to create success in your company!

What's the best way to de-escalate an upset customer? Do you make things better or worse with your reaction? In this episode, CF gives you three elements you need in order to turn an angry customer situation into a positive experience.

Have you ever run a process or a method in your business that you saw someone else do... but you didn't get the same results? Today, CF goes over why this happens and the elements needed to obtain consistent results when running options and value stacking! This episode is packed! You don't want to miss it!

Are you doing the one thing that will hold your company back?

No matter what your business is, it's all about people serving people! How do you keep that quality of service as your company grows? And MOST IMPORTANTLY, What is the KEY 🔑 to scaling your company? Check out this episode of The Fresh Approach to find out the answers and more!

Communication is the power behind providing great service! So, what are you communicating to your customers and employees? Do you communicate too much or too little? Check out this episode as CF goes over communication and how it is used to set expectations, update, educate, inform and so much more! 

In this episode, Chris unpacks ways to be consistent, why it's so important, and how it will be the reason you and your company will be successful! 

With all the marketing available these days, where should you invest your money to get the most return? How do you get people to notice your company and brand? Chris answers this and more in this episode of The Fresh Approach! 

Why the strategy you choose effects how you do everything else! If you don't have a clear strategy, you're guessing at everything else!

Are you tired of hiring over and over again? It's always a challenge to find the right person. In this episode, CF talks with Ryan Englin of thecorematters.com, covering 5 things you need to know in order to recruit and retain quality individuals for your company! 

What you do every day as a service plumber is so important! You have the abilities to take care of your customers problems! In this episode, CF covers specific elements that you and your company can incorporate that will enable your customers to see your value and that it's worth their time to do business with you!

Change is hard...It's hard to go through and it's difficult to implement. In this episode, CF gives you 3 things you need to do to effectively create change within your business. You won't want to miss it!

Want to know how to generate more revenue the right way, right now? Join CF in this episode as he gives you a couple of tips that will bring your revenue up today all while giving your customer the best experience possible! 

At some point, we've all wondered how to keep the phone ringing consistently. But how is that possible? Join Chris in this episode to learn some strategies that stand the test of time and produce more calls for your company! 

Why is it important to consider specific elements when going into the home? What is the most important thing to consider? Join CF as he discusses the answers to these questions that will help you connect with your customer immediately!

How do you keep doing what you do every single day, day in and day out? Things aren't always easy or comfortable. Join CF as he goes over two main points that will help and encourage you to keep going in your business!

The Result or the Journey? Have you ever taken time to reflect on your own journey and your attitude while going through the good and the bad in business? In this episode, Chris discusses how reflecting on these things might catapult you and your business forward in the coming months.