Aged Care Executive Podcast

5 Things Every Aged Care Website Needs to Boost Occupancy

An episode of Aged Care Executive Podcast

By Michael Peachey
About
The show that’s dedicated to helping aged and community care professionals stay ahead of the industry.

The residential aged and community industry can be complex!

Not only do we need to provide great healthcare outcomes, but to survive we need to excel at customer service, be able to attract and retain great staff, get the right levels of funding, keep costs down, and all while deal with a lot of regulatory compliance.

So join us for a weekly show where we’ll be interviewing leaders in their field on topics such as healthcare management, innovation, staff attraction & retention
More places to listen
The show that’s dedicated to helping aged and community care professionals stay ahead of the industry.

The residential aged and community industry can be complex!

Not only do we need to provide great healthcare outcomes, but to survive we need to excel at customer service, be able to attract and retain great staff, get the right levels of funding, keep costs down, and all while deal with a lot of regulatory compliance.

So join us for a weekly show where we’ll be interviewing leaders in their field on topics such as healthcare management, innovation, staff attraction & retention

More places to listen

ACFI Validation Feedback: You Can't Claim Physical Assistance for Using This Mechanical Lifting Equipment
Does your facility use the Sara Stedy Stand-Up Hoist? Well, it isn't considered "mechanical lifting equipment". This means a ACFI Q2 Mobility claim when you're using this non-mechanical lifting equipment is actually supervision... as it's only considered "setting up" Hear the Department's thoughts in this episode This episode of The Aged Care Executive Podcast is proudly brought to you by W&L Mobile Healthcare Services, delivering mobile allied health and dental services to improve the quality of life of all Australians  Find us at http://agedcareexecutive.com.au/, https://www.linkedin.com/company/the-aged-care-executive-podcast/ and on Facebook at https://www.facebook.com/agedcareexecutive/  Relax by Simon More https://soundcloud.com/user73416670 CC BY 3.0 Music provided by Music for Creators https//youtu.be/yoKFVEmPHmw
04:34
March 12, 2019
Managing Unspent Funds in Home Care Packages
What happens if a care recipient is assessed as needing a certain amount of care, and then chooses not to receive it? Well, the outcome isn't great for either the care recipient themselves... or the organisation that is managing their care package... because they've allocated resources based on the care needs of these care recipients. So how do you manage unspent funds? To find out how to prevent care recipients from not using their care budget in case of a 'rainy day', today we have with us Lorraine Poulos Lorraine originally trained as a Registered Nurse before achieving post-graduate qualifications in Health Service Management and Adult Education. Her past roles include Chief Executive Officer of the Aged Care Channel, Director of Aged and Community Care for a large multi-purpose organisation, and was a Nurse Advisor and Administrator for the Department of Health. Now, Lorraine is a member of two not-for-profit aged care boards, and her team at Lorraine Poulos and Asscoiates (LPA) specialise in supporting providers of Disability, Health, Residential and Community Care in Australia.  See here for a list of workshops that Lorraine is conducting in the near future This episode of The Aged Care Executive Podcast is proudly brought to you by W&L Mobile Healthcare Services, delivering mobile allied health and dental services to improve the quality of life of all Australians  Find us at http://agedcareexecutive.com.au/, https://www.linkedin.com/company/the-aged-care-executive-podcast/ and on Facebook at https://www.facebook.com/agedcareexecutive/ Relax by Simon More https://soundcloud.com/user73416670 CC BY 3.0 Music provided by Music for Creators https//youtu.be/yoKFVEmPHmw
28:14
February 4, 2019
Understanding, Developing, and Implementing Additional Services
Aged care funding is getting tighter. There's increased transparency in competition due to the My Aged Care website and most organisations' increased online presence. So organisations are looking for ways to differentiate themselves AND improve their sustainability. Offering additional services seems to be one of the answers.  What does a good additional services program look like? In this episode we're joined by James Saunders as we cover: What is the difference between additional services and extra services? The starting point if an organisation is considering implementing additional services Tips for getting staff on board What types of additional services programs don't seem to be successful The opt-in vs. opt-out situation that's driving a review of additional services James has a background as a registered nurse, and spent more than 10 years in Director of Nursing roles. He worked as an advisor for Leading Aged Services Australia (LASA), and was the CEO of a large aged care organisation (Cook Care). Now, he's the Senior Manager - Operations for Pride Living.  You can find James at https://prideliving.com.au... and you can find out more about understanding, developing, and implementing additional service offerings here: https://prideliving.com.au/services/operational-management/#1535684960354-94897caf-90a5 This episode of The Aged Care Executive Podcast is proudly brought to you by W&L Mobile Healthcare Services, delivering mobile allied health and dental services to improve the quality of life of all Australians  Find us at http://agedcareexecutive.com.au/, https://www.linkedin.com/company/the-aged-care-executive-podcast/ and on Facebook at https://www.facebook.com/agedcareexecutive/  Relax by Simon More https://soundcloud.com/user73416670 CC BY 3.0 Music provided by Music for Creators https//youtu.be/yoKFVEmPHmw
17:55
January 17, 2019
Building Your Aged Care Brand... What Are Your Key Messages?
How do you articulate what your organisation is all about? And, how do you know that you (and your staff) are saying the right thing when responding to incidents like a death, a natural disaster, or even just an accreditation visit? Now more than ever, consumers are able to gain greater insight into your organisation. There's My Aged Care, social media, and other online platforms.  They can more readily compare your organisation to others when trying to identify who they should go with.  Charlie-Helen Robinson is today's guest. She is a published author, and an expert in Public Relations, Communications, and Social Media Conversations.  In this episode we cover: Why building and maintaining a brand is important in aged care Risk and opportunities based on work in other industries Specific actions aged care organisations should be doing, and Developing holding statements and key messages to avoid PR nightmares This episode of The Aged Care Executive Podcast is proudly brought to you by W&L Mobile Healthcare Services, delivering mobile allied health and dental services to improve the quality of life of all Australians Find us at Aged Care Executive,on LinkedIn, and on Facebook  Relax by Simon More https://soundcloud.com/user73416670 CC BY 3.0 Music provided by Music for Creators https//youtu.be/yoKFVEmPHmw
34:11
January 7, 2019
How Small Actions Can Make a BIG Difference in Dementia Care
Dementia Australia has been highlighting the small actions people can take to create a big difference for people living with dementia, their families and carers. Today we're joined by Dr David Sykes from Dementia Australia. In this episode we cover the small actions an organisation can do to create a big difference in areas of care related to the CAUSEd model: - Communication - Activity - Unwell/unmet needs - Story - Environment, and - dementia We also cover opportunities for improvement that lie in the areas of: - New building design - The Montessori Method, and - Bus stops! Dr Sykes represents Dementia Australia on the Dementia Training Australia Executive, recently chaired the organising committee for the highly successful National Dementia Conference, and was on the judging panel for the Better Practice Awards in 2017. This episode of The Aged Care Executive Podcast is proudly brought to you by W&L Mobile Healthcare Services, delivering mobile allied health and dental services to imporve the quality of life of all Australians Find us at http://agedcareexecutive.com.au/, https://www.linkedin.com/company/the-aged-care-executive-podcast/ and on Facebook Relax by Simon More https://soundcloud.com/user73416670 CC BY 3.0 Music provided by Music for Creators https//youtu.be/yoKFVEmPHmw
36:47
December 13, 2018
How to Promote Residents' Emotional, Spiritual, and Psychological Well-Being
Holy Family Services is an aged care organisation that isn't just excelling in the area of spiritual and pastoral care... they're helping other organisations too. The new accreditation standards are different. They focus on care and quality of life from the person’s perspective (rather than inputs such as medication management, etc). So with this new focus, how can you be best equipped to meet the new standard related to promoting consumers' emotional, spiritual, and psychological well-being? And, more importantly, in a way that actually improves quality of life for consumers AND the staff? We're joined by Carmen Karauda from Holy Family Services. In this episode we cover: - The misconception of religion vs. spirituality and pastoral care - The need for spirituality and pastoral care from an accreditation perspective - How this need is about more than accreditation and is fundamental to overall health - What other outcomes can be observed when focusing on this area of care, and - Recommendations to executive managers We also hear about how they're an RTO, and they're offering the Diploma of Ageing and Pastoral or Spiritual Care (find out more here http://www.holyfamilyservices.com.au/registered-training-organisation/courses.aspx) This episode of The Aged Care Executive Podcast is proudly brought to you by W&L Mobile Healthcare Services (https://www.wellnesslifestyles.com.au/), delivering mobile allied health and dental services to imporve the quality of life of all Australians. Find us at http://agedcareexecutive.com.au/, https://www.linkedin.com/company/the-aged-care-executive-podcast/ and on Facebook Relax by Simon More https://soundcloud.com/user73416670 CC BY 3.0 Music provided by Music for Creators https//youtu.be/yoKFVEmPHmw
24:23
December 3, 2018
CCTV in Aged Care? What Do You Need to Know?
What does CCTV mean? No, not what does the abbreviation stand for, but what does it mean when it comes to your staff's rights? The residents' privacy? What about visitors? Alison Choy Flanagan is a Partner at Hall & Wilcox. In this episode we cover all aspects of Closed Circuit Television (CCTV) recording, including: - Considerations before installing CCTV - Impact on privacy and employment law - Covert surveillance and 'nanny cams' - Recommendations if an organisation (still) wanted to implement CCTV, and - Mistakes to avoid when it comes to CCTV You can find out more about Alison here (https://www.bestlawyers.com/lawyers/alison-choy-flannigan/86049/) where she's been featured in Best Lawyers as one of Australia's best lawyers in the area of health care. She has been named in Legal Profiles as a rising star in health law. You can contact her at Alison.ChoyFlannigan@hallandwilcox.com.au, or on 0411 049 459 Mentioned in this episode is the Health and Community Law Alert: Royal Commission Special Edition - https://hallandwilcox.com.au/health-and-community-law-alert/ Find us at http://agedcareexecutive.com.au/, https://www.linkedin.com/company/the-aged-care-executive-podcast/ and on Facebook Relax by Simon More https://soundcloud.com/user73416670 CC BY 3.0 Music provided by Music for Creators https//youtu.be/yoKFVEmPHmw
24:05
November 21, 2018
How to Prepare for Accreditation (While Improving Care and Performance)
Aged care accreditation. A waste of time? Or something that improves performance? Well... it depends. Daniel Mitroussidis was formerly employed full-time by 'The Agency' as an accreditation assessor. Following this he continued to be contracted by the agency. Now, he helps organisations prepare to excel at accreditation... but in a way that improves overall performance. Join us as we cover: - How systems to capture evidence can improve outcomes - The top ways to demonstrate evidence - How to use past accreditation reports to guide continuous improvement - How to use past accreditation reports as evidence for future accreditation - What organisations should be doing now - Preparing for visits, and - Some of the mistakes organisations make with their evidence collection Daniel can be found at http://www.innovationplus.com.au/, and at enquiries@innovationplus.com.au Find us at http://agedcareexecutive.com.au/, https://www.linkedin.com/company/the-aged-care-executive-podcast/ and on Facebook Relax by Simon More https://soundcloud.com/user73416670 CC BY 3.0 Music provided by Music for Creators https//youtu.be/yoKFVEmPHmw
35:36
November 12, 2018
How Warrigal Won National Aged Care Provider of the Year
Warrigal won the 2018 National Award for Aged Care Provider of the Year from ACSA (Aged and Community Services Australia). On this journey, they also won the 2018 Aged Care Provider of the Year NSW/ACT. David McDonald, a Warrigal employee, was also awarded the 2018 ACSA Aged Care Employee of the Year Award. This was in recognition of the dedication and contribution of an individual employee in the delivery of services to older people. Do you want to know how Warrigal became the provider of the year? What is it that they are doing differently? Shiva Gopalan, Warrigal's Manager of Wellness & Lifestyles, joins us to discuss this and more. In this interview we cover: - What were the criteria they were assessed against? - How their focus on signature behaviours drives performance - How decisions are aligned to their overall vision and mission - The top things they focus on in workforce, communication - The staff reorganisation that has lead to improved staff retention and better outcomes for residents, and - Some of the specific innovation projects they've been working on You don't work in aged care? Some of the management practices they implemented can be applied to any workplace in any industry. You will get plenty of ideas from this interview! They can be found here http://www.warrigal.com.au/whats-on-at-warrigal/blog/ as well as on Facebook at https://www.facebook.com/warrigalcommunities/ Find us at http://agedcareexecutive.com.au/, https://www.linkedin.com/company/the-aged-care-executive-podcast/ and on Facebook Relax by Simon More https://soundcloud.com/user73416670 CC BY 3.0 Music provided by Music for Creators https//youtu.be/yoKFVEmPHmw
28:49
October 29, 2018
The New Accreditation Standards: What Should You Be Doing to Get Ready?
CCTV and the Royal Commission have recently overshadowed a big topic that affects everyone in the aged care industry - the new accreditation standards. "Are you doing the wrong things well?" This is a great quote by Katrina Ong, Quality & Compliance Consultant for Pride Living (www.prideliving.com.au). Katrina's role currently involves coaching aged care organisations all around Australia to get ready for the changes. In this episode we cover: - The key differences between the old and new - The 2 new areas not covered in the current standards - Specific action items, and - What should be on the top of an organisation's 'to-do' list Find us at http://agedcareexecutive.com.au/, https://www.linkedin.com/company/the-aged-care-executive-podcast/ and on Facebook Relax by Simon More https://soundcloud.com/user73416670 CC BY 3.0 Music provided by Music for Creators https//youtu.be/yoKFVEmPHmw
17:54
October 23, 2018
How to Create a Home-Like Environment (and Yes, You Can Eat the Eggs)
We all want to make an aged care home more, well... home-like. You know what does this? Chickens. Vegetable gardens. Food that your residents have always eaten. Resident cooking activities. But... can you eat the eggs? What about the veggies from their garden? Are soft cheeses, melons, etc really banned? We're joined by Emma Allan from Simple Food Safety. We find out: - What the legislation really says - Myths and misconceptions, and - Some practical examples of risk management Emma and Simple Food Safety can be found here: www.simplefoodsafety.com.au Find us at http://agedcareexecutive.com.au, https://www.linkedin.com/company/the-aged-care-executive-podcast/ and on Facebook Relax by Simon More https://soundcloud.com/user73416670 CC BY 3.0 Music provided by Music for Creators https//youtu.be/yoKFVEmPHmw
17:03
October 18, 2018
What do Successful Aged Care Organisations do Differently?
With around 40% of aged care facilities reporting a negative earnings, Bruce Bailey joins us to give some insights into what the other 60% have in common. He also shares which organisations get the best ACFI outcomes, and how the ratio of funding to staffing expenses is a key metric. You can find Pride Living here https://prideliving.com.au/ Also mentioned in this episode ACAN - Aged Care Advisors Network (http://acan.com.au/) and RSM Bird Cameron (https://www.rsm.global/australia/) Find the full report here: http://www.stewartbrown.com.au/news-articles/26-aged-care/158-march-2018-aged-care-sector-reports-released Find us at http://agedcareexecutive.com.au, https://www.linkedin.com/company/the-aged-care-executive-podcast/ and on Facebook Relax by Simon More https://soundcloud.com/user73416670 CC BY 3.0 Music provided by Music for Creators https//youtu.be/yoKFVEmPHmw
20:10
October 9, 2018
Wound Management - A Simple Solution to Complex Problems?
There are some amazing innovations when it comes to wound management and dressing technologies. Some dressings are now designed to be left on for a day, two days, sometimes up to a week. But do they work for our elderly care recipients? Today we’re joined by Jan Rice. Jan is the Director of WoundCare Services, and is on the Board of Wounds Australia (www.woundsaustralia.com.au/). In this episode we discuss: - Some of the recent innovations in wound management - How traditional dressings may be more effective, and - Why training and the fundamentals of wound management are more important (and more cost effective) Find us at http://agedcareexecutive.com.au and https://www.linkedin.com/company/the-aged-care-executive-podcast/ Relax by Simon More https://soundcloud.com/user73416670 CC BY 3.0 Music provided by Music for Creators https//youtu.be/yoKFVEmPHmw ​
16:30
September 28, 2018
Why Aged Care Staff Really Leave (Hint - It's Not About Pay)
A number that’s commonly known is the 60% turnover of staff. But the question is what about the other 40%? Why are they staying? Today we’re joined be Dr Katrina Radford, Deptuty Director of Research at Griffith Business School and the Centre for Work Organisation and Wellbeing (https://experts.griffith.edu.au/academic/k.radford and athttps://www.orchardtalent.com.au/blog) We talk about her research into why staff stay and leave (how it was done, main findings, reasons people stay, and the surprises... what wasn’t much of a factor) What’s great about this interview is that it’s easy to make the link between research and practice - rethinking staffing models, reward & recognition, and dealing with grief. Find us at http://agedcareexecutive.com.au and https://www.linkedin.com/company/the-aged-care-executive-podcast/ Relax by Simon More https://soundcloud.com/user73416670 CC BY 3.0 Music provided by Music for Creators https//youtu.be/yoKFVEmPHmw
16:44
September 15, 2018
Secret Shopping in Aged Care (Your Facility Too?)
Have you ever wondered what a potential resident (or their family) really thinks about your facility? With the national occupancy rate sitting around 92%, it’s something the majority of aged care organisations need to consider. ​ What happens if a potential resident LOVES bingo, bus trips, and knitting. Does this change how your facility is presented to them? Today we’re joined by Linda Murray (https://murraystrategic.com.au/). In this episode she covers: - An overview of the commons findings and themes from consumer evaluations (secret shopping) from all around Australia - A high level overview of the process involved - Consistent recommendations The great thing - none of these action items are capital or labour intensive Find us at http://agedcareexecutive.com.au, https://www.linkedin.com/company/the-aged-care-executive-podcast/ Relax by Simon More https://soundcloud.com/user73416670 CC BY 3.0 Music provided by Music for Creators https//youtu.be/yoKFVEmPHmw
16:21
September 15, 2018
Why Good Nutrition Starts with Quality Menu Planning
For many residents their meals are the highlight and focus of their day. You don’t need to be a dietitian to know that if you don’t eat well, you don’t feel well. Food provides us with the fuel that supports so many other functions. Today we’re joined by Dr Karen Abbey (http://nutcat.com.au, and https://nutritioncateringhub.com.au), who has a history as Manager Food Services, is the Church Resources Food Services Ambassador, and with her PhD is a food systems specialist. We discuss how quality menu planning, with choice, can reduce issues such as unintentional weight loss & frailty, reduce unnecessary supplement use, make places more home like). Also, when do sugar-free/diabetic diets have a place. Find us at http://agedcareexecutive.com.au, https://www.linkedin.com/company/the-aged-care-executive-podcast/ and on Facebook at The Aged Care Executive Podcast Relax by Simon More https://soundcloud.com/user73416670 CC BY 3.0 Music provided by Music for Creators
22:18
September 13, 2018
5 Things Every Aged Care Website Needs to Boost Occupancy
It's no secret that the My Aged Care portal is being promoted as the starting point to access Australian Government funded services. Checking out the 6 top ranked websites for a given postcode through the portal... account suspended, website under construction, homepage advertising community services, requesting volunteers, going to the head organisations’ homepage... then one good one? So what does make a good website? Today we’re joined by Greg Beasley, Director of Pounce Digital (https://pouncedigital.com.au). We cover the 5 things every aged care website should have. We also go beyond this, and talk about the type of content you should aim to include based on the customer value journey. Find us at http://agedcareexecutive.com.au, https://www.linkedin.com/company/the-aged-care-executive-podcast/ and on Facebook @ The Aged Care Executive Podcast Relax by Simon More https://soundcloud.com/user73416670 CC BY 3.0 Music provided by Music for Creators https//youtu.be/yoKFVEmPH
34:32
September 13, 2018
Preview Episode
Welcome to The Aged Care Executive Podcast, the show that’s dedicated to helping aged and community care professionals stay ahead of the industry. Why a podcast? The residential aged and community industry can be complex! Not only do we need to provide great healthcare outcomes to our care recipients, but to survive we need to excel at customer service, be able to attract and retain great staff, get the right levels of funding, keep costs down, and all while deal with a lot of regulatory compliance. To make things even more interesting, the sector is rapidly changing. So join us for a weekly show where we’ll be interviewing leaders in their field on topics such as: Healthcare management, Innovation, Staff attraction and retention, Attracting customers, Clinical practice, and Contemporary issues in the areas of accreditation, funding, and industry change. We're at https://www.linkedin.com/company/the-aged-care-executive-podcast/ & Facebook at The Aged Care Executive Podcast
02:38
August 28, 2018
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