Aged Care Executive Podcast

By Michael Peachey

The show that’s dedicated to helping aged and community care professionals stay ahead of the industry. The residential aged and community industry can be complex! Not only do we need to provide great healthcare outcomes, but to survive we need to excel at customer service, be able to attract and retain great staff, get the right levels of funding, keep costs down, and all while deal with a lot of regulatory compliance. So join us for a weekly show where we’ll be interviewing leaders in their field on topics such as healthcare management, innovation, staff attraction & retention

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How Small Actions Can Make a BIG Difference in Dementia Care

Aged Care Executive PodcastDec 13, 2018

00:00

36:48

ACFI Validation Feedback: You Can't Claim Physical Assistance for Using This Mechanical Lifting Equipment

Does your facility use the Sara Stedy Stand-Up Hoist?

Well, it isn't considered "mechanical lifting equipment". This means a ACFI Q2 Mobility claim when you're using this non-mechanical lifting equipment is actually supervision... as it's only considered "setting up"

Hear the Department's thoughts in this episode

This episode of The Aged Care Executive Podcast is proudly brought to you by W&L Mobile Healthcare Services, delivering mobile allied health and dental services to improve the quality of life of all Australians

Find us at http://agedcareexecutive.com.au/, https://www.linkedin.com/company/the-aged-care-executive-podcast/ and on Facebook at https://www.facebook.com/agedcareexecutive/

Relax by Simon More https://soundcloud.com/user73416670 CC BY 3.0 Music provided by Music for Creators https//youtu.be/yoKFVEmPHmw

Mar 12, 201904:35

Managing Unspent Funds in Home Care Packages

What happens if a care recipient is assessed as needing a certain amount of care, and then chooses not to receive it?

Well, the outcome isn't great for either the care recipient themselves... or the organisation that is managing their care package... because they've allocated resources based on the care needs of these care recipients.

So how do you manage unspent funds?

To find out how to prevent care recipients from not using their care budget in case of a 'rainy day', today we have with us Lorraine Poulos

Lorraine originally trained as a Registered Nurse before achieving post-graduate qualifications in Health Service Management and Adult Education. Her past roles include Chief Executive Officer of the Aged Care Channel, Director of Aged and Community Care for a large multi-purpose organisation, and was a Nurse Advisor and Administrator for the Department of Health.

Now, Lorraine is a member of two not-for-profit aged care boards, and her team at Lorraine Poulos and Asscoiates (LPA) specialise in supporting providers of Disability, Health, Residential and Community Care in Australia.

See here for a list of workshops that Lorraine is conducting in the near future

Find us at http://agedcareexecutive.com.au/, https://www.linkedin.com/company/the-aged-care-executive-podcast/ and on Facebook at https://www.facebook.com/agedcareexecutive/

Relax by Simon More https://soundcloud.com/user73416670 CC BY 3.0 Music provided by Music for Creators https//youtu.be/yoKFVEmPHmw

Feb 04, 201928:15

Understanding, Developing, and Implementing Additional Services

Aged care funding is getting tighter. There's increased transparency in competition due to the My Aged Care website and most organisations' increased online presence. So organisations are looking for ways to differentiate themselves AND improve their sustainability.

Offering additional services seems to be one of the answers.

What does a good additional services program look like?

In this episode we're joined by James Saunders as we cover:

What is the difference between additional services and extra services?
The starting point if an organisation is considering implementing additional services
Tips for getting staff on board
What types of additional services programs don't seem to be successful
The opt-in vs. opt-out situation that's driving a review of additional services

James has a background as a registered nurse, and spent more than 10 years in Director of Nursing roles. He worked as an advisor for Leading Aged Services Australia (LASA), and was the CEO of a large aged care organisation (Cook Care). Now, he's the Senior Manager - Operations for Pride Living.

You can find James at https://prideliving.com.au... and you can find out more about understanding, developing, and implementing additional service offerings here: https://prideliving.com.au/services/operational-management/#1535684960354-94897caf-90a5

Find us at http://agedcareexecutive.com.au/, https://www.linkedin.com/company/the-aged-care-executive-podcast/ and on Facebook at https://www.facebook.com/agedcareexecutive/

Relax by Simon More https://soundcloud.com/user73416670 CC BY 3.0 Music provided by Music for Creators https//youtu.be/yoKFVEmPHmw

Jan 17, 201917:55

Building Your Aged Care Brand... What Are Your Key Messages?

How do you articulate what your organisation is all about?

And, how do you know that you (and your staff) are saying the right thing when responding to incidents like a death, a natural disaster, or even just an accreditation visit?

Now more than ever, consumers are able to gain greater insight into your organisation. There's My Aged Care, social media, and other online platforms.

They can more readily compare your organisation to others when trying to identify who they should go with.

Charlie-Helen Robinson is today's guest. She is a published author, and an expert in Public Relations, Communications, and Social Media Conversations.