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The Customer Success Coaching Podcast

The Customer Success Coaching Podcast

By Amiel (AJ) Greathouse
We are celebrating the real stories of real people helping real people. The AG Impact CX podcast explores how to deliver rock star customer experiences, talent development, and leadership. Interviews with leaders and pros that share their approaches and techniques. We practice growth through vulnerability, giving to the community, and enjoying the journey.

(Views expressed by AJ and guests are their own and not necessarily those of their employer.)
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Total Experience (CX, EX, MX, and UX) - AJ and Vaishali Dialani
Vaishali Dialani joins AJ to talk about the latest buzz phrase in CX. Vaishali introduces us to how this new more holistic approach can be leveraged to enhance customer experiences. For this episode, we made an online donation to SOS Children's Villages India.
16:37
August 15, 2022
De-escalation Espresso - AJ and Orlando Alva
CX Leader Orlando Alva and I sit down and chat about de-escalating upset or angry customers while enjoying some lovely espresso. Orlando has found his own calming approach to verbal de-escalation and shares some thoughts and tips. For this episode, we make a $15 online donation to The National Association for Music Education.
19:10
July 01, 2021
Cabernet and Careers - Part 2 - AJ and Stephanie Darmofalski
Join us again as we talk more about taking care of and developing your people. We make an on-air charity donation of $15 to The Blue Rose Foundation. Closing things out, we play a little game. And we sip...
21:16
June 16, 2021
Cabernet and Careers - Part 1 - AJ and Stephanie Darmofalski
CX Manager Stephanie Darmofalski and I sat down for a splash and a light-hearted conversation. In part 1, we talk about career pivots, pandemic management, and manifesting something new.
20:33
June 11, 2021
The Heart of The Call - AJ and Amber Evans
My good friend and customer service pro Amber Evans is my special guest. We talk about keeping customers right at the center of the service experience. Join us for a great chat and a toast to our on-air charity donation.
22:38
May 22, 2019
Pilot - 1 on 1 with AJ - Mind Your Manners
This pilot is all about getting the conversation started. Let's about 101 customer service manners. R-E-S-P-E-C-T, find out what it means to your customers! No doubt this is a helpful refresher for us all.
12:30
January 27, 2019