Celebrating the real stories of real people helping real people. Topics include how to deliver rockstar service to customers, how to be successful in your career, and making an impact through service to others.
In response to the Coronavirus pandemic, nearly all CX organizations have moved their teams to work from home. Now is the time to think virtually outside of the box and be empathetic to others. I recorded this unrehearsed episode to remind everyone that I'm thinking of you. Tell me how you are doing by leaving me a message here: https://anchor.fm/agimpact/message.
AJ's good friend and a real customer service pro Amber Evans joins the podcast to talk about keeping customers right at the center of the service experience. Join us for a great chat and a toast to our on-air charity donation.
This pilot is all about getting the conversation started. This is a 1 on 1 with Coach AJ to get talking about 101 customer service manners. R-E-S-P-E-C-T find out what it means to your customers. No doubt this is a helpful refresher for us all.