The Alldus Podcast - AI in Action

Today's guest is Paul Webb, Global ServiceNow Practice Leader at EY. Based in San Francisco, Paul is responsible for EY's services and solutions that leverage the platform for both IT and the Enterprise. He brings three decades of experience in IT strategy, organizational alignment, application development, systems implementation, operating model transformation and IT infrastructure management, cost optimization and benchmarking to his work.

Paul has helped Fortune 1000 companies derive added value from information technology and has deep experience working in diverse industries ranging from high technology, aerospace & defense, automotive, healthcare and financial services. His strategic guidance has encompassed IT centralization, M&A integration, strategic sourcing, offshore/near shore product development, data center consolidation/rationalization, acquisition integration and business/IT alignment.

In this episode, Paul talks about:

His background in Digital Transformation & growing multimillion-dollar businesses,

Navigating EY's decentralized structure, fostering collaboration and driving strategy,

Having mutual concern & emphasizing building relationships,

Their focus on Responsible AI and operational technology growth,

How servant leadership fosters team loyalty and success,

Why managing up and effective communication is crucial,

Focus on AI, risk management, cybersecurity and consumer-grade experience

Today's guest is Joe McMahon, Senior Director of Special Programs at Iron EagleX. Founded in 2018, Iron EagleX is a rapidly growing small business consisting of people out of uniform who have a passion for supporting people in uniform. They are committed to “excellence in execution” and to providing mission-focused, high-quality big data and cyber solutions along with on-the-ground mission support. This ensures that their customers can make the right decisions and take the right actions at the right time rapidly and consistently.

Joe is a highly experienced Technology Executive with expertise driving business innovation and transformation for strategic and sustainable growth. He fosters exemplary partnerships with clients and customers at all levels, serving as subject matter expert and liaison across technical and non-technical audiences. Joe helps bridge the gap between technical capabilities and business imperatives, offering a decisive perspective that enhances corporate performance and ensures the integration of seamless, secure and dependable technologies.

In today's episode, Joe discusses:

His background and the mission of Iron EagleX,

His role to oversee multiple programs, manage operations & set technical direction,

Five steps to breaking down industry hype around big data,

Iron EagleX’s approach from prototype evaluations and specialized pod teams,

An insight into how the team are utilizing innovative AI/ML solutions,

Why Iron EagleX is a great place to work

Today's guest is Ulrik Christensen, ServiceNow Lead at Gavdi Group in Copenhagen. Founded in 1999, the Gavdi Group is an employee-owned company with a proud heritage and an outstanding reputation for delivering award-winning SAP workforce management solutions built around human experience management. Gavdi has built an enviable reputation amongst peers and SAP of providing an unrivalled depth of reliability, trust and partnership with all their customers in both private and public sectors.

Ulrik is passionate about helping organizations create business value and great workplaces enabled by HR technology. He has more than 15 years of experience in designing and implementing technology in complex, international organizations. Ulrik's key skills lie in HR Transformation, HR Technology, Selecting and Implementing HCM-solutions with extensive experience in all market leading HCM suites, including Workday, ServiceNow HR and SuccessFactors.

In this episode, Ulrik will discuss:

An overview of his 20 years of expertise in HR Transformation,

How ServiceNow addresses cloud fatigue, integrates HR processes & offers customization solutions,

How Gavdi transform onboarding & enhances the employee experience,

Exciting trends in HR tech evolution, innovation and client-focused sustainability

Today's guests are James Fiorendino, Senior Research Data Scientist and Sadie O’Neill, Deputy Director of Data Science at Two Six Technologies. Founded in 2021, Two Six Technologies build, deploy and implement innovative products that solve the world’s most complex challenges today. Through unrivaled collaboration and unwavering trust, they push the boundaries of what’s possible to empower their team and support their customers in building a safer global future.

Through private R&D, relentless innovation and deep technical expertise in cyber, information operations, data science, electronic systems, mobility, and user experience, Two Six Technologies serve customers that include DARPA, the Department of State, U.S. Cyber Command, the Department of Homeland Security and beyond. Their leaders bring a wealth of knowledge and experience in data science, cybersecurity, R&D and more, which enables them to provide effective solutions that help clients around the world meet their mission needs.

In today's episode, Sadie and James talk about:

Their non-traditional journeys to joining Two Six Technologies,

An overview of their next-gen security platform and diverse products,

The day-to-day life of the Data Science team,

Excitement for their "Discover Next" platform leveraging large language models,

Valuing diverse backgrounds, problem-solving and skill development,

What makes Two Six Technologies a great place to work

Today's guest is Gino Sferra, Managing Director of Platforms at Accenture Federal Services. Headquartered in Virginia, Accenture Federal Services believe nothing matters more than helping the federal government do the extraordinary things it takes to make the nation stronger, safer and life better for everyone. They bring the most advanced R&D, the latest technologies, and human-centered design together with the power and commercial innovation of Accenture’s global network to the federal government.

With more than 10 years of experience running complex, large-scale Platforms implementations for federal agencies, Gino has helped government C-suite executives maximize their investments in SaaS products. As MD for their Platforms work at the AFS Energy account, he supports pre-sales, sales, project mobilization and delivery oversight, as well as advocateing for developing and empowering their people. Gino provides solution advisory support to government clients, aiming to be their partner of choice to guide them on their Digital Transformation journey.

In this episode, Gino will discuss:

His journey to leading the ServiceNow federal business at Accenture,

How Accenture leverages ServiceNow beyond IT, transforming federal processes,

AFS’s focus on ERP modernization with ServiceNow integration,

Prioritizing generative AI, cybersecurity and governance for ServiceNow,

Seeking diverse talent passionate about mission-driven work

Today's guest is Mark Brady, Deputy Chief Data Officer for TRMC (Test Resource Management Center) at KBR. KBR partner with government and industry clients to provide purposeful and comprehensive solutions with an emphasis on efficiency and safety. With a full portfolio of services, proprietary technologies and expertise, KBR's employees are ready to handle projects and missions from planning and design to sustainability and maintenance. Whether at the bottom of the ocean or in outer space, their clients trust them to deliver the impossible on a daily basis.

Mark works as the Deputy Chief Data Officer of the Test Resource Management Center at KBR, which provides testing and evaluation capabilities to develop, acquire, field and sustain reliable and effective weapons systems to meet current and future needs of the warfighter. In previous roles with the US Space Force, Air Force Space Command, Department of Justice and the National Marine Fisheries Service (NMFS), Mark established the first data management programs and data policies for all four organizations.

In today's episode, Mark talks about:

His fascinating background and journey to KBR,

Advocating next-gen data management to tackle low Data Science maturity,

Why Data as a pipeline is vital for Next Generation data management,

Addressing AI safety concerns with six laws,

Building diverse data teams by prioritizing skills and training,

Key skills needed to excel in the data world

Today's guest is Shannon Chapman, Director of IT Service Delivery at Norwegian Cruise Line Holdings Ltd. Founded in 1966, Norwegian Cruise Line has been the premier innovator in the cruise line industry for nearly 60 years. They were the first to eliminate set dining times and provide guests with the freedom to cruise on their timetable to over 450 incredible destinations around the world. In the coming years, Norwegian’s commitment to innovation will continue to raise the bar for the cruise industry.

Shannon leads their ServiceNow team to enable delivery of IT Services to end-users. She partners with business owners and IT service owners to implement automation and achieve overall labor cost-savings, along with improving the user experience. Shannon and her team manages the end-to-end development lifecycle and leads the creation, implementation and streamlining of IT Service Management processes. She also leads delivery of ServiceNow development along with overall platform manageability including upgrades.

In this episode, Shannon will discuss:

Her background and ServiceNow journey to date,

Her current work in prioritizing ServiceNow enhancements for NCLH,

Boosting ServiceNow adoption with personalized work anniversary celebrations,

Enhancing the workplace experience by streamlining hardware asset management for efficiency,

Automating credit card merchant tracking to significantly reduce processing time,

How the automated test framework cuts testing time & streamlines ServiceNow upgrades,

Her key advice for a successful platform implementation

Today's guest is Nilanjan Chakravorty, Chief Data Officer at EmpiRx Health. Founded in 2014, EmpiRx Health is on a mission to build and grow a highly elastic and resilient value-based healthcare company. Their mission is a ‘bend don’t break’ mindset with one purpose―giving people the greatest access to great care and saving healthcare dollars along the way. EmpiRx Health are champions of health equity and take seriously the imperative to address disparities through compassionate, culturally competent care.

An entrepreneurial and result-oriented leader, Nilanjan is responsible for leading all aspects of technology architecture and delivery at EmpiRx Health, including the enablement of a cloud-native digital footprint. He brings a security-first mindset to the company and an excellent track record of delivering solutions across a wide spectrum of technologies, including systems integration, process automation, information management and cloud-based digital transformations.

In today's episode, Nilanjan will talk about:

His varied IT journey from finance to healthcare,

EmpiRx Health’s efficient pharmacy benefits with a member-centric focus,

Use cases on how they use ML and Data Science to impact the sector,

An insight into the life of the data team,

Innovating in pharmacogenomics and prioritizing value-driven success,

What makes EmpiRx Health a great place to work

Today's guest is Amy Giovannucci, Platforms Capability Lead & Managing Director at Accenture Federal Services. Headquartered in Virginia, Accenture Federal Services believe nothing matters more than helping the federal government do the extraordinary things it takes to make the nation stronger, safer and life better for everyone. They bring the most advanced R&D, the latest technologies, and human-centered design together with the power and commercial innovation of Accenture’s global network to the federal government.

Amy has been invested and passionate for over 20 years in Digital Transformation, Digital Platforms, Operating Models, Centers of Excellence, User and Customer Experience, and Service Management within the Government sector. In her current role with Accenture Federal Services, she leads a group of incredible digital platform practitioners who are working to improve, digitize and change the way that the Federal government works and the way citizens consume services.

In this episode, Amy talks about:

Her 17 years of experience at Accenture, focusing on ServiceNow & platforms,

Their focus on ERP transformation, digital platforms growth & converged solutions,

Using Generative AI solutions for federal efficiency, personalization and support,

Hyper growth with a Gen AI focus and diverse capabilities expansion,

Team-focused leadership, adaptability & career support in hyper-growth situations,

Accenture’s strength in evolving talent, collaboration & impactful federal mission work

Today's guest is Paul Handly, Chief Technology Officer at Chenega. Ranked as the most successful Alaska Native village corporation, Chenega's mission is to achieve sustainable growth in their businesses to support shareholders in their journey to self-sufficiency, actively manage their lands, and uphold their cultural traditions and values. Established in 1974, Chenega today continues to deliver value and innovative solutions to their customers while building equity and providing benefits to their Native shareholders.

Paul is a proven technology executive specializing in revenue growth through technology innovation. His experience involves driving business value and rapid growth through effective management and strategy. Paul demonstrates a unique combination of strategic leadership and tactical know-how to accomplish business objectives. He also has hands-on experience leading diverse teams to successfully create, market and deliver products and services on time and within budget.

In this episode, Paul talks about:

His background in National Park Services & geospatial technology,

Making the transition to Chief Technology Officer,

An overview of they work they do at Chenega,

Challenges his team are working on within the federal sector,

Their success in leadership, exceptional performance and unique culture,

The future of Chenega from shifting to customer focus and utilizing GenAI,

The shift from gig economy to longer-term federal engagements

Today's guest is Aurélie Dardel, Principal Customer Success Architect at ServiceNow. Based in Virginia, Aurélie is an executive-Level Program Manager with more than 16 years of experience in business administration, finance and management, with a focus on contracting and program management and contracting. An excellent communicator and problem solver, she has a proven ability to deliver substantial revenue, productivity and quality procedures through well-managed projects and acquisition package development.

In this episode, Auréile discusses:

Her Digital Transformation journey to becoming a leader in ServiceNow,

Her role in guiding customers embrace the ServiceNow platform,

Case study: Empowering a Canadian customer's strategic CSM deployment,

Promoting proactive change, leveraging governance & innovation for growth,

Driving value realization, setting objectives & using KPIs for continuous optimization,

ServiceNow’s aim for $20bn revenue, emphasizing delivery excellence & customer support,

Advice to dream big, embrace failure, prioritize self-care & surround yourself with smart people

Today's guest is Chris Nanda, Manager of Technology at Veteran Enhanced Technology Solutions. Founded in 2015, Veteran Enhanced Technology Solutions is a rapid response, IT transformation services firm on a mission to revolutionize the technology industry. With a relentless focus on customer success, VETS are dedicated to serving their clients with integrity, courage and a mission-first devotion to duty.  They aim to be a bridge and foundation for elite, transitioning veterans to continue serving by empowering meaningful change within IT.

Chris is an experienced software engineer who has been focusing on ServiceNow development for the past 11 years. He built a successful ServiceNow Consulting practice from 2009 through 2014, which continued on as Cerna Solutions. Chris then worked for ServiceNow for five years in various engineering and customer success roles. Today, he runs a software development company, partnering with some of the most successful ServiceNow Application Development companies in the world, helping them drive their applications to the next level.

In this episode, Chris discusses:

How he got into the world of ServiceNow and his journey to now,

His day-to-day role with Veteran Enhanced Technologies,

Customization vs Configuration within the ServiceNow platform,

Building a winning ServiceNow team,

Five key areas to deliver effective ServiceNow projects,

His top advice to succeed in your ServiceNow career

Today's guest is Matthew Greving, VP of Machine Learning and Platform Technologies at iBio. Founded in 2008, iBio envision a world where drug discovery is not left to chance but guided by AI to make therapeutic development smarter, more precise and ultimately faster.  They are using iBio’s Discovery Platform to tackle complex and challenging drug targets, with the goal of developing safer and more effective immunotherapies for difficult-to-treat cancers. 

Matt is the mastermind behind iBio’s technology platform and oversees the development of iBio’s tech stack. He is driven by a passion to utilize the power of integrated computation and laboratory discovery to solve difficult problems in human health.  Before iBio, Matthew co-founded RubrYc Therapeutics to pursue this passion and act on his belief that we are at the very early stage of computation-laboratory integration in biological discovery.  

In today's episode, Matthew will talk about:

His background and journey to now,

Advancing antibody therapies for challenging, unexplored drug targets,

Utilizing an AI-engineered approach for successful antibody therapeutics development,

Seeking talent bridging computation and biochemical drug discovery,

Leveraging multimodal data for transformative drug discovery impact,

What he looks for when hiring into his team,

What makes iBio a great place to work

Today's guest is Nigel Arbery, ESM ServiceNow Senior Director at Jade Global. Founded in 2003, Jade Global create value through their vast portfolio of IT services delivered by highly skilled and experienced consultants. Their services include business application implementations, integrations, software product engineering, cloud services, technology advisory, testing and managed services. Jade Global have domain expertise in a variety of industries including manufacturing, high-tech, energy, pharmaceuticals and warehouse distribution.

Nigel has a strong track record of outstanding achievements at multibillion-dollar, world-leading enterprises across multiple industries on both a national and international scope. His career shows an exemplary record of developing and implementing strategies, leading to next-generation business transformation based on the implementation of new and emerging business technologies. Nigel plays a critical role in driving business growth at Jade Global, by ensuring that their solutions meet client needs and contribute to the overall success of the organization.

In this episode, Nigel talks about:

His background and previous experience within ServiceNow,

An insight into the work they do at Jade Global,

Why collaboration and honesty is key for successful partnerships,

How project success requires finding the right people,

The "Next Gen Data Management" book & Udacity course,

Why evolving project goals demand continuous communication and clear understanding,

How successful partnerships involve going on the journey together,

The value of networking in the ServiceNow community

Today's guest is Martin Zych, CEO and Co-Founder at Jirav. Founded in 2015, Jirav is an all-in-one financial planning and analysis (FP&A) solution that delivers smarter financials and faster insights, helping you understand where your business has been and more accurately predict where you’re going. The system connects financial and operational data to easily explore historicals, and accurately forecast bookings, revenues, workforce, expenses and cash flows.

As a career finance and accounting professional, Martin specializes in high-growth tech companies. Before co-founding Jirav, Martin was the Finance Director at Limeade and Zephyr Health, and a Controller at Atlas Accelerator CFO firm. Throughout his career, he set up dozens of finance functions and has helped raise over $200 million in funding. Martin founded Jirav to build the tool he wished he had available during his entire career as a finance leader at high-growth companies.

In today's episode, Martin will talk about:

His background and journey to now,

Jirav’s application for simplifying financial planning,

How the company evolved from CFO consulting to serving thousands today,

The day-to-day life and culture of the Jirav team,

The role of AI in shaping the future of Jirav’s platform,

How recent funding will help them fulfil goals and milestones,

Career opportunities with Jirav

Today's guest is Sven Richter, Senior Consultant ServiceNow, Product Line Lead SecOps & IRM at agineo GmbH in Germany. Specializing in Enterprise Service Management (ESM) solutions, agineo collaborates with clients on innovative projects aimed at enhancing the company's success. With over 30 years of experience, agineo has been digitally transforming and optimizing clients' business processes to be agile and forward-thinking.

As a distinguished ServiceNow partner, agineo relies on established platforms like ServiceNow cloud technology to streamline processes and simplify intricate workflows for their service projects. This approach ensures the swift and efficient success of projects. It is through this proven methodology that agineo has solidified its position as the largest ServiceNow Elite Partner in the German-speaking region.

In this episode, Sven discusses:

An overview of his six years working with ServiceNow,

His role as Product line lead for security operations and IRM,

Why cybersecurity is important for business,

Offering an integrated system with CMDB & third-party tools,

Examples of the impact their SecOps offerings bring to customers,

His key advice for your ServiceNow career

Today's guest is Rohan Doctor, Founder and CEO at Louisa.ai in New York. Louisa is a cutting-edge collective intelligence platform that was born out of Goldman Sachs in 2023. This innovative platform connects to a company's various data sources and auto-creates a comprehensive map of who and what everyone in the company knows. By providing employees with a centralized platform to access the collective intelligence of the company, Louisa is the one-stop-shop for all your knowledge and expertise needs.

With Louisa, everyone in your company can ask the powerful question, "Who at my company can help with any product, sector or client?" and get the answer in seconds. This opens up new sales opportunities and enables employees to cross-sell, win the next deal and serve clients better than the competition. With over 25,000 monthly and 3,000 daily active users, Louisa’s smart news alerts, expertise search and dynamic network graph have helped connect the right subject matter experts at the right time, spurring cross-selling and collaboration.

In today's episode, Rohan will talk about:

His background and the origins of Louisa AI,

Louisa AI’s expertise in CRM-driven revenue growth,

How the Louisa platform has evolved since launch,

Their emphasis on mapping human expertise for accurate enterprise solutions,

Focusing on an Enterprise GPT readiness report for personalized AI implementation,

Aligning with universities and supporting entrepreneurship for growth,

Valuing deep client connections and aiming for global talent expansion

Today's guest is Tej Hemantharaj, Director – Technical Lead at Fujitsu North America. Fujitsu is a global leader in technology and business solutions that transform organizations and the world around us. They have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and their customers. It is the company's purpose to make the world more sustainable by building trust in society through innovation.

As the Director, Technical Practice Lead for Fujitsu North America, Tej is responsible for the technical vision and direction of the ServiceNow practice. With over 12 years of experience working within ServiceNow, Tej leads a team of SMEs and oversees the design & architectural aspects of ServiceNow implementations. He is also responsible for  setting and ensuring good practices, and being an advocate for innovation. As a ServiceNow Certified Master Architect, Tej also provides technical advisory and guidance to help customers succeed in their ServiceNow journey.

In this episode, Tej talks about:

His background and current role leading Fujitsu's ServiceNow practice,

Fujitsu’s investment in R&D including supercomputers and AI,

Assisting customers in ITSM, ITOM and broader enterprise transformations,

How the ServiceNow platform has evolved,

His advice for leveraging ServiceNow within your business,

Guidance for ServiceNow Consultants in their career journeys

Today's guest is Brian Hart, Chief Technology Officer at Covera Health. Founded in 2017, Covera Health is leading the way in the emerging science of quality, deploying AI-powered quality insights to aid healthcare providers and payers in a shared quest to better define, measure and deliver the highest standard of care to patients everywhere. From helping people access the most effective care to providing doctors with powerful tools and insights, they are working to improve outcomes and care quality for all.

Brian brings over 20 years of experience leading digital transformation at health technology organizations. Prior to Covera Health, he worked with IBM Watson Health where he oversaw and delivered on strategic imperatives, early innovation, incubation projects and the open source. He also led the AI portfolio focused on high impact disease and cancer detection, quality tools and contextual summarization. Brian has a broad range of experience directly responsible for point of care solutions, radiology information system and revenue cycle management.

In today's episode, Brian discusses:

His background in HealthTech and journey to Covera Health,

His role as the CTO at Covera Health,

Addressing radiology inconsistencies with AI for quality improvements,

An insight into the day-to-day life of the team,

Plans for Platform investment, AI 2.0 transition & LLMs,

Career opportunities with Covera Health,

What makes Covera Health a great place to work

Today's guest is Florian Wallrodt, Senior Consultant and Product Line Lead ITSM at agineo GmbH in Germany. Specializing in Enterprise Service Management (ESM) solutions, agineo collaborates with clients on innovative projects aimed at enhancing the company's success. With over 30 years of experience, agineo has been digitally transforming and optimizing clients' business processes to be agile and forward-thinking.

As an esteemed ServiceNow partner, agineo relies on established platforms like ServiceNow cloud technology to streamline processes and simplify intricate workflows for their service projects. This approach ensures the swift and efficient success of projects. It is through this proven methodology that agineo has solidified its position as the largest ServiceNow Elite Partner in the German-speaking region.

In this episode, Florian talks about:

agineo’s expertise in ServiceNow project management and ITSM,

How ITSM standardizes processes & resolves past tool customizations for efficiency,

Transitioning from legacy tools to ServiceNow efficiency,

How ServiceNow improves ticket visibility and boosts efficiency,

Unifying data, enhancing management insights & retaining future talent,

The future of ITSM including optimization and Generative AI

Today's guest is Anthony Macaluso, Founder and CEO at The Verse in New York. Founded in 2023, The Verse is an immersive Web3 experience that enables users to connect, build communities and monetize on their own terms. Their purpose at The Verse is to enhance the social networking experience by using a community-based approach by interacting with other members or influencers. Members' experience will encompass digital, creative and commerce services on one collective platform served by web3 and blockchain technology.

Using powerful generative and fundamental AI tools, you can amplify your brand by publishing existing Web2 content in your own secure, decentralized network to ignite your business. You can engage, interact and conduct business within your own Verse community where members and influencers personally invest in a shared growth. You can also protect your data by exploring and scaling your business across The Verse with peace of mind that your data remains secure on Ethereum blockchain using Z-SNARK and other cryptographic proofs.

In today's episode, Anthony discusses:

His journey to creating positive social networking experiences,

How The Verse are creating authentic social networking for users,

The role of positive relationships, an immersive platform and their authentic community,

Community-driven direction, member comfort & networking hub consolidation,

A customizable digital billboard that creates personalized landscapes,

Building a strong AI team and plans for further growth

Today's guest is Gordon Hazzard, GRC Practice Lead at Wholepoint Systems. Founded in 2014, Wholepoint Systems, a ServiceNow premier partner, is new type of value added reseller to the tech industry.  They are passionate about assisting customers in identifying the best new technologies for their environments and sticking with their customers throughout the entire life cycle of their investments.  ​This means not just selling customers technology, but providing long term solutions to assist their customers in staying ahead of the rapidly changing tech landscape.

Gordon brings nearly a decade of extensive experience in the consulting and implementation space, specializing in Governance, Risk and Compliance (GRC) solutions. With a track record of delivering tailored GRC solutions that not only meet but exceed client expectations, Gordon is forming an elite ServiceNow implementation team built on the dual pillars of domain expertise and technical mastery. It is their goal is to empower clients with scalable, sustainable and intuitive solutions that optimize business processes, increase transparency and reduce costs.

In this episode, Gordon talks about:

His journey from GRC consulting to ServiceNow Practice Lead,

Wholepoint Systems’ diverse ServiceNow solutions,

Guiding federal agencies in ServiceNow CAM, GRC and support,

How ServiceNow centralizes processes, integrates CMDB & automates for efficiency,

Investing in AI to enhance GRC automation for efficiency,

Hiring and growing exciting talent, and the company culture,

Being a premier ServiceNow partner with holistic, client-centric solutions

Today's guest is Mike Brooks, Director of Product Management at Gather AI. Founded in 2017, Gather AI are on a mission to bring the power of data analytics to the physical world. The company's autonomous drones employ state-of-the-art Machine Learning technology to help operations take flight. Cutting-edge warehouses use Gather AI’s drone-powered inventory monitoring to decrease the cost of inventory accuracy, improve productivity and boost revenue.

Mike is a driven, talented and ambitious leader with a strong technical background and experience running product. He is a strong communicator who is comfortable working across multiple disciplines, along with possessing a deep technical understanding with years of hands-on experience as a software engineer. As a motivated, enthusiastic and fast-learning teammate, Mike is always looking to expand his responsibilities and take on new challenges to learn and make an impact.

In today's episode, Mike chats about:

His background and journey to now,

How Gather AI are revolutionizing inventory management,

His day-to-day role as Director of Product Management,

An insight into the autonomy and ML engineering team,

What the near future looks like for Gather AI,

Career opportunities with Gather AI

Today's guest is Alex Beachy, Senior Director, ServiceNow platform at ICF in Reston, Virginia. Founded in 1969, ICF is a global advisory and technology services provider that combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change and shape the future. Through deep domain expertise and cutting-edge digital services, ICF are helping clients contribute to a healthier planet, create more resilient and equitable communities, support economic development and growth, and more.

Alex has decades of professional leadership experience in a diverse realm of IT strategy, acquisitions, operations, contracts, maintenance, logistics and sales. He joined ICF in May 2023 where he is currently leading their ServiceNow practice of more than 500 ServiceNow practitioners. His responsibilities are to ensure that ICF’s ServiceNow delivery is of the highest quality, that customer value for their ServiceNow investments is maximized, and that the ICF-ServiceNow partnership is the one to be emulated.

In this episode, Alex talks about:

His journey from the marine to a leader in ServiceNow,

A Mission-focused consultancy merging tech for impactful solutions,

How success hinges on aligned partnerships with clients, partners and ServiceNow,

Three pillars of the business: platform innovation, service delivery and governance,

Plans for elevating talent, ServiceNow offerings and specialized content packs,

What makes ICF a great place to work

Today's guest is Devanshi Vyas, Co-Founder at Censius. Headquartered in Austin, Texas, Censius are an AI Observability Platform for Enterprise Machine Learning Teams. They offer end-to-end visibility of structured and unstructured production models and adopt a proactive approach toward model management to continuously deliver reliable ML.

Censius believe in a future that is transparent, fair and trustworthy for all. This necessitates understanding how AI make decisions, installing safeguards to mitigate outliers and actively ensuring that human bias doesn't creep in. They believe the impact will be profound for decades to come.

In today's episode, Devanshi talks about:

Her background and journey to founding Censius,

Empowering ML practitioners with accessible AI observability solutions,

Offering enhanced NLP summarization with robust observability and actionable insights,

An insight into the team and plans for growth,

Valuing adaptability, learning and responsible AI practices

Today's guest is Jacques Clement, Business and Integration Architect – Associate Director at Accenture in Luxembourg. Accenture is a global professional services company with leading capabilities in digital, cloud and security. Powered by the world’s largest network of Advanced Technology and Intelligent Operations centers, they serve clients in more than 40 industries across 120+ countries. Accenture embrace the power of change to create value and shared success for their clients, people, shareholders, partners and communities.

Jacques is an experienced IT specialist with a unique combination of technical skills, business acumen and international exposure. He has held a wide variety of technical, operational and managerial positions which has shaped a work ethic made of high standards, leadership by example, client commitment and professional excellence. Jacques had the privilege of working on international projects for the past 30 years which has given him wide experience in dealing with multiple cultures and interacting with remote teams.

In this episode, Jacques talks about:

Positioning ServiceNow for maximum customer value at Accenture,

Accenture's role to amplify ServiceNow’s potential globally,

An insight of the CMA program with value-focused advisor training,

How the CMA fills ServiceNow value gaps,

Forming tight, collaborative bonds for success,

The CMA exam assesses platform skills with a real-case presentation,

Prepare to continuously build and craft a cohesive, relevant story,

Accenture’s investment in Generative AI and ServiceNow

Today's guest is Mat Davis, VP of Data Science at Jazz Pharmaceuticals. Founded in 2003, Jazz Pharmaceuticals' purpose is to innovate to transform the lives of patients and their families. The company are focused on developing life-changing medicines for people with serious diseases - often with limited or no options - so they can live their lives more fully. By transforming biopharmaceutical discoveries into novel medicines, they are working to give people around the world the opportunity to redefine what’s possible – to make the “small wins” big again.

Mat leads Jazz Pharmaceuticals' data science organization in R&D partners to leverage innovative experimental design, novel data sources and modern analytics across bioinformatics, statistics, data analytics and statistical programming, epidemiology and real world evidence. Their goal is to improve decision making, support registration and reimbursement, and uncover knowledge for their medicines to transform the lives of patients and their families.

In today's episode, Mat talks about:

His journey from math teacher to data science leader,

An insight into Jazz Pharma and their patient focused culture,

Excelling in medicine for neuroscience and oncology,

Six key areas of focus such as bioinformatics, epidemiology and biostatistics,

Embedding data science in functions to enhance a value creation approach,

His data science vision to foster quantitative drug developers for approvals,

Why to consider a career with Jazz Pharmaceuticals

Today's guest is Farhad Fetrat, Chief Product and AI Officer at Live Earth. Founded in 2015, Live Earth is a real-time data visualization and data streaming platform. Originally developed for US Special Operations Forces with real-time visibility during classified operations, their common operational analytics platform is designed for enhanced situational awareness. They have continued to innovate the platform for commercial use with a global customer base that includes the world’s top 100 financial institutions, telcos and utilities, as well as government agencies.

Farhad is a Data Science and Analytics leader with over then years of hands-on experience in building and deploying machine learning products in finance and digital marketing sectors. He prides himself on a unique combination of technical depth and business acumen and driving successful analytics initiatives by setting the right strategy and vision, building analytical teams and mentoring. He possesses a consistent history of successful outcomes that add business value at large scale analytics initiatives to accelerate margin growth.

In today's episode, Farhad talks about:

His background in the engineering and financial world,

How Live Earth unifies data, offers insights and proactive alerts,

Streamlining data insights with automated AI-driven modules,

What excites him for the near future at Live Earth

In today's show, we're delighted to welcome back Jeffrey Tefertiller, Digital Transformation Leader, CIO Advisor at Service Management Leadership. Jeffrey is an experienced Chief Information Officer and transformation leader who is laser-focused on business outcomes. He is a Business Continuity leader with 30 years of experience leading initiatives and large global teams, including a broad span of control and P&L responsibilities across many industries such as Health Insurance, Financial Services and Federal Government to name a few.

Jeffrey has the ability to take complex problems and create solutions for varied audiences, from the C-level down to all levels of the organization. He is a high performer who has a love for excellence and knows what “success” looks like in several global, geographically-diverse roles. Jeffrey is a believer in analytics and metrics to measure success and opportunities for improvement. With a passionate and positive personality, he brings proven success and experience to positions of leadership.

In the episode, Jeffrey will talk about:

The current landscape of Digital Transformation in the federal sector,

The need for better customer experiences in government services,

Understanding the business problems you’re trying to solve,

Removing digital friction to enhance the user experience,

The importance of communication and managing expectations,

Why Regular check-ins and conversations are essential to meet objectives

Today's guest is Thomas Vladeck, Co-Founder and Co-CEO at Recast. in New York. Driven by a mission to rid the world of wasted marketing spend, Recast are committed to using the world’s most advanced techniques and technologies to solve the most important problems in marketing measurement. By helping marketers better measure and optimize their marketing budgets, Recast is helping businesses grow more profitably and invest more money in improving products rather than wasting money on useless advertisements.

Tom co-founded Recast with Michael Kaminsky in 2019, creating the most advanced platform for measuring marketing effectiveness. His focus is mainly on underlying model and applications such as forecasting, optimization and experiment planning. Prior to co-founding Recast, Tom built a quantitative market research firm consulting for clients such as Amazon, McKinsey and Nike. He also holds a master’s degree from the London School of Economics and an MBA from Wharton.

In today's episode, Thomas talks about:

His background and journey to co-founding Recast,

How Recast optimizes spending, forecasts accurately and tracks performance,

Automating modelling to excel in accurate forecasts,

Their unconventional startup journey and milestones to date,

AI's rapid change, small data challenges & GPTs for interface design, and

What makes Recast a great place to work

Today's guest is Pinaki Pal, Director of Service Management at OUTFRONT Media in New York. As one of North America’s most innovative media companies, OUTFRONT Media leverage the power of creative excellence, unbeatable locations and smart audience data to change the game for advertisers. The company's media powers brands to break through, be relevant and connect with audiences like never before. They leverage the power of technology, location and creativity to deliver impactful and engaging interactions with audiences as they live their lives.

Pinaki is a transformational leader with over 20 years of proven international experience leading IT service management and technology operations. He is skilled at optimizing ITSM processes and driving the adoption of industry best practices in ITIL functions to deliver cost-effective services, aligned with business vision, strategy and growth. Pinaki has demonstrated success in developing long term strategies, execution roadmaps, priorities and policies to deliver optimized services at scale.

In this episode, Pinaki talks about:

His current role and an overview of his 20+ year career in ITSM,

ServiceNow migration, process enhancements & integrations planned for OUTRONT Media,

Benefits such as risk tracking, incident management & live dashboards,

How Engaging stakeholders pre-rollout eased usage and reduced service time,

Building a winning ServiceNow team,

Providing access across channels, automating processes & seamless integration

Today's guest is Chris Fernandez, Executive Chairman and Chief Research Officer at EnsoData in Madison, Wisconsin. Founded in 2015, EnsoData uses artificial intelligence to automate waveform analysis and spotlight disease processes as they manifest over different timescales - whether looking for heart rhythm irregularities over seconds, glycemic index dynamics over minutes, sleep disordered breathing patterns over hours or indicators to preempt heart decompensation over days.

EnsoData's first solution focuses on sleep medicine and reducing the time to score sleep studies, but the applications are endless. Their software has the capability of informing health decisions from monitoring patient health in the ICU or through wearables, to detecting and capturing seizure data, to earlier detection of heart disease, diabetes, stroke and Alzheimer’s. It is their goal to make healthcare more accurate, efficient and affordable.

In today's episode, Chris talks about:

His background and journey to founding EnsoData,

From FDA clearances to funding and diagnosing millions with AI,

An insight into the current team behind their success,

The future of sleep data such as wearables and personalized therapies,

Seeking innovators to revolutionize AI in healthcare advancements

Today's guest is Adrian Cuc, Senior Vice President – ISO Analytics at Verisk. In 1971, Verisk opened their doors as an insurance rating bureau, focusing on risk analytics and insights. Since then, they have grown to become a valued source of insights that can drive recovery and transform industries worldwide. Verisk works in collaboration with their customers and at the intersection of people, data and advanced technologies.

Through proprietary platformed analytics, advanced modeling and interpretation, Verisk deliver immediate and sustained value to their customers and through them, to the individuals and societies they serve, with greater speed, precision and scale. The company take responsibility toward their people, products, processes, communities and the planet seriously. They ethically and relentlessly pursue innovation to help move their customers and the world forward.

In today's episode, Adrian will discuss:

His background and journey to now,

How Verisk aids insurance by sharing data and providing analytics,

An insight into the day-to-day life of their analytics team,

Introducing a industry-wide fairness framework for insurance pricing,

The future of AI advancements in the insurance industry,

Why to consider a career with Verisk

Today's guest is Jessica Wine, Head of ServiceNow Go To Market at Own Company. Founded in 2015, Own is the leading data platform trusted by thousands of organizations to protect and activate SaaS data to transform their businesses. Own empowers customers to ensure the availability, security and compliance of mission-critical data, while unlocking new ways to gain deeper insights faster.

By partnering with some of the world’s largest SaaS ecosystems such as Salesforce, ServiceNow and Microsoft Dynamics 365, Own enables customers around the world to truly own the data that powers their business. Their data platform brings together everything that’s vital to protecting SaaS data, independent of the SaaS applications themselves and in doing so, unlocking more ways to transform the business with it.

In this episode, Jessica talks about:

An overview of Own Company and expanding to ServiceNow market leadership,

How they enhance ServiceNow with specialized data protection solutions,

Having the vendor and customer share SaaS data responsibility,

Regulatory compliance requires extended, unmodifiable data snapshots,

Engaging customers through tailored ServiceNow backup solutions,

Customizing backups, addressing cybersecurity and offering analytics

Today's guest is Gregg Aldana, Global Area VP, Creator Workflows Specialist Solution Consulting at ServiceNow. With 20 years of Innovation and Digital Transformation Experience, Gregg is a passionate and seasoned technology solution consulting leader, GTM strategy innovator and business leader. He possesses a rare blend of in-depth technical knowledge with exceptional communication skills, entrepreneurial spirit, contagious energy and visionary thought leadership.

Gregg leads ServiceNow's Global Low-Code Creator Workflows App Engine pre-sales solution consulting business. He is responsible for leading Executive Customer Interactions and Briefings Partners with Sales, Business Units Inbound/Outbound and Marketing on Product Strategy and Pricing/Packaging Input. Gregg supports effective growth and GTM strategies for cross-workflow and cross-product/industry plays and leads collaborations driving ServiceNow's Low Code App Engine Development Platform business.

In this episode, Gregg will discuss:

Leading pre-sale solutions for ServiceNow's Creator Workflows,

Engaging leaders, sharing insights and guiding strategic decisions,

How Hyperautomation is driving digital transformation in various industries,

Digitizing workflows, automating tasks and optimizing routine processes,

Offering consumer-like enterprise experiences to simplify complex workflows,

Maximizing efficiency, productivity and task automation impact with ServiceNow,

How AI evolves job roles and ServiceNow ensures ethical data use

Today's guest is Richard Motteram, Head of Delivery Northern Europe – ServiceNow practice at Eviden. Eviden designs the scope composed of Atos’ digital, cloud, big data and security business lines. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, they bring deep expertise for all industries in more than 53 countries. Eviden expands the possibilities of technologies for enterprises and public authorities, helping them to build their digital future.

Based in London, Richard is a fully certified professional with over 14 years of experience in ITSM and over 12 years of experience working in ServiceNow. He has been involved in every kind of ServiceNow implementation from small companies to multi-national enterprises, including leading financial, healthcare, insurance, public sector and pharmaceutical institutions. He previously worked as an Associate Developer at ServiceNow where he was involved in troubleshooting, codebase development, customer support and implementation of the platform.

In this episode, Richard talks about:

His background and overview of Eviden,

Eviden’s diverse industry implementation,

ElevateNow, the SAP-ServiceNow collaboration for ERP modernization and innovation,

How GenAI will help address challenges on the ServiceNow platform,

What makes Eviden stand out in the marketplace,

How ServiceNow will continue to transform enterprise workflows

Today's guest is Eddie Qureshi, Founder and CEO at Valorant Health. Founded in 2018, Valorant Health developed a next-generation virtual care platform to improve quality of care and access for veterans, service members, rural communities and their families. Over 67 Million Americans are in underserved areas across the country and Valorant Health intends to bring next-generation virtual care to all of them. The team continues to build virtual care tools and expand services to all people who are looking to more easily and affordably access healthcare.

Eddie has over six years of experience in business development and operations in healthcare, synthetic biology and industrial biotechnology. He is passionate about bringing new and innovative technologies to the market that can impact and change the world. A Forbes 30 Under 30 honoree for 2023 in social impact, Eddie works with a strong and dedicated team at Valorant Health to democratize healthcare and improve health outcomes.

In today's episode, Eddie will discuss:

His background and journey to founding Valorant Health,

The journey of building the company from the ground-up,

Examples of the benefits they have brought to the Healthcare sector,

An insight into the AI & Data team,

What’s in store for Valorant Health in the near future,

What he looks for when hiring into the team

Today's guest is Roman Sandler, Co-Founder and Chief Technology Officer at iCardio.ai. Founded in 2019, iCardio.ai develops AI for the interpretation of Ultrasound imaging, with a focus on echocardiograms. Leveraging a proprietary dataset of over 200 million annotated Ultrasound images, comprising possibly the largest privately-owned Ultrasound database in the world, the company's mission ushers in the most cutting-edge innovation in the realm of deep medicine.

iCardio.ai serves several leading Ultrasound software and hardware companies in the research and development of AI algorithms. Their establishment coincides with the recent explosive use of hand-held portable Ultrasound across all areas of healthcare to provide real-time interpretation of images either on-device or through the cloud. By setting the standard for deep learning within medical imaging and expanding its potential applications, iCardio.ai is bringing AI to Ultrasound.

In today's episode, Roman talks about:

His background and journey to now,

iCardio’s mission to improve heart disease diagnosis and treatment,

How they are applying AI and Deep Learning day-to-day,

Undergoing the FDA approval process,

Conducting clinical trials and the response from doctors,

What the near future looks like for iCardio,

Career opportunities and why work with iCardio

Today's guest is Holly Snyder, Director of Consulting at The Anti. Founded in 2017, The Anti realized traditional HR technology consulting desperately needed an overhaul. The company grew a team with expertise in real world HR process design and technology implementation, they aggregated and refined the best practices they had already proven elsewhere, they rejected traditional friction points and they changed consulting culture for the better. 

Born from a genuine desire to do better, The Anti deliver measurable value for talent leaders in less time. As the only elite ServiceNow Partner committed to the employee experience workflow products, The Anti enable the current goals and transformational talent visions for many of the world’s most attractive brands. Their unique expertise in the HR Technology industry helps their customers mitigate risk, speed delivery, save valuable resources and anticipate what employees want next as they design employee experiences using ServiceNow.

In this episode, Holly talks about:

How she got into the world of ServiceNow,

Her day-to-day work within HRSD at The Anti,

Helping customers maximise their ServiceNow functionalities,

Overcoming challenges in the onboarding experience,

Helping customers in employee document management,

The benefits of working with a ServiceNow partner

Today's guest is Derrick Stuckey, Co-Founder and Chief Data Scientist at Precedent. Founded in 2022, Precedent uses technology and data solutions to streamline attorney-handled claims. Transparency, standardization and automation is significantly lacking in the current process and Precedent's goal is to reduce administrative tasks, eliminate endless back and forth, and minimize stalemates. This saves insurance carriers and law firms money while reducing errors and helps both parties work more efficiently, ensuring fair and reasonable settlement outcomes.

Derrick is an experienced data scientist with over 10 years of technical experience in a variety of development and information processing environments. He has a rigorous academic background in statistics, machine learning and optimization techniques, as well as communications skills honed in multiple roles providing analytical support to senior decision makers. Derrick is passionate about using data to drive better decisions.

In today's episode, Derrick will discuss:

His background and current work with Precedent,

Applying NLP to solve problems within the legal sector,

Day-to-day life of the engineering team,

The success they have enjoyed so far,

What the near future looks like for Precedent,

Career opportunities with Precedent,

What makes Precent a great place to work

Today's guests are Theonie Anastassiadis, Co-Founder and Chief Innovation Officer & Stephen Eichhorn, Principal Scientist at Alltrna. Founded in 2018, Alltrna is the world’s first tRNA platform company to decipher tRNA biology and pioneer tRNA therapeutics to treat thousands of diseases. The company has an unprecedented opportunity to advance a single tRNA medicine to restore disrupted protein production, regardless of target, for thousands of diseases with the same underlying genetic mutation.

Alltrna have successfully applied machine learning to reveal the unique language of tRNA biology. This language is larger than the number of atoms in the universe and turns powerful biology into programmable medicines. Their first-in-field platform integrates learnings across tRNA biology and the modality space to unlock tRNA’s full therapeutic potential and design tRNA oligos with desired therapeutic properties.

In today's episode, Theonie and Stephen talk about:

Their background and journey to now,

An overview of Flagship Pioneering,

How Alltrna are harnessing tRNA biology for therapeutic medicines,

Examples of how their work will improve treatment for patients,

The role of AI and Data Science in their platform,

What the near future holds for Alltrna,

An insight into the team and working culture,

What makes Alltrna a great place to work

Today's guest is Derek Nohr, Director of ServiceNow at Avalara. Founded in 2004, Avalara aspire to be part of every transaction in the world. With their tax compliance software solutions, your business can automate manual processes and reduce errors, while increasing compliance and saving time and money. Businesses of all sizes use Avalara to help with tasks throughout the tax compliance process, including registration and licensing, calculation, document management, reporting and e-invoicing.

In this episode, Derek will discuss:

His role & how he got into the world of ServiceNow,

Prioritizing automation, employee experience and ServiceNow updates,

Using the platform for workflow solutions and advanced AI adoption at Avalara,

How ServiceNow enhanced their processes, efficiency and automation,

His advice to focus on maintenance and smart customization in ServiceNow,

Building a winning ServiceNow team on a foundation of trust,

The potential of AI on the ServiceNow platform,

His advice to work hard with talent and prioritize company culture

Today's guest is Jason Park, CEO at Empress Therapeutics. Founded by Flagship Pioneering in 2020, Empress makes the discovery of effective, easy-to-take, value-driven medicines more productive with a platform that finds starting points for drugs inside the human body. The company built a proprietary product platform called Chemilogics to canvass the untapped universe within the human body of chemistry encoded in DNA and pioneer a new paradigm in small molecule drug discovery with tremendous potential value to patients and society.

Empress ask big questions in pursuit of novel solutions. They operate at the intersection of the latest advances in genomics, synthetic biology and AI/ML with the expectation that these disciplines, harnessed by their ingenuity, hold the answers to finding effective medicines at a fraction of time and cost. The implications of the team's work will be profound and the journey to get there will be exhilarating. Together, Empress are using the chemistry inside each of their employees to make medicines for all of us.

In today's episode, Jason talks about:

His background and overview of Empress Therapeutics

An insight into Flasgship Pioneering,

The impact of small molecule research in future therapeutics,

How AI decodes DNA for compound predictions,

How the platform created 15 drug leads in 12 months,

Key team members behind their success,

Their focus on swift drug lead generation from genetic data,

Why to consider a career with Empress Therapeutics

Today's guest is Victor Chen, Principal Product Manager – Conversational and Generative AI at ServiceNow. Based in San Francisco, Victor is experienced in product, customer success and technical marketing in cloud enterprise software, chatbot and mobile platforms. He has shipped highly adopted features, released and managed mobile apps, and created technical content and videos used by thousands of developers, partners and customers. In his spare time, he enjoys reading, running and playing the piano.

In this episode, Victor will discuss:

An overview of his current work with ServiceNow,

ServiceNow’s AI history, acquisitions and customer focus,

How Customer needs drove AI solutions for productivity,

His Generative AI solution in the Vancouver release,

Implementing "text to report" for simplified custom report generation,

Integrating AI into existing products for enhanced problem-solving,

Customer trust, transparency and feedback-driven improvement focus,

Code assist and Generative AI enhancing the developer experience.

Today's guest is Russ Sacks, Co-Founder & EVP of Data Science and Special Projects at Kythera Labs. Founded in 2019, Kythera Labs' data scientists, engineers, statisticians and domain experts are dedicated to building solutions that efficiently collect, organize, standardize, improve and transform data. The company are empowering the Healthcare and Life Sciences industries to uncover insights that lead to better patient outcomes.

Russ leads the Data Science and Operations Research team at Kythera Labs. He has over 20 years of experience in operations research, process excellence, data science, and software development. He has implemented data science models and predictive analytics to manage diseases, utilization and revenue cycles at numerous healthcare organizations. Russ is also a Certified Lean Six Sigma Master Black Belt.

In today's episode, Russ talks about:

An overview of Kythera Labs,

Challenges in working with Healthcare data,

Problems the Data Science team are solving in this space,

What the near future looks like for Kythera Labs,

Why Kythera Labs is a great place to work

Today's guest is Tom Watson, President and CEO, Founder at AMI in Seattle, WA. Founded in 2003, AMI is a team of curious, brave, honest, hardworking people who make rock star ninja warrior heroes of asset managers. AssetTrack has led the industry as the most innovative hardware asset management product since they started the company nearly 20 years ago. What started as a simple scanning solution has grown into a management system that addresses every aspect of hardware asset management.

An experienced ITAM expert, Tom's aim was to help companies accurately track their IT hardware in real-time, all the time. Tom and his team developed AssetTrack software and made sure it worked better than anything else available. It was his goal was to create software that’s easy to use in the field, adaptable to the needs of a global enterprise and delivers accurate data that can be trusted. Expert consulting delivered with care is why companies like United Airlines, Nike, Lockheed Martin, Kaiser Permanente trust AMI as their asset management partner.

In this episode, Tom talks about:

How he got into the world of ServiceNow,

Balancing complex asset tracking with technician efficiency,

Executive focus in Hardware assets, transactions and data trust,

How they re-platformed into ServiceNow for better integration & data security,

The future of Hardware asset management

Today's guest is Ripley Martin, Chief Strategy Officer at Intelycare. Founded in 2014, IntelyCare is the most comprehensive healthcare talent platform where care settings of every kind can promote their unique value and every type of work need to the largest community of quality nurses looking for opportunities that better fit their lives. By providing nursing professionals with the possibilities, education and resources needed to find true fulfilment in their jobs and their lives, Intelycare can help overcome the nation’s healthcare labor crisis and elevate care for all.

Ripley brings significant experience across the intersection of strategy, healthcare and technology to IntelyCare, having led both large enterprises and start-up teams throughout his career. He is responsible for leading the vision and execution of Intelycare's strategic initiatives to reimagine clinical staffing and workforce management. With over 15 years of experience in healthcare and technology-enabled services, he has a proven track record of setting strategy and guiding change across various domains and industries.

In today's episode, Ripley talks about:

His background and overview of Intelycare, 

His day-to-day role as the Chief Strategy Officer,

Examples of the impact they bring to nurses and health facilities,

Behind the scenes on how the platform all comes together, 

Making the user experience seamless for their customers, 

What the near future looks like for Intelycare,

Why consider a career with Intelycare

Today's guest is Yolanda Inchauregui, Senior Manager, Support Account Management Services at ServiceNow. Based in Washington DC, Yolanda is a Project and Relationships Manager with over ten years of experience in enhancing processes and key relationships, reducing operating expenses, and eliminating unused resources.

Yolanda is focused on managing diverse teams, relationships, and expectations with a record of success in high-pressure environments. She is a producer and presenter of data visualizations and briefs, to senior civilian and military leadership, that precisely lay out strategies for improvement, change management and successful execution. 

In this episode, Yolanda discusses:

How she got into the world of ServiceNow 

An insight into her role as Support Account Manager 

Bringing success through a great team, trust, prioritization and handling pressure 

How ServiceNow supports veteran inclusion and career development 

Challenges in helping veterans transition to corporate jobs  

How international exposure enhances open-mindedness, curiosity and acceptance 

Today's guests are Sebastian Mayer, Managing Director & Simon Grunewald, Manager at Protiviti in Germany. Founded in 2002, Protiviti is a global business consultancy that provides deep expertise, objective insights, a tailored approach and unique collaboration to help leaders face the future with confidence. The company's consulting services cover critical business issues in the areas of technology, business operations, analytics, risk, compliance, transactions and internal audit.

Sebastian has over 12 years of experience in IT consulting, information security, IT audit and SAP & ServiceNow Advisory. Currently, he heads Protiviti's areas of Technology Audit and Technology Architecture & Operations. Simon is a Subject Matter Expert at Protiviti in Business Development, responsible for digitally optimized and automated process flows via the ServiceNow platform. He pursues an approach of value-adding and goal-oriented communication in his work in order to ensure the best possible and sustainable ServiceNow advice for his customers.

In this episode, Sebastian and Simon talk about:

How they got into the world of ServiceNow,

The work they do with Protiviti,

How ServiceNow helps IT Compliance in highly-regulated markets,

Building the right foundations in utilizing ServiceNow to support IT Compliance,

Use cases of the success they have brought to customers,

Challenges to be aware of such as GDPR,

Advice to companies on making sure your compliant with current regulations