Weekly Podcast where service-based business expert and coach, Barbara Gini, shares her success secrets with housekeepers, cleaners, maids and other Home Service professionals. Learn how to gain more respect, earn more money and elevate your service from "So-So" to "Five Star"!
*Have a question you would like us to answer? Use the link below to send us a personal Voice Message!
What separates you from the other services just like yours? Do you give your client's that "WOW" experience? In this weeks episode, we discuss the difference between "customer service" and "customer (wow) experience", and share three simple and effective ways to give your clients an outstanding experience, before, after and each and every time you visit.
*Be sure to register for our upcoming course, *S.O.S. For Housekeepers- where we show you how to gain more respect, earn more money and elevate your service from so-so to Five Star! https://eclecticdomestics.com/sos-for-housekeepers
Service Optimizing System
Projecting the right image is the most important thing when operating a service-based business. In this week's episode, we talk about what we mean by "right image", why its important, and how to successfully project the right image for yourself and your business.
Do you find yourself overwhelmed with caring for clients, family and doing all the other things that need attention, and having no time to yourself? This week's episode will reveal 3 ways for you to keep it simple!
I hear many housekeepers, cleaners and maids say that they don't do on-site estimates-that it wastes their time and stresses them. I also hear some say how they were blindsided at the terrible, filthy job they did that came in on their online booking form. This is one instance where an on-sight estimate would have eliminated that problem! In this episode I give my reasons for why you should do on-site estimates, if you are currently not doing them.
Are you hungry for work? Are you chasing after all of the clients who contact you? Are you finding that some clients are high-maintenance and you are too stressed to work with them anymore? Well this week we will talk about the 7 types of clients that you will want to avoid, and how to spot them before they even go on your schedule.
In this week's episode we discuss the most asked question among solo housekeepers, cleaners and maids: "How do I price jobs?" We will talk about 3 common approaches, two things you need to know before you even think about pricing, and an easy formula for figuring out what price range your services should be in.
This week: We talk about how to improve your people skills, why its important and 5 easy ways to raise your emotional intelligence.
This is a quick, fun and informative quiz. 20 images that you look at and select which emotion is expressed. (You don't have to give an e-mail or sign up for an account!) Emotional Intelligence Quiz - (GreaterGood.berkeley/edu)
In today's Episode: Toxic people-clients, vendors, employees, love to push our buttons and gain attention & steal our time, energy and happiness by getting us to react to their illogical whims. Learn what to look for and 5 effective ways to manage a toxic client.
How Emotionally Intelligent People Handle Toxic People (TalentSmart.com)
How to Deal with Difficult People (Without Becoming One Yourself) Jack Canfield
In this week's episode: what happens when you get distracted, the true cost of your distractions, and three ways you can be more focused, less stressed, serve clients better & enjoy your work more!
Further Reading: How Distractions at Work Take Up More Time Than You Think (I Done This Blog)
In this week's episode, we discuss what "service" truly means, how to shift from a persecuted mindset to a service mindset, how to release the stigma of being a service professional and what you can do to have a more client-focused approach to your work.
This week we define the terms, "micro business" and "micro-preneur", talk about the purpose of this podcast, give you a bit of my own background story, briefly discuss why mindset is so important, and highlight some of the topics of upcoming episodes.