Barclays Corporate Insights

Is the DNA of companies that excel at C-Sat different?

An episode of Barclays Corporate Insights

By Barclays
The podcast from Barclays Corporate Banking brings you the latest outlooks for the economy, innovations and ideas from our UK team.

Barclays Bank PLC is registered in England (Company No. 1026167) with its registered office at 1 Churchill Place, London E14 5HP. Barclays Bank PLC is authorised by the Prudential Regulation Authority, and regulated by the Financial Conduct Authority (Financial Services Register No. 122702) and the Prudential Regulation Authority. Barclays is a trading name and trade mark of Barclays PLC and its subsidiaries.

Contact us via our website barclayscorporate.com
Available on 11 platforms
Brexit update | Interview with Peter Gordon
In this episode of Barclays Corporate Insights, we’re joined by Peter Gordon, Head of Government Relations for Corporate and Investment Banking. Peter provides his analysis and insights into where we stand with Brexit currently, how this may change in the next weeks, and what this could mean for businesses. Read more Brexit analysis on our website: https://www.barclayscorporate.com/brexit
18:28
November 28, 2018
Is the DNA of companies that excel at C-Sat different?
We look at some of the common traits shared by businesses which have high levels of customer satisfaction and whether there are lessons that other organisations can learn from them.
17:03
November 26, 2018
What is C-Sat and why should businesses measure it?
In the first of our series on C-Sat for the C-Suite, we discuss the value of C-Sat as a metric – and how this and other measurements can be translated into continuous, practical improvements. As it’s such an important topic, we’re dedicating four episodes to it. All four feature Jo Causon, CEO of the Institute of Customer Service. We’ll be discussing other key customer satisfaction topics during the rest of the series. Throughout, Jo will be sharing her thoughts on why such a strong focus on customer satisfaction is so important today.
13:05
November 21, 2018
CBI Conference | Sustainability and business with Growing Underground
Recorded live at the Confederation of British Industry’s annual conference in London, Steven Dring, Co-Founder and CEO of Growing Underground speaks to our Head of Citizenship about how they have reinvented the idea of sustainable farming - Growing Underground is a business taking on the challenge of a growing population with a finite amount of agricultural land. They are a sustainable salad business utilising unloved underground space, turning it into a farm and producing very short supply chains, all 33m below the streets of Clapham. They also discuss the role that business plays in driving sustainability, from impact investing to social enterprises.
25:34
November 19, 2018
Next Gen Treasury | Harnessing the power of technology and innovation
In this episode of Barclays Corporate Insights, we take on the fast paced topics of technology and innovation. We're joined by Sabry Salman Managing Director, International Corporates, Barclays and George Osborne, Head of Specialist Finance, Barclays in the studio where they look at how treasurers are harnessing these new tools and technologies to support the more strategic role treasurers have within their organisations. We also look at some real life examples of how these new technologies are being used.
19:52
November 7, 2018
Austerity over? Budget 2018 review | Economic Outlook Q4
Henk Potts dissects the Chancellor's Budget and what it means for businesses and the economy. We also discuss Brexit (of course), volatility in global stock markets and President Trump's falling out with The Fed. Read more Budget analysis on our website barclayscorporate.com
19:33
October 30, 2018
Black History Month | Interview with Lord Hastings & Pamela Hutchinson
This special edition of Barclays Corporate Insights, in celebration of Black History Month, is hosted by the co-chair of Barclays' Black Professionals Forum. Ken speaks to KPMG's global head of citizenship and peer of the House of Lords, Dr Michael Hastings; and Bloomberg's Head of Citizenship, Pamela Hutchinson. They discuss what businesses can do to create a more balanced and diverse workforce and how people from black and minority ethnic backgrounds can progress and build their networks in the companies they represent.
11:06
October 14, 2018
Summer spending boost! | Economic outlook July 2018
The warm UK weather brings a welcome boost to consumer spending, but with possible interest movements from the Bank of England's and the rising tide of protectionism, will it last? Henk Potts updates us. Henk is joined again by Cicero Group's Iain Anderson, who is asking the questions. For more insights, visit barclayscorporate.com/insights
17:52
July 20, 2018
Will there be a trade war? | UK and US economic outlook April 2018
Amid a turbulent time for UK retailers, is it still possible to make money on the high street? Absolutely, says our economist, Henk Potts. In the latest outlook, Henk is joined by Cicero’s Iain Anderson, as they discuss the possibility of a trade war sparked by the US President, whether UK interest rates will rise in 2018, and the latest on the Brexit negotiations.
16:01
April 30, 2018
PSD2: One month on from the new payment services directive
In this edition we’ll be covering the EU’s new Payment Services Directive or PSD2 which came into force at the start of 2018. David Shinkins, head of UK cash management was joined on the phone by Nadeem Haque who is a director in our international corporate product management division and the primary business lead for PSD2. David and Nadeem discuss PSD2's impact on the overall payments landscape, what the regulations mean for stronger customer authentication, and what we mean by 'third party access'. For more on PSD2 visit: https://www.barclayscorporate.com/insight-and-research/operating-internationally/psd2.html?cid=social-2sc
14:02
March 23, 2018
Economic outlook Q1 2018 | A coffee with Henk
Iain Anderson, chairman at political risk consultancy Cicero, shares a coffee with Henk Potts from Barclays, and discusses the global economy in 2017, heading into 2018. They also discuss Bitcoin, Brexit and the US. For more from Barclays visit www.barclayscorporate.com/insights
08:29
January 25, 2018
Economic outlook Q4 2017 | First rate rise in a decade
Barclays economist Henk Potts talks to Rob Ratcliff about the big news in Q4 2017, the monetary policy committee's decision to raise rates for the first time in a decade. We also discuss consumer confidence, and quantitative easing in the Eurozone.
04:50
November 15, 2017
Economic outlook Q3 2017 | General election result
In this Q3 outlook, we ask questions from clients on how the UK economy is shaping up in the second half of 2017. We cover the impact of Brexit on manufacturing, the potential impact of inflation, and whether unemployment could start to rise. We also discuss whether the results of UK general elections have made the Brexit picture clearer. For more from Barclays visit www.barclayscorporate.com/insights
11:10
August 1, 2017
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