The future of C-Sat

Jamie Grant,  Head of Barclays Mid Corporate Banking North, hosts his first podcast for Barclays Corporate Banking and welcomes Barclays' Chief Investment Officer, Will Hobbs. They discuss market conditions for the UK economy and the regional trends impacting jobs, housing and manufacturing across the country.

Henk Potts reflects on how 2019 is shaping up for the UK, US and global economies. With trade wars having an impact on global growth; higher US interest rates, a slowdown in China, as well as Brexit, there is much to be cautious about, he says. Read more analysis on our website at barclayscorporate.com

In this episode of Barclays Corporate Insights, Alison Tattersall, Head of Marketing, Barclays Corporate Banking, is joined by Damian Brazendale, Director of Fraud Operations & Product Implementation at Barclays.  They discuss the key cyber fraud threats that are currently facing businesses, how to mitigate these risks, and how to raise awareness of cyber fraud amongst employees. 

We discuss the link between a company's bottom lines and their C-Sat scores, and why C-Sat should be the responsibility of everyone in a company, including the board and the CEO. 

In this podcast, we discuss the future of C-Sat and where the opportunities and challenges lie for both B2B and B2C businesses. 

In this episode of Barclays Corporate Insights, we’re joined by Peter Gordon, Head of Government Relations for Corporate and Investment Banking. Peter provides his analysis and insights into where we stand with Brexit currently, how this may change in the next weeks, and what this could mean for businesses. Read more Brexit analysis on our website: https://www.barclayscorporate.com/brexit

We look at some of the common traits shared by businesses which have high levels of customer satisfaction and whether there are lessons that other organisations can learn from them.

In the first of our series on C-Sat for the C-Suite, we discuss the value of C-Sat as a metric – and how this and other measurements can be translated into continuous, practical improvements. As it’s such an important topic, we’re dedicating four episodes to it. All four feature Jo Causon, CEO of the Institute of Customer Service. We’ll be discussing other key customer satisfaction topics during the rest of the series. Throughout, Jo will be sharing her thoughts on why such a strong focus on customer satisfaction is so important today.

Recorded live at the Confederation of British Industry’s annual conference in London, Steven Dring, Co-Founder and CEO of Growing Underground speaks to our Head of Citizenship about how they have reinvented the idea of sustainable farming - Growing Underground is a business taking on the challenge of a growing population with a finite amount of agricultural land. They are a sustainable salad business utilising unloved underground space, turning it into a farm and producing very short supply chains, all 33m below the streets of Clapham. They also discuss the role that business plays in driving sustainability, from impact investing to social enterprises.

In this episode of Barclays Corporate Insights, we take on the fast paced topics of technology and innovation. We're joined by Sabry Salman Managing Director, International Corporates, Barclays and George Osborne, Head of Specialist Finance, Barclays in the studio where they look at how treasurers are harnessing these new tools and technologies to support the more strategic role treasurers have within their organisations. We also look at some real life examples of how these new technologies are being used.

Henk Potts dissects the Chancellor's Budget and what it means for businesses and the economy. We also discuss Brexit (of course), volatility in global stock markets and President Trump's falling out with The Fed. Read more Budget analysis on our website barclayscorporate.com

This special edition of Barclays Corporate Insights, in celebration of Black History Month, is hosted by the co-chair of Barclays' Black Professionals Forum. Ken speaks to KPMG's global head of citizenship and peer of the House of Lords, Dr Michael Hastings; and Bloomberg's Head of Citizenship, Pamela Hutchinson. They discuss what businesses can do to create a more balanced and diverse workforce and how people from black and minority ethnic backgrounds can progress and build their networks in the companies they represent.

The warm UK weather brings a welcome boost to consumer spending, but with possible interest movements from the Bank of England's and the rising tide of protectionism, will it last? Henk Potts updates us. Henk is joined again by Cicero Group's Iain Anderson, who is asking the questions. For more insights, visit barclayscorporate.com/insights

Amid a turbulent time for UK retailers, is it still possible to make money on the high street? Absolutely, says our economist, Henk Potts. In the latest outlook, Henk is joined by Cicero’s Iain Anderson, as they discuss the possibility of a trade war sparked by the US President, whether UK interest rates will rise in 2018, and the latest on the Brexit negotiations.

In this edition we’ll be covering the EU’s new Payment Services Directive or PSD2 which came into force at the start of 2018. David Shinkins, head of UK cash management was joined on the phone by Nadeem Haque who is a director in our international corporate product management division and the primary business lead for PSD2. David and Nadeem discuss PSD2's impact on the overall payments landscape, what the regulations mean for stronger customer authentication, and what we mean by 'third party access'. For more on PSD2 visit: https://www.barclayscorporate.com/insight-and-research/operating-internationally/psd2.html?cid=social-2sc

Iain Anderson, chairman at political risk consultancy Cicero, shares a coffee with Henk Potts from Barclays, and discusses the global economy in 2017, heading into 2018. They also discuss Bitcoin, Brexit and the US. For more from Barclays visit www.barclayscorporate.com/insights

Barclays economist Henk Potts talks to Rob Ratcliff about the big news in Q4 2017, the monetary policy committee's decision to raise rates for the first time in a decade. We also discuss consumer confidence, and quantitative easing in the Eurozone.

In this Q3 outlook, we ask questions from clients on how the UK economy is shaping up in the second half of 2017. We cover the impact of Brexit on manufacturing, the potential impact of inflation, and whether unemployment could start to rise. We also discuss whether the results of UK general elections have made the Brexit picture clearer. For more from Barclays visit www.barclayscorporate.com/insights