Barclays Corporate Insights

The future of C-Sat

An episode of Barclays Corporate Insights

By Barclays
www.barclayscorporate.com
The podcast from Barclays Corporate Banking brings you the latest outlooks for the economy, innovations and ideas from our UK team.

Barclays Bank PLC is registered in England (Company No. 1026167) with its registered office at 1 Churchill Place, London E14 5HP. Barclays Bank PLC is authorised by the Prudential Regulation Authority, and regulated by the Financial Conduct Authority (Financial Services Register No. 122702) and the Prudential Regulation Authority. Barclays is a trading name and trade mark of Barclays PLC and its subsidiaries.

Contact us via our website barclayscorporate.com
www.barclayscorporate.com
More places to listen

More places to listen

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Henk Potts gives us an update on some of the big headlines in the UK and global economies. In spite of trade was intensifying, extended Brexit uncertainty and internal disruption in nations across Europe, global growth seems robust and businesses have somewhat given up on predicting the outcome of Brexit. This podcast was recorded on 3 June 2019.
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Jamie Grant,  Head of Barclays Mid Corporate Banking North, hosts his first podcast for Barclays Corporate Banking and welcomes Barclays' Chief Investment Officer, Will Hobbs. They discuss market conditions for the UK economy and the regional trends impacting jobs, housing and manufacturing across the country.
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2019: A toxic mix of uncertainty? | Economic outlook for the year ahead
Henk Potts reflects on how 2019 is shaping up for the UK, US and global economies. With trade wars having an impact on global growth; higher US interest rates, a slowdown in China, as well as Brexit, there is much to be cautious about, he says. Read more analysis on our website at barclayscorporate.com
16:24
February 24, 2019
Cyber fraud | Interview with Damian Brazendale
In this episode of Barclays Corporate Insights, Alison Tattersall, Head of Marketing, Barclays Corporate Banking, is joined by Damian Brazendale, Director of Fraud Operations & Product Implementation at Barclays.  They discuss the key cyber fraud threats that are currently facing businesses, how to mitigate these risks, and how to raise awareness of cyber fraud amongst employees. 
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Embedding a culture of customer satisfaction
We discuss the link between a company's bottom lines and their C-Sat scores, and why C-Sat should be the responsibility of everyone in a company, including the board and the CEO. 
11:27
January 23, 2019
The future of C-Sat
In this podcast, we discuss the future of C-Sat and where the opportunities and challenges lie for both B2B and B2C businesses. 
13:56
January 16, 2019
Is the DNA of companies that excel at C-Sat different?
We look at some of the common traits shared by businesses which have high levels of customer satisfaction and whether there are lessons that other organisations can learn from them.
17:03
November 26, 2018
What is C-Sat and why should businesses measure it?
In the first of our series on C-Sat for the C-Suite, we discuss the value of C-Sat as a metric – and how this and other measurements can be translated into continuous, practical improvements. As it’s such an important topic, we’re dedicating four episodes to it. All four feature Jo Causon, CEO of the Institute of Customer Service. We’ll be discussing other key customer satisfaction topics during the rest of the series. Throughout, Jo will be sharing her thoughts on why such a strong focus on customer satisfaction is so important today.
13:05
November 21, 2018
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