Barclays Corporate Insights

Barclays Corporate Insights

By Barclays
The podcast from Barclays Corporate Banking brings you the latest outlooks for the economy, innovations and ideas from our UK team.

Barclays Bank PLC is registered in England (Company No. 1026167) with its registered office at 1 Churchill Place, London E14 5HP. Barclays Bank PLC is authorised by the Prudential Regulation Authority, and regulated by the Financial Conduct Authority (Financial Services Register No. 122702) and the Prudential Regulation Authority. Barclays is a trading name and trade mark of Barclays PLC and its subsidiaries.

Contact us via our website barclayscorporate.com
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What is C-Sat and why should businesses measure it?

Barclays Corporate Insights

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Is sustainability the new loyalty in retail? | Karen Johnson on our latest research
Barclays' Tom Mason and Karen Johnson, National Head of Retail & Wholesale, discuss the hot topic of sustainability in the retail and wholesale sectors. They discuss our recent research that surveyed over 500 retailers and 2,000 consumers. Large numbers of retailers say they are investing significant sums into sustainability as they see this as an enabler to growth, with 9 in 10 making their deliveries more sustainable. We also hear from Boohoo, Co-op and AO. Visit our website to read the full report, just search 'Barclays sustainability in retail'.
18:25
January 13, 2020
The Art of the Deal? | Economic and political outlook
The world economy faces trade wars, while at home the UK political crisis drags on. As we get closer the revised Halloween Brexit deadline we sit down with Sophie Wheeler-Traherne from out Government Relations team, alongside Henk Potts to try and unpick some of the political and economic headlines. This episode was recorded on September 16, 2019. 
18:56
September 17, 2019
Robust growth in the face of economic headwinds | Economic outlook June 2019
Henk Potts gives us an update on some of the big headlines in the UK and global economies. In spite of trade was intensifying, extended Brexit uncertainty and internal disruption in nations across Europe, global growth seems robust and businesses have somewhat given up on predicting the outcome of Brexit. This podcast was recorded on 3 June 2019.
15:33
June 5, 2019
2019: A toxic mix of uncertainty? | Economic outlook for the year ahead
Henk Potts reflects on how 2019 is shaping up for the UK, US and global economies. With trade wars having an impact on global growth; higher US interest rates, a slowdown in China, as well as Brexit, there is much to be cautious about, he says. Read more analysis on our website at barclayscorporate.com
16:24
February 24, 2019
Cyber fraud | Interview with Damian Brazendale
In this episode of Barclays Corporate Insights, Alison Tattersall, Head of Marketing, Barclays Corporate Banking, is joined by Damian Brazendale, Director of Fraud Operations & Product Implementation at Barclays.  They discuss the key cyber fraud threats that are currently facing businesses, how to mitigate these risks, and how to raise awareness of cyber fraud amongst employees. 
20:19
January 29, 2019
Embedding a culture of customer satisfaction
We discuss the link between a company's bottom lines and their C-Sat scores, and why C-Sat should be the responsibility of everyone in a company, including the board and the CEO. 
11:27
January 23, 2019
The future of C-Sat
In this podcast, we discuss the future of C-Sat and where the opportunities and challenges lie for both B2B and B2C businesses. 
13:56
January 16, 2019
Is the DNA of companies that excel at C-Sat different?
We look at some of the common traits shared by businesses which have high levels of customer satisfaction and whether there are lessons that other organisations can learn from them.
17:03
November 26, 2018
What is C-Sat and why should businesses measure it?
In the first of our series on C-Sat for the C-Suite, we discuss the value of C-Sat as a metric – and how this and other measurements can be translated into continuous, practical improvements. As it’s such an important topic, we’re dedicating four episodes to it. All four feature Jo Causon, CEO of the Institute of Customer Service. We’ll be discussing other key customer satisfaction topics during the rest of the series. Throughout, Jo will be sharing her thoughts on why such a strong focus on customer satisfaction is so important today.
13:05
November 21, 2018