EXPERIENCE: The Podcast
By BARE International
EXPERIENCE: The PodcastNov 19, 2020
00:00
10:53
The CX-Factor: NPS, Part 2 of 3
THE CX-FACTOR: BUILDING BRAND LOYALTY THROUGH CUSTOMER EXPERIENCE
Defining NPS & Turning Passives into Promoters
Part 2 of 3: Why the type of survey you use matters (Hint: you’ll need more than one!)
Watch the full webinar here: https://youtu.be/o5iAMdPrfZc
Nov 19, 202010:53
The CX-Factor: NPS, Part 1 of 3
THE CX-FACTOR: BUILDING BRAND LOYALTY THROUGH CUSTOMER EXPERIENCE
Defining NPS & Turning Passives into Promoters
Part 1 of 3: Translating the real meaning of NPS, and how it can help (and hurt!) your business insights.
Nov 03, 202019:03