Bar Hacks
By Doug Radkey & David Klemt
Bar HacksSep 03, 2021
Episode 115 with Wayne Curtis and Matthew Sharpe
The New Orleans Spirits Competition returns to Tales of the Cocktail for its third edition! NOSC's competition has an interesting and unique element born from a focus on transparency: public tasting and feedback.
To learn more about this competition we sat down with Wayne Curtis, head judge and spirits writer, and Matthew Sharpe, director of operations and hospitality veteran.
During this conversation you'll learn about how the NOSC is conducted; how Tales of the Cocktail 2024 attendees can participate; what spirits trends Curtis and Sharpe believe are taking hold this year; favorite NOLA restaurants and bars; and more. Cheers!
Notes
New Orleans Spirits Competition website: https://www.nolaspiritscomp.com/
NOSC IG: https://www.instagram.com/nolaspiritscomp/
Wayne Curtis website: https://waynecurtis.squarespace.com/
Wayne Curtis IG: https://www.instagram.com/wcurtis/
Bar Hacks IG: https://www.instagram.com/barhacks/
KRG Hospitality IG: https://www.instagram.com/krg.hospitality/
KRG Hospitality website: https://krghospitality.com/
David Klemt IG: https://www.instagram.com/david.ex.machina/
Episode 114 with Anne Becerra
The fantastic Anne Becerra returns to the Bar Hacks podcast! Anne is also returning to the Food & Wine Classic in Aspen, Colorado, this year. That incredible event takes place from June 14 to June 16.
In addition to talking about the Food & Wine Classic, Anne and Bar Hacks host David Klemt chat about beer styles to check out and put on your menu now; service and turning non-beer drinkers on to beer; a few brewers you should have on your radar; whether 2024 is (finally) the Year of Lager; and more. Cheers!
Notes
Anne Becerra's website: https://annelikesbeer.com/
Anne Becerra IG: https://www.instagram.com/annelikesbeer/
Prison Pals Brewing Co.: https://prisonpalsbc.com/
Cool Cousin Brewing: https://cool-cousin.com/
TALEA Beer Co.: https://www.taleabeer.com/
KRG Hospitality website: https://krghospitality.com/
KRG Hospitality IG: https://www.instagram.com/krg.hospitality
Bar Hacks IG: https://www.instagram.com/barhacks/
Episode 113 with Emma Sleight
Sponsored by Perrier, North America's 50 Best Bars is returning to San Miguel de Allende, Mexico, on April 23. The 2024 ceremony represents the third edition of North America's 50 Best Bars.
And who better to share details about the upcoming ranking than Emma Sleight, Head of Content: Bars & Hotels for World's 50 Best? Emma dropped by the Bar Hacks podcast to talk about the 2024 ceremony, the Voting Academy, special awards, and more. In fact, listeners will get to learn a bit about Emma herself, including her being a sommelier and Associate of Cheese.
We're looking forward to this year's list! Be sure to stream the ceremony on YouTube or Facebook if you won't be attending in person. Cheers!
Notes
World's 50 Best website: https://www.theworlds50best.com/
World's 50 Best Bars website: https://www.theworlds50best.com/bars/
World's 50 Best Bars IG: https://www.instagram.com/50bestbars/
World's 50 Best Bars Facebook: https://www.facebook.com/50BestBars/
World's 50 Best Bars X: https://twitter.com/50bestbars
World's 50 Best Bars YouTube: https://www.youtube.com/channel/UCcfVWlNK-F5k3hnA3qLLrOg
Bar Hacks IG: https://www.instagram.com/barhacks/
Bar Hacks X: https://twitter.com/AskBarHacks
KRG Hospitality website: https://krghospitality.com/
KRG Hospitality IG: http://www.instagram.com/krg.hospitality
KRG Hospitality X: http://www.twitter.com/krghospitality
Episode 112 with Lola Thomas (Big News!)
We know, we know—it's April 1 and we usually only release episodes on Tuesdays. However, this isn't a joke episode. Tales of the Cocktail Foundation really does want your help on an important research project.
The TOTCF began studying the relationship between bartenders and brands last year. Now, they're partnering with IWSR, Drinks Market Research to dive even further into this topic.
Bar professionals who are interested in contributing to this project can do so very easily by completing a short survey (it should only take about 5 minutes). As a bonus incentive, two $100 Amazon gift cards are up for grabs. Hit the link below to learn more and take the survey by April 8. Cheers!
Link to Survey: https://talesofthecocktail.org/iwsr-drinks-market-analysis/
Episode 111 with Michael Tipps
It has taken a while but it has finally happened! Michael Tipps, friend of KRG Hospitality and podcast host David Klemt, dropped by Bar Hacks.
The two kick this episode off by discussing the 2024 Bar & Restaurant Expo. Both Tipps and KRG Hospitality president Doug Radkey are speaking at this year's show. In fact, they're teaching back to back during a bootcamp on Monday, March 18. After the bootcamp, Tipps is presenting a workshop titled "Elevated Guest Experiences."
Tipps also gives his thoughts on the state of the industry and consulting; speaks about creating cool concepts; makes a big announcement; and more. Cheers!
Notes
Michael Tipps IG: https://www.instagram.com/mtippsy78/
Bar Hacks IG: https://www.instagram.com/barhacks/
KRG Hospitality IG: https://www.instagram.com/krg.hospitality/
KRG Hospitality website: https://krghospitality.com/
Episode 110 with James Grant
James Grant, World Class Global Bartender of the Year 2021 and Canada’s 100 Best Bartender of the Year 2022, stops into the Bar Hacks podcast!
As the director of mixology at the Fairmont Royal York in Toronto, Ontario, Canada, James oversees three distinct concepts: CLOCKWORK, REIGN, and The Library Bar. As he explains, this role is quite a step up from bartending at and managing an 18-seat speakeasy in Edmonton, Alberta.
On this episode, James talks about his journey through hospitality to his current role; his approach to developing the Fairmont Royal York's cocktail programs; tips for speakeasy operators; advice for new operators; what it means to have The Library Bar recognized by World's 50 Best Bars; and more. Cheers!
Notes
James Grant Instagram: https://www.instagram.com/oldgrayrabbit/
Fairmont Royal York website: https://thefairmontroyalyork.com/
Fairmont Royal York Instagram: https://www.instagram.com/fairmontroyalyork/
The Library Bar Instagram: https://www.instagram.com/librarybartoronto/
CLOCKWORK Instagram: https://www.instagram.com/clockworktoronto/
REIGN Instagram: https://www.instagram.com/reigntoronto/
The Library Bar on World's 50 Best Bars: https://www.theworlds50best.com/discovery/Establishments/Canada/Toronto/Library-Bar-at-Fairmont-Royal-York-Hotel.html
Episode 109 with Colin Asare-Appiah
Happy new year, and welcome to 2024! We wanted to kick off season five of the Bar Hacks podcast with an amazing guest.
Host David Klemt had the opportunity to chat with Colin Asare-Appiah, an industry icon he's wanted to talk to for many years. Colin is Bacardí's trade director of multiculture and lifestyle, and the brand's LGBTQIA+ advocate. Not only does he spread the message of diversity, equity, and inclusion, he believes (as does KRG Hospitality and Bar Hacks) that diversity is necessary for our industry to thrive.
In this episode you'll learn about Colin's journey through hospitality, which includes saying he'd never be a bartender to becoming a bartender and creating a bartending school; his thoughts on what makes a successful operator and team; cocktail and spirits trends for 2024; the AJABU cocktail festival coming to South Africa in March of this year, spearheaded by Colin and his partner Mark Talbot Holmes; and more. Cheers!
Notes
Colin's Instagram: https://www.instagram.com/cocktailcolin/
AJABU Instagram: https://www.instagram.com/ajabufestival/
AJABU Website: https://ajabufestival.com/
FreePour App: https://www.freepour.app/
Bar Hacks Instagram: https://www.instagram.com/barhacks
KRG Hospitality Website: https://krghospitality.com/
KRG Hospitality Instagram: https://www.instagram.com/krg.hospitality/
Episode 108 with Finian Sedgwick
Finian Sedgwick, the COO of BAXUS, calls into the Bar Hacks podcast to talk about this exciting new platform. He also shares the details of another platform within the BAXUS family: BoozApp.
BAXUS is a natural progression of Finian's career path in hospitality and luxury spirits and wines. While he started his journey with Jameson, he followed a path that led him to the luxury segments of wine, sparkling wine, and spirits. In particular, Champagne and the house of GH Mumm.
Now, he and the BAXUS team are helping people to find and trade wine and spirits via blockchain technology. They even have a vault that requires fingerprint scans to access, with more vaults coming online over time. Shaking up many traditional auction houses, BAXUS is focused on transparency, technology, security, and community. Importantly, Finian and the team want to make it easier for people to find bottles that matter to them, get their hands on them with confidence, and actually drink them.
Then there's BoozApp. Ever wonder if you're getting a good price on a bottle? Well, the BoozApp team and the engaged community can help you find the answer to that question. Overall, the platform can save users money, helping prevent them from overpaying for a bottle.
Cheers!
Notes
BAXUS website: https://www.baxus.co/
BAXUS Instagram: https://instagram.com/baxus.co/
BAXUS Facebook: https://www.facebook.com/baxus.co/
BAXUS X: https://twitter.com/BAXUSco
BoozApp website: https://www.booz.app/
BoozApp Instagram: https://www.instagram.com/booz_app/
Bar Hacks Instagram: https://www.instagram.com/barhacks
KRG Hospitality website: https://krghospitality.com/
Episode 107 with Anne Becerra
When it comes to curating a beer program, creating a complementary cocktail program, and delivering an incredible beer program, we can't think of anyone better than Anne Becerra. And lucky for us, she stopped by the Bar Hacks podcast!
Anne is the first female Certified Cicerone in New York City and has been working in beer for more than a decade. More importantly, however, she's as passionate as she is educated about beer. Anne's also passionate about hospitality, which comes across in this conversation. Truly, she loves hospitality, the beverage world, and how the two pair to make people feel amazing.
On this episode Anne talks introducing guests to beer; serving beer aficionados, beer neophytes, and the beer wary; how to make guests feel comfortable in a beer-centric concept; what she's excited about in the beer world; tips for operators who want to succeed with a beer-forward venue; and much, much more. Cheers!
Anne's website: https://annelikesbeer.com/
Anne's Instagram: https://www.instagram.com/annelikesbeer/
Treadwell Park website: https://www.treadwellpark.com/
Treadwell Park Instagram: https://www.instagram.com/treadwellpark/
Bar Hacks Instagram: https://www.instagram.com/barhacks
KRG Hospitality website: https://krghospitality.com/
Episode 106 with Matthias Ingelmann
There are those who say that, in comparison to cities in Canada and the United States of America, London has been slow to pursue agave spirits. However, KOL Mezcaleria has been changing that at a rapid pace over the past few years.
Since opening their doors, KOL Restaurant has found its way onto the World's 50 Best Restaurants list, and Kol Mezcaleria can be found on the World's 50 Best Disovery tool. The upscale Mexican restaurant and bar, co-owned by Chef Santiago Lastra, celebrates Mexican culture and traditions hand in hand with British ingredients. They're also currently participating in the 14th annual London Cocktail Week.
KOL bar manager Matthias Ingelmann dropped by the Bar Hacks podcast while he and the team prepared for service. On this episode, Matthias talks agave spirits; introducing guests to artisanal and ancestral agave spirits along with Mexican rum, gin, and whiskey; planning for seasonality and menu changes; maintaining the familiar while offering new menu items; honoring Mexican culture with this fusion concept; what he looks for in team members; and more. Cheers!
Links
Matthias Ingelmann's Instagram: https://www.instagram.com/matthias.ingelmann
Chef Santiago Lastra Instagram: https://www.instagram.com/santiagolas
KOL Mezcaleria website: https://kolrestaurant.com/the-mezcaleria/
KOL Mezcaleria Instagram: https://www.instagram.com/kol.restaurant
Bar Hacks Instagram: https://www.instagram.com/barhacks
KRG Hospitality website: https://krghospitality.com/
Episode 105 with Hannah Sharman-Cox and Siobhan Payne for London Cocktail Week
Just ahead of an incredibly busy but rewarding and exciting trade and consumer gathering of thousands of people, London Cocktail Week co-founders Hannah Sharman-Cox and Siobhan Payne drop by the Bar Hacks podcast.
Unlike most of our guests, Hannah and Siobhan aren't bartenders or bar operators. However, they're every bit as passionate about hospitality and the bar world as the people who have dedicated their professional lives to serving others. On this episode, this dynamic duo discuss the ins and outs of London Cocktail Week, including several innovative initiatives and activations. For example, lucky trade applicants will have the opportunity to spend time with the Connaught Bar team to see how they prepare for service.
Hannah and Siobhan also share the details of what should prove to be an global industry game changer: the Pinnacle Guide. Think the Michelin Guide for bars, though the recognition system will approach awarding venues across the world differently. Oh, and there's also the pair's brand consultancy, because they're not busy enough. Cheers!
Links:
London Cocktail Week: https://londoncocktailweek.com/
London Cocktail Week Instagram: https://www.instagram.com/Londoncocktailweekofficial
The Pinnacle Guide Instagram: https://www.instagram.com/thepinnacleguide/
HANDS London Consultancy: https://hands-london.com/
HANDS Instagram: https://www.instagram.com/HANDS_London
Hannah Instagram: https://www.instagram.com/hsharmancox/
Siobhan Instagram: https://www.instagram.com/londonsiobhan/
Bar Hacks podcast: https://www.instagram.com/barhacks/
Episode 104 with Simone Caporale
Simone Caporale, an internationally renowned bartender and operator, swings by the Bar Hacks podcast to talk spirits, branding, the guest experience, and operations.
Noticing a gap in the industry and seeing a way to lend his expertise to help grow spirits brands, Simone and Luca Missagli founded Cocktail Concierge, a brand-building agency focusing on craft spirits brands. One of the most recent brands Cocktail Concierge has helped introduce to the world is Amaro Santoni.
Of course, Simone is also one of forces behind SIPS Drinkery House, number three on the World's 50 Best Bars list, and the World's Best Bar according to Tales of the Cocktail. Simone shares his thoughts on what he thinks makes SIPS so successful, why he views service as a privilege, three tips operators can implement today to plant the seeds for long-term success, and more!
Amaro Santoni: https://www.amarosantoni.com/
Cocktail Concierge: https://www.cocktail-concierge.co.uk/
SIPS Drinkery House: https://www.instagram.com/sips.barcelona/
Simone Caporale: https://www.instagram.com/simonecaporale_/
Bar Hacks podcast: https://www.instagram.com/barhacks/
Episode 103 with Ryan Chetiyawardana, aka Mr Lyan, Part 2
Ryan Chetiyawardana, also known as Mr. Lyan, returns to the Bar Hacks podcast! Ten years ago, Ryan opened the first bar in what would become the Mr. Lyan empire, White Lyan. This innovative venue set the tone for Ryan and the team's approach to creating bars.
On this episode of the Bar Hacks podcast, Ryan shares details of the ten-year celebrations; what it means to him to have reached the ten-year operator milestone; lessons learned over the course of more than ten years running bars; what people can expect from the re-release of his book Good Things to Drink with Mr Lyan and Friends, now with brand-new content and a new title, Mr Lyan’s Cocktails at Home: Good Things to Drink with Friends; and more! Cheers!
Be sure to visit the links below to keep up to date on the Mr. Lyan celebrations, pick up his new book, and connect with Bar Hacks and KRG Hospitality.
Mr. Lyan website: https://mrlyan.com/
Mr. Lyan Instagram: https://instagram.com/mrlyan/
Seed Library website: https://www.seedlibraryshoreditch.com/
Silver Lyan website: http://silverlyan.com/
Super Lyan website: http://superlyan.com/
Lyaness website: http://lyaness.com/
Mr Lyan’s Cocktails at Home: Good Things to Drink with Friends: https://www.amazon.com/Mr-Lyans-Cocktails-Home-Friends/dp/0711287635/
Bar Hacks Instagram: https://www.instagram.com/barhacks/
KRG Hospitality website: https://krghospitality.com/
Episode 102 with Jordan Bushell
Thank you for being patient during our summer hiatus. We're back with a great conversation with an awesome guest.
Global Hennessy brand ambassador Jordan Bushell returns to the Bar Hacks podcast. While Jordan may know people with more Cognac knowledge, we don't know anyone who knows more about this spirit category. More importantly, he's as generous with his time as he is knowledgeable about Cognac. If you have a question about the spirit of Hennessy you can reach out to him and he'll answer you.
On this episode of Bar Hacks, Jordan talks about special Hennessy releases, initiatives, collaborations, and what sets the maison apart from others in the Cognac region of France. He also talks about how operators can introduce guests to Cognac and Hennessy, including paying attention how they price their menus. Cheers!
Connect with Jordan on Instagram, along with Hennessy and Hennessy US. Learn more about Hennessy and their releases on their website. Connect with the Bar Hacks podcast on Instagram and X, and with host David Klemt on Instagram. Cheers!
Episode 101 with Ryan Chetiyawardana a.k.a. Mr. Lyan
Ryan Chetiyawardana, also known as Mr. Lyan, is one of the bar world's true visionaries. He opened his first bar, White Lyan, in 2013 and the venue immediately achieved its intended purpose. Beyond being an award-winning bar and one of London's best places to grab a drink, White Lyan started a much-needed conversation about sustainability in the industry.
Dandelyan, Lyaness, Super Lyan, Cub, and Silver Lyan would follow shortly after, making an even bigger splash not only in London but also Amsterdam and Washington, DC. All Mr. Lyan venues, while showcasing incredible innovation, accomplish something just as important: each bar is a place people to want to spend their time and money, and where professionals want to work.
During this fantastic conversation, Ryan shares insights into the menu programming processes at each venue; discusses seasonality; provides a look into hiring and engaging each team; the reissue of his book and his foray into the RTD cocktail space; and much more. Cheers!
Learn more about Ryan and each venue by visiting MrLyan.com. Connect with the Bar Hacks podcast on Instagram and X, and with host David Klemt on Instagram. Cheers!
Episode 100 with Tako Chang
We can hardly believe that we've reached 100 main episodes! Thank you so much for listening, supporting, spreading the word, and helping us reach this milestone. We're honored and humbled to be able to celebrate 100 episodes with you. To really mark this occasion, we're thrilled to bring you an amazing guest representing an incredible venue.
Tako Chang is the manager of brand marketing & PR communication for the award-winning Double Chicken Please in New York City. DCP has gone from a wandering pop-up concept touring the US in a VW bus to one of the hottest reservations to score in NYC, and has won several awards. For example, DCP achieved the number one spot on World's 50 Best Bars, North America list. And just days ago, DCP won the Spirited Award for World's Best Cocktail Menu.
During this chat, Tako shares her approach to building the DCP brand, going from zero hospitality industry experience to overseeing the front of house, how the guest experience and marketing relate to one another, ongoing team training, building an incredible team, and more.
Learn more about Double Chicken Please by visiting their website and following them on Instagram and Facebook. Connect with the Bar Hacks podcast on Instagram and Twitter, and with host David Klemt on Instagram. Cheers!
Episode 99 with Michele Mariotti
Bartender Michele Mariotti leads an illustrious career. He has worked behind the bars at some of the best hotels around the world, including the Savoy in London and Mandarin Oriental in Singapore.
As of 2020, Michele has held the title head of bars at the Gleneagles Hotel in Perthshire, Scotland. In this role, he heads the programs at 11 F&B venues on the property, overseeing dozens of bar professionals.
On this episode, Michele and Bar Hacks podcast host David Klemt talk about mentorship, interviewing potential bartenders, menu development, using a flavor map when assigning new cocktail builds to bar team members, finding inspiration, interesting hotel guests, bespoke glassware, investing in platforms and programs that boost staff retention, and more.
Follow Michele on Instagram, and check out his podcast Unjiggered. Learn more about the Gleneagles on their website and Instagram. Connect with the Bar Hacks podcast on Instagram and Twitter, and with host David Klemt on Instagram. Cheers!
Episode 98 with Brooks Quinn
A few months back, Datassential released a report indicating that static photography is no longer the preference for social media consumers. Rather, video content appears to be king for engagement, sharing, and the potential to go viral.
That got us thinking: Who do we know who can help our audience produce video content? The answer: videographer Brooks Quinn!
On this episode of the Bar Hacks podcast, Brooks shares his insight into succeeding with video content, from devices to experimentation. Providing a real-world example all of us can understand, Brooks discusses the videos he shoots with industry icon Bob Peters. And for those of us who would rather outsource this task, he provides insight into finding someone to shoot your video content.
Follow Brooks on Instagram and Vimeo. Connect with the Bar Hacks podcast on Instagram and Twitter, and with host David Klemt on Instagram. Cheers!
Episode 97 with Dragos Axinte
Dragos Axinte, the founder of Novo Fogo Organic Cachaça, returns to the Bar Hacks podcast. Axinte and Novo Fogo have been very busy since episode 60, his first appearance on the pod.
On this episode, Axinte shares the details and stories behind three important Novo Fogo initiatives and partnerships: Tree-keeper, with Seattle Sounders goalkeeper Stefan Frei, the Un-endangered Forest, and the brand's new Chief Alegria Officers (ChAOs), Sophie Hawley-Weld and Tucker Halpern, also known as SOFI TUKKER.
The two also discuss Axinte's approach to partnerships—a philosophy that will serve operators and entrepreneurs very well—as well as distiller's "discovering" amburana wood finishing. And, of course, Axinte shares product news and insights. If you're headed to Tales of the Cocktail this year, you're in for some incredible news. This conversation spans several topics and Axinte always imparts wisdom when he speaks in approachable and helpful ways.
To connect with Novo Fogo, please follow them on Instagram, Facebook, and YouTube. While you're connecting with Novo Fogo on Instagram, be sure to follow Dragos Axinte, Stefan Frei and the Seattle Sounders, and SOFI TUKKER as well. Connect with the Bar Hacks podcast on Instagram and Twitter, and with host David Klemt on Instagram. Cheers!
Episode 96 with Lynnette Marrero
You know about RTDs, but what about RTEs? Lynnette Marrero returns to the Bar Hacks podcast, dialing in from a very cool hybrid restaurant-work concept in Cincinnati to talk about Delola, the recently launched premium ready-to-enjoy cocktail brand.
The House of Delola was founded by Jennifer Lopez with the mission of launching premium, sophisticated RTE cocktails. The core lineup consists of three spritzes crafted in collaboration with bartending, mixology, and hospitality icon Lynnette Marrero. A truly collaborative effort, Lynnette created bold yet refreshing spritzes that resonate with JLo's party personality, Lola.
Delola L'Orange Spritz is unique in the RTD space as it's crafted with amaro. Lynnette's Delola "baby," Bella Berry Spritz, is made with vodka. And Paloma Rosa Spritz uses premium tequila as its base. Not just another celebrity spirits brand, Delola is as hardworking as JLo and Lynnette. Consider the labor issues facing operators and then consider what three RTEs can do to save time while generating revenue and elevating the guest experience.
To learn more about Delola, visit the website and connect on Instagram. To keep up with Lynnette Marrero, visit her website and be sure to give her a follow. She always has something (or several somethings) going on and you don't to miss out. For example, as Lynnette mentions on this episode, there's also her collaboration on a non-alcohol brand, Aplós.
Connect with the Bar Hacks podcast on Instagram and Twitter, and with host David Klemt on Instagram. Cheers!
Episode 95 with Bob Peters
We know it's been a few weeks. Between client projects and trade shows we had to take a little break. But we're back!
And to make our absence up to you, our loyal listeners, we're bringing you a great chat with an awesome guest. Bob Peters returns to the Bar Hacks podcast for episode 95!
Bob has big news to share, and you can hear in his voice how excited he is to share it with everyone. He's taking on the perfect role. In fact, he calls it his dream job during this episode. Cocktails and cuisine are about to get even better in North Carolina and South Carolina...
But it doesn't stop there! Bob also shares his approach to bar training to make sure everyone is engaged; his assessment of the Charlotte dining and drinking scene; a simple step all restaurants and bars can take today to improve operations, team engagement, and the guest experience; a very cool project he's taking on; and more.
Be sure to follow Bob on Instagram. And while you're there, please follow the Goodyear House, Old Town Kitchen & Cocktails, and American Cocktail Club. Trust us—just do it. Connect with the Bar Hacks podcast on Instagram and Twitter, and with host David Klemt on Instagram. Cheers!
Episode 94 with Austen Asadorian and Brian Harper
Austen Asadorian, senior vice president of sales at SevenRooms, and Brian Harper, partner and senior vice president of sales and marketing at Competitive Social Ventures, drop by the Bar Hacks podcast. Hospitality industry heavyweight SevenRooms entered into a partnership with growing hospitality group CSV at the end of 2022.
During this conversation the trio discuss what motivates SevenRooms to pursue partnerships with people, groups, and brands; why the reservation, waitlist, and guest retention platform is valuable for all operations, from single-unit independents to regional, national, and global restaurant and hotel groups; and why the company's marketing tools should appear to operators; and much more.
On the CSV side of this conversation, Brian Harper discusses what attracted the group to SevenRooms; the three brands—Fairway Social, Roaring Social, and Pickle and Social—underneath the CSV umbrella; plans for growth and expansion; and more.
To learn more about SevenRooms, check out the platform's website and connect on Facebook, Twitter, and Instagram. Check out Competitive Social Venues on their website, and connect with them on LinkedIn and Facebook. Connect with the Bar Hacks podcast on Instagram and Twitter, and with host David Klemt on Instagram. Cheers!
Episode 93 with Adrián Michalčík
In September 2022, Adrián Michalčík earned the title of Diageo World Class Global Bartender of the Year. Colloquially, this achievement is known as the Best Bartender in the World. That's a bold and weighty mantle but as you'll learn during this conversation, Adrián is humble and focused on his team and guests.
Adrián is the director of mixology at the award-winning Pier 42 inside the Amerikalinjen hotel in Oslo, Norway. The bar has been recognized by the World's 50 Best and has won Best Bar of Norway twice. In addition to taking home the title of 2022 Diageo World Class Global Bartender of the Year, Adrián has won several bartending competitions throughout the years.
He popped by the Bar Hacks podcast to chat with host David Klemt about his bartender journey. Adrián has worked in several types of bars and each helped him develop the skills that allowed him to elevate his skills behind the bar. Mentors, his endless quest for knowledge, his passion for hosting others, and his focus on empathy have informed his approach to team building, delivering top-level hospitality, and tapping into his creativity to develop Pier 42's cocktail menus.
Adrián shares the three pillars he believes great bars are built upon, what he looks for in bar team members, transforming people from guests to friends, the importance of storytelling, and much more.
To connect with Adrián and learn more, follow him on Instagram and visit his website. To check out Pier 42, click here. Connect with the Bar Hacks podcast on Instagram and Twitter, and with host David @david.ex.machina. Cheers!
Episode 92 with Anand Virmani
We had the honor of sitting down with Anand Virmani, CEO of NAO Spirits and master distiller for Hapusa Gin, the world's first Dry Himalayan Gin. NAO also produces Greater Than, the distillery's first spirit and a traditional London Dry Gin.
Anand shares his path through the beverage alcohol world and running a coffee, wine, and cocktail bar of his own. He also explains how he learned about distillation, who his mentor is, and how he approaches educating bar teams on both Greater Than and Hapusa. These are two incredible spirits that embody a real sense of culture: Greater Than is India's first craft gin, and NAO introduced the world the first-ever Himalayan Dry Gin with Hapusa, a gin designed to be "garnished with time."
To learn more, please check out the NAO Spirits website, and be sure to hit Instagram to follow Greater Than Gin and Hapusa Gin. Connect with the Bar Hacks podcast on Instagram and Twitter, and with host David @david.ex.machina. Cheers!
Episode 91 with Charles Joly
Industry icon, bar educator, entrepreneur, and bartender Charles Joly drops by the Bar Hacks podcast to chat with host David Klemt. The two discuss Charles' start and his journey from the trenches to opening Chicago's Drawing Room, and also his role at the city's legendary Aviary. Charles also talks about Crafthouse Cocktails, the premium ready-to-serve brand, and his barware label Crafthouse by Fortessa. Interestingly, his love of bar history and vintage barware design not only informs his own designs, it manifests in Telltail Vintage, his Instagram shop. Not one to sit still for long, Charles is also involved in craft ice startup Abstract Ice.
The conversation also touches on spirits categories that appear to be dominating or otherwise seeing a big lift; advice for aspiring career bartenders; and advice for operators who want to succeed in today's restaurant and bar world.
Connect with Charles via his website www.CharlesJoly.com and on Instagram. Connect with the Bar Hacks podcast on Instagram and Twitter, and with host David @david.ex.machina. Cheers!
Episode 90 with Mark Sansom
Mark Sansom, content director for the World's 50 Best Bars, drops by the Bar Hacks podcast to share some big news. After years of dialing in the process and waiting out the pandemic, the World's 50 Best Hotels will be revealed at a ceremony in September 2023! If you haven't watched or attended a World's 50 Best Bars ceremony, they truly take great pains to ensure they're the Oscars of bar awards. So, we expect the World's 50 Best Hotel awards ceremony to blow us out of the water.
This list and its accompanying specialty awards completes the hospitality and travel puzzle. Restaurants and bars, after all, are inextricably intertwined with hotels and resorts. Mark shares the details of the World's 50 Best Hotels Academy Chairs, voting panel, and voting process in this episode. As a bonus, you'll also get to hear host David Klemt try and fail to say "inaugural awards" without any issue!
Visit the World's 50 Best Hotels to learn more, and be sure to connect on Instagram, Facebook, Twitter, and YouTube. To listen to Mark Sansom's first Bar Hacks appearance, click here. Connect with the Bar Hacks podcast on Instagram and Twitter, and with host David @david.ex.machina. Cheers!
Episode 89 with Doug Radkey
Doug Radkey, co-founder and president of KRG Hospitality, stops by the Bar Hacks. Not only is Doug the co-founder and president of KRG, he's also the author of the book Bar Hacks and its followup Hacking the New Normal, and the creator of the Bar Hacks podcast.
During his visit, Doug and David talk about their expectations for 2023, what KRG is working on in the new year so far, the importance of technology in hospitality, and dynamic pricing versus dynamic menus. Doug also shares his thoughts on what operators can work on starting today to position themselves for success in 2023 and beyond.
Follow Doug and KRG on Instagram, Twitter, and LinkedIn. Learn more about KRG Hospitality here, and connect with the Bar Hacks podcast on Instagram and Twitter, and with David @david.ex.machina. Cheers!
Episode 88 with Ronnen Goren & John Wilson
Bar Hacks podcast host David Klemt speaks with Ronnen Goren, co-founder and director, and John Wilson, design director, from Studio Ongarato. This international design firm with offices in Melbourne, Hong Kong, Dubai, and Toronto specializes in concept branding, placemaking, and wayfinding. There are several valuable takeaways from this conversation. One standout takeaway comes from Goren, who asks, "What's the souvenir?" of a particular concept. Another comes from Wilson, who says, "Everything is an opportunity to create an impression." Oh, and did you know that Australia is currently embroiled in a gelato war?
As the experiential becomes increasingly crucial to the hospitality industry, operators need to look at their concepts through the lens of creativity and opportunity. In doing that, operators can see where they can impress their guests, leave them with a "souvenir" or two from their experience, and keep them coming back to discover more.
Learn more about Studio Ongarato via their website and Instagram. To check out the bistro Goren and Wilson mention during this episode, click here for the Loulou Bistro Instagram. Connect with the Bar Hacks podcast on Instagram and Twitter, and with David @david.ex.machina. Cheers!
Episode 87 with Marbet Lewis
Attorney Marbet Lewis, a founding partner and team manager of the alcohol industry group of Spiritus Law, calls into the Bar Hacks podcast to speak with co-host David Klemt. Since 2004, Marbet has focused on serving the alcohol and hospitality industries. So, she had a front row seat to the rise and eventual proliferation of the experiential hospitality or "eatertainment" trend.
Marbet and David talk about how she got her start in law, challenges inherent to opening an eatertainment venue, and which sports and activities are proving most popular with guests. For example, Topgolf, Puttshack, and Puttery are performing quite well in Southern Florida. That makes sense when one considers the popularity of golf in general throughout Florida.
When you're through with this episode, listen to episode 78 with Nico Romano and episode 86 with Rob Lewis, both attorneys at Spiritus Law.
To learn more, visit Spiritus Law and connect with the firm on LinkedIn, Twitter, Facebook, and Instagram. Connect with the Bar Hacks podcast on Instagram and Twitter, and with David @david.ex.machina. Cheers!
Episode 86 with Rob Lewis
After everything our industry has been through the past few years and the current struggles operators and hospitality professionals continue to face today, it's wise to look for different business models. One model operators should consider (particularly new, independent, and small chain operators) is the food hall.
Bar Hacks co-host David Klemt sits down with Rob Lewis, founder of Spiritus Law, to discuss the opportunities that food halls can provide. Because Spiritus Law focuses on the hospitality industry, Rob Lewis and his fellow attorneys (and team of paralegals, clerks, and administrators) are well acquainted with the challenges and benefits of each type of restaurant, bar, and entertainment venue. And when we set aside preconceived notions—like food halls being the same as outdated mall food courts or school cafeterias—we can really see how entering the industry in different ways can help drive down costs while leveraging traffic to boost revenue and longevity.
To learn more, visit the Spiritus Law website. Connect with Spiritus on Instagram, Facebook, LinkedIn, and Twitter. And connect with the Bar Hacks podcast on Instagram and Twitter, and with David @david.ex.machina. Cheers!
Episode 85 with Richard Patrick
We sat down with Richard Patrick, the co-founder of Mississippi's oldest legal distillery. There are two facts you may find surprising about Mississippi. One, the state didn't repeal prohibition fully until 1966. And two, Mississippi didn't get their first legal distillery until 2010. That's the year Richard Patrick and Austin Evans opened the doors of Cathead Distillery and introduced people to their first spirit: the flagship Cathead Vodka.
On this episode we dive into Mississippians' reactions to finally having a legal distillery in the state, how Cathead approaches growth and philanthropy, and some of the spirits the distillery produces. One of those spirits is 2022 Old Soul Bourbon Single Barrel, characterized by cherry, vanilla and maple syrup on the nose; vanilla, hazelnut, and leather on the palate; and a finish of dark chocolate and toffee. You'll also learn more about Cathead Vodka, Cathead Honeysuckle Vodka, Bristow Gin, and more.
Be sure to check out the Cathead Distillery website and connect with the brand on Instagram, Facebook, and Twitter. Click here to learn more about the restaurant Richard mentions on this episode, The Manship in Jackson, Mississippi. And connect with the Bar Hacks podcast on Instagram and Twitter, and with David @david.ex.machina. Cheers!
Episode 84 with Roberta Mariani
Bar Hacks host David Klemt sits down with Roberta Mariani, Global Brand Ambassador for MARTINI. The two discuss a range of topics, including Roberta's journey through hospitality, lessons learned working at some of the best hotels in London and opening Bar Tremini in Soho, the guest experience, aperitivo culture, and more. Roberta and David also discuss why now might be the best time to introduce guests to Aperitivo Hour as an alternative to Happy Hour, the Negroni Sbagliato "controversy," MARTINI's Non-Alcoholic range, and the cocktails need to put on their menus to bring aperitivo culture into their restaurants, bars, and hotels.
Make sure to keep up with everything aperitivo and MARTINI by following Roberta on Instagram and connecting with MARTINI. Connect with the Bar Hacks podcast on Instagram and Twitter, and with David @david.ex.machina. Cheers!
Episode 83: National Bourbon Heritage Month Roundup
Ah, the wonders of technology. We had planned a different episode for today now that Bar Hacks podcast co-host David Klemt is back from a trip to Colorado and Oktoberfest at Vail. However, we finally experienced the dreaded unsalvageable recording for the first time since the podcast's inception.
However, all is not lost! After all, it's still September and that means it's still National Bourbon Heritage Month in the US. That got us thinking: We've had the honor of speaking with some of the most dynamic and informative personalities in the bourbon and hospitality worlds. So, we've rounded up some of our favorite entertaining and educational moments from five bourbon-focused Bar Hacks episodes.
In this roundup you'll hear from Megan Breier, Michael Toscano, Anthony "Terry" Bohlinger, Lynn House (the 2022 Best US Brand Ambassador Spirited Award winner!), and Theo Rutherford. Connect with Doug Radkey, KRG Hospitality, Bar Hacks, and host David Klemt on Instagram. Cheers!
Episode 82 with Mark Sansom
Ahead of the big ceremony on October 4, Mark Sansom stops by the Bar Hacks podcast to speak with co-host David Klemt about the World's 50 Best Bars. As the content director for the World's 50 Best Bars, Sansom is uniquely qualified to speak about several aspects of arguably the most influential ranking of bars in the world. Sansom speaks about the impressive voting process, moving the World's 50 Best Bars ceremony to a new host city for the first time ever, the Michter's Art of Hospitality award, the Blend Scholarship, and much more.
Numbers 100 to 51 of the World's 50 Best Bars will be announced on September 27, which people can watch free on Instagram Live. On October 4, the World's 50 Best Bars presents bars 50 to number one. Before these two big announcements, make sure to check out the World's 50 Best Discovery bar and restaurant tool.
To learn more, vist the World's 50 Best Bars website and connect on Instagram, YouTube, Twitter, and Facebook. Also, follow Mark Sansom on Instagram and Twitter. Connect with the Bar Hacks podcast on Instagram and Twitter, and with David @david.ex.machina. Cheers!
Episode 81 with Paul Mathew
Paul Mathew, bartender, bar owner, and founder of Everleaf, sits down with Bar Hacks podcast co-host David Klemt. In this fun and informative episode, Paul shares his journey through bartending and bar ownership, and his entry into the drinks business. Non-alcoholic aperitif brand Everleaf is the culmination of Paul's many years as a conservationist botanist, knowledge of plants, and nearly 30 years in the bar business.
The Everleaf portfolio consists of three unique expressions and a new RTD line. Within the next few weeks, Everleaf will begin distribution throughout the United States, and there are plans for Canada and Australia in the future. To learn more, vist the Everleaf website and follow Everleaf on Instagram and Facebook. Connect with the Bar Hacks podcast on Instagram and Twitter, and with David @david.ex.machina. Cheers!
Episode 80 with Chef Kayla Robison
It's the 100th episode of Bar Hacks! We thrilled to bring you our 80th regular episode, which joins 20 bonus episodes. Obviously, we had to bring you an awesome guest to celebrate this milestone and thank all of you for helping make this possible.
We sit down and have a great chat with Chef Kayla Robison, the executive chef at Arnold's Bar and Grill in Cincinnati, Ohio. Arnold's is the city's longest-running restaurant with over 160 years of operation under its belt. In addition, Chef Kayla is a Chopped champion and Guy's Grocery Games champ.
Chef Kayla shares her journey through the culinary world, talks about culinary school, shares tips for nurturing a positive work culture, mentoring members of the back-of-house team, reveals the secrets to making the perfect burger, identifies the culinary trends she's excited about and which ones she wishes would disappear, and so much more. You absolutely do not want to miss this episode!
Connect with Chef Kayla Robison on Instagram via her amazing handle @commandernbeef and check out the Arnold's Bar and Grill website. Connect with the Bar Hacks podcast on Instagram and Twitter, and with David @david.ex.machina. Cheers!
Episode 79 with Chris Parker
Bar Hacks co-host David Klemt chats with Chris Parker about Barfly by Mercer, an independent bar tool manufacturer passionate about providing bar professionals with high quality, long-lasting products priced fairly. Parker is the national sales manager at Barfly which means he travels, visits trade shows and bars, and gets feedback directly from bartenders. Like chefs, bartenders, as we know, aren't shy about sharing their true opinions on how a tool feels and performs.
On this episode, Chis goes over the impressive Barfly portfolio in depth; reveals the brand's best-selling tools and finishes; shares his thoughts on what tools operators need per bar station as well as what to budget; what sets Barfly apart from other manufacturers; and more.
To learn more and connect with Barfly by Mercer, check them out on their website, Instagram, Twitter, Facebook, and YouTube. Connect with the Bar Hacks podcast on Instagram and Twitter, and with David @david.ex.machina. Cheers!
Episode 78 with Nico Romano
Bar Hacks co-host David Klemt sits down with Nico Romano, a partner at Spiritus Law, to discuss inflation and recession, negotiating with landlords, contract clauses, and more. Nico the firm’s real estate practice, focusing on the laws governing business and transactional matters, including real estate, financial services, infrastructure and development, hospitality, and public/private partnerships. He also handles alcohol beverage matters.
Importantly, Nico has also worked in the hospitality space, invested in this business, and been a landlord in the past. In fact, one of the leases he negotiated was for a restaurant owned by his family. In other words, Nico is one of us and Spiritus is the firm to go for if an owner or operator has legal questions or needs an attorney.
Connect with Nico on LinkedIn and learn more by visiting Spiritus Law. To connect with Spiritus, follow the firm on Instagram, Twitter, and Facebook. Connect with the Bar Hacks podcast on Instagram and Twitter, and with David @david.ex.machina. Cheers!
Episode 77 with Guy Lawrence
Bar Hacks co-host David Klemt sits down with Guy Lawrence, CEO of Brockmans Gin. Guy brings over three decades of drinks industry experience to the table, so he was the obvious choice when Brockmans co-founder Neil Everitt was ready to step back from being CEO. This year, Lawrence and the small but dedicated and talented team he leads achieved one million bottles sold worldwide over the span of twelve months. That feat is all the more stunning given the past two-plus years, the fact that Brockmans consists of just ten people, and the brand is truly independent.
During this conversation, Guy and David discuss what sets Brockmans apart from other gins, the important role operators and bartenders play in Brockmans growth, the best ways to enjoy this super-premium gin, analyzing need states, and more.
To learn more, visit Brockmans.com. To connect with Brockmans, follow the brand on Instagram, Twitter, Facebook, and YouTube. Connect with the Bar Hacks podcast on Instagram and Twitter, and with David @david.ex.machina. Cheers!
Episode 76 with Jim Taylor
Jim Taylor, the founder and CEO of BenchmarkSixty, speaks with Bar Hacks co-host David Klemt to talk about the employee experience. As we're all well aware, the hospitality industry is facing a severe labor shortage. Moreover, we're also in the midst of the Great Resignation, inflation, the threat of a recession... In other words, how people view work is changing. Operators must change their leadership styles to fit with the times or perish.
Taylor addresses the need for operators to review their team's workload, innovative ways to improve the employee experience, and more! Click here to learn more about BenchmarkSixty, and click here to connect with BenchmarkSixty on Instagram. To connect with the Bar Hacks podcast, visit @barhacks, and connect with David at @david.ex.machina. Cheers!
Episode 75 with Andres Faustinelli
Bar Hacks host David Klemt sits down with Master Blender Andres Faustinelli to learn about new, bold, and innovative Canadian craft whisky brand BEARFACE. Faustinelli shares his journey into distillation and blending, delving into what drew him to Canadian whisky production. Along the way, the BEARFACE master blender shares the details of Triple Oak, One Eleven, and Wilderness Series 01 expressions.
Throughout this conversation you'll learn why the BEARFACE Whisky approach is about experimentation and innovation, terroir and bold flavor profiles, removing snobbery from the whisky world, and crafting whisky with transparency as a core value. Faustinelli also blends with bartenders and cuisine in mind, to great effect. This is a newer and exciting brand you and your guests definitely need to try!
Visit BEARFACE to learn more, and make sure to connect with the brand on Instagram, Facebook, and Twitter. To connect with the Bar Hacks podcast, visit @barhacks, and connect with David at @david.ex.machina. Cheers!
Episode 74 with David Vitale, Part 2
David Vitale, founder of Starward Whisky, returns from Australia and returns to the Bar Hacks podcast! The Australian whisky producer took home an incredible amount of medals from the 2022 San Francisco World Spirits Competition. David tells host David Klemt what it was like to see the final award tally, how the Starward team reacted, and dove into the mission and vision of Starward Whisky.
The two also discuss the award-winning expressions that are either already available in the US or on their way to American shores. David shares the details of the Fortis, Octave Barrels, Unexpeated, and Dolce expressions. And for the single-barrel lovers out there, David also dives into the magic behind single barrel bottlings Nos. 684, 3278, and 4539. It's exciting to learn about the expressions joining Two-Fold, Nova, Solera, and Ginger Beer Cask #6.
Learn more about Starward Whisky on their website, and be sure to sign up for the newsletter. Follow Starward on Instagram, Twitter, and Facebook. To connect with the Bar Hacks podcast, visit @barhacks, and connect with David at @david.ex.machina. Cheers!
Episode 73 with The Tipple Tourist
Susie O. is back! She has a new brand, The Tipple Tourist, and Susie also pops by for an open discussion about an array of topics. Host David Klemt and Susie O. discuss what she's seeing in bars, restaurants and hotels during her recent travels. The two also talk about the importance of reservations for guests and operators, along with operators owning their business profiles on platforms such as Yelp and Google. Other topics in this far-reaching conversation include an interesting trend Susie O. has noticed among bars in Dallas, Texas; seating and other elements that influence restaurant and bar psychology; things for operators to consider during their soft openings, and more!
Make sure to follow Susie O.'s new Instagram page, The Tipple Tourist, and check out her website, too. To connect with the Bar Hacks podcast, visit @barhacks, and connect with David at @david.ex.machina. Cheers!
Episode 72 with Kellie Thorn & Lola Thomas
Kellie Thorn, beverage consultant and spirits educator, and Lola Thomas, Tales of the Cocktail Foundation program director, hop onto the Bar Hacks podcast to discuss a newly announced Tales committee. The TOTCF Grants Committee has undergone significant changes, evolving in its vision, mission, and scope. Thorn, co-chair of the new committee, and Thomas share the new name and crucial details.
Additionally, the duo provide some awesome details about the Tales of the Cocktail 2022, the 20th anniversary of this global spirits and hospitality industry event that takes place in New Orleans. Set a reminder to check the Tales of the Cocktail website on Monday, May 9, the day the schedule will be released and tickets will go on sale. You'll also want to seriously consider coming into NOLA on Sunday, July 24 for this year's event for Day of Service and Pig & Punch.
Learn more about the new TOTCF committee here, and be sure to visit the Tales website to stay up to date. Head to Instagram to connect with Kellie Thorn and Lola Thomas, Bar Hacks, and host David Klemt. Cheers!
Episode 71 with Donal O'Gallachoir
Glendalough Distillery co-founder, national brand ambassador, and bottlewasher Donal O'Gallachoir stops by the Bar Hacks podcast to explain what makes the distillery's whiskey and gin "remarkably different." Irish whiskey's history and heritage spans centuries and was once a global export enjoyed by royalty. Donal shares a few of the circumstances that led to roughly 2,000 registered distilleries (and nearly as many illicit producers) disappearing.
When Glendalough was founded in 2011, it became the fourth of fifth registered distillery in Ireland. Ever since they opened their doors, Glendalough has been on a mission to honor Irish distilling heritage and return Irish whiskey and gin to the top of their respective spirits categories.
Donal also shares the details of Glendalough's newest release, available just in time for St. Patrick's Day: batch number one of 7 Years Mizunara Finish. To learn more, visit the Glendalough Distillery website, and follow on Instagram and Facebook. Connect with Donal on LinkedIn and Instagram, and with Bar Hacks and host David Klemt on Instagram. Sláinte!
Episode 70: Bar Hacks Bonus Roundup: Leadership & Operations
Doug Radkey, founder of KRG Hospitality, is speaking at the International Restaurant & Foodservice Show of New York. To celebrate the return of in-person industry trade shows, we've gathered five Bar Hacks bonus episodes in which Doug discusses operations, branding, leadership qualities, and more.
For even more inspiration, insights and advice, pick up Doug's books Bar Hacks and Hacking the New Normal. And make sure to head over to KRG Hospitality to sign up for our newsletter for four articles, one podcast episode, and two book recommendations delivered straight to your inbox.
Connect with Doug Radkey, KRG Hospitality, Bar Hacks, and host David Klemt on Instagram. Cheers!
Episode 69: Revisiting Episode 27 with Armon Noori
We're nearing Tax Day, which takes place Monday, April 18 this year. In light of that and the unique tax preparation needs of hospitality professionals, we're revisiting episode 27 of the Bar Hacks podcast:
Host David Klemt speaks with Armon Noori, an incredible Las Vegas bartender who also has a finance degree and an entrepreneurial spirit. Armon opened a tax preparation and financial services company called Industry Financial Services this with the mission of helping his fellow industry peers.
Go to www.IFSLV.com today and start your tax return. Connect with Industry Financial Solutions on Instagram and Facebook. To connect with with the Bar Hacks podcast, visit @barhacks, and connect with David at @david.ex.machina. Cheers!
Episode 68 with Jordan Bem and Hanna Bem
David Klemt sits down with Jordan and Hanna Bem, the sibling co-founders of Moliving. This unique brand is seeking to democratize the ultra-luxury hotel space through technology, mobility, and a truly unique approach. And in doing so, Moliving is also changing the hospitality real estate space. In this episode you'll hear from the founders as they explain the inspiration that ultimately led to the creation of Moliving, what the brand brings to the table in partnerships, the impact of their sustainable construction and transportation practices, how they deliver an ultra-luxury hotel and resort experience, and much more.
To learn more, visit the Moliving website and connect with the brand on Instagram, Facebook, and LinkedIn. Connect with Bar Hacks and host David Klemt on Instagram. Cheers!
Episode 67 with David Allison, Pt. 2
David Allison, founder of The Valuegraphics Project, returns to the podcast to discuss how restaurant operators can target their guests' values to become a more magnetic brand. We're all—every one of us around the world—driven by our values. Operators who identify and speak to their target audience's values significantly increase guest loyalty. In turn, they increase traffic and revenue, positioning themselves and their brands for long-term success. Understanding values also helps us to understand that we all have a lot more in common than we may think. While David isn't suggesting that we reject demographics and psychographics, he does believe we need to eschew demographic stereotypes. Instead, we need to become more engaging and magnetic through a combination of values, demographics, and psychographics, with values at the apex.
Engage with David Allison on LinkedIn, and learn more about The Valuegraphics Project here. Connect with Bar Hacks and host David Klemt on Instagram. Cheers!
Episode 66 w/ Camila Soriano & Chris Wirth
Dynamic entrepreneurial duo Camila Soriano and Chris Wirth, founders of Volley Tequila Seltzer, drop by the Bar Hacks podcast to share the brand's story and innovations. As you'll hear in this informative episode, Volley isn't just any tequila seltzer—this brand crafts the world's first clean tequila seltzer. Volley is made with 100-percent blue agave tequila, sparkling water, and organic juice—that's it. And along with giving back to the planet, Soriano and Wirth are attempting to change the beverage alcohol industry through more transparent labeling. In this episode you'll find that being more transparent on a label is more challenging than you'd think. Soriano and Wirth give insights into the Volley brand, natural and artificial flavors, nutrition information and labels, new packaging, and more.
Follow Volley on Instagram and learn more at DrinkVolley.com. Connect with Bar Hacks and host David Klemt on Instagram. Cheers!