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The ABIC Podcast

The ABIC Podcast

By Aesthetic and Beauty Industry Council

Creating unity, community, conversation and strength, we are your representative association for beauty and aesthetics
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EP37: Overcoming sales objections with Katie Lowndes of Elemis

The ABIC PodcastFeb 12, 2019

00:00
47:05
287: The Evolution of Medi Spas with Dr Ingrid Tall from Cosmetic Image Clinics and Aquarius Health and Medispa

287: The Evolution of Medi Spas with Dr Ingrid Tall from Cosmetic Image Clinics and Aquarius Health and Medispa

Today’s guest is Dr Ingrid Tall from Cosmetic Image Clinics and Aquarius Health and Medispa


With 25 years of experience as a General Practitioner and cosmetic doctor, Dr Ingrid Tall has made a significant mark in the medical and cosmetic fields. Her journey was inspired by the rejuvenating power of day spas experienced during family vacations in Europe. 

In 2011, she brought this vision to Brisbane, founding the Aquarius Health and Medispa and Cosmetic Image Clinics in the city's CBD. From a modest beginning, the facility has evolved into one of Brisbane's largest, award-winning and most comprehensive luxury Medispas.

Offering an array of services and facilities including cosmetic medicine, indoor heated pool, finish dry saunas, IV nutrient treatments, hot and cold magnesium pools, steam rooms, gym facilities, and much more. 

Her career in cosmetic medicine was ignited in 1993 while working as a medical reporter for Channel 10 News, where she covered emerging treatments like laser resurfacing. 

This passion has seen her continually update her skills and knowledge, keeping abreast of the latest industry developments. Beyond her clinical work, Dr Tall has been a key figure in the medical community, notably serving as the President of the Queensland Australian Medical Association. 

Here to discuss her journey as a business owner and founder of an international award-winning Medispa and a pioneer in the field of penis filler technology from Cosmetic Image Clinics and. Aquarius Health and Medispa, today we welcome, ABIC CLINIC member Dr Ingrid Tall.


Beaute by ABIC Podcast is an independent podcast that operates with the support of our listeners (that’s you!) So if you would like to support the show, we would very much appreciate that. Hit ‘subscribe’ on Apple Podcasts or ‘follow’ on Spotify, and leave a review if you’re feeling especially generous and please follow us @aestheticbeautycouncil

Mar 26, 202436:18
286: Exosomes Explained with Dr Gordon Ku for Austramedex

286: Exosomes Explained with Dr Gordon Ku for Austramedex

Today’s guest is Dr Gordon Ku for Austramedex

With over 26 years of experience in various areas of medicine and surgery, with a special focus on cosmetic medicine and liposuction surgery,  Dr. Gordon Ku stands at the forefront of Australia's premier clinical educators in facial anatomy, cosmetic injectables, regenerative medicine and thread lifting. 

With a distinguished background as a Fellow and clinical trainer at the Australasian College of Cosmetic Surgery & Medicine (ACCSM) and a Fellow and examiner at the Cosmetic Physicians College of Australasia (CPCA), Dr. Ku has also earned recognition as a faculty trainer at the American Academy of Aesthetic Medicine (AAAM) and iClass Anatomy (Dubai), alongside his role as a faculty trainer in the Asia-Pacific region for iClass Anatomy.

A dedicated professional with a deep-seated passion for facial anatomy, Dr. Ku is committed to achieving results that embody natural beauty. His expertise, coupled with a wealth of experience, makes him a sought-after speaker and authority in the realm of cosmetic procedures. As a prominent figure in the industry, Dr. Gordon Ku is not only shaping the future of facial aesthetics but also inspiring and educating the next generation of practitioners.

Join us as we delve into the world of Exosomes and their benefits for Austramedex, today we welcome Dr Gordon Ku.


Beaute by ABIC Podcast is an independent podcast that operates with the support of our listeners (that’s you!) So if you would like to support the show, we would very much appreciate that. Hit ‘subscribe’ on Apple Podcasts or ‘follow’ on Spotify, and leave a review if you’re feeling especially generous and please follow us @aestheticbeautycouncil




Feb 15, 202431:09
285: Take the fear out of investing in energy-based device treatments with Carly Knowles for Candela Medical

285: Take the fear out of investing in energy-based device treatments with Carly Knowles for Candela Medical

Today’s guest is Carly Knowles for Candela Medical 

Carly is an entrepreneur and multi-business owner who believes that ongoing education and lifelong learning are the keys to success. With a wealth of knowledge and deep passion for the hair & beauty industry, her main focus is on all things business.  Having directed 2 successful skin clinics, one with a 7 figure turnover and launching her own skincare line, Carly has been highly acclaimed by her industry peers. 

She is a powerhouse clinic owner, mum of two children, a skincare mogul, and a Certified Business Coach. Her equally impressive client list includes celebrities and influencers who have entrusted their skin and beauty concerns to Carly. 

Throughout her career, she has trained with a copious amount of skincare and device companies, coaches and business experts to refine her sales improvement strategies, identifying what the barriers to growth are and developing action plans to immediately resolve sales problems. 

Her expertise also extends from business owner to coach & mentor and she prides herself on inspiring others through her spirited approach and growth mindset, sharing & coaching her skills and unpacking how she sets the focus, value and offerings to her clients to drive revenue and improve business performance.

Here to tell us all we need to know when investing in energy-based device treatments, for Candela Medical, today we welcome Carly Knowles.

This episode is brought to you by Candela Medical

Beaute by ABIC Podcast is an independent podcast that operates with the support of our listeners (that’s you!) So if you would like to support the show, we would very much appreciate that. Hit ‘subscribe’ on Apple Podcasts or ‘follow’ on Spotify, and leave a review if you’re feeling especially generous and please follow us @aestheticbeautycouncil



Feb 11, 202447:54
284: Targeting the key components of facial ageing: skin laxity, skin rejuvenation and skin texture all in one treatment with Sarah Hudson for Lumenis

284: Targeting the key components of facial ageing: skin laxity, skin rejuvenation and skin texture all in one treatment with Sarah Hudson for Lumenis

Today’s guest is Sarah Hudson for Lumenis

Sarah is an Aesthetic Practitioner who, for over twenty-five years, has provided aesthetic skin services to valued clients and been a leader in aesthetic skin therapy. Frequently invited to share her knowledge at industry events, work groups, seminars and panels, Sarah is renowned for her expertise in the field of RF Skin Needling, IPL, Medical Grade Laser, and LED Light Therapies, and has been featured across industry and consumer media from print to television.

Sarah is also a key opinion leader (KOL) for Lumenis and triLift, the world’s first dynamic muscle stimulation technology treating all layers of the face to deliver a facelift like effect without surgery.

Sarah’s reputation for excellence stems from her best practice procedures. Attributed to continued investment in high-level training and qualifications, Sarah ensures she maintains a 

broad and in-depth knowledge of skin physiology and conditions. She is also trusted by well- known Dermatology and Plastic Surgery clinics to complement and advise on best practices in skin health, and as an industry educator, Sarah is spokesman for the latest advances in aesthetic skin care.

Sarah’s success is largely attributed to working closely with clients. Through active listening and learning about the behavior of unique skin types and conditions, Sarah has developed a specialised culture within her clinic which has afforded her a cult status. Proving her professional skills as both aesthetic practitioner and clinical educator, skin rejuvenation and transformation are the hallmarks of Sarah Hudson.

Here to discuss how to effectively target and treat the key components of facial ageing, for Lumenis, today we welcome Sarah Hudson, who will be joined by Jess Sluga from Lumenis.

Jessica Slug is the National Clinical Educator for Lumenis ANZ.


Beaute by ABIC Podcast is an independent podcast that operates with the support of our listeners (that’s you!) So if you would like to support the show, we would very much appreciate that. Hit ‘subscribe’ on Apple Podcasts or ‘follow’ on Spotify, and leave a review if you’re feeling especially generous and please follow us @aestheticbeautycouncil

Feb 07, 202401:01:42
283: Advancements in treating hyperpigmentation for all Fitzpatricks with Sarah Hughes from DERMALOGICA PRO

283: Advancements in treating hyperpigmentation for all Fitzpatricks with Sarah Hughes from DERMALOGICA PRO

Today’s guest is  Sarah Hughes from Dermalogica PRO

Sarah Hughes is the Learning and Development Manager for The International Dermal Institute and Dermalogica PRO. Sarah has been a therapist for over 25 years with her area of expertise lying in skin science and skin health, this being the catalyst that led her to gain her bachelor’s degree in applied health science - Clinical aesthetics, qualifying as a Dermal Clinician.

Sarah’s passion for skin therapy is infectious, her knowledge of clinical skin analysis and aesthetic services is second to none. If you are like Sarah and are always inquisitive to learn then join her for an engaging, informative and high-energy session.

Here to discuss advancements in treating hyperpigmentation for all Fitzpatricks, from Dermalogica PRO today we welcome Sarah Hughes.

Beaute by ABIC Podcast is an independent podcast that operates with the support of our listeners (that’s you!) So if you would like to support the show, we would very much appreciate that. Hit ‘subscribe’ on Apple Podcasts or ‘follow’ on Spotify, and leave a review if you’re feeling especially generous and please follow us @aestheticbeautycouncil


Feb 04, 202438:49
282: The impact of new TGA regulations on patients and practitioners with Deb Farnworth-Wood from ISSADA

282: The impact of new TGA regulations on patients and practitioners with Deb Farnworth-Wood from ISSADA

Today’s guest is Deb Farnworth-Wood from ISSADA.

Deb founded/bought and grew 10 successful businesses before buying Issada Cosmetics in 2020. Since then she has launched Issada Clinical Formula which had already been in development for two years at that stage. Moved the business into its own manufacturing facility, and reshaped the business for growth. 

Deb’s previous businesses span Health, Wellness, Education, Retail, Manufacturing and construction. 

She was the Founder of the Australian Skin Clinics Franchise growing it from 1-60 clinics in just 5 years before selling in 2019. During that time, she scooped numerous awards including 3 BRW Fast List positions, Gold Coast Women in Business Winner and she was a finalist in the EY-sponsored Entrepreneur of the Year.

Deb loves change and a challenge! 

She analyses business models for fun. She is a decisive leader, who is able to set clear goals and articulate her vision. She is successful at mentoring teams, growing businesses, and managing successful enterprises. 

She is described as a change master, with extensive experience in strategic 

organisational development, project management and consultancy. She empowers her teams to deliver the organisational goals and in doing so, to be the best they can be.

Deb created a massive impact in the world of Aesthetic Beauty, taking what were select services only available to the rich and famous and making them accessible to all. To do this she had to challenge the norm, in every aspect of the process from where and how services were delivered though to how therapists were trained. She loves to do things that people say can't be done!

Here to discuss the impact of the new TGA regulations on patients and practitioners regarding the use of terms "dermal fillers" and "anti-wrinkle injections, from ISSADA, today we welcome Deb Farnworth-Wood.
Beaute by ABIC Podcast is an independent podcast that operates with the support of our listeners (that’s you!) So if you would like to support the show, we would very much appreciate that. Hit ‘subscribe’ on
Apple Podcasts or ‘follow’ on Spotify, and leave a review if you’re feeling especially generous and please follow us @aestheticbeautycouncil

Jan 29, 202438:20
 281: Discover the key to a healthy skin barrier with Terri Vinson Jones from Synergie Skin

281: Discover the key to a healthy skin barrier with Terri Vinson Jones from Synergie Skin

Today’s guest is Terri Vinson Jones from Synergie Skin.

Terri is an internationally renowned skin scientist, cosmetic chemist, author, and founder of Australian skincare brand, Synergie Skin.   With over 20 years of experience in formulating, Terri is a leading skin expert, acclaimed skincare educator, and the published author of Skinformation: A Clean Science Guide to Beautiful Skin.

Terri holds a Bachelor of Science in Immunology & Microbiology, a post-graduate Diploma of Formulating Chemistry, a Diploma of Education in Biology & Senior Science, and is a member of the Australian Society of Cosmetic Chemists. 

Here to discuss the essentials for a healthy skin barrier, from Synergie Skin, today we welcome Terri Vinson Jones.





Beaute by ABIC Podcast is an independent podcast that operates with the support of our listeners (that’s you!) So if you would like to support the show, we would very much appreciate that. Hit ‘subscribe’ on ⁠Apple Podcasts⁠ or ‘follow’ on ⁠Spotify⁠, and leave a review if you’re feeling especially generous and please follow us ⁠@aestheticbeautycouncil

Jan 14, 202438:34
278: An intimate chat with Industry Leader and Champion of Diversity and Inclusivity, Agnes Dube from Zebra Aesthetics

278: An intimate chat with Industry Leader and Champion of Diversity and Inclusivity, Agnes Dube from Zebra Aesthetics

This episode contains depictions of domestic violence. Listener discretion is advised.


Today’s guest is Agnes Dube from Zebra Aesthetics

Agnes Dube is a visionary entrepreneur and the driving force behind Zebra Aesthetics. As a woman of color, she has dedicated her career to promoting inclusivity within the Aesthetic industry in Australia. With a passion for empowerment, Agnes is on a mission to ensure that people of color receive the recognition they deserve in this field. Her tireless commitment to diversity and her innovative approach to aesthetics have made her a trailblazer in the industry. 

Join us for an intimate chat with an industry leader reshaping the future of aesthetics in Australia from Zebra Aesthetics, today we welcome Agnes Dube.

This episode was brought to you by The Aesthetic and Beauty Industry Council.


If you are experiencing or at risk of family and domestic violence and/or sexual assault, support services are available at 1800RESPECT (1800 737 732).


Beaute by ABIC Podcast is an independent podcast that operates with the support of our listeners (that’s you!) So if you would like to support the show, we would very much appreciate that. Hit ‘subscribe’ on ⁠Apple Podcasts⁠ or ‘follow’ on ⁠Spotify⁠, and leave a review if you’re feeling especially generous and please follow us ⁠@aestheticbeautycouncil

Dec 22, 202354:24
280: How the latest guidelines for cosmetic treatments are affecting our industry with Dr David Kosenko from the Cosmetic Physicians College of Australia

280: How the latest guidelines for cosmetic treatments are affecting our industry with Dr David Kosenko from the Cosmetic Physicians College of Australia

Today’s guest is David Kosenko from the Cosmetic Physicians College of Australia.

David graduated from Monash University in 1987 and became a Fellow of the Royal Australian College of General Practitioners in 1994. He has always had an interest in GP ‘dermatology’ and skin cancer medicine and in 2007 he branched into cosmetic medicine, subsequently attaining Fellowship with the CPCA. 

David serves as President of the CPCA and speaks regularly at conferences, workshops, and webinars. He has a keen interest in teaching and supervises GP registrars, mentors cosmetic medicine registrars, and teaches nursing and medical students in his clinics. 

He is passionate about the concept of ‘life long learning’ and recognises that there is a lot to be gleaned by interacting with those from outside one’s craft group.

This episode was brought to you by The Aesthetic and Beauty Industry Council.

Beaute by ABIC Podcast is an independent podcast that operates with the support of our listeners (that’s you!) So if you would like to support the show, we would very much appreciate that. Hit ‘subscribe’ on ⁠Apple Podcasts⁠ or ‘follow’ on ⁠Spotify⁠, and leave a review if you’re feeling especially generous and please follow us ⁠@aestheticbeautycouncil

Dec 22, 202341:28
279: The Hidden Dangers of Under Insurance with Chris Kourtis from Beauty & Aesthetic Insurance Brokers

279: The Hidden Dangers of Under Insurance with Chris Kourtis from Beauty & Aesthetic Insurance Brokers

Today’s guest is Chris Kourtis from Beauty & Aesthetic Insurance Brokers.

Chris is the Senior Account Manager for Beauty and Aesthetic Insurance Brokers and has been looking after clients business insurance needs for almost 20 years.

He is a wealth of knowledge and experience regarding all things insurance, with an in-depth understanding of the Beauty & Aesthetic Industry.

Chris has achieved  many accolades  over his 20 year career, including a Diploma in Accounting and holds a Business Degree majoring in both Finance and Human Resources and is a registered member within the insurance industry.

Here to discuss the hidden dangers of under-insurance, from Beauty and Aesthetic Insurance Brokers, today we welcome, Chris Kourtis.


This episode is brought to you by Beauty and Aesthetic Insurance Brokers.


Beaute by ABIC Podcast is an independent podcast that operates with the support of our listeners (that’s you!) So if you would like to support the show, we would very much appreciate that. Hit ‘subscribe’ on Apple Podcasts or ‘follow’ on Spotify, and leave a review if you’re feeling especially generous and please follow us @aestheticbeautycouncil





Dec 10, 202334:26
277: Radiate Success: How To Elevate Your Game in the Business of Professional Skincare with Emma Hindmarsh from Murad Australia

277: Radiate Success: How To Elevate Your Game in the Business of Professional Skincare with Emma Hindmarsh from Murad Australia

Today’s guest is Emma Hindmarsh from Murad Australia.

Since arriving on Sydney’s Northern Beaches 14 years ago, Emma has worked with all major Australian retailers; department stores, pharmacies, e-tailers, grocery businesses and pure-play cosmetics enterprises. She’s nurtured businesses, propelled innovation and launched brands across the globe and across sales channels.

Her latest role as General Manager for Murad Skincare Australia has seen Emma wearing all of the hats! Initially running every channel and customer touchpoint for Murad Australia, she has since appointed a team of skilled professionals to take over implementation, leaving her free to build strategy, identify partnerships and accelerate a profitable business, achieving the elusive break-even 3 years in advance of plan.

Emma is passionate about sharing her insights with salon partners, to identify actionable steps to building a memorable brand and financially viable business model through branding, wording and the consistency of your message. 

Looking to elevate your game in the business of Professional Skincare from Murad Australia, today we welcome Emma Hindmarsh.


Beaute by ABIC Podcast is an independent podcast that operates with the support of our listeners (that’s you!) So if you would like to support the show, we would very much appreciate that. Hit ‘subscribe’ on Apple Podcasts or ‘follow’ on Spotify, and leave a review if you’re feeling especially generous and please follow us @aestheticbeautycouncil

Nov 26, 202347:18
 276: Hyperpigmentation and success in the clinical space with Sarah Hughes from Dermalogica PRO

276: Hyperpigmentation and success in the clinical space with Sarah Hughes from Dermalogica PRO

Today’s guest is Sarah Hughes from Dermalogica PRO

Sarah Hughes is the Mediclinic Training Manager for The International Dermal Institute. Sarah has been a therapist for over 25 years with her area of expertise lying in skin science and skin health, this being the catalyst that led her to gain her associate degree as a Dermal Therapist.

Sarah Hughes, Mediclinic Training Manager for The International Dermal Institute has worked as a therapist for over 25 years, Sarah's expertise lies in skin health and science, which led to her obtaining her associate's degree as a dermal therapist.

Sarah’s passion for skin therapy is infectious and her knowledge of clinical skin analysis is second to none.

Here to discuss treating hyperpigmentation from Dermalogica PRO, today we welcome Sarah Hughes. 


Beaute by ABIC Podcast is an independent podcast that operates with the support of our listeners (that’s you!) So if you would like to support the show, we would very much appreciate that. Hit ‘subscribe’ on ⁠Apple Podcasts⁠ or ‘follow’ on ⁠Spotify⁠, and leave a review if you’re feeling especially generous and please follow us ⁠@aestheticbeautycouncil

Nov 19, 202335:21
275: Overcoming adversity and the importance of perseverance with Felecia Tappenden from CanGro

275: Overcoming adversity and the importance of perseverance with Felecia Tappenden from CanGro

Today's guest is Felecia Tappenden the Founder and Owner of CANGRO, an Australian beauty enterprise created by her own personal need for a safe, effective and affordable solution to achieving longer and thicker natural lashes.

Felicia launched her first product, Long Lashes Eyelash Enhancer, in 2017 after 12 months of rigorous research, human trials and comprehensive testing, making them the first Australian Made lash serum to hit the market.  

It was extremely important to Felica that the product was safe, effective and able to be used on even the most sensitive eyes, which is why CANGRO’s Australian Made formula and is vastly different to other lash serums on the market. 

Felicia story is one of overcoming overwhelming odds and challenges to sustain and grow her ethical Australian Business. Her mantra “real beauty is the confidence to be yourself” has driven her expand beyond CANGROs initial triumph with their lash serum and into a more diverse range of beauty products addressing everyday beauty and skin needs. 

Her product line now includes eyebrow and hair growth serums, collagen powders, skincare solutions, as well as a selection of tubular and lash growth mascaras, with CANGRO recently introducing a laminating eyebrow gel to its impressive array of offerings.

Today, to talk about what her tremendous challenges have taught her about overcoming adversity, fostering resilience, and the importance of perseverance in every aspect of life and business, we welcome Felica Tappenden from CANGRO.


Beaute by ABIC Podcast is an independent podcast that operates with the support of our listeners (that’s you!) So if you would like to support the show, we would very much appreciate that. Hit ‘subscribe’ on Apple Podcasts or ‘follow’ on Spotify, and leave a review if you’re feeling especially generous and please follow us @aestheticbeautycouncil



Nov 12, 202322:59
274: Tips on running a successful business during times of economic pressures and rising business costs with Kelly Inglis for Smartpay

274: Tips on running a successful business during times of economic pressures and rising business costs with Kelly Inglis for Smartpay

Today’s guest is Kelly Inglis for Smartpay.

Kelly is an Award-Winning Beauty Therapist & Cosmetic Tattooist with over 19 years experience in the industry.

Kelly completed her Diploma of Beauty Therapy at The Centre of Excellence before founding the Award-Winning Pure Skin Clinic in 2007. Since then she has been providing Geelong and surrounds with the highest level of care.  Rebranding to The Skin Hub and upgrading to a brand-new 300 square metre space in 2019 renewed her commitment in providing The Skin Hub's clientele with unparalleled service and choices, while ensuring she offers the most advanced skincare and cosmetic tattoo treatments available.

Alongside her Diploma of Beauty Therapy, Kelly is also an Award-Winning Cosmetic Tattoo Artist, having trained around the world with industry leaders in all Eyebrow techniques, Advanced Eyeliner, Lip Tattoo & Scalp Micropigmentation (SMP), Laser tattoo removal and Saline tattoo removal.

She is also the Co-Founder / Co-Director of Australian Colour Technologies; Australia & New Zealand sole distributors of bdr Medical Beauty skincare, Goldeneye Micropigmentation products, and their very own brands, The Beauty Boom & Medicone Gel®.

Here to give us tips on running a successful business during times of economic pressures and rising business costs for Smartpay, today we welcome Kelly Inglis.


Beaute by ABIC Podcast is an independent podcast that operates with the support of our listeners (that’s you!) So if you would like to support the show, we would very much appreciate that. Hit ‘subscribe’ on Apple Podcasts or ‘follow’ on Spotify, and leave a review if you’re feeling especially generous and please follow us @aestheticbeautycouncil

Nov 10, 202334:17
273: How to choose the right salon software for your unique needs with Chi Marie from Beauti Software

273: How to choose the right salon software for your unique needs with Chi Marie from Beauti Software

Today’s guest is Chi Marie from Beauti Software

With 15 years of experience in the beauty industry as both a salon owner and a marketing coach and strategist, China Marie identified that existing salon software options were not meeting the day-to-day challenges faced by salon owners which in turn was limiting their business potential.

Who better than a beauty business expert to create a booking, marketing, and management software that ticks all the boxes? 

China Marie founded and developed Beauti, a comprehensive cloud-based salon software that is designed to make the lives of salon owners easier, help grow their businesses, and let salon owners focus on what they love.

A software designed for beauty business owners by beauty business experts, here to help you choose the right salon software that fits your unique needs from Beauti Software today, we welcome China Marie.

Beaute by ABIC Podcast is an independent podcast that operates with the support of our listeners (that’s you!) So if you would like to support the show, we would very much appreciate that. Hit ‘subscribe’ on Apple Podcasts or ‘follow’ on Spotify, and leave a review if you’re feeling especially generous and please follow us @aestheticbeautycouncil



Oct 22, 202333:03
272: Advance your services with retinol with Sarah Hughes from Dermalogica PRO

272: Advance your services with retinol with Sarah Hughes from Dermalogica PRO

Today’s guest is Sarah Hughes from Dermalogica PRO

Sarah Hughes is the Mediclinic Training Manager for The International Dermal Institute. Sarah has been a therapist for over 25 years with her area of expertise lying in skin science and skin health, this being the catalyst that led her to gain her associate degree as a Dermal Therapist.

Sarah Hughes, Mediclinic Training Manager for The International Dermal Institute has worked as a therapist for over 25 years, Sarah's expertise lies in skin health and science, which led to her obtaining her associate's degree as a dermal therapist.

Sarah’s passion for skin therapy is infectious and her knowledge of clinical skin analysis is second to none.

Here to discuss how to advance your services with retinol from Dermalogica PRO, today we welcome Sarah Hughes.


Beaute by ABIC Podcast is an independent podcast that operates with the support of our listeners (that’s you!) So if you would like to support the show, we would very much appreciate that. Hit ‘subscribe’ on Apple Podcasts or ‘follow’ on Spotify, and leave a review if you’re feeling especially generous and please follow us @aestheticbeautycouncil

Oct 15, 202343:13
271: The Psychology of the Consultation Process with Chrissy Alger from Ethical Sales and Consultation Platform

271: The Psychology of the Consultation Process with Chrissy Alger from Ethical Sales and Consultation Platform

Today’s guest is Chrissy Alger from Ethical Sales and Consultation Platform

Chrissy Alger is an award-winning skin clinic entrepreneur, salon and clinic business coach, marketing strategist and psychologist who offers well-informed insights into business strategy for the beauty and cosmetics industry. With a proven track record of helping hundreds of salons ethically generate millions of dollars in revenue and run successful and highly profitable businesses, Chrissy is dedicated to empowering business owners to reach their full potential in a no-BS way. She is committed to the ethos of 'FREEDOM" and believes that you can have it all -  a successful business and an amazing life. 

Here to discuss the psychology of the consultation process from Ethical Sales & Consultation Platform, today we welcome Chrissy Alger.

Beaute by ABIC Podcast is an independent podcast that operates with the support of our listeners (that’s you!) So if you would like to support the show, we would very much appreciate that. Hit ‘subscribe’ on Apple Podcasts or ‘follow’ on Spotify, and leave a review if you’re feeling especially generous and please follow us @aestheticbeautycouncil

Oct 08, 202328:48
270: Aptos Thread Lifting Methods with Dr Konstantin Sulamanidze for MARA Aesthetics

270: Aptos Thread Lifting Methods with Dr Konstantin Sulamanidze for MARA Aesthetics

Today’s guest is Dr Konstantin Sulamanidze for MARA Aesthetics

Dr. Konstantin is an esteemed Plastic Aesthetic Reconstructive Surgeon, Dermatologist, and Cosmetologist. He is also a co-author of  Aptos methods. 

Dr. Konstantin hails from the Republic of Georgia and is the son of Georgian Plastic Surgeon Dr Marlen Sulamanidze, inventor of the Aptos Thread Lifting Methods.

As an active member of several international societies, including the International Society of Plastic and Aesthetic Surgery (ISAPS), International Society of Plastic Aesthetic and Reconstructive Surgeons (IPRAS), and Society of Plastic Aesthetic and Reconstructive Surgeons of Georgia (GeoPRAS), Dr. Konstantin has conducted over 8,000 successful surgeries.

With more than 400 training courses on the Aptos thread lifting methods in over 70 countries, Dr. Konstantin's contributions to the field have been recognized through the publication of more than 50 scientific papers, including leading international journals. 

In 2015, he was awarded Winner of the Anti-Aging Beauty Trophy for the Best Clinical Case.


Here to teach us all about Aptos Thread Lifting Methods for MARA Aesthetics, today we welcome Dr Konstantin Sulamanidze.


Beaute by ABIC Podcast is an independent podcast that operates with the support of our listeners (that’s you!) So if you would like to support the show, we would very much appreciate that. Hit ‘subscribe’ on Apple Podcasts or ‘follow’ on Spotify, and leave a review if you’re feeling especially generous and please follow us @aestheticbeautycouncil

Oct 01, 202338:17
269: How Beauty services in a clinical setting could benefit and enhance the customer experience in your clinic and salon with Caitlin Donnelly & Antoinette Bologna from The Australian Beauty School

269: How Beauty services in a clinical setting could benefit and enhance the customer experience in your clinic and salon with Caitlin Donnelly & Antoinette Bologna from The Australian Beauty School

Today’s guest are Caitlin Donnelly and Antoinette Bologna from The Australian Beauty School

Beauty Tutor Team Leader, Caitlin Donnelly has over 9 Years of experience in the beauty industry and has predominately worked in the salon and spa services prior to advancing into a more education based role with The Australian Beauty School.

Antoinette Bologna is also a Beauty Tutor with the Australian Beauty School, with 15 years experience in the beauty industry after graduating with Hair Dressing, Makeup Artistry and Beauty Therapy degrees. 

She has previously worked in many educational settings including RTO, corporate education spaces and continues to enjoy educating others. 


Here to discuss how Beauty services in a clinical setting can benefit and enhance the customer experience in your clinic and salon from The Australian Beauty School, today we welcome Caitlin Donnelly and Antoniette Bologna.

Beaute by ABIC Podcast is an independent podcast that operates with the support of our listeners (that’s you!) So if you would like to support the show, we would very much appreciate that. Hit ‘subscribe’ on Apple Podcasts or ‘follow’ on Spotify, and leave a review if you’re feeling especially generous and please follow us @aestheticbeautycouncil

Sep 24, 202327:16
268: Common Myths About IPL Treatments: Debunking the Misconceptions with Dr Jon Exley for Professional Beauty Solutions

268: Common Myths About IPL Treatments: Debunking the Misconceptions with Dr Jon Exley for Professional Beauty Solutions

Today’s guest is Dr Jon Exley for Professional Beauty Solutions.

Jon’s interest in lasers began whilst studying physics both at the University of Leeds (UK) and the Université Joseph Fourier in Grenoble (France). Following graduation with a first-class honours’ degree; he joined one of the UK’s leading medical laser research centres at the University of Manchester to undertake a PhD research project sponsored by Lynton, which he completed in 1999. 

He is currently the Managing Director of Lynton Lasers since 2009. He also serves as the Honorary Secretary of the British Medical Laser Association (BMLA) which he represents in the Expert Reference Group established by Health Education England (NHS). This group was responsible for creating a novel educational qualification framework dedicated to the application of Lasers, Intense Pulsed Light, and LED in non-surgical cosmetic interventions.

Additionally, Jon plays a crucial role in the broader industry landscape and was recently appointed to the External Advisory Board for the University of Manchester (Dept. of Physics).

Here to discuss the common myths about IPL Treatments and debunking the misconceptions, for Professional Beauty Solutions, today we welcome Dr Jon Exley.


Beaute by ABIC Podcast is an independent podcast that operates with the support of our listeners (that’s you!) So if you would like to support the show, we would very much appreciate that. Hit ‘subscribe’ on Apple Podcasts or ‘follow’ on Spotify, and leave a review if you’re feeling especially generous and please follow us @aestheticbeautycouncil

Aug 27, 202342:48
267: Clean Beauty Skincare with Kathryn Dumaresq from Australian Colour Technologies

267: Clean Beauty Skincare with Kathryn Dumaresq from Australian Colour Technologies

Today’s guest is Kathryn Dumaresq from Australian Colour Technologies.

Kathryn Dumaresq is a highly experienced skin therapist who has been working in the beauty industry for over 10 years. She joined this field with the aim of assisting individuals with their skin issues, particularly acne, which she personally struggled with due to hormonal breakouts throughout her life.

A mum of one with another on the way, with a family of her own she became increasingly  interested in living a life that is as free from harmful chemicals and additives from the ingredients in food to the cleaning products she uses in her home and of course her skincare, however still prioritizing quality and effective results for her skin.

Kathryn is committed to education and advancing her professional skills. She has pursued further studies in health science, nutrition, business, and taken various short courses in disciplines such as skin anatomy, digital design, and cosmetic chemistry. Additionally, she has received product training for over 10 different skincare lines, gaining extensive knowledge on ingredients and how they can help improve skin. 

She is a qualified trainer and assessor who works for an RTO in beauty education part time alongside her role for Australian Colour Technologies.

As the Trainer for The Bdr Medical Beauty Branch since 2018, she creates all training materials for Bdr medical beauty in Australia and New Zealand after completing the training offered by the head office of Bdr in Germany.

She has a deep passion for all things skin, skincare, health and wellness as well and an ongoing desire to learn and grow and using her knowledge to educate others. 
Here to discuss the concept of clean beauty skincare from Australian Colour Technologies, today we welcome Kathryn Dumaresq.


Beaute by ABIC Podcast is an independent podcast that operates with the support of our listeners (that’s you!) So if you would like to support the show, we would very much appreciate that. Hit ‘subscribe’ on Apple Podcasts or ‘follow’ on Spotify, and leave a review if you’re feeling especially generous and please follow us @aestheticbeautycouncil

Aug 23, 202334:51
266: The importance of using a Medical Certified LED Device to Treat Skin Conditions with Dr Abs for Professional Beauty Solutions

266: The importance of using a Medical Certified LED Device to Treat Skin Conditions with Dr Abs for Professional Beauty Solutions

Today’s guest is Dr Abs Settipalli  for Professional Beauty Solutions

Dr. Settipalli (also known as Dr. Abs) is a dentist with a special interest in cosmetic dentistry and facial aesthetics. 

After graduating from the University of Leeds in the UK, Dr Abs practices cosmetic medicine and dentistry at a global level. He is also a clinical trainer for medical professionals, lectures at universities, writes for scientific and commercial publications, and has recently written a book about LED Phototherapy.

He enjoys combining his knowledge in both dentistry and medicine to treat the entire person as a whole: smile, skin, face, hair, body. 

Dr. Abs is a global opinion leader for several companies and when not working in clinic he regularly lectures in the UK and abroad. He has authored books on his areas of expertise and has recently written a book about LED Phototherapy and has created protocols in medical technology that are now used globally.
Here to discuss the importance of using a Medical Certified LED Device to treat skin conditions for Professional Beauty Solutions, today we welcome Dr Abs.

This episode is brought to you by Professional Beauty Solutions.

Beaute by ABIC Podcast is an independent podcast that operates with the support of our listeners (that’s you!) So if you would like to support the show, we would very much appreciate that. Hit ‘subscribe’ on Apple Podcasts or ‘follow’ on Spotify, and leave a review if you’re feeling especially generous and please follow us @aestheticbeautycouncil

Aug 20, 202356:23
265: Strategies for preparing marketing campaigns in advance to successfully promote your new treatments after Beauty Expo with Vanessa McDonald and Matt Williams from Salon Marketing Solutions

265: Strategies for preparing marketing campaigns in advance to successfully promote your new treatments after Beauty Expo with Vanessa McDonald and Matt Williams from Salon Marketing Solutions

Today’s guests are Vanessa McDonald and Matt Williams from Salon Marketing Solutions

Vanessa McDonald is a co-founder and director of Salon Marketing Solutions and has helped salons grow through strategic database-focused marketing since 2016.

Vanessa entered the professional beauty industry over 20 years ago and has worked in various sales and marketing roles for notable brands such as Dermalogica, Shortcuts Salon & Spa Software and Professional Beauty Solutions. Industry leaders refer to Vanessa as the "queen of retention marketing", and with good reason. Retention marketing has been her sole focus since 2008.

Matt Williams is also a co-founder and director of Salon Marketing Solutions. Matt entered the beauty industry 17 years ago when he and his wife Lisa joined the family business Youngblood Australia.

After a few years Professional Beauty Solutions was launched and has over time become one of the most successful distribution companies in Australia with 14 world-class brands, including equipment, skincare, tanning products and more.

Planning on investing in new treatment technologies and equipment at Beauty Expo? 

Here to discuss strategies for preparing marketing campaigns in advance to successfully promote your new treatments after the expo from Salon Marketing Solutions today we welcome Vanessa McDonald & Matt Williams.

This episode is brought to you by Salon Marketing Solutions.

Beaute by ABIC Podcast is an independent podcast that operates with the support of our listeners (that’s you!) So if you would like to support the show, we would very much appreciate that. Hit ‘subscribe’ on Apple Podcasts or ‘follow’ on Spotify, and leave a review if you’re feeling especially generous and please follow us @aestheticbeautycouncil

Aug 14, 202347:41
 264: Empowering confidence in businesses to inspire growth and impact with Andy Heyne from Millionaire Salon Coach

264: Empowering confidence in businesses to inspire growth and impact with Andy Heyne from Millionaire Salon Coach

Today’s guest is Andy Heyne from Millionaire Salon Coach

Andy understands first-hand, the challenges of being in business, and everything that comes with business ownership.  CEO of Millionaire Salon Coach and mineral makeup brand, Face-By-R, Andy also successfully runs The Skin Coaches Salon alongside his wife. With a growing family and multiple businesses, he has been through it all, from the pandemic to staffing and financial challenges.

His commitment to helping other salon owners break free from the daily grind and find the financial freedom to live the life they desire is his sole purpose and passion.  Millionaire Salon Coach programs are designed to help salon and business owners build financially free beauty salons by aligning their mission, vision and core values.

He is dedicated to helping salon owners create the life they deserve so they can live the life they desire!

Here to help us empower confidence in our business to inspire growth and impact, from Millionaire Salon Coach today we welcome Andy Heyne.


Beaute by ABIC Podcast is an independent podcast that operates with the support of our listeners (that’s you!) So if you would like to support the show, we would very much appreciate that. Hit ‘subscribe’ on Apple Podcasts or ‘follow’ on Spotify, and leave a review if you’re feeling especially generous and please follow us @aestheticbeautycouncil

Jul 30, 202340:36
263: Device regulations, best practices and considerations when purchasing a new device with Ray Friedrich from The Global Beauty Group

263: Device regulations, best practices and considerations when purchasing a new device with Ray Friedrich from The Global Beauty Group

Today’s guest is Ray Friedrich from The Global Beauty Group.

Ray is a senior commercial leader with extensive experience in the Pharmaceutical, Medical Device and Life Science Industry,  including roles such as Sales Director, Brand Manager and National Sales Training Manager across industry leading companies. 

Ray has a science background and completed his MBA at RMIT Business School. He is passionate about products and services that support the life science sector and make a difference to people’s lives. This is what attracted him to the Beauty Industry and the Global Beauty Group.


Here to share his expertise in device regulations, best practices and considerations when purchasing a new device including insuring your device and training your staff, from The Global Beauty Group, today we welcome Ray Friedrich.

This episode is brought to you by The Aesthetic and Beauty Industry Council.

Beaute by ABIC Podcast is an independent podcast that operates with the support of our listeners (that’s you!) So if you would like to support the show, we would very much appreciate that. Hit ‘subscribe’ on Apple Podcasts or ‘follow’ on Spotify, and leave a review if you’re feeling especially generous and please follow us @aestheticbeautycouncil

Jul 09, 202346:59
262: Creating Confidence with Clarity II with Rhiannon Mitsopoulos from Lutronic Australia

262: Creating Confidence with Clarity II with Rhiannon Mitsopoulos from Lutronic Australia

Today’s guest is Clinical Training Specialist And BDM Rhiannon Mitsopoulos from Lutronic Australia.

Rhiannon brings a wealth of knowledge with over 15 years of experience.

She has worked within Australia and around the world with a passion for specialised laser training and business support within the aesthetic, dermatology, and cosmetic surgery sectors. 

Her experience in the aesthetic industry including owning and managing her own businesses has led her to step into a hybrid role for Lutronic.

Here to share her insights on the Clarity II, from Lutronic Australia, today we welcome Rhiannon Mitsopoulos.



Beaute by ABIC Podcast is an independent podcast that operates with the support of our listeners (that’s you!) So if you would like to support the show, we would very much appreciate that. Hit ‘subscribe’ on Apple Podcasts or ‘follow’ on Spotify, and leave a review if you’re feeling especially generous and please follow us @aestheticbeautycouncil

Jun 25, 202327:44
261: The importance of ongoing education with Dr Amira Sanki from The Australasian Society of Aesthetic Plastic Surgeons

261: The importance of ongoing education with Dr Amira Sanki from The Australasian Society of Aesthetic Plastic Surgeons

Today’s guest is Dr Amira Sanki from The Australasian Society of Aesthetic Plastic Surgeons.

 

Dr Amira Sanki is a fully trained and qualified Australian Plastic and Reconstructive Surgeon. Amira graduated from the University of New South Wales in 2000 with Honours in Medicine and Surgery. She undertook her internship at Royal Prince Alfred Hospital. Dr Sanki undertook intensive training in General and Plastic Surgery in Sydney for ten years. Upon receiving her Fellowship in Plastic Surgery from The Royal Australasian College of Surgeons, Amira completed an aesthetic surgery fellowship and commenced practice at Southern Aesthetic Plastic Surgery.

As Vice President and Chair of Education for the Australasian Society of Aesthetic Plastic Surgeons, she is committed to improving the quality of education offered to specialist plastic surgeons and training plastic surgeons. She regularly teaches and lectures other doctors and speaks at community information nights for her local hospitals. She is passionate about ensuring public safety by encouraging patients to thoroughly research their surgical options and by promoting the important difference between specialist plastic surgeons and cosmetic practitioners.

Here to discuss the importance of ongoing education from The Australasian Society of Aesthetic Plastic Surgeons, today we welcome Dr Amira Sanki.


This episode is brought to you by The Aesthetic and Beauty Industry Council.

Beaute by ABIC Podcast is an independent podcast that operates with the support of our listeners (that’s you!) So if you would like to support the show, we would very much appreciate that. Hit ‘subscribe’ on Apple Podcasts or ‘follow’ on Spotify, and leave a review if you’re feeling especially generous and please follow us @aestheticbeautycouncil



Jun 18, 202325:17
260: The Origins of common skin conditions and how to treat them holistically with Dr Ben Johnson from Osmosis Skincare

260: The Origins of common skin conditions and how to treat them holistically with Dr Ben Johnson from Osmosis Skincare

Today’s guest is Dr Ben Johnson from Osmosis Skincare.

Founder and Formulator Dr Ben Johnson is a physician, inventor, and entrepreneur who has spent the last 25 years dedicated to solving some of the world’s most challenging skin and health conditions. He holds multiple patents related to skincare and wellness as a result of his unparalleled research and philosophies pertaining to the skin-body connection.  

Dr Ben is passionate about treating skin from within. He has researched the aetiology of skin conditions, how they affect the whole body and how to treat them holistically. 

Dr. Johnson founded Osmosis Beauty with a revolutionary approach that is changing the direction of skin care away from excessive exfoliation and renewing the focus of dermal remodelling, barrier and DNA repair, and detoxification.  He has found that the skin and body are capable of healing themselves with the proper tools and the removal of toxic influences. 


Here to discuss the origins of common skin conditions and how to treat them holistically, from Osmosis Skincare, today we welcome Dr Ben Johnson.


Beaute by ABIC Podcast is an independent podcast that operates with the support of our listeners (that’s you!) So if you would like to support the show, we would very much appreciate that. Hit ‘subscribe’ on Apple Podcasts or ‘follow’ on Spotify, and leave a review if you’re feeling especially generous and please follow us @aestheticbeautycouncil

Jun 11, 202301:05:08
259: The impact of gut health on our skin with Dr Irene Prantalos from Salubre

259: The impact of gut health on our skin with Dr Irene Prantalos from Salubre

Today’s guest is Dr Irene Prantalos from  Salubre.

Dr. Irene Prantalos understands the challenges associated with severe skin problems. In her teens and 20s, Irene, along with her mother, spent years trying to find a solution for her severe psoriasis. In her quest for a doctor who could help her, Irene found relief through Chinese Medicine and took matters into her own hands. Having completed a double degree in Human Biology and Chinese Medicine at RMIT, Irene completed a clinical internship in Nanjing Teaching Hospital in China.

Dr Irene has seen many patients come into her clinic suffering from skin problems since opening her private practice in 2003. While Chinese medicine provided relief, Dr Irene realised it was essential to ease pain and discomfort to help the healing process when it comes to skin problems.

In 2010, Salubre Cosmeceuticals was launched. The focus was on easing itchy, dry skin associated with psoriasis and eczema, but it also went on to help sufferers of acne and rosacea.

A few years later, the Pro-Age Pearl Brilliance range was released, and it quickly became the most popular range of all. Formulations combine Chinese herbal principles with peptide technology to achieve fast results.


Here to discuss the impact of gut health on our skin, from Salubre, today we welcome Dr Irene Prantalos.


This episode is brought to you by the Aesthetic and Beauty Industry Council.


Beaute by ABIC Podcast is an independent podcast that operates with the support of our listeners (that’s you!) So if you would like to support the show, we would very much appreciate that. Hit ‘subscribe’ on Apple Podcasts or ‘follow’ on Spotify, and leave a review if you’re feeling especially generous and please follow us @aestheticbeautycouncil

May 22, 202337:19
258: Electrical Arc Sublimation Therapy with Dr Guido Maronati for MARA Aesthetics

258: Electrical Arc Sublimation Therapy with Dr Guido Maronati for MARA Aesthetics

Today’s guest is Dr Guido Maronati for MARA Aesthetics

Dr Guido Maronati graduated in Medicine and Surgery from the University of Milan in 2000.  In 2001 he qualified to practice as a Medical Doctor after passing the Italian Medical Board qualifying exam and is registered with the Provincial Order of Physicians and Surgeons of Milan.  In his 2001-2002 Academic Year, he became the winner of the concourse to attend the School of Specialisation in Plastic and Reconstructive Surgery at the University of Udine.

In 2006 he completed his specialty training in Plastic, Aesthetic and Reconstructive Surgery and spent a year in Brazil undergoing intense training with famous surgeons Professor Ivo Pitanguy and Professor Antonio Roberto Bozola.

Since 2013, Dr Guido has been using Aptos Threads which are gaining worldwide recognition and are successfully applied by specialists in more than 50 countries. Having become the first Italian Expert Aptos Trainer in 2017, he now travels around Italy and Europe as a speaker and trainer.

He is a member of the Italian Society of Plastic, Reconstructive and Aesthetic Surgery (SICPRE), a member of the Italian Society of Plastic and Aesthetic Surgery (AICPE), a member of the Italian Association of Aesthetic Therapy with Botulinum (AITEB) and a member of the International Society of Aesthetic Plastic Surgery (ISAPS).


Here to share his knowledge and expertise in Electrical Arc Sublimation Therapy and the E.A.S.T HP system, for MARA Aesthetics today we welcome Specialist Plastic Surgeon, Dr Guido Maronati.

This episode is brought to you by MARA Aesthetics.


Beaute by ABIC Podcast is an independent podcast that operates with the support of our listeners (that’s you!) So if you would like to support the show, we would very much appreciate that. Hit ‘subscribe’ on Apple Podcasts or ‘follow’ on Spotify, and leave a review if you’re feeling especially generous and please follow us @aestheticbeautycouncil

May 08, 202333:00
 257: The used device market in the aesthetics and cosmetic industry with Kieren Coates of Lasertrade

257: The used device market in the aesthetics and cosmetic industry with Kieren Coates of Lasertrade

Today’s guest is Kieren Coates from Lasertrade.

With a strong background in biomedical engineering and medical equipment design, as well as many years of experience working in the aesthetic device industry with companies like Candela and the Global Beauty Group, Kieren is an expert in the field of aesthetic equipment.

He founded Lasertrade in 2019, after identifying a significant lack of safe options for clinics to buy and sell used medical devices. Lasertrade is now Australia's biggest online marketplace for used aesthetic devices and one of the foundation members of ABIC.
Here to discuss the used device market in the aesthetics and cosmetic industry from Lasertrade, today we welcome Kieren Coates.


This episode is brought to you by Lasertrade.


Beaute by ABIC Podcast is an independent podcast that operates with the support of our listeners (that’s you!) So if you would like to support the show, we would very much appreciate that. Hit ‘subscribe’ on Apple Podcasts or ‘follow’ on Spotify, and leave a review if you’re feeling especially generous and please follow us @aestheticbeautycouncil

May 02, 202330:19
256: The Skin Microbiome with Dr Tiina Meder from Meder Beauty

256: The Skin Microbiome with Dr Tiina Meder from Meder Beauty

Today’s guest is Dr Tiina Meder from Meder Beauty.

Dr Tiina Meder dreamed of a career in medicine from an early age. Initially fascinated by the harmony and rationality of chemistry, she found her calling in the idea of using science to help people.

Dr Meder started out as a cardiologist, later turning to dermatology, arguably the nerdiest field of medical science. She became fascinated with the intricate works of human skin and thousands of diagnostic possibilities, more variable than in any other branch of medicine.

Strictly academic in her approach from the start, Dr Tiina Meder quickly earned recognition in the field. 

In 2009, Meder Beauty Science, was born out of her frustration with the conventional skin care industry and today Dr Tiina Meder dedicates most of her time to managing Meder Beauty, which has grown into an international enterprise with distribution partners in over 30 countries. 

Meder Beauty treatments are offered in more than 10,000 clinics across the world.  Today the company offers 6 innovative professional treatments for clinical use and 27 home care products. 

Dr Meder uses her experience, knowledge and energy to devise products and treatments that would be safe, painless, and effective for all ages and skin types. She pioneered the use of peptides for forehead wrinkles and of prebiotics and probiotics in one treatment. She was one of the first to use epigenetic and neuro-cosmetic ingredients to improve skin health.
Here to discuss the Skin Microbiome, from Meder Beauty, today we welcome Dr Tiina Meder.


This episode is brought to you by Meder Beauty


Beaute by ABIC Podcast is an independent podcast that operates with the support of our listeners (that’s you!) So if you would like to support the show, we would very much appreciate that. Hit ‘subscribe’ on Apple Podcasts or ‘follow’ on Spotify, and leave a review if you’re feeling especially generous and please follow us @aestheticbeautycouncil

Apr 16, 202356:05
255: Considerations when adding energy-based devices to your clinic with Bronwyn Page from Candela Medical Australia

255: Considerations when adding energy-based devices to your clinic with Bronwyn Page from Candela Medical Australia

Today’s guest is Bronwyn Page from Candela Medical Australia.


Bronwyn is a qualified registered nurse and has been a laser educator for Candela Medical Australia since 2008.

Based in New Zealand, Bronwyn witnessed the arrival and dominance of lasers in the local market.  She travels extensively around Asia, NZ and Australia training and working closely with medical personnel using Candela Lasers.


Her training and education ensure therapists are knowledgeable, safe, and achieve the best results for their clients and patients.

Here to discuss considerations when adding energy-based devices to your clinic from Candela Medical Australia, today we welcome Bronwyn Page.


This episode is brought to you by Candela Medical Australia.


Beaute by ABIC Podcast is an independent podcast that operates with the support of our listeners (that’s you!) So if you would like to support the show, we would very much appreciate that. Hit ‘subscribe’ on Apple Podcasts or ‘follow’ on Spotify, and leave a review if you’re feeling especially generous and please follow us @aestheticbeautycouncil

Mar 26, 202331:26
254: Creating a Safe Workspace for the Wellbeing of Employees and their Customers with Nicholas Goritsas from Air PDS

254: Creating a Safe Workspace for the Wellbeing of Employees and their Customers with Nicholas Goritsas from Air PDS

Today’s guest is Nicholas Goritsas from Air Purification and Disinfection Systems

Nicholas is a serial entrepreneur who is passionate and focused on improving Communication, Connectivity and Engagement between businesses and consumers, delivering great experiences, resulting in increased Brand Awareness, Revenue and Consumer Satisfaction.

In 2019 Nick underwent a triple bypass and as a result he investigated ways in which he could further protect himself, family, and friends during the pandemic and onwards.

Through many months of research, Nicholas discovered that more than 50% of illnesses are caused by aggravated indoor air pollution.

Health and wellbeing are largely influenced by the quality of the air we breathe,

and as a result, the Air Purification and Disinfection Systems company was established, its objective being, to help minimise the transmission and disruption and to protect the vulnerable from all suspended contaminant particles in the air, including VOCs, Bacteria and Viruses, like COVID-19.

Here to discuss ways of creating a Safe Workspace for the Wellbeing of Employees and their Customers from Air PDS, today we welcome Nicholas Goritsas.

This episode of the Beaute by ABIC Podcast is brought to you by The Aesthetic and Beauty Industry Council.

Beaute by ABIC Podcast is an independent podcast that operates with the support of our listeners (that’s you!) So if you would like to support the show, we would very much appreciate that. Hit ‘subscribe’ on Apple Podcasts or ‘follow’ on Spotify, and leave a review if you’re feeling especially generous and please follow us @aestheticbeautycouncil

Mar 05, 202334:27
253: The latest generation in HIFU technology with Dr David Kosenko for Cynosure Australia

253: The latest generation in HIFU technology with Dr David Kosenko for Cynosure Australia

Today’s guest is Dr David Kosenko for Cynosure Australia.

David graduated from Monash University in 1987 and became a Fellow of the Royal Australian College of General Practitioners in 1994. He has always had an interest in GP ‘dermatology’ and skin cancer medicine and in 2007 he branched into cosmetic medicine, subsequently attaining Fellowship with the CPCA.

David serves as President of the CPCA and speaks regularly at conferences, workshops, and webinars. He has a keen interest in teaching and supervises GP registrars, mentors cosmetic medicine registrars, and teaches nursing and medical students in his clinics.

He is passionate about the concept of ‘life long learning’ and recognises that there is a lot to be gleaned by interacting with those from outside one’s craft group.

Here to discuss the latest generation in HIFU technology for Cynosure Australia, today we welcome Dr David Kosenko.

This episode is brought to you by Cynosure Australia.

Beaute by ABIC Podcast is an independent podcast that operates with the support of our listeners (that’s you!) So if you would like to support the show, we would very much appreciate that. Hit ‘subscribe’ on Apple Podcasts or ‘follow’ on Spotify, and leave a review if you’re feeling especially generous and please follow us @aestheticbeautycouncil

Feb 20, 202325:37
252: Combination Therapies & Treatments with Jean Wilson from Device Consulting

252: Combination Therapies & Treatments with Jean Wilson from Device Consulting

Today’s guest is Jean Wilson from Device Consulting.

Jean started her professional career as a Registered Nurse, in Intensive Care, more than 15 years ago, and she discovered her passion for skin shortly after.

Raised in North QLD, Mackay, Jean moved to Brisbane to complete her Schooling and University Studies in Brisbane, at Queensland University of Technology. Jean studied a Dual Bachelor of Nursing and Applied Science, and completed a Postgraduate Certificate in 2010.

Having been in the industry for quite some time, Jean has extensive knowledge and experience with various energy and heat based devices in medical aesthetics. Jean is a QLD Radiation Health Laser Safety Officer, and Operator, and is providing clinical support to Omnilux and Tixel users all throughout Australia and New Zealand.

Here to discuss combination therapies and treatments] from Device Consulting today we welcome Jean Wilson.

This episode is of the Beaute by ABIC podcast is brought to you by Device Consulting.

Beaute by ABIC Podcast is an independent podcast that operates with the support of our listeners (that’s you!) So if you would like to support the show, we would very much appreciate that. Hit ‘subscribe’ on Apple Podcasts or ‘follow’ on Spotify, and leave a review if you’re feeling especially generous and please follow us @aestheticbeautycouncil

Feb 07, 202322:55
251: How to treat adult acne with Sarah Hughes from Dermalogica

251: How to treat adult acne with Sarah Hughes from Dermalogica

Today’s guest is  Sarah Hughes from Dermalogica

Sarah Hughes is the Mediclinic Training Manager for The International Dermal Institute. Sarah has been a therapist for over 25 years with her area of expertise lying in skin science and skin health, this being the catalyst that led her to gain her associate degree as a Dermal Therapist.

Sarah Hughes, Mediclinic Training Manager for The International Dermal Institute has worked as a therapist for over 25 years, Sarah's expertise lies in skin health and science, which led to her obtaining her associate's degree as a dermal therapist.

Sarah’s passion for skin therapy is infectious and her knowledge of clinical skin analysis is second to none.

Here to discuss how treating adult acne, from Dermalogica, today we welcome Sarah Hughes.

This episode is brought to you by DermalogicaPRO.

Beaute by ABIC Podcast is an independent podcast that operates with the support of our listeners (that’s you!) So if you would like to support the show, we would very much appreciate that. Hit ‘subscribe’ on Apple Podcasts or ‘follow’ on Spotify, and leave a review if you’re feeling especially generous and please follow us @aestheticbeautycouncil

Jan 27, 202342:44
250: Workplace culture and how to get your staff ready for 2023 with Grazina Fechner from Front and Centre Training Solutions

250: Workplace culture and how to get your staff ready for 2023 with Grazina Fechner from Front and Centre Training Solutions

Today’s guest is Grazina Fechner from Front and Centre Training Solutions

Grazina Fechner, better known as Griz, is a renowned communication expert both in Australia and Internationally.

With over 25 years as a Facilitator, Grazina has trained people in pharmaceutical, media, motor sport racing, audiology, sporting, the medical fraternity and the aesthetics industry.

Her key focus areas include client experience, customer service, leadership, sales, behavior, resilience and positivity.

As a keynote speaker, Griz is rewarded by “Changing people’s lives”.  Her ability to connect on stage through her energetic, effervescent and vivacious personality will have you leaving full of life and wanting to embrace each day!

Here to discuss Workplace Culture and how to get your staff ready for 2023 from Front and Centre Training Solutions today we welcome Grazina Fechner.

This episode is brought to you by The Aesthetic and Beauty Industry Council.

Beaute by ABIC Podcast is an independent podcast that operates with the support of our listeners (that’s you!) So if you would like to support the show, we would very much appreciate that.  Hit ‘subscribe’ on Apple Podcasts or ‘follow’ on Spotify, and leave a review if you’re feeling especially generous and please follow us @aestheticbeautycouncil

Dec 11, 202243:59
249: Are collagen supplements a fad or do they really work with Jacintha Murphy for Beauty Technology

249: Are collagen supplements a fad or do they really work with Jacintha Murphy for Beauty Technology

Today’s guest is Jacintha Murphy from The Aesthetic Co.

Owner and Founder of the Aesthetic Co., and cosmedshop.com.au, Cosmetic Injector, and Registered Nurse, Jacintha is also a mother of two and knows first hand how hectic and exhausting life can be and the effects our appearance can have on our confidence and mental health. With the desire to create a clinic that would be a place her clients could escape to, a place where their confidence would be boosted and a place they can walk out of, feeling on top of the world, The Aesthetic Co. was founded.

Always learning, training and advancing her techniques and treatments, Jacintha has a burning passion for educating young adults on how taking those small steps to look after their skin now can greatly impact their skin health in the future.

Jacintha knows all things collagen when it comes to the skin and body, with a Graduate Diploma in Cosmetic Nursing and currently undertaking her Master of Nurse Practitioner in Cosmetic Dermatology, she is a trainer and KOL for newly launched in Australia Bioremodeling Injection Profhilo.

Here to share her insights on collagen supplements, from The Aesthetic Co. today we welcome Jacintha Murphy.

This episode is brought to you by Beauty Technology.

Beaute by ABIC Podcast is an independent podcast that operates with the support of our listeners (that’s you!) So if you would like to support the show, we would very much appreciate that. Hit ‘subscribe’ on Apple Podcasts or ‘follow’ on Spotify, and leave a review if you’re feeling especially generous and please follow us @aestheticbeautycouncil

Dec 04, 202229:46
248: Acne and why can’t you treat cystic acne like regular breakouts with Kristen Robinson from MURAD

248: Acne and why can’t you treat cystic acne like regular breakouts with Kristen Robinson from MURAD

Today’s guest is Kristen Robinson from Murad Skincare.

Kristen Robinson developed a passion for skincare 20 years ago when she struggled with acne as a teenager and young adult.  Frustrated and dissatisfied with traditional westernized medicine Kristen began a personal quest to solve her own and others’ acne skin issues.

After graduating with a BS in Biochemistry and working in a skin toxicology lab, Kristen left her east coast roots to specifically contribute to the success of Murad in the United States.

As Senior Director of New Product Development, Kristen has been able to work by Dr. Murad’s side directing technology and formulation innovation with her team to create and cultivate, from concept to production, award-winning efficacious skincare steeped in Dr. Murad’s Cellular Water principle.

With over 70+ innovations, including the #1 selling retinol in the U.S; Retinol Youth Renewal Serum, Kristen continues to orchestrate the development of Murad’s Topical skincare and Internal supplements for Murad’s Professional and Retail customers.

Here to talk to us about acne and why you can’t treat cystic acne like regular breakouts from Murad, today we welcome Kristen Robinson.

This episode is brought to you by Murad Skincare


Beaute by ABIC Podcast is an independent podcast that operates with the support of our listeners (that’s you!) So if you would like to support the show, we would very much appreciate that. Hit ‘subscribe’ on Apple Podcasts or ‘follow’ on Spotify, and leave a review if you’re feeling especially generous and please follow us @aestheticbeautycouncil

Nov 30, 202237:46
 247: Enhancing client consultations with technology enhanced skin analysis with Cherie Tippet from Simply Elegant & Elise Andrews from The Global Beauty Group

247: Enhancing client consultations with technology enhanced skin analysis with Cherie Tippet from Simply Elegant & Elise Andrews from The Global Beauty Group

Today’s guests are Elise Andrews from The Global Beauty Group and Cherie Tippett from Simply Elegant.

As Clinical and Training Manager at The Global Beauty Group Elise brings both a wealth of skin science knowledge to her role.

Obtaining a Diploma of Beauty Therapy, CIDESCO and ITEC Certified and a Bachelor of Health Science in Dermal Therapies, she has a passion for supporting skin professionals to achieve life changing results for their clients.

Owner of Queensland based salon Simply Elegant, Cherie Tippett has been delivering luxurious client experiences that reflect her passion for beauty and wellness for over 30 years.

Cherie and Simply Elegant have been awarded some of the industry’s highest honours, including the prestigious World Luxury Spa Awards ‘Best Beauty Salon – Globally’, ABIA ‘QLD Salon of the Year’ and Business Achievers Hall of Fame Awards.

Here to discuss how to incorporate technology enhanced skin analysis into your client consultations and how this can help increase skincare sales and provide a great consultation, from The Global Beauty Group and Simply Elegant today we welcome Elise Andrews and Cherie Tippett.

This episode is brought to you by The Global Beauty Group.

Beaute by ABIC is an independent podcast that relies on the support of its listeners (you!) So if you would like to support the show, we would greatly appreciate it. Hit ‘subscribe’ on Apple Podcasts or ‘follow’ on Spotify, and leave a review if you’re feeling especially generous and please follow us @aestheticbeautycouncil

Nov 15, 202228:43
246: Innovative Learning Solutions for today’s clinics, spas and salons with Renee Smith from BLOOM by The French

246: Innovative Learning Solutions for today’s clinics, spas and salons with Renee Smith from BLOOM by The French

Today’s guest is Renee Smith from BLOOM powered by The French Beauty Academy

With over 18 years of experience in the beauty, dermal, laser, cosmetic and retail industries at both educational and managerial levels, Renee has seen it all.

Renee began her career in film and television as a make-up artist in The Lord of The Rings movie production, continuing her true passion of service to others in the Spa and Wellness industry, before like many of us, becoming addicted to all things skin and went on to lecturing in dermal science and therapies. She is now the Business Development Manager for Bloom by The French, Australia’s leading aesthetics corporate training and up-skilling solutions partner.

She is driven by a strong passion for driving organizational success, enhancing employee performance, team productivity and quality assurance through effective training programs and driving sales and employee retention in the industry.

Here to discuss innovative learning solutions for today’s clinics, spas and salons, from The French Beauty Academy today we welcome Renee Smith.

This episode was brought to you by The Aesthetic and Beauty Industry Council.

Beaute by ABIC Podcast is an independent podcast that operates with the support of our listeners (that’s you!) So if you would like to support the show, we would very much appreciate that.  Hit ‘subscribe’ on Apple Podcasts or ‘follow’ on Spotify, and leave a review if you’re feeling especially generous and please follow us @aestheticbeautycouncil

Nov 08, 202241:15
245: Reduce new client attrition and retain more new clients with Vanessa McDonald from Salon Marketing Agency

245: Reduce new client attrition and retain more new clients with Vanessa McDonald from Salon Marketing Agency

Today’s guest is Vanessa McDonald from Salon Marketing Creative Agency

Vanessa McDonald is the founder and director of Salon Marketing Creative Agency, aka SMC, and has helped salons "stand out like a flamingo amongst a flock of pigeons" through database-focused marketing since 2016.

Vanessa entered the professional beauty industry over 20 years ago and has worked in various sales or marketing roles for notable brands such as Dermalogica, Shortcuts Salon & Spa Software and Professional Beauty Solutions.

Industry leaders refer to Vanessa as the "queen of retention marketing", and with good reason. Retention marketing has been her sole focus since 2008.

Vanessa's mantra is "all clients are new clients", whether they have visited the business once and never returned or have been coming regularly for beauty services but never had a skin-related treatment.

"Salons, spas and clinics don't need to do backflips and cartwheels to attract new clients because the majority have less than 27% of new clients return for a second visit. If a salon owner puts as much effort and dollars into their new client rebook and retention strategies as they do to acquire a new client, the overall revenue would be life-changing."

Vanessa helps salon, spa, and clinic owners make more money using their most valuable marketing asset- their client database using direct-response marketing strategies to generate profit.

To share her ideas and strategies on how to reduce new client attrition and retain more new clients, from Salon Marketing Creative Agency, today we welcome Vanessa McDonald.

This episode is brought to you by Salon Marketing Creative Agency.

Visit smcagency.com.au to book a consultation with Vanessa McDonald today and use Discount Code ABIC100

Beaute by ABIC Podcast is an independent podcast that operates with the support of our listeners (that’s you!) So if you would like to support the show, we would very much appreciate that. Hit ‘subscribe’ on Apple Podcasts or ‘follow’ on Spotify, and leave a review if you’re feeling especially generous and please follow us @aestheticbeautycouncil

Oct 23, 202239:54
244: Treating Aesthetic Scars with Professor Firas Al-Niaimi for Candela Medical

244: Treating Aesthetic Scars with Professor Firas Al-Niaimi for Candela Medical

Today’s guest is Professor Firas Al-Niaimi for Candela Medical.

Professor Firas Al-Niaimi is a highly experienced consultant dermatologist, cosmetic and laser expert with over 15 years’ experience and an international standing. He trained in some of the UK's top hospitals and currently holds an honorary consultant position at the world-renowned St. John's Institute of Dermatology at Guy's and St. Thomas’ Hospital where he completed an advanced fellowship in dermatologic surgery and lasers for a full year, followed by additional advanced training in various centres in the USA.

He has a passion for education, research and science and has over 150 publications in Dermatology and Lasers, making him one of the most prolific and well-published consultant dermatologists in the UK. He has delivered more than 200 scientific presentations around the world where he is regularly invited to speak, in addition to several chapters of books and his own book.

Here to discuss the best treatment approach to Aesthetic scars, for Candela Medical, today we welcome Professor Firas Al-Niaimi.

This episode is brought to you by Candela Medical.

Beaute by ABIC Podcast is an independent podcast that operates with the support of our listeners (that’s you!) So if you would like to support the show, we would very much appreciate that. Hit ‘subscribe’ on Apple Podcasts or ‘follow’ on Spotify, and leave a review if you’re feeling especially generous and please follow us @aestheticbeautycouncil

Oct 09, 202235:49
243: Education Challenges in our Industry with Candice Heskey from the Australasian College of Health and Wellness

243: Education Challenges in our Industry with Candice Heskey from the Australasian College of Health and Wellness

Today’s guest is Candice Heskey from the Australasian College of Health and Wellness.

Candice Heskey is a qualified Dermal Clinician and Nutritionist, with a history of extensive experience in the Health and Wellness industry, specialising in advanced treatment modalities and skin therapies. Beyond a deep practical and theoretical knowledge of the treatment of skin conditions, Candice also has experience in the management of multiple skin, cosmetic, and laser clinics.

Through her experience, Candice has developed a recognition of the need for qualifications within the industry. This passion and a strong focus on maintaining standards and integrity, along with implementation of evidence-based practice in skin and health management, led Candice to join ACHW.

In her role as Executive Director and Head of School, Candice has been heavily involved in the launch and management of ACHW, as well as the coordination and development of its higher education programs.

Here to discuss the education challenges in our industry, from the Australasian College of Health and Wellness, today we welcome Candice Heskey.

This episode was brought to you by The Aesthetic and Beauty Industry Council.

Beaute by ABIC Podcast is an independent podcast that operates with the support of our listeners (that’s you!) So if you would like to support the show, we would very much appreciate that.  Hit ‘subscribe’ on Apple Podcasts or ‘follow’ on Spotify, and leave a review if you’re feeling especially generous and please follow us @aestheticbeautycouncil

Oct 02, 202226:57
242: The Truth About Eyelash Growth Serums with Felecia Tappenden from CANGRO

242: The Truth About Eyelash Growth Serums with Felecia Tappenden from CANGRO

Today’s guest is Felecia Tappenden from CANGRO

Cangro is an Australian owned and made company, founded by entrepreneurs Felecia Tappenden and Belinda Robinson.  Their common experiences with eyelash growth serums led them to create an eyelash growth enhancer that was safe to use, low irritant and contained only approved ingredients.

After enlisting the help of a Cosmetic Chemist and landing on a successful formula, Cangro was born.

What started as a humble brand backed by a 20k Indiegogo campaign, has now grown into a prospering business that is stocked in salons across Australia, and internationally in the UK, USA, Hong Kong, New Zealand, and Scandinavia.  Cangro reached six figures in just six months of its launch and is still growing fast.

Here to reveal the truth About Eyelash Growth Serums, from Cangro, today we welcome Felecia Tappenden.

Enter the code ABIC15 for 15% OFF wholesale orders for all new salons.  Visit CanGro and place your order today.

This episode is brought to you by Cangro.

Beaute by ABIC Podcast is an independent podcast that operates with the support of our listeners (that’s you!) So if you would like to support the show, we would very much appreciate that. Hit ‘subscribe’ on Apple Podcasts or ‘follow’ on Spotify, and leave a review if you’re feeling especially generous and please follow us @aestheticbeautycouncil


Sep 25, 202224:35
241: Business growth strategies & the importance of supplier relationships with Deb Farnworth-Wood from ISSADA

241: Business growth strategies & the importance of supplier relationships with Deb Farnworth-Wood from ISSADA

Today’s guest is Deb Farnworth-Wood from Issada

Deb is an MBA graduate, a Certified Franchise Executive, and a serial entrepreneur. She holds over 30 years of experience in the management of large, complex, and multi-disciplinary healthcare organisations, including pharmacy, GP Services, surgical facilities, dietetics, podiatry, nurse practitioners, counselling and secondary care services. She also has significant experience in the multi-outlet retail sector having held a variety of store and head office roles in Debenhams as well as big shed DIY and home furnishings retailers. Deb’s career has been punctuated by ‘firsts’. She was the first non-doctor to become a partner in a UK medical practice, and her group were the first non-pharmacist to own a UK pharmacy. She also opened England’s first drive-thru pharmacy. It’s a testament to her incredible vision and passion for the aesthetics industry that she continues to push the boundaries of business to this day. She purchased Issada in 2020 and has managed to continue to grow the business despite being in the midst of a global pandemic.

Here to discuss business growth strategies and the importance of supplier relationships from Issada, today we welcome Deb Farnworth-Wood.

This episode is brought to you by ISSADA.

Enter the code ABIC201 at checkout to receive 20% off your first wholesale order or your first retail purchase from Issada.  Become a stockist today!

Beaute by ABIC Podcast is an independent podcast that operates with the support of our listeners (that’s you!) So if you would like to support the show, we would very much appreciate that. Hit ‘subscribe’ on Apple Podcasts or ‘follow’ on Spotify, and leave a review if you’re feeling especially generous and please follow us @aestheticbeautycouncil

Sep 18, 202242:02
240: Using the latest advanced learning methods and technology to help therapists succeed in their careers and clinics with Stef Milla and Suzi Robertson from United Institute of Aesthetics

240: Using the latest advanced learning methods and technology to help therapists succeed in their careers and clinics with Stef Milla and Suzi Robertson from United Institute of Aesthetics

Hosted by Tamara Reid, today's guests are Stefanie Milla and Suzanne Robertson from the United Institute of Aesthetics - Advanced dermal and modality education providers.

Stefanie Milla is a skin educator  and cosmetic formulator who has owned and run dermal clinics for the past 22 years, she formulated and founded Dermalist, a clinical skincare range in 2020 that has quickly developed a cult following due to its cutting edge formulations. Stef is also a Director and the CEO of the Aesthetic and Beauty Industry Council, our national official peak industry body for beauty and aesthetics.

Suzanne Robertson has been one of the most respected Dermal Therapists in our industry for the past 15 years. Building a reputation as a successful Manager and leader of multiple advanced skin clinics.

Suzi is truly a Master Dermal Trainer with industry-leading experience in education, dermal therapy, lasers and modalities.

Suzi and Stef blend their collective industry expertise and combine it with the latest advanced learning methods and technology to teach you, not only about the science of skin, but how to correctly learn, retain and apply that information for success in your careers and clinics.

This episode was brought to you by The Aesthetic and Beauty Industry Council.

Beaute by ABIC Podcast is an independent podcast that operates with the support of our listeners (that’s you!) So if you would like to support the show, we would very much appreciate that.  Hit ‘subscribe’ on Apple Podcasts or ‘follow’ on Spotify, and leave a review if you’re feeling especially generous and please follow us @aestheticbeautycouncil


Sep 04, 202250:18
239: Identifying Opportunities for Business Growth with Andy Heyne from Millionaire Salon Coach

239: Identifying Opportunities for Business Growth with Andy Heyne from Millionaire Salon Coach

Today’s guest is Andy Heyne from Millionaire Salon Coach

Andy understands first hand, the challenges of being in business, and everything that comes with business ownership.  CEO of Millionaire Salon Coach and mineral makeup brand, Face-By-R, Andy also successfully runs The Skin Coaches Salon alongside his wife. With a growing family and multiple businesses he has been through it all, from the pandemic to staffing and financial challenges.

His commitment to help other salon owners break free from the daily grind and find the financial freedom to live the life they desire is his sole purpose and passion.  Millionaire Salon Coach  programs are designed to help salon and business owners build financially free beauty salons by aligning their mission, vision and core values.

He is dedicated to helping salon owners create the life they deserve so they can live the life they desire!

Here to talk to us about identifying opportunities for business growth, from Millionaire Salon Coach today we welcome Andy Heyne.

This episode was brought to you by our ABIC Sponsor Millionaire Salon Coach

Beaute by ABIC Podcast is an independent podcast that operates with the support of our listeners (that’s you!) So if you would like to support the show, we would very much appreciate that.  Hit ‘subscribe’ on Apple Podcasts or ‘follow’ on Spotify, and leave a review if you’re feeling especially generous and please follow us @aestheticbeautycouncil

Aug 28, 202237:50
238: How has the payment landscape changed since Covid, and the role surcharging plays with Marissa Cross from Ella Bache and Robert Caruana from Smartpay

238: How has the payment landscape changed since Covid, and the role surcharging plays with Marissa Cross from Ella Bache and Robert Caruana from Smartpay

Today’s guest are Marissa Cross, Owner of Ella Bache Armidale and Robert Caruana from Smartpay.

Robert Caruana is a Senior Manager at Smartpay, with a wealth of marketing knowledge and over 12 years experience in the payments industry, and 8 years international experience working across markets in Asia Pacific, South America and Europe.

Robert is a strong strategic thinker dedicated to driving business results, having worked in a broad range of functional roles including Strategic Planning, Marketing, and Customer Experience across a variety of sectors in consumer and small business. Through customer research and data analysis, Robert understands the needs of the customer, developing sound business strategies to drive behavioural change and revenue growth.

Marissa Cross is the owner of an Ella Bache franchise in Armidale for the past 16 years. Marissa and her team provide tailor-made treatments for their clients and are one of Smartpay's customers.

From Smartpay and Ella Bache, today we welcome Robert and Marissa.

Beaute by ABIC Podcast is an independent podcast that operates with the support of our listeners (that’s you!) So if you would like to support the show, we would very much appreciate that. Hit ‘subscribe’ on Apple Podcasts or ‘follow’ on Spotify, and leave a review if you’re feeling especially generous and please follow us @aestheticbeautycouncil

Aug 21, 202228:46