Beyond Insurance Podcast...Voice of the Risk Revolution

In this episode, host Matt O'Neill, Chief Experience Officer, speaks with Major Ben, who was the first African American Pennsylvania State Trooper, on race and diversity.  Major Ben shares insights on the impact of today's landmark police cases, the value of increasing diversity in workplace, and the lasting impression George Floyd will leave on the United States.

Ben's mission is clear, raise awareness around unconscious biases, and it's impact on how we treat others. 

You can learn more about this, and other Beyond Insurance episodes, by visiting our website, www.beyondinsurance.com.

As COVID cases spike across the US, business leaders and families are faced with increased risk and uncertainty.  As an insurance and risk management professional, there could be no better time to lean into this pandemic and deliver a customer experience journey that demonstrates a commitment to your clients, prospects, and community.

In this episode of the Beyond Insurance Podcast, Torey Maerz, CEO of Rocket Referrals, shares strategies and tactics that will help improve your client satisfaction and retention.  Together, host Matt O'Neill and Torey address issues such as what are the common causes of an unhappy customer, how you can leverage digital marketing to build deeper client relationships, and tactics to remain resilient during uncertain times. 

You can learn more about this, and other Beyond Insurance episodes, by visiting our website, www.beyondinsurance.com. 

Narratives are a powerful means of expression which allow us to acknowledge the emotions that can arise in times of crisis. Narratives also help us paint a picture of opportunity if we all work together.

In this episode, Jeff Teschke, Founder and CEO of Forge3, discusses what he has learned while running a remote first organization.  You will get an inside look at the tactics he uses to drive high productivity, collaboration, and a positive work environment.  We will also discuss how you can implement similar strategies into your own organization as well.

In this episode, Sam Friedman, Insurance Research Leader at Deloitte Services, dissects research recently conducted that exposes the risks and uncertainties related to cyber insurance.  As cyber crimes continue to rise, Sam's insights shine a powerful light on this emerging risk issue.  Finally, Sam will highlight a few opportunities for organizations, agents, and carriers as relates to cyber risk mitigation and risk transfer.

In this wide ranging interview, Charles Chy, serial entrepreneur, discusses the philosophical connection between the labor that we provide and the fulfillment we receive from life.  Matt O'Neill and Charles take a deep dive into what gives most successful insurance and risk management professionals pride with regards to the products, services and solutions they deliver. 

Then, Matt leverages Charles's technology and marketing background to gain further clarity around how an agency can scale by enhancing their customer experience journey. 

In a customer centric world, sometimes the most potent customer satisfaction strategies take no financial investment at all.  Join Matt O'Neill and Mitch Disselkoen, risk consultant for Ottawa Kent Insurance in Michigan, as they discuss what Mitch learned from his days working behind the barista bar at Starbucks, and how that impacts the way he does business today.

In this episode, you will get a behind the scenes look at what the leadership training experience was like at Starbucks, and how they connect, discover and respond to their customers.  Mitch also provides clear examples of how he applies what he learned during Starbucks training into his consultative sales and service routine today.

What does 1968 Paris, France and the Beyond Insurance Podcast have in common?  If you're new to Beyond Insurance, we ask that you join us on our journey to fight the Risk Revolution.