BLINDSPOTS
By Dr. John Ormando
BLINDSPOTS May 23, 2018
When patients don’t pick up or pay for glasses/contacts...
If you paid an employee $13/hr for an entire year to call patients who haven’t picked up their glasses or contacts, and they recouped $90k, do you think they were productive? Yes or no, and why?
The Importance of Open Discussion in Staff Meetings
Do you really know what your staff members think? This is some of the most important info you will get. You might not really know what’s happening in your practice. What is the patients’ perception about your practice? Make sure your staff feels comfortable sharing. Plus your staff will have great solutions. It’s about you listening.
How to Increase Your Patient Show Rates
Dr. Ormando talks about the changes Westminster Eyecare Associates made to increase the show rate for patients.
Hiring the Right People and Your Receptionist
Your receptionist can be the reason your patients come back...or DON'T come back. Dr. John Ormando talks about hiring the right people and things to look at when choosing a receptionist for your practice.
4 ways to Increase Your Revenue NOW
Dr. Ormando talks about ways you can easily increase your revenue in your practice.
Staff Accountability
Dr. John Ormando talks about staff accountability and how to make it easy for your staff to get on board!
Make Your Practice A Community Institution!
Dr. Ormando talks about how they have built their practice over the past 18 years from $600k to a forecasted $7million this year! What they did for marketing and his thoughts on what you can do!
Episode 7: Do you really need an Office Manager?
Episode 6: Google and Mobile and Optometry...Oh My!
04 Pt 2: The Who Behind The Tire Slashing
On this episode, Dr. John Ormando discusses his personal experience as a practice owner. He shares the process of how he earned the respect he needed in his practice.
04: Tire Slashing Was Great For Our Office Culture!
On this episode, Dr. John Ormando discusses his personal experience as a practice owner. He shares what it takes to earn respect as a business owner when you are in the middle of a crisis.
03: You Have A Mediocre Practice Because You’re Listening To All The Wrong People!
02: Office Culture. The Purpose Of A Practice