Tell Me Something Good About Retail
By Bob Phibbs
Tell Me Something Good About RetailJun 21, 2019
Retail Podcast Episode 221: Martin Lindstrom | Legacy Brands Are Toast
Bob Phibbs interviews Martin Lindstrom, a Time Magazine Influential 100 Honoree. His books include Buyology - Truth and Lies About Why We Buy, Brandwashed - Tricks Companies Use to Manipulate Our Minds and Persuade Us to Buy and his most recent: Small Data: The Tiny Clues that Uncover Huge Trends. He is the resource for hundreds of brands around the world trying to make their brands memorable.
Retail Podcast 220 Luke Kingsnorth, CEO Charles Tyrwhitt | Building a global brand
Bob Phibbs interviews Luke Kingsnorth, CEO of UK retailer Charles Tyrwhitt on building a family business into a global omnichannel retailer.
Retail Podcast 219: Al Gerrie, CEO Zig Zag | Retail's Dirty Secret: Returns
Bob Phibbs interviews Al Gerrie, Founder and CEO of ZigZag Global on the challenges of retail returns across the globe, how they vary by country and what his company is doing to make it easier for both consumer and retailer.
Retail Podcast 218: Barrie Brown, CEO Sleep Store | Cleanliness Pays Off
On this retail podcast Bob Phibbs interviewed Barrie Brown, CEO Sleep Store about his progress up the ranks to running multiple locations and eventually landing in his own single store selling luxury mattresses from $5,000 to $100,000 in Silicon Valley.
Podcast 217: Mark Fletcher Owner NewsXpress AU | Finding Out That Sarcasm Can Sell
Bob Phibbs interviewed Mark Fletcher CEO NewsXpress AU on how understanding their Millennial customers led to selling gifts to people who want to make fun of their friends, on franchising and the goal of finding the fun in selling your products in a store.
Podcast 216: Mark Kilens, VP of Content and Community at Drift | The Conversations You Have With Customers
Bob Phibbs interviewed Mark Kilens, VP of Content and Community at Drift. Mark talked about his early days working at a college bookstore, how to connect future customers to you in realtime, and how to have more conversations through your website.
Podcast 215: Nitin Mantani, CEO PredictSpring | It's About Transparency And Convenience
Bob Phibbs interviewed Nitin Mantani, CEO PredictSpring while attending ShopTalk19. Nitin talked about his early days at Google Shopping, how Amazon has mastered commodity commerce, and online customer fatigue.
Podcast 213: Tammi Ketterman, Ketterman's Jewelers | Customer Triggers Spark Sales
Bob Phibbs interviewed Tammi Ketterman from Ketterman's Jewelers in Leesburg, Virginia. Tammi talked about the importance of sense triggers, events that produce sales and customer loyalty which in her case includes 326 rum cakes.
Podcast 214: Chris Bossola, CEO Need Supply | The New Luxury Millennial Customer
Bob Phibbs interviewed Chris Bossola with Need Supply while attending ShopTalk19. Chris talked about the new Millennial luxury customer he serves, their buying habits and starting up a new retail business.
Podcast 212: Roy Erez, CEO Loop Commerce | Uncoupling Gifting From Shipping
Bob Phibbs interviewed Roy Erez, CEO Loop Commerce while attending ShopTalk19. We discussed his experience selling personal computers back in the day and disrupting how commerce thinks about shopping for someone else.
Episode 211: Jon and Gila Kurtz, Founders Dog Is Good | Building A Brand From An Idea To Product
Bob Phibbs interviewed Jon and Gila Kurtz, founders of Dog Is Good a pet products company based in Los Alamitos, CA. While attending SuiteWorld recently, they discussed taking their brand from concept to product, how they support their brick and mortar retailers, and staying focused on their goals.
Episode 210: Apu Gupta, CEO Curalate | Social Commerce Mistakes and Opportunities
Bob Phibbs interviewed Apu Gupta, CEO of Curalate who unpacks the breadth of social commerce activities you need to engage in, the core need of understanding what is the problem that your social post is solving for your consumer, and the dangers of looking at shopping through the lens of last click attribution.
Episode 209: Joey Pointer, CEO Fleet Feet | Getting Everybody Onboard
Bob Phibbs interviewed Joey Pointer, CEO of Fleet Feet who shares an inspiring story what he found one day on a run in the rain and how their technology partner Volumental has given Fleet Feet's 176 stores an unprecedented ability to fit and sell shoes. He also shares what it takes to change the culture of a retailer.
Episode 208: Greg Petro, CEO First Insight | Going To Market Smarter
Bob Phibbs interviewed Greg Petro, CEO, First Insight at Shoptalk in Las Vegas. Greg talks about how his company helps entrepreneurs go to market quicker - especially with HENRYS - as well as his early days in retail as a buyer, and how racing cars helps him focus.
Episode 207: Jonathan Treiber, CEO and Co-Founder RevTrax | Getting People Into Stores
Bob Phibbs interviews Jonathan Treiber, CEO and Co-Founder, RevTrax . Jonathan talks about how his company gets bodies into stores to make purchases and how he learned at an early age, it's about somebody other than me first.
Episode 206: Ralph Simons, CEO Tane | Clients Buy With Their Eyes, Then Their Wallets
Bob Phibbs interviews Ralph Simons, CEO Tane luxury jewelry in Mexico. Ralph talks about the need for story telling - especially when selling luxury goods, how selling luxury is different and how much the salesperson can determine the client's buying choices.
Episode 205: Jane Lu, CEO Showpo | Being a Good Business Person Means Being a Good Problem Solver
Bob interviews Jane Lu founder Showpo on switching gears from finance, starting a business in her parents’ garage in Australia, starting her online fashion brand, Showpo, and her legendary Instagram account as #thelazyCEO
Episode 204 Matt Rhodus, Director & Industry Principal NetSuite | What Are You Arming The Associate With?
Bob speaks with Matt Rhodus, Director & Industry Principal NetSuite about the new survey we conducted and the trends in retail pointing the way forward for retail in 2019.
Podcast Episode 203: Nick Molnar, CEO Afterpay | The Right Work Creates Entrepreneurial Spirit
Bob interviews 28-yr old Nick Molnar, CEO of Afterpay. After starting in the jewelry business he co-founded a revolutionary reverse layaway program for Millennials now worth over $2 billion in just four short years.
Podcast Episode 202: Kevin Harwood, VP Technology Outdoor Voices | Don't Be Scared Of A Crisis
Bob interviews Kevin Harwood of Outdoor Voices who explains the brand's AR service that encourages shoppers to venture outdoors, how he jumped from agency work to OV and how investing his time early on paid big dividends.
Episode 201: NRF 2019: 3 Takeaways from Retail's Big Show
Season 2 kicks off as I speak with Mark Bunny with Ingenico about how to deal with a diner's pet peeve about waiting for a check, Joel Reed CEO, IAM Robots and why there is such a need for robots and I talk data with My Storey-E Co-Founder Idan Sergi about his new app that combines online and offline data for more effective merchandising and selling at the National Retail Federation's Big Show in New York.