Catalyst Pharmacy Podcast
By NextWave Pharmacy Podcast Network
Hosted by President of PioneerRx Jeff Key with cohosts Josh Howland VP of Clinical Strategy, Mark Bivins VP of Sales, and Marsha Bivins Marketing Director
Catalyst Pharmacy PodcastJul 21, 2021
Innovate in Your Pharmacy Like Never Before with Bri Morris | Beyond the Scripts Podcast Episode 58
Innovation is a requirement to thrive in the pharmacy industry. Luckily, independent pharmacies can perform their unique, tailored brand of patient care to better serve their community. For Bri Morris, innovation is literally the name of the game. On this episode, join host Will Tuft and Bri as they discuss her role as Executive Director of Arkansas CPESN and Vice President of Innovation for the Arkansas Pharmacist Association. Tune in to learn more about pharmacy innovation, improving your metrics, and tailoring your services to your community.
Hosted By: Will Tuft | Manager of Event Education at PioneerRx
Guest: Bri Morris | Executive Director, Arkansas CPESN
Looking for more information about independent pharmacy? Visit www.pioneerrx.com
Inside “Obesity: The Modern Famine” with Kathy Campbell | Catalyst Pharmacy Podcast Episode 114
Pharmacists can impact their patients’ lives in so many ways, ways that go beyond putting pills in a vial. They play a vital role in correcting the course of their health journey. For Kathy Campbell (you can call her Dr. Kathy), a different kind of health obstacle is rocking the general public. On this episode, join Kathy and host Mark Bivins as they talk about her new book, “Obesity: The Modern Famine” and go deep in what a pharmacy needs to do to stop the current obesity crisis.
Buy and review Kathy’s book, “Obesity: The Modern Famine”: https://a.co/d/2P8f9OC
Hosted By: Mark Bivins | SVP of Sales
Guest: Kathy Campbell | CEO, DrKathy Health
Looking for more information about independent pharmacy? Visit www.pioneerrx.com
Transform Your Pharmacy Website with Storbie | Catalyst Pharmacy Podcast Episode 113
Making a pharmacy website has just become easier than ever. RedSail Technologies is proud to announce a strategic partnership with Storbie a prominent New Zealand-based website platform, to introduce RedSail Websites – a website solution tailored specifically for community pharmacies. In this week’s episode of the Catalyst Pharmacy Podcast, join host Mark Bivins and special co-host Holly Schuetz as they welcome New Zealand’s very own Sam Howarth and Shane Bartle of Storbie in. Tune in to learn about the power of pharmacy
Hosted By: Mark Bivins, SVP of Sales | Holly Schuetz, Director of Product Management
Guest: Shane Bartle, Co-Founder/CEO, Storbie | Sam Howarth, Chief Revenue Officer, Storbie
Looking for more information about independent pharmacy? Visit www.pioneerrx.com
Into the Clinical World of Pharmacy with Tana Kaefer | Beyond the Scripts Podcast EP 57
Pharmacy is an industry all about adaptation. From fluctuating reimbursements to evolving clinical services, the road to modern patient care is always evolving. For Tana Kaefer, change simply offers new ways to innovate. In this episode, join host Will Tuft and Tana as they discuss the ins and outs of clinical services, med sync, eCare plans, and what an appointment-based pharmacy looks like. All this and more as we go Beyond the Scripts.
0:00 - The Everchanging Roles of Pharmacists
9:46 - Building a Robust Sync Program
14:22 - Pharmacy Leadership
30:30 - Retaining Your Staff
42:12 - All About Pharmacy Efficiency
49:44 - Microhabits
Hosted By: Will Tuft | Manager of Event Education at PioneerRx
Guest: Tana Kaefer | Director of Clinical Services at Bremo Pharmacies
Looking for more information about independent pharmacy? Visit www.pioneerrx.com
Cost Plus Models, Growth Margins, and RedSail’s New Payment Solution | Catalyst Rewind Episode 18
Times are changing in the pharmacy industry. Whether we’re talking about PBM reform, the rise of cost-plus models, or new ownership journeys, there’s always something new to talk about in the pharmacy realm. In this edition of Catalyst Rewind, we take a look back at some of our favorite conversations of this (relatively) new year. From RedSail’s Rx Cash+ to the minutiae of profit margins, there’s something for everyone here. Guests include:
0:00 - Scotty Sykes, EP 109
3:17 - Lacy Epperson, BTS EP 55
8:38 - Bill Osborn, EP 111
15:01 - Cynthia Feldman, BTS EP 54
22:07 - Scott Brunner, EP 110
23:18 - Joey Chamberlain and Terri Albarano, BTS EP 56
Hosted By: Mark Bivins, SVP Sales | Josh Howland, SVP Pharmacy Management System | Jeff Key, President of PioneerRx | Marsha Bivins, Director of Trade Shows and Events | Will Tuft, Director of Event Education at PioneerRx
Looking for more information about independent pharmacy? Visit www.pioneerrx.com
Patient Transparency and PBM Reform in Congress with Scott Pace | Catalyst Pharmacy Podcast Ep 112
In an industry full of pharmacy rockstars, few stand out like Scott Pace. An Arkansas-based pharmacist and lawyer, Scott Pace is all about advancing patient care at the governmental level — he was also a former guest on the Catalyst Pharmacy Podcast so it was high time to see what he’s been up to. In this episode, join host Mark Bivins and Scott as they discuss everything from the DIR Hangover, the congressional roundtable on PBM reform, and a good helping of leadership-based Prescribables.
Roundtable on Lowering Healthcare Costs and Bringing Transparency to Prescription Drug Middlemen:
https://www.youtube.com/live/DiA6hAslOFg?si=GLaPFXrcZlyZ-awj
Hosted By: Mark Bivins, SVP of Sales
Guest: Scott Pace | Owner, Kavanaugh Pharmacy
Looking for more information about independent pharmacy? Visit www.pioneerrx.com
How RedSail's RxCash+ Can Transform Your Pharmacy's Profits | Beyond the Scripts Episode 56
Your pharmacy’s next money maker is just a few clicks away. RedSail Technologies’ RxCash+ can provide your pharmacy with data-driven cash pricing using AI and tailored pricing algorithms, driving incremental value for your pharmacy and savings for your patients. But don’t take our word for it: RedSail’s Terri Albarano and Joey Chamberlain, President and CEO of Cheek and Scott Drugs, go in-depth as to what RxCash+ can do for your pharmacy. In this jam-packed episode, learn how Joey’s pharmacy financials elevated thanks to RxCash+. All this and more in this episode of the Beyond the Scripts Podcast.
Hosted By: Will Tuft | Manager of Event Education at PioneerRx
Guest: Terri Albarano | Pharmacy Consultant, Clinical Services of RedSail Technologies
Joey Chamberlain | President, CEO of Cheek and Scott Drugs
Looking for more information about independent pharmacy? Visit www.pioneerrx.com
AMA-APhA Controversy, Pharmacist Reimbursement, Work Shortages | Catalyst Catch-Up
The pharmacy world runs at such a hectic pace that it can be hard to be with the times. While you can’t keep up with everything that’s going on in the industry, there are a few hot button topics that you simply can’t miss. Join Mark and Josh as they sit down and discuss current pharmacy events in the inaugural edition of our new segment, Catalyst Catch-Up. Tune in to learn more about current happenings regarding pharmacist reimbursement figures, scope of practice, AMA’s recent comments on pharmacists, and — you guessed it — some Prescribables to lighten up your day. All this and more on Catalyst Catch-Up.
Hosted By: Mark Bivins, SVP of Sales | Josh Howland, SVP/GM Pharmacy Management Systems
Resources
https://wendellpotter.substack.com/p/nearly-half-of-every-dollar-spent
https://ncpa.org/congressional-pharmacy-fly
https://drugstorenews.com/pharmacy-trends-examining-rx-data
Looking for more information about independent pharmacy? Visit www.pioneerrx.com
See Pharmacy From a Different Angle with Bill Osborn | Catalyst Pharmacy Podcast Episode 111
Owning and operating one pharmacy is hard enough — now imagine 30. That’s what makes up some of Bill Osborn’s resume. His experience and influence in the industry serve as a model for what independent pharmacies can do — and he has no intention of slowing down. In this episode, join hosts Mark Bivins and Josh Howland as they discuss with Bill about his pharmacy journey, the post-retroactive-DIR world, and some not-so-surprising interactions with PBMs (one of them has to do with a cease and desist letter).
Hosted By: Mark Bivins, SVP of Sales | Josh Howland, SVP / GM Pharmacy Management Systems
Guest: Bill Osborn | President, Osborn Drugs
Looking for more information about independent pharmacy? Visit www.pioneerrx.com
Tap Into Personalized Services with Lacy Epperson | Beyond the Scripts Podcast Episode 55
ersonalized services are what independent pharmacy is all about. It’s that unique approach to patient care that can transform both a patient’s health journey and a pharmacy’s bottom line. Few know the importance of innovative patient care than Lacy Epperson of Mitchell’s Drug Store. You might be familiar with Mitchell’s from previous podcast episodes. This time, Lacy talks about all things patient care, including pharmacogenomics, point-of-care testing, and patient onboarding. All this and more in this week’s episode of Beyond the Scripts.
Hosted By: Will Tuft | Manager of Event Education at PioneerRx
Guest: Lacy Epperson | Director of Pharmacy Clinical Services, Mitchell's Drug Stores
Looking for more information about independent pharmacy? Visit www.pioneerrx.com
Put the “Community” in “Community Pharmacy” | Catalyst Rewind Episode 17
Patient care isn’t one size fits all. As a community pharmacist, you can put your own stamp on pharmacy work, from attending community events to creating a unique vaccine workflow. Do what works for your community, even when it’s off the beaten path. In this edition of Catalyst Rewind, we’ve assembled some of the industry’s best and brightest who make something out of nothing for a living.
Guests Include:
Ed Hudon - EP 53
Michael Muniz - BTS EP 1
Staci Hubert - EP 22
Eric Larson - EP 30
Ryan Oftebro - BTS EP 14
Tony Minniti - EP 69
Looking for more information about independent pharmacy? Visit www.pioneerrx.com
The Compounding Shift With Scott Brunner | Catalyst Pharmacy Podcast Episode 110
In the healthcare industry, patients receive the best and most comprehensive care for a given ailment. Pharmacy compounding is a tried and tested example that personalized care is the best care. For Scott Brunner, CEO of the Alliance for Pharmacy Compounding (APC), it’s one of the best ways to brighten your patients’ health journeys. In this episode, join host Mark Bivins and Scott as they deep dive into all things compounding, from state-level legislation and compounding essentials to what 2024 looks like for a compounding pharmacy.
Hosted By: Mark Bivins, SVP of Sales
Guest: Scott Brunner | CEO, Alliance for Pharmacy Compounding
Looking for more information about independent pharmacy? Visit www.pioneerrx.com
Tackle Pharmacy Accounting With Scotty Sykes | Catalyst Pharmacy Podcast Episode 109
Accounting is one of those things that pharmacists may overlook. In the pursuit of providing stellar patient care, it’s easy to forget about that all-important bottom line. Luckily, Scotty Sykes has you covered. His expertise in pharmacy and small business accounting ensures pharmacies are operating with a clean financial bill of health. Tune in to learn about pharmacy accounting essentials, what the DIR cliff is looking like, and some retirement plan tidbits.
Hosted By: Jeff Key, President of PioneerRx | Marsha Bivins, Director of Trade Shows and Events Guest: Scotty Sykes | CPA, CFP® - Sykes & Company
Listen to the Bottom Line Pharmacy Podcast: https://www.sykes-cpa.com/the-bottom-line-pharmacy-podcast/
Looking for more information about independent pharmacy? Visit www.pioneerrx.com
Don’t Sweat the Small Stuff with Cynthia Feldman | Beyond the Scripts Podcast Episode 54
Hindsight is 20/20. Some of your greatest worries from back in the day now are just a footnote in the present moment. Though it’s easy to look back and think you should’ve worried so much, applying it to the future is easier said than done. For Cynthia Feldman, it’s all part of the pharmacy ownership journey. In this episode, join Cynthia and host Will Tuft as they discuss her work with Sweetgrass Pharmacy and the various niches of compounding pharmacy. Tune in to learn some tips about opening and growing your pharmacy, provider status in South Carolina, and the infinite possibilities of pharmacy marketing.
Hosted By: Will Tuft | Director of Event Education at PioneerRx
Guest: Cynthia Feldman | CEO, Sweetgrass Pharmacy
Looking for more information about independent pharmacy? Visit www.pioneerrx.com
How to Grow Your Pharmacy in 2024 | Catalyst Rewind Episode 16
In this week's Rewind, we delve into what makes a pharmacy practice truly successful. Join us as we explore the core essence of growth and innovation within the realm of community pharmacy. Our investigation reveals a profound truth: the cornerstone of not only maintaining but also significantly expanding your pharmacy business lies in forging authentic connections, imparting knowledge with a creative flair, and wholeheartedly engaging with the community. Guests Include:
Tammy Bullock - EP 97
Julie Stewart - EP 101
Sandie Keuker - EP 102
Kyle McCormick - EP 105
Jackson Justus - EP 96
Looking for more information about independent pharmacy? Visit www.pioneerrx.com
2023 Year-in-Review | Catalyst Rewind Episode 15
From PBM reforms and provider status to recognizing the full scope of pharmacy work, 2023 has been a landmark year for the pharmacy industry. It has also been an unforgettable one for the Catalyst and Beyond the Scripts Podcasts. Here we have assembled a jam-packed compilation of some of this year’s most resonant and stimulating conversations. though “moving forward” is the name of the pharmacy game, let’s take a trip down memory lane and remember just how special 2023 was for independent pharmacy.
Looking for more information about independent pharmacy? Visit www.pioneerrx.com
The Power of Pharmacy Technicians | Catalyst Rewind Episode 14
You don’t need a white coat to change your patients’ lives. Pharmacy techs help the pharmacy world go round, from stabilizing your workflow to enhancing patient relationships. In this latest Rewind, we assembled some of our favorite guests who have transformed the meaning of the term “pharmacy technician.” Learn how your techs can transform your pharmacy and your patients’ health — no white coat required. Guests include:
Parker Baro - EP 92
Kari VanderHouwen & Sirena Kalinski - EP 75
Danielle Pierce - BTS EP 45
Meredy Ayers - BTS EP 47
Tiffany Capps - EP 108
Looking for more information about independent pharmacy? Visit www.pioneerrx.com
If You Break It, You Can Fix It With Tiffany Capps | Catalyst Pharmacy Podcast Ep. 108
The road to pharmacy success is not a straight line. It’s full of ups and downs, highs and lows, and peaks and values. But with change comes experience, as Tiffany Capps will almost surely tell you. For almost a decade, she’s empowered the independent pharmacy industry by empowering technicians, embracing industry change, and enjoying the pharmacy journey. In this episode, she tells you how to do just that. On this episode filled with pearls of wisdom (and namedrops), learn how you can further empower your staff, why you should join CPESN, and how to turn your med sync program from an anchor to a sail (there’s some dog talk, too).
Learn More About Flip the Pharmacy and CPESN:
https://www.flipthepharmacy.com/
https://cpesn.com/solutions-pharmacies
Hosted By: Jeff Key, President of PioneerRx | Mark Bivins, SVP of Sales
Guest: Tiffany Capps | Marketing Communications Manager, CPESN
Looking for more information about independent pharmacy? Visit www.pioneerrx.com
Make Big Business in a Small Community with Pete Crouch | Beyond the Scripts Podcast
Independent pharmacies might look small compared to their chain counterparts, but they are mighty. Though they may be small in size and stature, they play a profound role in their patients’ health and the betterment of their community. Few know this as well as Pete Crouch, whose four decades of exceptional pharmacy work have made Eden Drug Mart the healthcare destination that it is today. In this episode, join Pete and host Will Tuft as they discuss the art of wearing many hats, how your pharmacy can help your community beyond traditional pharmacy services, and how to keep your pharmacy going in both good times and bad.
Hosted By: Will Tuft | Manager of Event Education at PioneerRx
Guest: Pete Crouch | Clinical Pharmacist, Eden Drug Health Mart
Looking for more information about independent pharmacy? Visit www.pioneerrx.com
Too Much of a Good Thing With Stanley Warren | Catalyst Pharmacy Podcast Ep. 107
You probably know Stanley Warren from his LinkedIn posts or general social media presence. For the last year, he’s helped independent pharmacy owners elevate and enhance their pharmacy operations. From streamlining inventory management to increasing your OTC sales, “Pharmacy Stan” knows how to take your pharmacy out of the red and snuggly into financial freedom. In this episode, learn how to leverage your pharmacy’s services, how PBMs continue to run rampant, and how to tell just how much is too much of a good thing.
Hosted By: Jeff Key, President of PioneerRx | Mark Bivins, SVP of Sales
Guest: Stanley Warren | Entrepreneur/Pharmacy Stan
Looking for more information about independent pharmacy? Visit www.pioneerrx.com
The Current State of Pharmacy Law | Catalyst Rewind Episode 13
PBM reform. DSCSA compliance. Provider status. You’ll find all these topics and more in the latest edition of Catalyst Rewind. Take a legislative and judicial walk down memory lane as we review the latest and greatest in pharmacy law. In this episode, learn about the still-essential information about DSCSA compliance, how a lawyer is tackling PBM reform, and the neverending battle of provider status of pharmacists. Guests include:
00:12 - Mark Cuker - EP 104
09:30 - Sam Pizzo and Mark Tate - EP 99
17:14 - Tory Grooms and Abigail Scott - EP 63
22:57 - Joseph Poling - BTS EP 49
26:23 -Shawn Nairn - EP 106
30:15 - Kevin Duane - BTS EP 48
Looking for more information about independent pharmacy? Visit www.pioneerrx.com
Shape Your Front End for Success With Shahida Choudhry | Beyond the Scripts Episode 52
Beyond the Scripts is all about using your pharmacy degree to its fullest potential. It’s no secret that patient care goes beyond the pharmacy counter, knowing no physical or holistic bounds. Few know this better than Palm Pharmacy owner Shahida Choudhry, whose experience and ambition have positively impacted the industry. In this episode, join her and host Will Tuft as they discuss how to leverage your pharmacy’s front end, the unspoken power of Google reviews, and how to steadily increase your patient base.
Hosted By: Will Tuft | Manager of Event Education at PioneerRx
Guest: Shahida Choudhry | Owner of Palms Pharmacy
Looking for more information about independent pharmacy? Visit www.pioneerrx.com
Unlock Your Full Potential (and Profits) With Shawn Nairn | Catalyst Podcast Ep. 106
Times are always changing in the pharmacy industry, and few places exemplify this better than Pittsburgh, Pennsylvania. ACORx Pharmacy Owner Shawn Nairn stands front and center in this tidal wave of innovation, embracing the new while making sure independent pharmacies are properly getting their due. He also loves “The Big Lebowski,” so what’s not to like? In this episode, join hosts Jeff Key and Marsha Bivins as they discuss with Shawn his role in the industry, from member of the Pennsylvania Pharmacist Care Network to his work in the LTC realm with ACORx. You’re not going to want to miss this one.
Hosted By: Jeff Key, President of PioneerRx | Marsha Bivins, Director of Trade Shows and Events
Guest: Shawn Nairn | Owner of ACORx
Looking for more information about independent pharmacy? Visit www.pioneerrx.com
The Price to Create is Zero with Kyle McCormick | Catalyst Podcast Ep. 105
Saving money for your patients is easier and more convenient than you think. Blueberry Pharmacy Owner Kyle McCormick is at the forefront of this idea with his cost-plus model, a tried and true way to help his patients save money while getting the care they need. In this episode, he along with hosts Jeff Key and Marsha Bivins discusses everything from his cost-plus model to new — and innovative — bottle packaging. The next great idea for your pharmacy might be around the corner, and it doesn’t cost you a thing.
Hosted By: Jeff Key, President of PioneerRx | Marsha Bivins, Director of Trade Shows and Events
Guest: Kyle McCormick | Owner of Blueberry Pharmacy
Looking for more information about independent pharmacy? Visit www.pioneerrx.com
EP104 - Lawyer Up Against PBMs With Mark Cuker
Time to lawyer up. In this week’s episode of the Catalyst Pharmacy Podcast, attorney Mark Cuker talks about all things litigation in the pharmacy realm. A premier litigator in the environmental and pharmacy realm, Mark currently represents plaintiffs in an ongoing pharmacy mass action lawsuit, filed on behalf of over 450 independent pharmacies, fighting the unreasonably and unjustifiably low reimbursements they receive for generic drugs.
In this episode, Mark gets into the nitty gritty of pharmacy law, from the ongoing battle against PBMs to the state of DIR fees. His insights will enlighten, inform, and reaffirm that the road ahead is long but worthwhile. If you want to know what the future holds for independent pharmacies, you don’t want to miss this one.
Hosted By: Jeff Key, President of PioneerRx | Marsha Bivins, Director of Trade Shows and Events
Guest: Mark Cuker | Of Counsel - Jacobs Law Group
Looking for more information about independent pharmacy? Visit www.pioneerrx.com
BTS EP51 - Climb the Pharmacy Tree With Nicolette Mathey
Trees take a while to grow — several lifetimes in some cases. A tree’s growth perfectly represents the slow yet fruitful process of growth: subtle and unapparent in the moment, but profound in the long run. As the Owner of Palm Harbor Pharmacy, Nicolette knows that the journey is the reward for both the pharmacy and its patients. In this episode, listen as she and host Will Tuft discuss how to present your pharmacy in the digital age, engage with your community’s physicians, and handle the initial growing pains of opening a pharmacy.
Hosted By: Will Tuft | Manager of Event Education at PioneerRx
Guest: Nicolette Mathey | Owner of Palm Harbor Pharmacy
Looking for more information about independent pharmacy? Visit www.pioneerrx.com
BTS EP50 Part 2 - Nurture Your Pharmacy’s Network With Saswat Kabisatpathy
Your pharmacy’s growth and success depend on several factors: a loyal patient base, generating a profit, having an efficient staff, and more. Then look at the long-term. How are you nurturing your pharmacy’s network? Saswat Kabisatpathy of the Avant Institute tells all about how you can do just that. In this second part of our conversation with Dr. Swat, learn about the value of collaboration, independent pharmacy’s role in certain current events, the importance of special purpose networks, and so much more.
Hosted By: Will Tuft | Manager of Event Education at PioneerRx
Guest: Saswat Kabisatpathy | Chief Strategic Officer of Avant Institute
Looking for more information about independent pharmacy? Visit www.pioneerrx.com
BTS EP50 Part 1 - Grow Your Pharmacy Ecosystem With Saswat Kabisatpathy
Rome wasn’t built in a day. Likewise, a successful pharmacy doesn’t materialize overnight. Progress is hardly ever noticeable until you take a step back and see all the progress you’ve made. Few know this better than Saswat Kabisatpathy. As CSO of the Avant Institute, Dr. Swat knows just how important it is to create a healthy pharmacy ecosystem for your patients. Through patience and keeping your ear to the ground, that ecosystem will flourish in no time. In this episode, learn how to focus on the quality of your pharmacy’s services, find the right new opportunities, and turn your pharmacy into a bonafide healthcare hub as we go beyond the scripts.
Hosted By: Will Tuft | Manager of Event Education at PioneerRx
Guest: Saswat Kabisatpathy | Chief Strategic Officer of Avant Institute
Looking for more information about independent pharmacy? Visit www.pioneerrx.com
EP103 - Find Your Pharmacy's Eureka Moment With Ashley Moose
It’s no secret that independent pharmacies are doing more than filling the average prescription or administering flu shots. Now more than ever they are a pillar of the community — and Ashley Moose knows the job is far from finished. As Owner of Moose Pharmacy and CPESN’s Director of Network Development, pushing the industry forward is all in a day’s work. In this episode, we talk about all things community involvement, payment plans, and taco trucks. Tune in to learn how to do more with your pharmacy’s services, the growing success of Big Tree Medical, and how a good run can give you that next eureka moment.
Hosted By: Jeff Key, President of PioneerRx | Marsha Bivins, Director of Trade Shows and Events
Guest: Ashley Moose | Owner & Pharmacy Manager of Moose Pharmacy
Looking for more information about independent pharmacy? Visit www.pioneerrx.com
EP102 - Turn Your Pharmacy’s Weakness into a Superpower With Sandie Kueker
Sandie Kueker has a simple approach to patient care: care for them like you would your family. It’s this mentality that has propelled her three stores to great pharmacy success. By embracing the old and welcoming the new, her pharmacies show just what independent pharmacies can do. In this episode, Sandie discusses everything from CPESN to the value of rejection, and how teamwork makes the dream work. Tune in to learn more about how to make your pharmacy more approachable, the importance of community health workers, and how to protect your staff’s morale.
Hosted By: Jeff Key, President of PioneerRx | Marsha Bivins, Director of Trade Shows and Events
Guest: Sandie Kueker | Owner and Operator of Hesston Pharmacy
Looking for more information about independent pharmacy? Visit www.pioneerrx.com
0:00 - What’s Going on in Kansas
15:28 - CPESN Kansas, RPMs, and Embracing Pharmacy Technology
22:00 - Out with the Old, In With the New (and Old)
29:23 - Handling Different Types of Pharmacy Ownership
35:10 - The Power of Community Health Workers
43:06 - Help Your Patients Like You Would Your Family
46:42 - The Value of Rejection
55:55 - Get Involved in the Community
1:00:23 - Protect Your Staff’s Morale
BTS EP49 - Enter the New Age of Pharmacy With Joseph Poling
The road to pharmacy ownership is full of hills and valleys, especially if you’re working for the same company the whole time. Such is the case for Joseph Poling, who started his pharmacy career in the Colorado-based Good Day Pharmacy and hasn’t looked back since.
Joseph knows as well as anyone that the only way to move your pharmacy is forward — and he’s doing just that. In this episode, learn about the ins and outs of geofencing, your pharmacy’s social media presence, and the importance of embracing new technology. Enter the new age of pharmacy as we go Beyond the Scripts.
Hosted By: Will Tuft | Manager of Event Education at PioneerRx
Guest: Joseph Poling | Owner of Good Day Pharmacy
Looking for more information about independent pharmacy? Visit www.pioneerrx.com
0:00 - Joseph’s Journey to a Good Day (Pharmacy)
6:10 - From Staff Pharmacist to Pharmacy Leaders
17:21 - The Power of Patient Testimonials for Marketing
20:04 - What is Geofencing (and other Technology Tricks)?
27:13 - How a Subscription-Based Model Works (Long-Term Care)
33:09 - How to Stay Focus with Multiple Locations
41:09 - Making Your Plan of Action Bulletproof
49:59 - Overcoming Challenges that Independents Face
54:31 - What 2024 Holds for Independents
EP101 - Learning Your Patients’ Stories With Julie Stewart
One of the best parts of working in an independent pharmacy is how you can put your own stamp on patient care. Medical Arts Pharmacist Julie Stewart knows this firsthand. Through a blend of hard work and empathy, this Flip the Pharmacy award winner knows that the making of a great pharmacy is its quality of patient care. In this episode, learn how the impacts of pharmacy services such as smoking cessation, how to keep your pharmacy in business, and how your family shapes your pharmacy work.
Hosted By: Jeff Key, President of PioneerRx | Marsha Bivins, Director of Trade Shows and Events
Guest: Julie Stewart | Pharmacist at Medical Arts Pharmacy
Looking for more information about independent pharmacy? Visit www.pioneerrx.com
EP100 - Yesterday, Today, and Beyond With Gina Groves
To quote Steve Jobs, the journey is the reward — and what a journey it’s been. After over three years, 99 episodes, and nearly 150 guests, the Catalyst Pharmacy Podcast has reached its landmark 100th episode. And who better to have on to celebrate than our first-ever guest, PioneerRx’s Project Manager Gina Groves? On this special episode, join Jeff, Marsha, and Gina as they talk about their own PioneerRx journeys, the value of loving what you do, and the exciting future of the Catalyst Pharmacy Podcast. Tune in — we couldn’t have done it without you.
Hosted By: Jeff Key, President of PioneerRx | Marsha Bivins, Director of Trade Shows and Events
Guest: Gina Groves | Product Manager, PioneerRx
Looking for more information about independent pharmacy? Visit www.pioneerrx.com
Catalyst Rewind | Episode 12 - Taking Your Pharmacy to the Next Level
Three years. 99 episodes. Almost 150 guests. As the Catalyst Pharmacy Podcast nears its landmark 100th episode, we take a trip down memory lane on this incredible journey. This time around, listen to some of the industry’s best and brightest talk about the key component of the industry: the pharmacy itself. Tune in to how you can make your independent pharmacy go from a healthcare superpower to a bonafide pillar of the community.
Guests include:
Tory Grooms and Abigail Scott - EP 63
Hosted By: Jeff Key, President of PioneerRx | Marsha Bivins, Director of Trade Shows and Events
Looking for more information about independent pharmacy? Visit www.pioneerrx.com
Catalyst Rewind | Episode 11 - Understanding Pharmacy Finances
Owning an independent pharmacy is more than providing exceptional patient care. You’re also running a small business — and businesses need to make money to stay afloat. Listen as some of the industry’s best and brightest talk about the financial side of pharmacy: the basics, the unexpected, and the absolute essentials. Learn how to strike the crucial balance between staying profitable while still focusing on the most important part of your pharmacy business: your patients.
Featured guests include:
Mayank Amin - BTS EP 38
Kyle McCormick - EP 47
Richard Brook - EP 60
Amina Abubakar - EP 12
Troy Trygstad - EP 17
Marc Essensa and Darren Thieding - EP 94
Ken and Ashley Duggins - BTS EP 12
Hosted By: Jeff Key, President of PioneerRx | Marsha Bivins, Director of Trade Shows and Events | Will Tuft, Director of Education
Looking for more information about independent pharmacy? Visit www.pioneerrx.com
EP99 - Perfecting DSCSA Compliance With Sam Pizzo and Mark Tate
The November deadline for DSCSA compliance is rapidly approaching. There’s a lot to keep track of, and it can easily feel confusing and overwhelming. Luckily, Sam Pizzo and Mark Tate are here to clear the air. As SVP of Strategic Alliances and President of InfiniTrak, respectively, Sam and Mark know the ins and outs of DSCSA compliance. Tune in as they discuss everything DSCSA compliance, ranging from deadlines within deadlines to how it will affect your pharmacy’s workflow.
Hosted By: Jeff Key, President of PioneerRx | Marsha Bivins, Director of Trade Shows and Events
Guests: Mark Tate | President of InfiniTrak
Sam Pizzo | SVP of Strategic Alliances at InfiniTrak
Looking for more information about independent pharmacy? Visit www.pioneerrx.com
EP98 - Creating a Vaccination Destination With Jason Briscoe
Patient care knows no bounds, and few know that better than Jason Briscoe. As Director of Pharmacy Operations at STChealth, Jason knows how pharmacy work goes beyond putting pills in a bottle — it’s all about educating your patients. In our first fully in-person episode, Jeff, Marsha, and Jason discuss his pharmacy journey, family fun, and a pharmacy’s role during global health crises. Tune into our first in-person podcast to learn how you can stay relevant in a changing pharmacy industry, expand your care through rural areas, and the fundamentals of vaccine care.
Hosted By: Jeff Key, President of PioneerRx | Marsha Bivins, Director of Trade Shows and Events
Guest: Jason Briscoe | Director of Pharmacy Operations at STChealth
Looking for more information about independent pharmacy? Visit www.pioneerrx.com
Catalyst Rewind EP 10 - Doing Right By Your Patients
Patient care comes in all shapes and sizes. It can range from dispensing medications to administering vaccines to leveraging your technology. Whatever your approach to patient care looks like, we all share a common objective: do right by them. Putting the “care” in “patient care,” some of our industry’s best and brightest discuss how you can take your pharmacy work — and your — patient’s health — to the next level. Tune in to learn how you can make the most out of your pharmacy technology, clinical services, and patient education.
Featured Guests include:
Amina Abubakar, Pharmacy Owner and CEO of the Avant Institute of Clinicians - EP 12
Brandon Knott, Owner of Cascade Specialty Pharmacy - EP 26
T.W. Taylor, Owner of Williamsburg Drug Company - BTS EP 39
Tana Kaefer, Director of Clinical Services at Bremo Pharmacies - EP 90
Theresa Toll, Pharmacist/Owner of Bay Street Pharmacy - BTS EP 46
Danielle Pierce, Director of Pharmacy Operations at Equitas Health - BTS EP 45
Rob Maher, Director Of Pharmacy Services at Klingensmith's Drug Stores - BTS EP 34
Lisa Hines, VP of Performance Measurement at Pharmacy Quality Alliance (PQA) - EP 20
Barry Klein, Owner of Klein’s Pharmacy - BTS EP 20
Looking for more information about independent pharmacy? Visit www.pioneerrx.com
EP97 - Teamwork Makes the Dream Work With Tammy Bullock
Nothing is better than an efficient pharmacy. They make the impossible look easy on a daily basis with the help of technology, efficient workflow, and — most of all — a fantastic team. Tammy Bullock, Staff Pharmacist at Osterhaus Pharmacy, knows a thing or two about creating a positive team culture. Join hosts Jeff Key and Marsha Bivins as they discuss pharmacy retreats, the benefits of in-person work, and striking a good work-life balance. In this episode, learn how you can leverage your technology, find your “why” in pharmacy work, and how to scale the mighty pharmacy mountain.
Hosted By: Jeff Key, President of PioneerRx | Marsha Bivins, Director of Trade Shows and Events
Guest: Tammy Bullock | Pharmacist at Osterhaus Pharmacy
Looking for more information about independent pharmacy? Visit www.pioneerrx.com
BTS EP48 Part 2 - The New Blueprint of Florida Pharmacy with Kevin Duane
Pharmacists face several obstacles in providing exceptional service. Whether we’re talking PBMs or DIR fees, patient care rarely follows a straight line. For Panama Pharmacy Owner Kevin Duane, it’s nothing that we can’t handle. In this episode, Kevin and Will Tuft talk about all things pharmacy in the Sunshine State, Kevin’s experience speaking in front of the Florida House, and his outlook on the industry’s future in Florida. Join us in this concluding discussion with Kevin to learn how you can personally affect change, how to keep innovating in pharmacy, and the inner workings of Florida law.
Kevin’s Written Testimony: https://oversight.house.gov/wp-content/uploads/2023/05/Kevin-Duane-written-testimony-5.23.23.pdf
Hosted By: Will Tuft | Director of Education at PioneerRx
Guest: Kevin Duane | Pharmacist Owner at Panama Pharmacy
Looking for more information about independent pharmacy? Visit www.pioneerrx.com
BTS EP48 Part 1 - Plunge into Pharmacy Technology With Kevin Duane
Embracing new pharmacy technology is a balancing act. On one hand, it can enhance your pharmacy’s workflow. On the other hand, it can lead companies to let go of human workers in favor of automation. For Kevin Duane, however, the solution is simple: new tech is meant to make pharmacy work even more efficient. On this episode, listen as the owner of Panama Pharmacy discusses taking over ownership of a near-century legacy and how he leverages pharmacy technology. Tune in to learn how to embrace the freedom of independent pharmacy, be a pillar of your community, and be more empathetic towards your patients.
Hosted By: Will Tuft | Director of Education at PioneerRx
Guest: Kevin Duane | Pharmacist Owner at Panama Pharmacy
Looking for more information about independent pharmacy? Visit www.pioneerrx.com
Catalyst Rewind EP 9 - Embracing New Pharmacy Technology
Technology makes the world go round. It touches every part of pharmacy life, from how you process prescriptions to how you communicate with your patients. Be ahead of the digital curve by embracing the latest and greatest in pharmacy technology and automation. Whether you want to learn about the growing role of artificial intelligence, how to better safeguard your patient’s information, or the future of pharmacy automation, this one is for you. Featured Guests include:
Natalie Wilcox, VP of Marketing & Operations at Medtel Communications \
Eileen Jordan, Customer Success Implementation Manager at Therigy - EP 87
Jackson Justus, Pharmacist Manager at Owl Pharmacy - EP 96
Nicolette Mathey, Owner of ATRIUM24 and Palm Harbor Pharmacy - EP 76
Doug Hoey, CEO of NCPA | Kraig McEwen, CEO of RedSail Technologies - EP 44
Ted Frank, RedSail Board Member | Steve Lawrence, RedSail Board Member - EP 45
Richie Ray, Owner of Richie’s Specialty Pharmacy and CMPD Licensing - EP 77
Doug Hoey, CEO of NCPA - EP 15
Looking for more information about independent pharmacy? Visit www.pioneerrx.com
BTS EP47 - The Pharmacy Wonderland With Meredy Ayers
There’s a saying that goes, “Behind every good pharmacist is a good technician.” Meredy Ayers begs to differ: pharmacy techs are beside the pharmacist, standing side by side to provide quality patient care. Technicians are indispensable and she is a shining example of this through her work as Administrative Coordinator for Bremo Pharmacy. In this episode, she and host Will Tuft discuss all things pharmacy techs, the work they do, and their ever-growing role in the episode. Tune in to learn how techs continue to shape the industry, embrace new pharmacy services, and how to create a positive work culture.
Hosted By: Will Tuft | Director of Education at PioneerRx
Guest: Meredy Ayers | Administrative Coordinator for Bremo Pharmacy
Looking for more information about independent pharmacy? Visit www.pioneerrx.com
EP96 - A Pharmacist's Guide to a Good Day With Jackson Justus
Pharmacy ownership is a tough journey, especially when you’re from another state. But for Jackson Justus, it’s all in a day’s work. Owner of the Iowa-based Owl Pharmacy, he tells himself, “I’m gonna have a good day at work today” as he begins the day. Through the power of optimism, kindness, and chicken salad, the Kentucky native’s team has become a tight-knit “Justus League'' of healthcare excellence. In this episode, we discuss all things ownership, the growth of AI in pharmacy, and how stillness can breed innovation. Tune in to learn how to manage vaccine rushes, better market your pharmacy, and make the most out of your trade show experience.
Hosted By: Jeff Key, President of PioneerRx | Marsha Bivins, Director of Marketing
Guest: Jackson Justus | Pharmacist Manager at Owl Pharmacy
Looking for more information about independent pharmacy? Visit www.pioneerrx.com
Catalyst Rewind EP 8 - Best of Catalyst Connect Speakers
It’s the most wonderful time of year at PioneerRx. With Catalyst Connect 2023 beginning this week, get in the Catalyst Connect spirit by watching this year’s speakers dish out priceless industry knowledge. Whether you’re attending this year or want to know what the fuss is all about, you don’t want to miss these nuggets of wisdom in this week’s episode of Catalyst Rewind. Featured Guests include:
Adam Robinson, Owner of Save-Rite Drugs - BTS EP 36
Micah Lansford, Managing Pharmacist at Roden-Smith Pharmacy - BTS EP 3
Troy Trygstad, Executive Director at CPESN USA - EP 65
Eric Cushey, Owner of Curtis Pharmacy - BTS EP 25
Kathy Campbell, CEO of Medicap Pharmacy | Bradley Davie, Jr., Sales Representative at InBody USA - BTS EP 43
Marc Ost, Co-Owner of Eric’s Rx Shoppe - BTS EP 41
Kari VanderHouwen, Owner of Duvall Family Drugs | Sirena Kalinski, Director of Pharmacy Operations - EP 75
Tanner Mitchell, Clinical Pharmacist - BTS EP 37
Kelley Babcock, Founder of Leadership Growth Formula - EP 68
Travis Wolff, Owner of Med-World Pharmacy - EP 80
Looking for more information about independent pharmacy? Visit www.pioneerrx.com
EP95 - Pharmacy in the Puerto Rico Sun With Debbie Weitzman
Debbie Weitzman’s career has been anything but ordinary. She’s held positions at top companies like JP Morgan, Johnson & Johnson, and now, Cardinal Health — but instead of working in the concrete jungle, she was soaking up the sand and surf of Puerto Rico. Debbie spent over 10 years working for Cardinal’s Puerto Rico division, and in that time, she picked up some valuable lessons in business and life alike. Debbie joins us to talk about her travels, how pharmacy differs worldwide, and what companies like Cardinal are doing to improve it at home and abroad.
Hosted By: Jeff Key, President of PioneerRx | Marsha Bivins, Director of Marketing
Guest: Debbie Weitzman | CEO of Pharmaceutical Segment at Cardinal Health
Looking for more information about independent pharmacy? Visit www.pioneerrx.com
Catalyst Rewind EP 7 | Pharmacy Ownership 101
Pharmacy work is an ongoing endeavor. Pharmacy ownership takes that to a whole other level. Owning your own pharmacy is a time-consuming but extremely worthwhile journey. Whether you’re dipping your toes into pharmacy ownership or need to freshen up your small business, tune into this week’s episode of Catalyst Rewind to get must-have advice from some of the best and brightest pharmacy minds. Featured guests include:
Jay Phipps, CEO of Phipps Pharmacy - BTS EP 30
Adam Robinson, Owner of Save-Rite Drugs - BTS EP 36
Bruno Tching, Pharmacy Owner and CPESN Luminary - EP 56
Vicki Einhellig, CEO of Good Day Pharmacy - EP 23
Looking for more information about independent pharmacy? Visit www.pioneerrx.com
BTS | EP46 - The Trials of Ownership With Theresa Tolle
The road to ownership is a long one, but the journey is always the reward. Theresa Tolle knows full well the changing world of ownership. Theresa is the Owner of Bay Street Pharmacy in Florida and CPESN Florida Lead Luminary, where she is at the forefront of making sure independent pharmacists are getting their fair share. In this week’s episode, she gives tips and advice on how to make sense of pharmacy ownership, what enhanced services your pharmacy should implement, and how to expand your revenue streams other than filling prescriptions. Learn how to be ahead of the curve of pharmacy ownership.
Hosted By: Will Tuft | Director of Education at PioneerRx
Guest: Theresa Tolle | Pharmacist/Owner of Baystreet Pharmacy
Looking for more information about independent pharmacy? Visit www.pioneerrx.com
EP94 - Turning the Tables on Drug Pricing With Marc Essensa & Darren Thieding
Drug pricing has been a long-standing issue for independent pharmacies, but the tables are starting to turn. Thanks to organizations like IPC, the industry’s largest GPO, independents can finally get a fair deal. In this episode, we meet with IPC executives Marc Essena and Darren Thieding to talk all things drug pricing. We discuss how rebates can be as bad as DIR fees, how making a plan is harder than executing it, and how IPC is helping shape the future of independent pharmacies. Tune in to learn about how you can save thousands on wholesale drugs, get a discount on next-day drug shipments, and improve your pharmacy’s finances.
Hosted By: Jeff Key, President of PioneerRx | Marsha Bivins, Director of Marketing
Guest: Marc Essensa, CEO of IPC | Darren Thieding, EVP of Sales, Marketing, & Membership at IPC
Looking for more information about independent pharmacy? Visit www.pioneerrx.com
BTS | EP45 - Technicians Take the Stage With Danielle Pierce
If independent pharmacy was a movie, technicians would have been behind the scenes — but now, thanks to techs like Danielle Pierce, they’re getting their time in the spotlight. Danielle, a CPhT and Director of Pharmacy Operations at Equitas Health, is all about advancing techs and helping their skills shine. Danielle joins Will this week to talk about the transformative power of pharmacy technicians, how Equitas Health advances techs, and how you can follow their lead to help your techs do the same. Lights, camera, action: it’s time for the technicians to take the stage.
Hosted By: Will Tuft | Director of Education at PioneerRx
Guest: Danielle Pierce | Director of Pharmacy Operations at Equitas Health
Looking for more information about independent pharmacy? Visit www.pioneerrx.com