Cet & Friends

In the last episode of 2019, I'm podcasting solo.

I'm fawning over my friends, letting you know what you can expect of the podcast in 2020 and covering the misconception that once you go open, you're stuck in non-monogamous hell forever, if you don't like it.

I also fangirl over The L Word: Generation Q and The Art Assignment a bit, since I was already out of breath the entire episode.

This episode featured Sam, a Team Lead in a financial technology call center.

Like the last episode, we pulled a tarot card. Per the card, we spoke on possibilities.

We also spoke on some customer service nightmares, empathy, the backend of call center calls and customer service misconceptions.

Hopefully, this episode finds you at a time where it can make a difference in your dealings with retailer workers, or service industry professionals. If you work in any of those industries, my hat’s off to you. I hope you get some respite this holiday season and are taking care of yourself.