Restaurant Owner Lessons

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By Chef Tony Marciante
A series of moments with me, Chef Tony Marciante.
I own and operate "Chef Tony's Fresh Seafood Restaurant" in downtown Bethesda, MD and have 30+ years in the restaurant trade.

I know it's a tough game full of challenges, wins and moments in the middle.

I'm just trying to help you survive, then thrive as I have had the honor to.

Currently rated the #1 restaurant out of 270 places to eat in Bethesda, I've been blessed over the last 10 years...let me share some tips and tricks, stories and strategies & most importantly...develop a community around this crazy thing we're involved in!
Crush your fear about bad reviews!
No one likes them, but every restaurant will get a bad review. Listen and learn about how to respond quickly, with compassion…whether the review was positive or negative. You can be a shining star and reverse a negative situation by how, and when you respond. Let's get those "star ratings" climbing in the right direction!
12:42
July 13, 2018
Authenticity ALWAYS wins.
Over coffee and answering our latest TripAdvisor.com reviews, I had a thought. Listen in on authenticity, and why it should be your dominant ingredient, and should help you win the game. Now let me get back to my java... Thanks for listening, be authentic with your guests today.
07:53
July 11, 2018
How to cook for people with allergies...
Quick intro talk on cooking for people in our restaurant for allergies. We want to keep everyone safe and healthy, but also as a guest...please don't use the word "allergy" unless you're serious. It's all about communication, thanks for listening. If you find value, can you please share and tell a friend?? We're on all kids of platforms now too, easy to find Chef Tony!
08:39
July 10, 2018
How can we get this thing to fit?!
Cooler and calmer heads prevail, sometimes you need more than one…
03:30
June 14, 2018
We must innovate!
As modern restaurateurs, we need to innovate always. Don't get stuck in old ways, be creative, try things, fail...keep going!
10:43
April 25, 2018
Technical Listen: New Recording (bear with me)
Just trying to nail down better quality for everyone. Real content episode tomorrow!
07:08
April 10, 2018
How do you stay inspired??
I know my audio has been up and down, better audio next episode! It's growing.... Thanks for listening! Comments are welcome! Find the podast @ Apple Podcasts Anchor.FM PocketCasts http://www.facebook.com/cheftony http://www.Twitter.com/cheftony http://www.RestaurantOwnerLessons.com Stitcher Show location https://www.stitcher.com/s?fid=180505&refid=stpr
10:18
April 9, 2018
The Podcast is growing...want to be a guest?
Thanks for listening! Comments are welcome! Find the podast @ Apple Podcasts Anchor.FM PocketCasts http://www.facebook.com/cheftony http://www.Twitter.com/cheftony http://www.RestaurantOwnerLessons.com Stitcher Show location https://www.stitcher.com/s?fid=180505&refid=stpr
09:40
April 8, 2018
How does this sound...can I get some feedback?
I'm recording these using a number of methods...would LOVE your feedback.. Does the background driving noise make you not want to listen? Is is any big deal? Should I "produce" a bit at home? Just fyi, this episode was recorded driving home, but I WAS able to tweak a bit in GarageBand and cut out some background noise. Would love to hear your feedback...thanks for listening! Thanks for listening! Comments are welcome! Find the podast @ Apple Podcasts Anchor.FM PocketCasts http://www.facebook.com/cheftony http://www.Twitter.com/cheftony http://www.RestaurantOwnerLessons.com
10:13
March 31, 2018
How important the right ENERGY is to your business...
Call it "woo woo" or not, I believe the energy around your business is SOOOO important. How you handle yourself, talk with your staff, talk with your guests, even how you "talk" to your restaurant! Hear a few examples of how we've gone above and beyond with our guests...sometimes just by chance! Thanks for listening! Comments are welcome! http://www.facebook.com/cheftony http://www.Twitter.com/cheftony http://www.RestaurantOwnerLessons.com
16:16
March 31, 2018
What's all this SOCIAL MEDIA?!
Even in 2018, restaurant owners don't really "GET" social media. If you're in the game, this might be a little "1.0" for you, but hopefully we start to get better conversations around how social media (and email marketing actually) can impact your business.
16:49
March 27, 2018
Reservations Part II + "Pick your battles"
More recap on the reservation situation (see part 1 if that makes no sense) and what battles do you really want to fight?! Thanks for listening! Comments are welcome! http://www.facebook.com/cheftony http://www.Twitter.com/cheftony http://www.RestaurantOwnerLessons.com
13:49
March 25, 2018
How do you handle Reservations?! and we have a problem.
For restaurants like ours, reservations are expected... we have always taken them, and also of course take walk ins... But lately since we're blessed with a lot of business, an issue has come up that we need to address. Listen in and as always, we WELCOME your feedback! Thanks all, Chef Tony
13:48
March 24, 2018
What do you do on a SNOW day?? Here are my ideas...
Yesterdays 5 inches of snow basically kept everyone home, here's how I brought in over $800 with a simple email. (psst...you can too!)
06:04
March 23, 2018
What is YOUR inspiration for being in the hospitality biz?
I share my startup story, and some of what has happened in my current location...what is your story?
12:58
March 23, 2018
Best ways to hear feedback from your guests...and a recent "interesting" dining experience for me!
Hey everyone, in this episode I focus on how a recent dining experience shapes my "feedback loop" and what might benefit you and your restaurants REPUTATION.
13:44
March 20, 2018
Why exactly are you listening?
I'm always trying to bring knowledge, and really want to interact with everybody who's listening… Let me know why you're listening what you doing the comments below....
08:22
March 20, 2018
It took 8 YEARS??!
Quick insight due to a table that's in today...listen in for what took 8 years, pretty amazing. Love to hear your feedback, and incase you want to ask a question or be a guest on the show, leave a comment or download the Anchor app! Thanks for listening, rock the day!
08:12
March 16, 2018
How are you creating digital media for your restaurant?
Lets talk how to shine with your digital media!
13:08
March 9, 2018
Do you use takeout services like Uber Eats? why or why not?
Would love to hear your thoughts on takeout services... we love them!
09:20
March 6, 2018
Quick tip 836:find a handy woman...
Quick Tip: Find a handy man or woman...
03:00
March 4, 2018
Beta Episode, how do we handle promotions?
Great to have a friend calling in a poignant question about promotions… How do we best handle them in the restaurant industry? a little feedback from what I do… Love you hear YOUR thoughts! Chef Tony
04:21
March 3, 2018
Restaurant Owner Lessons:the Podcast
I an launching a podcast (shocker) around restaurant owner space!
03:13
March 2, 2018
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