The Client Experience Collaborative Podcast

The Client Experience Collaborative Podcast

By The CX Collaborative
Welcome to the Client Experience Collaborative Podcast. These three CX industry veterans, Ryan Suydam (Client Savvy), Steven Keith (CX Pilots), and Blake Godwin (Client Savvy), are client experience innovators and pioneers in helping professional services companies understand and master the science and art of CX. Join them on this info-packed bi-weekly podcast as they untangle the world of Client and Employee Experience for firms who want to become more experience-led.

Be sure to visit our website at www.clientexperience.com and subscribe to the podcast on your favorite podcast app.
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Change Management in Professional Services (Part 1)
The Client Experience Podcast presents its 6th episode featuring our host Blake Godwin (Client Savvy), as well as Steven Keith (CX Pilots), and Ryan Suydam (Client Savvy). These three individuals are the client and employee experience innovators and pioneers in helping professional services companies understand and master the science and art of experience.  In this episode (a two-part series) the CX leaders discuss change management within professional services firms. Their strategies and remedies provide insights into how the firms can successfully implement change throughout their organizations. Make sure to join us on our next episode with Tim Schroeder from Neumann Monson to continue the conversation.  Make sure to visit our website or leave us a message via Anchor to be featured in our next episode.
46:36
July 1, 2020
How CX & EX create award winning firms with Chad Clinehens
The Client Experience Podcast presents its 5th episode featuring Blake Godwin (Client Savvy), Steven Keith (CX Pilots), and Ryan Suydam (Client Savvy) along with our guest, Chad Clinehens, CEO from Zweig Group. In this episode, Chad joins in the conversation to talk about how a formalized Client Experience and Employee Experience program can play a big part in firms being recognized as the “Best Firm to Work For” and what those firms are doing differently to win those awards. Make sure to visit our website at http://www.clientexperience.com/ or leave us a message via Anchor (https://anchor.fm/clientexperience/message) to be featured in our next episode.
53:04
June 17, 2020
Client Experience for Mergers and Acquisitions
The Client Experience Podcast presents its third episode featuring Blake Godwin (Client Savvy), Steven Keith (CX Pilots), and Ryan Suydam (Client Savvy). These three individuals are client and employee experience innovators and pioneers in helping professional services companies understand and master the science and art of experience. In this episode, we discuss mergers and acquisitions, especially during this current situation.  Make sure to visit our website at http://www.clientexperience.com/ or leave us a message via Anchor (https://anchor.fm/clientexperience/message) to be featured in our next episode.
38:44
June 3, 2020
Value Creations for Clients in a Crisis
The Client Experience Podcast presents its third episode featuring Blake Godwin (Client Savvy), Steven Keith (CX Pilots), and Ryan Suydam (Client Savvy). These three individuals are client experience innovators and pioneers in helping professional services companies understand and master the science and art of CX and EX. In this episode, we discuss how firms can be innovative and drive value for clients during challenging times, innovative ideas for remote work, and finding new ways to remotely interact with those that matter most in your lives and within your organizations. Make sure to visit our website at http://www.clientexperience.com/ or leave us a message via Anchor (https://anchor.fm/clientexperience/message) to be featured in our next episode.
37:47
May 20, 2020
Client Experience in a Changing Landscape
The Client Experience Podcast presents its second episode featuring Blake Godwin (Client Savvy), Steven Keith (CX Pilots), and Ryan Suydam (Client Savvy). These three individuals are client experience innovators and pioneers in helping professional services companies understand and master the science and art of CX and EX. In this episode, we discuss how firms can be innovative with their crisis responses, dealing with remote work, and finding new ways to remotely interact with their clients. Make sure to visit our website at www.clientexperience.com or leave us a message via Anchor to be featured in our next episode.
30:45
May 6, 2020
Embracing Client Experience During Coronavirus
The Client Experience Podcast presents its first episode featuring Blake Godwin (Client Savvy), Steven Keith (CX Pilots), and Ryan Suydam (Client Savvy). These three individuals are client experience innovators and pioneers in helping professional services companies understand and master the science and art of CX. In this episode, we discuss how firms can be innovative with their COVID-19 responses, dealing with remote work, and finding new ways to remotely interact with their clients.  Make sure to visit our website at www.clientexperience.com or leave us a message via Anchor to be featured in our next episode. 
30:36
April 22, 2020
Welcome to The Client Experience Collaborative Podcast
Thanks for joining us for The Client Experience Collaborative podcast. We're excited to be introducing the show and bringing you new episodes every two weeks. This podcast collaboration will dive deep into Client Experience for Professional Services. We will speak with experts and practitioners throughout the industries we serve. This collaboration is made possible by Client Savvy and CX Pilots. Make sure to tune in for our first episode release, coming soon. 
00:54
April 14, 2020