Coffee Break - Loc-Doc Security

EP 42 | Tactical Tips to Cultivate Trust | Guest: Levi Gray

An episode of Coffee Break - Loc-Doc Security

By Chad Lingafelt
About
We have weekly conversations around our morning coffee break. Topics are directed to personal development and small business operations.
More places to listen
We have weekly conversations around our morning coffee break. Topics are directed to personal development and small business operations.
locdoc.net

More places to listen

EP 45 | Transforming Your Team Through Informative Meetings | Guest: Thomas Heavey
You Don't have to dread having Meetings!  On this episode of Coffee Break, Chad Lingafelt chats with Thomas Heavey, our Training Director, about how we've transformed our Team and Company Culture through informative Meetings.  We dive deep into Why we do Team Meetings, How we do Team meetings, & the Benefits of these meetings.  We have 3 Major Meetings at Loc-Doc Security: All Team Meeting on Monday Morning to Kick off the Week  (15 minute Conference Call) All Team Meeting on Wednesday Morning (90 minute Group Gathering at Headquarters) Leadership Meeting Following the All Team on Wednesdays (30 minutes) How you manage your meetings reflects the leadership and management of your Organization! If the meeting is inconsistent with starting on time, or there is no specific goals set or outcome for the meeting, your business is probably run in the same fashion. You can send a clear message about your culture to your team by the way that you or your leadership conducts meetings.  Be sure that your team members know in advance what is expected ; having clear expectations of start and end times can help inspire efficient and productive meetings.  Here are 7 Tips that have helped to improve our meetings!  Tip 1: Start on Time We ensure each meeting starts on time and ends on time, that everyone is on the call or in their seat because we respect each team members time. It's a simple but effective message to send when your meetings start on time and end on time.  We strive to honor our dismissal time so that our team and our customers won't be impacted by any late arrivals.  One of the first things that we do to kick off our Wednesday Team Meetings, is to have each team member share 1 positive thing that happened during the week.  Starting the conversation on a positive and encouraging note helps to drive the right culture of positivity leaving everyone in a great frame of mind and receptive to learning.  Tip 2: Keep it On Track We have a set agenda or format to keep the meeting on track. After discussing and informing the team of new items to be aware of or upcoming events, we usually break into small groups to focus on specialized training for each department. This ensures that we utilize the time wisely and our small groups can focus on developing their skill set within their own realm. For example, we have different education specifically for team members in the electronics division, locksmith division, and even accounting department.  Instead of broad education with all team members, we get down to the micro level.  Tip 3: Use a Shareable Platform We use Google slides to present in meetings which is easy to utilize, has the ability to have multiple contributors, and everyone is able to manage their portion of the presentation. Tip 4: Collaborate with your Leadership We gather once a week with our leaders to communicate 4 things in each department. A Big Win - Something Accomplished that they've been working on.  Benchmarks - What is expected and is it being met? What they need help with Next Big Thing - What they are working on? We ensure this meeting is brief and efficient by making it technology free (no cell phones or distractions). This helps us stay in unity throughout the week and has helped to speed up the growth of our organization by creating motion.  For the rest of the tips, go to locdoc.net/blog for more information about our meetings, or for shareable examples of our meetings, contact us through email info@locdoc.net
54:30
November 12, 2019
EP 44 | Building a Community | Guest: Blake Urmos
On this episode of Coffee Break, Chad Lingafelt chats with Blake Urmos, co-founder of Low Voltage Nation, a community group to support and encourage others in the same field.  Low Voltage Technicians are most likely experienced in helping install wiring, cabling, and cameras for Access Control Systems to entertainment systems and even communication systems.  Low voltage systems are comprised of electrical equipment that uses 50 volts (V) of electricity or less.  Residential examples of low voltage systems include doorbells, garage door openers, home security sensors, thermostats, and landscape lighting. Commercial low voltage systems cover a wide array of categories, from fire protection to security systems to sound and communication. Blake Urmos shares his "Why" behind starting a community for fellow low voltage professionals and How you can build a Community of your own no matter what industry you are in!  For more information about Low Voltage Nation and Blake Urmos, see the links below!  Low Voltage Community https://www.facebook.com/pg/lowvoltagenation YouTube Channel https://www.youtube.com/channel/UCcD17p0S1m_0VQhw3_F02rg Instagram https://www.instagram.com/lowvoltagenation
27:19
November 5, 2019
EP 43 | Growing Where You Are Planted | Guest: Gerard Littlejohn
Gerard Littlejohn joins us for coffee and a conversation about a microwave society, what to do when you hear "Must be Nice", and the value of a relationship. We dive deep and discuss Gerard's career path, his entrepreneur origins, and his expertise in the Sports Marketing industry.  Gerard Littlejohn is the Executive Director of the Steve Smith Foundation and works to assist victims and survivors of domestic violence as well as helping families in need with health and wellness services.  Listen as we discuss Gerard's beginnings as a Charlotte BobCats intern, sports marketing with Lowes and Dick's Sporting Goods, and owning his own business producing Creative Content. 
49:54
October 29, 2019
EP 42 | Tactical Tips to Cultivate Trust | Guest: Levi Gray
If you ever struggled with trusting people, you might want to listen to this podcast. Levi Gray shares insights with us on Cultivating Trust in relationships, while hiring, and working with team members. Here are 3 Main Takeaways 1. Trust is being Vulnerable 2. Trust that people have the best intentions 3. Building Relationships to cultivate trust requires sharing personal stories
45:13
October 22, 2019
EP 41 | Overcoming Perceived Failures and Exceeding Goals | Guest: Chris Elmore
Chris Elmore joins us for a coffee break and we discuss his outlook on what the world perceives as failures, setting and adjusting goals, how the right coach can be transformational, and how much he thinks a polar bear weighs. 
53:17
October 15, 2019
EP 40 | Implementing Scrum Methods in Your Business | Guest: Nick Jordan
On today's Coffee Break, Nick Jordan, an Agile Coach and Scrum Master shares insights and tips to improve your business work flow by implementing scrum methods. 
43:11
October 8, 2019
EP 39 | Qualities Necessary to Lead | Guest: Lucas Boselli
Joining us for a Coffee Break is Lucas Boselli the Executive Vice President of ASSA ABLOY and Head of Americas division. Chad Lingafelt and Lucas Boselli discuss the qualities you need as a leader, setting priorities, and command & control vs influence. 
41:45
October 1, 2019
EP 38 | The Entrepreneur Cycle | Guest: Alex Smereczniak
Joining us for coffee is Alex Smereczniak with @2ulaundry. We discuss Alex's journey through multiple business ventures and the discovery process of each. 
36:22
September 24, 2019
EP 37 | How To: Unlock the Potential | Guest: Brian Parsley
Listen as Chad Lingafelt and Brian Parsley discuss career paths and unlocking potential . Brian shares his story and successes as a business intelligence strategist and how he was a expert chicken cutter at Boston Market. 
43:50
September 17, 2019
EP 36 | The Importance of Telling Your Story | Guest: Aaron Beaver
Listen as Chad Lingafelt discusses this vital part you may be missing in your Marketing Strategy and leave with some important takeaways with Master Story Teller Aaron Beaver! Message us and let us know if you need help telling your story! 
39:50
September 10, 2019
E35 | Inventory your Inventory | Guest: Sam Gray
On this episode we talk with Sam Gray, Purchasing Manager, about Inventory, Processes, and what he has learned about organizing and streamlining our warehouse.
45:19
September 4, 2019
EP 34 | Improving Your Customer Service Process | Guest: Jerry Kaizen
On this episode we talk with Jerry Kaizen about Customer Service, Processes, and what he has learned over the last 15 years in the customer service industry.
35:16
August 27, 2019
EP 33 | How To: Acquire a Business or Sell Your Business to Investors | Guest: Bill Bath
Today we chatted with Bill Bath about his specialty, Mergers & Acquisitions. If you’ve ever wanted to sell your business or acquire one, we have several tips from Bill that can help you in the process. Bill is a Managing Partner of Legacy Mergers and also Charlotte Chairman of 12 Mavens; an invitation only community of CEOs and entrepreneurs that meet together to grow and challenge each other in a confidential community setting. 12 Mavens has chapters all across the country and helps  CEO’s operate at their highest level. 2 Simple Tips Before you bring your Business to Market:  Tip 1: Make sure your Books are Clean! You want to make sure no-one is running personal expenses (like a home, yacht, or vacation) through the company.  Tip 2: Figure out what are you going to do next? Do you want to retire and live that beach life? Are you selling to fund your next venture?  3 Tips to Aquire Someone Else's Business:  Tip 1: There will be risk. Know what risk you are willing to take and where you draw the line.  Tip 2: Look for clean books - or cleanish.  Tip 3: Know your strategy. You have to know what will be beneficial to your business  3 Risks to Look For:   1. Quality/ Stability of Financials - How much debt do they carry? What type of cash flow do they have?  2. Culture - Does theirs mesh with yours?  3. Synergy - Will absorbing them produce a greater effect?  Have you ever acquired a business? We want to hear from you! Tell us any tips or takeaways you learned in the process.   You can connect with Bill on Linkedin linkedin.com/in/billbath/or Legacy website legacymergers.com/profiles/bill-bathand check out the 12 Mavens site here 12mavens.com
32:57
August 20, 2019
EP 32 | Office Space Planning | Guest: Brian Smith
Today's guest is Brain Smith from Regent Commercial real estate.   We discus our recent office expansion as well as negotiating a lease with a landlord and many other useful tips as you look at expanding your office space.
40:26
August 13, 2019
EP 31 | Training for Scaling | Guest: Thomas Heavey
 Today our Training Director, Thomas M Heavey IV sits down with Chad Lingafelt to talk about Our Training Process and how it’s transformed our ability to scale business growth. Join us as we share practical advice, our own strategies, and unique ideas that has enabled our team to go from 5 to 40. 
35:44
August 6, 2019
EP 30 | Adapt and Thrive | Guest: Ryan Estis
Ryan Estis joins us for a conversation on how to Adapt and Thrive. 
36:18
July 30, 2019
EP 29 | Agile vs Waterfall | Guest: Lucas Ward
Our Senior App Developer Lucas Ward joins us in studio to discuss the difference between Agile and Waterfall development processes.
38:19
July 23, 2019
EP 28 | The Justice Firm and InterCity | Guest: Keenya Justice
Keenya Justice joins us for a conversation on how she's educating the public on Eminent Domain Laws and finding ways to stay connected with people who she can help.  Keenya is also part of a new venture called InterCity that connects small business with the ability to find private transportation for same day round trip business meetings.
28:03
July 16, 2019
EP 27 | Training Strategies | Guest: Guy T. Robinson
Join us as we chat with Guy T. Robinson about the ASSA ABLOY Door Security Solutions Training Center.  Guy shares about his philosophy on practical, quality training.  1.   Use Teaching Tactics 2.  Teach the Original so you can spot the counterfeit  3.  Training Builds Confidence
47:02
July 9, 2019
EP 26 | Leading in Marketing | Guest: Blair Primis
How do you know your marketing strategy is working?  Find out as Blair Primis discusses the philosophy on OrthoCarolina and how they are integrating themselves in many aspects of the community and bringing value rather than advertising! Blair also leads several teams and chats about Leadership principles and recognizing great behaviors with his team.  
39:57
July 2, 2019
EP 25 | Storytelling to Build a Business | Guest: Duncan Littlefield
Enjoy this great conversation with Duncan Littlefield of The Littlefield Company - He shares his story of learning from experience in Golf and Building a business.
42:00
June 25, 2019
EP 24 | Educate Your Customer | Guest: Chris Gilliland
Chris Gilliland from William Douglas sat down to discuss how they are educating their customer base with a weekly Radio show on ESPN in Charlotte and Asheville, Podcast, Videos and Books published for the HOA (Home Owners Associations) boards and communities. Chris also discussed business growth through People, Process and Customers.  Building good processes will aid in growth and acquisitions.
39:40
June 18, 2019
EP 23 | Top 5 Episode Countdown | Host: Chad Lingafelt
We count down the Top 5 Most Listened to Episode Countdown Plus answer questions from the audience Live!  First episode released on August 14, 2018 43 episodes released as of June 11, 2019 Momentum Industry Transformer Building a Brand from Scratch Hiring for Culture, Training for Skill Carefrontation
44:12
June 11, 2019
EP 22 | Company Culture Awareness | Guest: Scott Baker
Scott Baker, a former Group President from Assa Abloy, sat down with Chad Lingafelt in March during the Medeco Security Center Program Conference in San Antonio, Texas.  Scott shared amazing insights on highlighting company culture and how it impacts what any organization can accomplish.  This is one you don't want to miss!
36:48
June 4, 2019
EP 21 | Carefrontation (Care + Confrontation) - How to Have Tough Conversations | Guest: Kurt Graves
Kurt Graves from Vistage Worldwide joins us this morning to discuss his experience as a Executive Coach and his excitement of helping people become self aware while accomplishing great things.
38:19
May 28, 2019
EP 20 | Industry Communities Impacting Communities | Guest: Christina Spratley
Christina Spratley, Facility Manager for Lincoln Harris and current President of the IREM Western North Carolina Chapter joins us to discuss property management overview and how IREM (Institute of Real Estate Management) is impacting the community and staying engaged with peers, partners and practical advice.  IREM and Property Managers work by Prior Planning Prevents Poor Performance and Christina explains why that matters.
33:30
May 21, 2019
EP 19 | Peer Groups and Coaching - Do you need it? (EntreLeadership) | Guest: Alex Judd
Alex Judd from Dave Ramsey's Entreleadership All Access coaching program joins us to discuss all things about the value of coaching, accountability, peer encouragement, and feedback! Listen as Chad Lingafelt and Alex Judd have a fun and energetic conversation.   Alex is a young professional and evolving motivational speaker.  His experience and wisdom comes from coaching and learning from business leaders from all walks of life throughout the country.
41:23
May 14, 2019
EP 18 | That Venture Guy | Guest: Larry Thompson
Larry Thompson is a serial entrepreneur - he looks for ways to improve processes inside the real estate industry and develops business to solve the problems.  
41:20
May 7, 2019
EP 17 | Let's get Hype | Guest: Geoff Schultz
Geoff Schultz brings an incredible perspective and practical insight to how to tell your business story through video content.  Geoff has been in content creation for over 10 years, but has a unique way of looking at analytics to clarify your message.  Visit http://hypekick.com for more information.
36:17
April 30, 2019
EP 16 | Starting from Scratch | Guest: Shelly Henderson
Shelly Henderson stopped by just after her LIVE Segment on Fox46 Charlotte to chat about 21 years in the business with her husband Phil Henderson.  They started the company from scratch while raising 2 boys.  She shares some insights from her journey and that she wants to get rid of Pasta!  https://www.shellylhenderson.com/
35:11
April 23, 2019
EP 15 | The Clean Eating Couple | Guest: Liz Falcigno
Liz Falcigno started blogging and share her passion for good food in 2013 - she has been consistently growing her audience and building an amazing website filled with helpful information, recipes and resources.  Her story of consistency is very inspiring and once you'll want to hear.
30:35
April 16, 2019
EP 14 | Career Risk or Strategic Moves? | Guest: Daniel Gills
Daniel Gills from ASSA ABLOY sits down with us during the Medeco Security Center Conference in San Antonio, TX and discusses ways he navigated his career through ASSA ABLOY.
26:18
April 9, 2019
EP 13 | Industry Transformer | Guest: Steve Van Till
Listen to this episode if you want some practical tips on how to grow and develop your team and organization.  Steve has a long history in the security industry, but it also recognized as a great leader.  In the episodes he shares several ideas and concepts that the team at Brivo is implementing for on-boarding and training.   Brivo Steve's Blog Steve's book Steve's book on Amazon
39:48
April 2, 2019
EP 12 | Uniquely Qualified | Guest: Jacinda Jacobs
Buckle up for an exciting fast pace conversation with Jacinda Jacobs.  She stops by the studio to talk about her book, Uniquely Qualified and how her platform has expanded far beyond what she ever imagined.   More information about Jacinda, http://www.msjacinda.com
40:38
March 26, 2019
BONUS Episode | Let's Be Contagious! - 2019 ASSA ABLOY Medeco Security Center Conference Keynote | Chad Lingafelt
This is a bonus episode!  Here is the full talk Chad Lingafelt shared at the 2019 ASSA ABLOY Medeco Security Center Conference in San Antonio, TX.  How can we share our passions and be contagious by learning from those who have done it better and share with those who are learning.   The Full Video is available at: https://youtu.be/YkSGUN8qwVI
23:09
March 22, 2019
EP 11 | Outside Input on Process Development | Guest: Lucas Ward
Our in house App Developer, Lucas Ward joins us for a discussion on how to Observe, Document, Refine, Develop and Repeat for process improvement.  A unique spin is added someone from outside your industry to eliminate assumptions of how a process should work.
38:14
March 19, 2019
EP 10 | How Do You Know If You're Winning? | Guests: Tony Hokanson & Lars Johnston
This is a unique episode of the Coffee Break Podcast - we took the whole show to San Antonio, TX as we get prepared for the ASSA ABLOY MSC Conference.  We sit down with Lars Johnston of Calgary Lock and Tony Hokanson from Bloomington Security Solutions to understand how they are measuring success in their businesses and understand the importance of metrics and scores.  
1:09:46
March 12, 2019
EP 9 | How To: Bring Excitement To Your Industry | Guest: Jake Fehling
Jake Fehling from Movement Mortgage joined us to discuss his professional journey and how he is working with the Movement Mortgage Brand to teach it's loan officers how to build a personal brand and focus on providing relevant content to their network and customers.
34:36
March 5, 2019
EP 8 | You Mind if I Visit? | Guest: Uriah Ortiz
After connecting on Instagram, Uriah Ortiz asked if he could visit our company and see how our organization is operating with 31 team members.  While he's visiting, he shares his inspiring story of how he started small and grew his business over the past 9 years and how he's not done yet!
34:24
February 26, 2019
EP 7 | KPI's & Metrics | Guest: Andy Hummel
In this episode, we discuss how Andy utilizes KPI's and Business Metrics to help coordinate sales initiatives and communication with a sales team across the entire United States.
34:28
February 19, 2019
EP 6 | Coffee and Change Management | Guest: Chris Berger
Chris Berger joins us to discuss his local artisan coffee roasting company Sugar Creek Coffee Roasters.  He also handles corporate communication for Atrium Healthcare and we have a great discussion on communicating change within your organization.  
35:57
February 12, 2019
EP 5 | Experience Application | Guest: Chris Brown
Chris Brown joins us from Nashville, TN to discuss how each life experience has built upon each other and brought him to his current adventure.  Chris also offers great advice for business owners, leaders and individuals who want to stay focused on personal development.
35:54
February 5, 2019
EP 4 | Building a Brand Online | Guest: Johnny Freeman
In this episode, we meet Johnny Freeman who is the founder of Johnny Fly Co.  the eco-friendly fashion brand had humble begins around a dining room table to launching a worldwide wood frame eyewear line and eventually launching a physical retail location.  Johnny shares his story and how they arrived to the brand they are today.
36:15
January 29, 2019
EP 3 | The Perks of Perseverance | Guest: Carl Ford
37 Year Radio Veteran and North Carolina Senator Carl Ford joins us to talk about how he's set goals, learned from failures and stayed focused on never giving up.
40:29
January 22, 2019
EP 2 | How To: Improve the Work Flow Process | Guest: Levi Gray
Levi Gray from Loc-Doc Security Discusses simple ways to improve work flow processes. AIM A - Analyze I - Implement M - Modify
38:21
January 15, 2019
SEASON 2 EP 1 | How Collaboration is Beneficial | Guest: Marko Galbreath
Joining us from Virginia, our in studio guest Marko Galbreath (T4Tactics) as we talk about how he's found value in collaborating on security solutions with a unique relationship. 
34:55
January 8, 2019
EP 20 | How was your 2018? | Guests: Aaron Beaver & Ben Sultze
A fun episode of talking with Ben Sultze (ASSA ABLOY), Aaron Beaver (Elwood Digital / The Suffer Club) and Chad Lingafelt (Loc-Doc Security). Discussing memorable moments from 2018!
34:09
December 25, 2018
EP 19 | Building a Brand from Scratch | Guest: Janine Bithell
We are talking shop with Rosewood Co’s Janine Bithell on today’s Coffee Break Podcast
36:30
December 18, 2018
EP 18 | How To Utilize Virtual Departments | Guest: Michael Ly
We talk with Michael Ly about small business and how you can use virtual companies to scale your company.
31:39
December 11, 2018
EP 17 | Launching Dreams | Guest: Garrett Tichy
We have a conversation with Garrett on starting a coworking company and how his community engagement drove his desire to provide a working space for others to launch their dreams. During all this, he opens up about self-awareness and keeping your mind sharp.
37:30
December 4, 2018
EP 16 | Hiring for Culture, Training for Skills | Guest: Lars Johnston
We chat with our Canadian friend, Lars Johnston from Calgary Lock. The conversation dives into how we are building our teams by improving our hiring technics and getting the right people on our team.
37:52
November 27, 2018
EP 15 | Outrageous Kindness & Courageous Honesty | Guest: Levi Gray & Lucas Ward
Part 3 of our series on our organization’s Core Values.
36:15
November 21, 2018
EP 14 | The Why Behind Starting a Business | Guest: Josh Norris
Josh Norris from Green Brothers Juice in Charlotte, NC stops by with smoothies and a discussion on how why he started a juice business.
38:01
November 13, 2018
EP 13 | Why You Need Core Values | Guest: Sam Gray
We've outlined 8 core values for our organization. In this episode, Kevan Starr, Sam Gray and Chad Lingafelt discuss 2 of those Core Values - Consistent Communication and Cultivate Trust
42:04
November 6, 2018
E12 | Automating Business Processes with Robots | Guest: Greg Whitus
Greg Whitus contacted us on Linkedin and we've connected a few times to discuss ways to share our stories. Today, Greg visits with us to discuss how business processes can be automated for small businesses to gain a competitive edge. Greg hosts his own podcast called Technology Equalizers
36:51
October 30, 2018
EP 11 | How To Define Expectations | Guest: Levi Gray
Defined EXPECTATIONS Don't be frustrated with unmet expectations when YOU have not clearly set them. Can the customer or teammate execute the expectations without further explanation?
41:07
October 23, 2018
EP 10 | Adding Value for Your Customers | Guest: Austin Marvel
Professional Photographer Austin Marvel joins us to discuss ways to add value to your customers and developing a marketing message to share with your customers.
35:29
October 16, 2018
EP 9 | Career Growth in a Large Corporation | Guest: Ben Sultze
Ben Sultze from ASSA ABLOY joins us in studio for Coffee and a discussion about personal growth in the security industry. Ben developed his career through ASSA ABLOY from managing a sales territory to now managing the aftermarket installation channel of business. Fun conversation and insights included in this episode
35:51
October 9, 2018
EP 8 | When You Need Some Space | Guest: Brian Smith
Commercial Real Estate is a industry affecting many other industries. We sit down with Brian Smith of Regent Commercial Real Estate to understand the industry.
32:32
October 2, 2018
EP 7 | The Challenges of Being a Solopreneur | Guest: Aaron Beaver
A conversation with Aaron Beaver of Elwood Digital and the Suffer Club on how he's gotten his skill set and how he started his own business.
41:00
September 25, 2018
EP 6 | Building a Team for your Organization | Guest: Tony Hokanson
Tony Hokanson joins us from Bloomington Minnesota to talk about how to build a team! 
42:24
September 18, 2018
EP 5 | How To: Place Actions on Ideas | Guest: Levi Gray & Lucas Ward
Today on the Podcast we discuss how to Place actions on Ideas. 
32:14
September 11, 2018
EP 4 | Building Vendor Relationships | Guest: Chris Sweeney
Our guest this week is Chris Sweeney from ASSA ABLOY and Sam Gray (Purchasing Manager). Chris Lowery dropped in as well. Video of the podcast available on youtube.com/locdocinc
29:45
September 5, 2018
EP 3 | How To: Build Processes to Succeed | Guest: Levi Gray, Kevan Starr, & Lucas Ward
In the Studio is Levi Gray, Kevan Starr, and Lucas Ward who discuss how to build Processes to Succeed. 
34:24
August 28, 2018
EP 2 | Building Relationships in Sales | Guest: Steve Brisson
Join us around the table for our morning Coffee Break. This week Kevan, Chad and guest Steve Brisson from Security Lock and Key from Lynchburg, VA discuss transactional vs. relational sales and how it's impacted their businesses. Grab a cup of coffee and join in.
32:53
August 21, 2018
EP 1 | Momentum | Chad Lingafelt, Levi Gray, & Kevan Starr
Our first Coffee Break with Chad, Levi and Kevan
32:01
August 14, 2018
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