12 years ago, ASSA ABLOY started an industry network group to connect with their users. They started something called MSC Network (Medeco Security Center Program), built with a group of diverse security professional businesses. Their purpose, to invest in the businesses to grow with tools, share ideas, and bring them together to have mutual gains.
On this episode of Coffee Break, Ben Sultze, Director of Aftermarket Development with ASSA ABLOY, shares what you should look for when joining an Industry Network. Ben leads by example and has forged a path for his team to follow by creating relationships and opportunities to cultivate trust within the industry groups.
Here are 3 Takeaways:
Identify Champions - Inside of the group, there has to be champions that can tailor your message in order to reach a diverse community.
Understanding Members Business Models - Having a local engagement team that is passionate about learning what the business needs and can communicate effectively with the groups within the network adds tremendous value.
Continuously Creating Value: Small groups within the network naturally form but proactively cultivating groups and learning from your peers is a huge priority. The value of the network is only as strong as the engagement level.
MSC Program Members - SAVE THE DATE: click the link! https://locdoc.net/security-and.../mscprogram2020/
Do you struggle with wanting to improve your Leadership skills or develop personally to be a better leader? On this episode of Coffee Break, Chad Lingafelt shares the 5 books that helped him develop personally and the impact it had on the way he leads our organization.
Book 1: Turn the Ship Around - L. David Marquet
Turn the Ship Around! is the true story of how the Santa Fe skyrocketed from worst to first in the fleet by challenging the U.S. Navy's traditional leader-follower approach. Struggling against his own instincts to take control, he instead achieved the vastly more powerful model of giving control. No matter your business or position, you can apply Marquet's radical guidelines to turn your own ship around. The payoff: a workplace where everyone around you is taking responsibility for their actions, where people are healthier and happier, where everyone is a leader.
Book 2: Powerful - Patty McCord
McCord advocates practicing radical honesty in the workplace, saying good-bye to employees who don’t fit the company’s emerging needs, and motivating with challenging work, not promises, perks, and bonus plans. Her road-tested advice, offered with humor and irreverence, provides readers a different path for creating a culture of high performance and profitability. Powerful will change how you think about work and the way a business should be run.
Book 3: Radical Candor - Kim Scott
The idea is simple: You don't have to choose between being a pushover and a jerk. Using Radical Candor—avoiding the perils of Obnoxious Aggression, Manipulative Insincerity, and Ruinous Empathy—you can be kind and clear at the same time. Radical Candor is about caring personally and challenging directly, about soliciting criticism to improve your leadership and also providing guidance that helps others grow. It focuses on praise but doesn't shy away from criticism—to help you love your work and the people you work with.
Book 4: The 5 Dysfunctions of a Team - Patrick M. Lencioni
Lencioni's utterly gripping tale serves as a timeless reminder that leadership requires as much courage as it does insight. Throughout the story, Lencioni reveals the five dysfunctions which go to the very heart of why teams even the best ones-often struggle. He outlines a powerful model and actionable steps that can be used to overcome these common hurdles and build a cohesive, effective team.
Book 5: Traction - Gino Wickman
Do you have a grip on your business, or does your business have a grip on you? In Traction, you’ll learn the secrets of strengthening the six key components of your business. You’ll discover simple yet powerful ways to run your company that will give you and your leadership team more focus, more growth, and more enjoyment.
You Don't have to dread having Meetings! On this episode of Coffee Break, Chad Lingafelt chats with Thomas Heavey, our Training Director, about how we've transformed our Team and Company Culture through informative Meetings. We dive deep into Why we do Team Meetings, How we do Team meetings, & the Benefits of these meetings.
We have 3 Major Meetings at Loc-Doc Security:
All Team Meeting on Monday Morning to Kick off the Week (15 minute Conference Call)
All Team Meeting on Wednesday Morning (90 minute Group Gathering at Headquarters)
Leadership Meeting Following the All Team on Wednesdays (30 minutes)
How you manage your meetings reflects the leadership and management of your Organization! If the meeting is inconsistent with starting on time, or there is no specific goals set or outcome for the meeting, your business is probably run in the same fashion. You can send a clear message about your culture to your team by the way that you or your leadership conducts meetings. Be sure that your team members know in advance what is expected ; having clear expectations of start and end times can help inspire efficient and productive meetings.
Here are 7 Tips that have helped to improve our meetings!
Tip 1: Start on Time
We ensure each meeting starts on time and ends on time, that everyone is on the call or in their seat because we respect each team members time. It's a simple but effective message to send when your meetings start on time and end on time. We strive to honor our dismissal time so that our team and our customers won't be impacted by any late arrivals.
One of the first things that we do to kick off our Wednesday Team Meetings, is to have each team member share 1 positive thing that happened during the week. Starting the conversation on a positive and encouraging note helps to drive the right culture of positivity leaving everyone in a great frame of mind and receptive to learning.
Tip 2: Keep it On Track
We have a set agenda or format to keep the meeting on track. After discussing and informing the team of new items to be aware of or upcoming events, we usually break into small groups to focus on specialized training for each department. This ensures that we utilize the time wisely and our small groups can focus on developing their skill set within their own realm. For example, we have different education specifically for team members in the electronics division, locksmith division, and even accounting department. Instead of broad education with all team members, we get down to the micro level.
Tip 3: Use a Shareable Platform
We use Google slides to present in meetings which is easy to utilize, has the ability to have multiple contributors, and everyone is able to manage their portion of the presentation.
Tip 4: Collaborate with your Leadership
We gather once a week with our leaders to communicate 4 things in each department.
A Big Win - Something Accomplished that they've been working on.
Benchmarks - What is expected and is it being met?
What they need help with
Next Big Thing - What they are working on?
We ensure this meeting is brief and efficient by making it technology free (no cell phones or distractions). This helps us stay in unity throughout the week and has helped to speed up the growth of our organization by creating motion.
For the rest of the tips, go to locdoc.net/blog for more information about our meetings, or for shareable examples of our meetings, contact us through email email@example.com
On this episode of Coffee Break, Chad Lingafelt chats with Blake Urmos, co-founder of Low Voltage Nation, a community group to support and encourage others in the same field.
Low Voltage Technicians are most likely experienced in helping install wiring, cabling, and cameras for Access Control Systems to entertainment systems and even communication systems.
Low voltage systems are comprised of electrical equipment that uses 50 volts (V) of electricity or less. Residential examples of low voltage systems include doorbells, garage door openers, home security sensors, thermostats, and landscape lighting. Commercial low voltage systems cover a wide array of categories, from fire protection to security systems to sound and communication.
Blake Urmos shares his "Why" behind starting a community for fellow low voltage professionals and How you can build a Community of your own no matter what industry you are in!
For more information about Low Voltage Nation and Blake Urmos, see the links below!
Low Voltage Community
Gerard Littlejohn joins us for coffee and a conversation about a microwave society, what to do when you hear "Must be Nice", and the value of a relationship. We dive deep and discuss Gerard's career path, his entrepreneur origins, and his expertise in the Sports Marketing industry.
Gerard Littlejohn is the Executive Director of the Steve Smith Foundation and works to assist victims and survivors of domestic violence as well as helping families in need with health and wellness services.
Listen as we discuss Gerard's beginnings as a Charlotte BobCats intern, sports marketing with Lowes and Dick's Sporting Goods, and owning his own business producing Creative Content.
If you ever struggled with trusting people, you might want to listen to this podcast. Levi Gray shares insights with us on Cultivating Trust in relationships, while hiring, and working with team members.
Here are 3 Main Takeaways
1. Trust is being Vulnerable
2. Trust that people have the best intentions
3. Building Relationships to cultivate trust requires sharing personal stories
Chris Elmore joins us for a coffee break and we discuss his outlook on what the world perceives as failures, setting and adjusting goals, how the right coach can be transformational, and how much he thinks a polar bear weighs.
Joining us for a Coffee Break is Lucas Boselli the Executive Vice President of ASSA ABLOY and Head of Americas division. Chad Lingafelt and Lucas Boselli discuss the qualities you need as a leader, setting priorities, and command & control vs influence.
Listen as Chad Lingafelt and Brian Parsley discuss career paths and unlocking potential . Brian shares his story and successes as a business intelligence strategist and how he was a expert chicken cutter at Boston Market.
Listen as Chad Lingafelt discusses this vital part you may be missing in your Marketing Strategy and leave with some important takeaways with Master Story Teller Aaron Beaver! Message us and let us know if you need help telling your story!
Today we chatted with Bill Bath about his specialty, Mergers & Acquisitions. If you’ve ever wanted to sell your business or acquire one, we have several tips from Bill that can help you in the process. Bill is a Managing Partner of Legacy Mergers and also Charlotte Chairman of 12 Mavens; an invitation only community of CEOs and entrepreneurs that meet together to grow and challenge each other in a confidential community setting. 12 Mavens has chapters all across the country and helps CEO’s operate at their highest level.
2 Simple Tips Before you bring your Business to Market:
Tip 1: Make sure your Books are Clean! You want to make sure no-one is running personal expenses (like a home, yacht, or vacation) through the company.
Tip 2: Figure out what are you going to do next? Do you want to retire and live that beach life? Are you selling to fund your next venture?
3 Tips to Aquire Someone Else's Business:
Tip 1: There will be risk. Know what risk you are willing to take and where you draw the line.
Tip 2: Look for clean books - or cleanish.
Tip 3: Know your strategy. You have to know what will be beneficial to your business
3 Risks to Look For:
1. Quality/ Stability of Financials - How much debt do they carry? What type of cash flow do they have?
2. Culture - Does theirs mesh with yours?
3. Synergy - Will absorbing them produce a greater effect?
Have you ever acquired a business? We want to hear from you! Tell us any tips or takeaways you learned in the process.
You can connect with Bill on Linkedin linkedin.com/in/billbath/or Legacy website legacymergers.com/profiles/bill-bathand check out the 12 Mavens site here 12mavens.com
Today's guest is Brain Smith from Regent Commercial real estate. We discus our recent office expansion as well as negotiating a lease with a landlord and many other useful tips as you look at expanding your office space.
Today our Training Director, Thomas M Heavey IV sits down with Chad Lingafelt to talk about Our Training Process and how it’s transformed our ability to scale business growth. Join us as we share practical advice, our own strategies, and unique ideas that has enabled our team to go from 5 to 40.
Keenya Justice joins us for a conversation on how she's educating the public on Eminent Domain Laws and finding ways to stay connected with people who she can help. Keenya is also part of a new venture called InterCity that connects small business with the ability to find private transportation for same day round trip business meetings.
Join us as we chat with Guy T. Robinson about the ASSA ABLOY Door Security Solutions Training Center. Guy shares about his philosophy on practical, quality training.
1. Use Teaching Tactics
2. Teach the Original so you can spot the counterfeit
3. Training Builds Confidence
How do you know your marketing strategy is working? Find out as Blair Primis discusses the philosophy on OrthoCarolina and how they are integrating themselves in many aspects of the community and bringing value rather than advertising!
Blair also leads several teams and chats about Leadership principles and recognizing great behaviors with his team.
Chris Gilliland from William Douglas sat down to discuss how they are educating their customer base with a weekly Radio show on ESPN in Charlotte and Asheville, Podcast, Videos and Books published for the HOA (Home Owners Associations) boards and communities.
Chris also discussed business growth through People, Process and Customers. Building good processes will aid in growth and acquisitions.
We count down the Top 5 Most Listened to Episode Countdown Plus answer questions from the audience Live!
First episode released on August 14, 2018
43 episodes released as of June 11, 2019
Building a Brand from Scratch
Hiring for Culture, Training for Skill
Scott Baker, a former Group President from Assa Abloy, sat down with Chad Lingafelt in March during the Medeco Security Center Program Conference in San Antonio, Texas. Scott shared amazing insights on highlighting company culture and how it impacts what any organization can accomplish. This is one you don't want to miss!
Christina Spratley, Facility Manager for Lincoln Harris and current President of the IREM Western North Carolina Chapter joins us to discuss property management overview and how IREM (Institute of Real Estate Management) is impacting the community and staying engaged with peers, partners and practical advice. IREM and Property Managers work by Prior Planning Prevents Poor Performance and Christina explains why that matters.
Alex Judd from Dave Ramsey's Entreleadership All Access coaching program joins us to discuss all things about the value of coaching, accountability, peer encouragement, and feedback! Listen as Chad Lingafelt and Alex Judd have a fun and energetic conversation.
Alex is a young professional and evolving motivational speaker. His experience and wisdom comes from coaching and learning from business leaders from all walks of life throughout the country.
Geoff Schultz brings an incredible perspective and practical insight to how to tell your business story through video content. Geoff has been in content creation for over 10 years, but has a unique way of looking at analytics to clarify your message. Visit http://hypekick.com for more information.
Shelly Henderson stopped by just after her LIVE Segment on Fox46 Charlotte to chat about 21 years in the business with her husband Phil Henderson. They started the company from scratch while raising 2 boys. She shares some insights from her journey and that she wants to get rid of Pasta! https://www.shellylhenderson.com/
Liz Falcigno started blogging and share her passion for good food in 2013 - she has been consistently growing her audience and building an amazing website filled with helpful information, recipes and resources. Her story of consistency is very inspiring and once you'll want to hear.
Listen to this episode if you want some practical tips on how to grow and develop your team and organization. Steve has a long history in the security industry, but it also recognized as a great leader. In the episodes he shares several ideas and concepts that the team at Brivo is implementing for on-boarding and training.
Steve's book on Amazon
Buckle up for an exciting fast pace conversation with Jacinda Jacobs. She stops by the studio to talk about her book, Uniquely Qualified and how her platform has expanded far beyond what she ever imagined.
More information about Jacinda, http://www.msjacinda.com
This is a bonus episode! Here is the full talk Chad Lingafelt shared at the 2019 ASSA ABLOY Medeco Security Center Conference in San Antonio, TX. How can we share our passions and be contagious by learning from those who have done it better and share with those who are learning.
The Full Video is available at: https://youtu.be/YkSGUN8qwVI
Our in house App Developer, Lucas Ward joins us for a discussion on how to Observe, Document, Refine, Develop and Repeat for process improvement. A unique spin is added someone from outside your industry to eliminate assumptions of how a process should work.
This is a unique episode of the Coffee Break Podcast - we took the whole show to San Antonio, TX as we get prepared for the ASSA ABLOY MSC Conference. We sit down with Lars Johnston of Calgary Lock and Tony Hokanson from Bloomington Security Solutions to understand how they are measuring success in their businesses and understand the importance of metrics and scores.
Jake Fehling from Movement Mortgage joined us to discuss his professional journey and how he is working with the Movement Mortgage Brand to teach it's loan officers how to build a personal brand and focus on providing relevant content to their network and customers.
After connecting on Instagram, Uriah Ortiz asked if he could visit our company and see how our organization is operating with 31 team members. While he's visiting, he shares his inspiring story of how he started small and grew his business over the past 9 years and how he's not done yet!
Chris Berger joins us to discuss his local artisan coffee roasting company Sugar Creek Coffee Roasters. He also handles corporate communication for Atrium Healthcare and we have a great discussion on communicating change within your organization.
Chris Brown joins us from Nashville, TN to discuss how each life experience has built upon each other and brought him to his current adventure. Chris also offers great advice for business owners, leaders and individuals who want to stay focused on personal development.
In this episode, we meet Johnny Freeman who is the founder of Johnny Fly Co. the eco-friendly fashion brand had humble begins around a dining room table to launching a worldwide wood frame eyewear line and eventually launching a physical retail location. Johnny shares his story and how they arrived to the brand they are today.
We have a conversation with Garrett on starting a coworking company and how his community engagement drove his desire to provide a working space for others to launch their dreams. During all this, he opens up about self-awareness and keeping your mind sharp.
Greg Whitus contacted us on Linkedin and we've connected a few times to discuss ways to share our stories. Today, Greg visits with us to discuss how business processes can be automated for small businesses to gain a competitive edge. Greg hosts his own podcast called Technology Equalizers
Ben Sultze from ASSA ABLOY joins us in studio for Coffee and a discussion about personal growth in the security industry. Ben developed his career through ASSA ABLOY from managing a sales territory to now managing the aftermarket installation channel of business. Fun conversation and insights included in this episode
Join us around the table for our morning Coffee Break. This week Kevan, Chad and guest Steve Brisson from Security Lock and Key from Lynchburg, VA discuss transactional vs. relational sales and how it's impacted their businesses. Grab a cup of coffee and join in.