Conversations w/ Conversocial

Conversations w/ Conversocial

By Conversocial
A podcast series where we interview some of the best and brightest minds in the fields of customer experience, automation and AI.
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Ep 1: Adam Brotman

Conversations w/ Conversocial

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Ep 4: Dan Gingiss
Get a cup of coffee, make yourself comfortable, and settle in for one of our favorite episodes of Conversations w/ Conversocial so far. Dan tackles just about aspect of modern customer experience, how it's evolving during the current pandemic, and how the landscape will look in the future.
25:05
July 29, 2020
Ep 3: Cathy Pearl
This episode of Conversations w/ Conversocial is special. Shane is joined by Google's Cathy Pearl for a live recording where they take a deep dive into the topic of Compassionate Conversational Experiences. To say conversation design is a passion of Cathy’s is an understatement. She built her first chatbot before chatbots were even a thing - 1984 to be precise -  and now uses her wealth of knowledge to help people make the best conversational experiences possible. Topics include: - Best Practices for Designing Conversations  - Conversational Design Frameworks and Examples  - How to Launch a New Chatbot This podcast is brought to you by Conversocial - conversocial.com
23:36
July 14, 2020
Ep 2: Anish Bhatt
For this episode of Conversations w/ Conversocial, we caught up with our very own VP of Product Anish Bhatt to take a closer look at how bots are transforming the contact center. We discuss: - Why it's easier to integrate bots and messaging from the same vendor - The benefits of bot & human collaboration for the customer - How every agent can have their own bot assistant with the launch of Agent Assist
14:36
June 18, 2020
Ep 1: Adam Brotman
This episode of Conversations w/ Conversocial is truly enlightening. Adam shares his experiences of leading the digital transformation of Starbucks - from sending out millions of coupons in the mail to building an app that drives billions of dollars of revenue each year. Along the way, we touch on: - How to map out and evaluate customer touch points - How to get buy-in from the people who sign the checks - How to identify opportunities for innovation - The value of harnessing a cross-functional team It was an absolute pleasure speaking with Adam and make sure you check out Brightloom to see what his current venture is all about.
30:05
June 18, 2020