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Creating Great Grooming Dogs

Creating Great Grooming Dogs

By Chrissy Neumyer Smith CPG CBCC
This is the podcast where dog grooming and dog training meet! Learn how to teach dogs to be great for grooming and other types of handling for health and comfort. Perfect for groomers, trainers, owners, and other pet professionals.
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Currently playing episode

Episode 31 Do We Need To Change Grooming?

Creating Great Grooming Dogs

Episode 31 Do We Need To Change Grooming?

Creating Great Grooming Dogs

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Ep107 What is Desensitization?
This week we'll talk about desensitization and sensitization. Are you making dogs more sensitive to something or less sensitive to something?
24:17
November 24, 2020
Ep106 The First Step
This week we're talking about the very first step of any training- Goal Setting. Why do we need a goal?
24:36
November 10, 2020
Ep105 "It's Almost To The Point Where I Can't Get This Dog Done!"
This week we'll talk about what's happening when we say things like "It's almost to the point where I can't get this dog done" and "I just couldn't get this dog done today". These statements tell me quite a bit about what is happening.
25:29
November 3, 2020
Ep104 Walking You Through
In the first part I'm going to have you imagine yourself doing a nail trim while I walk you through the steps I would take. In the second part I'll talk about why I do it that way.
23:05
October 27, 2020
Ep103 Working With People
In the first part we'll talk about some myths that groomers and owners may still believe. In the second part we'll talk about helping fellow groomers modernize.
24:56
October 20, 2020
Ep102 The "Bad Experience"
In the first part we'll talk about where the "Bad Experience" may be happening or may have happened. In the second part we'll talk about matted dogs and preventing the "bad experience".
25:34
October 13, 2020
Ep101 What Do I Say?
This week we're talking about the use of words and what to do if a dog doesn't know any useful words.
25:28
October 6, 2020
Ep100 Some Tips For New Groomers
In the first part we'll.talk about 100 episodes and what I've learned. In the second part we'll talk about how understanding a dogs comfort and range of motion can reduce unwanted behaviors. It's important for new groomers and a great reminder for the experienced groomers.
27:09
September 29, 2020
Ep99 What Do We Want Customers To Know And Be Doing?
In the first part we'll talk about dog owner responsibilities. In the second part we'll talk about some of the homework I give owners.
27:57
September 22, 2020
Ep98 Discipline And Cookies
In the first part we'll talk about Discipline. What it really means and is it useful in the grooming setting. In the second part we'll talk about the grooming worlds love/hate relationship with giving treats.
28:20
September 15, 2020
Ep97 Adding Training to your Handling Skills
Animal handling skills are super important but we can add training to our handling skills to teach dogs to be better for grooming.
28:37
September 8, 2020
Ep96 Adding Training Tech Talk To Grooming
This week I'm talking adding training tech talk to what we do in the grooming room. What principles are we using? What is it if it increases or maintains a behavior? What is it if it decreases or lessens a behavior? Why does that matter?
27:37
September 1, 2020
Ep95 "Handling Fees"? and comfort.
In the first part we'll talk about pricing. Are "Handling Fees" a good idea? In the second part we'll talk about physical comfort and anatomy.
22:56
August 25, 2020
Ep94 Assess The Dog And Keep The Goal In Mind
This one is for the trainers and those of us who work with trainers. In the first part we'll talk about the new puppy or new dog with no known problems. In the second part we'll talk about the dog with a known problem.
22:38
August 18, 2020
Ep93 The Crossover Groomer
In the first part we're going to talk about the Crossover Groomer. Making the switch from "Get it done even though the dog has a behavior problem" to "Work on the behavior problem to get it done". It's a big difference. In the second part we'll talk about some limiting beliefs that may be holding you back.
26:49
August 11, 2020
Ep92 Stress and Calm
In the first part we'll talk about how stress builds up. In the second part we'll talk about ways to calm a dog.
26:15
August 4, 2020
Ep91 Some Basic Science
In the first part we'll be talking about using the Scientific Method. In the second part we'll be plsying a game of "Opinion or Observation".
24:19
July 28, 2020
Ep90 Such A Silly Puppy
In the first part we'll talk about a puppy that I worked with on the grooming table this week. In the second part we'll talk about the training history of that puppy.
32:39
July 21, 2020
Episode 89 Teamwork
In the first part we'll talk about working as a team and helping dogs win. In tge second part we'll talk about calming dogs if they become frightened and how to communicate that to owners.
23:11
July 14, 2020
Episode 88 Some Simple Steps
This week we're talking about keeping it simple. In the first part we'll talk about some basic steps to follow with every dog. In the second part we'll talk about using "Name And Explain" to help when a dog has trouble.
26:12
July 7, 2020
Ep87 Why Learn About Behavior or Grooming?
In the first part we'll talk about good reasons for groomers to learn about behavior. In the second part we'll talk about good reasons for other dog pros to learn about the grooming process.
29:15
June 30, 2020
Episode 86 Injuries to Dogs and People
This week we're talking about the many ways that dogs and humans can be injured during the grooming process and how that ties in with the need to address behavior issues.
26:33
June 23, 2020
Ep85 What Are You Trying To Accomplish & Is It Working?
This week we're talking about the terminology of the measure of behavior change. Look at increasing, maintaining, or decreasing a behavior and assessing if you see a change or not.
25:18
June 16, 2020
Ep84 "What do I do when....." and how to make progress.
In the first part we'll talk about what to do when a dog is having trouble. In the second part we'll talk about making progress.
31:45
June 9, 2020
Episode 83 Exploring The Dog's Homelife
This week we're talking about dogs when they're at home. What do their owners expect from them? What do their owners believe is going on at home, at the groomer, and at the vet. Why should we be asking?
27:40
June 2, 2020
Episode 82 Gentle, Kind, and Patient Handling Pays Off.
In the first part we'll talk about the advantages to gentle, kind, and patient handling. In the second part we'll talk about introducing our owners to the idea.
26:11
May 26, 2020
Episode 81 Physical Prompts and Molding
This week we're talking about how physical prompts, molding, and using touch to give a dog cues and information doesn't work well for off leash and hands free obedience but is the perfect tool for grooming, vet visits, and health care at home.
24:30
May 19, 2020
Episode 80 Getting Back To Work With Covid-19
In the first part we'll talk about helping our owners feel comfortable with new proceedures and protocols. In the second part we'll talk about what may be different for the dogs.
26:46
May 12, 2020
Episode 79 When The Dog Is Having Trouble and Some Tips
In the first part we'll talk about the difference between when the dog is having trouble and when the person is having trouble. In the second part we'll talk about some tips and tricks to help dogs be more comfortable.
29:02
April 22, 2020
Episode 78 Owners Should Be Able To Handle Basic Dog Care
In the first part we'll talk about how important it is for owners to be able to work with and on their dogs. In the second part we'll talk about introducing owners to the "3 C's" Calm, Comfortable, and Cooperative.
28:25
April 14, 2020
Episode 77 Age Differences
What difference does age make with behavior problems during grooming, vet care, and care at home? What should be be thinking about while working with puppies, adult dogs, and elderly dogs?
23:28
April 7, 2020
Episode 76 Helping Owners
This week we're talking about helping owners during the Corona Virus. We'll talk about the problems they may befacing with their dogs right now and information that we can offer them.
23:36
April 1, 2020
Episode 75 What if I'm not a trainer? How do I find a trainer?
In the first part we'll talk about how much training is going on in day to day life. Training doesn't just hapoen when a trainer sets it up. In the second part we'll talk about finding a trainer. I'm also inviting everyone to join in a FREE week long workshop/class using google classroom! It'll be a fun way to watch videos, chat, and learn. Don't worry if you're not tech savy- it's a format designed to be easy for kids. Go to google classroom and the class code is pz26y43 starting March 24. I'll post info on the facebook group and facebook page too.
21:06
March 24, 2020
Episode 74 Safety And Your Animal Career
In the first part we'll talk about having a Safety Policy and explaining to customers the many ways that a dog who is having trouble can get hurt. In the second part we'll talk about the business costs if a dog, employee, or you get hurt.
31:02
March 17, 2020
Episode 73 Asking The Right Questions
This week we'll be playing around with a made up example of when we aren't asking the right questions. We'll ask "do we need a better bucket?". In the second part I'll give you a brief introduction to a tool to help figure out behavior problems. Applied Behavior Analysis, Functional Behavior Assesment, and Antecedent, Behavior, Consequence chains. Don't worry! I'll try to make this tool fun and easy.
25:27
March 10, 2020
Episode 72 Medications For Behavior Issues.
This week we're talking about our role as dog pros who are not veterinarians. Gathering clues about what behaviors are normal and abnormal and helping owners understand that their Vet may have some medications that can help their dogs be comfortable.
21:31
February 26, 2020
Episode 71 Consent and Cooperative Care
In the first part we'll talk about what consent is and why it's important. In the second part we'll talk about consent as communication.
25:21
February 18, 2020
Episode 70 A Trip Into "Crazy Land"
In the first part we'll discuss what we would do if were "in crazy land" and wanted to teach dogs to be aggressive for grooming and vet visits. What would we do if we "wanted" dogs to struggle and wiggle against us? In the second part we talk about avoiding tunnel vision and thinking about the bigger picture.
22:38
February 11, 2020
Episode 69 Planning For Pain And Discomfort.
In the first part we'll go over some questions for owners to find out how their dog responds when they don't want ro be touched. In the second part we'll talk about some things for owners to do at home.
24:21
February 4, 2020
Episode 68 Why are people reluctant to try?
This week we'll talk about why some people aren't ready to try to teach dogs to be good for grooming, vet visits, and home care. We'll talk about why forcing dogs to "get it done" is still so common.
21:21
January 28, 2020
Episode 67 Every Dog, Every Time, and Every Situation
This week we'll talk about what we should try with Every Dog, Every Time, and in Every Situation.
20:51
January 21, 2020
Episode 66 A "Quick Answer" Isn't Always A Good Idea.
This week we're talking about answering questions with more questions and clue gathering. How does that work when we talk about a specific dog?
26:00
January 14, 2020
Episode 65 Train Your Dog Month!
January is train your dog month. We'll be discussing what training is and how we can encourage owners to continue to train during their dog's lifetime.
22:33
January 7, 2020
Episode 64 What owners can do with puppies
This week we'll talk about some puppies that I'm working with. In the first part we'll talk about breaking things into tiny steps and teaching about carriers. In the second part we'll talk about getting owners touching their dogs.
22:44
January 1, 2020
Episode 63 Patience
This week we're talking about patience and 3 strategies to help us be patient.
24:58
December 24, 2019
Episode 62 Understanding other dog professions
This week we're talking about the importance of having a working knowledge of other dog professions. Learning more about how dogs are handled in veterinary settings, grooming settings, and training settings will help you find like minded professionals to help you with your customers.
22:57
December 17, 2019
Episode 61 For Owners- and the Pros Who Work With Them.
This week is for the owners. Have you ever said phrases like "He doesn't let me", "..but she doesn't like it", "I've tried everything", or "The last person told me something different". I understand how frustrating it can be.
26:13
December 10, 2019
Episode 60 What Is "Humane"?
This week we're talking about "Humane". What does it mean? How do we define int? How do we operationalize it?
28:34
December 3, 2019
Episode 59 Struggling And Fighting
This week we're talking about dogs who struggle and fight with us and why struggling and fighting with them makes things worse.
25:20
November 26, 2019
Episode 58 A puppy grooming and touching in training lessons
In the first part we'll talk about my grooming appointment with a new puppy. In the second part we'll talk about adding touching to a training lesson.
25:23
November 19, 2019
Episode 57 Trust Starts At Home
In the first part we'll talk about some things that owners can do at home. In the second part we'll talk about speeding up the process by naming and explaining what we're doing.
24:49
November 12, 2019
Episode 56 Behavior Problems During The Holiday Rush
This week we're talking about handling the pressure of getting perfect holiday trims on dogs with behavior issues.
23:41
November 5, 2019
Episode 55 Scratch Boards and Lifting Dogs
In the first part we'll talk about scratch boards aka nail boards and if they're a good idea. In the second part we'll talk about lifting dogs.
18:42
October 29, 2019
Episode 54 Still and Wggles
In the first part we're talking about using wiggle breaks to reward still. In the second part we talk more about why standing still is difficult.
16:44
October 22, 2019
Episode 53 Is Mixing Methods A Good Idea?
This week we're talking about mixing methods and why I don't recomend it. We'll also talk about why Calm, Comfortable, and Cooperative is the foundation of any method that I'd encourage you to use.
22:57
October 15, 2019
Episode 52 Consent In Grooming
This week we're discussing consent, start behaviors, nose targeting, chin targeting and how it all relates to dog grooming.
22:47
October 8, 2019
Episode 51 Observing Body Language
Thie week we're talking about observing body language and gathering clues.
23:21
October 1, 2019
Episode 50 Three Easy Steps
In the first part we'll talk about three steps. Step one- What is the complaint, problem, and/or issue. Step two- gather clues. Step three- make a plan. In the second part we'll look at some examples.
15:45
September 24, 2019
Episode 49 Do we need to win when we work with dogs?
In the first part will talk about if we "need to win" and what it means to have an adversarial roll with the dogs we're working with. In the second part we'll talk about counterconditioning and desensitization, habituation, flooding, and how these techniques are different.
25:13
September 17, 2019
Episode 48 Using Treats For Grooming
In the first part we'll talk about Classical Conditioning and using treats to make things fun. In the second part we'll talk about Operant Conditioning and using Positive Reinforcement to teach a dog that when they are correct they may be rewarded with a treat.
22:06
September 10, 2019
Episode 47 A Dog's Lifetime In Grooming And Is The Customer Always Right?
In the first part we're going to talk about is "the customer always right" and then in the second part we're going to talk about how long the average dog spends in grooming during their lifetime.
24:21
September 3, 2019
Episode 46 More Restraint Or Time To Sedate?
More restraint or time to sedate are two of the "go to" answers to behavior problems in the grooming industry. These are two extremes. In part one we'll talk about adding more restraint and/or equipment to a stressed out dog. In part two we'll talk about how sedating a dog doesn't address the behavior issue and that sedating isn't always a safe option.
19:07
August 27, 2019
Episode 45 Learned Responses and Physical Responses
In the first part we'll talk about some ways to tell if a dog has learned to be afraid. In tge second part we'll talk about physical responses to fear.
25:03
August 20, 2019
Episode 44 Recognizing Habits and Tracking Progress
In the first part we're going to talk about habits. We all have some things that we do on auto pilot. Our dogs have habits too. Changing habits can be tricky. In the second part we're going to talk about tracking progress. How do you know if the dog is doing better than before? Is it the finished grooming that shows that we were successful? How can we count all of the tiny successes? 
25:24
August 13, 2019
Episode 43 Do some dogs "take advantage of" groomers who are "too nice",
In the first part we'll talk about if dogs will misbehave or take advantage of groomers who are too gentle. In the second part we'll talk about observing how owners act with their dogs and what that dog is used to.
13:51
August 6, 2019
Episode 42 What Can Owners Work On?
This week we're talking about what owbers can work on. What do grooming and veterinary behaviors really break down to? It's an elaborate game of "Let me touch you all over with stuff".
16:57
July 30, 2019
Episode 41 Conferences and Continuing Education Units
In the first part we'll talk about where you can attend a live class with me this fall. In the second part we'll talk about setting up for safety before the dog walks through the door.
22:57
July 23, 2019
Episode 40 Punishment, Punishers, and Reducing Unwanted Behavior.
Laat week we talked about reinforcement. This week we continue with talking about Punishment. What does it mean to punish a behavior? What exactly is punishment in behavior terms?
23:56
July 16, 2019
Episode 39 Reinforcement and Rewards
We're going to discuss what it means to have a behavior reinforced. What exactly is reinforcement? What makes a reward? What links a behavior to a reward?
25:27
July 9, 2019
Episode 38 The Opposition Reflex
In the first part we're hoing to be talking about the opposition relflex in dogs. In the secind part we'te going to talk about some of the safety equipment available to us.
24:55
July 2, 2019
Episode 37 Counter Conditioning and Desensitization
In the first part we're going to talk about calm comfortable and cooperative and then the second part we are going to talk about counterconditioning and desensitization and how that relates to calm comfortable and cooperative
24:07
June 25, 2019
Episode 36 When We're Calm, Cool, and Colllected
In the first part we'll talk about how being Calm, Cool, and Collected is helpful when working with animals. In the second part I'll give a variety of examples.
25:52
June 18, 2019
Episode 35 The Podcast Is For Trainers Too
In the first part we'll talk about how this podcast can help trainers. In the second part we'll talk about the frustration that "the Average Joe" feels when they get conflicting information.
24:59
June 11, 2019
Episode 34 Cost Breakdown Of Injuries
In the first part we'll talk about what the cost could be if a dog or an owner is injured during grooming. In the second part we'll talk about the cost of an injured groomer.
23:40
June 4, 2019
Episode 33 Face Handling Skills
In the first part we're going to talk about the variety of ways that dogs heads get handled for grooming. In the second part we go over ways to teach dogs to be good for handling their head.
30:30
May 28, 2019
Episode 32 Our Body Language
In the first part we're going to talk about how our body language can help a dog be more relaxed because everything that we do is training. In the second part we're going to talk about how being more relaxed helps us have a safer work environment.
26:44
May 21, 2019
Episode 31 Do We Need To Change Grooming?
We're going to talk about some of the changes that are being made and some of the neat things going on in the dog world right now. 
21:42
May 14, 2019
Episode 30 Playing "True or False" and uncomfortable conversations
We're going to start with a game of True or False. Next we'll talk about when business owners are uncomfortable and appologetic when their customer needs more than expected. I use an example from this week's brake job on my car. We'll also be doing our weekly action step that relates to this week's content.
23:29
May 7, 2019
Episode 29. Are dogs afraid of dryers? What can we do to help them?
In the first part I'll try to answer some common questions about drying. Are dryers scary? Can we just let the dogs air dry? We'll talk about separating skills into smaller bits to determine what a dog is comfortable with. In the second part we'll talk about ways to make the process easier.
23:48
April 30, 2019
Episode 28 Is it Intuition or Observation?
In the first part we're going to talk about "gut feelings" and "I just knew the dog was going to..." and how our brain is picking up on observations that we aren't always aware of. Learning how to define what you observed will help you spot it faster in the future. In the second part we're going to talk about the modern dog owner and how to help them find what they need. Just to add more fun, find us on podcoin. a neat spot where you earn coins while you listen to podcasts.
26:04
April 23, 2019
Episode 27 Treating Grooming Like A Dog Sport
In the first part we're going to talk about how trainers are kinda being thrown under the bus because we want dogs to be well trained but we haven't given trainers a whole lot of information about what we need. In the second part we're going to talk about the American Kennel Club's Canine Good Citizen test and how it directly relates to grooming and veterinary settings.
27:35
April 16, 2019
Episode 26 Owner Responsibilities and Shaving Dogs
In the first part we're going to talk about the owner's responsibilities with training and keeping everyone safe from their dog. In the second part we're going to discuss shaving dogs because shaving isn't as easy as many people think. This weeks "Weekly Action Step" is to take time to ask yourself "Did that help this dog be comfortable, calm, and/or cooperarive?". Getting used to observing if we're being effective will help us learn to be better problem solvers.
26:27
April 9, 2019
Episode 25 Inspiring Other To Try New Methods and Types of Touching
In the first part we'll talk about inspiring and encouraging others to try new methods. In the second part we'll talk about some types of touching to work on. We'll also talk about this week's "Weekly Action Step"- using your hand to feel if a dog is loose or stiff. Try it 3 times with each dog you handle each day.
22:11
April 2, 2019
Episode 24 Fear and a Safety Policy
In the first part we're talking about being scared, startled, and spooked. In the second part we'll talk about if we need a training plan for every dog and talk about having a safety policy.
28:11
March 26, 2019
Episode 23 Two Common Training Words To Avoid
We're going to talk about two common training words that can cause confusion, frustration, and chaos in the grooming setting.
21:38
March 19, 2019
Episode 22 Grooming Equipment and Behavior Change Outline
In the first part we'll talk a bit about the use grooming loops, tables, crates, and tubs and why trainers need to know about the use of this equipment before they work with grooming problems. In the second part we'll talk about an outline for working on behavior change. I'm using Dr Susan Friedman's free pdf Behavior Toolkit. We went through part one of the outline today and will continue next week. http://www.behaviorworks.org/htm/downloads_worksheets.html
24:54
March 12, 2019
Episode 21 Body Language and Comfort Zones
In the first part we'll talk about body language that you can feel in your hand while grooming and not try to rely on watching faces and whole bodies. In the second part we'll talk about expanding the comfort zone to help a dog gradually feel comfortable with what ever we're working with.
25:42
March 5, 2019
Episode 20 Developmental Phases
In part one we'll talk about how pups grow up. In part two we'll talk about fear imprint stages and we'll talk about aging.
21:29
February 26, 2019
Episode 19 Podcast Review and Examples
In the first part we'll review some of the topics for this podcast. In the second part I'll give some examples of dogs that I'm working with.
20:56
February 19, 2019
Episode 18 Dominant Dogs and Nervous Dogs
In part one we'll talk about what dominance is and if it plays a role in grooming and vet situations. In part two we'll talk about nervous dogs.
23:37
February 12, 2019
Episode 17 Nail Trimming
In part one we'll talk about why nail trimming is important for a dog's health. Part two is about figuring out what part of nail trimming is a dog having trouble with.
22:14
February 5, 2019
Episode 16 A few Seconds Of Truly Still
In part one we're going to talk about how we can teach a dog to be truly still for a few seconds by using a countdown. In part two we'll we'll talk about how food isn't always a great option for the grooming setting.
19:01
January 29, 2019
Episode 15 The Training Goal
In the first part we'll talk about what the training goal is. You can't reach a goal that you haven't defined. In the second part we'll talk about how good behavior starts at home. Getting owners playing with and handling their dogs.
25:38
January 22, 2019
Episode 14 Don't Try To Be Everything For Everyone
In part one we'll talk about the variety of professions and people in the dog world. In part two we'll talk about helping owners find the right pro and how that helps your business.
22:26
January 15, 2019
Episode 13 One Millimeter From Disaster
In part one we'll talk about how grooming is always one millimeter from disaster and how training can address that. In part two we'll break down how to work on loud noises.
21:31
January 8, 2019
Episode 12 Communicating With The Dogs
Encouraging what you want and building new skills takes some communication. In part one we talk about naming and explaining what we're doing. In part two we talk about reward markers.
26:24
January 2, 2019
Episode 11 Using Humor and Being In Charge
In part 1 we'll talk about using humor and stories with people and how it helps us to learn and teach. Part 2 is about the difference between "Don't Fight Me" and " Be Good With Me" and what "Being In Charge" looks like.
23:04
December 26, 2018
Episode 10 How do you use rewards with a dog who's a jerk,?
In part one we'll be discussing the question of how to use rewards with dogs who have issues. In part two we'll talk about how to set the mood and make changes in the environment to help a dog.
23:13
December 19, 2018
Episode 9 How Training Affects Your Wallet
In the first part we'll talk about how good training affects your wallet. In the second part we'll discuss if most dogs have trouble with grooming.
23:48
December 11, 2018
Episode 8 Can A Dog Just Not Be Ready?
In the first part we'll talk about how dogs sometimes aren't ready for us to do something yet but that doesn't mean a refusal. In the second part we'll talk about some common owner mistakes.
15:43
December 5, 2018
Episode 7 The "Posable Action Figure"
In part 1 we'll be giving Calm and Cooperative Behavior the snazzy new name "Posable Action Figure". In part 2 we'll talk about talking to customers and using some of these skills on the table.
19:47
November 27, 2018
Episode 6 Food In Training
Part one is about using food in training. Part two is about being thankful for our modern educational oportunities.
14:51
November 20, 2018
Episode 5 Bijou's Law, Grooming Behaviors tranfer to Vet Visits
In part 1 we'll talk about Bijou's Law and how it's all about Safety. In part 2 we'll talk about Grooming Behaviors transfering to Vet Visits.
24:17
November 13, 2018
Episode 4 The Four Quadrants
In this episode we'll talk about being openminded about training methods and I'll give an over view of the 4 quadrants of behavior change.
20:45
November 5, 2018
Episode 3 Fear and Halloween
This episode is about fear snd the way a body responds to it. I give a bunch of human examples from my time scaring people at haunted houses.
16:38
October 29, 2018
Episode 2 Working On Calm and Observing Behavior
In the first part we'll be talking about working on calmness on the grooming table. In the second part we'll be talking about separating stories and labels from observable behavior and why it matters.
20:17
October 19, 2018
Episode 1 Welcome\uD83D\uDE0A
In this episode we'll talk a bit about talking to grooming customers about a safety policy and changing their expectations. We'll also talk about some things that trainers need to think about when teaching dogs to be good for grooming. This is my first ever podcast. I hope that it's helpful and I'd love your feedback and questions.
20:29
October 18, 2018