Client Experience Architect

Dr. Eric Reavis: Community Involvement Can Skyrocket Your Client Experience

An episode of Client Experience Architect

Avatar
By Zach Hoskins
About
Would you agree that we live in an experience-driven economy? That your competitor is only a "click away"?

I dive deep into the challenges, successes, and experiences small businesses are having with the client experience component of their business.

It is my goal to give you insight into how other businesses are enhancing their client experience and spark new ideas in your mind of ways to enhance yours, as well.

Each episode, you will walk away with tactics that will improve how your clients experience your business.

JOIN ME ON THIS JOURNEY AS WE DIVE IN!
More places to listen
Would you agree that we live in an experience-driven economy? That your competitor is only a "click away"?

I dive deep into the challenges, successes, and experiences small businesses are having with the client experience component of their business.

It is my goal to give you insight into how other businesses are enhancing their client experience and spark new ideas in your mind of ways to enhance yours, as well.

Each episode, you will walk away with tactics that will improve how your clients experience your business.

JOIN ME ON THIS JOURNEY AS WE DIVE IN!
clientexperiencearchitect.com

More places to listen

Lorrie Thomas Ross: Educate Your Clients to Provide an Incredible Experience
On this episode, I sit down with Lorrie Thomas Ross, Lorrie is a marketing expert and Atlanta-based speaker who works with entrepreneurs, small business owners, and women in business. Listen in on my conversation with Lorrie!
41:56
May 26, 2019
Dr. Katie & Scot McElvaine: Create a Consistent Journey to Provide Optimal Value
On this episode, I sit down with Dr. Katie & Scot McElvaine, owners of Springfield Family Vision. Their mission is to help you see better, feel better, and look better by providing the best available vision care and a boutique optical experience. Listen in on my conversation with Dr. Katie and Scot!
29:22
May 12, 2019
Chelsey & Lee: Honesty and Transparent Communication Are Silver and Gold in Client Experience
On this episode, I sit down with Chelsey and Lee with Pearson-Kelly Technology. Pearson Kelly believes that technology should simplify your life, not complicate it. They believe your work is important, and it deserves their best attention and they believe that in everything they do, people are more important than profit. 
44:27
April 28, 2019
Dr. Eric Reavis: Community Involvement Can Skyrocket Your Client Experience
On this episode, I sit down with Dr. Eric Reavis owner of A Hip Joint. A Hip Joint prides themselves in treating you better than you have ever been treated in a doctor’s office. Located in Springfield, Missouri, A Hip Joint offers a unique chiropractic, massage and acupuncture experience.   Listen in on my conversation with Dr. Eric!
25:42
April 14, 2019
Adam Cain: KC Royals - Listening is your Silver Bullet.
On this episode, I sit down with Adam Cain, Adam is the Manager of Season Sales and Development at the Kansas City Royals. We talk through an exciting fan focused experience that they have created, called The Keep.  The Keep at Kauffman Stadium is the first ever fan focused, fan driven, fan section at The K. The Keep is a place for fans that are not only passionate about the Royals, but equally passionate about their Kansas City community and possibly their epic tailgating. This exclusive ticket package is for avid fans that enjoy an exciting and welcoming atmosphere and most importantly: creating memories at The K. Listen in on my conversation with Adam Cain.
26:39
March 31, 2019
Adam & Aaron - The Power of Putting Your Client's Needs Above Your Own
 On this episode, I sit down with Adam Johnson & Aaron Owens, owners of Alpha Realty. Their mission at Alpha Realty is to provide the people of their community with an unparalleled customer service experience. They realize that their clients are people first and not just a paycheck and they are dedicated to creating a genuine relationship with them that is focused on honesty, integrity, and accountability. Listen in on my conversation with Adam and Aaron!
31:00
March 17, 2019
Nathan Hirsch - Make Customer Service the Core
On this episode, I sit down with Nathan Hirsch, owner of FreeeUp. FreeeUp gives business owners fast access to a hand-picked network of top freelancers in eCommerce, digital marketing, web development, and much more who have already been vetted for skill, attitude, and communication. Listen in on my conversation with Nathan Hirsch!
24:03
March 3, 2019
Jesse Cole - Stop Standing Still. Start Standing Out.
On this episode, I sit down with Jesse Cole also known as the Yellow Tux guy, owner of the Savannah Georgia Baseball Team known as the Savannah Bananas, author of the book Find Your Yellow Tux and Host of the Business Done Differently Podcast. Jesse has explosive positivity and excitement and also is so very humble and grateful. This was an incredibly valuable and impactful conversation for me - I hope you enjoy it just as much as I did. Listen in on my conversation with Jesse Cole!
40:50
February 17, 2019
Daniel Green - It All Goes Back to the Golden Rule
On this episode, I sit down with Daniel Green with Springfield Smile Dr. Their dental practice in Springfield is not like any other you've ever visited. They want to know you and your expectations. They are there help you meet your oral health goals and help you discover a healthy smile for a well-balanced life. Listen in on my conversation with Daniel Green!
47:09
February 3, 2019
Anese Cavanaugh - Your Energy is Contagious
On this episode, I sit down with Anese Cavanaugh creator of the IEP (Intentional Energetic Presence) method.  Clients say that she builds creative leaders, makes people better, and gets people having honest conversations. She is driven by helping people design businesses and lives they love, and that make a positive impact in the world. You guys are really going to enjoy this one!
36:42
January 20, 2019
Jonathan Raduns - Make Your Customer’s Lives Easier
On this episode, I sit down with Jonathan of Merchandise Food. Jonathan’s company provides food merchandising & retail advisory for food retailers, restaurants & hotels.  They believe that many retailers lack time, merchandising & retail expertise to reach their potential.  They pinpoint issues in existing sites or future plans and advise your team or implement projects & in-store solutions for you to improve store visuals and profits.  Excited to share this one with you!
26:25
January 6, 2019
Dr. Luke - Command Family Medicine: Always Look for Ways to Provide More Value
In this episode, I sit down with Dr. Luke with Command Family Medicine. At Command Family Medicine, they believe that when you are sick or injured you need to see your doctor. Even more so, they believe when you are well that you need your doctor to have the time to teach you how to stay well. They are part of a cutting edge movement called Direct Primary Care.  Dr. Luke dives into how that works and how he is creating experiences for his patients to continue to grow his practice and transform more lives. Excited to share this with you!
23:48
December 9, 2018
Leslie & Brittany - Loehr Chiropractic: Consistency is Key
On this episode, I sit down with Leslie and Brittany, the incredible women behind Loehr Chiropractic & Acupuncture’s patient experience. At Loehr Chiropractic and Acupuncture, they firmly believe that the process of moving toward better health begins with determining the underlying problem. That’s why they work diligently to empower their patients, their team, and their community by encouraging and supporting their efforts to be healthier with individualized services, wellness education, and ongoing support. At Loehr Chiropractic & Acupuncture, being healthy and helping others is not their job. It’s their passion. Excited to share this one with you!
29:03
November 25, 2018
Jonathan Garard - Do the right thing…it can’t be that easy…right?​
On this episode, I sit down with Jonathan Garard with Grooms Office Environments. Grooms Office Environments has a 41-year history in Springfield and all of Southwest Missouri as a full-service commercial furniture dealership. Grooms started with two employees as a simple filing company and today they are an award-winning authorized Herman Miller dealership servicing clients of all sizes. The experience that Jonathan brought from his military background and ability to lead a team was incredible. He rally’s his team around a goal and they consistently over deliver on their client’s experience.​
35:51
November 11, 2018
Clancy Parks - Belief is Power.
On this episode, it is my pleasure to share wit you my conversation with Clancy Parks, founding attorney of Parks & Jones - Attorneys at Law. His Law Firm is a full-service estate planning and elder law office working to provide Peace of Mind to their clients and their families. They are committed to personal service to each client, using only the legal tools and techniques that suit the individual client's needs, goals and personal situation. The value that Clancy is able to bring to the table regarding his experience with his clients and truly creating raving fans is unmatched. Our conversation was fun and full of wisdom. Excited to share this one with you guys!
36:24
October 28, 2018
Ari Weinzweig - Go Pour Water for Feedback & Research. Don't lose your customer in your metrics.
On this episode, I am honored to share with you the conversation I had with Ari from Zingerman’s in Ann Arbor Michigan. Zingerman’s started in 1982 with a Deli and has grown to have a large community of businesses that you will hear more about in the conversation. Ari’s thoughts and views on the client experience are incredible, unique, and game changing. You are really going to enjoy this one. We had a quick change in audio recording options available, so please listen closely.
33:21
October 14, 2018
Rich Callahan - Dynamically improving the service industry
On this episode I sit down with Rich Callahan, with Air Services Heating, Cooling, and all service professional Plumbing. Air Services has been in business since 1964 and services a 30 mile radius of Springfield, Missouri. Their emphasis on the client experience seems to be unmatched in this industry.
31:20
September 30, 2018
Jared & Bill - Start with the Team and then Build Experience
On this episode I sit down with Jared Duckett and Bill Ladd with Duckett Ladd CPAs and Advisors. Duckett Ladd believes that you deserve a partner in Accounting. They exist to help you find better clarity in your numbers, your strategy, and your profitability so you can focus on what you are truly passionate about. My conversation with Jared and Bill was filled with incredible pieces surrounding client experience.
29:19
September 16, 2018
Craig Jamison - Small things can truly make an impact.
On this episode I sit down with Craig Jamison, owner of Shelter Insurance - Craig Jamison Agency. Craig’s Shelter Insurance Agency was recently ranked 2nd in the nation for fastest growing agency with Shelter Insurance. My conversation with Craig was filled with unique ideas and thoughts on how to increase the way your client’s experience your business. Head over to CXArchitectPodcast.com, input your email in and 2 things will happen: 1.) You will receive my 6 Point Client Experience Audit Checklist (which can help guarantee that you’re not dropping the ball with your clients or customers.) and 2.) You will be put on the notification list for the upcoming episodes!
29:17
August 31, 2018
Sandy Higgins - Create unique experiences for your customers
On this episode, I sit down with Sandy Higgins, owner of The Crackerjack Shack. The CrackerJack Shack is a locally owned and operated screen printing, embroidery and custom apparel company in Southwest Missouri and has been since 2007. My conversation with her was packed with ways you can create an experience that your clients want to be a part of! Head over to CXArchitectPodcast.com, input your email in and 2 things will happen: 1.) You will receive my 6 Point Client Experience Audit Checklist (which can help guarantee that you’re not dropping the ball with your clients or customers.) and 2.) You will be put on the notification list for the upcoming episodes!
29:58
August 31, 2018
Joe Everest - Create Relationships & Put Good into the World
The very first episode of the CX Architect Podcast On this episode I sit down with Joe Everest, with Ozark Fence, Ozark Fence is a family owned and operated fence company in Southwest Missouri and has been for over 60 years. They have been protecting your piece of the Ozarks since 1955. I believe you will get a ton out of my conversation with him! Head over to CXArchitectPodcast.com, input your email in and 2 things will happen: 1.) You will receive my 6 Point Client Experience Audit Checklist (which can help guarantee that you’re not dropping the ball with your clients or customers.) and 2.) You will be put on the notification list for the upcoming episodes!
32:19
August 26, 2018
Make your own podcast for free with Anchor!