CX Human Lab
By Ricardo Saltz Gulko
Let’s evolve and learn together by listening to real stories from global leaders.
CX Human LabMar 11, 2021
Using a Human Centred Approach To Transforming Customer Experience - A great conversation with the amazing Tabitha Dunn the Chief Customer Officer – Head of Customer Experience at Ericsson
A great conversation with the amazing Tabitha Dunn the Chief Customer Officer – Head of Customer Experience and Global Sales Excellence at Ericsson.
Want to Become a Customer Experience & Services Leading Global Brand? Talk with Shep!
Our guest today is the amazing Shep Hyken, Chief Amazement Officer at Shepard Presentations. One of the best speakers around the world, his articles have been read in hundreds of publications. He’s a contributor for “Forbes”. He’s the author of “Moments of Magic,” “The Loyal Customer,” ” Wall Street Journal,” and USA Today best-seller, “The Cult of the Customer,” and more recently he published a book that I really love, “Convenience Revolution.” He’s also a creator of the Customer Focus program which helps clients develop a customer service culture and loyalty mindset.
Shep Hyken had been advising for American Airlines, AT&T, AETNA, Abbott Laboratories, American Express, and many others. I must mention that due to Shep Hyken 2005 books, I personally got involved in customer experience and until today he is influencing millions of people. Without further ado, Mr. Shep Hyken is here with us today. Is worth to listen!
Employee Led Transformation – With Lior Arussy Part II
More than ever before, through this pandemic, enterprise and human ability to embracing change is crucial. For watching Lior Video blog connect here. Our guest today is Mr. Lior Arussy, the founder and previous president and CEO of Strativity Group, one of the world’s leading authorities on customer experience, customer centricity, and transformation, a global thought leader, strategic consultant, and author of eight great books, a keynote speaker, and father of five children.
Employee Led Transformation with Lior Arussy - Part I
On CX Human Lab this week - Employee Led Transformation with Lior Arussy - Part I - To watch our video Part I and upcoming II or listen to our podcast subscribe here https://www.eglobalis.com/podcast/
A great conversation with Lior Arussy. One of the biggest real practical leaders in Customer and Employee Experience around the globe, a great speaker and thought leader. We discussed Employee Led Transformation, Change, and his last book Next is Now.
Transforming the Digital Experience in Procurement with Dr. Marcell Vollmer
A great conversation with Dr. Marcell Vollmer Chief Innovation Officer at Celonis and ex-Chief of Digital Officer at SAP. Where we discussed Procurement experience, SAP employee experience, and several subjects related to customer experience and SAP technologies!