DEALER TALK

DEALER TALK

By Herb Anderson
The podcast designed to bring today's insights to automotive retail professionals from the people who are LIVING it day in and day out!
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Trey Hudson - How The Internet Has Made Things Easier!
Welcome back to another episode! In this session, I speak with Trey Hudson, Sales Manager / Internet Sales Director, for a Toyota store in Flagstaff Arizona,  about the benefits that the internet has had for the buyer's process and has simplified the process for dealerships as a whole!  If you don't have identified goals for your digital presence and what behaviors you have identified as the ones that are most indicative of vehicle purchase, then it will be challenging, if not impossible, to impact the bottom line.  Please, if you liked this episode, be sure to share it – and the podcast as well - with people that can benefit from the information so they can implement it in their day-to-day Connect with Trey here: LinkedIn: https://www.linkedin.com/in/trey-hudson-b614a6192/ Email: hartfordhudson@gmail.com Also, don't forget to check us out at our website and on the following platforms: Website: https://www.herbanderson.me/ http://dealertalk.biz/ Facebook: https://www.facebook.com/Dealertalk/ Instagram: https://www.instagram.com/dealertalk/ YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber twitter: https://twitter.com/TalkDealer LinkedIn: https://www.linkedin.com/in/herb-r-anderson-mba%F0%9F%8E%99-503546b/ Thank you for tuning in, and as usual, we will TALK later!
47:45
May 14, 2020
Jason Geras - Harvesting Versus Hunting In These Times!
Welcome back to another episode!  In this session, I speak with my good friend Jason Geras about the best approach for salespeople during these critical times. What is the best approach when it comes to connecting with potential buyers?  Now more then ever, we have reasons to reach out to our customer base to let them know what we are doing for them to ensure their safety while taking care of their automotive needs. The message and approach make all the difference in the world.  Please, if you liked this episode, be sure to share it – and the podcast as well - with people that can benefit from the information so they can implement it in their day-to-day Connect with Jason here: LinkedIn: https://www.linkedin.com/in/jason-gerasimovich-28b8ab99/  Facebook: https://www.facebook.com/therealjasongeras Email: jasongeras@gmail.com Twitter: https://twitter.com/jasongeras  Phone: 518.528.4445 Also, don’t forget to check us out at our website and on the following platforms: Website: https://www.herbanderson.me/ http://dealertalk.biz/ Facebook: https://www.facebook.com/Dealertalk/ Instagram: https://www.instagram.com/dealertalk/ YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber twitter: https://twitter.com/TalkDealer LinkedIn: https://www.linkedin.com/in/herb-r-anderson-mba%F0%9F%8E%99-503546b/ Thank you for tuning in and as usual, we will TALK later!
57:17
May 2, 2020
Marc Lavoie - Digital Retailing; How to Ensure Your Message is Relevant Beyond the Current Landscape!
Welcome back to another episode!  In this session, I have a conversation with Marc Lavoie from the Autobahn Academy about digital retailing and how to make sure we can effectively implement it now that it has become a must offering for potential buyers.  When it comes to offering purchasing alternatives to buyers, it is not an "if you build it, he will come" approach. Customers need information on what you are providing through specific strategies that will clearly convey the expectation of the available options. Also, it is important that during this time we make sure we create messages that will translate beyond the temporary situation and will still be relevant beyond the current state.  Marc has offered a 20% discount for dealers who are looking for an edge to leverage information in order to increase performance in all areas of their operation! https://go.autobahnacademy.com/dealer-talk  Connect with Marc here:  LinkedIn: https://www.linkedin.com/in/lavoiemarc/  Website: https://go.autobahnacademy.com/ Mobile: 514.243.5995 Email: marc@autobahndigital.com Twitter: https://twitter.com/MarcLavoie91 Also, don't forget to check us out at our website and on the following platforms: Website: https://www.herbanderson.me/ http://dealertalk.biz/ Facebook: https://www.facebook.com/Dealertalk/ Instagram: https://www.instagram.com/dealertalk/ YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber twitter: https://twitter.com/TalkDealer LinkedIn: https://www.linkedin.com/in/herb-r-anderson-mba%F0%9F%8E%99-503546b/ Thank you for tuning in, and as usual, we will TALK later!
43:03
May 1, 2020
George Grinzewitsch, Jr. - Owner and CEO Von Housen Automotive Group
Welcome back to another episode!  In this session, I have the absolute pleasure of interviewing Mr. Geroge Grinzewitsch, Principal and CEO of the Von Housen Automotive Group, to learn of some of the ways that he and his team are overcoming the current crisis we face.  During this interview, we talk about how the Von Housen Automotive group was able to leverage the assistance available to businesses and how that has helped to keep people employed. We cover digital retailing, as well as how George sees it evolving as we continue to navigate these uncertain times. Finally, we review marketing strategies and how data now more the ever is critically important to guide decisions that will set Dealership's up for success now, and after we get back to doing business.  Please, if you liked this episode, be sure to share it – and the podcast as well - with people that can benefit from the information so they can implement it in their day-to-day! Check us out at our website and on the following platforms: Website: https://www.herbanderson.me/ http://dealertalk.biz/ Facebook: https://www.facebook.com/Dealertalk/ Instagram: https://www.instagram.com/dealertalk/ YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber twitter: https://twitter.com/TalkDealer LinkedIn: https://www.linkedin.com/in/herb-r-anderson-mba%F0%9F%8E%99-503546b/ Thank you for tuning in and as usual, we will TALK later!
50:53
April 30, 2020
Peter Leto - Taking Control of Your Digital Advertising!
Welcome back to another episode! During this session, we speak with the CEO of Foundation Direct, formerly the head of the automotive retail division of Google, to talk about leveraging data in the automotive industry, especially during these times. We also talk about digital in general and pose the question: are we overcomplicating things when it comes to marketing in the auto industry?  Finally, we review the power of social media marketing and how much more efficient it is when it comes to connecting auto intenders and in-market buyers with your inventory.  Please, if you liked this episode, be sure to share it – and the podcast as well - with people that can benefit from the information so they can implement it in their day-to-day! Here is how you can reach Peter: LinkedIn: https://www.linkedin.com/in/peter-leto-374b208/ Email: peter@foundationdirect.com  Mobile: 248-840-4740 Also, don’t forget to check us out at our website and on the following platforms: Website: https://www.herbanderson.me/ http://dealertalk.biz/ Facebook: https://www.facebook.com/Dealertalk/ Instagram: https://www.instagram.com/dealertalk/ YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber twitter: https://twitter.com/TalkDealer LinkedIn: https://www.linkedin.com/in/herb-r-anderson-mba%F0%9F%8E%99-503546b/ Thank you for tuning in and as usual, we will TALK later!
1:01:59
April 29, 2020
Shawn Armore - Has the BDC Killed the Automotive Sales Professional?
Welcome back to another episode! Did the BDC replace the salesperson, has it made it so that salespeople become order takers and not really have to hunt for deals anymore? Check out this session with my buddy Shawn Armore, a veteran that started from the bottom and worked his way up to Director of BDC for the highest volume dealer in Canada!  Please, if you liked this episode, be sure to share it – and the podcast as well - with people that can benefit from the information so they can implement it in their day-to-day! Here is how you can reach Shawn: LinkedIn: https://www.linkedin.com/in/shawn-armorer-b6200a46/ Email: jshon77@hotmail.com Also, don’t forget to check us out at our website and on the following  platforms: Facebook: https://www.facebook.com/Dealertalk/ Instagram: https://www.instagram.com/dealertalk/ YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber twitter: https://twitter.com/TalkDealer LinkedIn: https://www.linkedin.com/in/herb-r-anderson-mba%F0%9F%8E%99-503546b/ Thank you for tuning in and as usual, we will TALK later!
53:24
April 28, 2020
"General Motors" Jeff Hunter - How Social Media Prepares You to Win!
Welcome back to another episode!  In this session, we explore how social media prepares you to win more sales while leveraging the power of the platforms to become an authority within the space.  There is no question that the distribution of content has changed forever with the platforms available today. In the world we live in, we have the power of creating our specific message as well as distributing to an audience.  I recorded this session with Jeff earlier this year. Yet, it is incredibly relevant in the current climate because now more than ever leveraging the power of these mediums makes the difference between getting more sales or waiting for om the point for buyers to show up!  Please, if you liked this episode, be sure to share it – and the podcast as well - with people that can benefit from the information so they can implement it in their day-to-day! Connect with Jeff here:  LinkedIn: https://www.linkedin.com/in/generalmotorsjeff/ Facebook: facebook.com/jeffhunterprousechev  Email: hunterfourseven@hotmail.com YouTube: youtube.com/generalmotorsjeff Also, don’t forget to check us out at our website and on the following platforms: Website: https://www.herbanderson.me/ http://dealertalk.biz/ Facebook: https://www.facebook.com/Dealertalk/ Instagram: https://www.instagram.com/dealertalk/ YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber twitter: https://twitter.com/TalkDealer LinkedIn: https://www.linkedin.com/in/herb-r-anderson-mba%F0%9F%8E%99-503546b/ Thank you for tuning in and as usual, we will TALK later!
49:31
April 27, 2020
Guy Super - How Valuable is Automating Your Database Communications?
Welcome back to another episode! The most valuable assets for any dealership are their DMS and CRM. Especially during these difficult times, having an efficient strategy to ensure that you are communicating effectively and consistently with consumers is the difference between selling more units or not. I have always advocated with my dealer clients that leveraging their own database should be the focus of how they conduct business versus only new customer acquisition, which according to NADA means $500 to $600 in added cost. I am very excited to share this session because the information provided is truly how we need to start thinking about our operations going forward.  Click here: https://www.outsell.com/dealer-talk-podcast/ to learn how to navigate today’s ever-evolving landscape, and hear how Outsell’s AI-driven automation can help you maximize your time and resources to get back to what you do best – selling and servicing cars!  Contact Guy here: LinkedIn: https://www.linkedin.com/in/guysuper/ Email: Guy.Super@outsell.com Twitter: https://twitter.com/GuySuperII Mobile: 612-709-4555 Also, don't forget to check us out at our website and on the following platforms: Website: https://www.herbanderson.me/ http://dealertalk.biz/ Facebook: https://www.facebook.com/Dealertalk/ Instagram: https://www.instagram.com/dealertalk/ YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber twitter: https://twitter.com/TalkDealer LinkedIn: https://www.linkedin.com/in/herb-r-anderson-mba%F0%9F%8E%99-503546b/ Thank you for tuning in, and as usual, we will TALK later!
47:04
April 24, 2020
Benny Mazzier - The Value of Humor
Welcome back to another episode! How important is the content we are putting out there? Humor is one of the best ways to create a buzz and capture potentials, buyers, attention for FREE!  Tune-in to this session with my friend Benny Mazzier for a very insightful conversation on the power of content and using the content to convey the right message.  Please, if you liked this episode, be sure to share it – and the podcast as well - with people that can benefit from the information so they can implement it in their day-to-day! Here is how you can reach Benny: LinkedIn: https://www.linkedin.com/in/benny-mazzier/ Email: benny@marketingsolutionsstl.com Mobile: (314) 879-4049 Website: marketingsolutionsstl.com/  Twitter:BMazzier Also, don't forget to check us out at our website and on the following platforms: Website: https://www.herbanderson.me/ http://dealertalk.biz/ Facebook: https://www.facebook.com/Dealertalk/ Instagram: https://www.instagram.com/dealertalk/ YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber twitter: https://twitter.com/TalkDealer LinkedIn: https://www.linkedin.com/in/herb-r-anderson-mba%F0%9F%8E%99-503546b/ Thank you for tuning in, and as usual, we will TALK later!
57:28
April 21, 2020
John Fairchild - The Retention Game
Welcome back to another episode!  In this session, I have an in-depth conversation with my friend John Fairchild about retention!  Are we measuring effectively and what are some strategies that we can use to increase SCR and SMS. Lots of good insights on this session so be ready to take down some notes.  Please, if you liked this episode, be sure to share it – and the podcast as well - with people that can benefit from the information so they can implement it in their day-to-day! Here is how you can reach John: LinkedIn: https://www.linkedin.com/in/john-fairchild-high-performance-fixed-ops-coach-a21a8512/ Email: john@johnfairchild.net Website: http://fairchildautomotivesolutions.com/ Mobile: 770.561.4644 Also, don't forget to check us out at our website and on the following platforms: Website: https://www.herbanderson.me/ http://dealertalk.biz/ Facebook: https://www.facebook.com/Dealertalk/ Instagram: https://www.instagram.com/dealertalk/ YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber twitter: https://twitter.com/TalkDealer LinkedIn: https://www.linkedin.com/in/herb-r-anderson-mba%F0%9F%8E%99-503546b/ Thank you for tuning in, and as usual, we will TALK later!
54:51
April 14, 2020
Lyamen Savy - Is Your Dealership Well Represented During the COVID-19 Crisis?
Welcome back to another episode! In this session, we have the opportunity to chat with Lyamen Savy, Founder, and CEO of 321 Ignition about the power of your website, and is your dealership represented adequately? There is no question that now more then ever, your website has become the one constant thing. Whether your sales activity has been affected by the current situation or not,  your website remains your connection to potential in-market buyers. The question is: is your dealership's website set up to help you convey your experience and your story in the most effective way possible? "one of our dealerships is now busier than before COVID. I think it's because, before COVID, consumers were able to walk into the dealership to see cars, so their competition was every dealership near them. But now, with COVID and everyone locked at home, when customers visit their competitor's website, they immediately bounce. However, when consumers get to their mobile-first website, they stay on the website, look at cars and become a lead, and so they are now selling more cars than before because they have less competition." Make sure to check out the video session on my YouTube channel:  https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg so you can see the full demo presentation of the incredible benefits of 321 Ignition when it comes to creating a website that truly conveys what is essential about your offering. Schedule your demo here: http://podcast.321ignition.com/herb-anderson/  Here is how you can connect with Lyamen: LinkedIn: https://www.linkedin.com/in/lyamensavy/ Phone: 206-650-9792 Email: Lyamen@321ignition.com Twitter: https://twitter.com/321_IgnitionCar Also, don't forget to check us out at our website and on the following platforms: Website: https://www.herbanderson.me/ http://dealertalk.biz/ Facebook: https://www.facebook.com/Dealertalk/ Instagram: https://www.instagram.com/dealertalk/ YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber twitter: https://twitter.com/TalkDealer LinkedIn: https://www.linkedin.com/in/herb-r-anderson-mba%F0%9F%8E%99-503546b/ Thank you for tuning in, and as usual, we will TALK later!
1:05:47
April 10, 2020
Terry Lancaster - Get Ya Some!
Welcome back to another episode!   During this session, we talk to Terry Lancaster, host of the-get-ya-some-radio-show and 35-year automotive industry veteran about the industry and how to get more wins in the landscape of today.    Lot's of good take-aways from this session for me personally and I think you will find the same, so be ready to take down some notes on this deal! Please, if you liked this episode, be sure to share it – and the podcast as well - with people that can benefit from the information so they can implement it in their day-to-day! Here is how you can reach Terry: LinkedIn: https://www.linkedin.com/in/terryllancaster/ Email: t@terrylancaster.com Website: http://terrylancaster.com/ Website: http://automotiveadvertisingideas.com/ Mobile: 615-212-9228 Twitter: https://twitter.com/terrylancaster Podcast: http://terrylancaster.com/the-get-ya-some-radio-show/ Also, don’t forget to check us out at our website and on the following platforms: Website: https://www.herbanderson.me/ http://dealertalk.biz/ Facebook: https://www.facebook.com/Dealertalk/ Instagram: https://www.instagram.com/dealertalk/ YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber twitter: https://twitter.com/TalkDealer LinkedIn: https://www.linkedin.com/in/herb-r-anderson-mba%F0%9F%8E%99-503546b/ Thank you for tuning in and as usual, we will TALK later!
44:33
April 8, 2020
Sara Hoagey - To BDC or Not to BDC?
Welcome back to another episode! Should dealerships in 2020 have a BDC, is that a must? There certainly conflicting theories and practices around this topic and our guest for this session brings a ton of insights to the debate. If your pondering the question or if you have a BDC in place and are trying to gain more from it then tune in for a value-packed discussion!  Please, if you liked this episode, be sure to share it – and the podcast as well - with people that can benefit from the information so they can implement it in their day-to-day! Here is how you can reach Sara LinkedIn: https://www.linkedin.com/in/shoagey/ Email: admin@eliteBDC.com Mobile: 585.329.0538 Facebook Group: https://www.facebook.com/groups/683579938802239/ Twitter: https://twitter.com/shoagey Also, don’t forget to check us out at our website and on the following platforms: Website: https://www.herbanderson.me/ http://dealertalk.biz/ Facebook: https://www.facebook.com/Dealertalk/ Instagram: https://www.instagram.com/dealertalk/ YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber twitter: https://twitter.com/TalkDealer LinkedIn: https://www.linkedin.com/in/herb-r-anderson-mba%F0%9F%8E%99-503546b/ Thank you for tuning in and as usual, we will TALK later!
48:45
March 31, 2020
Herb Moskowitz - Molecular Iodine - Game Changer Against Coronavirus?
Welcome back to another episode!  During this session, I have a conversation with Herb Moskowitz regarding the power of molecular iodine and how it could be a game-changer against the current health crisis we face.  I am warning you that this is not a typical session of the podcast and there is no relevant automotive content to share on this episode other than some knowledge on the effectiveness of the current methods we have available to combat the virus.  The reason I wanted to get this information out there is that I for one believe that there is a more effective way for us to ensure that we are combating the virus and the more information we can share the more awareness we can create.  Special thanks to my good friend Jason Geras for setting this up and bringing this information to light for me.  For additional information, check out this article for some additional information: https://www.oralhealthgroup.com/features/molecular-iodine-could-this-be-a-game-changer-for-dentistry/ If you would like to connect with Herb, you can do so here:  LinkedIn: https://www.linkedin.com/in/dr-herb-moskowitz-bb361162/ Email: herbanderson@dealertalk.biz Mobile: 802.440.2100 Website: https://iotechinternational.com/ Also, don’t forget to check us out at our website and on the following platforms: Website: https://www.herbanderson.me/ http://dealertalk.biz/ Facebook: https://www.facebook.com/Dealertalk/ Instagram: https://www.instagram.com/dealertalk/ YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber twitter: https://twitter.com/TalkDealer LinkedIn: https://www.linkedin.com/in/herb-r-anderson-mba%F0%9F%8E%99-503546b/ Thank you for tuning in and as usual, we will TALK later!
41:39
March 27, 2020
Dane Saville - The Importance of Data and How to Use It!
Welcome back to another episode!  There is so much data in the industry today that what should you really be looking at in order to make sound decisions about your dealership? The truth is that there is no single source but there are some metrics that still hold true as a valid way to measure performance.   Tune in to this session where I have a well-rounded data conversation with my good friend Dane Saville from Reunion Marketing about some of the key metrics and ways that we can use the information in order to make better decisions.   Please, if you liked this episode, be sure to share it – and the podcast as well - with people that can benefit from the information so they can implement it in their day-to-day!  Here is how you can reach Dane:  LinkedIn: https: https://www.linkedin.com/in/dane-saville-6002b340/ Email: dane@reunionmarketing.com  Mobile: (919) 413-1975  Website: https://www.reunionmarketing.com/  Twitter: https://twitter.com/DaneSaville Also, don’t forget to check us out at our website and on the following platforms:  Website: https://www.herbanderson.me/ http://dealertalk.biz/ Facebook: https://www.facebook.com/Dealertalk/ Instagram: https://www.instagram.com/dealertalk/ YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber twitter: https://twitter.com/TalkDealer LinkedIn: https://www.linkedin.com/in/herb-r-anderson-mba%F0%9F%8E%99-503546b/ Thank you for tuning in and as usual, we will TALK later!
52:21
March 24, 2020
Sean Welsh - Marketing vs. People & Process
Welcome back to another episode!   During this session, I talk to Sean Welsh from Car Biz Done Better about what is truly important, marketing or people & process.  There is no question that both are an integral part of your dealership operation but as a whole, we are putting so much focus on the marketing side that we forget that at the core this is a business of people for people!   Make sure to tune in to this episode for some insights from the man himself.  In his true fashion, Sean tells it like it is and is not holding back any punches on this deal! So be ready to take some notes from this session, which will surely be one of the most listed his season.   Please, if you liked this episode, be sure to share it – and the podcast as well - with people that can benefit from the information so they can implement it in their day-to-day!  Here is how you can connect with Sean:  LinkedIn: https://www.linkedin.com/in/seanwelshcbdb/  Website:  carbizdonebetter.com    Mobile:  262-278-0157  Email:  carbizdonebetter@gmail.com  Twitter: https://twitter.com/cbizdonebetter Check out Sean’s Podcast, "5 Minutes With Sean":   https://www.youtube.com/playlist?list=PLYe6i7BhaLs7oGwoyHKiFCQTWBVmv2ABz  Also, don’t forget to check us out at our website and on the following  platforms:  Website: https://www.herbanderson.me/ http://dealertalk.biz/ Facebook: https://www.facebook.com/Dealertalk/ Instagram: https://www.instagram.com/dealertalk/ YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber twitter: https://twitter.com/TalkDealer LinkedIn: https://www.linkedin.com/in/herb-r-anderson-mba%F0%9F%8E%99-503546b/ Thank you for tuning in and as usual, we will TALK later!
52:46
March 17, 2020
Jeff Cowan - The Service Department Conversation Part 2
Welcome back to another episode! Jeff Cowan is back for a continuation of our conversation in Season 3. We cover retention, marketing, and the customer of today! We also look back at 2019 and what an amazing year it was for Fixed Ops. Be ready to take down some notes as Jeff shares two very powerful word tracks and strategies that you can implement in your dealership today to guide you in retention and creating the right expectation from the greeting! Please, if you liked this episode, be sure to share it – and the podcast as well - with people that can benefit from the information so they can implement it in their day-to-day! Here is how you can connect with Jeff: LinkedIn: https://www.linkedin.com/in/jcprotalk/ Mobile: 800-248-2931 Email: info@jcowansprotalk.com Write Service and Write Your Own Paycheck Book: https://thejeffcowan.com/product/write-service-write-paycheck-hardback-book/ Amazon link: https://www.amazon.com/Write-Service-Your-Own-Paycheck-ebook/dp/B07496HMJX Link to upcoming events: https://www.automotiveservicetraining.com/upcoming-events/ Purchase tickets to upcoming events: https://thejeffcowan.com/product/workshops/ Link to additional information: https://www.automotiveservicetraining.com/ twitter: JCowansProTalk Also, don’t forget to check us out at our website and on the following  platforms: Website: https://www.herbanderson.me/ http://dealertalk.biz/ Facebook: https://www.facebook.com/Dealertalk/ Instagram: https://www.instagram.com/dealertalk/ YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber twitter: https://twitter.com/TalkDealer LinkedIn: https://www.linkedin.com/in/herb-r-anderson-mba%F0%9F%8E%99-503546b/ Thank you for tuning in and as usual, we will TALK later!
50:31
March 10, 2020
Jeff Bounds - Training Does Not Work!
Welcome back to another episode! In this session, I talk with Jeff Bounds, head of Cardone Automotive Resource (C.A.R) about the impact of training within the automotive industry and why we need to rethink how we go about it in the landscape of today.  I have consulted with many dealers and the one constant is turnover. Almost every dealership I have collaborated with suffers from insanely high turnover within their stores. For some reason, decision-makers within the dealership look at this as a cost of doing business and not as a preventable practice if they provide the tools necessary for the team members to improve in all aspects of their professional careers. Also, Jeff has offered for anybody that is listening to this podcast a FREE seat in the upcoming 10X Automotive Academy https://10xautoacademy.com/, which will take place on March 19 in Miami, FL. Email Jeff at jeff@grantcardone.com And... If you are looking for ways for your teams to level up, then check out these resources available to you - SECRETS TO CLOSING THE SALE WORKSHOP: https://secretstoclosingworkshop.com/ - PHONE SALES ACADEMY: https://10xphonesales.com/ - OBJECTION HANDLING MASTERCLASS: https://objectionsmasterclass.com/ Email Jeff with Promo Code DEALERTALKPROMO and get awesome savings on these incredible courses!  Here is how you can connect with Jeff:  Email:jeff@grantcardone.com LinkedIn: linkedin.com/in/jeffbounds Twitter: https://twitter.com/jeffbounds Instagram: https://www.instagram.com/jeffbounds/ Also, don’t forget to check us out at our website and on the following  platforms: Website: https://www.herbanderson.me/ http://dealertalk.biz/ Facebook: https://www.facebook.com/Dealertalk/ Instagram: https://www.instagram.com/dealertalk/ YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber twitter: https://twitter.com/TalkDealer LinkedIn: https://www.linkedin.com/in/herb-r-anderson-mba%F0%9F%8E%99-503546b/ Thank you for tuning in and as usual, we will TALK later!
49:09
March 3, 2020
John Resurreccion Part 2 - Website; Best Sales Person in the Dealership and Using Video Effectively
Welcome back to another episode!  In this session, John talks about the importance of having your website ready to answer any question visitors might have in order to capture the most engagement! Your website should be the best sales-person in the dealer and measuring performance ensures you are set up for success.  Also, when it comes to video how are you using its power to connect with buyers and break the ice?  Please, if you liked this episode, be sure to share it – and the podcast as well - with people that can benefit from the information so they can implement it in their day-to-day! Here is how you can reach John: LinkedIn: https://www.linkedin.com/in/john-resurreccion-185074bb/ Email: johnrex1482@gmail.com Mobile: 619.852.5162 Website: https://keepsellingcarslikecandybars.com/ Also, don’t forget to check us out at our website and on the following  platforms: Website: https://www.herbanderson.me/ http://dealertalk.biz/ Facebook: https://www.facebook.com/Dealertalk/ Instagram: https://www.instagram.com/dealertalk/ YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber twitter: https://twitter.com/TalkDealer LinkedIn: https://www.linkedin.com/in/herb-r-anderson-mba%F0%9F%8E%99-503546b/ Thank you for tuning in and as usual, we will TALK later!
1:03:55
February 25, 2020
Jason Harris - Taking Back Control of Your Inventory!
Welcome back to another episode!  During this session we spent some time with the Man in Orange;  Jason Harris, talking about ways that we can take back control of our inventory and make sure that we are setting our dealerships and their respective departments up for success in 2020!   This session was a lot of fun and extremely insightful, make sure to tune-in for a great conversation and some leave-behinds that you can implement today!   Please, if you liked this episode, be sure to share it – and the podcast as well - with people that can benefit from the information so they can implement it in their day-to-day!  Here is how you can connect with Jason:  LinkedIn: https://www.linkedin.com/in/strategywithjason/  Email: digitaldealershipsolutions.ca  Twitter: https://twitter.com/StratWJason Podcast: https://strategywithjason.com/podcasts/  Also, don’t forget to check us out at our website and on the following platforms:  Website: https://www.herbanderson.me/  http://dealertalk.biz/ Facebook: https://www.facebook.com/Dealertalk/  Instagram: https://www.instagram.com/dealertalk/  YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg/featured?sub_confirmation=1 Twitter: https://twitter.com/TalkDealer  LinkedIn: https://www.linkedin.com/in/herb-r-anderson-mba%F0%9F%8E%99-503546b/  Thank you for tuning in and as usual, we will TALK later!
58:14
February 18, 2020
The Real Brad Lea - Do You Know and Do You Care?
Welcome back to another episode! In this session, I talk to the man himself #therealbradlea about the car business, from his early beginnings to his leadership role, and of course, how to effectively train the automotive sales professionals of today. Also, Brad drops a challenge for all the decision-makers out there who want to put him to the test: now that you know, the question is, do you care? Please, if you liked this episode, be sure to share it – and the podcast as well - with people that can benefit from the information so they can implement it in their day-to-day! Here is how you can reach Brad: Email: brad.lea@lightspeedvt.com LinkedIn: https://www.linkedin.com/in/bradlea/ YouTube: https://www.youtube.com/user/VTBRADLEA Instagram: https://www.instagram.com/therealbradlea/ Website: https://www.bradlea.com/ Training: https://www.bradlea.com/training/ Podcast: https://www.bradlea.com/dropping-bombs/ Also, don’t forget to check us out at our website and on the following  platforms: Website: www.dealertalk.biz  https://www.herbanderson.me/ Facebook: https://www.facebook.com/Dealertalk/  Instagram: https://www.instagram.com/dealertalk/  YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber  Twitter: https://twitter.com/TalkDealer Thank you for tuning in and as usual, we will TALK later!
51:24
February 11, 2020
Katie Mares - The Automotive Retail Experience for Her!
Welcome back to another episode!  Are you aware of the power of the female consumer? In this session with talk with Katie Mares about this very topic.  In a world where the "Experience" seems to be something, everybody is focused on, tailoring your dealership to appeal to both female costumers and employees alike can help you create a differentiator by understanding the female perspective!   Please, if you liked this episode, be sure to share it – and the podcast as well - with people that can benefit from the information so they can implement it in their day-to-day!  Here is how you can reach Katie:  LinkedIn: linkedin.com/in/katie-mares-ctdp-mcatd-cpsa  Email: katie@katiemares.com   YouTube: https://www.youtube.com/channel/UCONehkugIb8W0pVxGYmvhIQ  Website: Blog: https://katiemares.com/blog/  Training: https://katiemares.com/training/  Also, don’t forget to check us out at our website and on the following  platforms:  Website: www.dealertalk.biz  https://www.herbanderson.me/ Facebook: https://www.facebook.com/Dealertalk/  Instagram: https://www.instagram.com/dealertalk/  YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber  Twitter: https://twitter.com/TalkDealer  Thank you for tuning in and as usual, we will TALK later!
54:21
February 4, 2020
Max Zanan - The CARVANA Threat and How to Proactively Prepare!
Welcome back to another episode! Are you proactively looking at the industry and preparing for the future? In this session, I have a thought-provoking conversation with Max Zanan about the future of the industry and how companies like CARVANA are taking advantage of some of the gaps in the space. In order to prepare for the future, we have look at all angles and make sure that we are proactive in our approach. Please, if you liked this episode, be sure to share it – and the podcast as well - with people that can benefit from the information so they can implement it in their day-to-day! Here is how you can reach Max: LinkedIn: linkedin.com/in/maxzanan Email: max@maxzanan.com Mobile: 917-903-0312 Twitter: MaxZanan Instagram: https://www.instagram.com/stories/max.zanan/ Website: maxzanan.com Link to buy the books: https://www.amazon.com/Max-Zanan/e/B07785FM9B/ref=dp_byline_cont_book_1 Link to schedule dealership training: https://www.perfectdealershiptraining.com/ Link to the Perfect Dealership Conference taking place in New York City on April 9th: https://www.perfectdealershipconference.com/ Also, don’t forget to check us out at our website and on the following  platforms: Website: www.dealertalk.biz www.herbanderson.me  Facebook: https://www.facebook.com/Dealertalk/ Instagram: https://www.instagram.com/dealertalk/ YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber twitter: https://twitter.com/TalkDealer Thank you for tuning in and as usual, we will TALK later!
45:29
January 28, 2020
Joseph Rosales - Effective Goal Setting
Welcome back to another episode! Are you setting effective goals and most importantly are you reaching them? Tune in to this session with Joseph Rosales, a repeat guest on the show, for an in-depth conversation on how to effectively make the difference between goal-setting and goal-attaining! Please, if you liked this episode, be sure to share it – and the podcast as well - with people that can benefit from the information so they can implement it in their day-to-day! Here is how you can reach Joseph:  LinkedIn: https://www.linkedin.com/in/josephrosales/ Email: jrosales@thesalesandservicegroup.com  Mobile: 609-760-9066 Text give-a-way: 77948 (text performance) Also, don’t forget to check us out at our website and on the following  platforms: Websites: http://dealertalk.biz/ https://www.herbanderson.me/ Facebook: https://www.facebook.com/Dealertalk/ Instagram: https://www.instagram.com/dealertalk/ YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber twitter: https://twitter.com/TalkDealer LinkedIn: https://www.linkedin.com/in/herb-r-anderson-mba%F0%9F%8E%99-503546b/ Thank you for tuning in and as usual, we will TALK later!
53:54
January 21, 2020
Damon Egan - Fixed Ops Digital Strategy and How to Embrace Change to Maximize Profits!
Welcome back to another episode!  In this special session, we speak with Damon Egan, a veteran of the industry that has held many roles in the dealership world. Now, as the Fixed Operation Director for one of the largest stores in Canada, we get direct insights into how change has become a critical component to his success and how he is using the power of digital to elevate his department!  You are going to want to have a pen and paper for this one, as the information is practical and very relevant to the current landscape of the industry.  Please, if you liked this episode, be sure to share it – and the podcast as well - with people that can benefit from the information so they can implement it in their day-to-day!  Here is how you can connect with Damon:  LinkedIn: linkedin.com/in/damon-egan-b3b92990  Mobile: 780.224.4103  Email: degan1@ymail.com  Also, don’t forget to check us out at our website and on the following  platforms:  Website: www.dealertalk.biz  https://www.herbanderson.me/ Facebook: https://www.facebook.com/Dealertalk/  Instagram: https://www.instagram.com/dealertalk/  YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber  twitter: https://twitter.com/TalkDealer  Thank you for tuning in and as usual, we will TALK later!
51:13
December 26, 2019
Cameron Cresswell - The Australia Market - Special Guest Edition
Welcome back to another episode! In this special session, we speak with Cameron Cresswell, the owner/founder of Automotive Talent, an Australian company that specializes in connecting talented individuals with dealerships! Check the website here: http://www.automotivetalent.com.au/ It was a lot of fun to learn about a completely different market and find out how similar we actually are, regardless of culture and the distance that exists between us. Please, if you liked this episode, be sure to share it – and the podcast as well - with people that can benefit from the information so they can implement it in their day-to-day! Here is how you can connect with Cameron: LinkedIn: linkedin.com/in/cameroncresswell Mobile: 0429845138 Email: cameron@automotivetalent.com.au Twitter: CamCresswell Also, don’t forget to check us out at our website and on the following  platforms: Website: www.dealertalk.biz https://www.herbanderson.me/ Facebook: https://www.facebook.com/Dealertalk/ Instagram: https://www.instagram.com/dealertalk/ YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber twitter: https://twitter.com/TalkDealer Thank you for tuning in and as usual, we will TALK later!
42:00
December 13, 2019
George Arrants – The Truth Behind the Shortage of Auto Technicians
Welcome back to another episode! How much of the technician shortage do you know about? Is it impacting your business and, if so, what are you doing to aid in its long-term solution? In this session, we talk with George Arrants about this issue and its impact. I have personally gained a lot of knowledge from this session. I can say with certainty that there is a lot more to the story that we need to know so that we can make the best decisions possible for our dealerships and departments! If you are paying close attention to this issue, as you should, this session will provide a lot of insight and maybe even point out some information that could potentially shift your perspective. Please, if you liked this episode, be sure to share it – and the podcast as well - with people that can benefit from the information so they can implement it in their day-to-day! Here is how you can connect with George: LinkedIn: linkedin.com/in/george-arrants-bb28a47 Mobile: 281.850.1676 Email: george@georgearrants.com Also, don’t forget to check us out at our website and on the following  platforms: Website: www.dealertalk.biz https://www.herbanderson.me/ Facebook: https://www.facebook.com/Dealertalk/ Instagram: https://www.instagram.com/dealertalk/ YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber twitter: https://twitter.com/TalkDealer Thank you for tuning in and as usual, we will TALK later!
35:56
December 3, 2019
Chris Pellinger – Maximize Your Used Car Department
Welcome back to another episode!  We all know that used car activity has been HOT this year but is there more that you can do to capitalize on your activity while we ride the wave? With contraction on the new-car side, every opportunity to gain an advantage helps.  Tune-in to this session to learn a unique approach to running your used car department that can help you improve on recon time, increase profitability, and keep the sales side more efficient.  Please, if you liked this episode, be sure to share it – and the podcast as well - with people that can benefit from the information so they can implement it in their day-to-day!  Here is how you can connect with Chris:  LinkedIn: linkedin.com/in/christopher-pellinger-a436a3128  Mobile: 702.506.2903  Email: cjp89002@gmail.com  Also, don’t forget to check us out at our website and on the following  platforms: Website: www.dealertalk.biz https://www.herbanderson.me/ Facebook: https://www.facebook.com/Dealertalk/ Instagram: https://www.instagram.com/dealertalk/ YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber twitter: https://twitter.com/TalkDealer Thank you for tuning in and as usual, we will TALK later!
31:08
November 29, 2019
Vicky Lopez – Do You Have Trusted Partners for Your Dealership?
Welcome back to another episode! We all need a little help to succeed, and the auto retail business is no exception. Do you have trusted relationships you can rely on to help you achieve your goals?  In this session, we have Vicky Lopez on the show from Pronto Finance. She is bringing the house down with a unique perspective on how to help dealers close the gap and achieve more. We are also talking about all things social media, from how she uses it to gain attention for herself and her company to how she is educating her own clients on some creative ways to overcome their fears and hit the record button regardless of their position at the store. Please, if you liked this episode, be sure to share it – and the podcast as well - with people that can benefit from the information so they can implement it in their day-to-day! Here is how you can connect with Vicky: LinkedIn: linkedin.com/in/vicky-lopez-808a95156 Mobile: 847-857-9322 Email: vlopez@prontofinance.com Websites:  facebook.com/ProntoFinance1900/   facebook.com/ProntoFinanceRep/   Also, don’t forget to check us out at our website and on the following  platforms: Website: www.dealertalk.biz https://www.herbanderson.me/ Facebook: https://www.facebook.com/Dealertalk/ Instagram: https://www.instagram.com/dealertalk/ YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber twitter: https://twitter.com/TalkDealer Thank you for tuning in and as usual, we will TALK later!
46:22
November 26, 2019
John Stubbelfield – A Look at Finance and Some Best Practices for Your Store
Welcome to another episode! With the contraction on the new-car side of the business, finding ways to increase profit is at the forefront of most decision-makers in the dealership. One of the ways to find those extra dollars is in the finance department and maximizing each and every opportunity we get in front of the buyer! In this session, we sit down with a finance pro that was making so much money on the back end that when his GM cut his pay, he decided to take his talents and educate others! This is a great conversation with real insight from somebody that is in the role and knows what it takes to get results. Please, if you liked this episode, be sure to share it – and the podcast as well - with people that can benefit from the information so they can implement it in their day-to-day! Please, if you liked this episode, be sure to share it – and the podcast as well - with people that can benefit from the information so they can implement it in their day-to-day! Here is how you can connect with Jon: LinkedIn:  linkedin.com/in/jon-stubblefield-a6330918 Mobile: 314.402.8197 Also, don’t forget to check us out at our website and on the following  platforms: Website: www.dealertalk.biz Facebook: https://www.facebook.com/Dealertalk/ Instagram: https://www.instagram.com/dealertalk/ YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber twitter: https://twitter.com/TalkDealer Thank you for tuning in and as usual, we will TALK later!
50:21
November 22, 2019
Bow Tie Terrance - The Creative Approach to Selling Cars
Welcome back to another episode! In today's landscape, it is ever important to create an advantage in the marketplace. Today’s guest has definitely mastered the art of finding a niche that connects with buyers on a personal level. The social media platforms available to us have the most important element any business needs to succeed, an audience! How can you leverage the power of creativity and these platforms in order to connect with buyers? If you are not already doing so, please make sure to connect with Terrance on social media so you can see firsthand how he is changing the game. Please, if you liked this episode, be sure to share it – and the podcast as well - with people that can benefit from the information so they can implement it in their day-to-day! Here is how you can connect with Bow Tie Terrance: LinkedIn:  linkedin.com/in/bowtieterrance Mobile: 404-600-9697 Email: bowtieterrance@gmail.com Instagram: https://www.instagram.com/bowtieterrance/  Also, don’t forget to check us out at our website and on the following  platforms: Website: www.dealertalk.biz https://www.herbanderson.me/ Facebook: https://www.facebook.com/Dealertalk/ Instagram: https://www.instagram.com/dealertalk/ YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber twitter: https://twitter.com/TalkDealer Thank you for tuning in and as usual, we will TALK later!
41:05
November 19, 2019
RevFerral – How to Leverage the Most Effective Marketing Action You Have! (New Tech)
Welcome back to another episode! When it comes to marketing within your dealership, what is providing you the most ROI? For me, marketing is all about where I can get the most frequency at the least amount of spend. One of the ways that you can achieve this is by having an effective referral program that can provide buyers that are ready to transact because they have been sent over to your dealerships by people that have vouched on your behalf. In this session, we talk to Revferral, our second vendor of the season, that we have invited to come on the show to talk about what they offer and how it can help you gain an advantage. Please, if you liked this episode, be sure to share it – and the podcast as well - with people that can benefit from the information so they can implement it in their day-to-day! Here is how you can connect with JP: LinkedIn:  https://www.linkedin.com/in/jpburkemper/ Mobile: 970.787.0551 Email: jp@revferral.com Website: https://www.revferral.com/ Also, don’t forget to check us out at our website and on the following  platforms: Website: www.dealertalk.biz https://www.herbanderson.me/ Facebook: https://www.facebook.com/Dealertalk/ Instagram: https://www.instagram.com/dealertalk/ YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber twitter: https://twitter.com/TalkDealer Thank you for tuning in and as usual, we will TALK later!
52:43
November 15, 2019
Dave Foy - Fixed Op's; The Service Department of the Future
Welcome back to another episode of the Dealer Talk podcast!  In today's session, we look at the future of fixed ops. We are going to be breaking down new technologies and really contemplating the questions “where are we going?” and “what does the future look like for this part of the dealership?”  There is no question that fixed Op's is going through a much-needed attention boost when it comes to being a profit center for your store, and our guest is on a mission to educate us all on the power that the service department has and what it can do for long-term success!  Make sure to check this episode out for an incredible perspective. Please, if you liked this episode, be sure to share it so that other people that can benefit from the information and implement it in their day-to-day!  Here is how you can connect with Dave:  LinkedIn:  linkedin.com/in/davidfoy  Phone: 774-696-4239  Email: davefoy1969@gmail.com  Website: Dave@TrustMyWork.com  For the special promotion visit, Fixedopsmastermind.com/join-now use DealerTalk promo code and get 25% off for up to 12 months. Good for the first 100 that claim it!! Also, don’t forget to check us out at our website and on the following  platforms:  Website: www.dealertalk.biz  https://www.herbanderson.me/ Facebook: https://www.facebook.com/Dealertalk/  Instagram: https://www.instagram.com/stories/dealertalk/ YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber  twitter: https://twitter.com/TalkDealer Thank you for tuning in and as usual, we will TALK later!
54:55
November 12, 2019
Jeff Cowan – Fixed Op's; The Service Department Operation Breakdown
Welcome back to another episode! As a leader in your store, do you fully understand the fixed operation side? More importantly, do you understand the customers of today and how they interact with the service department of your dealership? If you want to gain some knowledge that can truly help you get a holistic perspective, then you need to listen to this episode! In this session, we have the absolute HONOR of talking to one of the industry’s most accomplished personalities when it comes to fixed operations. With over 30 years of practical experience and training automotive service departments, he is a motivator, an international speaker, and he understands all things service. Please, if you liked this episode, be sure to share it – and the podcast as well - with people that can benefit from the information so they can implement it in their day-to-day! Here is how you can connect with Jeff: LinkedIn:  linkedin.com/in/jcprotalk Mobile: 800-248-2931 Email: info@jcowansprotalk.com  Write Service and Write Your Own Paycheck Book: https://thejeffcowan.com/product/write-service-write-paycheck-hardback-book/ Amazon link: https://www.amazon.com/Write-Service-Your-Own-Paycheck-ebook/dp/B07496HMJX Link to upcoming events: https://www.automotiveservicetraining.com/upcoming-events/ Purchase tickets to upcoming events: https://thejeffcowan.com/product/workshops/ Link to additional information: https://www.automotiveservicetraining.com/ twitter: JCowansProTalk  Also, don’t forget to check us out at our website and on the following  platforms: Website: www.dealertalk.biz https://www.herbanderson.me/ Facebook: https://www.facebook.com/Dealertalk/ Instagram: https://www.instagram.com/dealertalk/ YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber twitter: https://twitter.com/TalkDealer Thank you for tuning in and as usual, we will TALK later!
56:31
November 8, 2019
Anthony Santangelo - Hiring Right for Dealers (Best Practices)
Welcome back to another episode! When it comes to hiring and doing so effectively, how are you stacking up? It is no secret that finding the right person can be a challenge for any organization, but when we look at the automotive retail side of the auto industry, there is certainly a more complex set of challenges. These can include anything from rapid turnover to technician shortages and everything in between! What can you do to improve in this area? Make sure to tune-in to this session for some best practices on multiple fronts. Also, find out how you can improve on what you are currently doing to get an extra edge over the competition. Here is how you can connect with Anthony: LinkedIn:  linkedin.com/in/anthony-santangelo-10291554 Mobile: 267.784.9752 Email:asantangelo@automaxrecruiting.com twitter: pokercarguy Also, don’t forget to check us out at our website and on the following  platforms: Website: www.dealertalk.biz https://www.herbanderson.me/ Facebook: https://www.facebook.com/Dealertalk/ Instagram: https://www.instagram.com/dealertalk/ YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber twitter: https://twitter.com/TalkDealer Thank you for tuning in and as usual, we will TALK later!
52:16
November 5, 2019
Sean Kelley - FB Live Session - The Power of Effective Coaching
Welcome back to another session of the Dealer Talk Podcast! In this session, we have a conversation with our resident guest, Sean Kelley #thecarbizcoach, about coaching. It’s crazy that Sean has been with us for every season of the podcast, and we have not covered coaching at length. There are a lot of insights in this episode that truly speak to one of the most critical areas we face in our industry, which is that of acquiring knowledge and skills that will allow us to become true professionals. I am excited to cover this topic because I have had the pleasure of being coached by this amazing individual, so I know firsthand the impact. More importantly, I believe that in order for us to grow in any capacity, we need to have the knowledge and skills that we don’t possess. That is what coaching can provide. Please, if you liked this episode, be sure to share it – and the podcast as well - with people that can benefit from the information so they can implement it in their day-to-day! Here is how you can connect with Sean: LinkedIn:  linkedin.com/in/sean-kelley-thecarbizcoach Mobile: 314.323.8234 Email: sean@carmotivators.com twitter: Thecarbizcoach Special Coaching Offer for the Dealer Talk listeners https://carmotivators.typeform.com/to/YyfrpQ?fbclid=IwAR2mbrx64K4NLeDHR43mjkPIsKKV-bDLyTH_WK718j3W4aoNOcFoYngXotU for Sean's new coaching program!  Also, don’t forget to check us out at our website and on the following  platforms: Website: www.dealertalk.biz https://www.herbanderson.me/ Facebook: https://www.facebook.com/Dealertalk/ Instagram: https://www.instagram.com/stories/dealertalk/ YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber twitter: https://twitter.com/TalkDealer Thank you for tuning in and as usual, we will TALK later!
1:02:53
October 27, 2019
David Lemmon - Independent Dealer Advantage
Welcome back to another episode of the Dealer Talk podcast! As a franchise dealership, can you benefit from looking at what independent dealers are doing to generate some extra wins? That is what we are going to be exploring in today's session. Also, if you are a decision-maker at an independent dealership, are you paying close attention to what is required in order for you to succeed in the digital, fast-paced, ever-changing industry we find ourselves in? If these questions are applicable to you in some capacity, then you need to stop what you’re doing, take out a pen and paper, and listen to our amazing guest for some knowledge that will surely help you to CRUSH your objectives. Please, if you liked this episode, be sure to share it so that other people that can benefit from the information and implement it in their day-to-day! Here is how you can connect with David: LinkedIn:  linkedin.com/in/lemmondavid Phone: (614) 547-2876 Email: david.lemmon@dealerrevolve.com Website: dealerrevolve.com Twitter: AutoSweetGuy Also, don’t forget to check us out at our website and on the following  platforms: Website: www.dealertalk.biz https://www.herbanderson.me/ Facebook: https://www.facebook.com/Dealertalk/ Instagram: https://www.instagram.com/stories/dealertalk/ YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber twitter: https://twitter.com/TalkDealer Thank you for tuning in and as usual, we will TALK later!
51:27
October 21, 2019
Shane Edwards - The Managers Perspective
Welcome back to another episode of the Dealer Talk podcast!  Today we are talking to a very good friend of mine. I have known our guest for a very long time and have even consulted with him on the professional side of things. We had a raw and real conversation regarding the management perspective, and I am very excited to share it with all of you.  How does a manager see the business from desk principals, the landscape of the industry, and even the shift in generations working at the dealership as veterans of the industry leave and younger generations make their debut! This is going to be a very informative session so make sure you are ready to take some notes.  Please, if you liked this episode, be sure to share it, and share this podcast with people that can benefit from the information so they can implement it in their day-to-day!  Here is how you can connect with Shane:  LinkedIn:  linkedin.com/in/shane-edwards-0312b9163  Phone:  435.714.8175 Email: shane.edwards@autosalesrightnow.com  Also, don’t forget to check us out at our website and on the following  platforms:  Website: http://dealertalk.biz/  https://www.herbanderson.me/ Facebook: https://www.facebook.com/Dealertalk/  Instagram: https://www.instagram.com/dealertalk/ YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber  twitter: https://twitter.com/TalkDealer hank you for tuning in and as usual, we will TALK later!
46:54
October 18, 2019
"El Patronn" - The Social Media GM
Welcome back! During this conversation, we talk with "El Patronn" about his branding strategy and how social media has created an opportunity to connect with the masses in a very effective way. When it comes to creating a brand within a brand, we have never lived in better times. The social media platforms that exist really allow us to create a presence that has no borders. If done correctly, you can achieve this with little to no expense.  I personally don’t know of any other leader in the auto-retail side of the business that is more successful at this than “El Patronn,” which made it all the more incredible to be able to talk with him about his tactics, vision, and strategies. Make sure to take some notes! Then don’t forget to tune in next week when we have a conversation with Shane Edwards about the sales management perspective, specially now as we experience a shift in the industry of new professionals coming into the mix.  Please, if you liked this episode, be sure to share it, and share this podcast with people that can benefit from the information so they can implement it in their day-to-day! Here is how you can connect with "El Patronn": LinkedIn:  linkedin.com/in/elpatronn Mobile: 631.432.3718 Email: elpatronnshow@gmail.com Game Changer Event Info: Gamechangercon.com  Also, don’t forget to check us out at our website and on the following  platforms: Website: www.dealertalk.biz  Facebook: https://www.facebook.com/Dealertalk/ Instagram : @dealertalk YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber twitter: @talkdealer Thank you for tuning in and as usual we will TALK later!
40:20
October 15, 2019
Chris "The Bulldog" Collins - The Service Drive Conversation
Welcome back. In this episode, I have the absolute privilege of having a conversation with  Chris "The Bulldog" Collins about the service drive. I actually get to swap stories with this dude...INSANE! Chris is an total master in the industry, and he is bringing some knowledge bombs on this session! He talks about his roots, how he saw a gap in the industry when it came to training for the service side, and then we break down the question: are service advisers sales people? Make sure to tune-in for a great conversation! Then check out the information below on how you can access Chris's books, training programs, podcast (one of my favorites called “The Service Drive Revolution”), upcoming events and more. P.S. Will Erik be OK? Tune in to the next episode to see if he made it out. Then, in the same episode, we sit down with none other than “El Patron,” the managing partner of Brooklyn Mitsubishi. We will discuss the value of social media, and how to use it effectively to create a personal brand and generate results. Please, if you liked this episode, be sure to share it, and share this podcast with people that can benefit from the information so they can implement it in their day-to-day! Here is how you can connect with Chris: LinkedIn:  linkedin.com/in/chrisbulldogcollins Phone: 800-230-5165 Email: info@chriscollinsinc.com Website: https://chriscollinsinc.com/ Twitter: BulldogCollins Also, don’t forget to check us out at our website and on the following  platforms: Website: www.dealertalk.biz Facebook: https://www.facebook.com/Dealertalk/ Instagram : @dealertalk YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber twitter: @talkdeale r Thank you for tuning in and as usual we will TALK later!
1:00:36
October 8, 2019
Bill Schomburg - Your Online Inventory (New Tech)
WELCOME BACK! Season 3! Can you believe it? We’re very excited for this season and all the amazing people on the show, starting with the season opener. During this episode, we talk with Bill Schomburg about Lot Talk, a new approach to inventory listings. I am very excited to have this conversation because it is a topic I review often with my clients, and I think the industry is in need of a different approach. I personally believe that there is value in the conventional model because whether we like it or not, these sites do have an audience. If potential buyers are using these sites for information, then the dealer needs to be there. I also know that validation is key for consumers, so being listed almost becomes a necessity.  Check out the episode where we break it down. We look at the current state and discuss Lot Talk’s approach to the listing game. Thank you so much for tuning in to this episode, and stay tuned for Chris Collins, the Bulldog, next Tuesday the 8th! Please, if you liked this episode, be sure to share it, and share this podcast with people that can benefit from the information so they can implement it in their day-to-day! Here is how you can connect with Bill: LinkedIn:  linkedin.com/in/bschomburg-lottalk Website: https://www.lottalk.com/ Mobile: 217.306.2555 Email: bill@lottalk.com Also, don’t forget to check us out at our website and on the following  platforms: Website: www.dealertalk.biz Facebook: https://www.facebook.com/Dealertalk/ Instagram : @dealertalk YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber twitter: @talkdealer Thank you for tuning in and as usual we will TALK later!
57:44
October 1, 2019
Arthur Castillo - Guest Takeover Episode!
Join Arthur Castillo as he takes on the Dealer Talk show for the entire episode! During this episode Arthur sits down with the hosts of the Dealer Talk Podcast Erik Nelson and Herb Anderson to talk in depth about the show, the industry, and get their take on the future.  This was the first automotive podcast I listened to, and I just had the pleasure of hosting it! Talk about a warm welcome to the automotive industry.  For this opportunity, my focus was to learn more about the hosts of the podcast, hear them share key takeaways from previous episodes and how they are looking to incorporate them in their day to day world, both from within a dealership and from an external marketing perspective.  Make sure to tune in for some great tactical advice on what our hosts would do if they were tasked with turning around a store in a short amount of time!  Here is how you can connect with Arthur:  LinkedIn:  linkedin.com/in/arthurcastillobiz Mobile is 519.722.4194 Email acastillo@motoinsight.com Also, don’t forget to check us out at our website and on the following  platforms:  Website: www.dealertalk.biz    Facebook: https://www.facebook.com/Dealertalk/   Instagram : @dealertalk YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber  twitter: @talkdealer  Thank you for tuning in and as usual we will TALK later! 
55:56
May 9, 2019
Herb Anderson - Season 2 Recap!
Join me for the a recap of Season 2 as well as look ahead to future of the Dealer Talk Podcast.  Also, don’t forget to check us out at our website and on the following  platforms:  Website: www.dealertalk.biz   Facebook: https://www.facebook.com/Dealertalk/  Instagram : @dealertalk YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber  twitter: @talkdealer  Thank you for tuning in and as usual we will TALK later… 
24:32
April 18, 2019
Edward French - The Future of The Industry
Join me and Erik as we sit down with no other than Edward French to talk about the industry. I had the privilege of meeting Mr. French in person at a conference back in 2015 and ever since then I have been a fan following his content on social media. During this episode we cover many aspects of the industry including the concept that Ed coins as Melting ICE which refers to how you should look at your  used car inventory.  We also spend some time discussing the future of the industry and we get Ed's perspective on some of the new technologies like Digital Retailing and the delivery concept where customers can get there vehicles delivered with no physical interaction at the Dealership.  I could not think of a better way to end this season then with this amazing conversation and having someone of Ed's background on the show to give us his insights and just talk openly on where he sees the future and most importantly what we can do to stay ahead of the curve!  Here is how you can connect with Ed:  LinkedIn:  linkedin.com/in/edward-french-a913a18  Email: autoprofitllc@gmail.com  Mobile:  812-327-2006   Website:  autoprofitllc.com    Also, don’t forget to check us out at our website and on the following  platforms:  Website: www.dealertalk.biz   Facebook: https://www.facebook.com/Dealertalk/  Instagram : @dealertalk YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber  twitter: @talkdealer     Thank you for tuning in and as usual we will TALK later!    
40:40
March 31, 2019
Dimitri Tsilis - Let’s Go to the Auction!
In this week’s episode we are taking a deep dive into the Auction, why are prices out of whack, how can you leverage the inventory that exist between markets in today's digital world, and how you can get an advantage when it comes to either buying or selling a vehicle!      Erik and I sit down with Dimitri Tsilis to talk about this topic and most importantly to get a peek behind the curtain and offer you, the listeners, some insights and tips on some of the ways you can get the upper hand by leveraging the technology that is available to you.      I was listening to the episode today during production and I was very excited because Dimitri shares some strategies that you can implement for FREE at your Dealership and really believe there will be some AHA! moments on this deal...     Here is how you can connect with Dimitri:  LinkedIn: linkedin.com/in/dimitri-tsilis-83762426  Email: dimitri.tsilis@gmail.com Mobile: 801.243.6047     Also, don’t forget to check us out at our website and on the following  platforms:  Website: www.dealertalk.biz   Facebook: https://www.facebook.com/Dealertalk/  Instagram : @dealertalk YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber  twitter: @talkdealer    Thank you for tuning in and as usual we will TALK later! 
47:18
March 20, 2019
Sean Kelley (Part 2) - Let's Implement...But Who Is Accountable?
Season 2 is FLYING BY! I can't believe that we are getting close to the end of another season already but we still have some great conversations left and I am very excited to share them with all the listeners.  During this week's episode we had to have this guest back because he was the perfect person to have this conversation with. Sean Kelley A.K.A the Car Biz Coach, breaks it down for this deal and gives us a lot of valuable insights into who is really accountable and how that needs to be structured in order to have the best results. We also talk about the vendor accountability and we even get into coaching and some best practices that you won't want to miss out on!  I had the pleasure of spending a day with the Car Biz Coach recently and I learned a lot in particular the difference between training and coaching and how one is designed to help you practice your skill set and the other is designed to help you grow!  Sean is a true professional and is on a mission to bring coaching to Car Biz.  Here is how you can reach Sean: LinkedIn:  linkedin.com/in/sean-kelley-thecarbizcoach  Email:  sean@carmotivators.com  Mobile:  314.323.8234 Office:  1.888.921.0221   Twitter: Thecarbizcoach Also, don’t forget to check us out at our website and on the following  platforms:  Website: www.dealertalk.biz   Facebook: https://www.facebook.com/Dealertalk/  Instagram : @dealertalk YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber  twitter: @talkdealer  Thank you for tuning in and as usual we will TALK later! 
49:42
March 12, 2019
Mat Koenig - Rockstar Events
Join Erik and myself as we sit down with one of the Founders of the Rockstar Events formally known as the Rockstar Auto Conference. Mat Koenig , author, key note speaker, and founder sits down with us to talk about the history of their unique event and the evolution of it.   Mat is a veteran of the industry with over 20 years in the BIZ and  a very impressive background and trajectory working with some of the bigger names in the industry including Edmunds and Cars.com and having retail hands on experience from sales to management as well as training and development within the Dealer.  I personally had a great experience at the event because I liked what it was all about and that was bringing VALUE to the industry. The format of the show was one that was easy and digestible which often times is not the case when there are multiple speakers on multiple stages. The set up at Rockstar Event allows the opportunity to consume the information from all the speakers and its done in a way that is high impact and EXTREMELY engaging!  Make sure to check this episode out for some insights on the event and also on the industry, lost of value on this episode so make sure to take some notes and share this episode with a friend that can benefit from the information!  Here is some additional information on the event and also how you can connect with Mat  Here is how you can get in touch with Mat  LinkedIn:  linkedin.com/in/matkoenig  Websites:    rockstarautoconference.com Mobile:    269.358.8844  Email:    mat@rockstarautoconference.com  Make sure to tune in to the PODCAST as well you can check it out here https://www.rockstarautoconference.com/podcast/  Also, don’t forget to check us out at our website and on the following  platforms:  Website: www.dealertalk.biz   Facebook: https://www.facebook.com/Dealertalk/  Instagram : @dealertalk YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber  twitter: @talkdealer  Thank you for tuning in and as usual we will TALK later! 
58:47
March 5, 2019
Owen Moon - Strategies for 2019
During this episode Erik and myself have a conversation with Owen Moon founder of Dealer Accelerator and Fixed Ops Digital where we try to uncover some of the best strategies for 2019.   The conversation took a turn to the Fixed Ops side of the house and I think for good reason. Service is quickly becoming a differentiator when it comes to generating not just revenue but also sales as well as creating a long term success strategy for your Dealership and so naturally we spent a lot of time talking about some of the ways that you can leverage that in the new year.   This is  a great conversation that covers some of the issues that exist today when it comes to marketing strategies and creating a balance between the front of the house and the service side.  Our guest, Mr. Owen Moon brings tons of insights on this topic as well as some of the strategies that he sees are working to get the most conversion from potential buyers and owners by delivering a better online experience!  This was a great conversation and very EXCITED to share this episode.  Here is how you can get in touch with Owen  LinkedIn:  linkedin.com/in/owen-moon  Websites:   FixedOpsDigital.com   Mobile:  605.376.0195  Email:   Owen@FixedOpsDigital.com.   Also, don’t forget to check us out at our website and on the following  platforms:  Website: www.dealertalk.biz   Facebook: https://www.facebook.com/Dealertalk/  Instagram : @dealertalk YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber  twitter: @talkdealer  Thank you for tuning in and as usual we will TALK later! 
45:01
February 26, 2019
Jay Jensen - The Sales Process Evolution
Join Erik and myself during this week’s episode where we go deep into the sales process and how it has or has not evolved. Our guest, Jay Jensen is a 30+ year veteran of the industry and he breaks it down! How has technology changed the way consumers purchase vehicles and are the sales strategies from the past still relevant today?  When we look at the current landscape there have been a lot of changes to the industry from technology, to data, and other factors that have created a necessity for improvements in the sales process mainly because of the need of a transparent sales experience. Potential buyers in today’s environment are far more educated then ever before and when we take into consideration that most buyers are visiting 1.5 dealerships before making a purchase every single opportunity is critically important.  What is sales in its most basic form and in particular how can we adjust to the current times within the industry to enhance the experience for the potential buyers and remove the obstacles they have in order to convert them into an owner of your brand at your store!   Very excited to share Jay’s perspectives on this topic and to have the opportunity to have this conversation on the show… Here is how you can get in touch with Jay:  LinkedIn: linkedin.com/in/jay-jensen-45b88686   Email: jjdudejensen@hotmail.com  Phone:  605-351-8173  Also, don’t forget to check us out at our website and on the following  platforms:  Website: www.dealertalk.biz   Facebook: https://www.facebook.com/Dealertalk/  Instagram : @dealertalk YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber  twitter: @talkdealer  Thank you for tuning in and as usual we will TALK later! 
39:46
February 21, 2019
Anna Young - The Power of Video Engagement
Join Erik and myself as we review a new piece of technology and this one is all about video. The thing I personally like about video is that it is by far the quickest way for humans to build rapport and connect with one another. I truly believe that video will continue to grow in the years to come as one of if not THE preferred method of contact.  Anna Young joins us in this conversation to unveil this platform but we are mainly talking about the WHY, why is this platform one that could help Dealers bridge the gap between the purchase and the potential buyer. We also talk about the benefits and here is where our guest extensive experience in the automotive industry shines and provides tremendous insights into some of the issues that we see today and how these issues can be “deal killers” before the potential buyer ever steps foot into your Dealership.  How is your current digital experience? Are you 100% confident that the potential buyer, who by the way only visits 1.5 stores before buying, is getting the experience they truly want prior to their visit? If not, then you need to checkout this episode and buckle up because we are going on a ride uncovering some of the main issues that customers are facing today and more importantly how you can prevent these from happening at your store….HERE WE GO!  Here is how you can get in touch with Anna:  LinkedIn: linkedin.com/in/anna-young-8b818234 Email:  anna@oktium.com  Website: oktium.com    Automotive landing page:  cars.oktium.com  Also, don’t forget to check us out at our website and on the following  platforms:  Website: www.dealertalk.biz   Facebook: https://www.facebook.com/Dealertalk/  Instagram : @dealertalk YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber  twitter: @talkdealer  Thank you for tuning in and as usual we will TALK later! 
46:18
February 13, 2019
Robert Sebestyen - Making Process Awesome
Join Erik and myself on this process oriented conversation. Our guest, Robert Sebestyen truly delivers a ton of valuable insights on this topic and brings a fresh perspective to some of the ways that processes can bring both the sales and service side of the house together to deliver a better experience to the buyers and owners!  One of my favorite quotes by W. Edward Deming, says that if you cannot describe what you’re doing as a process you don’t know what you’re doing and I really believe in that. When you consider what goes on in the dealership from selling to servicing a vehicle after the fact, having a set road map on how to get from point A to point B is crucial to offering consistency and building a true differentiator in your market.  During this session we uncover the value of having a process even if it’s not a good one versus not having one at all or as we debate thinking that you don’t have one, because whether you think you do or don’t a choice is always being made.  Make sure to tune in and uncover some of the nuggets on this deal…  Here is how you can get in touch with Robert:  LinkedIn: linkedin.com/in/robert-sebestyen-81a539119   Email: robert@gravitationalbusiness.com  Twitter: juliussewclean  Phone (843)345-6172 Website: gravitationalbusiness.com    Also, don’t forget to check us out at our website and on the following  platforms:  Website: www.dealertalk.biz   Facebook: https://www.facebook.com/Dealertalk/  Instagram : @dealertalk YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber  twitter: @talkdealer  Thank you for tuning in and as usual we will TALK later! 
38:20
February 5, 2019
Tim Stockwell - Service Issues of Today
Join me on this episode ALL ABOUT Fixed Operations. My guest Mr. Tim Stockwell is a veteran of the industry with a long career working for brands like Toyota and Group 1. During this episode we tackle some of the industries bigger issues and try to offer some insights that you can benefit from.  Fixed Operations is my personal favorite topic as I started my professional career in this vertical and I also believe that it is the most effective long term success strategy for any dealership yet it’s very misunderstood as a whole.  During this episode we talk about the differences between small and large service departments. We tackle the issue of tech shortage and some of the ways you can overcome this crisis as well as create a long term strategy that you can use to keep an ongoing funnel. We talk about the discord that exist between the sales side of the house and how we can create a bridge to bring both departments together. We even get into a conversation on the future where driver-less cars and kiosk might be a real consideration of what the service landscape will look like!  Make sure to tune in, grab a pen and paper and take some notes on this one!  Here is how you can get in touch with Tim:  LinkedIn: linkedin.com/in/tim-stockwell-08ab9a47  Email: tstockwell450@gmail.com  Phone 916.340.4920 Also, don’t forget to check us out at our website and on the following  platforms:  Website: www.dealertalk.biz   Facebook: https://www.facebook.com/Dealertalk/  Instagram : @dealertalk YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber  twitter: @talkdealer  Thank you for tuning in and as usual we will TALK later! 
34:25
January 30, 2019
Tim Rowe - The Data Conversation
Join Erik and Myself on this conversation around data at the Dealership level. Tim Rowe joins us with some amazing insights on this powerful topic. In this episode we are covering best practices to some of the pitfalls that Dealers tend to fall into in the landscape of today were there is so much information that it is unclear what we should be paying attention to and what is fluff!   During this session we cover some of the bigger data topics including SEO & SEM, we talked about conversion and attribution, we talk about websites, Direct Mail, third party sites and we even get into the Social Media side and some of trends we are noticing in those platforms!   This is an awesome episode filled with tons of takeaways that you can utilize in your day to day and if you are trying to make sense of the data cluster at your store.   Here is how you can reach Tim: LinkedIn: linkedin.com/in/troweactual   Phone: (908) 246-3201   Email: Timothy.N.Rowe@gmail.com   Instagram: @troweactual   Also, don’t forget to check us out at our website and on the following  platforms:  Website: www.dealertalk.biz   Facebook: https://www.facebook.com/Dealertalk/  Instagram : @dealertalk YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber  twitter: @talkdealer  Thank you for tuning in and as usual we will TALK later! 
45:21
January 22, 2019
Sean Welsh - The Trade-In Process in the Digital Age
 Join Erik and myself for this episode with the one and only, Mr. Rock Star himself, Sean Welsh were we talk about the Trade-In process in the digital landscape we have today. How much has the trade-in process changed? Are the digital tools available today helping dealers close the gap and build trust with consumers or are they enhancing the issues that exist with this process? Also we talk about the value and how the leads are moved through the funnel.  This is a great conversation with some thought provoking insights from our guest who NEVER disappoints and always brings relevant takeaways.  The trade-in is one of those areas that I personally find is at an interesting place in today’s market were the old processes are no longer applicable because of the fact that we are in an efficient marketplace but the technologies available to help with transparency are not fully up to par with purchasing behaviors and so I am glad to have this opportunity to TALK about it and attempt to add some value to you the listeners.  If you already have not had a chance to meet Sean and consume his content you need to get on that ASAP as you will definitely be in for a treat!  Here is how you can connect with Sean:  LinkedIn:  linkedin.com/in/seanwelshcbdb   Website:  carbizdonebetter.com    Mobile:  262-278-0157  Email:  carbizdonebetter@gmail.com  Twitter: cbizdonebetter Checkout Sean’s Podcast, "5 Minutes With Sean":   https://www.youtube.com/playlist?list=PLYe6i7BhaLs7oGwoyHKiFCQTWBVmv2ABz  Also, don’t forget to check us out at our website and on the following  platforms:  Website: www.dealertalk.biz   Facebook: https://www.facebook.com/Dealertalk/  Instagram : @dealertalk YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber  twitter: @talkdealer  Thank you for tuning in and as usual we will TALK later! 
48:05
January 16, 2019
Stacy James Fry - New Technology "Smart Bots" Impact to the Automotive Industry
Join Erik and myself on a conversation regarding "Smart Bots" and the potential impact to the Auto industry. During this session we have an in-depth conversation with Stacy James Fry one of the innovators of streaming technology which is responsible for the rise of Netflix! We dive deep on this technology, what it is, what the potential downsides are, and most importantly how it can help YOU sell more vehicles and connect with more buyers.  Technology is evolving quickly in all industries and the businesses who adopt early will have an advantage not just in testing potential avenues to generate more business but capitalizing on the lag between adoption and utilization from their competitors.  Make sure to tune in on this episode to learn more about what "Smart Bots" are and the impact they can have for the industry!  Here is how you can connect with Stacy:  LinkedIn: linkedin.com/in/stacyjamesfry  Email: stacyjames@mayamediafilms.com  Phone: 403-968-8549  Also, don’t forget to check us out at our website and on the following  platforms:  Website: www.dealertalk.biz   Facebook: https://www.facebook.com/Dealertalk/  Instagram : @dealertalk YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber  twitter: @talkdealer  Thank you for tuning in and as usual we will TALK later! 
46:35
January 9, 2019
John Resurreccion - Content Creation in The Automotive Industry
 IT IS AWESOME TO BE BACK… During this episode Erik and myself have a conversation with John Resurreccion about Social Media and Content creation in the Automotive industry in today's landscape. It is such a knowledge filled discussion on how Social Media can impact not just the Dealership as a whole but the individuals by helping them connect with buyers!  We cover strategies, but we also look at what Social Media really is, the radio and TV Networks of the past, and how marketing has evolved to these platforms, where in today’s environment the individual has the control and the ability to create a personal Brand within their industry.   John, is a veteran of the industry who started his own company and now works with stores on developing content strategies as well as for the individual sales people to utilize the Social Media platforms available today to get more results.  He is the founder of the #sellingcarslikecandybar movement and has tons on content on Instagram, LinkedIn, Facebook, etc.   What an honor to have John on the show for a TALK on the value of Social Media and Content creation and what a great opportunity for individuals in the industry to learn how to get started and start building their BRAND!   Here is how you can reach John:   LinkedIn: linkedin.com/in/john-resurreccion-185074bb Mobile: 6198525162   Email: johnrex1482@gmail.com   Instagram: @sellingcarslikecandybars   Also, don’t forget to check us out at our website and on the following  platforms:  Website: www.dealertalk.biz   Facebook: https://www.facebook.com/Dealertalk/  Instagram : @dealertalk YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber  twitter: @talkdealer  Thank you for tuning in and as usual we will TALK later! 
44:31
January 1, 2019
David Cole - Extra Episode From Season 1
During this EXTRA episode Herb and Erik have a conversation with David Cole about the automotive industry. David is a veteran of the industry who was in the dealer for over 14 years in many different roles and currently works for Cox Automotive consulting with dealerships. David's insights on this episode are pure FIRE and he offers some thought provoking ideas on ways that Dealer's can get more in today's landscape. Make sure to checkout this episode for some practical advice you can put to use in your day to day! Here is how you can reach David Cole: LinkedIn: linkedin.com/in/david-cole-44a15120 Email: DColeVW1997@aol.com Phone: 661.388.8047 Thank you for tuning in and as usual we will TALK later...
46:02
November 20, 2018
Impromptu Episode – A Conversation On Fixed Operations
So Erik and myself met for a game golf today with Wido and decided afterwards we just could not pass up the opportunity to TALK shop! During this impromptu episode we discussed Fixed Operation as a whole including profitability impact, marketing, and the future of service in the automotive dealership environment. Wido has over 20 years of experience in Fixed Operations and is seasoned veteran who brings a lot of insights and practical advice to the conversation. Here is how you can reach Wido: LinkedIn: linkedin.com/in/wido-van-muyden-6b89aa9 Mobile: 775.513.353 Also, don’t forget to reach out to Erik and Herb on LinkedIn (for the time being) with your questions. Erik: linkedin.com/in/erik-r-nelson-899aa57b Herb: linkedin.com/in/herb-r-anderson-mba-503546b Thank you for tuning in and as usual we will TALK later… P.S. Apologies for the background noise, we did this deal live right after a game of golf!
25:28
November 4, 2018
Erik & Herb - FINAL Episode (Season 1 Recap)
Join Erik and Herb for this very special Season 1 recap! Thank you ALL for your support and your feedback. This Season flew by! Erik and Herb had a lot of fun TALKING about the Auto Industry and have learned a lot in the process as well as made some really valuable connections and friendships. Not only with the guest that have been on the show but all the support from listeners reaching out and connecting. In this FINAL episode of Season 1 Erik and Herb are recapping ALL the amazing guest and conversations they had on the show with the highlights from each one and their takeaways. Finally, a very specially thanks to all the guest that made time to come on and give their perspectives on the industry as well as some practical advice for the listeners. Erik and Herb are already working on Season 2 and are excited to introduce some new platforms where listeners can not only access the information but connect with them as well as share comments, feedback, and send in there questions! Thank you once again and as usual we will TALK later… Here is how you can reach Erik or Herb on LinkedIn (for the time being) Erik linkedin.com/in/erik-r-nelson-899aa57b Herb linkedin.com/in/herb-r-anderson-mba-503546b
48:58
October 28, 2018
Alan Dickie - A Conversation With The ACE-Man!
Join Herb on the season one closer with non-other than Alan Dickie A.K.A the Ace-Man! This gentlemen needs no introduction and I learned a ton from our conversation. Make sure to tune in on this one, there is a lot of VALUE BOMBS in this episode. During our conversation we covered an array of topics from salesmanship to marketing and social media impacts. If you’re taking ups in particular and are looking for some thought provoking perspective then you need to check this one out, for sure! To check out Alan's Selling Systems for an incredible advantage go here https://alan-dickie.mykajabi.com/ Here is how you can connect with Alan: LinkedIn: linkedin.com/in/alandickieace Website: alandickie.com Phone: 416.735.0597 Email: alandickie@alandickie.com Twitter: AlanDickieACE To send in your questions for Herb or Erik go to LinkedIn for the time being: Herb LinkedIn: linkedin.com/in/herb-r-anderson-mba-503546b Erik LinkedIn: linkedin.com/in/erik-r-nelson-899aa57b Thank you for tuning in and as usual we will TALK later...
36:31
October 18, 2018
Keith Theisen - "ROBUST" Strategies for the Car Business Today!
Such a jam-packed session with Keith Theisen! Tune in and join Erik and Herb as they have a conversation on the business as it stands today and some of the best practices in areas that a lot of dealerships can afford to pay a closer look. Keith is a veteran of the business who is currently working for Cox Automotive consulting with dealerships on a day to day basis. Because of his practical experience he brings a unique perspective that has a lot of insights and practical advice you can implement now! Tune in and be prepared for an experience. Also make sure to check out the inside joke, which became sort of the theme of the episode. All because I used the word ROBUST! Leave it up to Erik to set the tone... Here is how you can connect with Keith: LinkedIn: linkedin.com/in/improvement-instigator Email: Keith.Theisen@coxautoinc.com Also don’t forget to reach out to Erik and Herb with questions so that they can bring them up to the guest for some practical advice. Connect with them on LinkedIn for the time being: Herb LinkedIn: linkedin.com/in/herb-r-anderson-mba-503546b Erik LinkedIn: linkedin.com/in/erik-r-nelson-899aa57b Thank you for checking it out and as usual we will TALK later...
36:56
October 12, 2018
René Johnson - Tapping Into Your Personal Power to Generate Incredible Results!
Join Erik and Herb on this VALUE packed conversation with the Power Zone Coach! René is the author of Leaving Your Comfort Zone and CEO of Power Zone Coaching, which empowers business professionals and entrepreneurs to breakthrough to their "inner" leader and activate the magic in their Power Zones so they can achieve their business targets and make a greater difference in the world through their influence. Since René can remember, she felt called to a larger life purpose – the calling she now claims as an inspired leader and gifted empowerment coach. This episode brings a unique perspective on how you can achieve incredible results by connecting with your inner leader to get to the next level! As René points out leadership is a choice and once you make that choice you will impact your attitude which will impact your results! Make sure to tune in to this amazing conversation and discover what is possible for you! Don't forget to checkout the FREE assessment referenced in the show. You can do so here: www.plugyourpowerleaks.com For a copy of Rene's book go here: www.leavingyourcomfortzone.com Here is how you can connect with René: LinkedIn: linkedin.com/in/renesjohnson Website: powerzonecoach.com Facebook: facebook.com/powerzonecoach/ Phone: 602-875-8373 Email: rene@powerzonecoach.com Twitter: pzcoach Also, a quick shout out to Arthur Castillo, Anna Young, and Rudy T! Thank you for all the support. As mentioned in the episode reach out to Erik and Herb on LinkedIn (for the time being) with all your questions so that they can bring them up to the guest for further discussion! We would love to get you, the listeners, more involved and help get practical advise that you can implement in your day to day! Erik LinkedIn profile: linkedin.com/in/erik-r-nelson-899aa57b Herb LinkedIn profile: linkedin.com/in/herb-r-anderson-mba-503546b Thank you for tuning in and as usual we will TALK later...
42:57
October 5, 2018
Kim MacPherson - The Sell It Smart and Buy It Smart Philosophy
Join Erik and Herb on this FUN insight packed episode with THE ONE AND ONLY Kim MacPherson where we are breaking down sales and finance strategies! Kim has over 22 years of automotive sales, finance, and management experience with over a decade training automotive new and independent dealerships on how to professionally, profitably and ethically set up and optimize their less than perfect credit departments. Sell it Smart training was created to help people by teaching business professionals to listen to their customer's challenges and offer real solutions that solve their problems. P.S. Apologies for the excessive laughter but this was a very entertaining session. Thank you Kim! Here is how you reach Kim: LinkedIn: linkedin.com/in/kimberly-macpherson-a5047440 Website: sellitsmartcanada.ca Mobile: 1.902.818.1373 Email: kim@sellitsmartcanada.ca Twitter: KimMACTraining
30:38
September 28, 2018
Joseph Rosales - Tsunami of Change
During this episode Erik and Myself have the absolute privilege of having Joseph Rosales on the program. Joseph is a nationally known speaker, consultant and performance coach specializing in the development and optimization of Sales and Service Teams. As the founder and Senior Consultant for the Sales and Service Group for over 20 years he has worked with automotive dealerships throughout the United Sates to develop the strategies to optimize sales and service performance and provide the training and coaching programs to support those objectives. Joseph is the author of three books on the topics of sales, service and developing high performance sales teams, including his best-selling book titled; Customer Service is a Contact Sport™. A companion book: Sales is a Contact Sport will be out in early 2019. Here is how you can reach Joseph: LinkedIn: linkedin.com/in/josephrosales Website: thesalesandservicecoach.com Email: jrosales@thesalesandservicegroup.com Mobile: 609-760-9066
35:22
September 21, 2018
Ali Reda - From Car Salesman to Trusted Adviser
During this episode Erik and myself have the privilege of talking to Ali Reda the #1 sales consultant EVER! Ali started in business in 2001 at Bill Wink Chevrolet from 2001-2010 (GM closed this as part of their wine down program) He moved to Les Stanford Chevrolet Cadillac in June 2010 were he currently works at. Ali has led the zone for the past 5 years for Chevy. He was named #1 for Chevy and Cadillac nationally in 2017. The current record he holds is 1269 Chevy, 261 Cadillac and 52 used in 2017. Ali has also Co-authored a book titled “How To Sell 100 Cars A Month” which is available on Amazon and you can also download a FREE version here https://howtosell100cars.com/ Here is how you can reach Ali: LinkedIn: linkedin.com/in/ali-reda-9066945a Mobile: 313-408-0006 Email: ali_reda@lesstanford.com
40:49
September 16, 2018
Jeff Larsen - Taking Social Media to the Next Level
With over 18 years of proven auto sales experience, Jeff has held multiple roles in the industry, including being the top performer 50 of 58 months while on the sales floor, to managing the top Internet Department in the Billions organization, selling 1300+ vehicles online in 2013. Jeff has also held positions as Used Car Manager to General Manager in the 18 years of being in the automotive industry. His true passion though, is complete customer satisfaction and the opportunity to train and develop new sales people in the automotive business. Here is how you can reach Jeff: LinkedIn: linkedin.com/in/jeff-larsen-30654961 Mobile: 605.321.5757 Email: jeff.larsen@billionauto.com
30:23
September 15, 2018
Sean Kelley - Moving the Industry Forward
Prior to entering the car business, Sean believed leadership was the key to ensure his Special Operations team survive two combat zone deployments in Bosnia and Iraq. Sean Kelley #thecarbizcoach has since applied those same leadership principals to automotive management, and successfully lead dealers for a decade: lowering turnover, increasing profit, customer retention, satisfaction, and setting first time regional records. As the CEO of Car Motivators Sean works with dozens of dealers, and hundreds of sales managers across the country to achieve great results through their people and technology. Here is how you can connect with Sean: Email: sean@carmotivators.com Car Motivators Community: https://www.facebook.com/groups/coachingthecarbusiness/ LinkedIn: https://www.linkedin.com/in/sean-kelley-thecarbizcoach/ Blog https://carmotivators.com/blog/ Rockstar Conf Ticket Purchase Link: https://www.rockstarautoconference.com/?wpam_id=8 Digital Calednar: www.meetme.so/seankelley
46:12
September 8, 2018
Bill Schomburg - Is Data Dead in Automotive?
In today's episode Bill Schomburg shares his background and how that has translated into opportunities to help the automotive industry. His unique perspective in business has some great lessons that are very impactful and applicable in the industry. Make sure to tune in for some amazing insights! Here is how you can reach Bill: LinkedIn: linkedin.com/in/bschomburg-lottalk Phone: 217.306.2555 email: bill@lottalk.com Website: http://lottalk.com/consulting/ Thank you for tuning in and as always we will TALK later...
40:00
September 1, 2018
Noel Walsh - Conquer the Sale!
In today's episode we have the AMAZING Noel Walsh a 20 year veteran who has held many rolls in the automotive retail business including sales to currently owning a sales training company, NW&A, which helps dealers with creating the most effective sales force in the business! Noel brings some great insights on this episode to the sales aspect of the business talking about processes to vehicle trades and handling objections. This is straight FIRE, you dont want to miss it! Here is how you can reach Noel: LinkedIn: https://www.linkedin.com/in/noel-walsh-a4359713/ Phone:734.678.4502 email: noel@nwnasalestraining.com NW&A Website: https://www.nwnasalestraining.com/ Thank you for tuning in and as always we will TALK later...
34:38
August 25, 2018
Derek Stringer - How to Keep The Buyer In The Showroom
During this episode we talk to our very first guest Mr. Derek Stringer, a 20 year veteran of the automotive retail business. He is currently a GSM for an Auto Group in Saint George, Utah. He is also the founder of Auto Soft Apps where he offers solutions based on his many years in the business and the "pain points" he has recognized during this time. - - Here is how you can reach Derek: www.torequestapp.com Phone: 844.424.APPS(2777) - - Thank you so much for tuning in and we will TALK later!
33:28
August 18, 2018
Introduction to Dealer Talk
WELCOME to the very first episode of Dealer Talk! the PODCAST created to talk about the automotive industry by people who are IN IT and doing the work. The goal of this show is to bring perspectives and insights to this amazing industry from the people doing the work. The format for this show is an open forum and discussion with people that are in the business from sales professionals to management and anybody that is doing the work day in and out. For more information from the Hosts of the show check us out on the following: Herb Anderson https://www.linkedin.com/in/herb-r-anderson-mba-503546b/ https://www.instagram.com/specificity1/ Phone: 713.501.6082 Herb Anderson is currently an Account Executive for GSM consulting with automotive dealers in 6 different states in the country. Erik Nelson: https://www.linkedin.com/in/erik-r-nelson-899aa57b/ Phone: 303.601.4041 Erik Nelson is currently a Finance Director for Bradshaw Chevrolet in Cedar City Utah
24:35
August 12, 2018