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Deliver More

Deliver More

By Intech Services

Intech Services
Intech Services is the sole distributor of Teflon™ coatings in the United States and Canada. We have leveraged this leadership position in the coatings industry to provide resources that support both customers and suppliers alike.
The "Deliver More" video series will cover a wide range of topics that will help you become a better, and more profitable, Teflon™ coater. If you have a specific Teflon™ coating Technical Question, call our Technical Team anytime at: 302-366-8530.
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Episode 20: Intech Services 30th Anniversary Special
On this special edition of Deliver More we celebrate an important milestone for the company. To celebrate 30 years of business, we sit down for a talk with Mike & Bob Patterson to discuss the very beginning of Intech Services, and the vision that's allowed the company to deliver more for 3 decades.
June 06, 2022
Episode 18 "Customer Reactivation"
Subject/Topic Time Stamps  Customer reactivation - What is it? 2:16 Why businesses do not reactivate old customers? 5:55 Blueprint for customer reactivation 11:47 Communication approach to customer reactivation 17:30 What do you do with your reactivation results? 20:44
February 28, 2022
Episode 17 "Crystal Ball"
In this episode of Deliver More, Mike Patterson and Christopher Lord talk with host Nick Vavala about what they can see for the future of the coatings market in 2022. They discuss which segments are expected to grow, what to anticipate for supply, and what 2022 holds for pricing and manufacturing. Find out what they see in their cloudy crystal ball.
January 24, 2022
Episode 16 "Fireside chat with Tony Abato"
Subject/TopicTime Stamps Approaching sales in the month of December 2:33 Comrarderie of sales 8:02 Tony picks up a present 9:06 Phone calls in December 17:33 Holiday meals 28:58  Gift for Tony 31:25 Thank yous 32:31
December 21, 2021
Episode 15 "What's Next"
Subject/TopicTime Stamps Freeze Season 1:50 Intech Website Changes 5:42 Intech App 12:40 I3 20:31
November 19, 2021
Episode 14 "Nightmares in Teflon"
Subject/TopicTime Stamps Intro 00:10 - 3:14 Damage to Teflon name 3:40 Picking the wrong coatings 10:45 You gotta see this scenario 15:27 The Riddler 23:02  Popular Halloween candy 28:40
October 26, 2021
Episode 13 "Supply Chain"
Subject/TopicTime Stamps How did we get here? 1:30 Guarding against stockpiling 4:23 Experience & communication 6:16 Supply chain challenges for Teflon coatings 10:39 Two things a coater can do to help themselves 19:11
September 21, 2021
Episode 12 "Customer Service with Monica Trout"
On this episode of Deliver More we're joined by Monica Trout, who serves as Intech Services' Controller. Monica and Nick discuss her day to day role at Intech and the importance of properly managing a customer service team. The last several months have only highlighted just how critical it is to provide your customer base with exceptional support during anxious times. Monica takes us on an inside look at daily operations at Intech as her team works to Deliver More!
August 10, 2021
Episode 11 "Coefficient of Friction vs Release"
Join Chris Lord and Steven Bucci on a technical deep dive in this episode of Deliver More. The guys are here to teach all about how accurate language around problems and solutions leads to the best coating recommendation. Is the end user looking for slip? Release? Slide? Non-stick? In this episode we talk about the difference between Coefficient of Friction vs. Release and how to distinguish between the two.
August 09, 2021
Episode 10 "Market Development"
In our latest episode of Deliver More, Mike Patterson and Christopher Lord talk with Nick Vavala about what it takes to develop a market. Want to hear the five things that Mike looks for when he deciding whether or not to develop a new market?
June 23, 2021
Episode 9 "Marketing - Part 2"
In part two of the two part Marketing series for Deliver More, Francesca and Mike are back. They are ranking, on a scale of 1-5, the most popular marketing activities based on how important or significant they are for coaters. Find out where websites, SEO, e-marketing, social media, and more fall so you can put your marketing dollars where there is the highest ROI.
May 19, 2021
Episode 8 "Marketing - Part 1"
In this episode of Deliver More, Nick Vavala hosts Mike Patterson and Marketing Director Francesca Vavala. The team talks about marketing for industrial coaters in part one of the two-part series. This episode talks about what marketing is, who it's for, and the number one mistake 95% of coaters make when marketing.
April 15, 2021
Episode 7 "March Madness"
Deliver More is getting into the March Madness action. Starting with the Sweet Sixteen round, coatings go head to head as each sales reps has 15 seconds to make the case for why their coating should move on to the next round. Mike Patterson, Christopher Lord, Tyler Walters, Patrick Garyantes, and Steven Bucci are led by host Nick Vavala to make lightening fast strategic decisions, deliver relevant information quickly, and play to win. See which Teflon coating gets crowned champion.
March 22, 2021
Episode 6 "Tony Abato"
This episode of Deliver More features Sales Uncensored with the legendary Tony Abato. Tony began as a consultant for Intech Services and quickly became a pillar of the sales team and model. Tony shares how he got into sales and what anyone in sales needs to have in terms of process and people to be successful. Don't miss Tony's wisdom that he peppers with plenty humor and real life examples of how he lives what he preaches. Listen and discover what you need to look for to hire a salesperson, how to use a pipeline and CRM effectively, how to manage your salespeople, how to make sales a priority, how to approach "gatekeepers", and how to ultimately deliver more to your customers with every single sale.
February 22, 2021
Episode 5
Mike Patterson shares some advice for coaters and how they can find opportunities for growth. Checkout the full January episode on our YouTube channel.
January 20, 2021
Episode 4
It's a new year and new things are coming to Deliver More!
January 20, 2021
Episode 3
We want to encourage you to checkout Episode 3 of "Deliver More" on YouTube. For November, we brought in our "Freshman Class" of sales guys to talk about product selection for Teflon coatings. Want to know what to expect when you are coatings shopping with our guys?
January 20, 2021
Episode 2
Don't forget to click and subscribe. October features Chris Dohl and Mike Patterson talking about the scary parts of running a business. In this sneak peek clip, hear about confronting and fighting one of their biggest fears: how to deliver value in the face of ever-increasing costs. We want to hear how you face your fears in business.
January 20, 2021
Episode 1
When moving from working in the office together to working remotely, it's important to establish routines that keep everyone in touch and on track. Christopher Lord shares how important it is for him to get his sales team in a routine so we can keep delivering the same great services no matter where we are. Watch all of episode 1 of our Intech Talk Show here and don't forget to subscribe so you never miss an episode!
January 20, 2021