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My Curious Colleague

My Curious Colleague

By Denise Venneri

My intent is to celebrate and elevate the consumer relations function in CPG (Consumer Product Goods) companies, especially for Brand Specialist and Analysts roles and responsibilities... !
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S2 Ep 26 Writing Comms in Consumer Care Now/Future w/ Leslie O'Flahavan of E-Write LLC

My Curious Colleague

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66. My First Step Advice when Assessing Consumer Complaints
66. My First Step Advice when Assessing Consumer Complaints
Gather your folks -- Marketing, Product Development and QA Team to UNDERSTAND first when assessing Consumer Complaints. 
05:02
November 26, 2022
65. DSBQ Double Secret Bonus Question w/Founder of Forij - Parker Olson - Advice for first timers attending Expo East
65. DSBQ Double Secret Bonus Question w/Founder of Forij - Parker Olson - Advice for first timers attending Expo East
The DSBQ episode is Back…and my colleague, Parker Olson 🍄 , Founder, Forij is curious what I’ve got for him. DSBQ stands for Double Secret Bonus Question and it’s my question that I’ve customized just for my guest. With a nod to where I grew up – Philly – I ask Parker for any advice he might have for an Emerging Brand attending Natural Products Expo East for the first time.   Of course Parker’s super chill with his guidance. First – he sets the scene (I’m loosely quoting) – “you have no booth, you happen to get a ticket from someone (essentially crashing) and you haven’t mapped out the floor as to which brands/buyers are there – But you make a go of it.”   Listen to his video snippet below for more… And do listen to the full Parker Olson DSBQ episode published this week, on Tuesday 10/25/22 (S4 Ep65) on all your favorite podcast players. P.S. there is a 🎤 mic drop moment for me in the episode that we can all learn from. Thanks again Parker ! and Thanks to all of you in the ~ My Curious Colleague Community for your support. #mycuriouscolleague #cpgcx #caringDeeplyForYourConsumers #customerrelations
08:16
October 25, 2022
64. Startup Brands & Consumer Care w/Parker Olson, Founder - Forij Functional Foods
64. Startup Brands & Consumer Care w/Parker Olson, Founder - Forij Functional Foods
If I had to summarize my colleague, Parker Olson 's 🍄 guidance for Consumer Care for Emerging Brands… it would be “Always be Listening…” (ABL). My guest on the My Curious Colleague podcast this week is my colleague, Parker Olson 🍄, Founder of Forij -  a functional food company started in 2020…And Parker has an instinctive feel for how to care for consumers, especially in those early days. 🛹 Parker kicks-off my new series featuring Consumer Care and Emerging Brands. I’m really grateful for his time and his willingness to be my first brand that I hope to follow along on their Consumer Care journey (right now he is the Consumer Care Team…!) – and have him back on the podcast next year to share his journey with all of us. We always can be learning, especially thru A-has! from Brands in their early stages… ⌚ So simonize your watches for this Tuesday, 10/18/22 – to listen in to my conversation with Parker on the My Curious Colleague • CPGCX & More #podcast (S4 E64). #mycuriouscolleague #Customerrelations #startupbrands #CPGCX #caringdeeplyforyourconsumers #CPGXnMore
36:60
October 18, 2022
63. IVRs & The Future- Today, Yesterday & Tomorrow (Interactive Voice Response) w/Andy Begnoche, VP Operations, Holdcom
63. IVRs & The Future- Today, Yesterday & Tomorrow (Interactive Voice Response) w/Andy Begnoche, VP Operations, Holdcom
On Tuesday, 10/11/22 - you're in for a great episode on the My Curious Colleague podcast whereby my colleague, Andrew Begnoché of Holdcomshares why he thinks IVRs (Interactive Voice Response) are not dead... AND... later proceeds to aptly, oddly enough, compares IVR's to Cher. (PS you'll need to listen at the end where he explains this comparison). There's ideas that you can consider TODAY to ensure your IVR is relevant, eye opening Near-Term IVR news that your software may have now but just not enabled... AND... finally, I get to understand what Web 3.0 is and how it might look like in our industry in the Future (check out snippet here to listen in for a peek). I'd like to think I ask Andy the types of questions - digging into the details & clarifications - you'd ask (but I probably asked a few more..). Either way, there's plenty of Ahas! in this episode for everyone. So do check out S4 Ep63 of the My Curious Colleague • CPGCX & More #podcast with my colleague, Andy Begnoche.
27:07
October 11, 2022
62. SOLO Episode - Season 4 Podcast & Family updates from Me...!
62. SOLO Episode - Season 4 Podcast & Family updates from Me...!
Hello My Curious Colleagues…! Jumping in with a brief solo podcast episode this week (S4 E62). I share what you can expect in Season 4 of the My Curious Colleague • CPGCX & More podcast which includes an ancillary/new focus, a quick update on my family and my health journey PLUS what’s the latest with the new media product I’m developing and teased out here this summer. So thanks again for your support !
08:20
October 04, 2022
61. Maxine Weber's Secret for Extraordinary Employee Experience at Contact Center- DSBQ Double Secret Bonus Question
61. Maxine Weber's Secret for Extraordinary Employee Experience at Contact Center- DSBQ Double Secret Bonus Question
Technically this is Maxine Weber's DOUBLE, DOUBLE Secret Bonus Question (DDSBQ). Maxine is a Former CX leader and Director of Marketing, Nutraceuticals at Ashland .  You may remember her from her last episode: S3 Ep55 Impact of a Consumer Affairs role can Have on one's Career Journey. She spills the tea on how she approached the employee experience for her Contact Center front line folks resulting in the lowest attrition rates per program for her BPO. HINT: Max was ahead of her time in truly embracing work/life balance much before hybrid work became common place. And, she explains the reason behind her long time experience in Food & Beverage, across B to C and now a B to B organization.   Thanks Max! and Thanks to you all for Listening and Supporting the My Curious Colleague -the Podcast.
12:06
September 27, 2022
60. Tracking 2022 & beyond Home & Kitchen Trends Impacting Consumers & Consumer Care wJane Freiman -Owner, Smart Kitchen Insights
60. Tracking 2022 & beyond Home & Kitchen Trends Impacting Consumers & Consumer Care wJane Freiman -Owner, Smart Kitchen Insights
My Curious Colleague, the PODCAST, is back for Season 4...! I'm kicking off Season 4 with my colleague, Jane Freiman, - Owner, Smart Kitchen Insights. She shares Home & Kitchen Trends she's been tracking. You may remember her from Episode #28 (Dec 2021) when she was on the podcast and is back to update us on some of those trends PLUS share some new ones.  I love this idea of keeping our listeners close to trends which may trickle down to impact the Consumer and -- ultimately impact the Consumer Care function. Thanks for listening...! #CPGCX #caringDeeplyForYourConsumers #MyCuriousColleague
28:41
September 20, 2022
59. Double Secret Bonus Question [Secrets Staying Calm during an "Event"] ftring. Beth Ziff, EVP of Customer Engagement, Premier Response
59. Double Secret Bonus Question [Secrets Staying Calm during an "Event"] ftring. Beth Ziff, EVP of Customer Engagement, Premier Response
Our next Double Secret Bonus Question (DSBQ) episode on the My Curious Colleague Podcast this week features my colleague @Beth Ziff, EVP of Customer Engagement at Premiere Response. My DSBQ to Beth is trying to find out her secret for being so effortlessly “steady in a recall” (she refers to them as “high volume events” because they could be positive...so true!). Beth reveals certain steps regarding People, Process & Platforms that guides her calmness and she believes- if followed- will guide her clients during this busy time caring for their consumers. 💜 Thank you Beth for joining me on S3 Ep59 coming out officially this Tuesday, 8/2/22, on the My Curious Colleague #podcast.   💲Spread the Wealth Corner: Want to use the best income growth strategies from top entrepreneurs and CEOs, including Ellen herself? You can binge listen to past income reports on Cubicle to CEO today PLUS receive free access to “your first $10K month” Masterclass and a BONUS Workbook by going to our special link https://zen.ai/curiousceo Interested in sponsoring this show or podcast ads for your business? Go to https://zen.ai/mycuriouscolleague1 and fill out the contact information so Zencastr can help you, bring your business story to life." 🎧Podcasts I’m loving--- Definitely “Cubicle to CEO®” podcast hosted by Ellen Yin (and this month’s sponsor). Motivational + Actionable = Excellent content…! Also, Startup CPG podcast w/host @Jessi Freitag – re: Upstarts and startups in CPG #MyCuriousColleague #Customerrelations #customerexperiencemanagement #CPGCX #caringdeeplyforyourconsumers #CPGXnMore
11:28
July 31, 2022
58. Customer Experience Strategy featuring Craig Antonucci, CXO at Autocar Trucks
58. Customer Experience Strategy featuring Craig Antonucci, CXO at Autocar Trucks
Say hello to S3 Ep58 of the My Curious Colleague podcast with my guest, @Craig Antonucci, Chief Experience Officer (CXO) at AutoCar Trucks. After many years on the BPO/vendor side. Craig found himself in 2021 with an opportunity that he couldn’t refuse – and made the move over to the “Client side” as well as made the move to Birmingham, Alabama by way of NJ! We talked about AutoCar Truck’s business model – which is a little complex – production of customized vehicles/fleets and providing customized experience consistently across his customers. And we chatted about how Craig gleaned his understanding of the CPG world from our industry group colleagues and how that is influencing his approach to his customer experience strategy. So, do listen in to S3 Ep58 wherever you get your podcasts. Thank you Craig…! 📣 💲 Spread the Wealth Corner: Interested in sponsoring this show or podcast ads for your business? Go to https://lnkd.in/eWGayBZX and fill out the contact information so Zencastr can help you, bring your business story to life." Want to use the best income growth strategies from top entrepreneurs and CEOs, including Ellen herself? You can binge listen to past income reports on Cubicle to CEO today PLUS receive free access to “your first $10K month” Masterclass and a BONUS Workbook by going to our special link https://zen.ai/curiousceo 🎧 Podcasts I’m loving-- The @Cubicle to CEO podcast hosted by Ellen Yin (and this month’s sponsor). Motivational + Actionable = 🧡 @Startup CPG Podcast w/ host @Jessi Freitas - talks about CPG start-ups mostly in the F&B space #MyCuriousColleague #customerexperiencestrategy #CPGCXnMore #CPGCX #caringdeeplyforyourconsumers
24:53
July 25, 2022
57. Start-up | Insights platform for DTC Story telling featuring Andy Greenawalt, CEO & Co-founder at Storyhub.ai
57. Start-up | Insights platform for DTC Story telling featuring Andy Greenawalt, CEO & Co-founder at Storyhub.ai
This week my guest is my colleague @Andy Greenawalt, CEO and Co-Founder at the start-up Storyhub.ai.  We share an interest in finding insights lurking in consumer data. His start-up is focused on “helping mission driven DTC companies”. I ask Andy why Story Telling is an ideal way to communicate findings and the why behind his focus on DTC orgs (vs. say… large classic CPG organizations). While Storyhub is considered a start-up, I did get probe for you to get a sense of the vision and approach to disparate data pieces that his team is building.   So... check out S3 Ep 57 of the My Curious Colleague #podcast with Andy available on Tuesday. 📣 💲 Spread the Wealth Corner: Interested in sponsoring this show or podcast ads for your business? Go to https://zen.ai/mycuriouscolleague1 and fill out the contact information so Zencastr can help you, bring your business story to life." Want to use the best income growth strategies from top entrepreneurs and CEOs, including Ellen herself? You can binge listen to past income reports on Cubicle to CEO today PLUS receive free access to “your first $10K month” Masterclass and a BONUS Workbook by going to our special link https://zen.ai/curiousceo 🎧 Podcasts I’m loving--- Definitely still the “Cubicle to CEO®” podcast hosted by Ellen Yin (and this month’s sponsor). Motivational + Actionable = 🧡 Plus, @The Spoon Podcast with host @Michael Wolf. Food future/tech… Also, Remarkable Retail Podcast – hosts @Steve Dennis w/Michael LeBlanc. Both Canadian and US markets discussed... #mycuriouscolleague #cpgcx #caringDeeplyForYourConsumers 
25:47
July 19, 2022
56. Today's Contact Center Metrics POV featuring Beth Ziff, EVP of Customer Engagement at Premier Response
56. Today's Contact Center Metrics POV featuring Beth Ziff, EVP of Customer Engagement at Premier Response
I’ve got my colleague @Beth Ziff, EVP of Customer Engagement at Premiere Response on the My Curious Colleague Podcast this week. We’re talking CX Metrics in the Contact Center. Beth made me laugh – a lot. She is a delight… no surprise to those who know this consumer care space leader…! And she takes us thru it all… THINK – 🌟 how & why her POV on CX Contact Center Metrics has changed 🌟what’s the metric she’s most intrigued about now 🌟 when & how’s the best way to include this metric with the others … to name just a few of the highlights 💜 Thank you Beth for joining me on S3 Ep56 coming on the My Curious Colleague #podcast.  ------------------------------------------------------------------> 💲Spread the Wealth Corner: Want to use the best income growth strategies from top entrepreneurs and CEOs, including Ellen herself? You can binge listen to past income reports on Cubicle to CEO today PLUS receive free access to “your first $10K month” Masterclass and a BONUS Workbook by going to our special link:  https://zen.ai/curiousceo Interested in sponsoring this show or podcast ads for your business? Go to: https://zen.ai/mycuriouscolleague1 and fill out the contact information so Zencastr can help you, bring your business story to life." BetterHelp.com – Free week of therapy available with a promo code I’d like to share – just DM me. (Yes…! – I’m using this for therapy & glad I did) 🎧Podcasts I’m loving--- Definitely “Cubicle to CEO®” hosted by Ellen Yin (and this month’s sponsor). Motivational + Actionable = Excellent content…! Also, Remarkable Retail Podcast – hosts Steve Dennis w/Michael LeBlanc. They talk both Canadian and US markets...I #MyCuriousColleague #Customerrelations #customerexperiencemanagement #CPGCX #caringdeeplyforyourconsumers #CPGXnMore
36:53
July 11, 2022
Ep 55 Maxine Weber [Career in Consumer Relations impact] VP Marketing & a former CX Leader
Ep 55 Maxine Weber [Career in Consumer Relations impact] VP Marketing & a former CX Leader
✨My colleague Maxine Weber, Director of Marketing, Nutraceuticals at Ashland is a fabulous addition to my series on “How a stint in Consumer Affairs impacted one’s career journey” In between deep CPG Marketing and now B to B Marketing, Maxine had the unique opportunity to lead -at the same time- both Consumer Affairs & Regulatory Affairs. And led she did…! 🤔 THINK: what’s she leveraged from her consumer affairs experience into her more recent roles – some will surprise you, the reason behind her career focus on Food & Beverages (I’m obsessed w/F&B too…!) and why she delved head first into a Consume Affairs industry group (both positive & kinda funny lessons learned).   So... check out S3 Ep 55 of the My Curious Colleague #podcast with Maxine 📣 💲 Spread the Wealth Corner: Want to use the best income growth strategies from top entrepreneurs and CEOs, including Ellen herself? You can binge listen to past income reports on Cubicle to CEO today PLUS receive free access to “your first $10K month” Masterclass and a BONUS Workbook by going to our special link https://zen.ai/curiousceo Interested in sponsoring this show or podcast ads for your business? Go to https://zen.ai/mycuriouscolleague1 and fill out the contact information so Zencastr can help you, bring your business story to life." BetterHelp.com – Free week of therapy available with a promo code I’d like to share – just DM me. (Yes…! – I’m using this for therapy & glad I did) 🎧 Podcasts I’m loving--- Definitely “Cubicle to CEO®” hosted by Ellen Yin (and this month’s sponsor). Motivational + Actionable = 🧡 Also, Remarkable Retail Podcast – hosts Steve Dennis w/Michael LeBlanc. Both Canadian and US markets... #mycuriouscolleague #cpgcx #caringDeeplyForYourConsumers #leadership #career
20:36
July 04, 2022
54. Double Secret Bonus Questions wTom Asher, Customer Care Leader & VP at Twist Bioscience
54. Double Secret Bonus Questions wTom Asher, Customer Care Leader & VP at Twist Bioscience
🏄🏼‍♂️ Have you met my DOUBLE SECRET BONUS QUESTION (DSBQ) 🔐episodes on the My Curious Colleague podcast…? Something new I’ve started where I get a chance to go a little off Full Episode topic and ask questions that my guests have a unique POV on… Listen to S3 Ep54 with Tom Asher, VP of Customer Support at Twist Bioscience who joins me for the DSBQ. We dig into his non-corporate journey to “finding” Consumer/Customer Care as a profession. 🌲 Okay…this guy is drawn to cutting edge organizations that were ahead of their time such as hemp/sustainable clothing and early “e-commerce” (think: catalogues) to name a few. 💜Also, he was ahead of time with embracing the notion of “Operationalizing Love” as a Leadership style (frankly, I think he may have coined the phrase, but he’s non-pulsed when I try share that accolade w/him). So listen in to S3 Ep 54 of the My Curious Colleague #podcast DSBQ w/Tom Asher. Brief snippet below for your listening. Thanks Tom...!  💰 SPREADING THE WEALTH SECTION: New Podcasts I’m loving right now: “Cubicle to CEO”* (inspiration & business building) and “3 Squares” (food industry) *FREE Cubicle to CEO materials to check out:  Want to use the best income growth strategies from top entrepreneurs and CEOs, including Ellen herself? You can binge listen to past income reports on Cubicle to CEO today PLUS receive free access to “your first $10K month” Masterclass and a BONUS Workbook by going to our special link, https://zen.ai/curiousceo #MyCuriousColleague #CPGCX #Leadership Cubicle to CEO® #3SquaresPodcast #CPGCXnMore
14:29
June 26, 2022
53. Tom Asher [Leadership & Career Thoughts] - VP, Global Support at Twist Bioscience
53. Tom Asher [Leadership & Career Thoughts] - VP, Global Support at Twist Bioscience
Long time colleague and Consumer Care/Support Leader - @Tom Asher - joins me as a delightful addition to my series on "How Direct Experience in Consumer Relations Can Impact one's Career Journey." Tom's serving his team at Twist Bioscience as VP of Customer Support. THINK:  Tips on what Tom leveraged from his stint leading Levi Strauss' Consumer Care Team into his later career roles...(HINT: Servant Leadership is part of the mix..) The Big Lesson learned about himself from a rotational assignment he accepted What's the one piece of advice Tom requests being included in writing in your next job offer  So listen in to S3 Ep 53 of the My Curious Colleague Podcast. Thanks Tom...!   P.S. ...And THANK YOU to again to our new SPONSOR this month -- Cubicle to CEO led by Ellen Yin:   Want to use the best income growth strategies from top entrepreneurs and CEOs, including Ellen herself? You can binge listen to past income reports on Cubicle to CEO today PLUS receive free access to “your first $10K month” Masterclass and a BONUS Workbook by going to our special link, https://zen.ai/curiousceo #MyCuriousColleague #CPGCX #Leadership
16:04
June 19, 2022
52. How to be a Good Business Partner w/Neal Topf, CX BPO Leader
52. How to be a Good Business Partner w/Neal Topf, CX BPO Leader
We've got another Double Secret Bonus Question for you... In this episode, I ask Neal Topf, President of Callzilla (BPO) the following: DOUBLE SECRET BONUS QUESTION: How can you be a Good Business Partner...One that leads to a productive relationship for the vendor, client and ultimately --- our consumers.  Neal is dropping gems -- three gems to be exact. So listen in. Thanks Neal...!  And THANK YOU to our new SPONSOR:  Want to use the best income growth strategies from top entrepreneurs and CEOs, including Ellen herself? You can binge listen to past income reports on Cubicle to CEO today PLUS receive free access to “your first $10K month” Masterclass and a BONUS Workbook by going to our special link, https://zen.ai/curiousceo
08:07
June 14, 2022
BONUS EPISODE. Chris Drury talks his upcoming Speaking Gig
BONUS EPISODE. Chris Drury talks his upcoming Speaking Gig
We've got a Double Secret Bonus Question Episode for you this week with my colleague, @Chris Drury of Blount Find Foods. I ask Chris to share the scoop on his upcoming speaking gig. Chris shares that AND a funny story i know you'll enjoy. Thanks Chris...!
05:39
June 05, 2022
50. My Season 3 Guests' Volunteer Org Shout-Outs
50. My Season 3 Guests' Volunteer Org Shout-Outs
💛 In the spirit of giving back, I continue to ask my guests which organizations they'd want to give a Volunteer Shout-out to. What they all had in common are that they were volunteer organizations my guests had a lot of heart 💜 for. Please join me in reviewing the My Curious Colleague podcast compilation of Season 3 Volunteer Org Shout Outs in the FULL Episode (S3 Ep50) And… thank you to the following for their time and sharing of their talent as guests on Season 3 of the My Curious Colleague #podcast…! @richard wakeanda Tara Pasquin Bischoff Lisa Diehl Marie Shubin Dan Gingiss Brian Schalk Christopher Drury Helen Horsham-Bertels   (she, her) Neal Topf Steve Sedlak Krystle Dowling Marie Shubin Fiona Brown Jon Cox Jeanne Jones #MyCuriousColleague #podcastinterviews #customerexperience #CPGCX #caringdeeplyforyourconsumers #volunteershoutouts #givingback
07:05
May 31, 2022
49. Recall Technology w/Christopher Drury - Blount Fine Foods
49. Recall Technology w/Christopher Drury - Blount Fine Foods
⚙SUNDAY SNEAK PEEK: This week we’ve got my colleague, Christopher Drury, Director of Customer Care at Blount Fine Foods BACK on the My Curious Colleague podcast. Our conversation is 3rd in our series on the “R” word (yes, Recalls..), BUT this time we’re focusing on the Technology side of Recalls. 🤔THINK – Four different touchpoints along the Recall Communication Journey where technology can be enabled – we’re talking: ✔Traceability Reporting ✔Disabled Microsite Websites at the ready ✔The benefits of Self Service/BOTs ✔Reporting Technology built for Internal & Regulatory usage Chris and I share an interest– the love of learning 👨🏼‍🎓 AND sharing. To loosely quote Chris – “when you share, everyone benefits.” I’m so hear for that..! 💜 So… thank you Chris for joining me on S3 Ep49 on the My Curious Colleague podcast... #MyCuriousColleague #CPGCX #podcastInterview #customerexperiencemanagement #caringdeeplyforyourconsumers
23:25
May 23, 2022
48. (Redux) Krystle Dowling-Career Impact: Consumer Affairs Role to Sr. Consumer Insights Leader
48. (Redux) Krystle Dowling-Career Impact: Consumer Affairs Role to Sr. Consumer Insights Leader
💦SUNDAY SNEAK PEEK: On this steamy 85 degree Sunday in Cleveland, I thought I'd share a refreshing Redux of my episode with my colleague Krystle Dowling, who I was lucky enough to have worked with back when... Enjoy...! ************************************* I’m kicking off a new series this week where I’ll be focusing on guests’ sharing how their direct experience working in the Consumer Care function impacted their career path and perspectives of consumers. My guest is my colleague, Krystle Dowling, Sr. Consultant-Consumer Insights. Krystle & I worked together in Consumer Affairs at Campbell Soup where Krystle was a Sr. Analyst on our Reporting Team and we all benefitted from her penchant for “finding opportunities” and impacting the marketplace. 💜 She has since gone on to continue to broaden her industry knowledge and deepen her consumer insights expertise. So… thank you Krystle for joining me on S3 Ep33 on the My Curious Colleague podcast... Here’s a brief video snippet from Krystle’s interview. So check it out – then come back here for links (in the comments) to the FULL episode of the podcast. #MyCuriousColleague #consumerinsights #customerexperiencemanagement #CPGCX #caringdeeplyforyourconsumers
12:36
May 17, 2022
47. Neal Topf, President Callzilla BPO on Book Chapter's intent and his hope for you & CX
47. Neal Topf, President Callzilla BPO on Book Chapter's intent and his hope for you & CX
⛳SUNDAY SNEAK PEEK...! This week I talk with my colleague, Neal Topf…He’s a BPO owner, self-titled Iconoclast & Existentialist, and now! a first time published co-author…!  On Tuesday I'll be posting S3 Ep47 of the My Curious Colleague podcast with Neal – President, Callzilla. 📚Neal is a Chapter contributor to the book titled “Customer Experience4”. His chapter is called “Fireside Chats – What Customer Experience Podcasting Can Teach Us.” We chat about how he got “tapped” to contribute, his experience sitting down & actually writing for the book (sounds tough!) and explains his intent with some of the nuggets you can expect from his Chapter... 🤔THINK: Why he feels empathy might be… “cute” (I was a bit shocked by that one… but hear him out), what the 2020 Rage Study can teach us, and his thoughts for the reader about the future of CX. So, come back here on Tuesday 5/10/22 to listen in on S3 Ep47 wherever you get your #podcasts.  #MyCuriousColleague #CustomerExperience4 #CX4 #customerservice #CPGCX Shout-outs to: John Goodman Paul Catherall #remarkableretailpodcast Andrew Priestley@naaem 
25:06
May 10, 2022
11.(Redux) Dan Gingiss' Book Opening:Creating Remarkable Experiences Customers Can't Wait to Share"
11.(Redux) Dan Gingiss' Book Opening:Creating Remarkable Experiences Customers Can't Wait to Share"
In the spirit this week of my colleague @Dan Gingiss taking the stage to Keynote at the "SOCAP Symposium: Emerging Horizons"  -- I thought I'd re-share my Book Opening of Dan Gingiss' latest book: Experience Maker: Creating Remarkable Experiences your Customers Can't Wait to Share"... PS: Exclusive offer created for us by Dan is mentioned in the podcast and below... Enjoy! ********************* I got something in the mail I want to share with you… It’s the new book by my colleague Dan Gingiss. In Episode #11 Redux (Bonus) of the My Curious Colleague Podcast, I literally open the package I received with Dan’s latest book titled “The Experience Maker”.  If you stick around during this brief snippet, I’ll give you a sneak peek of & chat about the Table of Contents and what you can expect…! And P.S. he dedicated the book to YOU…! At the end of this brief episode, I share an exclusive offer Dan created for our Community. 50% off Dan's interactive Master Class titled the Experience Maker Master Class. Use promo code: CURIOUS at check-out.
04:52
May 02, 2022
46. Mock Recalls with Jon Cox and Richard Wakeanda, both from the Wellness Pet Company
46. Mock Recalls with Jon Cox and Richard Wakeanda, both from the Wellness Pet Company
⭐SUNDAY SNEAK PEEK: My guest this week is my colleague Jon Cox…and he’s Back! but this time he brought a friend - - his colleague Richard Wakeanda (Food Safety/QA Leader). And we’re talking “Mock Recalls”. So interesting to get the QA perspective AND the Consumer Affairs POV. These 2 colleagues allow me to get into the details – which you know I love. 🤔THINK – ✔Reasons to conduct a Mock Recall (they’re not universally mandatory) ✔Best Practices galore re: Steps to INITIATE & EXECUTE a Mock Recall ✔Checklist of sorts on what gets done & what doesn’t in a Mock Recall (vs. an actual Event). You may remember Jon from S3 Ep35 on the My Curious Colleague #podcast when he bravely spoke to me about the “R” word – yes, Recalls.  Jon is Sr. Manager, Consumer Affairs | Marketing at the Wellness Pet Company. Link to this great primer here: (https://podcasts.apple.com/us/podcast/s3-ep35-a-recall-101-of-sorts-w-jon-cox-sr/id1565590157?i=10005504309 Jon currently serves as @SOCAP International Chairperson. He’ll be at the SOCAP Symposium in 🌴 Phoenix, AZ - May 1st thru 3rd, 2022 – do say hello. 💜 So… thank you Jon and Richard for joining me on S3 Ep46  #MyCuriousColleague #customerrelations #mockrecalls #customerexperiencemanagement #CPGCX #caringdeeplyforyourconsumersandtheirpets #SOCAPinternational
27:12
April 26, 2022
S3 Ep45. Dan Gingiss,The Experience Maker,Shares SOCAP Keynote Sneak Peek
S3 Ep45. Dan Gingiss,The Experience Maker,Shares SOCAP Keynote Sneak Peek
This Tuesday, 4/19/22, my guest on the My Curious Colleague #podcast is author & keynote speaker Dan Gingiss - The Experience Maker. We chat about this little gem: Dan will be taking the stage for the 1st time at the SOCAP International (Society of Consumer Affairs Professionals) Symposium as the Keynote Speaker on Monday, 5/2 at The Wigwam Resort in Phoenix, AZ. ---> About 4 minutes in, you’ll hear about an exclusive offer Dan has for our community: For his interactive course - The Experience Maker Master Class Dan is offering an exclusive 50% discount with the coupon code CURIOUS. Just go to the link here and use the coupon code CURIOUS: https://dangingiss.com/the-experience-maker-register/ I try to get the details/sneak peek of his content for you for the Symposium -- he’ll talk about his latest book “The Customer Experience Maker: How to create remarkable experience that customers can’t wait to share”* with stories and examples to get you thinking about your organization… AND, there's more… ...He weaves in his tips & guidance from his other book “Winning at Social Customer Care: How top brands create engaging experiences on social media” which is uber relevant to Consumer Care Professionals. Doing “a lot of speaking” is what Dan loves and is passionate about. He really “loves to inspire people and teams” which is perfect because Dan is the Key Note Speaker and as we discuss -that energy & excitement he builds will help set the tone for the Symposium…! #MyCuriousColleague #DigitalMarketing #CustomerRelations #CPGCX #SOCAPInternational #SOCAPStrong #TheExperienceMaker
24:54
April 18, 2022
S3 Ep44 Tara Bischoff's move to Brand Management from long time Consumer Care Leader
S3 Ep44 Tara Bischoff's move to Brand Management from long time Consumer Care Leader
⚾ SUNDAY SNEEK PEEK...! Hello My Curious Colleagues. This week on the My Curious Colleague podcast, my guest will be my colleague, Tara Pasquin Bischoff. You may know her as a long time fixture and contributor to the Consumer Care Industry. Tara is part of my series on - - "What the impact of direct Consumer Care experience has on one's career journey." And Tara brings the INSPO. She is currently a brand new (pun intended) Associate Brand Manager at Ricola USA joining the company at the end of 2021. 🤹‍♀️We chat about many things...including how Tara refers to the types of things she's responsible for - ANSWER: "the kitchen sink" - as her new role & size of her company offers the opportunity to get involved in many varied tasks. Love that...! 💜So thank you Tara for being transparent and inspirational in S3 Ep 44 of the My Curious Colleague #podcast...! 
18:53
April 12, 2022
S3 Ep43 A Book Opening: Customer Experience4 featuring co-author Neal Topf's Chapter
S3 Ep43 A Book Opening: Customer Experience4 featuring co-author Neal Topf's Chapter
Welcome to S3 Ep43 of the My Curious Colleague podcast with “A Book Opening” to which my colleague, @Neal Topf – President, Callzilla is a Chapter co-contributor. The book is titled “Customer Experience4” and its Editors are @Naeem Arif and @Andrew Priestley. 🎇What’s exciting about this latest book in the #CX series is that Neal is now a first time published author…which he can add to his roles of senior leader and a fellow podcaster..! His chapter is called “Fireside Chats – What Customer Experience Podcasting Can Teach Us” So, do listen in on “A Book Opening” (S3 Ep43) wherever you get your #podcasts.  🤞🏼Maybe, just maybe if we’re lucky… Neal will come on the My Curious Colleague podcast to tell us more about his experience writing for the book and chat with us about his Chapter... (HINT: it’s happening…!!) #MyCuriousColleague #CustomerExperience4 #CX4 #customerengagement #CPGCX  @Paul Catherall 
05:18
April 05, 2022
S3 Ep42 Leadership Styles & More! w/Brian Schalk, Global Consumer Care Director at General Mills
S3 Ep42 Leadership Styles & More! w/Brian Schalk, Global Consumer Care Director at General Mills
My guest this week on the My Curious Colleague podcast is my colleague, Brian Schalk. We talk about his various Consumer Care roles in the CPG industry including his current stint as Global Consumer Care Director at General Mills. Among other topics, we went deep into chatting about his Leadership Style and got granular with his approach that you could leverage for both a new & a seasoned team member. This man is a true “student” of the development of people. Love it…! So…be sure to listen to Brian’s FULL podcast episode… Brian’s a savvy businessman and he made me laugh…a lot. **************************** Join our Community at My Curious Colleague at our company page here:  https://www.linkedin.com/company/my-curious-colleague Check out our current Book Giveaway opportunity: https://www.linkedin.com/company/my-curious-colleague. Follow at iTunes.com/MyCuriousColleague Twitter: @MCColleague #MyCuriousColleague #leadership #customerservice #CPGCX #CPGindustry #customerrelations #caringdeeplyforyourconsumers #podcasts
22:56
March 29, 2022
S3 Ep41 Career Lessons Learned & Other Gems from Steve Sedlak, Retired Customer Service Leader
S3 Ep41 Career Lessons Learned & Other Gems from Steve Sedlak, Retired Customer Service Leader
🏀  SUNDAY SNEAK PEEK… This week I’m chatting with my colleague – Steve Sedlak – about his experience over the years as a Customer Service Leader. He’s super chill but watch out… as he drops the gems for us in this one…! We talk about: 💎 His Top 4 lessons learned across CPG, travel & airline industries 💎 What he misses most now that he’s in retirement 💎 AND…what His approach is to Complaint Management 💜 So… thank you Steve for joining me on S3 Ep41  #MyCuriousColleague #CX #customerexperience #CPGCX #caringdeeplyforyourconsumers #SOCAPInternational #customerservice CXRetired
21:19
March 22, 2022
S3 Ep40 Consumer Rights & More w/SOCAP Australia & SOCAP Int'l/USA Leaders (Society of Consumer Affairs Professionals)
S3 Ep40 Consumer Rights & More w/SOCAP Australia & SOCAP Int'l/USA Leaders (Society of Consumer Affairs Professionals)
My colleague, Fiona Brown CEO, at SOCAP Australia joins Leaders Marie Shubin and Jon Cox of SOCAP International USA on this week's podcast. SOCAP stands for the Society of Consumer Affairs Professionals. Did you know it was President John F. Kennedy who introduced what was eventually to be called the Consumer Bill of Rights in the early 1960’s…? 👉🏻 We talk Consumer Rights, Digital Age impacts and the similarities and differences across these 2 trade/industry groups...  PLUS we talk World Consumer Rights Day which Australia & others around the world celebrates on March 15th. Thanks so much to these 2 organizations for sharing & collaborating...!
28:36
March 15, 2022
S3 Ep39 (PART 2) Risk Mitigation with Data and More! w/Jeanne Jones - CX Operations Leader
S3 Ep39 (PART 2) Risk Mitigation with Data and More! w/Jeanne Jones - CX Operations Leader
 PART 2 of my conversation with my colleague Jeanne Jones is ready to go... So, do take a listen to S3 Ep39 of the My Curious Colleague Podcast...! ⭐ Jeanne has pretty much done it all - CX Operations Leader for several decades, raising a family, filed for a patent and now... a published author. And Thank you, Jeanne...
19:06
March 09, 2022
S3 Ep38 (Part 1) CX, EX & Relationships - Catching up w/Jeanne Jones, CX Operations Leader
S3 Ep38 (Part 1) CX, EX & Relationships - Catching up w/Jeanne Jones, CX Operations Leader
I caught up with my colleague, Jeanne Jones, a CX Operations Leader across a myriad of Fortune 500 companies including ConAgra Brands, Ameritech & Sprint to name just a few. But did you know she filed a patent and is a published author now…? So much to catch up on…! Therefore… Jeanne’s interview is a “2 Part-er”. Catch Part 1 S3 Ep#38 (Part 1) on the My Curious Colleague #podcast. Look for Part 2 of her episode coming soon…! We talk topics such as - - what stands out for her across her decades in CX (what’s different; yet what imperatives remain the same), the importance of relationships, along with her POV on Consumer Experience (CX), Employee Experience (EX) plus an introduction to Business Experience (BX).        Hmmm… What does CX + EX + BX = ? A Win for our Consumers! 💜 So… thank you Jeanne for joining me on S2 Ep38 (Part 1) on the My Curious Colleague podcast.  #MyCuriousColleague #FoodSafety #CX #EX #purposedrivenbusiness #CPGCX #caringdeeplyforyourconsumers
19:53
March 01, 2022
S3 E37 How Insights in EX & GX (Employee & Guest Experience) informed her current work w/Helen Horsham-Bertels, Principal-Bago Consulting
S3 E37 How Insights in EX & GX (Employee & Guest Experience) informed her current work w/Helen Horsham-Bertels, Principal-Bago Consulting
Hello My Curious Colleagues…! This week my guest is my colleague, Helen Horsham-Bertels, Principal – Bago Consulting. I knew of Helen when she held Global leadership roles at Starwood Hotels & Resorts in Customer Care, Guest Experience and Guest Communications. So… did you know that she now is a consultant and conducts trainings with clients, including DEI topics and Unconscious Bias…? Our conversation included – What moved Helen to expand her focus on the Guest Experience to include the Employee/Staff Experience, as well as outcomes a Team can expect delving into and implementing her & her partner Muriel’s work. 💜 So… thank you Helen for joining me on S3 Ep 37 on the My Curious Colleague podcast... #MyCuriousColleague #DEItraining #CPGCX #caringdeeplyforyourconsumers #Inclusion
15:43
February 22, 2022
S3 Ep36 (Mini-Episode)-Career Path & Consumer Affairs w/Jon Cox, Sr. Manager-Consumer Affairs|Marketing-Wellness Pet Company
S3 Ep36 (Mini-Episode)-Career Path & Consumer Affairs w/Jon Cox, Sr. Manager-Consumer Affairs|Marketing-Wellness Pet Company
My guest this week on the My Curious Colleague Podcast is my colleague, Jon Cox, Sr. Manager, Consumer Affairs | Marketing at the Wellness Pet Company. This is 2nd in my series of talking the Consumer Care function as part of guests' career paths. (Yes-He was on the podcast last week talking opening about Recalls) 💜 Jon has been a leader in the Consumer Care space And… has recently served as Chair-Elect of SOCAP (the Society of Consumer Affairs Professionals) & currently serves as SOCAP’s Chairperson. So… thank you Jon for joining me on S3 Ep36 on the My Curious Colleague podcast. #MyCuriousColleague #Consumercareleadership #careers #customerexperiencemanagement #CPGCX #caringdeeplyforyourconsumersandtheirpets #SOCAPinternational
13:32
February 15, 2022
S3 Ep35 A Recall 101 of Sorts w/Jon Cox, Sr. Manager, Consumer Affairs | Marketing, the Wellness Pet Company
S3 Ep35 A Recall 101 of Sorts w/Jon Cox, Sr. Manager, Consumer Affairs | Marketing, the Wellness Pet Company
My guest this week on the My Curious Colleague #Podcast is a colleague who started leading the Consumer Care Team during a recall…yes – you’ve heard right – a challenging time to start a new role AND… I said the “R” word. In fact we say the “R” word quite a bit in this episode. My guest is my colleague, @Jon Cox, Sr. Manager, Consumer Affairs - Marketing at the Wellness Pet Company. Jon is so open on this topic of Recalls and I’m grateful to get the conversation started on the My Curious Colleague #Podcast. And he takes us thru the details… THINK – A Recall 101 of sorts, Tips to keep your Team going and motivated during an event, steps in a recall process to consider w/internal folks and potentially outside vendors. creative ways to expand your staff support, report methodologies to review - to name just a few. Jon has been a leader in the Consumer Care space for the past 10+ years And… has recently served as Chair-Elect of SOCAP (the Society of Consumer Affairs Professionals) & currently serves as SOCAP’s Chairperson. So… thank you Jon for joining me on S3 Ep35 on the My Curious Colleague podcast. #MyCuriousColleague #Consumercareleadership #recallevents #customerexperiencemanagement #CPGCX #caringdeeplyforyourconsumersandtheirpets #SOCAPinternational
24:42
February 08, 2022
S3 Ep34 Dashboard Analytics Update w/Lisa Diehl, Manager-Consumer Advocacy, Blue Diamond Growers
S3 Ep34 Dashboard Analytics Update w/Lisa Diehl, Manager-Consumer Advocacy, Blue Diamond Growers
I’ve got guest @Lisa Diehl BACK on the My Curious Colleague Podcast to update us on her Dashboard Analytics Project she first shared with us on S1 Ep4. And she takes us thru the details… THINK – 🌟level setting us on the project intent, 🌟 scope, 🌟status, 🌟 challenges and the 🌟 final milestone that’s in the works…! 🌟 Lisa Diehl is Manager, Consumer Advocacy- Global Retail Division. North America Consumer at Blue Diamond Growers for the past 6 years and has been leader in the Consumer Care Industry for the past 20+. And… has recently served as Chairperson of SOCAP (the Society of Consumer Affairs Professionals) & currently is Past-President on the Board of Directors. 💜 So… thank you Lisa for joining me on S3 Ep34 on the My Curious Colleague podcast. #MyCuriousColleague #Consumercareleadership #customerexperiencemanagement #CPGCX #caringdeeplyforyourconsumers #consumerinsights
20:18
February 01, 2022
S3 Ep33 Consumer Care career impact w/Krystle Dowling, Sr. Consultant-Consumer Insights
S3 Ep33 Consumer Care career impact w/Krystle Dowling, Sr. Consultant-Consumer Insights
💜 My guest is my colleague, Krystle Dowling, Sr. Consultant-Consumer Insights. Krystle & I worked together in Consumer Affairs at Campbell Soup where Krystle was a Sr. Analyst on our Reporting Team and we all benefitted from her penchant for “finding opportunities” and impacting the marketplace. 📣 I’m kicking off a new series this week where I’ll be focusing on guests’ sharing how their direct experience working in the Consumer Care function impacted their career path and perspectives of consumers.   🌟 She has since gone on to continue to broaden her industry knowledge and deepen her consumer insights expertise. So… thank you Krystle for joining me on S3 Ep33 on the My Curious Colleague podcast... 📽 NOTE: audio AND video now available on your 📱 mobile phones on Spotify. #MyCuriousColleague #consumerinsights #customerexperiencemanagement #CPGCX #caringdeeplyforyourconsumers #career
12:36
January 25, 2022
S3 Ep32 Marie Shubin & what's in store for 2022 at SOCAP (Society of Consumer Affairs Professionals)
S3 Ep32 Marie Shubin & what's in store for 2022 at SOCAP (Society of Consumer Affairs Professionals)
Welcome to Season 3 of the My Curious Colleague Podcast...!  I'm honored for Marie Shubin, CEO of SOCAP (Society of Consumer Affairs Professionals) industry group to return to the podcast. Marie has been a leader & a welcomed fixture within the Consumer Care Community for the past 25+ years. Along with sharing SOCAP's vision along four core pillars, Marie shares a sneak peek of timing she shares for some key events this year.  Foremost is SOCAP's vision and deliverables in support of professional development for it's members. Marie's ideal is to offer an opportunity every week to learn & grow - whether it be Tuesday Tech Talks, Timely Topics, webinars, roundtables across a variety of industries, regional groups, Manager to CSR tracks and topics...! So open up your calendars and start penciling in exciting events... especially the two - yes 2 - Symposiums in the works. 
24:16
January 18, 2022
S2 E31 My Season Two Guests' Volunteer Org "Shout Outs"
S2 E31 My Season Two Guests' Volunteer Org "Shout Outs"
As you may already know, I began asking my guests if they have a Volunteer organization they’d like to give a “Shout-Out”… This week we look at Season Two Guests’ thoughts… So join me for the FULL Episode (S2 Ep31) available ow on the My Curious Colleague Podcast to check out my Season 2 Guests’ volunteer organization “Shout-Outs”,,,! Thank you again to the following for their time and sharing of their talent as guests on Season 2 of the My Curious Colleague Podcast…! @marcia young @jola oliver @pete blackshaw @cathy grimes @susan mayer @chris graziano @chris drury @leslie o’flahaven @karalyn naiburg @bob eggstein As always, thank you My Curious Colleague Community (MCCC) for your support…w/special thanks to my “creative team” @emma annunziato @doug venneri  @caitlyn banc #backaftermyhealthjourney #MyCuriousColleague #podcasts #customerexperience #CPGCX #caringdeeplyforyourconsumers #volunteeringmatters #cxbestpractices #clevelandclinic P.S. My volunteer shout-out to the Cleveland Clinic. www.clevelandclinic.org
10:37
January 11, 2022
S2 Ep30 My Guests' Volunteer "Shout Outs" from Season 1
S2 Ep30 My Guests' Volunteer "Shout Outs" from Season 1
I've been so grateful in 2021 - to Heath care providers on a public level AND to my health care providers on a personal level during my health journey. So I've been hoping to give back more in 2021 and began asking my guests what organizations they'd want to give a Volunteer Shout-out to. So join me in revisiting their Season 1 volunteer organizations mentioned.  AND thank you to the following for their time and sharing of their talent with me in Season 1: @susan baranowsky @marie shubin @lisa diehl @kyle spittler @eileen troise @jane freiman @dan gingess
09:27
January 02, 2022
S2 Ep29 Bob Eggstein's CX approach as Owner, Keystone Harley-Davidson Dealership
S2 Ep29 Bob Eggstein's CX approach as Owner, Keystone Harley-Davidson Dealership
Thought we’d end the year on the My Curious Colleague podcast a little differently…  My guest on the podcast this week is Bob Eggstein, Owner of Keystone Harley-Davidson and CX leader in the Automotive/Retail space. His FULL Episode (S2 Ep 29) on the podcast will go live this Tuesday, 12/28/21. So get this… Bobby spent 25 years in the financial services industry before becoming a Harley-Davidson dealership owner in 2011.  Much of his approach to Consumer Experience will ring true for many of you and others will bring a fresh perspective. I know you’ll find value in thinking about the consumer through a different lens. Think… Brief Harley-Davidson brand history – Check! Omni channel experience – i.e. Facebook, Instagram, digital experience and the “Sneaker Brigade” – Check! What happens every morning with his team before the doors open – an inspiration we all can adapt – Check! 💜 So… thank you Bobby for joining me on S2 Ep29 coming out this Tuesday, 12/28/21, on the My Curious Colleague podcast. As always, thank you My Curious Colleague Community (MCC) for your support this year…! #backaftermyhealthjourney #MyCuriousColleague #CX #customerexperience #CPGCX #caringdeeplyforyourconsumers #HarleyDavidson #ride
25:37
December 28, 2021
S2Ep28 Home & Kitchen Trends w/Jane Freiman, Founder, Smart Kitchen Insights Group, Inc.
S2Ep28 Home & Kitchen Trends w/Jane Freiman, Founder, Smart Kitchen Insights Group, Inc.
I love the idea of keeping our colleagues on the cutting edge of trends. This week’s guest on the My Curious Colleague podcast is @Jane Freiman and she is back to bring us an update on Home & Kitchen trends…! If you recall from S1 Ep9, @Jane Freiman is former Director, Consumer Test Kitchen at Campbell Soup (where I met Jane) and current Founder of Smart Kitchen Insights Group, Inc. Maybe you like to cook or are interested in trends that may impact your consumer and ultimately….the Consumer Relations Function at some point, If so - - then you’re gonna want to get ready to listen to this podcast. #backaftermyhealthjourney #MyCuriousColleague #CPGCX #CPG #Home #Kitchen #Trends2022 #customerexperience #podcast
26:48
December 21, 2021
S2 Ep 27 Partnership with QA and Consumer Relations w/Karalyn Naiburg, former Quality Executive
S2 Ep 27 Partnership with QA and Consumer Relations w/Karalyn Naiburg, former Quality Executive
My guest on the podcast is Karalyn Naiburg, former Quality Executive across a myriad of CPG organizations  What’s cool about Karalyn’s background is that her experience spans Product Development, Consumer Relations AND Quality… And I was lucky enough for work for her in Consumer Affairs at Campbell Soup. So we caught up and talked about our favorite subjects…and I’m hoping you’ll find value in our conversation…! She schools me in who sets the specifications for products – I always thought it was Quality but it’s not. And she takes a tough stance on who in the organization should work with and inform Consumer Relations on new co-mans, ingredient suppliers etc. In lighter moments – hehe – we talk collaborating and communicating with QA on the Reason Code Hierarchy, Consumer Relations report ideas to support the Quality organization and Tips on working together with Quality as a Consumer Relations Professional. 💜 So… thank you Karalyn for joining me on S2 Ep27 coming out this Tuesday, 12/14/21, on the My Curious Colleague podcast.  As always, thank you My Curious Colleague Community (MCC) for your support…! #backaftermyhealthjourney #MyCuriousColleague #QualityAssurance #customerexperience #CPGCX #caringdeeplyforyourconsumers #qa
26:12
December 14, 2021
S2 Ep 26 Writing Comms in Consumer Care Now/Future w/ Leslie O'Flahavan of E-Write LLC
S2 Ep 26 Writing Comms in Consumer Care Now/Future w/ Leslie O'Flahavan of E-Write LLC
Hello My Curious Colleagues…! This week my guest is my colleague, Leslie O'Flahavan, Owner of E-Write, LLC. Leslie O has this unique ability to take the topic written communications in the Consumer Care industry and break it down into easily, digestible pieces - not sure how she does it, but it’s a gift 🎁 …! 🆕 She is so generous and prolific in the information available on her website, (which includes dates of upcoming webinars) …sooo wanted to cover some potentially new ground I was interested in getting her POV on for you: 🤔 Think - - sustainability communications, impact were email to go away and communications by demographics/life stages… and of course her latest POV on the impact of AI on call center agents. 🔮 I particularly loved her insights when I asked her to look into her crystal ball re: the future of communications for Consumer Relations 💜 So… thank you Leslie for joining me on S2 Ep26 of the My Curious Colleague podcast...! #backaftermyhealthjourney #MyCuriousColleague #ConsumerCareWriting #customerexperiencemanagement #CPGCX #caringdeeplyforyourconsumers
24:06
December 07, 2021
S2 Ep25 "Traffic Light" Reporting w/Chris Drury, Director Customer Care@Blount Fine Foods
S2 Ep25 "Traffic Light" Reporting w/Chris Drury, Director Customer Care@Blount Fine Foods
🎁 I am grateful for all your support in this community this year  🚦 My guest is my colleague, Chris Drury, Director of Customer Care at Blount Fine Foods.  Chris and I share an interest– to quote Chris – leveraging data to build continuous improvement in product design and we’ll specifically be chatting about how this has evolved via a “Traffic Light Report” Chris developed & More...! 💜 So… thank you Chris for joining me on S2 Ep25 available this Tuesday, 11/30/21, on the My Curious Colleague podcast... #backaftermyhealthjourney #MyCuriousColleague #ConsumerCareReporting #customerexperiencemanagement #CPGCX #caringdeeplyforyourconsumers
31:30
November 30, 2021
S2 Ep24 (Redux) Supporting Brand's Social Media Channels in Consumer Relations
S2 Ep24 (Redux) Supporting Brand's Social Media Channels in Consumer Relations
Sure the Social Media Channel can be a little crowded as it relates for caring for consumers in this space, but Consumer Relations Teams and especially Specialists/Analysts can play a role in supporting their Brands' Social Media Strategy.  Listen out for my 3 Tips and the detailed suggestions for each...! And as always, thank you for your support My Curious Colleagues
08:09
November 23, 2021
S2 Ep23 Partnering w/Marketing with Chris Graziano, Director of Marketing- Campbell Snacks
S2 Ep23 Partnering w/Marketing with Chris Graziano, Director of Marketing- Campbell Snacks
My colleague, Chris Graziano (Director of Marketing, Campbell Snacks) and I discuss and brainstorm ways that Consumer Relations Teams can collaborate and communicate with Marketing in order to add value to the discussion And...ultimately delight the Consumer. We also look back to a successful collaboration that Chris and I worked on - branded as CIS Consumer Impact Scorecard - which served as a forum to discuss & debate consumer comments on a quarterly bases face to face w/other cross functional partners... We get real and share what worked and what could have been done differently.  As, always that you for your support, MCCC (My Curious Colleague Community)...! -Denise
27:28
November 16, 2021
S2 Ep22 Advertising Reporting for Consumer Care Teams w/Denise Venneri (Solo Episode)
S2 Ep22 Advertising Reporting for Consumer Care Teams w/Denise Venneri (Solo Episode)
This trend is still true. More media dollars are moving to the Digital space from more traditional Television advertising spending. However, TV spots are not going away for many Brands and it is value add for Consumer Relations Teams to track Advertising Comments you hear from your consumers. So join me, Denise Venneri, for this Solo Episode providing you with my thoughts and tangible tips to track and report on advertising comments and hear how to best share them with your Marketing & Consumer Insights Partners. As always, thank you for your support...!
15:59
November 09, 2021
S2 Ep21 Design Thinking for R&D Innovation w/Susan Mayer, Innovation Advisor Lead - RTI Advisors
S2 Ep21 Design Thinking for R&D Innovation w/Susan Mayer, Innovation Advisor Lead - RTI Advisors
Wanna get ready to think “out of the box” to support Innovation Teams in your R&D organizations…? Maybe a little refresher or primer on Design Thinking as part of the Innovation process...?  If so, then listen in to thoughts and tangible tips from my colleague @Susan Mayer, Innovation Lead Food/Ag at RTI Innovation Advisers and a former leader at several CPG companies. PS. Susan is a Certified Food Scientist with tons of business application knowledge…! As always, thank you for your support Listeners...!
22:32
November 02, 2021
S2 Ep20 DTC & CBD w/Cathy Grimes, Co-Founder of AllayBox
S2 Ep20 DTC & CBD w/Cathy Grimes, Co-Founder of AllayBox
DTC? CBD? Are you familiar with these acronyms? As a Consumer Relations professional, would you like to know a bit more? I connect with a dear colleague (& college friend) to tap into her knowledge about recently standing up a DTC (direct to consumer) online business AND one that is focused on CBD products à 2 areas that I know all of us in consumer relations are looking to understand better in the event we’re tapped to support these efforts for our organizations. 💜 So… I’m so grateful to Cathy Grimes, Co-Founder of AllayBox, for joining me on S2 Ep 20 Our chat is like learning more about the Back-end standing up of a DTC online business (think – website software, bank/payment software, pivoting to add Marketplace feature) AND a quick view of some of the types forms/formats of wellness CBD products in her portfolio, insurance needs, age restrictions etc for CBD businesses. Not to mention, Cathy’s vision for consumer care. Promo Code… Cathy is offering 15% off any order on allaybox.com. Go to www.allaybox.com/MCC As always, thank you for your support…! #backaftermyhealthjourney #MyCuriousColleague #AllayBox #customerservice #CPGCX #caringdeeplyforyourconsumers
34:57
October 26, 2021
S2 Ep19 (Redux) Lisa Diehl, Blue Diamond Growers, Manager, Consumer Advocacy
S2 Ep19 (Redux) Lisa Diehl, Blue Diamond Growers, Manager, Consumer Advocacy
Inspired by this week's SOCAP (Society of Consumer Affairs Professional) Symposium, I thought I'd dust off my conversation with SOCAP Chairperson AND Consumer Care Manager of Blue Diamond -- Lisa Diehl.  In this Redux, I talk with the always energetic & insightful Lisa, Manager of Consumer Advocacy with Blue Diamond Growers. We chat about her move from Chicago to California and with that her move in industries over to CPG (Consumer Product Goods) from Travel. She's accomplished so much already in standing up the Blue Diamond Consumer Advocacy team and you're gonna want to hear what else she has in store…
41:09
October 19, 2021
S2 Ep18 - Pete Blackshaw, CEO of Cintrifuse
S2 Ep18 - Pete Blackshaw, CEO of Cintrifuse
My guest is, Pete Blackshaw - CEO of Cintrifuse. Pete is also an entrepreneur, an author, and... a provocateur. As I shared with Pete in the podcast... I had to toss out my script and was both energized & exhausted with our discussion...! So, do listen in on Tuesday and Thank you as always for your support...
44:28
October 12, 2021
S2 Ep 17 Social Media Listening w/Jola Oliver, Director-Global Social Listening & Measurement-McDonald's
S2 Ep 17 Social Media Listening w/Jola Oliver, Director-Global Social Listening & Measurement-McDonald's
Are you currently listening or responding on Social campaigns, PR or Promotions..? Don’t worry if you’re not…This Podcast has it all! In Episode #17 of the My Curious Colleague podcast, I’m chatting with my colleague – Jolanta Oliver about her thoughts gleaned from her experience in Social Media/CRM insights at Kraft Foods’ Consumer Relations (think… storytelling and command centers), plus her thoughts at McDonald’s as Director - Global Social Listening & Measurement (think… intranet self- service, integrating and synthesizing data points). I especially liked her use of the word “holistic”, as in “a holistic understanding”…! To say the least, Jola is super savvy when it comes to insights. My brain was just trying to keep up with Jola and her broad, yet deep knowledge & vision. Be sure to stay with us on the podcast when Jola’s POV about “humans” is shared. So simplistic, yet so rich…I was blown away frankly. This is part of our series of interviews about the intersection of Consumer Engagement with other functions in the org to increase collaboration, communication and care for your consumers. Freebie alert: Do DM me if you’re interested in a free transcription of Jola’s predictions for the future of consumers and data – kinda like a checklist to reference as you’re planning your roadmaps. Be sure to listen to the podcast today on your favorite podcast player. Thanks so much for your support…!
30:55
October 05, 2021
S2 Ep 16 (Redux) Gaining a line of sight to Marketing Plans
S2 Ep 16 (Redux) Gaining a line of sight to Marketing Plans
I've decided to pick out one of my favorite Solo episodes to share with you... well, again. PS I feel strongly about this topic! You care about the care your consumers receive… right? Then you’ll be interested in learning why I’m so adamant about how getting close to your Marketing Plans can ultimately help your consumers. Check out Episode #16 (Redux) of The My Curious Colleague Podcast with me and… well, me (solo episode!).
21:43
September 28, 2021
S2 Ep 15 PART 2 - Marcia Young -Sr. Insights Advisor, FlavorWiki and former R&D/Consumer Insights/Sensory Science Executive
S2 Ep 15 PART 2 - Marcia Young -Sr. Insights Advisor, FlavorWiki and former R&D/Consumer Insights/Sensory Science Executive
It's a (2) "Part-er"...! This Episode is with my dear colleague, Marcia Young - PART 2 - as we finish up our conversation about Consumer Relations' collaborating with Consumer Insights, R&D, and Sensory Science Teams to drive business decisions for the brand and ultimately for your consumers...! We've got a brief Consumer Insights 101 which is a great refresher for some and a super primer for others. Grab a pen and paper Colleagues... OR -- DM me on LinkedIn and we'll send you the transcript of this section of our chat. Enjoy!! And... Thank you for your support, as always...!
26:42
September 21, 2021
S2 Ep 14 PART 1 - Marcia Young - Senior Insights Advisor, FlavorWiki and former Consumer Insights & Sensory Science/R&D Executive
S2 Ep 14 PART 1 - Marcia Young - Senior Insights Advisor, FlavorWiki and former Consumer Insights & Sensory Science/R&D Executive
Hello My Curious Colleagues...! This is 3rd in our series of interviews about the intersection of Consumer Engagement with other functions in the org to increase collaboration, communication and care for your consumers. I’m chatting with my colleague –Marcia Young - about her experience in Consumer Insights, Sensory Science and R&D. She is a super smart scientist and a savvy business woman. We talk about a lot (including the definitive difference between Qualitative vs Quantitative) and went deep into some great advice for both New AND Seasoned Professionals in Consumer Relations – So much so, that – yes, I decided to make this interview available in 2 Parts for easy listening (and note taking…!)  Enjoy and thank you for your support...!
26:53
September 14, 2021
S2 Ep 13 PART 2 - Dan Gingiss-The Experience Maker. Author, Keynote Speaker & former Digital & Social Marketing Leader
S2 Ep 13 PART 2 - Dan Gingiss-The Experience Maker. Author, Keynote Speaker & former Digital & Social Marketing Leader
📚 In Part 2, we get into chatting about Dan's new book, The Experience Maker: How to create remarkable experiences that your customers can't wait to share, to be published Sept 14th. PS you can pre-order now! My favorite parts are when I challenge Dan to do some “live workshopping” on a few of his elements of his approach focusing on my CPG (Consumer Product Goods) colleagues… Dan’s volunteer shout-out goes to charity: water (charitywater.org) that provides fresh water to places that need it. …And if you purchase 2 of his books on his website, Dan will donate to charity: water. Thank you for all your support…!
31:45
September 07, 2021
PART 1: S2 Ep 12 Dan Gingiss - The Experience Maker. Author & International Keynote Speaker
PART 1: S2 Ep 12 Dan Gingiss - The Experience Maker. Author & International Keynote Speaker
Kicking off Season 2 of the My Curious Colleague podcast this week !  This is 2nd in our series of interviews about the intersection of Consumer Engagement with other functions in the organization to increase collaboration, communication and care for your consumers. I’m chatting with a new colleague – @Dan Gingiss – The Experience Maker – about his experience in Social Media, Digital Marketing & Customer Service. It’s soooo jam packed that I’ll be sharing in 2 Parts. It’s peppered with reflections and tangible guidance gleaned over his 20 years as a leader at Discover, Mc Donald’s and Humana.  You're gonna have to wait for the release of Part 2 (soon!)..when we get into chatting about his new book, The Experience Maker and all about creating remarkable experience your customers will want to share, to be published this September. Thanks for all your support...!
29:53
August 31, 2021
S1 Ep 11 Opening up Dan Gingiss' new Book
S1 Ep 11 Opening up Dan Gingiss' new Book
It's a Bonus (quick) Episode.. but I got something in the mail I'll share with you on this episode. It’s the new book by my colleague Dan Gingiss. In Episode #11 (Bonus) of the My Curious Colleague Podcast, I literally open the package I received with Dan’s latest book titled “The Experience Maker”. If you stick around towards the end, I’ll give you a sneak peek of & chat about the Table of Contents and what you can expect…! And P.S. he dedicated the book to YOU…!
03:10
July 13, 2021
S1 Ep 10 Five Tips for Assuring the Integrity of your Data
S1 Ep 10 Five Tips for Assuring the Integrity of your Data
You and your Team work hard to ensure you collect all the proper information when connecting with your consumers...so you want to be sure this data is accurate and actionable. Listen in to my 5 Quick Tips to think about for Assuring Data Integrity...!
06:04
June 29, 2021
S1 E9 Jane Freiman - Founder Smart Kitchen Insights Group & former Director Consumer Test Kitchen at Campbell Soup Company
S1 E9 Jane Freiman - Founder Smart Kitchen Insights Group & former Director Consumer Test Kitchen at Campbell Soup Company
In Episode 9, I talk with Jane Freiman, former Director - Consumer Test Kitchen at Campbell Soup and current Founder of Smart Kitchen Insights Group. We kick off my series about the intersection of Consumer Relations and Cross Functional Partners on how to collaborate well together and provide value to the business. *My Curious Colleague is my personal brand that celebrates and elevates Consumer Care Services in CPG organizations, with a special focus on Brand Specialist and Analyst roles & responsibilities.
29:08
June 22, 2021
S1 E8 Eileen Troise - Manager of Consumer Relations at Beiersdorf, Inc.
S1 E8 Eileen Troise - Manager of Consumer Relations at Beiersdorf, Inc.
In this Episode, I talk with Eileen Troise, Manager of Consumer Relations at Beiersdorf, Inc. who has been a Leader in the Consumer Relations space for the past 30+ years spanning 5 CPG (Consumer Product Goods) organizations. We talk about her switch in industry and the various hybrid models she has led as it relates to front line reps support (in-house & outsourced) and reporting (in-house & consultants). Do take a listen...! 
25:35
June 15, 2021
S1 E7 Q&A
S1 E7 Q&A
I want to deliver value to you…Hear what you can expect to receive from the My Curious Colleague podcast, my intent & more + a little bit about me. Quick & easy listen @ about 7 minutes! Quick hot spots: 1:58 What you can expect to receive from the podcast. HINT: Benchmarking is important! 2:20 Why I started the podcast. HINT: YouTube plays a part 3:24 #backfrommyhealthjourney quick chat 5:53 Next steps you might consider
07:43
June 08, 2021
S1 E6 Getting Close to Marketing Plans to Ultimately Care for Your Consumers
S1 E6 Getting Close to Marketing Plans to Ultimately Care for Your Consumers
Okay... so this is a Solo Episode and Yes - - I can hear the collective sigh from the audience, but Hear me out...This is an important topic that I feel strongly about and I'm assuming you do too. I chat about the importance of staying close to your brands' Marketing Plans, the benefits of doing so, some ways to organize this information and also I share a few tips on how best to get a line of sight to the Marketing Plans.
21:43
June 01, 2021
S1 E5 Feat. Kyle Spittler, Manager Consumer Relations NA, at Church & Dwight Co.
S1 E5 Feat. Kyle Spittler, Manager Consumer Relations NA, at Church & Dwight Co.
In this episode, I talk with the always introspective & authentic Kyle Spittler, Manager, Consumer Relations, N.A. of Church & Dwight Co. We chat about his career journey starting as a Customer Service Rep and the decisions that led him to this point leading the consumer care function. HINT: He’s so truthful! We also get a bit geeky and talk about all things data analysis – like his most successful analysis approach, how to listen to the needs of your internal stakeholders and stumping me on what IMR stands for.
24:16
May 24, 2021
S1 E4 Feat. Lisa Diehl, Manager, Consumer Advocacy - Blue Diamond Growers
S1 E4 Feat. Lisa Diehl, Manager, Consumer Advocacy - Blue Diamond Growers
I talk with the always energetic & insightful Lisa Diehl, Manager of Consumer Advocacy with Blue Diamond Growers. We chat about her move from Chicago to California and with that her move in industries over to CPG (Consumer Product Goods) from travel. She's accomplished so much already in standing up the Blue Diamond Consumer Advocacy team and you're gonna want to hear what else she has in store. HINT: advanced analytics is on the docket...!
41:09
May 17, 2021
S1 E3 Feat. Marie Shubin, Consumer Care Executive & Interim President of SOCAP
S1 E3 Feat. Marie Shubin, Consumer Care Executive & Interim President of SOCAP
I talk to legendary Consumer Care Executive and current Interim President & CEO of the Society of Consumer Affairs Professionals (SOCAP International).
39:59
April 28, 2021
S1 E2 Solo New Products Reporting
S1 E2 Solo New Products Reporting
New Product Launches are the lifeblood of a Brand… and who’s better to provide that Early Read on consumer acceptance of New Products than all my Brand Specialist & Analysts Colleagues in the Consumer Engagement space.
11:38
April 28, 2021
S1 E1 Feat. Guest Susan Baranowsky, Consumer Care & Advocacy Leader
S1 E1 Feat. Guest Susan Baranowsky, Consumer Care & Advocacy Leader
Welcome to the My Curious Colleague Podcast with Denise Venneri. I'm a 20 year practitioner in the Consumer Engagement Space having worked for two large CPG organizations. My intent is to share best practices with particular focus around the Specialist & Analyst roles AND give back to this great community - because...“CPGCX rocks!”
23:50
April 28, 2021