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Digital HR Leaders with David Green

Digital HR Leaders with David Green

By David Green
In this series, David Green will be speaking to a range of senior HR leaders who are pushing a data-driven and digital HR agenda. There is an increasing need for HR professionals to become more digitally and numerically literate – to acquire the skills necessary to process, produce and leverage digital information to create business value. You'll hear from people leaders who are driving transformation in their organisations on how HR can prepare for the future and what HR leaders need to do to prepare for the Future of Work.
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BONUS: Microsoft's Chief People Officer on Creating a Data Driven Culture in HR (Interview with Kathleen Hogan)
Of the companies Jonathan Ferrar and I researched and included in our recently published book Excellence in People Analytics. One that really stood out was Microsoft. It is one of the best examples of scaling people analytics to provide value for employees and the business. I am especially delighted, therefore, that Microsoft's Chief People Officer, Kathleen Hogan is my guest on this week's episode of the podcast. In our conversation, Kathleen and I discuss: How HR is a strategic partner to the business at Microsoft How Kathleen has worked closely with CEO Satya Nadella, to develop the culture at Microsoft over the last five years The role of people data in supporting decision-making and busting myths The impact of continuous learning How a daily pulse of two and a half thousand employees has helped shape Microsoft's approach to hybrid working This episode is a must listen for anyone interested or involved in people strategy, culture and inclusion. So that's business Leaders, Chief HR Officers and anyone in a people analytics, learning, talent management or HR business partner role.
46:38
August 3, 2021
75. Using Data, Analytics and AI in Talent Management (Interview with Toon van der Veer)
My guest on this week's episode of the podcast, Toon Van der Veer, is the Global Vice President of People Continuity at AB InBev and a strong proponent of using data, analytics and artificial intelligence in people management. As Toon explains to me in our conversation, data provides HR professionals with countless opportunities. And this is certainly proving to be the case with the innovative work he is leading at AB InBev. In our conversation, Toon and I discuss: How AB InBev brings data to talent conversations The importance of focusing on adoption and change management Why a "You spoke. We listened. We acted." approach is a critical element of employee listening How companies should approach the measurement and utilisation of skills data This episode is a must listen for anyone interested or involved in people analytics, employee experience, and HR tech, so that is CHROs and anyone in a people analytics, workforce planning, or HR business partner role. Support for this podcast is brought to you by AG5. To learn more, visit www.ag5.com.
47:28
July 27, 2021
74. How Tata Steel Uses Skills Data For Learning and Workforce Planning (Interview with Joanne Kuipers)
In research we undertook last year at Insight222, to investigate the future of workforce planning, nearly all of companies surveyed (90%) expressed the desire to build a skills-based workforce planning process. However, only a quarter of companies just 26% were actively doing so. One company that is successfully harnessing skills data to inform workforce planning and learning and to drive business outcomes such as safety compliance and productivity is Tata Steel. My guest on this week's episode of the podcast is Joanne Kuipers, manager at the Tata Steel academy based in the Netherlands. In our conversation, Joanne and I discuss: How Tata Steel visualises skills data and makes it actionable for managers The key considerations in a build versus buy approach to closing skills gaps The public private approach to up-skilling and re-skilling in the Netherlands How companies should approach the measurement and utilisation of skills data This episode is a must listen, for anyone interested or involved in operationalising skills data to support learning and consequently benefit the business and the workforce. So that is CHROs and anyone in a learning people, analytics, workforce planning, or HR business partner role. Support for this podcast is brought to you by AG5. To learn more, visit www.ag5.com.
40:60
July 20, 2021
73. What are the Benefits of Measuring Employee Skills Data? (Interview with Rick van Echtelt)
By 2025, 50% of all employees will need to be re-skilled, according to the World Economic Forum's future of jobs 2020 research. The same study predicts 97 million new jobs will emerge and 85 million will be displaced by a shift in labour between humans and machines. Most commentators believe that the pandemic has only accelerated this progress. It is not surprising, therefore, that skill availability is high on the CEO’s agenda. Recent research by McKinsey highlights that 79% of CEOs are concerned about skill availability impacting, innovation, cost, quality and growth. My guest on this week's podcast is Rick Van Echtelt, The Founder and CEO at AG5. Through their software AG5’s mission is simple, to visualise and close skills gaps. Rick and his team do this by essentially providing an accounting system for skills, which aggregates data from multiple systems, maps current skills, tracks progress towards learning new skills and identifies some missing skills needed to future-proof the organisation. In our conversation, Rick and I discuss: The challenges involved in getting a handle on skills data The value of measuring skills data and how companies should approach it How having a skills based view provides multiple benefits How AG5 helps clients visualise and close skills gaps This episode is a must listen for anyone interested or involved in creating a workforce planning, learning and recruiting tool. So that is CHROs and anyone in a people analytics, learning, workforce planning, talent acquisition or HR business partner role. Support for this podcast is brought to you by AG5. To learn more, visit www.ag5.com.
31:29
July 13, 2021
72. How Rabobank Has Created an Agile HR Function (Interview with Tertia Wiedenhof)
The guest on this week's episode is Tertia Wiedenhof, Global Leader and Product Owner for the People Analytics and Insights Team at Rabobank. To reflect the advance of new technology, the changing needs of customers, the emergence of new competitors and changes in the way we work, Rabobank is shifting to agile ways of working as it transforms into a fast moving, digital co-operative bank. HR at Rabobank was one of the early adopters in embracing agile, but what does this actually mean to the work of HR? What does it mean to the approach to people analytics, both in the way the function is set up and the focus of its work? In our conversation Tertia and I discuss: How the shift to agile has intensified the focus on employee experience How the people analytics team is set up and how it collaborates with the business The impact the move to agile has had on the HR operating model How to design, test and iterate products with and for employees The changes in skillsets required to flourish with agile ways of working This episode is a must listen for anyone interested or involved in business transformation, new ways of working and employee experience. So that is Business Leaders, Chief HR Officers and anyone in a People Analytics, Organisational Design, Culture, Learning, Employee Experience, or HR Business Partner role. Support for this podcast is brought to you by AG5. To learn more, visit www.ag5.com.
38:59
July 6, 2021
71. How You Can Reverse Engineer Success (Interview with Ron Friedman)
As Ron Friedman, my guest on this week's episode, explains, we have been taught for generations that there are two ways to succeed either from talent or practice, the latter popularised by Malcolm Gladwell in his book Outliers. In his new book, Decoding Greatness, Ron describes a third path. One that has quietly launched icons in a wide range of fields from artists, writers and chefs to athletes, inventors and entrepreneurs and one that would be applied widely to learning in the workplace, the path of reverse engineering. Ron is a social psychologist whose main focus is on helping people succeed faster. He is a frequent contributor to publications like Harvard Business Review, Psychology Today and Forbes. Ron’s first book, The Best Place To Work, The Art and Science of Creating an Extraordinary Workplace, which we also discuss in our conversation, was named a Business Book Of The Year by Inc. In our conversation, Ron and I discuss: The differences between learning through talent practice and reverse engineering How to harness the power of reverse engineering and boost your career Why the three key psychological needs of autonomy, competence and relatedness are at the heart of employee engagement and performance How to learn and acquire new skills How to optimise for workplace relationships and work environments in a hybrid future This episode is a must listen for anyone interested or involved in creating a culture of performance and continuous learning. So that is Business Leaders, CHROs and anyone in a people analytics, culture, learning, employee experience or HR Business Partner role. Support for this podcast is brought to you by AG5. To learn more, visit www.ag5.com.
43:57
June 29, 2021
70. How is Novartis Reinventing Performance Management? (Interview with Steven Baert)
The transformation that Steven Baert is leading as Chief People and Organisation Officer at Novartis, in shaping culture and leadership to a re-imagined medicine is hugely impressive. As Steven explains in this week's episode of the podcast, Novartis is successfully fuelling a scientific and entrepreneurial spirit of the company through its inspired, curious and un-bossed culture. This equips the people closest to the customer or product with the freedom to own the important decisions about their work for themselves. Novartis is also empowering their people by re-imagining its approach to performance management. As one of the worlds foremost science companies, that is entirely fitting that Novartis has taken a scientific approach to diagnosing, developing, trialling and productising its approach to performance management. In our conversation Steven and I discuss: How he partners with CEO Vasant Narasimhan and the rest of the executive team at Novartis The concept of un-bossing and what that entails for leaders How Novartis has diagnosed that their previous performance management culture was a point of friction for employe How Novartis has taken a scientific approach to re-imagining performance management involving 16,000 people The four elements of the new approach to performance management, encompassing objectives, feedback, recognition and reward This episode is a must listen for anyone interested or involved in the role of organisational culture and performance. So that is Business Leaders, Chief HR Officers and anyone in a Strategy, People, Analytics, Culture, Employee Experience or HR Business Partner role. Support for this podcast is brought to you by Quantum Workplace. To learn more, visit www.quantumworkplace.com/digitalhr.
39:21
June 22, 2021
69. How Does AT&T Link Business Transformation, Culture and Performance Management? (Interview with Melissa Corwin)
AT&T is the world's largest telecommunications company and it is in the midst of a major business and organisational transformation. As part of this AT&T is evolving its performance culture towards a more agile approach based on the notion of Kind Candor. My guest on this week's episode, Melissa Corwin, is The Vice President for Employee Experience and she is overseeing the development of the new performance culture. As you will hear, this is an impressive, well coordinated strategy that is supported across the organisation and tied closely to improving outcomes for the business, employees and AT&T’s customers. In our conversation, Melissa and I discuss: The impact of AT&T's business transformation on culture and behaviours The key components of the new performance culture The importance of Kind Candor and we look at the expected outcomes of the new performance culture. This episode is a must listen for anyone interested in or involved in the role of performance culture and performance management in business transformation. So that is Business Leaders, Chief HR Officers and anyone in a Strategy, People Analytics, Culture, Employee Experience or HR Business Partner role. Support for this podcast is brought to you by Quantum Workplace. To learn more, visit www.quantumworkplace.com/digitalhr.
40:06
June 15, 2021
68. Why Employee Experience And Performance Management Are Two Sides Of The Same Coin (Interview with Greg Harris)
The guest on this week's episode is Greg Harris, CEO of Quantum Workplace, which was founded in 2003 and has since emerged as one of the pioneers in the revolution of the employee feedback market. Greg believes that the economic value of employee feedback is probably equal to, or greater than, input from customers and that employee feedback is the first step in creating an inclusive environment. Greg also explains why employee engagement and performance management are two sides of the same coin. In our conversation, Greg and I discuss What modern employee feedback looks like and how it has evolved over the last 10 years How CEOs have used employee listening to drive communication to the workforce during the pandemic How to drive action, behaviour change and a culture of inclusion, from the insights arising from employee feedback How employee experience and people data is driving a similar change in HR, to the change that customer experience and customer data has already made to the marketing function How companies should approach performance management in the future. This episode is a must listen for anyone interested or involved in employee listening, employee experience and the reshaping of performance management. So that is Chief Human Resource Officers and anyone in an employee Experience, People Analytics, Culture or HR Business Partner role. Support for this podcast is brought to you by Quantum Workplace. To learn more, visit www.quantumworkplace.com/digitalhr.
43:39
June 8, 2021
67. How BNY Mellon Supports Employee Wellbeing and Resilience (Interview with Jolen Anderson)
BNY Mellon is America's oldest bank, having been created in 1784, and is currently on a journey of reinvention as it transforms into a digital organisation. The pandemic has accelerated this journey and that is where Jolen Anderson, my guest on this week's episode, comes in. Jolen is a Global Head of Human Resources and with her team, is responsible for translating their business strategy into their workforce strategy and igniting the passion of BNY Mellon's employees. As the business transformation was accelerated by the pandemic Jolen and her team are focused on three key driving principles. First, operational resiliency. Second, service to customers and third, employee wellbeing and safety. These three principles, not only underpin the digital transformation but the bank's culture too. In our conversation Jolen and I discuss: The central role of HR in business transformation How employee wellbeing was prioritised during the twin pandemics of 2020 How resilience and inclusion are competencies that can be nurtured The central role of people data and analytics in the work that Jolen and her team are doing Why it is critical for CHROs to approach people transformation with intentionality right now and how to do this This episode is a must listen for anyone interested or involved in the role of workforce strategy and business transformation. So that is Business Leaders, Chief HR Officers and anyone in a Strategy, People Analytics, Culture or HR Business Partner role. Support for this podcast is brought to you by Quantum Workplace. To learn more, visit www.quantumworkplace.com/digitalhr.
45:58
June 1, 2021
66. How Neuroscience Can Help Organisations Drive Meaningful Change (Interview with David Rock)
My guest this week is Dr. David Rock, who coined the term NeuroLeadership and is the Co-Founder and CEO of the NeuroLeadership Institute, which has worked with over 50% of the Fortune 100 companies, to make organisations better for humans through science. David has authored four successful books, including Your Brain At Work, a business best seller and has written for and been quoted in hundreds of articles about leadership, organisational effectiveness and the brain. The centrepiece of my discussion with David is his SCARF Model, which is based on neuroscience and is designed to help us work more effectively with others. When I came across the model a few years ago, it helped me better understand myself and change the way I interact in social situations. The SCARF Model is comprised of five key domains that influence our behaviour in social and work situations. Firstly, Status - our relative importance to others. Secondly, Certainty - our ability to predict the future. Third, Autonomy - our sense of control over events. Fourth, Relatedness - how safe we feel with others. And finally fifth, Fairness - how fair we perceive the exchanges between people to be. As David explains in our discussion, these five domains activate the same threat and reward responses in our brain that we rely on for physical survival. This explains why ourselves and others will sometimes have strong emotional reactions in social situations, both at home and at work. It is a fascinating topic and one, I know, that listeners will enjoy. In our conversation, David and I discuss How the SCARF Model has grown in relevance during the pandemic The window of opportunity companies and leaders have to solve for autonomy and build a better post pandemic normal The role of leaders in enabling their organisations to be truly diverse, equitable and inclusive How companies should approach Performance Management in the future This episode is a must listen for anyone interested or involved in Neuroscience and its role in Leadership, collaboration, culture and performance. So that is Business Leaders, Chief People Officers and anyone in a Behavioural Science, People Analytics or HR Business Partner role. Support for this podcast is brought to you by Quantum Workplace. To learn more, visit www.quantumworkplace.com/digitalhr.
49:02
May 25, 2021
65. How Vertex has Built a World Class People Analytics Function (Interview with Jimmy Zhang)
My guest on this week's episode is Jimmy Zhang, the Head of People Strategy and Analytics at Vertex Pharmaceuticals. He joined the company, which has just over 3000 Employees, in 2018 and has built the People Analytics team from the ground up. I am often asked if People Analytics is the preserve of larger companies and I always say no, every company has business questions that can be answered with People Analytics. That said there are different challenges in setting up a People Analytics Team in an organisation with, say less than 5,000 Employees. For one, you don't have the luxury of building a large team, this means you need to take a different approach, one of partnership and leveraging skills from across the organisation. This is exactly what my guest on this week's episode has done and in doing so has built one of the most agile, most innovative and most successful People Analytics Teams I have come across. In our conversation, Jimmy and I discuss: How Vertex leverages a partnership model, a strong foundation in governance and ethics, to advance People Analytics in the company The tripartite relationship between the People Analytics team, HR Business Partners and the Business and how this helps prioritise and elevate People Analytics work Work that Jimmy is leading around skills to help drive career growth, development and mobility at Vertex How Vertex is building a continuous employee listening program, which couples active and passive data sources How Vertex tackles the build versus buy conundrum when it comes to HR and People Analytics technology This episode is a must listen for anyone tasked with building or transforming People Analytics or who is involved in building or buying HR technology. So that is Business Leaders, CHROs and anyone in a HR Leadership, People Analytics, Workforce Planning or HR Business Partner role. Support for this podcast is brought to you by charthop. To learn more, visit https://www.charthop.com/digitalhr.
36:31
May 11, 2021
64. How to Build a Culture of Trust and Measure its Impact (Interview with Jignasha Grooms)
My guest on this week's episode is Jignasha Grooms, Chief Human Resources Officer at Epicor Software, a 4,000 person, global technology company. Jignasha has 20 years of experience in the IT Industry, both in Business and Sales Operations and in Human Resources. Prior to joining Epicor, in November 2016, she spent eight years at Cisco, where in her last role she led HR for the America Sales Organisation, The Global Marketing Function, The Global Sales and Operations Function, as well as the staffing discipline in support of all Cisco Businesses and Functions in Asia, Pacific and Japan. Perhaps Jignasha’s biggest achievement in her role at Epicor has been the development of The One Epicor Culture, which puts employees at the centre and is built on pillars, including trust, agility, authenticity and empathy. It is a particularly impressive story, as you will hear, and one that has led to some significant outcomes for the Business and the workforce. In our conversation Jignasha and I discuss: How Epicor is using and measuring the success of using AI in the recruitment process What HR can learn from the pandemic and what it needs to do to continue experimenting and not fall back into the old way of doing things How to build and develop a culture in a company that is growing organically and by acquisition How to measure the business impact of culture and connect the dots between customer experience and employee experience How having the right people data in place supports a business operating in a fast paced environment This episode is a must listen for anyone interested in Culture and leading HR in a global organisation. So that is Business Leaders, CHROs and anyone in a People Analytics, Culture, Employee Experience or HR Business Partner role. Support for this podcast is brought to you by charthop. To learn more, visit https://www.charthop.com/digitalhr.
54:31
May 4, 2021
63. How to Manage and Visualise People Data to Create Actionable Insights (Interview with Ian White)
My guest on this week's episode is Ian White, Founder and Chief Executive Officer at ChartHop, one of the fastest growing and most exciting new technologies in our space. ChartHop has grown by more than 10X since the start of the pandemic and has a prestigious list of investors, including Andreessen Horowitz. Josh Bersin recently highlighted ChartHop as “a cool tool that displays every piece of data you need in a visual way” which is high praise indeed and deservedly so. Ian believes that when people have the full context, know what they are trying to achieve together, know their roles and fundamentally trust that Managers and Leaders are transparent and fair, you can achieve great things. In our conversation, Ian and I discuss: How Ian's own experience as a customer of HR Tech helped inspire him to build and scale ChartHop How to bring data to life so that it is accurate, accessible and applicable and so leads to actionable insights Why agility, organisational design and workforce planning all need to evolve, to support the world of hybrid work How CHROs can build on the last year and have an ability to experiment, to explore and to respond quickly How having the right people data in place supports a business operating in a fast paced environment. This episode is a must listen for anyone interested in technologies that help organise, manage and visualise people data so that it drives actionable insights. So that is Business Leaders, CHROs and anyone in a People Analytics, Workforce Planning or HR Business Partner role. Support for this podcast is brought to you by charthop. To learn more, visit https://www.charthop.com/digitalhr.
36:26
April 27, 2021
62. How to Design HR Programs that Deliver Impact and Personalised Experiences (Interview with Isabel Naidoo)
At Insight222, we are fortunate to work with some of the smartest and most progressive Leaders in the field of Human Resources. Isabel Naidoo, my guest on this week's episode of the podcast, definitely falls into this category. Isabel is the Global Head of Inclusion and Talent at FIS, where she runs the Strategic Talent Agenda for the FinTech company’s 60,000 employees. One of the features of the work that Isabel oversees at FIS, is how the company has seamlessly incorporated HR technology to bring personalised, consumer like experiences, to its employees and how it has harnessed people analytics. In our conversation Isabel and I discuss: How the new learning platform at FIS is delivering customised learning experiences and supporting wellbeing How FIS has built a successful people analytics and workforce planning function How the last 12 months have changed what it means to lead How having the right people data in place supports a business operating in a fast paced environment This episode is a must listen for anyone interested or involved in how people data, technology and analytics can personalise HR programs, enhance the employee experience and drive better business outcomes. So that is business Leaders, CHROs and anyone in a People Analytics, Learning or HR Business Partner role. Support for this podcast is brought to you by charthop. To learn more, visit https://www.charthop.com/digitalhr.
39:18
April 20, 2021
61. Building a Culture that Drives Business Success and Employee Wellbeing (Interview with Claude Silver)
The guest on this week’s episode of the podcast is Claude Silver, Chief Heart Officer at VaynerMedia.  In our conversation, Claude and I discuss: How the role of Chief Heart Officer emerged and how it has evolved Claude’s close working relationship with Gary Vaynerchuk, the CEO and how together, they seamlessly merge a people perspective with VaynerMedia’s business strategy The Kind Candor program, which is in place at VaynerMedia and which is designed so that feedback is an act of caring and a way of making employees better The work that Claude is leading on diversity, equity and inclusion This episode is a must listen for anyone interested or involved in one of the most important relationships in business, that of the CEO and the CHRO and how the right organisational culture can drive at the same time, business success and employee wellbeing. Support for this podcast is brought to you by charthop. To learn more, visit https://www.charthop.com/digitalhr.
44:28
April 13, 2021
BONUS: Arianna Huffington and Donna Morris on How Walmart is Helping its Associates Achieve Healthier Habits
The guests on this week’s special bonus episode are Arianna Huffington, CEO and Founder of Thrive Global and Donna Morris, Chief People Officer at Walmart. In our conversation, we discuss how the pandemic has thrust the human resources function centre stage, and how HR has thrived during this difficult time in organisations where the function is well led, has strong senior stakeholder equity, has prioritised employee wellbeing and has robust capability in people analytics. If anything, this has raised expectations of Chief People Officers even further, can they and the functions they lead evolve at the pace necessary to deliver on the expectations of Leaders and the workforce? In our conversation, Arianna, Donna and I discuss: How the role of the Chief People Officer has changed since the beginning of the pandemic What the impact of these increased expectations have had on Chief People Officers themselves The lessons in workforce agility Walmart has learned from hiring over 500,000 associates so far in the crisis and how they will carry these learnings forward How to adopt the mindset to find opportunity in ambiguity and why it is important that Leaders set the tone What HR can do in 2021 and beyond, to capture more value for the business This episode is a must listen for anyone interested or involved in HR and how it can create value for the organisation and protect the health of its workforce. So that is Business Leaders, Chief People Officers and anyone in an Organisational Health, Employee Experience, People Analytics or HR Business Partner role. Support for this podcast is brought to you by gloat. To learn more, visit https://www.gloat.com
38:38
March 30, 2021
60. Creating Business Impact Using People Data and Technology (Interview with Alexis Saussinan)
To build sustainable success in people analytics, you need a few key ingredients. Let's look at three. First, align the work of the people analytics team to the business strategy and priorities. Second in parallel, be intentional about building analytical capability across the wider HR function and third, get the sponsorship from the Chief Human Resources Officer, the Global HR Leadership Team and Senior Leaders in the business. My guest on this episode of the podcast has mixed all of these ingredients and more since founding the people analytics team at Merck, in 2016. Alexis Saussinan is the Group Head of People Data and Technology, and the function he has built has become a bedrock of Merck's people strategy and consistently delivers value to the business and the global workforce at Merck. Alexis and I reflect on the journey of people analytics over the last five years at Merck and look forward to the future as Alexis' role has expanded to bring people data, analytics and technology together. In our discussion, Alexis and I discuss: How to align the work of the people analytics team with the business and the people strategy Examples of people analytics in action, including how Merck takes a skills-based approach to workforce planning The size, structure and skills of the people analytics team and how it has evolved over the last five years at Merck How a combination of CHRO sponsorship, ambassador networks, rotational programs and effective communication combined to help grow a data-driven culture Why bringing people data, analytics and technology together enables the next wave of HR transformation This episode is a must listen for anyone interested or involved in creating business value and employee experience from people analytics, in parallel with increasing HR capability in data and digital. So that is Business Leaders, Chief HR Officers, Chief Learning Officers and anyone in a people analytics, learning, HR leadership or HR business partner role. Support for this podcast is brought to you by gloat. To learn more, visit https://www.gloat.com/.
50:20
March 23, 2021
59. Getting Started with a Skills-Based Talent Strategy (Interview with Karen Powell)
My guest on this week's episode of the podcast is Karen Powell, Chief Talent and Learning Officer at IQVIA. Karen emphasises that talent marketplace goes far beyond being a technology solution, instead it is a far broader cultural shift that permeates across the organisation and enables a whole new way of thinking about talent. In our conversation, Karen and I discuss how HR and the business are working together to drive transformational change at IQVIA, with talent marketplace. In our conversation, Karen and I discuss: How to get started with implementing a skills-based talent strategy Why a skills-based view of talent is critical for workforce planning How talent marketplace helps companies understand productivity in a new and deeper way Whether talent marketplace will mean that jobs won't exist anymore This episode is a must listen for anyone interested or involved in HR transformation, internal mobility, workforce planning, people analytics and HR technology. So that is Business Leaders, Chief HR Officers and anyone in a people analytics, workforce planning, learning or HR Business Partner role. Support for this podcast is brought to you by gloat. To learn more, visit https://www.gloat.com/.
40:59
March 16, 2021
58. What are the Business Benefits of a Talent Marketplace? (Interview with Ruslan Tovbulatov)
My guest on this week's episode of the podcast is Ruslan Tovbulatov, who first saw how HR and people analytics could be a strategic enabler of innovation, during his time at Google. This inspired Ruslan to pivot towards the HR tech field, first by joining Arianna Huffington at Thrive Global, where he worked in senior product and marketing roles for four years before moving on to his current role as VP of Global Marketing at Gloat. The company that first coined the phrase talent marketplace. In this episode, Ruslan shares powerful examples of the business benefits of creating a talent marketplace. In our conversation Ruslan and I discuss: The burgeoning HR technology market, the factors driving its growth, why the market is fragmented and what lies ahead The challenges involved with running a company in a new category of HR technology Powerful examples of the business benefits of a talent marketplace at companies such as Unilever, Schneider Electric, Nestle, Standard Chartered Bank and Walmart The benefits talent marketplace provides to employees, managers and businesses as well as the future developments in this field Whether the talent marketplace will mean that jobs won't exist anymore This episode is a must listen for anyone interested or involved in HR transformation, internal mobility, workforce planning, people analytics and HR technology. So that is Business Leaders. Chief HR Officers and anyone in a people analytics, learning or HR business partner role. Support for this podcast is brought to you by gloat. To learn more, visit https://www.gloat.com/.
54:43
March 9, 2021
57. How Unilever has Created a Culture of Internal Talent Mobility (Interview with Jeroen Wels)
When the CEO cites the internal talent marketplace you have helped to create, as a major contributor to revenue during the company's quarterly earnings call, you know you have achieved something pretty special. That is what happened to my guest for this week's episode of The Digital HR Leaders Podcast. Jeroen Wels is the Executive Vice President of HR at Unilever and the architect of Flex Experiences. Flex Experiences is Unilever's thriving, internal talent marketplace, which is currently used by 65,000 global employees who are able to share their skills and experience with people in other teams and in other countries. During their quarterly earnings call for the first quarter of 2020, Unilever CEO, Alan Jope, highlighted how by using Flex Experiences the company had been able to redeploy over 3000 people from parts of the business with low demand, to the areas that were seeing high demand due to the pandemic. As you will hear from Jeroen in this episode, Flex is a standout example of a talent marketplace and the impact, both to the business in terms of agility and unlocked hours and employees in helping them discover their purpose and support their careers, is huge. In our conversation, Jeroen and I discuss: The journey of talent marketplace at Unilever so far and what is coming next How the events of 2020 cemented the business case for talent marketplace in Unilever Jeroen’s horizon thinking approach to working with HR technology companies and startups Whether the talent marketplace will mean that jobs won't exist anymore This episode is a must listen for anyone interested or involved in agile transformation, employee experience, learning and internal mobility. So that is Business Leaders, CHROs and anyone in a people analytics, learning or HR business partner role. Support for this podcast is brought to you by gloat. To learn more, visit https://www.gloat.com/.
51:05
March 2, 2021
56. Why Are So Many Companies Building Talent Marketplaces? (Interview with Ina Gantcheva)
My guest on this week’s episode is Ina Gantcheva, a Principle in Deloitte’s Human Capital Practice and a leading authority on talent marketplace. In Ina’s words, talent marketplace has the potential to change the way organisations think about three fundamentals. One, work, by fractionalising work for increased efficiency. Second, the workforce, by unlocking greater potential and value. And finally third, the workplace, by breaking down silos. In our conversation Ina and I discuss: The four P’s of iterative dynamic talent marketplace design. That is purpose, plan, program and platform The role of HR in supporting the transformation and associated change management involved in talent marketplace Examples of companies who have implemented a successful talent marketplace and the benefits they are enjoying as a result The opportunities that talent marketplace provides to employees How the pandemic has helped reshape the approach to talent marketplace Whether talent marketplace will mean that jobs won't exist anymore. This episode is a must listen for anyone interested or involved in HR transformation, internal mobility, workforce planning, people analytics and HR technology. So that is Business Leaders, Chief HR Officers and anyone in a people analytics, learning or HR business partner role. Support for this podcast is brought to you by gloat. To learn more, visit https://www.gloat.com/.
47:28
February 23, 2021
55. How Capital One Delivers Value at Scale with People Analytics (Interview with Guru Sethupathy)
Welcome to the final episode of series eleven of The Digital HR Leaders podcast. I first met today's podcast guest nearly four years ago, just before he embarked on his current role. I was hugely impressed. His background as an economist, his focus on delivering value and his sheer passion for the possibilities afforded by people analytics meant, I judged, that he had all the ingredients to be successful. Today as Head of People Strategy and Analytics at Capital One, Guru Sethupathy presides over one of the leading people analytics functions in the world. During this, just shy of four year tenure, Guru has quadrupled the size of the team to around a hundred people and together with his team has delivered significant value to the business as well as Capital One's Associates. Guru is a deep thinker and has retained that passion for people analytics that I saw four years ago. I know that listeners will enjoy learning from Guru’s experience and vision for people analytics during the next 45 minutes or so. In our conversation Guru and I discuss: The key milestones of how people analytics has been scaled at Capital One during Guru's tenure How people analytics has supported Capital One and its associates during the pandemic The steps that Capital One has taken to build a data driven culture across its HR function How to scale people analytics by developing products that people will use How well equipped HR functions have thrived during the crisis of 2020 How to turn insights from people analytics work into actions The role of HR in helping to prepare organisations for hybrid ways of working This episode is a must listen for anyone interested or involved in people analytics, employee experience and HR technology. So that is Business Leaders, CHROs and anyone in a people analytics, learning, HR tech or HR business partner role. Support for this podcast is brought to you by orgvue. To learn more, visit https://www.orgvue.com/.
55:08
February 9, 2021
54. How Can HR Help Organisations Prepare for Hybrid Working? (Interview with Ethan Bernstein)
The nature of work and workplaces was already changing, but the pandemic has fast-forwarded many aspects of the future of work. Today's guest is Ethan Bernstein, who is an Associate Professor in the Organisational Behaviour Unit at The Harvard Business School. He teaches the second year MBA course in managing human capital, the Harvard Business School online course on developing yourself as a leader and various executive education programs. Ethan studies the impact of workplace transparency, the observability of employee activities, routines, behaviours, output and performance on productivity. With implications for leadership, collaboration, organisation design and new forms of organising. Together with others, Ethan has conducted research during the pandemic to understand the implications of working without an office, which sought to answer a number of questions. Paramount amongst them was what impact has working from home had on productivity and creativity? The discussion that follows is rich, wide ranging and consistently fascinating. Ethan is one of the most interesting, knowledgeable and witty guests we have had on the show yet.  In our conversation, Ethan and I discuss: The key findings of his research on the impact of remote working and the impact it is having on productivity and innovation The implications, post pandemic for work, collaboration and workplace design How well-equipped HR functions have thrived during the crisis of 2020 What the future leaders he teaches in his Harvard MBA course are saying about the role of HR The role of HR in workplace design and in helping prepare their organisations for hybrid ways of working This episode is a must listen for anyone interested or involved in workplace transparency, technology, people analytics and future ways of working. So that's business leaders, CHROs and anyone in a people analytics, strategic workforce planning, HR tech or HR business partner role. Support for this podcast is brought to you by orgvue . To learn more, visit https://www.orgvue.com/.
54:01
February 2, 2021
53. How HR Enables Business Transformation at Prudential Financial (Interview with Wagner Denuzzo)
My guest on this week’s episode is Wagner Denuzzo, who has a wonderful job title of Head of Capabilities for Future of Work, where he is leading the effort to design the organisation of the future at Prudential Financial. Wagner’s team is responsible for organisational design and capabilities and he is overseeing the development of an extraordinary end to end employee experience, as well as the transformation of learning, careers and skills development for the future and the creation of a talent marketplace. In our conversation, Wagner and I discuss: The role of HR in the wider transformation at Prudential Financial How Prudential Financial is using data to understand skills and career opportunities Why employees and the organisation have a shared responsibility for careers and up-skilling How to build a culture of mobility, encompassing leaders, managers and employees The business outcomes that internal mobility can drive This episode is a must listen for anyone interested or involved in skills, learning and workforce planning. So that is business leaders, CHROs and anyone in a people analytics, HR business partner or learning role. Support for this podcast is brought to you by orgvue . To learn more, visit https://www.orgvue.com/.
38:23
January 26, 2021
52. How Singapore Uses Skills Data to Support Lifelong Learning (Interview with Wenshan Xu)
Welcome to episode two of series 11 of The Digital HR Leaders podcast. According to the latest Future of Jobs report from The World Economic Forum, by 2025 50% of all employees will need to be re-skilled. Moreover also by 2025, the same research predicts that 97 million new jobs will emerge and 85 million will be displaced by a shift in labour between humans and machines. Most commentators believe that the pandemic has only accelerated this progress. Skills is not just a challenge for organisations it is a challenge for entire countries and Singapore is setting a template that others could and perhaps should follow. The mission of SkillsFuture SG, or SSG for short, is to build a skills competitive Singapore and a nation of resilient and confident lifelong learners. My guest today is Wenshan Xu, Deputy Director of The Skills Development Group at SSG. Wenshan describes the unit as an intelligence unit for skills and as you are about to hear, the work they are doing is as fascinating as it is important. In our conversation Wenshan and I discuss: How SSG helps re-skill workers in sectors affected by Covid and then helps them transition to sectors that were hiring How SSG works with employers, education providers and citizens to create a skills and learning ecosystem that meets the changing requirements of jobs in the country How Wenshan’s team uses data, analytics and machine learning to understand the supply and demand of skills now and in the future The skills taxonomy that they have developed, which encompasses 34 skills frameworks, 11,000 skills competencies and over a thousand job roles How all this supports the vision for talent mobility in Singapore This episode is a must listen for anyone interested or involved in skills, learning and workforce planning. So that is business leaders, CHROs and anyone in a people analytics or HR business partner role. Support for this podcast is brought to you by orgvue . To learn more, visit https://www.orgvue.com/.
51:02
January 19, 2021
51. The Future of HR with Dave Ulrich, Brigette McInnis-Day (Google) and Rupert Morrison (orgvue)
Welcome to the first episode of series 11 of The Digital HR Leaders podcast. As I wrote in my annual list of HR predictions for 2021, which we covered on last week's episode, the pandemic has thrust the Human Resources function into the spotlight. All eyes are on HR. Some have likened the pivotal role the CHRO is playing in this crisis to that played by the CFO in the global financial crisis. Undoubtedly HR has a unique role to play, but how does the function shift towards generating value for the business, the customer, the workforce, investors and the community at large? We decided to bring an esteemed panel of three experts together to debate the topic. Firstly, Brigette McInnis-Day Head of HR at Google Cloud, where she focuses on attracting and developing amazing talent and shaping the culture for business growth and transformation. Secondly, we have Dave Ulrich, Professor at the Ross School of Business at the University of Michigan and co-founder of the RBL Group. With his colleagues, Dave has written over 30 books that have shaped the HR profession, defined organisations of capabilities and shown the impact of leadership on customer and investors. Last but not least Rupert Morrison, who is leading the way in data-driven organisational planning as CEO at orgvue. He has also authored a Chartered Management Institute shortlisted book of the year on data-driven organisational design. In our conversation the panel and I discuss: The impact of the pandemic on organisations, employees and HR How HR can be more value and business focused The skills that Google looks for in its HR business partners and how Google measures its culture The impact of the pandemic on workforce planning, organisational design and people analytics What HR can do in 2021 to capture more value for the business This episode is a must listen for anyone interested or involved in HR and how it can create value for the organisation. So that is business leaders, CHROs and anyone in an organisation design, people analytics or HR business partner role. Support for this podcast is brought to you by orgvue . To learn more, visit https://www.orgvue.com/.
56:03
January 12, 2021
BONUS: David Green's Predictions for HR in 2021
This is a special bonus episode to kick off the podcast for 2021. In 2020, we learnt that the field of Human Resources is even more important than we thought it was, that People Analytics can save lives and that humans and the organisations they work for can adapt quickly in times of crises. What do the events of 2020 mean for HR though, as we set sail into 2021? I have been publishing an annual set of predictions since 2014 and the show's producer, Ian Bailie, persuaded me that it would be fun to record a special episode of the podcast framed around my predictions for 2021. As you will hear I managed to turn the tables on Ian at several points in the conversation to get his take on a couple of the trends that are destined to set the agenda in 2021. In our conversation, Ian and I discuss: Whether the future of work has arrived and if so, does it mean we can actually stop talking about the future of work? Why People Analytics is set to evolve in 2021 and how it can deliver more value at scale How skills, learning and careers are coming together and breaking down traditional silos in HR What HR Leaders and professionals can do to prepare for the future This episode should be an interesting listen for anyone in a Workforce or People Analytics role, as well as HR, Learning and Business Professionals interested in how HR can drive business outcomes and create valuable experiences for employees.
54:14
January 5, 2021
50. How Wipro uses People Analytics to Enable Hyper-Personalisation (Interview with Renil Kumar)
Since the start of the Covid-19 pandemic HR functions with People Analytics Teams have been pivotal in co-ordinating and leading responses to the crisis in companies all around the world. Well, one such company is Indian multi national giant Wipro, which found it had to suddenly contend with 150,000 remote workers in India alone. My guest on this week's episode of the podcast is Renil Kumar, Vice President and Global HR Head at Wipro. He is the personification of a modern HR Leader, Business focused, data-driven, technologically savvy, inclusive and collaborative. In our conversation Renil and I discuss: How People Data and Analytics enables hyper-personalisation across Wipro’s 200,000 plus global employee workforce How a powerful People Analytics project at Wipro delivered quantifiable value to the business, as well as revealing some interesting insights on the impact of team size and promotions How to infuse HR Professionals with the skills needed to be more data-driven and why experimentation, starting small and getting hands-on drives progress How Organisational Network Analysis can be applied in Sales and Customer Service What HR can do to prepare their organisations for an increase in remote and hybrid working This episode is a must listen for anyone interested or involved in how HR can drive significant value in large multinational businesses. So that is Business Leaders, CHRO’s and anyone in a HR Leadership, People Analytics or HR Business Partner role. Support for this podcast is brought to you by Panalyt. To learn more, visit https://www.panalyt.com.
31:22
December 8, 2020
49. What is the Impact of Virtual and Hybrid Working on Innovation? (Interview with Michael Arena)
There should be little doubt that human capital is a firm's greatest asset, however, this isn't enough. Organisations must also ensure that individuals are relationally positioned for success. In other words, bringing in the best people is only part of the solution. Firms must also bring out the best in people and that requires us to more intentionally leverage social capital. Those are not my words, although I wholeheartedly agree with their sentiment, but of Michael Arena, my guest for this week's episode of The Digital HR Leaders podcast. Michael is the author of the brilliant book, Adaptive Space, How General Motors and Other Companies are Positively Disrupting Themselves and Transforming Into Agile Organisations. He is also a faculty member in Penn's Masters in Organisational Dynamics and he is currently the VP for Talent and Development at Amazon Web Services. He is also one of the world's foremost experts on Organisational Network Analysis. In our conversation, Michael and I discuss: Why social capital is the next frontier for HR and how to measure it through the use of active and passive ONA Why the pandemic will likely fast forward the future of work by five or ten years The critical role that social capital plays in generating, incubating and scaling innovation The potential implications to bridge connections of a shift to virtual and hybrid work environments Some typical use cases and specific examples of how ONA can be used in relation to understanding collaboration, M&A, research and development, culture and employee wellness How to ensure ONA initiatives deliver value for the business and the workforce and properly address any concerns on ethics, privacy, and trust What HR can do to prepare their organisations for an increase in remote and hybrid working This episode is a must listen for anyone interested or involved in Innovation, Culture, People Analytics, Employee Experience and Social Capital. So that is Business Leaders, CHROs and anyone in a Talent Development, People Analytics, D&I or HR Business Partner role. Support for this podcast is brought to you by Panalyt. To learn more, visit https://www.panalyt.com.
41:39
December 1, 2020
48. How to Democratise People Analytics to Drive Agile Decision Making (Interview with Daniel West)
My guest on this episode of the podcast is Daniel West. His 20 years of experience in HR Leadership roles at data-driven companies like Uber and Apple have taught him how analytics can drive business performance, improve customer outcomes and enrich employee experience and culture. Daniel is now the founder and CEO of Panalyt and the technology his firm provides is helping organisations bring together and democratise their people and business data and enrich it further with external and social capital data to drive decision-making. In our conversation, Daniel and I take a deep dive into organisational network analysis and how social capital data can be linked to performance, engagement, sales and innovation. We also discuss: The level of analytical skills required by HR professionals and what we can learn from our counterparts in Marketing The impact of democratising data across business stakeholders and how this drives more agile decision making and improved business outcomes The critical role of ethics and trust in People Analytics A great example of how a Japanese company had to virtually onboard over 200 new starters due to the pandemic and used People Analytics to help that effort What HR can do to prepare their organisation for an increase in remote and hybrid working This episode is a must listen for anyone interested or involved in People Analytics, Employee Experience and Social Capital. Support for this podcast is brought to you by Panalyt. To learn more, visit https://www.panalyt.com.
42:41
November 24, 2020
47. How Bayer is Redefining the Workplace around Purpose, Innovation and Culture (Interview with Melissa Harper)
We are in the midst of the biggest global pandemic for a century, combine that with social unrest, an economic crisis, and at the same time, rapid business transformation, then the role of the HR function has never been so important. One company where HR has really come to the fore during the crisis is Bayer. My guest on this episode of the podcast is Melissa Harper, Senior Vice President for HR Innovations at Bayer. With more than 30 years of HR experience, Melissa has been at the forefront of Bayer's response to the crises of 2020 and efforts to redefine the workplace around purpose, innovation, and culture. In our conversation, Melissa and I discuss: Why Bayer’s people first philosophy, has been critical to the company's response to the crisis and its efforts to redefine the workplace of the future How Bayer is incorporating some of the positives that have emerged in 2020 such as faster, more distributed decision making and increased employee listening to enhance its innovative culture Bayer's approach to inclusion and diversity and how this is premised on taking action on the talent challenges that arise How digital analytics and culture provide the connective tissue around the workforce at the company What HR can do to prepare their organisation for an increase in remote and hybrid working This episode is a must listen for anyone interested or involved in Inclusion and Diversity, Culture, Employee Experience and Innovation. So that's Business Leaders, CHROs and anyone in a People Analytics, Workforce Planning, I&D or HR Business Partner role. Support for this podcast is brought to you by Panalyt. To learn more, visit https://www.panalyt.com.
35:33
November 17, 2020
46. How People Data Can Drive Better Business and Employee Outcomes (Interview with Chin Yin Ong)
When I was in Singapore a couple of years ago I had the pleasure of visiting Grab, one of Southeast Asia's largest and most innovative technology companies and spending time with the guest on this week’s episode, Head of People Operations, Chin Yin Ong and some of her talented team. With a background in sales and marketing, a psychology degree and a passion for using technology and analytics to drive better outcomes for the business and its workforce, Chin Yin is the epitome of the Chief People Officer as a catalyst for growth. Chin Yin combines her role as Head of People with running the technology solutions team, which as you will hear, capitalises on the technology Grab has developed for its customers to enhance the work experience for Grabbers, which is Grab's name for its employees. I know you will enjoy listening to some of the innovations that Chin Yin and her team are driving at the tech firm. In our conversation Chin Yin and I discuss: How to keep employees engaged and connected during the crisis Examples of how people data is driving better business and employee outcomes at Grab How to infuse HR professionals with the skills required to be more data-driven and achieve the optimal combination of head, heart and gut The rise of micro learning and the impact on skills Why the 2020s is set to be the golden age for HR This episode is a must listen for anyone interested or involved in employee experience, people analytics, HR technology and business outcome driven HR. So that is business leaders, CHROs and anyone in a people analytics, workforce planning, recruiting or HR business partner role. Support for this podcast is brought to you by Panalyt. To learn more, visit https://www.panalyt.com.
42:46
November 10, 2020
45. Making Learning a Habit that Matters at Ericsson (Interview with Vidya Krishnan)
In the last episode of this series, my guest is Vidya Krishnan, Chief  Learning Officer and Global Head of Learning and Development at Ericsson, who is at the cutting edge of driving a culture where learning is a habit that matters. When we were planning this episode Vidya and I quickly realised we had a mutual passion for people data and analytics. Vidya also shared with me a view that I found quite profound, she told me that learning is oxygen, invisible but necessary to survive and analytics will make it visible. In our conversation, Vidya and I discuss: The relationship between learning and business outcomes How to cultivate a growth mindset across your workforce How to build a skills driven organisation and help employees identify the skills that they need to grow The future of learning and why it is wrapped up in the future of people analytics The impact of technology on the future of learning This episode is a must listen for anyone interested or involved in learning skills and culture development. So that is Business leaders, CHROs, Chief Learning Officers and anyone in a People Analytics, Workforce Planning, Learning or HR Business Partner role. Support for this podcast is brought to you by Degreed. To learn more, visit https://degreed.com/.
46:24
October 13, 2020
44. How Novartis Promotes Learning Curiosity to Drive Business Value (Interview with Simon Brown)
In this episode of the podcast my guest is Simon Brown, Chief Learning  Officer at Novartis, a company that is really setting the pace around  the whole learning and skills agenda. Simon believes that curiosity is  the greatest driver of value in the digital age and as well as being  co-author of a fascinating new book, The Curious Advantage, Simon and  his team have instigated curiosity month at Novartis, an integrated  learning experience of 170 events throughout September featuring  internal and external speakers. In our conversation, which took place just before the start of curiosity month, Simon and I discuss: The increasing importance of curiosity, it's intrinsic link to learning and the 7C’s of curiosity model that Simon and his co-authors outline in their book How curiosity is nurtured in practice at Novartis and the business value it provides How Novartis is embedding analytics into learning and measuring skills The impact of learning on performance, retention and mobility at Novartis The role of L&D in 2030 and whether the Chief Learning Officer will report directly into the CEO This episode is a must listen to anyone interested or involved in learning skills and culture development. So that is Business Leaders, CHROs, Chief Learning Officers and anyone in a People Analytics, Workforce Planning, Learning or HR Business Partner role. Support for this podcast is brought to you by Degreed. To learn more, visit https://degreed.com/.
45:41
October 6, 2020
43. Improving Employee Experience through Learning, Skill Development and Mobility
In this episode of the podcast, my guest is Kat Kennedy, the Chief Experience Officer of Degreed, where she has overall responsibility for product and technology. Kat was employee number three at Degreed and since she joined in 2012, the company has enjoyed phenomenal growth and created an entire new category in the HR technology market with its learning experience platform or LXP. As Kat outlines in our conversation, Covid-19 has accentuated the importance of re-skilling, up-skilling and learning. In our conversation Kat and I discuss: The challenges in running a fast growing HR Tech company Creating the new LXP category and being a female leader in tech Why it is crucial to use data and analytics in learning and development How learning, careers and mobility are all coming together into one personalised platform, AKA the talent marketplac What we can learn from organisations who are combining learning, analytics and skills togetherwe The future direction of the learning and development field This episode is a must listen for anyone interested or involved in learning skills and the technology that supports it. So that is Business Leaders, CHROs, Chief Learning Officers and anyone in a People Analytics, Learning, Workforce Planning or HR Business Partner role. Support for this podcast is brought to you by Degreed. To learn more, visit https://degreed.com/.
41:07
September 29, 2020
42. How Do You Create a Learning Culture in the Workplace? Interview with Gianpiero Petriglieri
In this episode of the podcast, my guest is Gianpiero Petriglieri, who is the Associate Professor of Organisational Behaviour at INSEAD, and an expert on leadership and learning in the workplace. Gianpiero has chaired The World Economic Forum’s Global Agenda Council on new models of leadership and is listed among the 50 most influential management thinkers in the world by Thinkers 50. His work explores how and where people development sustains the personal foundations and professional abilities to exercise leadership mindfully, effectively and responsibly. Gianpiero’s studies highlight the psychological, social and cultural functions of leadership development and his teaching methods provide an example of how to perform those functions purposely for the benefit of individuals, organisations and society at large. His research has appeared in academic journals, media and business journals, like the Harvard Business Review, where five of his essays have been included among the ideas that shaped management in the last decade. In our conversation, Gianpiero and I discuss: Why organisations are struggling to embed a culture of lifelong learning The differences between cognitive learning and socio-emotional learning and why organisations need to make room for both The role of technology in supporting the development of skills Examples from companies like Schneider Electric and Lego who have developed culture and environments where learning can thrive The role of the Chief Learning Officer and whether it should sit within HR or report directly to the CEO This episode is a must listen for anyone interested or involved in learning, skills and leadership development, either from an individual or company perspective. So that is Business Leaders, CHROs, Chief Learning Officers and anyone in a People Analytics, Workforce Planning or HR Business Partner role. Support for this podcast is brought to you by Degreed. To learn more, visit https://degreed.com/.
50:56
September 22, 2020
41. How Can HR Help Shape the Reskilling and Learning Agenda? Interview with Lynda Gratton
The guest on this week’s podcast is Lynda Gratton. Lynda is a Professor of Management Practice at The London Business School where she directs Human Resource Strategy in transforming companies, which is considered one of the world's leading programs on Human Resources. Lynda is also the founder of HSM, the research consultancy and has written extensively on the future of work, the role of corporations and the interface between people and organisations. Lynda's most recent book, The New Long Life, A Framework for Flourishing in a Changing World, was published at the end of May and we will talk a little bit about that in this episode. In our conversation, Lynda and I also discuss: What we have learned about people, organisations and the impact of remote working on collaboration during the pandemic The new skills, behaviours and mindsets individuals need to thrive in the future of work How to make reskilling stick within organisations How individuals, organisations, and governments can navigate the challenges of a hundred year life The role of HR and learning teams to help drive the reskilling and learning agenda This episode is a must listen for anyone interested or involved in learning and skills, either from an individual or a company perspective. So that is Business Leaders, CHROs, Chief Learning Officers and anyone in a People Analytics, Workforce Planning, HR Tech or HR Business Partner role. Support for this podcast is brought to you by Degreed. To learn more, visit https://degreed.com/. 
50:06
September 15, 2020
BONUS: Diane Gherson at IBM on Reinventing HR with AI and People Analytics
We’re kicking off an exciting autumn season of the Digital HR Leaders podcast today with a special bonus episode featuring Diane Gherson, discussing how IBM has infused AI and analytics into HR. During her time as CHRO, Diane led the redesign of all aspects of IBM’s people agenda and management systems to shape a culture of continuous learning, innovation and agility. She has also digitally transformed the HR function, incorporating AI and automation across all offerings resulting in hundreds of millions of dollars of net benefits. Every field needs its standard bearers and ever since taking the reins as CHRO in 2013, Diane has been a pioneer, taking the HR profession to a new level and was deservedly recognised as the HR Executive of the year in 2018. In our conversation Diane and I discuss: How IBM has created a marketplace for talent, encompassing skills, personalised learning, career management and internal mobility A company wide jam that Diane initiated to support initiatives around returning to new ways of working at IBM The practical examples of how infusing AI and machine learning into HR programs can deliver significant value to the business and employees What HR needs to do to drive more value in the post-crisis world and why its the model for leaders and organisations to thrive in the twenty first century. This episode is a must listen for anyone interested in how to set up the HR function to deliver significant value to the business and its workers, so that is Business Leaders, CHROs, Chief Learning Officers and anyone in a People Analytics, HR Business Partner or Talent Acquisition role.
46:17
September 8, 2020
SPECIAL: Building a People Analytics Function in a Humanitarian Organisation (Interview with Sophie Rwegera Khadhraoui)
Welcome to the fifth of our series of summer special episodes of The Digital HR Leaders Podcast that collectively provide an outside in perspective on HR. People Analytics is the fastest growing part of HR and prior to the arrival of the COVID-19 pandemic, was named by HR practitioners themselves as one of four trends in LinkedIn's annual global talent trends report that were most likely to impact on how their organisations hire, develop and retain their workforces in 2020. During the crisis People Analytics has been further elevated as companies strive for insights and data to drive employee safety and wellbeing, understand the impact of remote work and create their return to  the workplace plans. Many practitioners and leaders in the People Analytics space have no previous experience of working in HR. My guest on this week's episode of The Digital HR Leaders Podcast is Sophie Rwegera Khadhraoui. When she took on the challenge of setting up the People Analytics function at the International Committee of the Red Cross in 2017, Sophie had a background in Finance, and Operations, but not HR. Sophie quickly established that in a humanitarian organisation, the key people related requirement is to ensure the right people are on the ground at the right time to support the ICRC’s critical humanitarian work in conflict zones. In our conversation, Sophie and I discuss: How she set up the People Analytics function, identified priorities and delivered the first use cases How the team evolved and developed its skills over the three years Sophie was at the helm Tips for other People Analytics Leaders who run small teams The steps Sophie took to help up-skill the wider HR community at the International Committee of the Red Cross How her experience in People Analytics is supporting her in her new role as HR Partner for the Near and Middle East Region at the Red Cross This episode is a must listen for anyone interested in how to set up and develop a People Analytics team and the unique challenges involved in leading a small team in a humanitarian organisation. So that is CHRO’s, Senior HR Leaders and anyone in a People Analytics or HR Business Partner role. Support for this podcast is brought to you by Insight222. To learn more, visit https://www.insight222.com.
35:58
August 18, 2020
SPECIAL: Dan Cable on How to Help People Love What They Do At Work
Welcome to the fourth of our series of summer special episodes of The Digital HR Leaders Podcast that collectively provide an outside in perspective on HR. In many respects the COVID-19 pandemic is essentially a people crisis and it has been heartening to witness that many organisations we work with at Insight222 have put the safety and wellness of their workforce at the centre of their response to the crisis. However, multiple studies show that an alarming majority of employees are actively disengaged and un-motivated. They are not helping their organisations and by suppressing what neuroscientists call “our seeking systems” organisations are not helping their employees by focusing on making work routine instead of creative and joyful. Our guest for this week's episode is Dan Cable, Professor of Organisational Behaviour at London Business School. Dan explains that because we spend most of our waking hours at work, his mission is to spend his working hours trying to understand how people can feel like work is part of their real life, rather than the long commute to the weekend. In our conversation Dan and I discuss: Why biology as opposed to lack of motivation causes the malaise of workplace disengagement How by galvanising three triggers, leaders can activate their employees seeking systems and drive exploration and learning How HR can use job crafting to drive engagement, stimulate learning, create innovation and essentially enable people to bring their best selves to work A three-step process for people to stimulate their full potential as outlined in Dan’s upcoming book, Exceptional. This episode is a must listen for anyone interested in how neuroscience can help drive culture, engagement and wellness in their organisations. So that is Business Leaders, Organisational Psychologists, Chief HR Officers, Senior HR Leaders and anyone in a People Analytics or HR Business Partner role. Support for this podcast is brought to you by Insight222. To learn more, visit https://www.insight222.com.
49:51
August 11, 2020
SPECIAL: What is HR's Role in Creating Diverse and Inclusive Organisations? Interview with Torin Ellis
Welcome to the third of our series of summer special episodes of The Digital HR Leaders Podcast, providing an outside in perspective on HR. The brutal killing of George Floyd at the hands of the Minneapolis police on May the 25th has unleashed a sustained and unparalleled wave of protests around the world. This terrible incident highlighted once again, the scourge of racial injustice and the responsibility we all have to speak up against discrimination in any of its ugly and reprehensible forms. We all need to commit to help to drive change in our companies, in our HR and People Analytics communities and in our societies. The guest on this episode of the podcast is Diversity Strategist, Torin Ellis, who has worked with companies ranging from small 20 person startups to some of the biggest multinational companies, to help them identify inhibitors that stall the consistent achievement of the diversity, equity and inclusion objectives achieved through recruitment. We start our discussion with the glaring injustices that the killing of George Floyd, once again, highlighted and then transition to how HR and recruiting professionals can support their organisations to be truly inclusive and equitable by following a simple and purposeful mantra, focus on people. In our conversation Torin and I discuss: How the killing of Mr Floyd and the process that it has inspired made Torin and other black people he knows feel What those of you listening can do to help make a difference Why true diversity, inclusion and equity results require leadership, un-wavering support and above all a focus on people Why hiring managers are at the crux of progress and how data can reveal some uncomfortable truths Examples of companies, including Nike and Allovue, who have created more inclusive organisations This episode is a must listen for anyone interested in how to embed diversity in their organisations to create more inclusive and equitable workplaces. So that is Business Leaders, CHROs, Senior HR Leaders and anyone in a People Analytics, HR Business Partner or Talent Acquisition role. Support for this podcast is brought to you by Insight222. To learn more, visit https://www.insight222.com.
47:57
August 4, 2020
SPECIAL: Tomas Chamorro-Premuzic on the Role of Leadership in Times of Crisis
The COVID-19 crisis is testing our political leaders like they have never been tested before. Leaders who appear to score high on narcissism and low on empathy are failing dismally. It is interesting that those political leaders, especially female leaders, who combine competence, transparency and empathy and are using data and science to inform their decision making appear to be performing much better. The brilliant Tomas Chamorro-Premuzic is my guest on this week’s episode of the podcast. Tomas is an international authority in psychological profiling, talent management, leadership development and people analytics. Tomas has also written 10 books including his most recent, “Why Do So Many Incompetent Men Become Leaders?”, and is one of the most knowledgeable interesting and engaging people in our field. In our conversation Tomas and I also discuss: Why digital transformation is primarily about people and not technology and what this actually means for leaders, HR and employees Why skills is a new currency and why learning is paramount How people analytics can be integrated into other fields, such as diversity and inclusion How to stay on the right side of creepy when it comes to AI and analytics What HR needs to do to drive more value This episode is a must listen for anyone interested in ethical and empathetic leadership and the role of HR and how both will need to evolve as the use of data, analytics and digital technologies become widespread in our organisations. So that is Business Leaders, CHROs and anyone in a People Analytics, HR Business Partner or Talent Acquisition role. Support for this podcast is brought to you by Insight222. To learn more, visit https://www.insight222.com.
47:03
July 21, 2020
SPECIAL: How to Create Psychological Safety at Work with Amy Edmondson
I can't think of a better way of starting this series of summer specials that are providing an outside-in perspective on HR, than by taking a closer examination of the concept of psychological safety. In the workplace, psychological safety is the belief that the environment is safe for interpersonal risk taking. People feel able to speak up when needed with relevant ideas, questions or concerns without being shut down in a gratuitous way. Psychological safety is present when colleagues trust and respect each other and feel able, even obligated, to be candid. Those are the words of Amy Edmondson, my guest on this edition of The Digital HR Leaders Podcast. Amy is the Novartis Professor of Leadership and Management at Harvard Business School, Author of "The Fearless Organisation - creating psychological safety in the workplace in learning, innovation and growth." In our conversation, Amy and I discuss: The definition of psychological safety, what it is and what it is not The role of leaders and HR in creating psychological safety and the link between psychological safety and culture, learning, and innovation How to create psychological safety in virtual teams The relationship between psychological safety and transparency Examples of organisations who have created and embedded psychological safety and the subsequent benefits they have enjoyed This episode is a must listen for anyone interested in the role that culture, leadership and trust play in driving innovation and growth. So that is business leaders, Chief HR Officers, Chief Learning Officers and anyone in a People Analytics, HR Business Partner or Talent Acquisition role. Support for this podcast is brought to you by Insight222. To learn more, visit https://www.insight222.com.
40:37
July 14, 2020
40. How Can People Analytics Drive Business Value? Interview with David Green
To celebrate the one year anniversary of this podcast and over 100,000 listens, we thought we would do something different. The team managed to persuade me to record a special role reversal episode of the podcast with me in the hot seat and the show’s co-creator Ian, firing the questions that some of you, including one of our previous guests Dave Ulrich, have kindly taken the time to send in. In this episode we look at the role of People Analytics in driving business value and how it is a key ingredient in HR’s success in the future. In our conversation, Ian and I discuss: Five steps to getting started in People Analytics and why analytics is a team sport Where People Analytics belongs in an organisation and how the field has been impacted by COVID-19 The most important skills required by HR professionals in a digital context The factors that provide me with optimism and pessimism about the future role of HR in delivering value both to the organisation and to the employee Why a human centred approach encompassing analytics, employee experience and digital technology promises a bright future for HR This episode should be an interesting listen for anyone in a workforce or People Analytics role. HR and business professionals interested in how people data can drive business outcomes and CHRO’s looking to build or scale their People Analytics capabilities. Support for this podcast is brought to you by Insight222. To learn more, visit https://www.insight222.com.
45:47
June 9, 2020
39. How People Analytics Has Progressed in the Last 10 Years (Interview with Jeremy Shapiro)
The guest on this week’s podcast is Jeremy Shapiro, the Executive Director for Workforce Analytics at Merck. Jeremy is rightly considered as one of the most highly regarded and influential leaders in our field, and co-authored one of the first articles I ever read on People Analytics, the seminal Competing with Talent Analytics, which he co-wrote with Tom Davenport and Jeannie Harris and was published by the Harvard Business Review in October 2010. With the 10th anniversary of the article approaching, Jeremy and I thought it would be neat to reflect on the last 10 years, assess the considerable progress the field has made and ponder what lay ahead. This episode is recorded in two parts, part 1 was recorded before the COVID-19 pandemic spread across the world, and part 2 was recorded more recently in the midst of the crisis. In our conversation Jeremy and I discuss: How the workforce analytics team is organised at Merck and talk through examples of their work The New York strategic HR analytics meet up group that Jeremy co-founded and how this has helped foster a thriving people analytics community in the Big Apple Whether AI and automation is a threat or an opportunity for HR The work the team is doing around employee listening, both using active and passive data sources How the COVID-19 crisis is acting as an accelerant to digital transformation and the work of people analytics teams What the role of people analytics will be in the next normal Support for this podcast is brought to you by Insight222. To learn more, visit https://www.insight222.com.
55:14
June 2, 2020
38. How COVID-19 is acting as a Catalyst to Accelerate the Future of Work with Heather McGowan
COVID-19 is changing our world irrevocably. First and foremost it is a health crisis, people are getting sick, families are losing loved ones and the virus is going to be with us for the foreseeable future. In the words of this week's guest, Coronavirus might also be the great catalyst for business transformation. What previously was expected to develop over the course of several years is instead unfolding before our very eyes in the course of a few months. If the Future of Work requires restructured workplaces, redefined roles, rapid learning and reserves of trust, and it does, organisations are being challenged to do all that and more as they address the Coronavirus pandemic. Those are the words of this week's guest, Future of Work strategist, Heather McGowan, whose new book, The Adaptation Advantage, co-authored with Chris Shipley, has just been released. In our conversation Heather and I discuss: Why COVID-19 is acting as the catalyst for business transformation and the Future of Work The pivotal role of culture and how leadership styles will adapt in the Future of Work. How we need to embrace and absorb new skills and let go of old ones Why our old measure of potential success, IQ has given way to EQ and is now shifting yet again to AQ or adaptability quotient Why the role of HR needs to evolve and what HR leaders need to do differently Support for this podcast is brought to you by Insight222. To learn more, visit https://www.insight222.com.
41:56
May 26, 2020
37. How National Australia Bank Has Scaled People Analytics (Interview with Thomas Rasmussen)
This week's guest on the podcast is Thomas Rasmussen, one of the most respected and pre-eminent People Analytics leaders in the world. Thomas has built and led People Analytics teams at A.P Moller-Maersk, Shell and now National Australia Bank where he has responsibility for employee experience, digital, HR strategy as well as People Analytics. In his words, People Analytics is truly more impactful than ever. It has gone from being a strategic differentiator the best CHRO’s demand, to an absolute essential to manage the COVID-19 crisis. In our conversation Thomas and I discuss: How people analytics is helping to support executives, managers and colleagues at National Australia Bank during the pandemic The progress of people analytics since Thomas and Dave Ulrich published their seminal 2015 paper, "How HR analytics avoids being a fad and why people analytics needs to be based in HR." How people analytics is organised at National Australia Bank, providing example case studies of the work How bringing employee experience, analytics and digital together creates a powerhouse and enables the scaling of analytics The importance of ethics and how this underpins people analytics and the use of people data for good. This episode is a must listen for anyone in a workforce or people analytics role, HR and business professionals interested in how people data can drive business outcomes and CHRO’s looking to build or scale their people analytics capabilities. Support for this podcast is brought to you by Insight222. To learn more, visit https://www.insight222.com.
42:24
May 19, 2020
36. The Role of HR in the Future of Work with Ravin Jesuthasan
The COVID-19 pandemic has accelerated the changes to the Future of Work. Many of the trends we expected to develop over the next year have come to pass quicker than expected. CHROs, as a recent article in the economist highlights, are at the fulcrum of an organisation's response to the crisis just as the CFO was in the global financial crisis. Indeed, this crisis makes the main topic of this week's episode with Ravin Jesuthasan on the role of HR in the Future of Work even more important. Ravin is one of the lead authors of a fascinating recent study called HR 4.0, shaping people's strategies in the fourth industrial revolution, which is a collaboration between the World Economic Forum, Unilever, Saudi Aramco, and Willis Towers Watson, where Ravin is Managing Director. In our conversation, Ravin and I discuss: The six imperatives that comprise HR 4.0 which include building an agile learning culture, developing new leadership capabilities, and enhancing the employee experience Examples of organisations who are already experiencing benefits from an advanced approach to managing and developing people The key skills required by the Chief People Officer and how these are changing Why HR decision science or people analytics is the key underpin of the future HR function This episode is a must listen for CHROs and other HR leaders as well as those working in people analytics, workforce planning and employee experience roles. Support for this podcast is brought to you by Insight222. To learn more, visit https://www.insight222.com
40:18
May 12, 2020
BONUS: What is the Future of People Analytics? PAFOW panel with Dawn Klinghoffer and Amit Mohindra
Welcome to a special episode of the Digital HR Leaders podcast. It features a panel discussion, which took place at the PAFOW conference in San Francisco. One of the bitter sweet aspects of the COVID-19 crises is that People Analytics has become even more important. In a recent article in the Economist, which compared the role of the Chief People Officer in this crisis to the role of the CFO in the global financial crisis, one of the conclusions drawn is that the pandemic makes People Analytics even more relevant. As such, there is much interest about the future of People Analytics, where it's headed and why. This was the topic of the panel I moderated at PAFOW, which featured two of the most renowned and prominent leaders in our field, Dawn Klinghoffer and Amit Mohindra. In our conversation, Dawn, Amit and I discuss: Highlights of the work Dawn and her team have undertaken at Microsoft and Amit has delivered in People Analytics leadership roles at McKesson, Apple, and now Wayfair Where the future of People Analytics lies, the opportunities and the threats The role of People Analytics in helping their organisations identify the link between employee wellbeing and company financial performance The key challenges that need to be overcome for People Analytics to realise its tremendous potential Tips to practitioners on where they can focus as they seek to develop People Analytics within their companies This episode is a must listen for CHROs and those working in a workforce planning or people analytics role, and indeed anyone interested in the role people data plays in helping drive better outcomes for the business, managers and their workforces.
45:24
April 21, 2020
35. What is the Role of HR in Driving and Enabling Innovation? Interview with Peter Hinssen
Unicorn startups are brilliant, but let's be honest, very few of us will become, found or work for one. Many people listening today will work for large companies struggling to keep themselves relevant for the ever changing customer. A handful of these companies are very good at reinvention. My guest on this week’s podcast is Peter Hinssen, and he calls these companies Phoenix companies. They are able to rethink themselves in cycles time and again, they rise from the ashes of the old and they come out stronger than ever before. How do they do this? What is the cultural leadership that drives this and what is the role of HR? Peter is a serial entrepreneur, advisor, keynote speaker and author of a fascinating new book, The Phoenix and The Unicorn. He is one of the most sought after thought leaders on radical innovation, leadership and the impact of all things digital on society and business. In our conversation, Peter and I discuss: Why organisations need to become better at focusing on the day after tomorrow The role of HR in enabling and driving innovation in their organisation What HR can learn from marketing when it comes to delivering on the employee experience and understanding its customers, in this case, employees Whether AI and automation is a threat or an opportunity for HR This episode is a must listen for anyone, frankly, but HR and business leaders looking to develop their organisations, looking to develop their culture, enhance their leadership models and also to understand the role that HR can play in driving innovation within an organisation. Support for this podcast is brought to you by Crunchr. To learn more, visit https://www.crunchrapps.com.
41:08
April 7, 2020
34. What do Business Leaders want from HR? Interview with Bruce Daisley
What do business leaders want from HR? How is this changing as the fourth industrial revolution unfurls? How can business leaders and HR work together to create the right culture that drives business success as well as a highly engaged and motivated workforce? Who better to ask than a successful business leader themselves? Our guest on The Digital HR Leaders Podcast this week is Bruce Daisley, who for eight years led Twitter's business in the EMEA region. Bruce is also the host of the brilliant top business podcast Eat, Sleep, Work, Repeat. His first book about improving work and work culture was a Sunday Times number one best seller. I know you will enjoy listening as Bruce is an engaging speaker with a unique and fascinating perspective on how to make work better. In our conversation Bruce and I discuss: Why making work better for everyone is so important The role of HR in helping to create the right culture to help make work better The key skills that HR needs to develop to have more impact with business leaders What business leaders really want from HR? How you can fall in love with your job again Whether AI and automation is a threat or an opportunity for HR This episode is a must listen for HR and business leaders looking to develop a healthy culture within their organisations, improve the employee experience and create more impact from their workforce. Support for this podcast is brought to you by Crunchr. To learn more, visit https://www.crunchrapps.com.
51:50
March 31, 2020
33. Why People Analytics Needs to Behave Like a Startup with Dirk Jonker, CEO at Crunchr
The field of people analytics has made significant progress in the last five years and was recently recognised by LinkedIn in its global talent trend report as one of four key trends reshaping the way organisations recruit and retain its people. Whilst people analytics has travelled far it still has a long way to go. Challenges abound on topics like ethics, upskilling HR and scaling people analytics across the organisation. My guest on this week's show agrees, as founder and CEO of Crunchr, Dirk Jonker has been working in the people analytics field for more than a decade and has helped numerous clients to build, operationalise and scale people analytics in their companies. In our conversation Dirk and I will discuss: Why people analytics needs to behave more like a startup How to bring people analytics to scale Some of the key considerations for organisations that are looking to build their own technology to aggregate and visualise people data Why many organisation's approach to up-skilling HR is doomed to failure Whether AI and automation is a threat or an opportunity for HR This episode is a must listen for anyone in a workforce or people analytics role, those involved in buying or developing HR technology in their organisations and any HR or business professional seeking to understand more about the people analytics field. Support for this podcast is brought to you by Crunchr. To learn more, visit https://www.crunchrapps.com.
35:00
March 24, 2020
32. Cole Nussbaumer Knaflic on The Importance of Storytelling in People Analytics
The guest on this week's podcast is Cole Nussbaumer Knaflic. Cole honed her skills in Google's fabled people analytics team and now helps people and organisations become better at storytelling with data, making sense of data, and weaving them into compelling stories that drive action. Many people I speak to in our field tell me that storytelling is the last mile problem in people analytics. If you don't tell the story in a compelling way that resonates with your audience, then it is highly likely that no action will be taken. That means all your hard work in collecting, cleaning, and analysing data will be a waste of time. In our conversation Cole and I discuss: Why good storytelling is so important when it comes to data visualisation Three tips to improve your storytelling with data skills How to adapt your story depending on the audience Whether AI and Automation is a threat or an opportunity for HR This episode is a must listen for anyone in a workforce or people analytics role, HR business partners and indeed any HR or business professional who has to communicate data as part of their role. Support for this podcast is brought to you by Crunchr. To learn more, visit https://www.crunchrapps.com.
34:57
March 17, 2020
31. How J&J Uses People Analytics to Drive Business Outcomes with Piyush Mathur
If the main purpose of people analytics is to improve business outcomes through improved decisions about people, who better to lead people analytics than someone who spent most of their career as a business leader? My guest on this week's podcast is just such a person. He is Piyush Mathur, the Global Head of Workforce Analytics, Data Strategy and Governance at Johnson & Johnson, where his team are helping to drive business outcomes at the same time as improving the employee experience of J&J's 140,000 employees. In our conversation Piyush and I discuss: How to set up people analytics and engage stakeholders in the business Why insight without outcome is simply overhead Examples of people analytics case studies at Johnson and Johnson, including one link to the business value of J&J's employee wellness program Whether AI and Automation is a threat or an opportunity for HR This episode is a must listen for anyone in a workforce or people analytics role, HR and business professionals interested in how people data can drive business outcomes and CHROs looking to build or scale their people analytics capabilities. Support for this podcast is brought to you by Crunchr. To learn more, visit https://www.crunchrapps.com.
32:19
March 10, 2020
BONUS: Developing the HR Skills of the Future - PAFOW panel with RJ Milnor, Heather Whiteman and Ian Bailie
HR doesn't just need to do digital, it needs to be digital, it simply has to. Put another way, HR must become more digital and analytical to deliver greater business value. This episode is a break from our usual format. It features a panel discussion which took place at the recent People Analytics and Future of Work conference in San Francisco. The discussion was titled HR skills of the future and how to develop them. It features Heather Whiteman, who lectures on people analytics at UC Berkeley, having spent six years previously as Global Head of People Strategy, Analytics, Learning and Operations at GE Digital. RJ Milnor who is the Global Head of People Analytics at Uber and is a previous guest on the show, and Ian Bailie, Managing Director of myHRfuture who previously held various roles at Cisco around Workforce Planning, People Analytics and Talent Acquisition operations, and David Green is the moderator. The topics the panel and David talk about are: The skills business leaders and CHRO’s are increasingly needing from their HR professionals The evolution in learning and how it has been delivered to HR The ways to help HR professionals feel more comfortable and confident having data-driven conversations How HR professionals can strike a balance in developing both soft and hard skills This episode is a must listen for CHRO’s, Chief Learning Officers, Heads of Organisational Design, those working in a workforce planning or people analytics role, and indeed anyone interested in the skills HR professionals require now and in the future. A huge thank you goes out to Al Adamsen and the team at PAFOW for allowing us to create this podcast from the panel discussion. People Analytics and the Future of Work, which is affectionately known as PAFOW, is a conference taking place in four cities in 2020: San Francisco, Sydney, London on the 29th to 30th of April and New York on the 17th to 18th of November. I will be co-chairing the conference with Al. If you would like to come along, to find out more please head over to pafow.net.
27:39
March 3, 2020
30. How Arup uses Reward Data to Drive Behavioural Change with Katy Gray, Reward Manager
The case for diversity and inclusion in the workplace is compelling not just because it is the right thing to do, but because numerous studies suggest it can drive better business performance too. An increasing number of territories are also introducing legislation that requires companies to publish diversity statistics, but how do you shift from a mindset of compliance to using these types of analysis as a catalyst to drive behavioural change. Our guest on today's episode is Katy Gray, who looks after Reward at Arup and who has been at the forefront of gender pay gap reporting at the company. She is using these insights to help shift what was a data centric to a people centric exercise. In our conversation Katy and I discuss: The role of reward in a people focused organisation  The intricacies and challenges involved in gender pay gap reporting Examples of how the insights from gender pay gap reporting has helped drive behavioural change at Arup We also look into the crystal ball and ponder what the future of HR will be in 2025 This episode is a must listen for anyone in an HR leadership or people analytics role as well as HR and business professionals interested in how people data can drive business outcomes and support initiatives around gender and equal pay, as well as the wider diversity and inclusion area. Support for this podcast is brought to you by Gapsquare, to learn more visit www.gapsquare.com/accelerate.
40:09
February 11, 2020
29. What is the Future of Talent Assessments? Interview with Uri Ort
The perennial challenge organisations face of matching the right people with the right roles is becoming even more complex in the age of AI, analytics and automation. In parallel an increasing number of companies are turning to a new generation of assessment tools, harnessing AI, gamification and data science. Not just for hiring but to support areas such as coaching and development as well. My guest on today's episode of the podcast is Uri Ort, who is the co-founder of behavioural insights company Deeper Signals and is an adjunct instructor at NYU. In our conversation Uri and I discuss: The key trends and evolutions in the assessment space We talk about personalisation, algorithms and ethics and how technology is making assessments more precise and less biased We look at how to measure the business impacts and outcomes of assessments We delve into some of the latest research findings on personality and talent signals As with all our guests, we look into the crystal ball and ponder what the role of HR will be in 2025 This episode is a must listen for anyone interested in how assessments can support talent identification and development as well as HR and business professionals who are interested in how technology is being used to improve hiring and reduce bias. Support for this podcast is brought to you by Gapsquare, to learn more visit www.gapsquare.com/accelerate.
41:32
February 4, 2020
28. Dr. Zara Nanu on the Role of People Analytics in Gender Pay Analysis
The case for diversity and inclusion in the workplace is compelling, not just because it is the right thing to do, but because numerous studies suggest it can drive better business performance too. It is disappointing therefore, that progress as confirmed by McKinsey's women in the workplace 2019 study remains slow, not just in gender, but in all areas of diversity and inclusion. A statistic that really emphasises the challenge ahead comes from the World Economic Forum, which estimates that the global pay gap between men and women will take 202 years to close. Our guest on today's episode is Dr. Zara Nanu, and she brings data science to the art of developing productive, engaged, and diverse teams and improving decision making when it comes to people. In our conversation Zara and I discuss: Why the topic of gender and fair pay is increasing in importance The role of people analytics and data science, as well as some of the challenges involved in data collection when it comes to gender and fair pay We talk about some of the examples of organisations who are leading the way when it comes to gender and fair pay and the wider diversity and inclusion space,  As with all our guests we look into the crystal ball and ponder what the role of HR will be in 2025 This episode is a must listen for anyone in an HR leadership or people analytics role, as well as HR and business professionals interested in how people data can drive business outcomes and support initiatives around gender and equal pay as well as the wider diversity and inclusion area. Support for this podcast is brought to you by Gapsquare, to learn more visit www.gapsquare.com/accelerate.
32:18
January 28, 2020
27. How Can Technology Reduce Bias in the Workplace? Interview with Dr. Julia Shaw
Our memory can lead us astray in an astonishing number of ways, including by causing us to remember things we think we've done, but actually haven't. My guest on today's episode of the podcast, is Dr. Julia Shaw. The psychologist, honorary research associate at University College London, author of two fascinating books, the memory illusion and evil and co-founder of artificial intelligence-based reporting tool Spot, Julia is best known for her work in the areas of memory and criminal psychology. It's a fascinating topic, and as you'll learn, one that has significant relevance in the workplace. In our conversation, Julia and I discuss:  The role of unconscious bias and the dangers of people using this as an excuse for their far more visible biases The application of memory science in the workplace, and how our memories can let us down, particularly in stressful situations  How technology and analytics is helping improve reporting on episodes of harassment or discrimination in the workplace We look into the crystal ball and ponder what the role of HR will be in 2025 Support for this podcast is brought to you by Gapsquare, to learn more visit www.gapsquare.com/accelerate.
37:13
January 21, 2020
26. How can HR be a Catalyst for Change? Interview with Stela Lupushor, Chief Reframer at Reframe.Work
We in HR have heard it all. We are slow. We focus too much on the tactical. We can't think strategically. We are all about risk management. We get in the way of progress. We can't be analytical. We need to be broken into two or even blown up, not my words, but those of my guest for this episode Stela Lupushor. Like me, Stela believes that we are at an exciting juncture for HR and that the planets are aligning for HR to change the many misconceptions about the function and how that by harnessing data, mindset and human centred design HR really can be a catalyst for change. Stela describes herself as a geek by training, a consultant at heart and an entrepreneur in character. Having previously held people analytics roles at companies like IBM, Fidelity Investments, and TIAA. Stela is now on a mission to humanise the workplace, empowering greatness one woman at a time. I've known Stela for a few years, and her expertise covers many fields, including people analytics, diversity and inclusion, HR technology and employee experience. In our conversation, Stela and I discuss: How human centred design can deliver improved business outcomes and a better workforce experience, and how it's helping drive initiatives in areas such as diversity and inclusion The challenges and opportunities for people analytics and what lies ahead for the field The New York strategic HR analytics meetup group, which Stela co-organises, and which by my estimation at 2000 members is the largest people analytics meetup group on the planet We also look into the crystal ball as we do with all our guests and ponder what the role of HR will be in 2025. This episode is a must listen for anyone in an HR leadership or people analytics role as well as anyone interested in how HR programs and people data can drive business outcomes, a better and more inclusive culture, and employee experience. Support for this podcast is brought to you by Gapsquare, to learn more visit www.gapsquare.com/accelerate.
43:24
January 14, 2020
BONUS: How to Scale Employee Experience with Volker Jacobs, CEO at TI People
Employee experience is pretty much the biggest topic in HR and it's set to get even bigger in 2020 so to kick off the Digital HR Leaders podcast this year, we thought we'd start with a special episode on how to scale employee experience. Our guest, Volker Jacobs is the co-founder and CEO of TI people, and he is one of the world's leading authorities on employee experience having worked in this space for three and a half years, during which time TI people have worked with several global companies to develop, implement, and scale EX programs. TI people recently published a study on the state of employee experience, which combines the results of a survey of CEOs and CHROs, with practical guidance on how to build scalable EX programs for organisations. In our conversation, Volker and I discuss:  Why employee experience is growing in importance, who owns it and why a change in manager mindset is required to implement EX properly How to measure EX as well as how to manage and scale it in large organisations How to move from strategy to execution by integrating initiatives in areas like employee listening, journey mapping, and digital technology As with all our guests, we look into the crystal ball and ponder what the role of HR will be in 2025 This episode is a must listen for CHROs, employee experience and people analytics leaders, and anyone interested in how employee experience can drive value for business leaders, the workforce, and help reshape HR for the new decade.
41:43
January 7, 2020
25. The Role of HR in Driving Successful Org Design with Julie Digby, Global Integration and Transformation Leader at Mars
The role HR plays in a successful business transformation is significant and increasingly important. On this week’s podcast, we are joined by Julie Digby who has led several successful integrations and transformations at Mars, including a two-year project which saw a merger of Mars and Wrigley. What struck me most from our conversation is the key triumvirate Mars forms for successful transformation comprised of finance, HR, and the president of the Mars business involved. In our conversation, Julie and I discuss: How HR is organised and works with the business in Mars The specific role HR plays in transformation projects, particularly in relation to organisational design, culture and change management The role that technology and data plays in supporting, enabling and speeding up transformation work The skills that HR needs to develop as it becomes a more strategic function within the business And finally, as we do with all our guests on the show, we ponder what the role of HR will be in 2025 This episode is a must listen for anyone in HR involved in transformation change and business partnering. Support for this podcast is brought to you by OrgVue to learn more, visit orgvue.com.
37:33
December 10, 2019
24. How McKesson Used ONA to Drive Sales Performance with RJ Milnor, VP Talent Management Operations
One of the fastest growing areas of people analytics and one that garners a lot of interest from practitioners is organisational network analysis or ONA, which could provide a fresh lens on how work really gets done in an organisation. The challenge for companies wanting to deploy ONA is to identify the right use case or business problem beyond the common use of ONA to identify key influencers within the company. McKesson is one company that identified a prime use case. That of understanding what drives high-performance in sales, both from an individual and sales leader perspective. I'm joined for this episode of the podcast by RJ Milnor who until recently was the VP of Talent Management Operations at McKesson to walk through how McKesson used ONA to drive sales performance. In our conversation, RJ and I also discuss: How the workforce planning and analytics team at McKesson is organised in terms of location, skills and where it sits in HR The role the team plays to support transformation, workforce planning and organisational design We also talk about how RJ developed a community of practice for people analytics and developed a data driven culture in HR We look at the opportunities and risks for the people analytics field moving into 2020 and beyond As with all our guests on the podcast, we ponder what the role of HR will be in 2025 This episode is a must listen for anyone in a workforce or people analytics role, HR and business professionals interested in how people data can drive business outcomes and CHROs looking to build or scale their people analytics capabilities. Support for this podcast is brought to you by OrgVue to learn more, visit orgvue.com.
46:59
December 3, 2019
23. Data-Driven Workforce Planning and Org Design with Rupert Morrison, CEO at OrgVue
Our guest this week is Rupert Morrison. A native New Zealander and rugby fanatic who grew up on a sheep farm, but off the field, Rupert is leading the way in data-driven organisational planning as CEO of OrgVue. It was in Rupert's years as a management consultant, frustrated by the many tedious hours spent building models in PowerPoint and Excel that were unsustainable for his clients that drove him to build his own solution in OrgVue, a SaaS platform for workforce analytics and modelling. So impassioned. He's also authored a Chartered Management Institute, shortlisted book of the year on data driven organisation design. We'll spend much of today's episode in conversation about the following topics: How HR needs a serious step change in order to manage the business and not just Human Resources in times of change We look at why finance is often stepping in on workforce planning and how HR must partner with them We look at the role analytics plays in shaping the future workforce As with all our guests on the podcast, we also look into the crystal ball and ponder what the role of HR will be in 2025 This episode is a must listen for any HR professional who wants new ideas, wants to add value to their organisation, and wants a voice at the board level, not just lip service. I'm sure listeners will enjoy Rupert's thinking on some of the most pivotal and challenging issues that HR isn't addressing. Support for this podcast is brought to you by OrgVue to learn more, visit orgvue.com.
40:35
November 26, 2019
22. Dawn Klinghoffer, Head of People Analytics at Microsoft discusses the Evolution of People Analytics
I'm often asked to provide examples of global organisations that lead the way when it comes to people analytics, whether that's based on business outcomes, benefit to the workforce or sophistication of the work. Microsoft is always one of just a handful of companies that I mention. The leader of Microsoft's People Analytics team is Dawn Klinghoffer and she is my guest on today's episode of the podcast, Dawn has led the People Analytics function at Microsoft for over 15 years. I've known Dawn for a few years and never fail to be impressed with the totemical work she and her team are doing with people analytics at Microsoft. In our conversation, Dawn and I discuss the evolution of people analytics at Microsoft and the recent change she has made in how the team is organised. We also discuss: The importance of employee trust in creating and sustaining an advanced people analytics function Dawn provides examples of people analytics projects being delivered at Microsoft We look at how to create a data driven culture We look into the crystal ball and ponder what the role of HR will be in 2025 This episode is a must listen for anyone in a workforce or people analytics role, HR and business professionals interested in how people data can drive business outcomes and CHROs looking to build or scale their people analytics capabilities. Support for this podcast is brought to you by OrgVue to learn more, visit orgvue.com.
43:27
November 19, 2019
21. John Boudreau discusses Reinventing Jobs, the Future of Work and its Impact on HR
John Boudreau joins me on this week's podcast to explore some of the themes and the concepts from his recent book, Reinventing Jobs. John is the Research Director for USC's Center for Effective Organizations and Professor of Management and Organisation at the Marshall School of Business. His large-scale studies and focused field research address the future of the global Human Resources profession, HR measurement and analytics, decision-based HR, executive mobility, HR information systems and organisational staffing and development. John has published more than 50 books and articles and his research has been featured in Harvard Business Review, The Wall Street Journal, Fortune and Business Week. In our conversation, John and I discuss: The reorganisation of work and the far-reaching implications for HR We talk about examples of companies and leaders who are successfully embracing the future of work We talk through John's four step framework for reinventing jobs and optimising work And like with all our guests, we look into the crystal ball and ponder what the future role of HR will be in 2025 This episode is a must listen for business leaders seeking more from HR as well as any HR leaders and professionals who want to add more value to their organisation, to their workforce, and to their own careers. Support for this podcast is brought to you by OrgVue to learn more, visit orgvue.com.
56:00
November 12, 2019
20. Standard Chartered's CHRO on Designing an Exceptional Employee Experience - Interview with Tanuj Kapilashrami at Standard Chartered Bank
How do you define and develop the culture required to deliver on your organisation's purpose? How do you involve employees? And how do you measure the impact to ensure that you're on the right track? My guest on today's episode of the podcast is Tanuj Kapilashrami and she's tackled all of these challenges in her role as Group Head of HR at Standard Chartered and also ensured that HR has taken the lead role in driving employee experience throughout the bank. In our conversation Tanuj and I discuss: How the CHRO partners successfully with the CEO and executive team How employees helped co-create the people deal at Standard Chartered  The role HR has taken to drive employee experience throughout the Bank The emerging skills that are required in HR We look into the crystal ball like we do with all our guests on the podcast and ponder what the role of HR will be in 2025 This episode is a must listen for everyone in HR particularly those involved in business and HR transformation as well as those leading efforts in employee experience, people analytics and other leadership roles within the function. Support for this podcast is brought to you by Perceptyx to learn more, visit perceptyx.com.
45:31
October 29, 2019
19. What is Agile HR and How are Companies Adopting It? Interview with Anna Tavis, Associate Professor at NYU
Agile isn't just for Tech anymore. It's transforming how organisations hire, develop and manage their people. It's also transforming how HR interacts with the Workforce from doing things to employees to designing programs and Technology with and for employees. In many ways agile is the backbone of efforts to design, understand and improve the employee experience.  My guest this week on the podcast is Anna Tavis, a Clinical Associate Professor of Human Capital Management at New York University and the editor at People and Strategy a journal for HR Executives. She also wrote a landmark article in HBR with Peter Capelli on Agile in HR, so who better for me to discuss this topic in more detail. In our conversation, Anna and I discuss:  What agile HR means and why it is becoming increasingly important We look at the skills, mindset and methodologies needed to be successful Anna also talks about examples of how agile is being employed by companies such as IBM and Adobe in HR We also look into the crystal ball like we do with all our guests and ponder what the role of HR will be in 2025.  This episode is a must listen for everyone in HR, particularly those leading efforts in employee experience, people analytics and other leadership roles. Support for this podcast is brought to you by Perceptyx to learn more, visit perceptyx.com.
45:02
October 22, 2019
18. How to Use Employee Surveys to Create Strategic Value - Interview with Sarah Johnson, VP at Perceptyx
We increasingly expect a similar experience at work as that we enjoy as consumers. This coupled with advances in technology and the growth of people analytics has seen a surge of growth and innovation in the field of employee experience and surveys. With growth comes noise. How often should I survey my workforce? Is it time to ditch the annual survey? What about survey fatigue? How do I combine surveys with other data and analytics? These are just some of the areas I cover with today's guest on the podcast, Sarah Johnson Vice President of Enterprise Surveys and Workforce Analytics at Perceptyx. Sarah is an IO psychologist who has been in the survey research space for 35 years and combines her wealth of experience with an exciting vision for the future. In our conversation, Sarah and I discuss:  Why survey research is the most strategic thing HR can do We talk about the huge shift in how companies are approaching surveys, incorporating analytics and identifying actions to drive the employee experience We look at the link between employee experience, customer experience and business outcomes Sarah provides examples of the work Perceptyx has delivered to its client base which includes the likes of Google, Apple and Facebook We explore why text is the final frontier for surveys We look into the crystal ball like we do with all our guests and ponder what the role of HR will be in 2025 This episode is a must listen for anyone interested in employee experience the role of people analytics and the insights and outcomes that can be generated through the intelligent use of surveys. Support for this podcast is brought to you by Perceptyx to learn more, visit perceptyx.com.
41:16
October 15, 2019
17. Leena Nair, CHRO at Unilever on Using HR Analytics and Technology to Drive Business Value
Our guest on the podcast this week doesn't require much of an introduction as she is one of the most recognised, respected and leading voices in our field and a real catalyst of change for our profession. Leena Nair the Chief HR Officer at Unilever.  Leena speaks passionately about the need to become more human in our increasingly digital age. Leena and her team at Unilever are rightly regarded as an exemplar for next-gen HR, which at the same time is more business focused and more human. Leena is a pioneer. She was the first woman appointed to Unilever's Southeast Asia leadership team and she is now Unilever's first female CHRO. This ethos is embedded in her work and that will become evident as you listen to the podcast and learn how Unilever has harnessed data, analytics, AI and technology to radically reshape HR and deliver value both to the business and across the employee life cycle. Leena is an important voice in our field and a strong advocate of HR. So I know that you will enjoy listening to this episode of the podcast. In our conversation, Leena and I discuss: Why HR should have more swagger and more confidence How Unilever has employed AI and analytics throughout the employee journey delivering business value and an enhanced employee experience We learn about the building blocks you need to build a frictionless experience for employees We also look at how to stay human in a technology obsessed world As with all our guests, we look into the crystal ball and ponder what the role of HR will be in 2025 This episode is a must listen for Business Leaders seeking more from HR as well as any HR professional who wants to add more value to their organisation, to their workforce and to their own careers. You can connect with Leena on LinkedIn and learn more about the Learn with Leena initiative by going to https://www.linkedin.com/in/nairleena/.  Support for this podcast is brought to you by Perceptyx to learn more, visit perceptyx.com.
44:06
October 8, 2019
16. McKinsey's Approach to Data-Driven HR - Interview with Keith McNulty, Global Director of People Analytics and Measurement
Our guest on this week’s podcast is Keith McNulty, Global Director of People Analytics and Measurement at McKinsey. Keith is a prolific and renowned writer which saw him recognised by LinkedIn as a top voice in December 2017. Keith is a deep thinker and one of the most knowledgeable and visionary leaders in the space so I know that listeners will enjoy this episode of the podcast as we explore McKinsey’s approach to data-driven HR. In our conversation Keith and I discuss: Keith's HR 3.0 model, an analytically sophisticated and agile function populated by professionals with strong business acumen and problem solving skills We talk about the skills and capabilities you need in a people analytics team and we reflect on highlights from Keith's journey of building the people analytics and measurement team at McKinsey, which he's done over the last two and a half years We also reflect on the people analytics space and also what drives Keith to share his knowledge and experience with the community And like with all our guests we look into the crystal ball and ponder what the role of HR will be in 2025 This episode is a must listen for anyone in the people analytics role, HR and business professionals interested in how people data can drive business outcomes and CHROs looking to build or scale their HR functions. Support for this podcast is brought to you by Perceptyx to learn more, visit perceptyx.com.
54:12
October 1, 2019
15. Understanding the Shift from HR Tech to Work Tech - Interview with Jason Corsello, CEO at Acadian Company
The HR technology space continues to attract a lot of attention as well as a growing level of investment. There are literally thousands of vendors in this space. John Sumser said there's 40,000 that he's tracking, which means there is a hell of a lot of choice. But whether you are an HR practitioner, a buyer, an investor or an HR tech company itself, how do you navigate what is a complex and at times confusing market and should it even be called HR Tech anyway? That's the topic for this weeks episode. Where I talk to one of the most knowledgeable and experienced people working in the space, Jason Corsello, now founder and CEO at the Acadian company and previously Head of Strategy and Corporate Development at Cornerstone as we talk about the shift from HR Tech to Work Tech. In our conversation Jason and I discuss: Advice to offer to potential investors, startups looking to secure investment, and practitioners looking to buy work tech for their organisations We talk about the areas of Work Tech that are attracting the most attention and investment We also explore the likely areas of consolidation moving forward And like with all our guests, we look into the crystal ball and ponder what the role of HR and HR Tech will be in 2025 This episode is a must listen for anyone in the HR space particularly those looking to invest, those looking to secure investment for their Technologies and practitioners seeking to navigate a complex market. Support for this podcast is brought to you by pymetrics, to learn more, visit pymetrics.com.
34:45
September 24, 2019
14. Medidata's Chief People Officer, Jill Larsen on How to Transform HR to Drive More Business Value
The lens on HR continues to intensify. McKinsey talks about the G3 the group of three Executives at the top of the company the CEO, the CFO and the CHRO. But how does a CHRO partner successfully with a CEO and the rest of the executive team? That's the topic for this week's episode where my guest is Jill Larsen, Chief People Officer at Medidata on how to transform HR to drive more business value. Jill has over 20 years experience in senior HR roles in companies like Cisco, EMC and SunGard. So she is ideally placed to talk about how the role of the CHRO has changed. In our conversation Jill and I discuss: The key responsibilities of the CHRO in our Modern Age and how these have evolved over the past years The digital transformation of HR and how to bring the rest of the organisation with you along the journey The changing skills requirements for HR professionals We also talk about how you can harness technologies to support this change and transformation And like with all our guests, we look into the crystal ball and ponder what the role of HR will be in 2025 This episode is a must listen for anyone working in HR or Business Leaders who want more from their CHROs and people functions. Support for this podcast is brought to you by pymetrics, to learn more, visit pymetrics.com.
45:34
September 17, 2019
13. How AI and Behavioural Science can Reduce Bias in Recruiting - Interview with Frida Polli, CEO at pymetrics
Unconscious bias is a huge problem in the workplace, especially in areas like recruitment, promotion, and performance management as well as being a major barrier in efforts to improve diversity and inclusion. Whilst training and awareness can help, as humans we have inherent unconscious biases. So how can technology data and science help? And what steps do you need to take to minimise bias through the use of technologies like AI rather than to perpetuate it? That's the topic for this week's podcast where my guest is Frida Polli co-founder and CEO of pymetrics, where we discuss how AI and behavioural science can reduce bias in recruiting. In our conversation Frida and I discuss: Why recruiting is broken and how AI and behavioural science can help to fix it We talk about the ethical issues we need to think about when using AI to support hiring and people decisions We talk about the bold initiative pymetrics has taken to open-source it's code as well as talking about the challenges involved in being a female CEO and founder of a successful HR tech company Finally like with all our guests we also look into the crystal ball and ponder what the role of HR will be in 2025 This episode is a must-listen for people working or interested in recruiting, HR technology, behavioural science and people analytics as well as diversity and inclusion. Support for this podcast is brought to you by pymetrics, to learn more, visit pymetrics.com.
48:20
September 10, 2019
12. JPMorgan Chase's Global Head of Workforce Analytics, Ian O'Keefe on Building a Successful People Analytics Team
Building a people analytics function in a global fortune 50 company is as wonderful an opportunity as it is a significant undertaking. This was the challenge facing my guest today, Ian O'Keefe, when he took the role as Global Head of Workforce Analytics at JPMorgan Chase in June 2016. Ian and I walk through his journey in building the function at the bank as well as reflecting on his 10 years in the space, which has included people analytics roles at Google, Sears, and American Express. Ian is one of the most knowledgeable, experienced, and insightful leaders in the space so I know that listeners will enjoy this episode of the podcast. In this episode, Ian and I talk about: The three-year build of workforce analytics at JPMorgan Chase, which he built from the ground up The skills and capabilities you need in a people or workforce analytics team How to balance demand for analytics from the business with prioritising the work We reflect on the people analytics space, in general, based on Ian's unique perspective of having worked in several sectors like tech, banking, and retail And like we do with all our guests we look into the crystal ball and ponder what the role of HR will be in 2025. This episode is a must-listen for anyone in a workforce or people analytics role. HR and business professionals interested in how people data can drive business outcomes. And CHROs looking to build or scale their people analytics headquarters. Support for this podcast is brought to you by pymetrics, to learn more, visit pymetrics.com.
46:57
September 3, 2019
11. Dave Ulrich on The Role of the HR Business Partner in a Digital Age
The guest on this week’s show is none other than Dave Ulrich, the renowned university professor, author, speaker, coach, and management consultant. Dave is a Professor of Business at the Ross School of Business at the University of Michigan, and co-founder of the RBL Group. With his colleagues he has written over 30 books that have shaped the HR profession, defined organisations' capabilities, and shown the impact of leadership on customers and investors. In our conversation, Dave and I delve into a multitude of topics, including: How HR can increase its impact to leaders, organisations, and workers We talk about the qualities that a great chief HR officer has, we actually even talk a little bit about some of the criticism of his infamous HR business partner model, and how the model has evolved over time We talk about four phases of digital HR, efficiency, innovation, information and connection We talk about the impact that technology and the future of work is having on strategic workforce planning We also delve into some of the surprising, and perhaps worrying findings Dave's researchers unearthed on how companies are using people analytics We talk about what Dave calls his new moonshot, an organisational guidance system that could herald the dawn of next generation HR, and increase the business impact of the function by several multiples Lastly, we look into the crystal ball, as we do with all our guests, and look at what the role of HR will be in 2025 This episode is a must listen for HR professionals looking to increase their business impact, as well as business leaders looking to get more out of their HR teams. Support for this podcast is brought to you by pymetrics, to learn more, visit pymetrics.com.
47:20
August 27, 2019
10. Nestlé's People Analytics Journey - Interview with Jordan Pettman, Global Head, People Data, Analytics and Planning at Nestlé
According to research by the Corporate Research Forum, 69% of organisations with 10,000 employees or more now have a People Analytics team. The reality is perhaps not so rosy, as in my experience, many of these teams are still essentially restricted to reporting, and not really doing analytics. At least it shows the ambition is there. One organisation that is definitely doing people analytics is Nestlé. Since the arrival in June 2016 of Jordan Pettman, our guest on the show this week, as Global Head of People Data Analytics and Planning, the progress has been remarkable.  In this episode, Jordan and I discuss:   Key milestones in Nestlé's People Analytics journey, how he grew capability in the team, both centrally and regionally, in line with Nestlé's decentralised business model We talk about some examples of projects undertaken including one that helps address the gender pay gap We also talk about what excites and concerns Jordan about the continual growth of people analytics Like with all our guests on the show, we also look into the crystal ball and ponder what the role of HR will be in 2025 This episode is a must-listen for anyone in a People Analytics role, as well as HR and business professionals interested in how people data can drive business outcomes and support initiatives in areas like diversity and inclusion.  Support for this podcast is brought to you by ClickIQ - find out more at www.clickiq.co.uk.
47:22
July 23, 2019
9. Vodafone's Head of Learning on the Future of Learning - Interview with Catalina Schveninger, Global Head of Learning at Vodafone
The top trend in the Deloitte Human Capital Trends Report for 2019 is the need for organisations to change the way people learn. The report highlighted three broad trends in how learning is evolving. It is becoming more integrated with work. It is becoming more personal, and it is shifting slowly towards lifelong models. Our guest this week is Catalina Schveninger, Global Head of Learning at Vodafone, and we're going to look at this new world of learning. In our podcast, Catalina and I discuss:  The evolution of corporate learning at Vodafone The role of personalisation in learning, and the challenges that need to be overcome in this area The links between learning and organisational effectiveness as well as how learning can support strategies around skills in the future We also look into the crystal ball to ponder what the role of HR will be in 2025 This episode is a must listen for anyone interested in learning, either working in corporate learning, or actually interested in learning themselves, the personalisation of HR and the shift towards continuous and lifelong learning.  Support for this podcast is brought to you by ClickIQ - find out more at www.clickiq.co.uk.
24:15
July 16, 2019
8. How is Automation, AI and Analytics changing Recruitment? Interview with Richard Collins, Co-Founder at ClickIQ
We're living in a time of massive disruption, whether it's politics, business, technology, or HR. Perhaps no part of HR is facing bigger disruption than recruiting. The vast bulk of investment in HR technology continues to be in the talent acquisition space, but how is automation, AI and analytics changing recruiting? That's the topic for this week's podcast where my guest is Richard Collins, co-founder of ClickIQ.  In our podcast, Richard and I discuss: The big trends in the recruiting space, as it relates to the increased use of automation and data  The evolution in how people find work, and companies find people We talk about the revolution in recruitment advertising and the tricks we can learn from marketing, where Richard spent part of his career, and the role of data and analytics in recruiting We also look into the crystal ball, and ponder what the role of HR will be in 2025 This episode is a must listen for anyone working in recruiting, or interested in the space. You may find the future isn't quite as dystopian for recruiters as it is sometimes painted.   Support for this podcast is brought to you by ClickIQ - find out more at www.clickiq.co.uk.
34:51
July 9, 2019
7. Spotify's CHRO on what does it mean to be a CHRO in a digital world? Interview with Katarina Berg, CHRO at Spotify
The focus on HR continues to intensify, and with it so does the importance of the role of the Chief Human Resources Officer. The CHRO role becomes even more critical in a hyper growth company where balancing culture and talent with the use of technology and data, can prove the difference between success and failure. But what does the role of CHRO actually entail, and how has it evolved in our digital world? That's the topic for this week's episode where my guest is Katarina Berg, Chief Human Resources Officer at Spotify. In our podcast, Katarina and I discuss: The key responsibility to the CHRO, and the unique challenges involved in leading HR in a hyper growth company The importance of developing and evolving the right culture to support business growth About Spotify's approach to using people data and how this has helped drive business outcomes, and employee experience We also look into the crystal ball and ponder what the role of HR will in 2025 This episode is a must listen for current and aspiring HR leaders eager to develop a winning culture, and harness digital and analytics.  Support for this podcast is brought to you by ClickIQ - find out more at www.clickiq.co.uk.
44:21
July 2, 2019
6. How can HR become more Business Relevant? Interview with Nick Holley, Director of Learning at CRF
We hear a lot about how HR needs to change, particularly in regard to becoming more digital and analytical and all to deliver greater business value. But how can HR become more business relevant? That's the topic for this week's podcast where my guest is Nick Holley.  Nick has extensive experience. Not only in researching key trends in HR. He was voted the fifth most influential thinker in HR by Human Resource magazine. He also works with major global businesses, but he also has a background in senior HR roles as a partner at Arthur Andersen and a Director of Global People Development at Vodafone. This gives Nick a highly focused commercial and practical outlook on HR. As well as running his own Consulting business. He is Director of Learning for the Corporate Research Forum. One of the largest HR networks in Europe where he runs open and bespoke in-company programs helping HR business partners, HR directors and Group HR directors become less HR and more business focused.   In our podcast Nick and I discuss:  How HR can prepare their organisations for a more ambiguous and disruptive world We talk about some of the traps that HR tends to fall into when using data We look at the characteristics required to be a successful CHRO and how that is changing We also look into the crystal ball and ponder what the role of HR will be in 2025 This episode is a must listen for HR professionals looking to increase their business impact and position their organisations to be disruptors.   Support for this podcast is brought to you by ClickIQ - find out more at www.clickiq.co.uk.
41:52
June 25, 2019
5. HSBC's People Analytics Leader on building a People Analytics Team in a Global Organisation - Interview with Eden Britt, Head of People Analytics at HSBC
In this week's episode we look at how to build a people analytics team in a global organisation. Being the Global Head of People Analytics in a large multinational is an exciting but at the same time challenging role. Building and structuring the team, developing your operating model, identifying the right projects and business sponsors as well as turning insights into outcomes, are just some of the key responsibilities involved. Factor in a new HR System that will go live simultaneously in over 80 countries to 250,000 employees and you really have a challenge on your hands. Our guest today faced this mountain and climbed successfully to the summit. Eden Britt combines being Group Head of People Analytics with the role of Chief Data Officer for HR at HSBC. He is one of the leading and most respected leaders in the People Analytics space and I always enjoy speaking to him.   In our podcast Eden and I discuss: Highlights and key learnings from the recent implementation of SAP SuccessFactors at HSBC and how this is helping drive people analytics What is involved in the Chief Data Officer for HR role, a role that is growing in a number of organisations around the world Eden’s insights on how he has built and structured the people analytics team at HSBC, including the mix between Global and local delivery Key challenges Eden has encountered and details of a couple of interesting projects the team has delivered What excites Eden most about people analytics along with his biggest concern  How the role of HR will evolve by 2025 This episode is a must listen for anyone working in or interested in the people analytics space as well as anyone about to embark on or currently involved in an HR transformation.  Support for this podcast is brought to you by Culture Amp - find out more at cultureamp.com.  For more information on the future of HR and to subscribe to my weekly newsletter, be sure to check out www.myhrfuture.com 
47:58
June 11, 2019
4. Will Blockchain Disrupt the Future of HR Technology? Interview with Yvette Cameron, Founder and Principal Analyst at NextGen Insights
We're fond of hyping new technologies in HR, but I sense that the buzz around blockchain is actually being underplayed. Recent research by Accenture, which was published at the World Economic Forum in Davos found that if companies can unlock the value of workforce data whilst maintaining high levels of employee trust, the 600 biggest publicly listed companies in the world alone could unlock a combined value of 3 trillion dollars. One of the challenges to unlocking this value is the whole subject of data privacy and ownership.  This is where Blockchain potentially comes in as it could fundamentally shift the status quo on employee data being owned by companies to a future where the data is very much owned by the individual worker and shared with its organisation. That’s the topic of this week’s podcast.  Our guest this week is Yvette Cameron, Founder and Principal Analyst at Next-Gen Insights who is a true expert in the HR technology space having previously been Global Head of Strategy at SAP SuccessFactors and Research Director of Human Capital Management technology at Gartner. Yvette is working closely with a number of HR technology companies to think about how blockchain could be used to revolutionise the situation around data ownership. Will we see a new vendor enter the market and create this capability or will the HR tech companies themselves collaborate create something together? It's certainly a fascinating topic.  In our podcast Yvette and I discuss:  Firstly what Blockchain is and the impact it will potentially have on HR, HR technology and who owns employee data?  The consequent need for HR to evolve and embrace a digital mindset Some of the research that Yvette has done around the role of design thinking in creating the employee experience  Some of the challenges that organisations are facing around the topic of employee experienc And as always we'll talk about how the role of HR will have evolved by 2025.  This episode is a must listen for HR leaders and professionals intrigued by blockchain and the opportunity it provides for HR as well as those involved in digital transformations and employee experience initiatives.  Support for this podcast is brought to you by Culture Amp - find out more at cultureamp.com.  For more information on the future of HR and to subscribe to my weekly newsletter, be sure to check out www.myhrfuture.com 
38:57
June 4, 2019
3. How to Create a Culture First Company - Interview with Didier Elzinga, CEO of Culture Amp
Welcome to the third episode of the first series of the Digital HR Leaders Podcast. This time we look at how to create a Culture First company. The renowned management guru Peter Drucker conceived the immortal phrase “Culture eats strategy for breakfast” and any company disconnecting the two is putting their success at risk. Indeed, there is mounting evidence of the clear business benefits in having a healthy and inclusive culture. But how do you create a Culture First company, and how do you measure your progress against a backdrop of greater employee expectations, rapid advances in technology and changing work models. Also, given the increasingly turbulent times in which we live, how do you adapt and evolve your company culture?  Our guest today is Didier Elzinga, Founder and CEO at Culture Amp, one of the success stories in HR Tech in recent years and a company that passionately believes the world should be a better place to work.  In this week's podcast, Didier and I discuss: How staying true to the Culture First ethos has helped propel Culture Amp’s impressive growth The key milestones in Culture Amp’s journey to date including the recent acquisition of Zugata and launch of its new predictive analytics features The 50,000+ strong People Geeks community and the upcoming Culture First conference in SF at the end of July (go here for more info www.culturefirst.com/2019) The challenges involved in being CEO of a fast-growing HR Tech company Finally, we also look ahead and ponder what the role of HR will be in 2025 This episode is a must listen for senior HR leaders and anyone working in the fields of employee engagement and performance, diversity and inclusion, and people analytics. Didier is a very engaging and knowledgeable speaker, so I know listeners will enjoy this episode of the Digital HR Leaders podcast.  Support for this podcast is brought to you by Culture Amp - find out  more at cultureamp.com.  Also, please do visit myHRfuture.com to learn more about the future of  HR and visit myHRfuture.com/subscribe to subscribe to my newsletter, this podcast and our YouTube channel.
32:11
May 28, 2019
2. CIPD's Head of Research on Driving Business Performance with People Data - Interview with Edward Houghton, Head of Research and Thought Leadership at the CIPD
Welcome to the second episode of the first series of the Digital HR Leaders podcast. This week, we look at driving business performance with people data. With 69% of large organisations now having a people analytics team, interest in the topic has never been higher. But how do you actually drive business performance with people data? That's the topic of this week's show. Our guest today is Edward Houghton, Head of Research and Thought Leadership at the Chartered Institute of Personnel and Development, or the CIPD, where he has been the lead author on a number of landmark studies on analytics, measurement, metrics and impact evaluation. In today's podcast, we discuss the importance of people analytics to Business Leaders, Investors Workers, and HR. We give examples of where people analytics has helped drive business performance. We also look at the most important topic probably in people analytics that of employee trust and ethics and then we look at what the CIPD is doing, the initiatives it is taking to help improve data literacy amongst HR professionals. And then finally, we also look ahead and ponder what the role of HR will be in 2025. This episode is a must listen for anyone who works in a people analytics role and indeed anyone interested in the topic of evidence-based management.  Support for this podcast is brought to you by Culture Amp - find out  more at cultureamp.com.  Also, please do visit myHRfuture.com to learn more about the future of  HR and visit myHRfuture.com/subscribe to subscribe to my newsletter,  this podcast and our YouTube channel.
41:12
May 21, 2019
1. Finastra's Chief People Officer on How to Transform HR to be more Digital - Interview with Sharon Doherty, Chief People Officer at Finastra
Welcome to Episode 1 of Series 1 of the Digital HR Leaders podcast where David Green will be chatting to people leaders who are driving transformation in their organisations, as well as other experts in the field on what HR needs to do to prepare for the Future of Work.  We hear a lot about digital transformation in HR, but how do you achieve this in partnership with the business rather than in isolation? That’s the topic of this week’s Podcast. Our guest today is Sharon Doherty, Chief People Officer at Finastra who until recently spent nearly six years at Vodafone as Global Organisation and People Development Director, where she led Vodafone's approach to Organisational Effectiveness, Resourcing, Talent, Capability, Diversity and Inclusion and Digital Transformation across 30 markets I can’t think of many better guests to have on our first show than Sharon. She is one of a new breed of Chief People Officers. Business focused, data-driven but at the same time people oriented and passionate about diversity and inclusion, where she has led some truly ground-breaking work at Vodafone.  In this week’s podcast we discuss:  The digital transformation of HR at Vodafone, which was done in close partnership with the business    How to co-create the employee experience with and for the workforce    The work Sharon led at Vodafone around diversity and inclusion   The role of the Head of HR in light of Sharon’s new role as CPO at Finastra   Finally, we also look ahead and ponder what the role of HR will be in 2025  This episode is a must listen for anyone who is currently or about to undertake a digital transformation of HR and/or who has a passion for the critical topic of diversity and inclusion. Support for this podcast is brought to you by Culture Amp - find out more at cultureamp.com  Also, please do visit myHRfuture.com to learn more about the future of HR and visit myHRfuture.com/subscribe to subscribe to my newsletter, this podcast and our YouTube channel.
35:48
May 14, 2019
Coming Soon: Digital HR Leaders with David Green
Coming on May 14th 2019, David Green, globally respected People Analytics leader and Director at Insight222, talks to senior HR leaders who are driving transformation in their organisations on how HR can prepare for the future and what HR leaders need to do to become more data-driven and digitally savvy and prepare for the Future of Work. In this trailer for Season One, we give you a taste of the interviews to come in this podcast that will prepare you for the future of HR.
03:16
April 9, 2019