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Disaster Podcaster

Disaster Podcaster

By Klark Brown
A real and raw discussion on property restoration topics that vary from best practices, stories, guests, and industry trends.

Each Friday at 10am
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S1:E25 "I didn't know Walleye had fingers!"
We finish up our inaugural season with EP 25 talking about a restoration project at a power plant that caught fire in a small town in MN.  One of the guys on the job was a brilliant guy... that was a little slow sometimes. He didn't realize that Walleye fish had fingers. You have to listen to EP 25 to figure out (in the words of Paul Harvey)... The Rest Of the Story. We wouldn't be able to put together this podcast without the help of Kevin Dooley and his folks at Kahi. Their equipment tracking is taking the restoration industry by storm. Not only do they track equipment that helps dry the job... they have dash cams for your vehicles that have built-in AI for driver-specific feedback and vehicle diagnostics.  Visit their website to learn more! Find our other episodes at Join our community! Looking for a book to take you to the next level of development? Our book vault contains a growing list of incredible resources. Our new e-course: "45 days to build a STRONG restoration business" Happy New Year everyone!
December 31, 2021
S1:E24 Billing Clients Direct - LIVE CALL IN show!
We took a discussion in one of the industry Facebook groups and unpacked it a little.  It was about billing clients (insured) directly, and not negotiating with adjusters and/or carriers.   We spiced things up a little bit and had live call-ins from folks that had some thoughts on the subject. Just like old-school talk shows! We had so much fun!   EP23 was with Kevin @ Kahi.   They have industry-leading equipment tracking with CRM integration and are the gracious sponsor of the Disaster Podcaster. They are also hinting at come releases coming soon along the lines of drying logs, and project reporting.  Nothing official, so STAY TUNED!   We introduced some exciting new stuff we are working on for 2022!  Restoration Advisers Book Vault: This is where our library of books is held.  We are asked often what book we are reading, or what books we recommend... well... here you have it!   New E-Course launching in Jan 2022!  This one is BIG! 45 days (hint: there will be a lot more than 45 days) to build a STRONG restoration business. This will be the fundamentals of building and growing a business and will cover all of the pertinent topics from business planning to education and everything in between. This course is for people interested in starting a restoration business or those who have been at it a while and want a refresher.   Restoration Workshops We have 4 specific topics that we are going to be addressing individually with groups of up to 20.   - Sales/Marketing -  The Power of Who - Building an SOP Playbook for your business - Creating your own pricing model - Client Onboarding - You have permission to stop talking to carriers!   If you want to do more than one, you are welcome to... just check the dates in the description of each one to ensure there are no conflicts.   Also note: we will be repeating these 4 every quarter in 2022. You can do one per quarter if you like.   Restoration NATION - The official online community of Restoration Advisers and Disaster Podcaster  We have launched our official online community. We will be migrating away from Facebook and will be directing our content to this platform. This community is where to infamous Restoration RoundTables will happen from now on.  All subscription clients and students will gain automatic access to the community.  We have made a space for anyone who wants to join. Find out more here: Check out our other resources on our website: All of our podcasts can be found at And our sponsor
December 24, 2021
S1:E23 **Our Sponsor** Kevin Dooley with Kahi
We take a few minutes to learn more about Kevin Dooley with Kahi.  We've talked about Kahi for several weeks now, and we thought it would be fun to bring the mind behind Kahi onto the podcast to discuss his roots, his experience, and the reason for his pursuit of technology within the restoration industry! Contact for a FREE demo
November 19, 2021
S1:E22 Restoration Markup and Profit - Know your numbers!
Today we talk about the subject that is often overlooked. Markup and Margin. Knowing your numbers. This is about as critical a business topic as you can think.  The restoration industry is plagued by this idea that restoration companies are just being greedy when they bill for O&P (Overhead and Profit). That is usually driven by the opposing party, the carrier. We are here to tell you that it is absolutely essential for the health and wellbeing of your company. You MUST cover your O&P if you expect to build a business that you can accomplish your goals with.  We highlight a book called Markup and Profit (A Contractors Guide) by Micheal Stone. Get the book here. It will change the way you look at your business!  We also chat about some other books that are front of mind for us this week. Toby talks about The Power of Who by Bob Beaudine. Klarks love for music drove him to get the book by the infamous David Grohl titled The Storyteller - Tales of Life and Music. Both have takeaways that you can implement TODAY. Check them out!  Thanks to our sponsor Kahi. Kahi provides an incredible service of hardware and software that help you and your team make more profit by tracking and maximizing the use of your assets. This automated system has some incredibly efficient and powerful tools for your equipment, fleet, and even personnel.  As part of the O&P conversation and some of the talking points from the book Markup and Profit, the conversation obviously ties in Xactimate. We did a mini-course titled “The Truth about Xactimate”. Everyone needs to see what this course uncovers that is hiding in plain sight. We provide some resources within the course that you can provide to adjusters that will help you get your overhead and profit justified. Follow this link for that workshop Truth about Xactimate Pricing  We also have a robust Document Packet that will help you with properly onboarding your client, documenting your work, providing your client and workers with a safe working environment, and so much more.  We hope these assets and training help. If you are looking to make running your restoration company simpler, better, and more profitable, contact us for a call to learn more about what your goals are!  Disaster Podcaster Page (all episodes): Click HERE.  Restoration Advisers Official Facebook Group Disaster Podcaster YouTube Channel
November 05, 2021
S1:E21 Asbestos in Restoration
In today's episode, we shift to a little more of an educational format. But one I feel everyone will get a lot of value from. Asbestos is a very HUGE issue in the work we do and we see VERY often so many misunderstandings and myths surrounding its hazards. We wanted to have a clear and direct conversation about this and include some links and resources for your team to begin to build a real system around this extremely important topic. Thanks to our sponsor Kahi provides an incredible service of hardware and software that help you and your team make more profit by tracking and maximizing the use of your assets. This automated system has some incredibly efficient and powerful tools for your equipment, fleet, and even personnel. -EPA- Clean Air Act link -Free Download of the OSHA 2254 Training Requirements +A Sample JHA -OSHA Due Diligence Clause We hope these assets and training help. If you are looking to make running your restoration company simpler, better, and more profitable, contact us for a quick call. Disaster Podcaster Page (all episodes) Restoration Advisers Official Facebook Group Disaster Podcaster YouTube Channel
November 01, 2021
S1:E20 Reets Team visit with Disaster Podcaster
If you know the great group over at Reets, you know that besides providing some of the most dynamic and engaging education, they have a great time doing it. As Merideth states in this's CULTURE.  Toby and I want to thank each and every member that shared their valuable time with us. We hope this short time we spend gives you a brief insight into how powerful not only certification and education are to your business, but not all academies are created equal. We also want to strongly encourage you to check out Reet's TV. We here at Restoration Advisers are subscribers and have found it incredibly useful in our coaching business with restorers. Links for everything will be listed in the bottom session. As always, we hope you enjoy it.  We want to thank our incredible sponsor- Kahi Asset Management Software Kahi Homepage Visit Reets Drying Academy for the huge schedule of both Live (In-Person) and Virtual Classes. Both restoration technical certifications as well as a strong Xactimate class taught by Nick Sharp. You will find something here for all your training needs. Contact Rebekah Beilan to get an intuitive demonstration of Reets TV; Thanks for tuning into our podcast. If you enjoyed this one, we think you will find many of our past episodes equally as entertaining. They can be found here: Restoration Advisers DisasteHomePager Podcaster Page   Restoration Advisers Official Facebook Group
October 22, 2021
S1:E19: Chris Laney in The House
This week's podcast was super fun. Toby and I had a blast talking with Chris for a while. It felt like we were just hanging out on a job site. Chris Laney and I were on a call last week and just discussing all kinds of industry topics, and I said wait... let's do this in a podcast. So that's what this is. Just some random shit that lands in our heads. We discuss: *Introduction *Where we met and where we have been, and finally where we hope to be going. *The harm that TPA's and Managed Care Programs do to our industry and to the insured. *Chris's early career as a carpet tech and spending so much time with the incredible Kurt Bolden at HydroLab. *Chris current love for teaching and being an instructor at Dewald Drying Academy with Chuck Dewald III and team. *Business patience. Success takes a long time. *Marketing Tactics- Relationships, SEO, etc. *The incredible advantage of becoming a BUSINESS besides just being a contractor. Know your numbers and how to lead a company. *The round-robin cycle of some relationships bringing Chris where he is today with education opportunities. *I slip up and mention a classified project (had to cover the name of it) *DIscussing Complex and Large Losses. This includes favorite challenging jobs, the resources you need to even manage jobs of large sizes. We want to thank our incredible sponsor- Kahi Asset Management Software Kahi Homepage Thanks for tuning into our podcast. Thanks to Toby and Chris. Restoration Advisers HomePage Disaster Podcaster Page  Restoration Advisers Official Facebook Group
October 09, 2021
S1:E18: got 99 problems... and STAFFING is one!
Tune in to our great episode #18  As the poetic Jay Z would say, we have 99 problems and staffing is one.  In all seriousness, we do a somewhat deep dive into some actionable ideas on how to handle this epidemic-level situation.    Additionally, we announced our new sponsor for the podcast, kahi.  Kahi is an incredible asset and fleet automation tracking app and software.   Kahi Homepage  We give a shout-out to our friends and colleagues that were or possibly still are in either Louisiana or NJ/NY from Hurricane Ida damages.    Thanks for tuning into our podcast.    Restoration Advisers HomePage  Disaster Podcaster Page  Restoration Advisers Official Facebook Group
October 01, 2021
S1:E17 Disaster Podcaster- Plumbers, Labor Culture and a HUGE SPECIAL SURPRISE
Welcome to our fun podcast today. This is audio only (no video). We talk about a very incredible and unique plumber interaction. While I feel a strong relationship with referral partners, I am not the PLUMBER GUY. That's someone else.  But I do strongly advocate partnerships. You will love this story.  Toby and discuss some labor shortage topics, the idea of ANTI-FRAGILE in marketing, and some customer experiences we recently had that only remind us of the thought that everything circles around the client's perception of the service. It is CRITICAL. Then we close out a big reveal on something we are working on with The Alliance of Independent Restorers that will quickly promote this industry that we love so much. Add legitimacy and credibility in the eyes of the Dept of Labor and Trade Industry. Super Exciting and it will benefit EVERYONE. We hope you enjoy the episode and we will be back next week with the full video/ live episode. Check out all our past episodes: Podcast: YouTube: Facebook Group: Restoration Advisers Website: Alliance of Independent Restorers:
August 30, 2021
S1:E16 Disaster Podcaster- New Format & Purple Cow
This episode marks the launch of our new fun format for Disaster Podcaster. In short, we will now be more conversation and topical, some guests and generally a more relaxed but relatable event.  Besides audio only for the podcast, we will be live streaming to our FB and YT channels. Links below for those. We will be able to make comments in real-time and address them if possible. Then in the coming weeks, we will be publishing a live call-in number to take live callers.  Today you will hear us discuss the new format, Purple Cows, a book called Hollowed Out, and a few other topics. Enjoy and let us know if you have any topics, suggestions, or general feedback. Facebook-Disaster Podcaster      YouTube-Disaster Podcaster        Enjoy and make sure to leave a review. Contact us through                   
August 21, 2021
S1:E15- The Incredible opportunity we all have with InstaScope by DetectionTek
What a great episode we have for. We are joined by Sully Cohen with DetectionTek, the makers of The InstaScope.  The InstaScope is a technology breakthrough that can assist in mold detection in REAL-TIME. In today's market and environment, the public has an expectation of NOW. That isn't possible for all things....but it now is for IAQ with the InstaScope.  To be clear, this IS NOT a paid commercial or advertisement for this product. But it is something that is near and dear to our hearts at Restoration Advisers. We want the absolute best tools we can source to provide exposure to the industry so we can better evolve and not be dinosaurs. Shannon Luce owns Luce Indoor Air Quality with her husband, David Luce. Both are absolutely dedicated to this industry and providing nothing but the best education and support possible. Their firm in Jacksonville serves the northern Florida and Southern Georgia markets. They own and use several InstaScopes daily as another tool to better identify and assess indoor air so people can be healthier. I encourage you to enjoy this interview and see if you to can peel your mind away from the "Way We Have Always Done It" to be part of the future and meet the clients where they are. You can find more information here: Luce Indoor Air Quality:
August 16, 2021
S1:E14 . Michelle Blevins-C&R Magazine
We had a great time (and learned ALOT) speaking with the incredible Michelle Blevins. Michelle is now the Publisher and OWNER of C&R Magazine. The restoration/ disaster/ cleaning industries oldest publication. Michelle has her finger strategically on the pulse of this industry and the endless connections to truly help us all learn more, keep updated and grow our businesses and professionalism. We urge you to get subscribed to C&R today ( IT IS FREE) If you have questions for Michelle or want to contribute, she encourages everyone's feedback and participation. If you would like to schedule a call with Restoration Advisers to obtain financial freedom and fulfillment from your business, please visit:
August 06, 2021
S1:E13: Alena Wilson- XM8 Mastery
Alena shared some really great time with us on the podcast today. Understanding and having a great education around Xactimate is imperative to being successful in being profitable and efficient in dealing with insurance claims. Alena is an amazing resource for education and information. Check out her website at Her YouTube is PACKED with awesome content as well.
July 23, 2021
S1:E12 Andy Michels LIVE !!!
Our industry is full of really great people and today I want to introduce you to one of them. Andy Michels is a super IN DEMAND custom home builder north of St. Paul Minnesota. Today we discuss his business, some customer service tricks, COVID's effects, family and circuit snowmobile racing. Andy is a long time member of The Alliance of Independent Restorers because community and fellowship is the principle of his family's business.  We had a great time and hope you will as well.
July 16, 2021
S1:E11 Podcasting from a FIREHOSE !
After a little over a month's hiatus to work on some business structure, we are back and in full swing. We have a few weeks or maybe a few months of content and guests lined up, so expect some incredible things in the coming weeks. On today's podcast, we really just had a brain dump on multiple topics. Staffing Shortages Sons Birthday Almost having a sponsor AIR Summit Insurance/ TPA involvement Struggles daily of an Emergency Services Contractor Much Much More.... So welcome back and subscribe on your favorite listening platform so you do not miss an episode. Catch our previous episodes from the library.  Lastly: If you want to be a guest or know someone that would make a great guest, let us know on our Facebook Page-@disasterpodcaster. Send us a DM Have a great week and we hope you enjoy it.  EDIT NOTE: I was just advised that the audio in the second half is junk. I apologize  10000%. I will improve my QC workflow and find the source of this issue.  Klark
July 09, 2021
S1:E10 Cali Expert Syndicate !! Restoration Excellence
We have a really great collection of Restoration Experts on this week's episode.  I was joined by 3 of California's FINEST Restoration and Remediation Specialists.  Robert Hidajat with Blue Van Restoration @bluevanrestoration Adam Redhead. Owner of Restoration Hero's @restorationheroes Stewart Barrios-Project Manager with Allied Restoration @alliedrestoration We discussed things from the importance of Client On-Boarding, one's ability to take constructive criticism, and then closing out in the choice of the State of Texas lifting the requirement for mold remediation in response to the Texas Freeze Event. Great guys and incredible insights.
May 05, 2021
S1:E9 Catching up with a STELLAR eMARKETING Group
This week we finally had a long-overdue call with some very good friends and colleagues that I have watched create business-changing results for many restoration specialists. Stellar eMarketing is a digital marketing agency specializing in Restoration. Jon Grubb and I had a chance to have a chat with the always fun duo of Dan York and Shana Randall about digital marketing, especially during and POST COVID-19. Always a blast and this episode got pretty silly....
March 21, 2021
S1:E8 PLEASE....Don't Mess with TEXAS
Texas and some surrounding states have encountered a completely disastrous and unprecedented event. States that are not prepared or accustomed to sub-freezing temperatures for more than a day or two dipped into single digits and below for days during Winter Storm Uri. The disastrous thing is it impacted all major cities and caused plumbing failures from frozen and burst pipes. Loss of power and potable water for days caused most businesses and resources to be halted. The result is what is being predicted to financially, the LARGEST single event in US history. This means surpassing Katrina in 2005. This volume creates a supply issue with the right contractors to handle the right sequence of mitigation. Russ Wilson with Suncoast Claims is a very highly respected firm of Public Adjusters with a reputation for protecting the insured. Today we discuss the terrible potential of the anxious contractors to grab work and get projects contracted to skip the importance of proper drying and dehumidification. We discuss ways we would see GC's and Water Mitigation Specialists form partnerships. Being a Co-Founder of The Alliance of Independent Restorers, we have a huge opportunity to make those introductions and help be a liaison for these parties to get the homeowners and business back into what would be considered a normal mode. We need to act swiftly to avoid the shrinking window of severe mold colonization. Enjoy and please share with your colleagues and across your social media channels.  JOIN our AIR Alliance to be part of helping Texas recover !!
February 26, 2021
S1:E7 55% is a speed limit, not a success rate !!
We have a really good one this week. If you are in the contracting world, it's likely you have heard of Steve Patrick. Among his many teaching platforms, he is the co-founder of Level the Playing Field on Facebook. Over 13k members and growing.  Steve shared some time with me today (58 minutes-our longest podcast to date) to go over some topics on professionalism, the truth on business ownership and Overhead and Profit understanding. Spend some time on your next car ride and I think you will enjoy the conversation.  PS. I dropped this early so you could get the information SOONER. Nice guy, right?
February 10, 2021
S1:E5 Stories from the BP Oil Spill- Tiger Boom ?!?!
Today we share just a fraction of the stories from this incredible event. 100million + project and it had its share of incidents I’ll tell the grandkids one day.
February 01, 2021
S1:E4 No one can take your CULTURE away !!! Featuring Nick Lambert
Culture is that thing we ALL want to know exists....but it just doesn't seem to show up. We spend a little time with Nick Lambert with Faithful Disaster Restoration in Billings Montana. After being in business for 15+ years, watching your sales decline, and having to hit the RESET seems like the LAST thing you would have the stomach for. But this is exactly what Nick had to do.  Join us on this scary journey...but be inspired by the results and the story's new chapter. We hope you enjoy it and possibly pick up a few ideas.
January 20, 2021
S1:E3 Would you need a whole brain, or a half ?!?!?!?
Here we have our newest episode and our FIRST guest. We do an industry talk with Rachel Adams-Beja on MOLD, COVID's damage to our frequent flier status, and some really interesting updates. And of course a few hilarious shenanigan stories. We hope you enjoy and share with your friends and colleagues.
January 15, 2021
S1:E2 **BONUS There is no such thing as an INSURANCE project !!
YEP, you read that right. Listen to this bonus segment where we talk about the NEW successful and profitable way everyone should be operating. We do not have insurance jobs. We have client jobs and will treat them all the same way. We open with getting your ENERGY up to stack the WINS in this industry. We hope you enjoy it and please share it with your colleagues.  Reference link-Lt Col West Message:
January 12, 2021
S1:E1 Restoration is one helluva community !!
Say what you will, but from where I sit and see....we have a huge ocean of warm, caring, and professional specialists operating here! We  jostled around a ton of topics and stories to make up our FIRST podcast, but we simply decided the world needed to be reminded that all is not lost and that the "Sun is always shining, it just sometimes behind rain clouds" Cheers and we hope you stick around.
January 08, 2021