Retail Retold

Retail Retold

By DLC Management Corp.
Welcome to Retail Retold, the story of how that store ended up in your neighborhood. Join us as we explore the ins and outs of the retail dealmaking world with today's biggest real estate influencers. Brought to you by DLC Management Corp.
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EP 025: Cost Segregation Expert, Yonah Weiss

Retail Retold

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EP 036: VASA Fitness in Phoenix, AZ
A true entrepreneur... Today’s guest is Josh Simon, CEO & Founder of SimonCRE. Josh is a true entrepreneur who grew his company from 1 person to 40 in the last 10 years.  His company, SimonCRE, is a full service commercial real estate development company based in Scottsdale, Arizona. They specialize in ground-up development, single-tenant build to suit projects, and redevelopment of distressed properties.  On today’s episode, Josh shares the story of VASA fitness in Pheonix, AZ. Listen-in to hear how a fire, a fore closer and a farmer have to do with a new VASA Fitness opening in 2021.
41:46
July 9, 2020
Bonus Episode with Steve Collins
BONUS EPISODE with Steve Collins. Steve has worked in commercial real estate since 2006. Throughout his career he has been involved in all facets of the industry including site selection, development, leasing, management, and investment sales. Since 2011, Steve has focused on investment sales. Since focusing on investment sales he has completed almost $500 million in transactions across 7 states. Prior to commercial real estate, Steve worked for U.S. Congressman Charlie Norwood (GA) as his Project Coordinator where he was involved in a variety of local and national issues. Steve is a 2002 graduate of Harvard University. While at Harvard, Steve was a four year member and All-Ivy performer for the Harvard football team. Prior to Harvard, Steve attended Fork Union Military Academy where he was a member of the Post Graduate football team. Steve is a member of the International Council of Shopping Centers, the Georgia Sports Hall of Fame Foundation Board, and is a graduate of the Coverdell Leadership Institute. Listen-in as Steve tells Chris how a few months of quarantine inspired him and his partners to rent an RV and travel across the country...
35:08
July 7, 2020
EP 035: Office Depot in Miami, FL with Nicholas Roth
What does a Miami night club have to do with Office Depot?... Listen-in to find out. Our guest, Nicholas Roth, has over 20 years of experience in the retail real estate industry. He is currently the VP of Real Estate at Rooms To Go. On today’s podcast Nicholas shares the story of Office Depot in Miami, FL. This story is one-of-a-kind to say the least! Nicholas describes how his persistence turned into a dynamite deal!
42:38
July 3, 2020
Bonus Episode with Anjee Solanki
BONUS EPISODE! What does the customer journey look like post-pandemic? On today’s episode we have Anjee Solanki, National Director of Retail Services, US at Colliers International. Anjee believes Optimization and efficiency will lead the world of retail into the future.  Do you agree? In this episode, Chris Ressa and Anjee discuss a variety of topics such as over-blown headline news, closure data, ghost kitchens, optimistic American views, revenge spending, engaging consumers and more!
35:16
June 30, 2020
EP 034: Panera in Shrewsbury, MA with Ben Kaplan
What does the cafe of the future look like?... Today’s podcast features Ben Kaplan, VP of Real Estate and Development at Hamra Enterprises. Hamra Enterprises operates, develops and owns multiple restaurant brands such as Panera Bread, Wendy's, Noodles and Company in Massachusetts, New Hampshire, Illinois, Missouri, Kansas, Arkansas, Tennessee and Mississippi. Ben oversees all real estate, development and facilities for all of their brands. Chris Ressa and Ben discuss their views on the food and beverage industry, what businesses of the future may look like, Panera franchises and more!
50:05
June 27, 2020
Bonus Episode with Chris Walton
BONUS EPISODE! Chris Walton is a leading expert and influencer in omnichannel retailing. An accomplished Senior Executive, with nearly 20 years of success within the retail and retail technology industries, Chris has high-level executive experience across nearly every discipline within retail. Currently he is the CEO and Founder of Omni Talk, one of the fastest growing blogs in retail, and Third Haus, a retail technology lab and joint venture with Xenia Retail out of Minneapolis. He is a regular keynote speaker, a contributor for Forbes and the Robin Report, and he also sits on the Advisory Board for Delivery Solutions and Xenia Retail. Listen-in as Walton and our host Chris Ressa tackle current topics that revolve around the retail world. 
46:20
June 23, 2020
EP 033: Tropical Smoothie Cafe in Rockwall, TX with Melissa Tinsley
The franchise opened just two weeks prior to the COVID19 shut-down… On today's episode of Retail Retold we have Melissa Tinsley, Franchise Real Estate Manager from Tropical Smoothie Café.  Melissa shares a unique story about a new franchise location that recently opened in her own hometown of Rockwall, TX. Chris & Melissa discuss the ups and downs that this Tropical Smoothie Cafe has already faced just within it's first few months of opening. The first and biggest challenge being the COVID19 “shut-down” just TWO WEEKS after it's launch. Listen-in to hear how the story develops and what the business looks like post-pandemic.
30:52
June 18, 2020
Bonus Episode with James Cook
BONUS EPISODE! Today's guest is James Cook, Americas Director of Retail Research at JLL and Host of the Where We Buy Podcast. James focuses on the development and implementation of research strategy, methodology, platform deliverables and broad sector analyses for retail property markets in the Americas. With this intelligence, he produces industry-leading research and insightful thought leadership. In today's podcast, James & Chris discuss the staggering unemployment number, online retailers, relationships between landlords and tenants, daily needs retail, experiential retail and more! Listen-in now to find out what James is most optimistic about coming out of the pandemic. 
47:40
June 16, 2020
EP 032: Capriotti’s Sandwich Shop in Sioux Falls, SD with David Bloom
“Having alignment on mission, purpose and values means more today then ever before…” On today’s episode of Retail Retold we have David Bloom,  Chief Development and Operating Officer of Capriotti's Sandwich Shop, Inc. David has over 30 years of experience in the restaurant industry, including being a part of Quiznos expansion from 18 locations to a staggering 5,000 locations. On this episode Chris Ressa and David discuss restaurant delivery fees, take out, market data, mobile kitchens, brick and mortar locations and a recent rise in Capriotti's sales. Listen-in to find out what David thinks will leave a lasting impact on the restaurant industry moving forward. #RetailRetoldPodcast #RetailRetold #RetailRealEstate
43:34
June 11, 2020
Bonus Episode with Creditntell
BONUS EPISODE! On today’s episode of the Retail Retold Podcast we have the top analysts from Creditntell. The Creditntell guests include Jim Rice, Sheema Shah, And Michael Blackburn. Listen-in as they review and discuss the current status of various retailers including what trends they foresee sticking around post-pandemic. They also cover topics such as enclosed malls, out-of-date merchandise, online purchasing, curbside pickup and digitally native brands. www.creditntell.com
53:07
June 9, 2020
EP 031: Cell Phones For Less in Syracuse, NY with Anas Almaletti
From chemistry to CEO…  This week’s guest is Anas Almaletti, CEO of Cell Phones For Less Inc. Listen to Anas’ story of growing with Cricket wireless, creating growth and scaling his company into an astounding 27 stores. In this episode, Anas shares details about his perseverance, determination and hard work that helped him achieve the growth he has today. Anas tells Chris the unique way he got the idea for opening up his first store as well as his journey from a Chemistry Major to CEO.
42:14
June 4, 2020
EP 030: Publix in Orlando, FL with John Crossman
It’s beyond location, location, location… John Crossman is an accomplished business and real estate executive, speaker, and author with a flair for transforming organizational go-to-market strategies as well as outperforming sales goals for leading companies, including Crossman & Company and Trammell Crow Company. Currently, John provides consulting services to executives, organizations, and educational institutions on building and sustaining success. John is often sought to speak about his book, “Career Killers/Career Builders: The Book Every Millennial Should Read”. In this book, he shares authentic stories and keys to his own success, professionally and personally, including the importance of “becoming coachable”. On today’s show, John tells Chris Ressa the story of Publix in Orlando, FL. Want to know how Disney, Publix & Retail Center of the Year relate? Listen to John’s unique story which highlights the importance of relationships, respectfulness and trust.
52:52
May 28, 2020
EP 027: C-PACE expert Adam Lipkin (re-release)
On today's episode we have Adam Lipkin a.k.a the C-PACE Guy. Adam is the Executive Director at Hannon Armstrong. Wondering what C-PACE is? "Commercial Property Assessed Clean Energy (C-PACE) is a financing structure in which owners borrow money for energy efficiency, renewable energy, or resiliency costs and make repayments as an assessment on their property tax bill. On most development projects, that can be a lot, up to 20-25% or more of your combine hard and soft costs. Listen in as Lipkin tells Chris all about C-PACE and how it might benefit your next project! 
32:52
May 26, 2020
EP 029: Rocky Mountain Chocolate Factory in Great Falls, MT with Amy Hall
On today’s podcast we have Amy Hall, COO of Caton Commercial Real Estate Group.  Amy has evolved as a leader in the commercial real estate industry. Serving as a speaker, facilitator, teacher, mentor, Illinois state Ambassador for ICSC, and as a panelist/moderator for ICSC and other industry organizations. In this episode Amy tells the story of Rocky Mountain Chocolate Factory in Great Falls, Montana. Amy & Chris discuss this story, 3D Virtual Tours, the future of curbside pick-up, what life’s like in Chicago and more. Listen here!
35:37
May 21, 2020
EP 028: Manolo Blahnik in NYC, with Ariel Schuster
On today's podcast we have Ariel Schuster.  Schuster brings 20 years of retail real estate experience to his role as a vice chairman with Newmark Knight Frank. Schuster’s roster of landlord clients includes such prestigious owners as Brookfield, Edward J. Minskoff Equities, Extell Development, The LeFrak Organization, Related Companies, SL Realty Corp. and The Winter Organization, among others.  In this episode, Schuster shares his own opinion about the current retail real estate landscape in NYC. He tells Chris about his predictions for NYC post COVID-19 and also discusses his own story about a recent deal he worked on for a luxury shoe store, Manolo Blahnik which will be opening on Madison Avenue in NYC. 
39:35
May 15, 2020
Bonus Episode with Sucharita Kodali
On today's podcast we have Sucharita (Mulpuru) Kodali. Sucharita is the Vice President and Principal Analyst at Forrester Research.  Sucharita serves digital business strategy professionals. She is an expert on eCommerce, omnichannel retail, consumer behavior, and trends in the online shopping space. She is also an authority on technology developments that affect the online commerce industry and vendors that facilitate online marketing and merchandising. In her research, Sucharita covers such consumer-oriented topics as eCommerce forecasting and trends, merchandising best practices, conversion optimization, and social computing in the retail world. She has also authored "The State Of Retailing Online," a joint study conducted annually with NRF. Before that Sucharita worked for various Retail companies such as Disney, Saks Fifth Avenue and Toy's R Us. Sucharita brings her personal perspective on how the current Pandemic is effecting retail and how it may change retail for years to come. Listen-in as Chris & Sucharita dive-deep into the current world of Retail and what can be expected in the near future.
36:41
May 12, 2020
EP 026: Launch Trampoline Park in Warwick, RI with Rob Arnold
On today's episode of Retail Retold we have Rob Arnold Co-Owner and CEO of Launch Franchising.  Rob tells our host Chris Ressa the story of his flagship Launch Trampoline Park in Warwick, RI. An entrepreneur to his core, Rob shares how a trip to Disney inspired the birth of Launch Franchise. In this interview Rob highlights the importance of Launch Trampoline Park evolving into Launch Entertainment. He describes all the new lanes of entertainment they have recently introduced which includes VR, bowling, arcades, laser tag and even a few bars! He also opens up to Chris about what their re-opening plan is going to look like, noting that the most important part is making sure their customers are comfortable, safe and ready to re-enter social settings. Listen to find out how he put a creative spin on face masks which will even make them fun for the whole family to wear!
41:18
April 30, 2020
EP 025: Cost Segregation Expert, Yonah Weiss
IMPORTANT EPISODE FOR SMALL BUSINESS OWNERS! As Business Director at a national cost segregation leader, Madison SPECS, Yonah Weiss has assisted clients in saving tens of millions of dollars on taxes through cost segregation. On today's podcast Yonah shares his insider tips on cost segregation and explains the recent changes to the CARES ACT. Have you heard of QIP (Qualified Improvement Property)? Are you wondering if it will change your Cost Segregation Benefits? If so, you definitely will be interested to hear if there's a way your own small business can benefit from the new CARES ACT updates. Listen for yourself and let us know what you think!
22:33
April 23, 2020
Bonus Episode with Zach Lones
Bonus Episode! On today's podcast we have Zach Lones, Director of Social Media Marketing at Wal-Mart. As you can imagine, Zach has an interesting perspective on how the digital landscape will affect future business'. Zach shares his top 3 social media tips as well as his own personal story with our host Chris Ressa.  Listen as they discuss his journey from Cashier to Store Manager to how he landed his current role as Director of Social Media.
32:21
April 21, 2020
EP 024: Denver Bouldering Club in Thornton, CO with Caleb Krumsieg
A cold calling success story! Caleb Krumsieg, Director of Leasing at Dunton Commercial LLC in Denver Colorado, tells Chris the story of how Denver Bouldering Club ended up at their center in Thornton, CO. Krumsieg shares how they've created a unique synergistic destination for local consumers out of a run-down center. This story highlights the importance of tenant relationships and merchandising mix, while proving that the old fashion cold calling method still works! Listen-in to hear for yourself.
25:12
April 17, 2020
EP 023: CVS in Peekskill, NY with Adam Ifshin
C: "What's your best piece of commercial real estate advice?" A: "It's always people before assets." . . . Today's episode features our fearless leader Adam Ifshin.  Adam is the Founder and CEO of DLC Management Corp., which he founded in 1991. Since then, he has grown DLC into one of the nation’s premier owners and operators of retail real estate, and one of the most active acquirers of assets with value added potential. He openly shares the journey on how he became the team-building entrepreneur he is today. An economic historian by  training, Adam shares some enlightening predictions, getting real about the current state of the industry and describes his thoughts on what he believe's the post COVID-19 era will be like. His insights are eye-opening to say the least. The second portion of this podcast is the story of a CVS in Peekskill, NY. This particular deal is definitely special... for a few reasons!  Listen to find out why. 
49:17
April 9, 2020
EP 022: Fireside Chat with Dana Telsey
Has the retail landscape changed forever? Listen in to Chris Ressa and Dana Telsey's virtual "fireside chat" about the industry on today's podcast.  Dana is the Chief Executive Officer/Chief Research Officer at Telsey Advisory Group. In 2020, Dana was recognized for her leadership in Finance by Barron’s, on their inaugural 2020 list of 100 Most Influential Women in U.S. Finance. In 2018, Ms. Telsey was elected to the International Council of Shopping Center’s (ICSC) Board of Trustees for an initial three year term. In 2016, Ms. Telsey won the Thomson Reuters award for “Number 1 Stock Picker for Multiline Retail”. In this episode Chris and Dana dive into their own personal predictions about the future of retail real estate and share their thoughts on the way we will all engage with each other in the future.  Take a listen & join in their conversation!
20:18
April 3, 2020
EP 021: Ashbrook Marketplace in Loudoun County, VA with Diana Shipley
On today's episode, we have Diana Shipley,  Vice President of Leasing at Saul Centers, Inc. Saul Centers, Inc. operates and manages a real estate portfolio of 59 grocery anchored shopping centers and office properties totaling approximately 9.1 million square feet. Approximately 85 percent of cash flow is generated from properties in the metropolitan Washington D.C/Baltimore area. Additional Centers located in Atlanta, Florida, North Carolina and New Jersey markets. In this episode our host Chris Ressa & Diana Shipley do a deep dive on an entire development called Ashbrook Marketplace. Diana shares the behind-the-scenes details about how they were able to lease-up 100% of the center within one year! Listen as Diana & Chris discuss this story as well as other current events affecting the commercial real estate world today.
48:51
March 26, 2020
EP 020: Whole Foods Market in Winter Park, FL with Kim McCann
Police escorts at a public forum, an old junkyard & a barn remodeled into a modern Whole Foods? That's right, today's episode has everything! Our guest of honor today is Kim McCann of ELEVEN18 Architecture. Kim Day McCann AIA LEED AP, Mark Adams AIA and Neke White make up the heart of the ELEVEN18 team and with over forty years of combined experience in architecture, interior design, and graphics. Today, Kim chats with our host Chris Ressa about a particularly interesting story located in Winter Park, FL. Listen as Kim shares all the behind the scenes drama that made this project into a reality! 
34:52
March 19, 2020
Bonus Episode with James Walker
BONUS EPISODE! On today's podcast we have James Walker. With more than 30 years of broad based, senior level, management experience in the hospitality and retail industries, Walker has served as President, Chief Development Officer, as well as in Senior Operations and New Product Development positions, for brands such as Baja Fresh®, Cinnabon®, Johnny Rockets® and Subway®. As the North American Vice President for Subway®, Walker oversaw their 28,000 restaurants in the U.S. and Canada. He has conducted business in more than 70 international markets, including such emerging markets as Saudi Arabia, Tunisia, Pakistan and Mongolia. Today, Walker is the SVP for Nathan's Famous, Inc. Listen as Chris & Walker discuss the future of Nathan's famous and the exciting new business ventures the company is growing into.
46:05
March 17, 2020
EP 019: Cash Wise Food & Liquor, Dickinson, ND with Adam Hirschfeld
On today’s podcast we have Adam Hirschfeld a partner at Rudolph Fields LLP. Adam has significant experience in the areas of retail and office leasing, as well as other areas or real estate law. Adam has worked on many new developments, re-developments, and expansions of shopping centers. In this episode Adam & Chris discuss the story of Cash Wise Grocers at the Prairie Hills Mall in Dickinson, North Dakota. Listen as Adam shares his unique legal perspective as they discuss the behind scenes legal challenges of leasing deals.
53:12
March 12, 2020
EP 018: Planet Fitness & Kohls Partnership with Jen Annello
On today's episode of Retail Retold we have Jen Annello, Director of Real Estate for Planet Fitness Midwest, South Central U.S. & Mexico. Chris & Jen discuss the booming fitness industry and the future of Planet Fitness' growth. Jen shares her view on competition in the industry and the reason for Planet Fitness' success. In this episode Chris & Jen dive deep into the story of Planet Fitness' recent partnership with Kohls. Listen as Jen talks about the progress of this valuable relationship and the benefits that the two business' have on each other. 
33:17
March 5, 2020
EP 017: Anchor Shops in Philadelphia, PA with Shlomo Chopp
On today's episode we have Shlomo Chopp the Founder & CEO of Anchor Shops by ShopFulfill. Chopp has over 15 years’ experience in technology and real estate with a focus on problem solving and asset turnaround. It's easy to hear Shlomo's passion as he tells Chris about his recent deal in Pennsylvania. Chopp will be debuting his new concept with the launch of Anchor Shops in Philadelphia's downtown Fashion District. Chopp dives deep into what makes the Anchor Shop a unique shopping experience for modern day consumers. Listen as he shares his view on the future of retail and find out how he's planning to merge the two worlds of e-commerce & physical retail.  Shlomo Chopp, ShopFulfill, Anchor Shops
55:52
February 27, 2020
Bonus Episode with Barry Wolfe
Bonus Episode 002! Prior to joining Marcus & Millichap, Barry Wolfe was a practicing attorney (JD, University of Georgia) specializing in retail real estate transactions and served as in-house counsel and head of the real estate-legal department for a NYSE-traded retailer. He is also a multi-year CoStar Power Broker with over 25 years of experience in the real estate industry. Listen as Chris & Barry discuss the world of triple net leases. Barry shares his personal insights on the industry and talks about the importance of focusing on all aspects of a deal instead of just judging an opportunity by the credit alone.  Barry Wolfe LinkedIn
40:40
February 25, 2020
EP 016: Floor and Decor in Las Vegas, NV with Deana Marcello
Deana Marcello is a Vice President at Logic Commercial Real Estate bringing over ten years’ experience specializing in commercial REO, investment and owner/user sales as well as representation for national retail tenants and institutional landlords. Listen as she tells the story of transforming a "retail graveyard" into a thriving shopping center with over 90% occupancy. Deana shares the story of a Floor and Decor deal which started this positive momentum.
29:20
February 21, 2020
Ep 015: SHOWFIELDS in Miami with Amir Zwickel
In today's episode, we feature Amir Zwickel, Co-Founder & Chief Real Estate Officer at SHOWFIELDS. Amir describes the holistic approach to their store model, and tells the story of his new flagship store opening in Miami.  He walks us through the new concept of "C" Commerce which contains the five C's: Convenience, Curation, Content, Community, and Connection. Listen as he shares the importance of curating an experience for consumers, providing them with a new way to discover new and local brands. 
46:53
February 14, 2020
EP 014: Polpettina in Eastchester, NY with Kyle Inserra
Kyle Inserra currently works as Associate at CBRE specializing in restaurant brokerage but he didn’t take the traditional path to become one. After studying Business Administration at Franklin & Marshall College, he attended the prestigious French Culinary Institute now known as International Culinary Institute. He spent 15 years as Executive Chef and Food & Beverage Manager working in the New York City, Hoboken and U.S. Virgin Islands. Coming back to New York from U.S Virgin Island, he opened his former restaurant, Polpettina in 2009. Originally a deli store with just 10 seats, Kyle describes how he turned this place into a widely successful restaurant in Southern Westchester. In today’s episode, Kyle shares rookie mistakes he has made in the earlier years of running Polpettina and how he turned these hard lessons learned into valuable experiences. From tricky zoning permits to the importance of picking the right business partner, his story describes challenges that would be helpful for any first-time restaurant owners.
48:17
February 6, 2020
EP 013: Purple Pop-Up Stores with Melissa Gonzalez
Direct-to-consumer (DTC) brands are skyrocketing in popularity — the shopping experience is convenient. But the downside is that you have to buy the product untouched and unseen.  That's where pop-up stores come in. Not only these stores present consumers with the elements of fresh feel, exclusivity, and surprise, they give DTC and digitally native brands the opportunity to interact with their consumers and showcase their products - in person.  No wonder there are more pop-up stores popping up everywhere.  On today’s show, Chris talks to Melissa Gonzalez, retail strategist and CEO of The Lionesque Group. Since 2009, The Lionesque Group has worked with leading and emerging brands to open more than 150 brick and mortar locations. Their impressive client list includes Nordstrom Local, Madison Reed, Sally Hansen, Purple, Amazon Video and many more.  Melissa dives deep into how pop-up stores are developed in a variety of shapes and how digitally native and DTC brands decide on their brick-and-mortar locations. Melissa shares her story of working with Purple (the world's first comfort tech company selling mattresses and pillows) to find their pop-up stores. Last but not least, don’t forget to check out Melissa’s new book, The Pop Up Paradigm: How Brands Build Human Connections in a Digital Age!
39:51
January 30, 2020
EP 012: Massage Envy in Lake Success, NY with Jayson Siano
In today’s episode Chris sits down with Jayson Siano, CEO of SABRE Real Estate and the Founder of b.creative and FitWell Advisors. Jayson is a renaissance man in the industry responsible for the expansion of many brands into the NY Metro market including Starbucks, Orange Theory Fitness, Chipotle, City MD and SolidCore. In this episode you’ll learn why patience is key as they discuss the story of Massage Envy at Lake Success Shopping Center in New Hyde Park, NY and other stories from Jayson’s past. Jayson also touches on the importance of differentiating your business and how consumers are shaping the future of retail real estate and other trends in the CRE world. Jayson Siano    /    Website: sabre.life    / Social: Instagram – JaysonSiano Have a story to share with us? Reach out to Diane Lee at dlee@dlcmgmt.com
53:30
January 23, 2020
EP 011: Howard and Phil’s Western Wear in Pasadena, CA with Bob Phibbs
LinkedIn’s top retail influencer, author of three books, internationally recognized business strategist, customer service expert, sales coach, marketing mentor, and motivational business speaker? Yes, we’re talking about just one person. Impressive, right? Bob Phibbs, aka the Retail Doctor, joins us on today’s jam-packed show. In this episode, you’ll learn why it’s so critical for retailers to create an emotional connection between their brands and customers, and how improving soft skills of the frontline store staff can improve customer experiences, ultimately driving revenues up. Also, stick around to hear Bob’s WILD story on opening a Howard and Phil’s Western Wear store in Pasadena, CA in just TWO days! This is a great episode with a true retail rock star who has seen and experienced the ups and downs of the retail industry over the last 30 years. If you like this show, please share it with your friends, colleagues, family, and neighbors! Download this one today and make sure you subscribe to it so you don’t miss our new episodes every Thursday!
39:42
January 16, 2020
Bonus Episode with Steve Dennis
A decade ago, you could get away with being average in retail because consumers back then didn’t have the same kind of resources and information we have these days. Since the emergence of digital disruptions, everything has changed. There is no room for average, boring retail anymore. Steve Dennis, who has more than 30 years of experience in retail as a senior executive at Fortune 500 retail companies and now a strategy consultant, talks why consumers now demand Remarkable Retail and how to create it. Steve says, retail must also be personal. No customer wants to be average, and no customer has to be. That said, how do we define a memorable retail experience? How can retailers create relevant, authentic and impactful experiences for their customers? Find out now! Join Chris as he talks with Steve about the essentials for remarkable retail and his new book.
42:52
January 14, 2020
EP 010: Bealls Outlet in Bradenton, FL with Wade Laufenberg
On today’s show, Chris sits down with Wade Laufenberg who has almost 30 years of experience in retail real estate under his belt. You’ll love the story Wade, VP of Real Estate, shares about Bealls Outlet, which has 450 stores in 16 states. Previously, the Bealls Outlet location in Bradenton, FL was on a sublease of Office Depot. Knowing the lease was coming to an end and Office Depot wouldn't exercise an option to renew, Wade needed to find a new location in the tight market of the Bradenton retail corridor. It took some time and patience, but it got the deal that was perfect for their business.  Find out how Bealls Outlet secured its new location and developed a combo store layout that houses both Bealls Outlet and Home Centric, which is an office-price home retailer.
35:41
January 9, 2020
EP 009: Salsa Fresca in Bedford Hills, NY with Seth Hirschel
In the summer of 2008, John Tucker approached Marc Miles and Seth Hirschel with a business plan to open a healthy fast-casual Mexican restaurant that was absent in the Westchester County, New York. They founded Salsa Fresca shortly after, opening its first restaurant in Millerton, N.Y., with an open kitchen concept while using fresh, quality ingredients. Fast forward, Salsa Fresca now has 10 locations in New York and Connecticut and plans to expand nationally. In today’s conversation with Seth Hirschel, one of Salsa Fresca’s founders and Chief Development Officer, Seth shares what he has learned from building Salsa Fresca and how the whole narrative on the fast-casual is changing.
38:26
January 2, 2020
EP 008: CanesWear in Davie, FL with Beth Azor
On today’s show, Chris interviews Beth Azor who currently owns and manages six shopping centers in Florida. Beth tells a fantastic story of the success of a local mom and pop store, CanesWear.  About six years ago, Beth spots a store about a mile away from her Shoppes at Arrowhead shopping center that sells apparel merchandise for the University of Miami sports teams. Immediately seeing the potential of this store and recognizing it as a destination draw tenant, Beth persuades the owner of CanesWear to move to vacant space at her shopping center.  Of course, it wasn’t easy. But she succeeded in bringing CanesWear to her shopping center and ultimately helping the local store grow its business in size and earning from $300,000 to over $1 million. Today’s episode is a true example of how landlords can motivate tenants to build greater business and wealth while genuinely understanding their business needs. Don’t miss it!
36:48
December 26, 2019
EO 007: Liquor Factory in Andover, NJ with Matt Tobin
New Jersey is notorious for its restrictive laws governing who can sell alcohol. Those laws limit the supply of licenses based on population - one liquor license per 5,000 residents. Because of such restrictions, many liquor licenses in New Jersey are bought from existing license holders. In places where demand is high, licenses can sell for $1million or more – if they are available at all.  Despite this restrictive business landscape, Liquor Factory has paved its way to becoming a staple in New Jersey with six different locations. On today’s show, Matt Tobin of Liquor Factory dives deep into what is like running a successful family business. Plus, he gives great and practical tips on opening a liquor store in New Jersey.  In this episode, we cover these FQAs:  How many liquor licenses can a person hold in NJ?  What’s the difference between restaurant licenses and liquor licenses?  How long is the liquor license bidding process?  How do you ensure the success of each store when you own several locations?  How can you turn a former restaurant into a liquor store? What kind of license do you need?
27:58
December 19, 2019
EP 006: Hibbett Sports in Louisville, Mississippi with Jeff Gray
Not everyone loves the process of signing a commercial lease because it is often complicated and sometimes painfully lengthy. But in this episode, Jeff Gray, VP of Real Estate at Hibbett Sports, tells a story that defies such a perception. He goes on to share the most unusual negotiation process that took place behind this deal and it is something he has never experienced in his 29 year career in real estate. Find out now!
25:19
December 12, 2019
EP 005: Stella Valle in Flemington, NJ with Ashley Dellavalle Jung and Paige Dellavalle Walker
Sister duo Ashley Dellavalle Jung and Paige Dellavalle Walker have been seen by millions on Shark Tank. After successfully pitching their jewelry business to the Sharks in 2013, the sisters, who are also West Point grads and retired soldiers, have opened their first Stella Valle pop up store in Flemington, NJ. The key takeaway from this ep:   Why digitally native brands like Stella Valle are turning to physical retail Why the sisters decided to open their store in Flemington, NJ Tips for launching a pop-up store Fearless entrepreneurs’ viewpoints and insights on growing your own business
29:03
December 5, 2019
EP 004: AFC Urgent Care in Fuquay-Varina, NC with Aaron Zucker
Demand for accessible and affordable urgent care clinics has been growing rapidly. According to the Urgent Care Association (UCA), the total number of urgent care centers in the U.S. has increased by eight percent from the previous year. In this episode, Aaron Zucker of Zucker Investment Group tells his remarkable story of turning a vacant KFC into a brand new AFC urgent care in Fuquay-Varina, NC.
27:27
November 28, 2019
EP 003: Walmart Supercenter in Albany, NY with Douglas Jerum
Did you know that the Walmart Supercenter at Crossgate Commons in Albany, NY was the biggest Supercenter in the world when it opened in May 2008? This Walmart location was also the first two-story Supercenter to open in the United States. Building the first two-story Supercenter wasn’t an easy process as planning and construction needed to consider all things new such as installing a special escalator for shopping carts. On today’s show, Douglas Jerum, Managing Director at Hanna Commercial, sits down with Chris to discuss his journey from finding the perfect site to opening a massive 260,000 square feet Walmart Supercenter.
28:27
November 21, 2019
EP 002: Walgreens in Paterson, NJ with Al Callegari
Walgreens had a void in the Paterson marketplace which it was eagerly looking to fill. However, land availability, especially the size required by the standard Walgreens footprint, was not readily available in urban marketplaces such as Paterson. In this episode, Al Callegari, DLC Management’s Senior Vice President of Development & Third Party Services, tells the behind the scenes of this project in which he had to acquire eight different pieces of land from five different owners and how he assembled these lands into one complete store.
30:00
November 14, 2019
EP 001: Pet Supplies Plus in Mt Vernon, IL with Josh Goldstein
In our debut episode, we chat with Josh Goldstein, Director of Real Estate at Pet Supplies Plus, the third-largest specialty pet food retailer in the US. In this interview, we tackle a number of tough topics: Does increasing customer dwell time lead to profits? How do you know you’re making the right decision when entering new markets? Is commercial real estate more of an art than a science? After listening to this episode, you’ll know the answers! This content is Copyright © 2019 DLC Management Corp. All Rights Reserved.
36:46
November 1, 2019