All you need to know in order to traverse AI implementation, including who is responsible for the implementation of AI technology within an organization, how to determine which AI technologies to implement and where, how to "sell" AI within an organization and as a B2B solution and the importance of tracking KPIs and iteration for future road mapping.

David Chestler - President, ProVision Partners International [Linkedin Link] David Chestler is recognized as an icon of the global hospitality and travel industry, having forged a successful career in hotel technology that spans over three decades. He currently serves as President of ProVision Partners International, Inc, a hotel and travel consultancy and marketing firm that he co-founded in 2019. Since beginning his career in hospitality in 1989 with Utell International, Chestler has held leadership roles with some of the industry’s most prominent organizations, where he consistently delivered global scale and growth by developing high performance teams focused on complex technology solutions.

Sally Kelly - SVP Advisory Services, ProVision Partners International [Linkedin Link] Sally has 15 years of experience and expertise in the development and execution of strategic communications, consulting, product development and deployment for the hospitality and travel industry. Prior to joining ProVision Partners, she held a leadership role at KPMG, and spent six years working with the Amadeus IT Group. She also served in a strategy and consulting role for Accenture, a global professional services company, before opening her own consulting firm in 2020.

Martin Chevalley - CEO & Co-founder, InnSpire [Linkedin Link] Martin Chevalley serves as CEO of InnSpire – the Digital Guest Journey, a global hotel technology company he co-founded in 2012 that is dedicated to developing and delivering hospitality-specific technology systems and integrated solutions for streamlining the guest journey and creating maximum efficiency for hotel operations. With a comprehensive suite of intelligent solutions, InnSpire helps hotels around the world to sell more, entertain better, analyze data and optimize results, with a prestigious clientele that includes such brands as Hilton Grand Vacations, Virgin Hotels, LVMH Cheval Blanc, LUX Hotels and many others. In addition to his role at InnSpire, Chevalley is a global business catalyst with over 10 years of experience in successfully conceptualizing, launching and commercializing electronics and software-oriented brands, products and companies in multiple business sectors worldwide. He holds a Master’s in Business Administration from Stockholm University‘s School of Business, as well as Harvard University.

Jorge Hernandez - Principal ML Research Engineer @ Encora [Linkedin Link] Jorge Hernandez is a Principal ML Research Engineer at Encora with over 23 years of experience in software. He has led cross functional, distributed teams as both Tech Lead and CTO to deliver solutions in projects for millions of users across local and federal governments, academia and industry. As an ML Research Engineer, he led clients’ machine learning teams in delivering SOTA results in data and text extraction from scanned documents, using a novel machine learning algorithm developed in-house, which allows Low Shot and Zero Shot training without sacrificing accuracy or recall, as well as facilitating transparency in the trained models. Jorge’s research interests include Deep Learning, Quantum Computing, Quantum Machine Learning and Fair, Safe and Transparent AI, as well as the applications of both standard and Quantum Machine Learning to Genomics, Proteomics, Synthetic Biology and Materials Science. His other interests include classical music, neuroscience, philosophy of science, physics and role-playing games. Jorge majored in Computer Science at the Faculty of Sciences of the National Autonomous University of Mexico.

Cutting through the Hype: The Real Opportunity for AI to Transform Customer Support

Tech Without Borders by dojo.liveBy dojo.liveJan 28, 2022