DT LEADERSHIP ICE

ICE Chat Interview with Dr Norazmi Alias, Senior Vice President of CREST Malaysia. He is based in Penang. 

The topic was about Crowd Innovation - where during the pandemic movement restriction in Malaysia, Dr Azmi and his volunteers in PRIME team cracked a new supply chain to provide continuous supplies of faceshields, personal protection equipments and nurses gears. Started in Penang, eventually spread to other states in Malaysia. 

Inspiring and eye opening for what a normal citizen group could do to make things better for everyone else. 

This webinar is about Designing Customers Profile. We anticipated changes in customers that we are serving today compared to prior pandemic and post pandemic. How do you make sense of the change? Where to start?

Find out in this podcast. 

Just as the pandemic COVID-19 trending down, Grab had not much choices but to retrenched some of it's workforce (6%). While retrenchment is a common practice during this period, the way Grab handles the outgoing Grabbers was uncommon and to my view, a masterclass. 

Here I break down the things they do mostly from the letter send by Anthony Tan to outpaced Grabbers.