Esker On Air

In this episode of Esker On Air, host Scott Leahy chats with CEO & COO of Treasury Webinars Ernie Humphrey to delve into the topic of creating enterprise-wide strategic value through your AP operation. Learn how to get more out of AP in Episode 9!

In this livestream episode, Esker Business Development Manager Mark Anderson and Major Accounts Advocate Nick Volkmann will be exploring the window of opportunity that digital transformation presents for customer service teams looking to align their people, processes and technology in order to achieve the highest quality customer experience possible.

Key Performance Indicators (KPIs), when used correctly, are a transformative tool for realizing your accounts payable (AP) department’s full potential. And as AP continues to be a central driver of business profitability, keeping track of the most influential metrics is the key to guiding business decisions and measuring success.

In this livestream episode, Esker Business Development Managers Chris Morris and Joanna Honore are talking all things metrics: which ones impact you the most, which ones you shouldn’t waste your resources on, and why it all matters when it comes to monitoring AP performance. Join to discover:
-The 5 KPIs to measure for an accurate view of your AP performance
-How to measure each metric, best practices for improving them and what’s at stake if you don’t
-Examples of organizations improving AP performance with the help of AI-driven automation

When you’re a customer service manager (CSR), you’re responsible for a lot: the loyalty and happiness of your customers, the success and satisfaction of the people on your team, and so much more — but not everyone makes it easy. With the help of an AI-driven order automation solution that captures, routes and archives orders as they arrive, CSRs can be freed up from error-prone data entry and time-intensive order retrieval tasks to do more of what they’re good at: serving your customers.

In episode of this livestream series, Esker Customer Advocate Becky Mender and Jeremy Dechaurs will explore how through order management automation, you can empower CSRs to:

1. Quickly retrieve any and all orders (even before processing)

2. Instantly view order images and run customizable reports on orders

3. Communicate with customers via an online chat tool for a more personalized experience

Understanding what AI-driven automation can do for your business processes is one thing, but choosing the right solution for your organization’s unique needs and requirements can be one of the most challenging parts of digital transformation. Fortunately, there are specific questions you can ask while narrowing down options to help you make sure you’re choosing the right fit for your company.

In part 2 of this livestream series, Esker Business Development Managers Graham Smith and Chris Hazelet will explore questions (and answers) that will help you find the right automation provider for your team — questions about:

1. How much visibility you need into your key business processes
2. Where the most mistakes occur in your company and how to eliminate them
3. How to address your staff’s needs to help make their jobs easier and more efficient

In the Season 2 finale of Esker On Air, host Scott Leahy chats with Esker Business Development Manager Aaron LeHew about the importance of having sufficient cash on-hand and how to improve working capital within procurement and receivables.

In the S2 Episode 8 of Esker On Air, host Scott Leahy and Esker Director of Order-to-Cash Sales Diana Eagan discuss the resolutions that AR teams should consider making for next year, and how they can prepare now to get senior leadership on board. You’ll also hear Diana share her firsthand experience with what Invoice-to-Cash leaders are doing to prepare and drive growth in the next year.

The premise of running a business is pretty straightforward: exchange goods or services for payment, and hopefully return a profit. But when you zoom in on the processes at play, things start to get a lot more complicated. Between the product and payment comes a combination of transactional and higher-value activities, customer-facing opportunities and critical organizational handoffs — a complex process better known as the order-to-cash (O2C) cycle.

In Episode 9 of Esker On Air, host Scott Leahy talks with Marisa Brown, APQC’s Senior Principal Research Lead for Supply Chain Management, to shed some light on what the O2C cycle is, how it works, and how business leaders can optimize and capitalize on it. Listen to the new episode to get answers to important questions like:

· Why should you be paying attention to the O2C cycle right now?

· Where do you start when it comes to optimizing O2C processes?

· What tools and technologies can help get the most value out of your O2C processes?

· How has the pandemic affected O2C optimization?

In recent months, we’ve seen business priorities shift dramatically alongside the continuous changes in the global economy. But amidst the uncertainty that the pandemic has provoked for companies around the world, we can pretty much always rely on one thing staying constant: Businesses want to get paid, and the sooner the better.

In Episode 9 of Esker On Air, host Scott Leahy talks with Diana Eagan, Director of Order-to-Cash Sales at Esker, and Joseph Dworak, Procure-to-Pay Sales Manager, about ways businesses can improve their working capital performance to get paid faster and keep bottom lines strong throughout the pandemic, and beyond the pandemic as well. Listen to the new episode to get answers to important questions like:

· What are some basic steps businesses can take to better control working capital?

· What are some quick and fast ways companies can improve their DSO and DPO?

· How do you know which customers to focus collections efforts on?

· What can you do on the front end when the order is received to improve working capital and even drive up sales revenue?

· How can organizations deploy projects with 100% of stakeholders at home?

In Episode 7 of Esker On Air, host Scott Leahy talks with Dan Reeve, Director of Sales and Business Development at Esker, and Tim Porter, Director of Strategic Account Sales at Urjanet about the need to automate the notoriously manual processing of utility invoices.

In honor of Veterans Day, we’re mixing things up this week on the podcast. In Episode 6 of Esker On Air, we take a break from our usual topics to recognize and honor on the veterans of Esker. Host Scott Leahy sits down for a conversation with four Esker staff members that have honorably served our country in the U.S. Armed Forces: Dan Reeve, Director of Sales and Business Development; Harry Zimmer, Sales Development Representative, and Matt Postlethwait and Mike Necas, Business Development Managers.

As individual consumers, order management issues are at best a major annoyance. At worst, they’re a reason to swear off purchasing products from a particular company again in the future. But in the B2B realm, issues caused by outdated manual ordering processes can be detrimental not only to a company’s overall customer experience, but also to their profits, staff engagement and process visibility.

In Episode 5 of Esker On Air, host Scott Leahy chats with Nick Carpenter and Chaz Narwicz — Esker’s experts on what it looks like when B2B companies get order management right, and the pains associated with getting it wrong. Discover the how order management automation can help businesses create a better customer experience, gain process visibility and emerge from unprecedented business disruption even stronger and more efficient than before.

In the wake of the unprecedented economic disruption businesses have been grappling with across the globe, there’s one thing that organizations now know for certain — there’s simply no returning to “business as usual”. However, that might just be the silver lining for businesses and AP departments moving forward. With workplace flexibility and business continuity becoming a top priority, automation has shifted from being “nice to have” to an operational necessity, prompting companies to overhaul their manual, paper-heavy AP processes.

In Episode 3 of Esker On Air, host Scott Leahy chats with Director of Sales and Business Development Dan Reeve about what the “new normal” will look like for AP as global economies continue to reopen and businesses resume operations. They also talk strategy for automating AP processes to advance operational efficiency and gain an even sharper competitive edge.

Organizations never get a heads up before a time of unprecedented business disruption. And when the ability to collect cash is hindered, emerging from a period of disruption with a strong bottom line is nearly impossible. So, how can businesses continue to collect cash during times like these? And how can business leaders better prepare their organizations for future times of uncertainty? We’re here to help answer those questions!

In Episode 2 of Esker On Air, host Scott Leahy chats with Customer Experience Advocate Joe Anderson about strategies for effectively managing accounts receivable (AR) processes during difficult times and the importance of equipping your AR teams with flexible solutions that promote business continuity.

On our debut episode of Esker On Air, host Scott Leahy talks with Esker U.S. COO Steve Smith about the driving force behind what we do here at Esker — digital transformation. Esker helps businesses digitally transform their core processes by using Artificial Intelligence (AI) and Robotic Process Automation (RPA) to automate the manual, time-consuming tasks that waste valuable time and money.

Scott and Steve discuss what digital transformation is and what it entails, why it’s important for businesses to digitize processes today, and why now more than ever digital transformation is a necessity for businesses to stay competitive and bolster bottom lines.