Essential Insights: A Podcast for Healthcare Professionals

[0:48] Why is hospice care just as important as any other type of healthcare. [4:24] Keep the focus on what works, why there is no room for “funny business” in end-of-life care. [9:52] How volunteering affects the community. [14:00] Telehealth: Is this where healthcare is moving? For this week’s episode we’ll be meeting with Gary Gardia, who has been presenting with us since 2013. We’ll be learning about his background in hospice care, his education, and some trends he’s noticed in the industry and where he thinks the industry will be moving in the coming years. If you enjoyed today’s podcast, check out a list of webinars by Gary: https://fin-ed.info/3KWolB7 Check out these links for more info! Webinar Registration: https://fin-ed.info/3KWolB7 Questions? support@eewebinarnetwork.com Follow us on LinkedIn: http://linkedin.com/company/hhwn Like us Facebook: http://facebook.com/hhwnwebinars Tweet us on Twitter: http://twitter.com/HospiceWebinars Read our blog: https://hospice.eewebinarnetwork.com/blog

Welcome to Essential Insights: A Podcast for Healthcare presented by the Hospice & Homecare Webinar Network. This week’s episode is a clip from the on-demand webinar, Communicating Your Commitment to Diversity & Inclusion with Policies & Procedures. Register and learn more here: https://fin-ed.info/38W9zx3. Podcast listeners can also use coupon code DIVERSITY10 for 10% off this timely webinar. This coupon is valid through December 2022. Today’s speaker is a recognized expert on workplace policy, communication, and compliance, she is the founder and executive director of The ePolicy Institute, Business Writing Institute, and Marijuana Policy Institute. Nancy is a professional trainer, policy writer, and consultant who helps hospice and home care employers worldwide minimize potentially costly electronic risks, including lawsuits and regulatory fines. She is also the author of 13 books, including Writing Effective E-Mail, The ePolicy Toolkit, and The Social Media Handbook. Check out these links for more info! Webinar Registration: https://fin-ed.info/38W9zx3 Speaker’s Website: http://www.epolicyinstitute.com/ Questions? support@eewebinarnetwork.com Follow us on LinkedIn: http://linkedin.com/company/hhwn Like us Facebook: http://facebook.com/hhwnwebinars Tweet us on Twitter: http://twitter.com/HospiceWebinars Read our blog: https://hhwnbulletin.medium.com/

Welcome to Essential Insights: A Podcast for Healthcare presented by the Hospice & Homecare Webinar Network. This week’s episode is a clip from Susan Keane Baker’s on-demand webinar, Making the Connection: Telephone Skills That Enhance Branding, Access, & Patient Loyalty, which covers three of the five branding techniques that can be implemented into your current branding efforts or into a brand-new marketing plan. Register and learn more here: https://fin-ed.info/3vt9OrhPodcast listeners can also use coupon code BRANDING for 10% off this timely webinar. This coupon is valid through December 2022. Today’s speaker is the author of Managing Patient Expectations, and is a dynamic speaker known for providing practical techniques that can be implemented quickly. A former hospital vice president, Susan attained the designation of Fellow of the American Society for Healthcare Risk Management. She has served as a member of the Board of Examiners for the Malcom Baldrige National Quality Award and is currently a Commissioner on the Connecticut State Commission on Medicolegal Investigations. Susan also teaches an annual risk management seminar for Quinnipiac University. Check out these links for more info! Webinar Registration: https://fin-ed.info/3vt9Orh Speaker’s Website: https://www.susanbaker.com/ Questions? support@eewebinarnetwork.com Follow us on LinkedIn: http://linkedin.com/company/hhwn Like us Facebook: http://facebook.com/hhwnwebinars Tweet us on Twitter: http://twitter.com/HospiceWebinars Read our blog: https://hhwnbulletin.medium.com/

Welcome to Essential Insights: A Podcast for Healthcare presented by the Hospice & Homecare Webinar Network. This week’s episode is a clip from the on-demand webinar, Hospice 101: Creating a Solid Foundation for New Staff & Refreshing the Basics, where the speaker Kathy Ahearn will cover certification of terminal illness (CTI). Register and learn more here: https://fin-ed.info/3NvemFN Podcast listeners can also use coupon code HOSPICE101 for 10% off this timely webinar. Coupon valid through December 2022. Today’s speaker has a Bachelor’s in both Nursing and Social Work and owns Ahearn Advisement Partners. With over 30 years working and serving the healthcare community the combination of nursing and social work has served her well. She has worked in a variety of post-acute care settings with an emphasis on home health and hospice, home infusion, homecare, and skilled nursing as a PICC and compliance expert. Kathy has a unique ability to identify agency challenges and opportunities, quickly providing education, support, and mentoring to organizations, guiding them to a new level of operation. Check out these links for more info! Webinar Registration: https://fin-ed.info/3NvemFN Speaker’s Website: https://ahearnadvisors.com/ Questions? support@eewebinarnetwork.com Follow us on LinkedIn: http://linkedin.com/company/hhwn Like us Facebook: http://facebook.com/hhwnwebinars Tweet us on Twitter: http://twitter.com/HospiceWebinars Read our blog: https://hhwnbulletin.medium.com/

Welcome to Essential Insights: A Podcast for Healthcare presented by the Hospice & Homecare Webinar Network. This week’s episode will feature some common questions asked during Diane Link’s webinar Hospice Documentation That Supports LCD & Eligibility Throughout the Benefit Periods. Register and learn more here: https://fin-ed.info/3ty43IN Podcast listeners can also use coupon code LCD-ELIGIBILITY for 10% off this timely webinar. Coupon valid through December 2022. Today’s speaker is the owner of Link Healthcare Advantage, she is also an RN, MHA, and a green belt in Lean Six Sigma. Her unique style and wealth of knowledge has led her to receive state awards in Public Policy and Public Affairs in her home state of Maryland. She has presented at conferences on national and state levels on topics in both home health and hospice including utilizing QAPI programs for operational success to improving home health/hospice compare scores to change leadership. She is a recognized expert in implementation and data analysis of electronic health records. Her skills in Lean Six Sigma has enabled her to implement continual process improvement programs that have led to improved operations and cost savings. Check out these links for more info! Webinar Registration: https://fin-ed.info/3ty43IN Speaker’s Website: http://www.linkhealthcareadvantage.com Questions? support@eewebinarnetwork.com Follow us on LinkedIn: http://linkedin.com/company/hhwn Like us Facebook: http://facebook.com/hhwnwebinars Tweet us on Twitter: http://twitter.com/HospiceWebinars Read our blog: https://hhwnbulletin.medium.com/

Welcome to Essential Insights: A Podcast for Healthcare presented by the Hospice & Homecare Webinar Network. This week’s episode is a clip from the on-demand webinar, Stopping the Staffing Turnover Crisis that covers looking for employees who are humble, hungry, and smart. Register and learn more here: https://fin-ed.info/3rfeu2T Podcast listeners can also use coupon code PODCAST10 for 10% off this timely webinar. This coupon is valid until October 2022.  Today’s speaker is the President & CEO of LegacyKept, a social enterprise dedicated to strengthening family relationships and preserving life stories as keepsake books. After serving for over fifteen years as a leader in higher education and national foundations, Brad now leads LegacyKept in national partnership development and educational programs. He is also an author, speaker, and performing songwriter. Check out these links for more info! Webinar Registration: https://fin-ed.info/3rfeu2T Speaker’s Website: https://legacykept.com/ Questions? support@eewebinarnetwork.com Follow us on LinkedIn: http://linkedin.com/company/hhwn Like us Facebook: http://facebook.com/hhwnwebinars Tweet us on Twitter: http://twitter.com/HospiceWebinars Read our blog: https://hhwnbulletin.medium.com/

Welcome to Essential Insights: A Podcast for Healthcare presented by the Hospice & Homecare Webinar Network. This week’s episode is a clip from the on-demand webinar Building a Bridge Between Clinical & Sales Staff by Joanna Pera where she identifies three signs that you are experiencing interdepartmental tension. To register and learn more about how to reduce tension in the workplace please go here: https://fin-ed.info/3fsnXgF Podcast listeners can also use coupon code PODCAST10 for 10% off this timely webinar. This coupon is valid until October 2022. Today’s speaker has over 25 years of sales and leadership experience in the healthcare industry, including long-term care, hospice, home health care, assisted living, infusion, psychiatry, and pediatrics. Joanna’s expertise focuses on business development, employee coaching, and customer/employee engagement with a special emphasis on Emotional Intelligence. Her authentic style of leading is refreshing. She actively engages each person she works with in a productive way to achieve results. Check out these links for more info! Webinar Registration: https://fin-ed.info/3fsnXgF Speaker’s Website: https://www.poweredbypera.com/ Questions? support@eewebinarnetwork.com Follow us on LinkedIn: http://linkedin.com/company/hhwn Like us Facebook: http://facebook.com/hhwnwebinars Tweet us on Twitter: http://twitter.com/HospiceWebinars Read our blog: https://hhwnbulletin.medium.com/

Welcome to Essential Insights: A Podcast for Healthcare presented by the Hospice & Homecare Webinar Network. This week’s episode is a clip from the on-demand webinar, 22 Tactics to Increase Your CAHPS Scores in 2022 that covers two of the tactics that Susan has identified that will help increase your CAHPS scores. Register and learn more here: https://fin-ed.info/3pD8aQE. Podcast listeners can also use coupon code PODCAST10 for 10% off this timely webinar. This coupon is valid until October 2022. Susan Keane Baker, author of Managing Patient Expectations, is a dynamic speaker known for providing practical techniques that can be implemented quickly. A former hospital vice president, Susan attained the designation of Fellow of the American Society for Healthcare Risk Management. She has served as a member of the Board of Examiners for the Malcom Baldrige National Quality Award and is currently a Commissioner on the Connecticut State Commission on Medicolegal Investigations. Check out these links for more info! Webinar Registration: https://fin-ed.info/3pD8aQE Speaker’s Website: https://www.susanbaker.com/ Questions? support@eewebinarnetwork.com Follow us on LinkedIn: http://linkedin.com/company/hhwn Like us Facebook: http://facebook.com/hhwnwebinars Tweet us on Twitter: http://twitter.com/HospiceWebinars Read our blog: https://hhwnbulletin.medium.com/

Welcome to Essential Insights: A Podcast for Healthcare Professionals. Hosted by Sidnie Kane, VP and Program Coordinator for the Hospice & Home Care Webinar Network (HHWN). This week’s episode is a clip from HHWN’s on-demand webinar, Creating HIPAA Compliant Email & Social Media Content that Communicates Clearly with Patients & Peers that covers the 18 HIPAA identifiers that turn general info into protected healthcare information Register and learn more here: https://fin-ed.info/3bVTuFR. Podcast listeners can also use coupon code PODCAST10 for 10% off this timely webinar. This coupon is valid until October 2022. Today’s speaker is a recognized expert on workplace policy, communication, and compliance, she is the founder and executive director of The ePolicy Institute, Business Writing Institute, and Marijuana Policy Institute. Nancy is a professional trainer, policy writer, and consultant who helps hospice and home care employers worldwide minimize potentially costly electronic risks, including lawsuits and regulatory fines. She is also the author of 13 books, including Writing Effective E-Mail, The ePolicy Toolkit, and The Social Media Handbook. Check out these links for more info! Webinar Registration: https://fin-ed.info/3bVTuFR Speaker’s Website: http://www.epolicyinstitute.com/ Questions? support@eewebinarnetwork.com Follow us on LinkedIn: http://linkedin.com/company/hhwn Like us Facebook: http://facebook.com/hhwnwebinars Tweet us on Twitter: http://twitter.com/HospiceWebinars Read our blog: https://hhwnbulletin.medium.com/

Welcome to Essential Insights: A Podcast for Healthcare Professionals. Hosted by Sidnie Kane, VP and Program Coordinator for the Hospice & Home Care Webinar Network (HHWN). This week’s episode is a clip from HHWN’s on-demand webinar, Strengthening Your Referral Inquiry to Admission Process, that covers the referral inquiry to admission process: the anatomy of the intake. Register and learn more here https://fin-ed.info/3qfLsOA Podcast listeners can also use coupon code PODCAST10 for 10% off this timely webinar. This coupon is valid until October 2022. Our speaker, Kurt Kazanowski is a consultant, author and coach for hospice and home care organizations as well as the owner of two successful personal care home health companies. As a health care executive and successful entrepreneur, he has helped numerous health care organizations develop the necessary strategies to improve service delivery, grow market share and enhance profitability. Check out these links for more info! Webinar Registration: https://fin-ed.info/3qfLsOA Speaker’s Website: https://hospiceadvisors.com/ Questions? support@eewebinarnetwork.com Follow us on LinkedIn: http://linkedin.com/company/hhwn Like us Facebook: http://facebook.com/hhwnwebinars Tweet us on Twitter: http://twitter.com/HospiceWebinars Read our blog: https://hhwnbulletin.medium.com/

Welcome to Essential Insights: A Podcast for Healthcare Professionals. Hosted by Sidnie Kane, VP and Program Coordinator for the Hospice & Homecare Webinar Network (HHWN). This week’s episode is a clip from HHWN’s on-demand webinar, World Class Service Excellence: 90 Ideas in 90 Minutes!, that covers 10 of the 90 ideas that Susan has complied on how to provide world class service excellence. Register and learn more here: https://fin-ed.info/3qgOh1G Podcast listeners can also use coupon code PODCAST10 for 10% off this timely webinar. This coupon is valid until October 2022. Our speaker, Susan Keane Baker, is the author of Managing Patient Expectations, and dynamic speaker known for providing practical techniques that can be implemented quickly. She is a former hospital vice president and attained the designation of Fellow of the American Society for Healthcare Risk Management. Susan has served as a member of the Board of Examiners for the Malcom Baldrige National Quality Award and is currently a Commissioner on the Connecticut State Commission. Check out these links for more info! Webinar Registration Link: https://fin-ed.info/3qgOh1G Speaker’s Website: https://www.susanbaker.com/ Questions? support@eewebinarnetwork.com Follow us on LinkedIn: http://linkedin.com/company/hhwn Like us Facebook: http://facebook.com/hhwnwebinars Tweet us on Twitter: http://twitter.com/HospiceWebinars Read our blog: https://hhwnbulletin.medium.com/

Welcome to Essential Insights: A Podcast for Healthcare Professionals. Hosted by Sidnie Kane, VP and Program Coordinator for the Hospice & Homecare Webinar Network (HHWN). This week’s episode is a clip from HHWN’s on-demand webinar, FAQs for Hospice Social Workers & Chaplains: Eligibility, Comprehensive   Assessments, POC, IDG & Visit Frequency, that covers the hospice social worker and chaplain role in creating an effective plan of care. Register and learn more here: https://fin-ed.info/3cZgC7tPodcast listeners can also use coupon code PODCAST10 for 10% off this timely webinar. This coupon is valid until October 2022. Our speaker has over 30 years experience serving the healthcare community, a Bachelor’s in both Nursing and Social Work, and owns Ahearn Advisement Partners. She has worked in a variety of post-acute care settings with an emphasis on home health and hospice, home infusion, homecare, and skilled nursing as a PICC and compliance expert. Kathy began healthcare work due to a disabled parent and later a child living with chronic disease state. She has experienced healthcare professionally and personally, dedicating her life to it and to working as a change agent for the betterment of all served. Check out these links for more info! Webinar Registration: https://fin-ed.info/3cZgC7t Speaker’s Website: https://ahearnadvisors.com/ Questions? support@eewebinarnetwork.com Follow us on LinkedIn: http://linkedin.com/company/hhwn Like us Facebook: http://facebook.com/hhwnwebinars Tweet us on Twitter: http://twitter.com/HospiceWebinars Read our blog: https://hhwnbulletin.medium.com/

Welcome to Essential Insights: A Podcast for Healthcare Professionals. Hosted by Sidnie Kane, VP and Program Coordinator for the Hospice & Homecare Webinar Network (HHWN). This week’s episode is a clip from HHWN’s on-demand webinar, Maximize Your Hospice QAPI Program to Boost Organizational Compliance & Performance, that covers the benefits of an effective QAPI program. Register and learn more here: https://fin-ed.info/3wOt7KX. Podcast listeners can also use coupon code PODCAST10 for 10% off this timely webinar. This coupon is valid until October 2022. Our speaker, Sharon Litwin is currently Senior Manager of Coding and Clinical Consulting at Healthcare Provider Solutions, Inc. She is a current ACHC and CHAP Certified Consultant. Sharon assists homecare, home health, and hospice agencies in providing quality, meeting regulations, ICD-10 coding, OASIS, increasing outcomes and Star Ratings, and having continued survey readiness. Check out these links for more info! Webinar Registration: https://fin-ed.info/3wOt7KX Speaker’s Website: https://healthcareprovidersolutions.com/ Questions? support@eewebinarnetwork.com Follow us on LinkedIn: http://linkedin.com/company/hhwn Like us Facebook: http://facebook.com/hhwnwebinars Tweet us on Twitter: http://twitter.com/HospiceWebinars Read our blog: https://hhwnbulletin.medium.com/

Welcome to Essential Insights: A Podcast for Healthcare Professionals. Hosted by Sidnie Kane, Program Coordinator for the Hospice & Homecare Webinar Network (HHWN). This week’s episode is a clip from HHWN’s on-demand webinar, Marijuana HR Policy & Best Practices: Handling Employee Medical & Recreational Use, that covers federal vs state law, definitions of cannabis, marijuana, THC, CBD, and hemp, including illegal CBD and legal hemp. It will also review state-by-state examples of marijuana laws. Register and learn more here: https://fin-ed.info/3xG7jBe. Podcast listeners can also use coupon code PODCAST10 for 10% off this timely webinar. This coupon is valid until October 2022. Our speaker Nancy Flynn is a recognized expert on workplace policy, communication, and compliance. She is the founder and executive director of The ePolicy Institute, Business Writing Institute, and Marijuana Policy Institute. Nancy is a professional trainer, policy writer, and consultant who helps employers worldwide minimize potentially costly electronic risks, including lawsuits and regulatory fines. Check out these links for more info! Nancy’s Website: https://www.marijuanapolicyinstitute.com/ Questions? support@eewebinarnetwork.com Follow us on LinkedIn: http://linkedin.com/company/hhwn Like us Facebook: http://facebook.com/hhwnwebinars Tweet us on Twitter: http://twitter.com/HospiceWebinars Read our blog: https://hhwnbulletin.medium.com/

Welcome to Essential Insights: A Podcast for Healthcare Professionals. Hosted by Sidnie Kane, Program Coordinator for the Hospice & Homecare Webinar Network (HHWN). This week’s episode is an interview with Brad Brewer. Listeners will learn more about his book "Where the Apple Falls" and about his work within the hospice community. Brad is the President & CEO of LegacyKept, a social enterprise dedicated to strengthening family relationships and preserving life stories as keepsake books. After serving for over fifteen years as a leader in higher education and national foundations, Brad now leads LegacyKept in national partnership development and educational programs. He is also an author, speaker, and performing songwriter. Brad holds a bachelor's degree in Communication Studies and Leadership from Christopher Newport University and an M.B.A. from William and Mary. Check out these links for more info! Where the Apple Falls Website: https://www.bradbrewerbooking.com/ Speaker’s Website: https://legacykept.com/lgc/s/home Questions? support@eewebinarnetwork.com Follow us on LinkedIn: http://linkedin.com/company/hhwn Like us Facebook: http://facebook.com/hhwnwebinars Tweet us on Twitter: http://twitter.com/HospiceWebinars Read our blog: https://hhwnbulletin.medium.com/

Welcome to Essential Insights: A Podcast for Healthcare Professionals. Hosted by Sidnie Kane, Program Coordinator for the Hospice & Homecare Webinar Network. My goal is to bring the listener, the essential worker, the latest information and high-quality education on critical topics that healthcare professionals are facing on a daily basis. The 25th episode is a webinar clip recorded on 6/1/21 and it covers what a mission critical life review program can do for your hospice and the families you serve Register and learn more here: https://fin-ed.info/3gXVP59. Our speaker Brad Brewer is the President & CEO of LegacyKept, a social enterprise dedicated to strengthening family relationships and preserving life stories as keepsake books. After serving for over fifteen years as a leader in higher education and national foundations, Brad now leads LegacyKept in national partnership development and educational programs. He is also an author, speaker, and performing songwriter. Brad holds a bachelor's degree in Communication Studies and Leadership from Christopher Newport University and an M.B.A. from William and Mary. Be sure to check out Brad’s webinar available now to view on-demand that the audio was clipped from called Why Life Review Should Be a Hospice Priority.This webinar is offered as a complimentary registration. Check out these links for more info! Complimentary Webinar Registration: https://fin-ed.info/3gXVP59 LegacyKept: https://legacykept.com/lgc/s/home Questions?: support@eewebinarnetwork.com Follow us on LinkedIn: http://linkedin.com/company/hhwn Like us Facebook: http://facebook.com/hhwnwebinars Tweet us on Twitter: http://twitter.com/HospiceWebinars

Welcome to Essential Insights: A Podcast for Healthcare Professionals. Hosted by Sidnie Kane, Program Coordinator for the Hospice & Homecare Webinar Network. My goal is to bring the listener, the essential worker, the latest information and high-quality education on critical topics that healthcare professionals are facing on a daily basis. The 24th episode is a webinar clip recorded on 5/20/21 and it is a sneak peak of the webinar and will review the five principles of trauma informed care and obtaining informed consent, especially as it pertains to members of the LGBQ+ community. Register and learn more here: http://fin-ed.info/2Z6pgty. Our speaker Gary Gardia began his hospice career as a volunteer over 35 years ago. Since then, he has worked in many capacities leading a variety of teams and departments including volunteers, social workers, bereavement, and education. Gary holds Master’s Degrees in both Education and Social Work and is a Licensed Clinical Social Worker. He also holds the new Advanced Palliative Hospice Social Worker Certification (APHSW-C). He is a frequent presenter and keynote speaker at state and national conferences and works as a consultant for various businesses and healthcare organizations. Be sure to check out Gary’s webinar available now to view on-demand that the audio was clipped from called LGBTQ+ Counseling: Finding Meaning in End-of-Life Care. Podcast listeners can also use coupon code PODCAST10 for 10% off this timely webinar. This coupon is valid until October 2022. Check out these links for more info! LGBTQ+ Counseling Webinar: http://fin-ed.info/2Z6pgty Questions?: support@eewebinarnetwork.com Follow us on LinkedIn: http://linkedin.com/company/hhwn Like us Facebook: http://facebook.com/hhwnwebinars Tweet us on Twitter: http://twitter.com/HospiceWebinars

Welcome to Essential Insights: A Podcast for Healthcare Professionals. Hosted by Sidnie Kane, Program Coordinator for the Hospice & Homecare Webinar Network. My goal is to bring the listener, the essential worker, the latest information and high-quality education on critical topics that healthcare professionals are facing on a daily basis. The 23rd episode is a webinar clip recorded on 5/12/21 and it will cover the importance of surveillance to detect and respond to a pandemic. Register and learn more here: https://fin-ed.info/3hmIK7y. Our speaker is Kathy Ahearn who has over 30 years experience serving the healthcare community, a Bachelor’s in both Nursing and Social Work, and owns Ahearn Advisement Partners. She has worked in a variety of post-acute care settings with an emphasis on home health and hospice, home infusion, homecare, and skilled nursing as a PICC and compliance expert. Kathy began healthcare work due to a disabled parent and later a child living with chronic disease state. She has experienced healthcare professionally and personally, dedicating her life to it and to working as a change agent for the betterment of all served. Be sure to check out Kathy’s webinar available now to view on-demand that the audio was clipped from called Infection Control & Prevention: How to Implement & Integrate a Comprehensive Surveillance Program. Podcast listeners can also use coupon code PODCAST10 for 10% off this timely webinar. This coupon is valid until October 2022. Check out these links for more info! Infection Control Webinar: https://fin-ed.info/3hmIK7y Kathy’s website: https://ahearnadvisors.com/ Questions?: support@eewebinarnetwork.com Follow us on LinkedIn: http://linkedin.com/company/hhwn Like us Facebook: http://facebook.com/hhwnwebinars Tweet us on Twitter: http://twitter.com/HospiceWebinars

Welcome to Essential Insights: A Podcast for Healthcare Professionals. Hosted by Sidnie Kane, Program Coordinator for the Hospice & Homecare Webinar Network. My goal is to bring the listener, the essential worker, the latest information and high-quality education on critical topics that healthcare professionals are facing on a daily basis. The 22nd episode is a webinar clip recorded on 4/28/21 and it covers how you can use the GAP method to hold employees accountable. Register and learn more here: https://fin-ed.info/3uHFqHV. Our speaker is Joanna Pera has over 25 years of sales and leadership experience in the healthcare industry, including long-term care, hospice, home health care, assisted living, infusion, psychiatry, and pediatrics. Joanna’s expertise focuses on business development, employee coaching, and customer/employee engagement with a special emphasis on Emotional Intelligence and how it impacts organizational objectives. Joanna has served in senior leadership roles for large healthcare organizations and continues to have a passion for sales, sales effectiveness, and growing leaders. Be sure to check out Joanna’s webinar available now to view on-demand that the audio was clipped from called Accountability in a Virtual World – Get It Done. Podcast listeners can also use coupon code PODCAST10 for 10% off this timely webinar. This coupon is valid until October 2022. Check out these links for more info! Accountability in a Virtual World Webinar: https://fin-ed.info/3uHFqHV. Joanna’s website: https://www.poweredbypera.com/ Questions?: support@eewebinarnetwork.com Follow us on LinkedIn: http://linkedin.com/company/hhwn Like us Facebook: http://facebook.com/hhwnwebinars Tweet us on Twitter: http://twitter.com/HospiceWebinars

Welcome to Essential Insights: A Podcast for Healthcare Professionals. Hosted by Sidnie Kane, Program Coordinator for the Hospice & Homecare Webinar Network. My goal is to bring the listener, the essential worker, the latest information and high-quality education on critical topics that healthcare professionals are facing on a daily basis. The 21st episode is a webinar clip recorded on 4/20/21 and it covers IDG common issues, agenda, and presentation. Register and learn more here: https://fin-ed.info/33GPXY1. Our speaker is Our speaker is Sharon Litwin. She is currently Senior Manager of Coding & Clinical Consulting at Healthcare Provider Solutions Inc. Sharon is also a frequent webinar presenter for our network. Be sure to check out her latest webinar available now to view on-demand that the audio was clipped from called Care Planning Drill Down: Utilize Your Interdisciplinary Team to Protect Against Top Deficiencies. Podcast listeners can also use coupon code PODCAST10 for 10% off this timely webinar. This coupon is valid until October 2022. Check out these links for more info! 4/20/21 Care Planning Drill Down Webinar: https://fin-ed.info/33GPXY1 Healthcare Provider Solutions: https://healthcareprovidersolutions.com/ Questions?: support@eewebinarnetwork.com Follow us on LinkedIn: http://linkedin.com/company/hhwn Like us Facebook: http://facebook.com/hhwnwebinars Tweet us on Twitter: http://twitter.com/HospiceWebinars

Welcome to Essential Insights: A Podcast for Healthcare Professionals. Hosted by Sidnie Kane, Program Coordinator for the Hospice & Homecare Webinar Network. My goal is to bring the listener, the essential worker, the latest information and high-quality education on critical topics that healthcare professionals are facing on a daily basis. The 20th episode is a webinar clip recorded on 4/22/21 and it covers the costs associated with virtually engaging. Register and learn more here: http://fin-ed.info/3kILZ8R. Our speaker is Joanna Pera has over 25 years of sales and leadership experience in the healthcare industry, including long-term care, hospice, home health care, assisted living, infusion, psychiatry, and pediatrics. Joanna’s expertise focuses on business development, employee coaching, and customer/employee engagement with a special emphasis on Emotional Intelligence and how it impacts organizational objectives. Joanna has served in senior leadership roles for large healthcare organizations and continues to have a passion for sales, sales effectiveness, and growing leaders. Be sure to check out Joanna’s webinar available now to view on-demand that the audio was clipped from called Virtually Engaging Employees – Involve Your Team. Podcast listeners can also use coupon code PODCAST10 for 10% off this timely webinar. This coupon is valid until October 2022. Check out these links for more info! Virtually Engaging Employees Webinar: http://fin-ed.info/3kILZ8R Joanna’s website: https://www.poweredbypera.com/ Questions?: support@eewebinarnetwork.com Follow us on LinkedIn: http://linkedin.com/company/hhwn Like us Facebook: http://facebook.com/hhwnwebinars Tweet us on Twitter: http://twitter.com/HospiceWebinars

Welcome to Essential Insights: A Podcast for Healthcare Professionals. Hosted by Sidnie Kane, Program Coordinator for the Hospice & Homecare Webinar Network. My goal is to bring the listener, the essential worker, the latest information and high-quality education on critical topics that healthcare professionals are facing on a daily basis. The 19th episode is a webinar clip recorded on 3/30/21 and covers Communicating Your Commitment to Diversity & Inclusion: Creating Effective Policies & Procedures. Our speaker is Nancy Flynn. Nancy is an expert on workplace policy, communication, and compliance, she is the founder and executive director of The ePolicy Institute, Business Writing Institute, and Marijuana Policy Institute. She is a professional trainer, policy writer, and consultant who helps hospice and home care employers worldwide minimize potentially costly electronic risks, including lawsuits and regulatory fines. Be sure to check out Nancy’s latest webinar that the audio was clipped from called Communicating Your Commitment to Diversity & Inclusion: Creating Effective Policies & Procedures. Register and learn more here: https://fin-ed.info/3syDJKZ. Podcast listeners can also use coupon code PODCAST10 for 10% off this timely webinar. This coupon is valid until October 2022. Check out these links for more info! Latest webinar by Nancy on Updating Policies: https://fin-ed.info/3syDJKZ Nancy’s website: http://www.epolicyinstitute.com/ Questions?: support@eewebinarnetwork.com Follow us on LinkedIn: http://linkedin.com/company/hhwn Like us Facebook: http://facebook.com/hhwnwebinars Tweet us on Twitter: http://twitter.com/HospiceWebinars

Welcome to Essential Insights: A Podcast for Healthcare Professionals. Hosted by Sidnie Kane, Program Coordinator for the Hospice & Homecare Webinar Network. My goal is to bring the listener, the essential worker, the latest information and high-quality education on critical topics that healthcare professionals are facing on a daily basis. The 18th episode is a webinar sneak peek that covers the critical nature of hospice documentation. Our speaker is Kathy Ahearn. She is the owner of Ahearn Advisement Partners and consulting service specializing in all areas post-acute. She has a degree both in Nursing and Social Work with a strong background in Oncology Nursing, Hospice and Home Health. Kathy is also a frequent webinar presenter. Be sure to check out her latest webinar Compliance for the Hospice Nurse & Aide. Podcast listeners can also use coupon code PODCAST10 for 10% off this timely webinar. This coupon is valid until October 2022. Check out these links for more info! Compliance for the Nurse Aide Webinar: http://fin-ed.info/3sMa9SS Ahearn Advisement: https://ahearnadvisors.com/ Questions?: support@eewebinarnetwork.com Follow us on LinkedIn: https://www.linkedin.com/company/hhwn Give us a like on Facebook: https://www.facebook.com/hhwnwebinars Tweet us on Twitter: http://twitter.com/HospiceWebinars

Welcome to Essential Insights: A Podcast for Healthcare Professionals. Hosted by Sidnie Kane, Program Coordinator for the Hospice & Homecare Webinar Network. My goal is to bring the listener, the essential worker, the latest information and high-quality education on critical topics that healthcare professionals are facing on a daily basis. The 17th episode is a webinar clip recorded on 11/19/20 and it covers the costs associated with workplace negativity. Register and learn more here: http://fin-ed.info/385wtie. Our speaker is Joanna Pera has over 25 years of sales and leadership experience in the healthcare industry, including long-term care, hospice, home health care, assisted living, infusion, psychiatry, and pediatrics. Joanna’s expertise focuses on business development, employee coaching, and customer/employee engagement with a special emphasis on Emotional Intelligence and how it impacts organizational objectives. Joanna has served in senior leadership roles for large healthcare organizations and continues to have a passion for sales, sales effectiveness, and growing leaders. Be sure to check out Joanna’s removing negativity webinar (available now to view in the recorded webinar + free digital download format) that the audio was clipped from called Wipe It Out: Removing Negativity from the Workplace. Podcast listeners can also use coupon code PODCAST10 for 10% off this timely webinar. This coupon is valid until October 2022. Check out these links for more info! Removing Negativity Webinar: http://fin-ed.info/385wtie Joanna’s website: https://www.poweredbypera.com/ Questions?: support@eewebinarnetwork.com Follow us on LinkedIn: http://linkedin.com/company/hhwn Like us Facebook: http://facebook.com/hhwnwebinars Tweet us on Twitter: http://twitter.com/HospiceWebinars

Welcome to Essential Insights: A Podcast for Healthcare Professionals. Hosted by Sidnie Kane, Program Coordinator for the Hospice & Homecare Webinar Network. My goal is to bring the listener, the essential worker, the latest information and high-quality education on critical topics that healthcare professionals are facing on a daily basis. Today’s episode is an audio clip from a webinar presented by Gloria Turner of Turner Healthcare Consulting titled Sales Training Part 1: Authentic & Meaningful Conversations. Our speaker, Gloria Turner, has dedicated herself to healthcare clients in business development and operations. She has successfully lead teams, analyzed growth cycles, and implemented solutions to deliver quality care. She has worked in new market development, business turnarounds, and contributed to the financial success of many organizations. Gloria is the CEO of Turner Healthcare Consulting. She and her team work with providers across the United States and are passionate about advocating for those who need care. If you enjoyed today’s podcast you can register for the OnDemand webinar titled Sales Training Part 1: Authentic & Meaningful Conversations. It is available now. You can also check out The Art of Successful & Meaningful Selling Series. Which includes sales training part 1 and 2 as well as a webinar designed for the sales performance manager. Register and learn more here http://fin-ed.info/3bdtaHJ. Podcast listeners can also use coupon code PODCAST10 for 10% off any of these webinars. This coupon is valid until October 2022. Check out these links for more info! Selling Series: http://fin-ed.info/3bdtaHJ Gloria’s website: https://www.turnerhealthcareconsulting.com/ Questions?: support@eewebinarnetwork.com Follow us on LinkedIn: http://linkedin.com/company/hhwn Like us Facebook: http://facebook.com/hhwnwebinars Tweet us on Twitter: http://twitter.com/HospiceWebinars

Welcome to Essential Insights: A Podcast for Healthcare Professionals. Hosted by Sidnie Kane, Program Coordinator for the Hospice & Homecare Webinar Network. My goal is to bring the listener, the essential worker, the latest information and high-quality education on critical topics that healthcare professionals are facing on a daily basis. The 15th episode is a quick insight into a webinar sneak peek on the importance of patient education in Telehealth and includes a real-life story from Sharon herself on why it is so important. Our speaker is Sharon Litwin. She is currently Senior Manager of Coding & Clinical Consulting at Healthcare Provider Solutions, Inc. Sharon is also a frequent webinar presenter for our network. Be sure to check out her latest webinar Maximize the Benefits of Telehealth in Home Health & Hospice. Podcast listeners can also use coupon code PODCAST10 for 10% off this timely webinar. This coupon is valid until October 2022. Check out these links for more info! Telehealth Webinar: http://fin-ed.info/3rgmgXJ Healthcare Provider Solutions: https://healthcareprovidersolutions.com/ Questions?: support@eewebinarnetwork.com Follow us on LinkedIn: https://www.linkedin.com/company/hhwn Give us a like on Facebook: https://www.facebook.com/hhwnwebinars Tweet us on Twitter: http://twitter.com/HospiceWebinars

Welcome to Essential Insights: A Podcast for Healthcare Professionals. Hosted by Sidnie Kane, Program Coordinator for the Hospice & Homecare Webinar Network. My goal is to bring the listener, the essential worker, the latest information and high-quality education on critical topics that healthcare professionals are facing on a daily basis. The 14th episode is a webinar sneak peek that covers the current healthcare merger and acquisition landscape and the top three trends driving it. Our speaker is Kathy Ahearn. She is the owner of Ahearn Advisement Partners and consulting service specializing in all areas post-acute. She has a degree both in Nursing and Social Work with a strong background in Oncology Nursing, Hospice and Home Health. Kathy is also a frequent webinar presenter. Be sure to check out her latest webinar Healthcare Due Diligence: The Who, What, Where & When. Podcast listeners can also use coupon code PODCAST10 for 10% off this timely webinar. This coupon is valid until October 2022. Check out these links for more info! Due Diligence Webinar: http://fin-ed.info/3c2riAX Ahearn Advisement: https://ahearnadvisors.com/ Questions?: support@eewebinarnetwork.com Follow us on LinkedIn: https://www.linkedin.com/company/hhwn Give us a like on Facebook: https://www.facebook.com/hhwnwebinars Tweet us on Twitter: http://twitter.com/HospiceWebinars

Welcome to Essential Insights: A Podcast for Healthcare Professionals. Hosted by Sidnie Kane, Program Coordinator for the Hospice & Homecare Webinar Network. My goal is to bring the listener, the essential worker, the latest information and high-quality education on critical topics that healthcare professionals are facing on a daily basis. The 13th episode is on “Trending Questions from Hospice Volunteers and Mangers” which will be answered by industry expert Gary Gardia. Gary has over 35 experience in healthcare. He began his hospice career as a volunteer. Since then he has worked in many capacities leading a variety of teams and departments including volunteers, social workers, bereavement, and education. If you want to learn more about this topic after the podcast, please use this link: http://fin-ed.info/3dCCM0n to see the latest Volunteer Manager webinars that are available now to view and download! Check out these links for more info! Volunteer Manager Webinars: http://fin-ed.info/3dCCM0n Questions?: support@eewebinarnetwork.com Follow us on LinkedIn: http://linkedin.com/company/hhwn Like us Facebook: http://facebook.com/hhwnwebinars Tweet us on Twitter: http://twitter.com/HospiceWebinars

Welcome to Essential Insights: A Podcast for Healthcare Professionals. Hosted by Sidnie Kane, Program Coordinator for the Hospice & Homecare Webinar Network. My goal is to bring the listener, the essential worker, the latest information and high-quality education on critical topics that healthcare professionals are facing on a daily basis. The 12th episode is a webinar clip recorded on 1/28/21 and covers top trends affecting physicians. Our speaker, Gloria Turner, has dedicated herself to healthcare clients in business development and operations. She has successfully lead teams, analyzed growth cycles, and implemented solutions to deliver quality care. She has worked in new market development, business turnarounds, and contributed to the financial success of many organizations. Gloria is the CEO of Turner Healthcare Consulting. She and her team work with providers across the United States and are passionate about advocating for those who need care. Be sure to check out Gloria’s webinar on building physician relationships (available now to view in the recorded webinar + free digital download format) that the audio was clipped from called Understanding Physician Relationships: Creating Strong Partnerships in an Evolving Healthcare Landscape. Register and learn more here https://fin-ed.info/3pyWkVX. Podcast listeners can also use coupon code PODCAST10 for 10% off this timely webinar. This coupon is valid until October 2022. Check out these links for more info! Building Physician Relationships Webinar: https://fin-ed.info/3pyWkVX Gloria’s website: https://www.turnerhealthcareconsulting.com/ Questions?: support@eewebinarnetwork.com Follow us on LinkedIn: http://linkedin.com/company/hhwn Like us Facebook: http://facebook.com/hhwnwebinars Tweet us on Twitter: http://twitter.com/HospiceWebinars

Welcome to Essential Insights: A Podcast for Healthcare Professionals. Hosted by Sidnie Kane, Program Coordinator for the Hospice & Homecare Webinar Network. My goal is to bring the listener, the essential worker, the latest information and high-quality education on critical topics that healthcare professionals are facing on a daily basis. The 11th episode is a webinar clip recorded on 10/27/20 and covers Assertive Communication Training. Our speaker is Joanna Pera has over 25 years of sales and leadership experience in the healthcare industry, including long-term care, hospice, home health care, assisted living, infusion, psychiatry, and pediatrics. Joanna’s expertise focuses on business development, employee coaching, and customer/employee engagement with a special emphasis on Emotional Intelligence and how it impacts organizational objectives. Joanna has served in senior leadership roles for large healthcare organizations and continues to have a passion for sales, sales effectiveness, and growing leaders. Be sure to check out Joanna’s assertiveness training webinar (available now to view in the recorded webinar + free digital download format) that the audio was clipped from called Mean What You Say, Say What You Mean: Assertiveness Training for Professionals. Register and learn more here: http://fin-ed.info/3cKs5bO. Podcast listeners can also use coupon code PODCAST10 for 10% off this timely webinar. This coupon is valid until October 2022. Check out these links for more info! Assertive Communication Webinar: http://fin-ed.info/3cKs5bO Joanna’s website: https://www.poweredbypera.com/ Questions?: support@eewebinarnetwork.com Follow us on LinkedIn: http://linkedin.com/company/hhwn Like us Facebook: http://facebook.com/hhwnwebinars Tweet us on Twitter: http://twitter.com/HospiceWebinars

Welcome to Essential Insights: A Podcast for Healthcare Professionals. Hosted by Sidnie Kane, Program Coordinator for the Hospice & Homecare Webinar Network. My goal is to bring the listener, the essential worker, the latest information and high-quality education on critical topics that healthcare professionals are facing on a daily basis. The 10th episode is a webinar clip recorded on 1/7/21 and covers Medicare Advantage and Hospice. Our speaker is Melinda Gaboury. Melinda has more than 29 years in home care experience, including extensive day-to-day interaction with home care and hospice professionals, and over 18 years of executive speaking and educating. Melinda has profound experience in Medicare PPS training, billing, collections, case-mix calculations, chart reviews, and due diligence. She is also the author of the Home Health OASIS Guide to OASIS-D1. Be sure to check out Melinda’s latest webinar (available now to view in the recorded webinar + free digital download format) that the audio was clipped from called Medicare Advantage & Hospice: The Time Has Come. Register and learn more here: http://fin-ed.info/3oCdL82. Podcast listeners can also use coupon code PODCAST20 for 20% off this timely webinar. This coupon is valid until October 2022. Check out these links for more info! Latest webinar on Medicare Advantage: http://fin-ed.info/3oCdL82 Melinda’s website: https://healthcareprovidersolutions.com/ Questions?: support@eewebinarnetwork.com Follow us on LinkedIn: http://linkedin.com/company/hhwn Like us Facebook: http://facebook.com/hhwnwebinars Tweet us on Twitter: http://twitter.com/HospiceWebinars

Welcome to Essential Insights: A Podcast for Healthcare Professionals. Hosted by Sidnie Kane, Program Coordinator for the Hospice & Homecare Webinar Network. My goal is to bring the listener, the essential worker, the latest information and high-quality education on critical topics that healthcare professionals are facing on a daily basis. The 9th episode is a webinar clip recorded on 1/6/21 and covers Updating Electronic Policies for Work from Home Staff. Our speaker is Nancy Flynn. Nancy is an expert on workplace policy, communication, and compliance, she is the founder and executive director of The ePolicy Institute, Business Writing Institute, and Marijuana Policy Institute. She is a professional trainer, policy writer, and consultant who helps hospice and home care employers worldwide minimize potentially costly electronic risks, including lawsuits and regulatory fines. Be sure to check out Nancy’s latest webinar (available now to view in the recorded webinar + free digital download format) that the audio was clipped from called Updating Electronic Policies for Work-from-Home Employees: Best Practices for Email, Web, Mobile & Social Media Compliance. Register and learn more here: http://fin-ed.info/3sgIBoX. Podcast listeners can also use coupon code PODCAST10 for 10% off this timely webinar. This coupon is valid until October 2022. Check out these links for more info! Latest webinar by Nancy on Updating Policies: http://fin-ed.info/3sgIBoX Nancy’s website: http://www.epolicyinstitute.com/ Questions?: support@eewebinarnetwork.com Follow us on LinkedIn: http://linkedin.com/company/hhwn Like us Facebook: http://facebook.com/hhwnwebinars Tweet us on Twitter: http://twitter.com/HospiceWebinars

Welcome to Essential Insights: A Podcast for Healthcare Professionals. Hosted by Sidnie Kane, Program Coordinator for the Hospice & Homecare Webinar Network. My goal is to bring the listener, the essential worker, the latest information and high-quality education on critical topics that healthcare professionals are facing on a daily basis. The 8th episode covers vaccine skepticism and the COVID-19 vaccine. Our speaker is Kathy Ahearn. She is the owner of Ahearn Advisement Partners and consulting service specializing in all areas post-acute. She has a degree both in Nursing and Social Work with a strong background in Oncology Nursing, Hospice and Home Health. Kathy is also a frequent webinar presenter. Be sure to check out her latest webinar Vaccine Skepticism in the Age of COVID-19: Educating Patients & Staff to Alleviate Fears & Achieve Compliance. Podcast listeners can also use coupon code PODCAST10 for 10% off this timely webinar. This coupon is valid until October 2022. Check out these links for more info! Latest webinars by Kathy: https://bit.ly/39qUHVB Ahearn Advisement: https://ahearnadvisors.com/ Questions?: support@eewebinarnetwork.com Follow us on LinkedIn: https://www.linkedin.com/company/hhwn Give us a like on Facebook: https://www.facebook.com/hhwnwebinars

Welcome to Essential Insights: A Podcast for Healthcare Professionals. Hosted by Sidnie Kane, Program Coordinator for the Hospice & Homecare Webinar Network. My goal is to bring the listener, the essential worker, the latest information and high-quality education on critical topics that healthcare professionals are facing on a daily basis. The 7th episode covers Audits & ADR/TPE: Successfully Maneuver Through the Process & Avoid Future Denials. Our speaker is Kathy Ahearn. She is the owner of Ahearn Advisement Partners and consulting service specializing in all areas post-acute. She has a degree both in Nursing and Social Work with a strong background in Oncology Nursing, Hospice and Home Health. Kathy is also a frequent webinar presenter. Be sure to check out her latest webinar Audits & ADR/TPE: How to Approach & Successfully Maneuver Through the Process. Podcast listeners can also use coupon code PODCAST10 for 10% off this timely webinar. This coupon is valid until October 2022. Check out these links for more info! Latest webinars by Kathy: https://bit.ly/36m4aKD Ahearn Advisement: https://ahearnadvisors.com/ Questions?: support@eewebinarnetwork.com Follow us on LinkedIn: https://www.linkedin.com/company/hhwn Give us a like on Facebook: https://www.facebook.com/hhwnwebinars

Welcome to Essential Insights: A Podcast for Healthcare Professionals. Hosted by Sidnie Kane, Program Coordinator for the Hospice & Homecare Webinar Network. My goal is to bring the listener, the essential worker, the latest information and high-quality education on critical topics that healthcare professionals are facing on a daily basis. The sixth episode covers Strategic Planning During a Pandemic: How this Benefits Your Agency.  Our speaker is Kathy Ahearn. She is the owner of Ahearn Advisement Partners and consulting service specializing in all areas post-acute. She has a degree both in Nursing and Social Work with a strong background in Oncology Nursing, Hospice and Home Health. Kathy is also a frequent webinar presenter. Be sure to check out her latest webinar Strategic Planning During a Pandemic: Predicting the Unpredictable. Podcast listeners can also use coupon code PODCAST10 for 10% off this timely webinar. This coupon is valid until October 2022. Check out these links for more info! Latest webinars by Kathy: https://bit.ly/2G7s0AL Ahearn Advisement: https://ahearnadvisors.com/ Questions?: support@eewebinarnetwork.com Follow us on LinkedIn: https://www.linkedin.com/company/hhwn Give us a like on Facebook: https://www.facebook.com/hhwnwebinars

Welcome to Essential Insights: A Podcast for Healthcare Professionals. Hosted by Sidnie Kane, Program Coordinator for the Hospice & Homecare Webinar Network. My goal is to bring the listener, the essential worker, the latest information and high-quality education on critical topics that healthcare professionals are facing on a daily basis. The fifth episode covers IDG Meetings. Our speaker today is the Executive Director of the Advanced Palliative Hospice Social Work certification organization, Gary Gardia. He will cover IDG meetings and the importance of holistic/interdisciplinary care models. Gary’s knowledge in the field brings a very real aspect to his teachings that healthcare workers can relate to. He gives real-life examples and applications that people can use in their daily work routines. He covers many challenging topics in a professional and easy to understand manner. Gary is truly a top-notch speaker and we are so thankful to have him share his expert knowledge on the podcast today. Check out these links for more info! Latest IDG webinar by Gary: https://bit.ly/2F3FnRJ Gary’s Social Worker Series: https://bit.ly/304IaRE Follow us on LinkedIn: https://www.linkedin.com/company/hhwn Give us a like on Facebook: https://www.facebook.com/hhwnwebinars Over 34 years ago, Gary began his hospice career as a volunteer. Since then he has worked in many capacities leading a variety of teams and departments including volunteers, social workers, bereavement, and education. Gary holds Masters Degrees in both Education and Social Work and is a Licensed Clinical Social Worker. He also holds the new Advanced Palliative Hospice Social Worker Certification (APHSW-C). Gary received the National Hospice and Palliative Care Organization’s (NHPCO) Heart of Hospice Award for developing innovative programs to meet the needs of caregivers and the bereaved and is the recipient of the national social work organization Social Work Hospice and Palliative Network (SWHPN) Award of Excellence in Professional Education. He is a frequent presenter and keynote speaker at state and national conferences and works as a consultant for various businesses and healthcare organizations. He is currently the Executive Director of the Advanced Palliative Hospice Social Work certification organization

Welcome to Essential Insights: A Podcast for Healthcare Professionals. Hosted by Sidnie Kane, Program Coordinator for the Hospice & Homecare Webinar Network. My goal is to bring the listener, the essential worker, the latest information, and high-quality education on critical topics that healthcare professionals are facing on a daily basis. The fourth episode is “I’m Sorry to Hear That…” How to Respond More Effectively to Complaints. We will cover three main areas: Listen, Apologize & Give. Our guest speaker and industry expert today is Susan Keane Baker. Susan is a dynamic speaker who provides practical techniques that can be implemented quickly. She works with healthcare organizations that want to be known for exceptional patient care and with people who want happier patients. Podcasts listeners can enter to win her book “I’m Sorry to Hear That” by emailing support@eewebinarnetwork.com with podcast in the subject line and let us know what you enjoyed the most about today’s podcast. One lucky winner will be drawn randomly and will be announced on a future episode and contacted by email. Please note your email will not be used for any other purpose other than this podcast giveaway. Deadline to enter is 11/30/20. Check out these links for more info! Latest webinar by Susan: https://bit.ly/393YSVl Susan’s website: https://www.susanbaker.com/ Connect with Susan on LinkedIn: https://www.linkedin.com/in/susankeanebaker Email for book giveaway: support@eewebinarnetwork.com Follow HHWN on LinkedIn: https://www.linkedin.com/company/hhwn Give us a like on Facebook: https://www.facebook.com/hhwnwebinars

Welcome to Essential Insights: A Podcast for Healthcare Professionals. Hosted by Sidnie Kane, Program Coordinator for the Hospice & Homecare Webinar Network. My goal is to bring the listener, the essential worker, the latest information and high-quality education on critical topics that healthcare professionals are facing on a daily basis. The third episode covers hospice and community grief support during COVID-19 care for the caregiver. Our first speaker today is Tom Zuba, international life coach, author, and speaker who is transforming the way we “do grief” worldwide. He is the author of Permission to Mourn and Becoming Radiant. Podcasts listeners can enter to win his book Permission to Mourn by emailing support@eewebinarnetwork.com with podcast in the subject line and let us know what you enjoyed the most about today’s podcast. One lucky winner will be drawn randomly and will be announced on a future episode and contacted by email. Please note your email will not be used for any other purpose other than this podcast giveaway. Deadline to enter is 10/31/20. Our second speaker is Kathy Ahearn is the owner of Ahearn Advisement Partners and consults specializing in all areas post-acute. She has a degree both in Nursing and Social Work with a strong background in Oncology Nursing, Hospice and Home Health. Kathy is also a frequent webinar presenter. You can check out her latest webinar package on discharging live hospice patients here: https://bit.ly/2WvUdq6 Check out these links for more info! Latest webinars by Kathy: https://bit.ly/2WvUdq6 Tom Zuba’s website: https://www.tomzuba.com/ Ahearn Advisement: https://ahearnadvisors.com/ Email for book giveaway: support@eewebinarnetwork.com Follow us on LinkedIn: https://www.linkedin.com/company/hhwn Give us a like on Facebook: https://www.facebook.com/hhwnwebinars

Welcome to Essential Insights: A Podcast for Healthcare Professionals. Hosted by Sidnie Kane, Program Coordinator for the Hospice & Homecare Webinar Network. My goal is to bring the listener, the essential worker, the latest information and high-quality education on critical topics that healthcare professionals are facing on a daily basis. The second episode covers The Role of the Hospice Social Worker. Our speaker today is the Executive Director of the Advanced Palliative Hospice Social Work certification organization, Gary Gardia. He will cover the role of the hospice social worker, skills and interventions that are readily available, and how to raise the bar for social workers on the team. Gary’s knowledge in the field brings a very real aspect to his teachings that healthcare workers can relate to. He gives real-life examples and applications that people can use in their daily work routines. He covers many challenging topics in a professional and easy to understand manner. Gary is truly a top notch speaker and we are so thankful to have him share his expert knowledge on the podcast today. Check out these links for more info! Latest webinar by Gary: https://bit.ly/308RJPd Volunteer Training Program: https://bit.ly/32fsUnI Gary’s Social Worker Series: https://bit.ly/304IaRE Follow us on LinkedIn: https://www.linkedin.com/company/hhwn Give us a like on Facebook: https://www.facebook.com/hhwnwebinars

Welcome to Essential Insights: A Podcast for Healthcare Professionals. Hosted by Sidnie Kane, Program Coordinator for the Hospice & Homecare Webinar Network. My goal is to bring the listener, the essential worker, the latest information and high-quality education on critical topics that healthcare professionals are facing on a daily basis. The first episode covers the next COVID-19 wave. What we know, what we can expect. and how to prepare. Chris Moore, Senior Director and Head of Immunology and Kathy Ahearn of Ahearn Advisement tackle this challenging topic. They deliver industry expert insights to essential workers to keep them safe and to prepare them for the next COVID-19 wave. Check out these links for more info! Kathy’s latest webinar on Marketing & Community Outreach for Fall 2020: Challenges & Opportunities for Hospice & Palliative Care: https://bit.ly/3gE6ws2 HHWN COVID-19 Resource Page: https://bit.ly/32bCuaS Follow us on LinkedIn: https://www.linkedin.com/company/hhwn Give us a like on Facebook: https://www.facebook.com/hhwnwebinars Chris Moore is an Immunology group leader experienced in the discovery and development of novel antivirals and immunomodulators. Proven track record of building transformative pipelines with years of experience in leading multidisciplinary matrix teams, managing biologists and chemists, and developing scientific strategy and business plans. Experience leading programs from inception through clinical proof of concept. Numerous high impact publications in journals such as Nature and Cell Press. Kathy Ahearn has a Bachelor’s in both Nursing and Social Work, and owns Ahearn Advisement Partners. With over 30 years working and serving the healthcare community the combination of nursing and social work has served her well. She has worked in a variety of post-acute care settings with an emphasis on home health and hospice, home infusion, homecare, and skilled nursing as a PICC and compliance expert. Kathy has a unique ability to identify agency challenges and opportunities, quickly providing education, support, and mentoring to organizations, guiding them to a new level of operation.