Experience by Design

By Gary David + Adam Gamwell

This is experience by design, a podcast that brings new perspectives to the experiences we have everyday. Does standing in line always have to suck? Why are airports so uncomfortable? What does it mean to be loyal to a brand? Why do you love being connected but dislike feeling tethered to your smart phone? Can we train people to care about the climate?

Join the expedition to the frontiers of culture and business through the lens of human experience. We're here to make sense of the madness with leading psychologists, cognitive and social scientists, entrepreneurs, and business leaders.

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The Roots of User Experience lie with...Homo Habilis? World Usability Day with Elizabeth Rosenzweig

Experience by DesignNov 18, 2019

00:00

59:45

The Roots of User Experience lie with...Homo Habilis? World Usability Day with Elizabeth Rosenzweig

The Roots of User Experience lie with...Homo Habilis? World Usability Day with Elizabeth Rosenzweig Episode Summary

Listen to UX professional Elizabeth Rosenzweig talk about the MIT Media Lab origins, creating World Usability Day, and how Homo Habilis was the first person to deal with user complaints. All that and more in this episode of Experience by Design

Episode Notes

World Usability Day is happening on November 14, 2019, and we in large part have Elizabeth Rosenzweig to thank for it. Listen to Elizabeth describe her journey from taking pictures in Vermont and a rejection from RISD and to the MIT Media Lab. We also talk about the relationship between user experience and customer experience, who stands supreme in that arrangement. Finally, hear us discuss about how usability can change the world, and how the first UX professional was likely Homo Habilis.

Episode 2

Nov 18, 201959:45

The Customer Isn't Always Right

Welcome to Experience by Design Podcast! This is a new series of conversations and reflections on the emergent and exciting field of Experience Design as it relates to business, culture, customers, digital and technological worlds. In this episode hosts Adam Gamwell and Gary David explore the age old adage that "The Customer is Always Right" and find out that, in fact, this isn't always the case. Adam and Gary reflect on and share some takeaways from the first CX Frontiers (CX stands for customer experience) event held in Waltham, Massachusetts in July 2018 that focuses on emerging trends in customer experience and experience design.

The question is, then, what to do about it. We've got some takeaways for that.

Aug 02, 201826:50