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The Change Order

The Change Order

By gethearth

The Change Order’s mission is to share expertise and advice from home improvement business owners and professionals to help you transform your business. Growth comes from challenging ourselves and changing the way we get things done. We hope that this podcast series inspires you and gives you the advice you need to take your company to the next level.
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Alan McKenna on securing sales success with rehash

The Change OrderJul 06, 2022

00:00
33:42
Karine Woodman on how to fix common money mistakes made by contractors

Karine Woodman on how to fix common money mistakes made by contractors

On this episode, we spoke with Karine Woodman of 24hr Bookkeeper about how contractors can price their jobs for growth, saving for their businesses, and how staying organized can help you keep your profits.

Learn more about Karine and her team at 24hr Bookkeeper at 24hrbookkeeper.com or call (218) 885-3100.

Hearth helps you simplify your business and close more jobs with financing, quotes, contracts, invoicing, and payment tools. Get started at https://go.gethearth.com/3N2ZNYU.

Nov 16, 202240:55
Ben Wallace on being conversion-ready for your home improvement customers
Nov 02, 202240:10
Tony Cimino on how your business can access capital
Jul 28, 202242:19
Alan McKenna on securing sales success with rehash
Jul 06, 202233:42
Michelle Jeppesen on the power of speed to lead

Michelle Jeppesen on the power of speed to lead

This week we chatted with Michelle Jeppesen on the power of speed to lead, unlocking your business potential with delegation, and making customers feel like a priority.

Hearth helps you simplify your business and close more jobs with financing, quotes, contracts, invoicing, and payments tools. Get started at https://go.gethearth.com/3N2ZNYU.


Intro 0:00

3:26 Get to know Michelle and Jill’s Office

6:43 Making your customers feel valued

8:03 How you’re losing money when not picking up the phone

12:57 How 24/7 businesses have changed the industry

14:55 The most important piece of information to get when picking up

19:34 Phone calls are an opportunity for branding

22:10 Why it’s important to delegate

28:18 Cost-effective ways to improve your company’s phone processes

Jun 22, 202232:51
Matt Wilson on optimizing your marketing spend

Matt Wilson on optimizing your marketing spend

This week we chatted with Matt Wilson of MPW Marketing. We discussed the right way to spend on marketing, staying busy year-round, optimizing for conversions, and more.

Hearth helps you simplify your business and close more jobs with financing, quotes, contracts, invoicing, and payments tools. Get started at https://go.gethearth.com/3N2ZNYU.


0:00 Intro

3:59 Get to know Matt Wilson and MPW Marketing

7:15 The importance of an annual marketing plan

12:38 Marketing for your shoulder seasons

16:48 Why branding makes a big difference

24:41 Getting in front of the right people

32:55 How to split up your marketing spend

47:43 Making your business conversion-ready

Jun 08, 202255:15
Joe Person on transforming your home services sales process

Joe Person on transforming your home services sales process

This week we chatted with Joe Person of Go Time Success Group—a business consulting and technical training company. We discussed what’s keeping businesses from realizing their sales potential, how to sell to specific customer types, and optimizing your sales funnel.

Hearth helps you simplify your business and close more jobs with financing, quotes, contracts, invoicing, and payments tools. Get started at https://go.gethearth.com/3N2ZNYU.

Intro: 0:00

Get to know Joe and GoTimeSuccessGroup: 2:42

What holds companies back from transformational change 5:07

Recruiting mindset 7:31

How sales training improves your employee retention 8:26

How you hire for the right attitude 10:30

How to communicate price changes 11:47

Using DISC to identify your customers 13:34

How to use personality profiles to sell 16:09

You’re missing the follow-up 21:02

The power of monitoring the quality assurance of sales ecalls 22:02

Is the one call close dead 28:33

How to build up a salesperson’s confidence 31:26

Building trust in a digital age 35:01

May 25, 202237:49
Paul Watrous on the power of education, professionalism, and community

Paul Watrous on the power of education, professionalism, and community

This week, we are joined by National Roof Certification and Inspection Association president Paul Watrous to discuss how education can seal the deal, the value or certifications, and how associations elevate their members.

To learn more about NRCIA and how they can help your roofing business visit http://gethearth.com/mb/nrcia.

Hearth helps you simplify your business and close more jobs with financing, quotes, contracts, invoicing, and payments tools. Get started at https://go.gethearth.com/3N2ZNYU.

0:00 Intro

3:56 Get to know Paul and NRCIA

6:12 How do associations keep their members competitive

9:06 Putting your best foot forward always

11:26 Tapping into the hot real estate market

16:56 Maintenance and roof care plans

22:06 Creating longevity with your customers

25:57 The value in community

May 12, 202231:58
Ruth King on pricing, profits, and process

Ruth King on pricing, profits, and process

This week, we spoke with Ruth King, a “profitability master” that helps small businesses grow by improving their financing processes. Through Business Ventures, Ruth helps small business owners reach their financial goals through training and resources. In this episode, we discussed blockers for creating meaningful change for a business, advice on starting a business, pricing for profit, the difference between profit and wealth, and what to look out for when hiring financial professionals.

If you want to learn more about Ruth and how she can help your business visit ruthkinghvac.com.

3:10 Get to know Ruth King

6:43 Blockers for change

9:56 Three things to do right now to get started

14:25 Net profit per hour pricing model

23:21 The difference between profit and wealth

27:33 The rules for cash savings

30:14 How to manage a bookkeeper and avoid embezzlement

Apr 28, 202235:50
Hearth Pro Talk: Contractors' Panel on inflation, recruiting, marketing, and more

Hearth Pro Talk: Contractors' Panel on inflation, recruiting, marketing, and more

On April 14, we hosted Hearth Pro Talk at our Austin offices. One of our sessions was a panel with three Texas home improvement businesses—Semper Fidelis Construction of New Braunfels, CCR Roofing of Austin, and Risen Foundation Solutions of San Antonio. We were so lucky to have these fellas drop by and share their experiences on growth, marketing, recruiting, and so much more. To learn how Hearth can help you simplify your business and win more jobs visit gethearth.com.   

0:00 Get to know the contractors 

4:35 What did companies get wrong about COVID? 

10:58 Recruiting good employees 

20:25 How do you describe your success? 

24:54 How they’re dealing with inflation 

33:28 Marketing your home improvement business 

40:30 Working with insurance companies

Apr 21, 202254:58
Hearth Pro Talk: Stacie and Scott Feller of Kanga Roof share the seasons of your business

Hearth Pro Talk: Stacie and Scott Feller of Kanga Roof share the seasons of your business

On April 14, we hosted Hearth Pro Talk at our Austin offices. We had a great time connecting with contractors, and there was a lot of sharing of experience and expertise all with the goal of growing businesses. What we’re about to share is the audio from our first session of the day. Stacie and Scott of Kanga Roof showed us how to manage your business through different seasons—startup, growth, maturity, and exit. We hope you enjoy this session as much as we did. 

Make sure you're subscribed because we'll be sharing our contractors' panel from our event later this week.


0:00 Get to know Scott and Stacie

4:23 Startup

11:25 Growth

18:19 Maturity

27:28 Exit

33:30 Question and answer

Apr 19, 202241:10
Matt DiBara on building trust and enhancing the customer experience
Jan 31, 202241:48
Ray Clark on automating your appointment scheduling process to secure growth for your business
Dec 08, 202139:03
Danny DeBeikes Jr. on finding the right insurance policy for your home improvement business

Danny DeBeikes Jr. on finding the right insurance policy for your home improvement business

Even the safest businesses have to keep in mind their liabilities and risks when doing business. You need insurance to protect yourself and your business. There seems to be insurance for every aspect of your operations, but where do you start?

Today, we’re speaking with Danny DeBeikes of Hearth Insurance about how the right insurance policies can protect your business, what to look for when finding a policy, and how to make sure your claim processes as fast as possible.

Visit hearthinsurancesolutions.com to find the right policy for you.

Nov 17, 202134:12
Marc Levesque on generating leads and converting with great customer experiences
Nov 10, 202135:34
Shawn Van Dyke on streamlining your operations to protect your profits
Oct 27, 202144:27
Tom Reber on contractor confidence and making your business work for you
Oct 21, 202141:24
Chris Bache on how communication can transform your business and pay off big time
Sep 22, 202123:29
Steve Weyl on how to improve your close rates and how honesty is the best policy
Sep 08, 202127:43