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The Healthcare QualityCast

The Healthcare QualityCast

By Jarvis Gray
The Healthcare QualityCast is an audio podcast spotlighting today's most exciting and inspiring quality professionals within the healthcare industry. In our podcast we dive into the career journeys of leaders that work daily to improve quality, safety, and service outcomes for patients, their family members, and their communities at large. Our mission is to provide motivation and direction to our listeners, encouraging you all to continue your efforts in improving the overall quality of healthcare.
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Lori Armstrong DNP, RN, NEA-BC CEO & Chief Clinical Officer

The Healthcare QualityCast

Lori Armstrong DNP, RN, NEA-BC CEO & Chief Clinical Officer

The Healthcare QualityCast

Raghavi Dhamodharan, MBA, LSSBB Head Of Quality Management
Raghivi is a passionate Healthcare Quality and patient safety professional with work experience of around 14 years, out of which 8 years in hospital quality and patient safety. Raghivi believes deeply in leadership values, and produced appreciable results with help of systematic planning and teamwork aligning with key strategies across her organization. By training, Raghavi has earned her Bachelor of Psychology, and Masters of Business Administration; and holds additional certifications as a Lean Six Sigma Black Belt from ASQ, credentials in ISO 9001:2015 Quality and Risk management practices, clinical audit training by the National Accreditation Board for Hospitals and Healthcare providers (NABH), expertise under Joint Commission International. Currently, Raghavi serves as Head of Quality for Meitra Hospital in Kozhikode, India. Here she is responsible for the entire quality and patient safety management. Reporting directly to the Board and Chief Executive Officer, her focus centers on strategic plans for business excellence. Here in Episode #112, Raghavi starts our show with a mindset that moves us from being dreamers to doers. Raghavi highlights how her background in aviation set the path for her healthcare career. She gives us an audio tour of the Malabar region in which she lives, and an overview of the Indian Healthcare System. Raghavi shares how moments of gender discrimination empowered her to become a better healthcare leader. How she leverages SMEs to build strong project teams. Raghavi encourages us to include ROI into ALL our project work. She highlights a great AHA moment driven by team recognition. She spotlights many aspects of high-quality healthcare practices across India. Raghavi shares an update on the impact of COVID-19 on her local community. Raghavi puts out a call for more patient-centered citizens to enter healthcare. She gives us her best career advice for us to go forward with our talents. And why being well balanced will help you to be a great quality person. • Connect with Raghavi on LinkedIn • Access the Healthcare QualityCast LinkedIn Group • Leaves Us a Rating • Earn Your Lean Six Sigma for Healthcare Certification • Request a Corporate Demo of our online QI Academy
April 6, 2021
Stacy Melvin, MBA, LSSGB, PMP VP of Project Management & Process Improvement
Stacy Melvin brings nearly 20 years of leadership experience to the podcast, having served in both operations and corporate executive roles at the largest academic, non-profit, health system in the Gulf South. Stacy has built high-performance teams and led complex organizational change and holds her MBA, PMP, Lean Green Belt, and AIM change management certification. Stacy is currently the VP of the Project Management Office with responsibility for 40 strategic program and process improvement managers working to make her health care better, safer, and more affordable. Stacy also serves as an Adjunct Instructor for Loyola University in New Orleans and is a leadership coach. Here in Episode #111, Stacy starts our show with a leadership mindset for us to slow down and think. Stacy walks us through her career and highlights how both project management and process improvement remained common connectors along her path. She highlights a day in the life of a healthcare executive, and how she works to balance the right resources, on the right project, at the right time. Stacy shares a dark moment story getting us to reflect on being the right people for the right job. She gives us a key nugget around what to ask before taking our next job. She tags us all with new responsibilities as Moral Managers. We discuss why “real recognize real”. Stacy tells us why she can “show us better than she can tell us”. She reflects on how the work of improvement professionals can impact staff burnout. Stacy calls for healthcare leaders to create more relaxed team cultures. She shares her best career advice ever. And Deb Grimes, watch your seat! • Connect with Stacy on LinkedIn • Access the Healthcare QualityCast LinkedIn Group • Leaves Us a Rating • Earn Your Lean Six Sigma for Healthcare Certification • Request a Corporate Demo of our online QI Academy
March 30, 2021
Dr. Eric S. Weaver, FACHE, FACMPE, FHIMSS Executive Director, ACLC
Dr. Eric S. Weaver is nationally recognized for his work in primary care transformation and value-based care.  He is the Executive Director of the Accountable Care Learning Collaborative, a nonprofit organization established by former HHS Secretary Mike Leavitt and former CMS Administrator Dr. Mark McClellan to accelerate the value-based care readiness of healthcare organizations.   Eric has an extensive executive leadership track record with physician-led ACOs and risk-bearing entities.  He previously held the role of corporate vice president for Innovista Health Solutions, a population health management services organization, and oversaw enterprise capital investment strategy and technology adoption.  Eric was also the President, and CEO of Austin, Texas-based Integrated ACO – one of the most successful physician-led Accountable Care Organizations in the Medicare Shared Savings Program before its acquisition by Evolent Health.   Eric is a committed health care executive with Fellow designations from the American College of Healthcare Executives, the Medical Group Management Association and the Health Information and Management Systems Society. He received his Master of Healthcare Administration degree from Texas State University and his Doctor of Healthcare Administration degree from the Medical University of South Carolina.  He was the recipient of the ACHE Robert S. Hudgens Award for Young Healthcare Executive of the Year and the Modern Healthcare “Up & Comers” Award in 2016.  In addition, he was named to Becker’s Hospital Review list of “Rising Stars: 25 Healthcare Leaders Under 40” in 2015, and awarded the Young Alumni Rising Award from Texas State University.   In addition to his work as a healthcare executive, Eric serves on various Boards such as the Texas State Development Foundation, the Dell Medical School Society for Health & Business, and the Half Helen Foundation.  In his free time, he enjoys spending time outdoors and traveling with his wife and daughter. Here in Episode #110 Eric starts our show with a leadership mindset that centers us around fostering strong relationships.  Eric walks us through his career path going from the administration, and into blazing a path for value-based care. He also gives us a current state report of the state of value-based care.  Eric shares a dark moment story around using leadership setbacks to gain career focus. He tells us why taking smart career risks will pay-off over time. He also highlights how to use your WHY, to build great teams. Eric shares how the ACLC continues to build strong partners throughout the pandemic.  He gives us his personal AHA connected with improvement opportunities for healthcare. He shares thoughts on how quality people will drive healthcare transformations. He ties in connections between innovation, entrepreneurship, and value-based care. And gives us his best career advice.  • Connect with Dr. Eric on LinkedIn • Learn more about the ACLC • Check out Eric’s Podcast • Access the Healthcare QualityCast LinkedIn Group • Leaves Us a Rating • Earn Your Lean Six Sigma for Healthcare Certification  • Request a Corporate Demo of our online QI Academy
March 23, 2021
Chris Recinos, PhD, RN, FNP-BC, NEA-BC Nurse Executive, Entrepreneur, Podcast Host, Mental Health Advocate
Dr. Chris Recinos is the CEO and founder of Nurse Leader Network, and Tikidas an educational platform for nurses. She is also the creator of the mental health app for teens, Hello, Harmony. Her former roles include Chief Nurse Executive for Kaiser Permanente South Bay Medical Center, Deputy Nurse Executive for the Veterans Administration, and a variety of academic, nurse practitioner, and registered nurse roles. In her spare time, she can be found advocating for suicide prevention policies Here in episode #109, Chris starts our show with an important message and reminder that YOU MATTER. Chris is a chief nurse executive turned entrepreneur and shares an amazing story about the nurse that set her on her path. Chris shares with us key insights into her motivation and drives throughout her entrepreneurial journey. Chris reflects on a dark moment story centered around leadership bias and having tough conversations. She shares how she uses fun facts to build strong connections across her teams. She spotlights team burnout during COVID-19 and reminding us to stay mindful of our personal limits. Chris shares how COVID-19 has faster creativity and innovation across healthcare.  She gives us great insights on how we can all become advocates and supporters for improving mental health; calls out diversity and inclusion as a key opportunity for improvement in health care, and closes our show with the best career advice that she's ever received and has ever given. • Connect with Dr. Recinos on LinkedIn • Learn more about the Nurse Leader Network • Check out Chris’ Podcast • Access the Healthcare QualityCast LinkedIn Group • Leaves Us a Rating • Earn Your Lean Six Sigma for Healthcare Certification
March 16, 2021
Alejandro Badia, MD, FACS OrthoNOW Founder and Chief Medical Officer
Alejandro Badia, MD, FACS is a hand and upper extremity surgeon at Badia Hand to Shoulder Center in Doral, Florida. Dr. Badia studied physiology at Cornell University and obtained his medical degree at NYU, where he also trained in orthopedics. A hand fellowship at Alleghany General Hospital in Pittsburgh was followed by an AO trauma fellowship in Freiburg, Germany. He runs an active international hand fellowship, serves on the editorial board of two hand journals, and previously organized a yearly Miami meeting for surgeons /therapists devoted to upper limb arthroscopy and arthroplasty. This international meeting was held at the world-renowned Miami Anatomical Research Center (M.A.R.C.), the world’s 2nd largest surgical cadaveric training lab which Dr. Badia co-founded in 2005. He is a founding member of the American Hand Institute, a think tank, and medical device start-up company focused on minimally invasive solutions to hand, wrist, and elbow pathology. In 2008, Dr. Badia completed the Badia Hand to Shoulder Center, a fully integrated clinical facility for the upper limb also encompassing the Surgery Center at Doral, a rehabilitation center, and an MRI imaging facility. In 2010, Dr. Badia inaugurated OrthoNOW, the first immediate orthopedic care center in South Florida which is staffed by surgeons from the Doral Orthopedic Center (DOC), a group of surgeons from lower extremity, upper limb, and spine subspecialties who also treat elective orthopedic problems, frequently in international patients. OrthoNOW was officially franchised in early 2013 and is actively engaging healthcare entrepreneurs and surgeons, here and abroad to open orthopedic urgent care facilities nationally and abroad. Dr. Badia is the past worldwide president of the International Society for Sport Traumatology of the Hand (ISSPORTH) , was named to 100 Latinos Miami, has been given legacy awards by several organizations, and was featured on the Hispanic Entrepreneur website. He is a member of multiple national subspecialty medical societies (AAOS, ASSH, AAHS), an honorary member of more than 10 international hand surgery and arthroscopy associations, and served as an honored professor at the prestigious Philadelphia Hand Course in 2012. He has lectured in all six continents and is currently focused on improving healthcare delivery in the orthopedics and sports medicine realm. Here in episode #108 Dr. Badia starts our show with the mindset that quitters never win, and winners never quit; He shares how his passion for meeting his patients needs led to launching his own business franchise; Dr. Badia gives a number of insights and lessons learned gained through both is medical and entrepreneurial career paths; Dr. Badia shares a dark moment story connected with the importance of building the right team, and have a shared vision; He centers us on the messy middle of being a business owner; Dr. Badia highlights the power of establishing 1-on-1 connections, and calls out the need to hear more stories on the positive impacts of the frontline; He highlights the ways OrthoNow is adapting technology to support patients; He highlights the undeniable power of healthcare at the people level, and shares the benefits of being a small, innovative practice; Dr. Badia gives us a career Aha, encouraging us to minimize the middle man; Dr. Badia shares why the move to Outpatient setting is best for the industry, and why rejecting the best career advise that he ever received was a good decision. Connect with Dr. Badia on LinkedIn Dr. Badia’s Book on Amazon Access the Healthcare QualityCast LinkedIn Group
March 9, 2021
Lori Armstrong DNP, RN, NEA-BC CEO & Chief Clinical Officer
Dr. Lori Armstrong, DNP, RN NEA-BC, the CEO and Chief Clinical Officer at Inspire Nurse Leaders, specializes in educating and growing nurse and healthcare leaders to become their best enabling them to achieve great outcomes for themselves, their patients, and teams. For over 25 years, Dr. Armstrong has held executive level and senior leadership roles at top hospitals including Kaiser Permanente, New York-Presbyterian/Morgan Stanley Children’s Hospital, and Stanford Children’s. Academically, Lori earned her Doctor of Nursing Practice - Executive Leadership at Drexel University and is a graduate of Harvard’s Executive Leadership Program. Lori serves on several national boards and is the recipient of multiple awards including Silicon Valley Woman of Distinction and the Jennifer L. Howse Leadership Award. Most recently her passion for the link between leadership and quality patient and organizational outcomes led Lori to create The Nurse Leader Academy (NLA). The NLA is a uniquely designed leadership development curriculum helping nurses and healthcare leaders achieve top decile performance. Lori’s expertise, humor, and contagious energy make her a sought-after speaker, teacher, and coach. Here in episode #107, Lori starts our show with a leadership mindset encouraging us to let our actions speak loudly. Lori walks us through her many career transitions, going from the Bedside to Senior Nurse Executive, and now as the CEO of Inspire Nurse Leaders. Lori gives us a dark moment story that teaches us to seek opportunity within adversity. Lori challenges us to show-up if we want to build intimate connections with our teams. She teaches us how she leveraged Fridays to enhance the presence of her leadership team with the frontline. Lori calls on quality-people directly to lead the going surge of healthcare transformations. She highlights mental health and wellbeing as the future needs requiring better support across the industry. She shares how providing 1:1 coaching is impacting her current path, and how being an entrepreneur is turning her into a social media pro! Links Connect with Lori on LinkedIn Access the Healthcare QualityCast LinkedIn Group Leaves Us a Rating Request a Corporate Demo of our online QI Academy
March 2, 2021
Bonnie Barnes, CEO at The DAISY Foundation & Stuart Downs, DNP, RN, CENP, CPHQ
Bonnie (Baruch) Barnes, FAAN Co-founder, CEO at The DAISY Foundation Bonnie Barnes was retired from a long career in advertising and marketing and was growing wine grapes in Sonoma Valley when her step-son Patrick died. You’ll soon hear her story of how she and her husband Mark turned their attention to the profession of nursing and created The DAISY Foundation. Stuart Downs, DNP, RN, CENP, CPHQ, NEA-BC, FAONL, FACHE Chief Operating Officer Dr. Stuart Downs is the Chief Operating Officer of WellStar Atlanta Medical Center. In collaboration with an integrated system leadership team, Dr. Downs drives the implementation of policies and standards across the hospital system to ensure evidence of high quality in the provision of patient care across all service lines. Inducted as an inaugural fellow in the American Organization for Nursing Leadership (AONL), Dr. Downs is a past member of the AONL Board and currently serves as a member of the Board of Directors for the International Daisy Foundation. Here in episode #106, Bonnie and Stuart share the spotlight in this unique and incredibly insightful episode; Bonnie starts our show with 3 mindsets that allow her to lead such a powerfully, influential recognition program; Stewart add to our kick-off with the mindset that leadership is the goal and not the role; Bonnie shares insights on Patrick’s journey and how the experience launched the Daisy award; Stewart shares how his original career plans to be a pilot were rerouted due to the personal impact of a nurse; Bonnie gives us three vital takeaways for all health care leaders to know about the Daisy Award; We get the scoop on how the Daisy Award and Cinnabon came into partnership; Stewart provides us with insights on the impact of the Daisy Award with the front line and additional benefits of the Daisy program on hospital leadership teams; Bonnie provides details on many of the challenges realized with launching an international program; Stewart gives us a “day in the life” view as a healthcare senior executive, and his passion around professional career development; And we highlight staff burnout and mental health as some of the greatest concerns for health care leaders moving into 2021 and beyond. Connect with Bonnie on LinkedIn Connect with Stuart on LinkedIn Learn more about the Daisy Foundation Order the award-winning book Access the Healthcare QualityCast LinkedIn Group Leaves Us a Rating Earn Your Lean Six Sigma for Healthcare Certification
February 23, 2021
Charlene Hope, PharmD, MS, CPPS Chief Pharmacy Quality and Safety Officer
Dr. Charlene Hope is the Chief Pharmacy Quality and Medication Safety Officer at the University of Chicago Medicine. Dr. Hope is formally trained in Healthcare Quality and Patient Safety, achieving a Master’s degree from Northwestern University, and is a Certified Professional in Patient Safety. Over the course of her career, she has focused on developing effective implementation strategies of patient safety and quality improvement initiatives. She led a system-wide initiative focused on the implementation of anticoagulation national patient safety goals within hospitals across the United States. Dr. Hope has worked with interprofessional teams to successfully implement safety strategies to reduce hospital-wide hypoglycemia rates and employed quality improvement methodologies to improve immunization rates. She is a frequent lecturer at the state and national level on medication safety and pharmacy quality topics. Her current professional pursuits include team dynamics contribution to safety culture, human factors, and re-designing healthcare delivery to error-proof complex systems. Here in episode #105 Dr. Hope starts our show with a leadership mindset that encourages us to give more, and have a larger impact on our teams; Dr. Hope shares how one QI project and conference presentation launched her career into healthcare quality; She shares insights on her transition from clinical into quality leadership; Dr. Hope highlights a moment of failure that pulls on balancing our emotions while maintaining the highest levels of accountability; She tells us how she leverages Gemba walks and process maps to build relationships; how data analysis will be a huge focus to transition the industry; She highlights the role of telehealth to help expand access across the US; Dr. Hope draws a unique line between healthcare quality and quality of life; Dr. Hope shares a vision on why clinical teams should seek out diverse quality professionals; Her best career advice to establish professional networks; Dr. Hope updates us on the world of medication safety; And how baby steps leads to her ultimate success Connect with Charlene on LinkedIn: Access the Healthcare QualityCast LinkedIn Group: Leaves Us a Rating: Earn Your Lean Six Sigma for Healthcare Certification:
February 16, 2021
Shernette Kydd, PhD, MBA, CLSSMBB, CPHQ, LBC Asst. Vice President, System Effectiveness
Dr. Shernette Kydd is a certified Lean Sensei, Six Sigma Black belt, and Lean Six Sigma Master Black belt with over 20 years of experience in operational excellence, which started with Green Belt and Black belt certification at General Electric. Currently she serves as the Assistant Vice President of System Effectiveness at Cook Children's Healthcare System (CCHCS) in Fort Worth, TX, and supports 8,000+ employees in the areas of Process Improvement, Operational Excellence and Healthcare Innovation. Shernette is also an Adjunct Professor in the Industrial, Manufacturing & Systems Engineering Department at the University of Texas at Arlington (UTA), in Arlington, TX. Her commitment to our country, quality and learning has empowered her to serve in the capacity of a Malcolm Baldrige examiner since 2018, where she assists corporations on their performance improvement journey. With a B.S. in Mechanical Engineering, and M.B.A., and Ph.D. in Industrial Engineering, Shernette has also worked as a high school teacher, for seven years where she had the wonderful, and unforgettable opportunity to teach students in grades 10th- 12th Basic and Advanced Level Math and Science subjects. Her team at CCHCS is committed to sharing Operational Excellence principles outside of the company as well through their annual community service events that take them into local classrooms to introduce students to the principles of Lean and continuous improvement. Here in episode #104 Dr. Kydd starts our show with a focus for us to appreciate how processes work, and how well the process works; Shernette’s highlights her incredibly diverse background that includes engineering, business, executive leadership, and teaching; it’s a few weeks old now, but Shernette shares a hot off the press exclusive for our podcast; she highlights a dark moment story calling for us to meet teams right where they are on their QI journey; We talk Baldrige and why it’s so important to healthcare teams today; Shernette shares how she leverages “vent sessions” to build trust on project teams; she shares an Aha moment, encouraging us focus on developing our coaching skills; Gives us her best practice tips for teaching QI principles; Shernette shares why the future of healthcare will revolve around AI; she tells us why every leader needs to be flexible in the goals; and closes our shows with a message of perseverance. Connect with Shernette on LinkedIn: Access the Healthcare QualityCast LinkedIn Group: Leaves Us a Rating: Earn Your Lean Six Sigma for Healthcare Certification:
February 9, 2021
Henry Ruberte, FACHE President / CEO
Henry joined the ARMY after graduating from college and was fortunate to be assigned to Walter Reed Army Medical Center in Washington, DC. This is when he decided to grow as a Hospital Executive. His military experience took him also to Brook Army Medical Center in San Antonio, TX, and Dwight Eisenhower Medical Center in Augusta, GA. He completed his Master’s degree in health services administration and moved to Houston Texas where he began his healthcare career as Manager of Operations of Kelsey Seybold Clinics. He was later recruited as Director of Patient Services at St. Luke’s Episcopal Hospital - Texas Heart Institute in Houston, TX. For family reasons, moved to Puerto Rico where he's been blessed with the opportunity to lead the turnaround of five (5) private acute care hospitals ranging from 130 to 268 beds. Through his efforts, Henry was able to save hundreds of jobs in a fragile economy. Henry is a Certified Healthcare Executive and holds Fellow status of the American College of Healthcare Executives. He's served on the Board of Governors of ACHE and was a member of the finance committee. He is also Regent for Puerto Rico, and a founding member and President of the ACHE Puerto Rico Chapter. Henry is licensed as a Hospital Executive in Puerto Rico, a requirement very unique to the island state, and here in episode #103 Henry opens our show with a mindset centered on leaders developing leaders; Henry shares his background as a well-accomplished healthcare executive, entrepreneur, and military veteran; he introduces us to the world of hospital turnarounds, and shares his approach to supporting organizations through them; Henry tells a story connected to his failed purchase of a hospital; Henry shares why listening and role clarity are essential for his teams; he gives us an Aha moment that equates to my best life as a new entrepreneur; Henry outlines how healthcare is going through a massive period of transformation and calls on quality people to lead this movement; we discuss Puerto Rico’s licensing requirements for healthcare administrators; and please listen as Henry pays respect to our fallen healthcare colleagues. • Connect with Henry on LinkedIn: • Access the Healthcare QualityCast LinkedIn Group: • Leaves Us a Rating: • Earn Your Lean Six Sigma for Healthcare Certification:
February 2, 2021
Paul Hoover Jr., MBA, FACHE Senior VP, Chief Strategy Officer
Paul is the Network Senior Vice President of Strategic Development for Kettering Health Network, a Truven 15 Top Health System comprised of nine hospitals, 12 emergency centers, and more than 120 outpatient locations serving southwest Ohio. In this role, Paul drives growth, development, and alignment of the network’s strategy deployment, while building strong relationships with physicians and developing new services and lines of business by implementing creative improvements to processes. Pau is responsible for the Brain and Spine, Cardiovascular, Oncology, and Orthopedic Service-lines. This spans strategy, new business development, and ancillary operations across KHN. Leveraging 17 years of healthcare leadership experience Paul has helped organizations grow and fulfill their missions.. Here in Episode #102 Paul starts our show with a quote reminding us that we can achieve anything that we set our mind to, but only if we adjust our actions to do so; Paul walks us through his career journey and highlights what a day in the life of a Chief Strategy Officer looks like; He shares a dark moment story highlighting why we must all have an appreciation for the timing of our work; He gives us so many examples of using the power of storytelling to pull teams together; Paul tells how he gained a career AHA after discovering that his dog wasn’t hunting; Paul shares why he is excited about the ongoing industry shifts related to cost, quality, and experience; Paul challenges healthcare organizations to focus on disrupting themselves; He gives examples of what he is doing across his teams to breakdown hierarchical systems and grow future leaders in his organization; Why living in the present and the future inspires his daily work; And how wandering with a purpose sets him up for success. Connect with Paul on LinkedIn: Access the Healthcare QualityCast LinkedIn Group: Subscribe and Rate Us: Itunes (Apple) - The Healthcare QualityCast Earn Your Lean Six Sigma for Healthcare Certification:
January 26, 2021
Leigh Truss, MBA, MSW, CPHQ Director of Quality and Patient Safety
Leigh is a healthcare executive based in Atlanta, GA. Throughout her almost twenty-year career, she has served as Vice President of Quality, Director of Patient Safety, Accreditation & Risk Management, and Director of Oncology Services/Women’s Imaging in the hospital setting. Leigh has a Master’s Degree in Social Work and spent many years working with adolescents and their families along with serving as a Youth Leader in a church in Texas. She still supports children and their families today. Leigh enjoys leading talks and seminars on anxiety, coping strategies, communication, relationships, leadership & team dynamics. She is the founder of The InvestHER Club, an organization dedicated to serving women and cultivating relationships that support personal and professional goals. She also recently launched the Cardinal Development Group, LLC, a business and professional development consulting firm; and The Care Companion, LLC – a caregiver support organization that provides coaching, case management, and resources for parents, children, patients, and families. Leigh has always had the heart to serve and currently supports several local and national non-profits. She serves on several non-profit boards and has a passion for Board development in the non-profit setting. She is a proud graduate of Leadership DeKalb - class of 2019 and is also a graduate of Florida A&M University, Florida State University, and Texas Woman’s University. Here in Episode #101, Leigh starts our show with a great quote teaching us that we lead where we stand; she takes us on a great overview of her non-clinical, healthcare quality leadership path; Leigh shares a powerful career moment that teaches us the impact of validating our assumptions; Leigh shares a leadership mindset on how she connects to purpose with her team and invites others to the table; We talk best practices for running engaging meetings; Leigh brings us back to reality in acknowledging that physicians are people too; Leigh challenges healthcare teams to execute more FMEA’s; she connects the dots between healthcare quality and systems thinking; Leigh spotlights the emerging focus on DEI in the acute-care setting and how quality professionals can support the movement; and Leigh shares the best career advice that she has given, which is to ask for what you want! Connect with Leigh on LinkedIn: Level 10 Meetings: Access the Healthcare QualityCast LinkedIn Group: Leaves Us a Rating: Earn Your Lean Six Sigma for Healthcare Certification:
January 19, 2021
The Healthcare QualityCast - Updates and 2020 Recap!!!
Quality people, I can't believe that we've crossed the century mark with this show. Just taking a few minutes to share some reflections and updates as we start looking towards 200 episodes and beyond. Thank you all for the continued show of support! - Jarvis • Send the show to a colleague: • Connect with Jarvis via LinkedIn: • Leave a Message:  • Register for Upcoming LSS-Green Belt Info Session:
January 18, 2021
Ananya Datta, PNP-AC/PC, MPH, RN & Cherese Pate, BSN, RN, CLNC
Ananya is the CEO & Principal Consultant of Impact Clinical Strategy Consultants which helps Emergency medicine and Urgent Care Centers to improve operations and efficiency. She brings over 10 years of nursing experience to the table. As a nurse practitioner working in the Emergency Department, she loved troubleshooting and solving operational inefficiencies such as throughput and onboarding of advanced practice providers, as a clinician. This is where her desire to serve healthcare organizations was actualized and she continues to work towards moving the needle as a woman in healthcare. Cherese is a former emergency department travel nurse with over 20 years of emergency department experience, Cherese had the opportunity of working in the emergency department across the United States. Those travels allowed Cherese to see the break downs and first-hand challenges many EDs faced on a daily basis. Facing these challenges prompted Cherese to start Cherese Pate Consulting where she is able to help emergency departments, free-standing ERs, and UCC identify performance improvement strategies that transform the patient experience and maximize revenue. Ananya and Cherese kick off our milestone Episode #100 with a leadership mindset reminding us how hunger can motivate us and how sometimes we must write the story that we want to read; The ladies introduce themselves and share their impressive backgrounds as healthcare leaders, ER nurses, and entrepreneurs; They share the most critical elements that healthcare leaders should about emergency room operations, and highlight the 3P framework as a way of achieving sustainable operations; We discuss a great vision for how healthcare team members can add value to organizations during rough economic times; Ananya and Cherese share their biggest successes and lessons learned to date, and highlight the values they are gaining as aspiring healthcare entrepreneurs; The ladies offer a wide range of resources that cover healthcare, leadership development, and entrepreneurship; They pay tribute to the influencers that have inspired their path to date; They call out authentic leadership and building diverse teams as must-dos for future healthcare leaders; And they share their best career advice that is sure to keep us focused on our top life priorities. • Connect with Ananya on LinkedIn: • Connect with Cherese on LinkedIn: • Access the Healthcare QualityCast LinkedIn Group: • Leaves Us a Rating: • Earn Your Lean Six Sigma for Healthcare Certification:
January 12, 2021
Jared Meyers Co-Founder at Augment Health
Jared is a Co-Founder at Augment Health, a medical device startup focused on bringing patient dignity to the forefront of healthcare. He's currently studying biomedical engineering at Georgia Tech and has experience in sales, software development, and healthcare robotics. Outside of work, he enjoys soccer, ballroom dance, and fountain pens! Here in Episode #99, Jared starts our show with a Simon Sinek quote highlighting the leader’s role in setting the team up for success. Today he is ‘only’ a student, researcher, and budding entrepreneur but we gain more insight into Jared being a future game-changer looking to make an incredible impact on the healthcare industry. He shares why we need to spend more time focused on the problem, and not the solution. Jared centers us around making self-care a priority. He shares best practices that he is learning around reaching out and networking with other leaders. He highlights his biggest success to date. Jared teaches us that there are just times when you must just “go for it”. He tells us why Steve Jobs is one of his biggest influencers. Jared gives us the top opportunities that healthcare leaderships should have on their radars. Why developing ways for patients to improve their quality of life provides motivation for his daily work. And why a little bit of something is better than 100% of nothing. • Connect with Jared on LinkedIn • Follow Jared’s Company • Access The Healthcare QualityCast LinkedIn Group • Leaves Us a Rating • Earn Your Lean Six Sigma for Healthcare Certification
January 5, 2021
Christopher Mensah MBA, BSIE, PMP, SSGB, CPHQ Improvement Specialist
Christopher Mensah is an Improvement Specialist with the Wolff Center at UPMC in Pittsburgh, PA. He is passionate about using his expertise and experience to positively impact patient care. Chris holds a BS in Industrial Engineering and an MBA from the University of Pittsburgh. He also is certified as a Six Sigma Green Belt, Project Management Professional, and Certified Professional in Healthcare Quality. Away from work, Chris enjoys reading, baking, listening to podcasts, and playing the tuba, video games, and basketball. He lives with his fiancé Liana and their two cats Luna and John Lewis. Here in Episode #98 Chris starts our show with a classic quote from Dr. Deming. Chris is an industrial engineer that shares his career story, leading him into unique development roles, and how his father's story motivated his path. He highlights how his background in project management and Toastmasters have allowed him to fine-tune his quality improvement skills. He tells how he employed effective change management skills to power through what could have been one of his darkest career moments. Chris gives us great takeaways around on the spot negotiating while in the midst of a project; and how he strategically uses donuts for team building. Chris shares a great example highlighting the impact of spending time in the Gemba. He highlights telehealth and health equity as two focuses that he is excited about in today's healthcare setting. And gives us his best career advice encouraging us to “take our headphones off.” · Connect with Chris on LinkedIn: · Access The Healthcare QualityCast LinkedIn Group: · Leaves Us a Rating: · Earn Your Lean Six Sigma for Healthcare Certification:
December 29, 2020
Thomas West LSSMBB, CMQ/OE Improvement Nerd & Podcaster
After years of trying to lead individuals through change by telling people what to do, how to do it, and why to do it, Tom received feedback that shook his world. He realized he was doing it all wrong. Although the teams he led were getting results, one thing was obvious, they weren't having fun and there was no passion. By committing to starting with why and helping people to experience joy at work, Tom has been blessed to see transformational change happen at the individual level and organizational level. As Tom puts it, "change is a personal decision to do something different. “ Tom shares that he is completely addicted to seeing the lightbulb go off in people's heads when they realized they have had the answer all along. It was just buried beneath a bad process and a lack of tools and supportive culture to bring the idea forward. In Tom's experience, empowering people to share their ideas and to get behind other people's ideas is the secret sauce to organizations achieving breakthrough outcomes. In organizations where the best idea wins, good things happen for everyone involved. It all starts with giving people the tools, the skills, and the confidence they need to make and lead change. Here in Episode #97, Tom starts our show with two classic Deming quotes that resonate tremendously in today's healthcare environment. He places an early call to action for health care leaders to continue investing in their improvement capabilities. Tom is a multi-talented healthcare professional, and shares highlights from his background and how that led to his transition into his own business practice. We learn the insights on the naming conventions connected to the work that he's leading. Tom gives us an overview of Design Thinking and shares 3 key points that every healthcare leaders should know about this improvement technique. He gives us a great new acronym around the meaning have the word F.A.I.L. Tom shares a few Design Thinking examples that expand on its value proposition. He highlights patient Journey Maps as a highly resourceful tool for quality people to plugin with. Tom and I nerd out about the Malcolm Baldrige program, and explain why it hurts so good. He challenges us all to evolve into movement makers. And Tom shares how he prioritizes significance over success. • Connect with Thomas on LinkedIn: • Checkout the Improvement Nerd Podcast: • Access The Healthcare QualityCast LinkedIn Group: • Leaves Us a Rating: • Earn Your Lean Six Sigma for Healthcare Certification:
December 22, 2020
Kat Roberts, BSN, RN, Caritas Coach
Kat Roberts, BSN, RN is a thought leader who founded the Integrative Health Department at Wellstar Health System, the first of its kind in the state of Georgia. To lead this movement, Kat completed the Integrative Health Leadership program at Duke University. That, along with her combined experiences as a level one trauma nurse, Reiki practitioner, rural clinic nurse in Zambia, Africa, and Caritas Coach has led to profound insight to creating healing environments for self, team members, and patients. She is passionate in her mission to transform healthcare leading with data, intuition, and heart!!! Here in Episode #96, Kat starts our show with a leadership mindset centering us on being the healing environment; Kat earns her spot as an honorary quality person and walks us through her career going from a trauma nurse in Georgia, to a rural community in Africa, and to a blossoming coach in the world of Reiki; she shares how she followed her passion four years ago to launch the first Integrative Medicine Department within a major Georgia health care system; Kat gives us a great introduction to the universal impact of Reiki; Kat and I draw connections between the foundations of Lean and Reiki; Kat shares five core precepts for us to understand about Reiki; she gives us projections on the future of integrated medicine in the US, and shares resources to get us started within Reiki; Kat encourages us to elevate from a human doing to a human being, and gives us a great framework to get started with launching our own local integrative medicine program. #healthcare #integrativemedicine #todayonly #dontworry #workdiligently #bekind • Connect with Kat on LinkedIn: • Access The Healthcare QualityCast LinkedIn Group: • Leaves Us a Rating: • Earn Your Lean Six Sigma for Healthcare Certification:
December 15, 2020
Marisa Farabaugh, BSIE, MBA SVP and Chief Supply Chain Officer
Marisa is the Senior Vice President and Chief Supply Chain Officer for AdventHealth. In this role, she is responsible for all aspects of supply chain within the system, including contracting, field operations, data and analytics, value analysis, affiliates program, corporate pharmacy and RxPlus, and corporate construction management. Farabaugh recently joined AdventHealth and started in July of 2019. Prior to this transition, Farabaugh held several roles within healthcare supply chain, most recently as the Chief Supply Chain Officer for Wake Forest Baptist Medical Center in Winston-Salem, NC. During her time at Wake Forest, she also served as Head of the M&A and led the organization through major corporate initiatives including an overhead study. Prior to joining the healthcare industry, Farabaugh worked as an industrial engineer at The Hershey Company in Hershey, PA. Farabaugh received her bachelor’s degree in industrial and systems engineering from the University of Florida and her MBA from Pennsylvania State University. Here in Episode #95 Marisa sets our show in motion with a quote from the immortal words of Maya Angelou; Marisa walks us through her impressive career, going from a literal chocolate factory to the world of healthcare supply chain; Marisa gives us a day in the life of a healthcare supply chain executive; she provides a great overview of healthcare shared services; Marisa shares a dark place moment teaching us that our relationships will always outlast our projects; she builds on the concepts of relationship building by encouraging us to build connections without the asks; Marisa shares a career AHA story that centers us around the need to live our calling as healthcare professionals; Marisa sets a call to action for ambitious professionals to enter the healthcare arena, and she gives her best career advice on how leaders lean in when times get tough. Connect with Marisa on LinkedIn Access The Healthcare QualityCast LinkedIn Group Leaves Us a Rating Earn Your Lean Six Sigma for Healthcare Certification
December 8, 2020
Andrea Lowe, MHA, PA-C Director of Employer Strategy / Diversity, Equity & Inclusion Business Partner
Andrea Lowe is AAPA’s Director of Employer Strategy and has recently taken on the role to lead AAPA’s Diversity, Equity and Inclusion initiatives. She graduated from Pace University – Lenox Hill Physician Assistant program in 2001 and obtained her MHA in 2007. Andrea also has a graduate certificate in Health Care Quality from George Washington University and will be completing her MBA from George Washington University this year. She also holds a certification in Diversity and Inclusion from Cornell University. She has more than 20 years of experience as an Emergency Medicine Physician Assistant along with nearly 10 years experience as an administrative leader. She served as Vice President of Operations and Director of Advanced Practice Clinicians for one of the largest healthcare organizations in Texas. Andrea sits on the Advisory Board of the New York Tri-State Diversity Council and the Executive Board of the Washington Metropolitan Area Chapter of the National Association of Health Services Executives (NAHSE). Here in Episode #94 Andrea starts our show with a leadership mindset encouraging us to invest in ourselves, as well as others; she shares how her mother sparked the fire that set the blaze for her entire healthcare career; Andrea gives us a great insight into the role and value of the Physician Assistant; Andrea gives her predictions on the future of the Physician Assistant and the Advanced Practice Provider at large; She connects the dots between PAs and QI; We identify a great opportunity to promote PAs into healthcare fellowship programs; Andrea shares a dark moment story that has stuck with her for over 17 years; She details how she transitioned from provider to administrator; Andrea gives tells us exactly when it’s time to change rooms; We go off-script to discuss opportunities to promote D&I for Advanced practice providers She shares an Aha moment on when she entered the matrix of healthcare operations; and how the forward progress of today’s physician assistance keeps her inspired in her work. • Connect with Andrea on LinkedIn: • Visit the American Academy of PAs: • Access The Healthcare QualityCast LinkedIn Group: • Leaves Us a Rating: • Earn Your Lean Six Sigma for Healthcare Certification:
December 1, 2020
Katie Anderson Leadership Coach, Consultant, Speaker, Author
Katie is an internationally recognized leadership coach, consultant, and professional speaker, best known for inspiring individuals and organizations to lead with intention. Katie is passionate about helping people around the world learn to lead and lead to learn by connecting purpose, process, and practice to achieve higher levels of performance. She has deep expertise and experience leading and coaching change in a variety of industries and is highly regarded among experts in the lean leadership space. In 2015 Katie and her family moved to Tokyo for an 18-month experience in Japan. What began as a connection filled with deep conversations evolved into a one-of-a-kind leadership book entitled Learning to Lead, Leading to Learn: Lessons from Toyota Leader Isao Yoshino on a Lifetime of Continuous Learning. Released in July 2020, Learning to Lead, Leading to Learn debuted as an Amazon #1 new release across multiple categories internationally. Katie retains a strong connection to Japan and leads frequent study trips to Japan for leaders looking to deepen their knowledge of lean leadership, the Toyota Way, and Japanese culture. Katie holds a BA with honors from Stanford University and was a Fulbright Scholar in Australia, where she received her Master's degree in public health from Sydney University. Katie currently lives in the San Francisco Bay Area with her husband, two sons, nearly a dozen chickens, and hundreds of daruma dolls. Here in Episode #93 Katies starts our show reminding us that today was a good day; she shares how getting her start as a healthcare quality person lead to her starting a business, as well as planning annual tours in Japan; Katie highlights the power of building and maintaining genuine relationships; Katie shares the back story on her relationship with Mr. Isao Yoshino; she delivers her take on the three most important areas of focus for today’s healthcare leader; Katie teaches us what it means to lead with intention; she shares tips on how we all can better embrace failure; she provides clarity on the top responsibility of leadership; Katie highlights A3 Problem-Solving as her go-to method for improvement; she gives a shout out the many leaders within her learning chain of command, and Katie shares her outlook on the future healthcare quality and process improvement. • Connect with Katie on LinkedIn: • Katie’s Company Page: • Katie’s Book – Learning to Lead: • Access The Healthcare QualityCast LinkedIn Group: • Leaves Us a Rating: • Earn Your Lean Six Sigma for Healthcare Certification:
November 24, 2020
Mike Hodges, MA, CHSS Healthcare Security Leader
Mike is the Director of Public Safety at Piedmont Athens Regional Hospital in Athens, Georgia. In Mike’s over 18 years of experience, he has been a pioneer in proactive security solutions including leading the development of a collaborative workplace violence prevention program that has reduced incidents of workplace violence by over 50% at his facility. Prior to healthcare, Mike was a member of the U.S. Army where his service included a response to Hurricane Katrina and combat tours in both Iraq and Afghanistan. Mike has published numerous articles related to violence prevention and officer training, he currently manages the Proactive Security blog, and is the co-host of the Proactive Security Podcast. Here in Episode #92 Mike starts our show with the mindset centered on learning from our mistakes; Mike takes us through his career story and how he accidentally landed in healthcare; We dive deep into the world of healthcare security and safety; Mike delivers a range of resources for reducing violence in the healthcare setting; Mike highlights an important career learning centered on gaining collaboration in our efforts; Mike teaches us why we need to shut up and listen; he teaches us why it’s important to draw the line between disease progression and criminal intent; he highlights innovative tools including violence risk assessments and patient flagging as upcoming industry trends; Mike highlights how quality people and better support healthcare security leaders; he pushes a great call to action that workplace safety is everyone’s responsibility; Mike highlights a great opportunity to include ancillary departments in our safety improvement efforts; Mike calls out the healthcare industry to be more open-minded for innovative thinkers, And shares his best career advice to take imperfect action. • Connect with Mike on LinkedIn • Mike’s Blog: Proactive Security Blog • Proactive Security Blow • Access The Healthcare QualityCast LinkedIn Group • Leaves Us a Rating • Earn Your Lean Six Sigma for Healthcare Certification
November 17, 2020
Join in on a Live Recording of the Healthcare QualityCast (Thur Nov 19, 2020)
• Registration Link: • Connect with Ananya Datta (LinkedIn): • Connection with Cherese Pate (LinkedIn): 
November 16, 2020
Andrew Kopolow, MPA, MSW, CPHQ, PMP, CSSBB Associate Director, Operational Excellence
Andrew draws on close to 20 years of experience in healthcare with roles ranging from direct practice clinician to Director of Quality Management. He is currently a process improvement consultant with UnitedHealthcare’s corporate quality team and an adjunct instructor within United’s Operational Excellence program. Andrew is a member of the faculty at Thomas Jefferson University’s College of Population Health and teaches graduate courses in Healthcare Quality and Patient Safety. Previously, he was an Adjunct Professor at the University of Phoenix where he taught courses in Healthcare Quality Management and Outcomes Analysis (2011-2017). He served on the Board of Directors at the Association for Healthcare Quality of Arizona (2012-2015) and rejoins the Board as President-Elect in 2019. He has also been an active volunteer with NAHQ since 2014, most notably serving on the Board of Directors where he chaired the Competencies Commission (2016-2017). Here in Episode #91 Andrew starts our show teaching us why #better has no limits; Andrew walks us down the path leading to his current role as Associate Director of Operational Excellence at UnitedHealthcare; he provides an overview of his professional certifications and the value he puts into professional development; Andrew highlights a dark moment experience encouraging us to put the time in with your stakeholders; we explore us why relationship building is at the core of being a quality person; he shares an AHA moment connected with overcoming the fear of transparency; Andrew keys in on the importance of applying sound change management principles; he highlights a blue ocean opportunity that exists around the delivery of telehealth services; Andrew teaches us how he uses laughter to uplift his team; and his parting advice encouraging us to stay curious • Connect with Andrew on LinkedIn • Access The Healthcare QualityCast LinkedIn Group • Register to Join Us Live • Leaves Us a Rating • Earn Your Lean Six Sigma for Healthcare Certification
November 10, 2020
Jonathan McLean, BA Healthcare Employee Retention Consultant
Jonathan Mclean is an accomplished Healthcare Employee Retention Consultant and a serial entrepreneur. Jonathan has worked in Healthcare Recruitment for 5+ years and has billed over three million dollars in net sales. Jonathan has an extensive background in partnering with healthcare teams, developing organizations, and hiring talent. He is experienced with sales and retention and understands how to build revenue while retaining great employees. Jonathan is a strategic and innovative thinker that can accomplish results in half the time without sacrificing any due diligence. Three words that describe Jonathan are Focus, Determined, and Relentless. Jonathan has earned his Bachelor of Science in Healthcare Administration (HA); Earned a certificate in Business from Harvard Business School. Jonathan is currently continuing his education at Nova Southern University, Earning his Masters in Human Resources Management (HRM). Here in Episode #90, Jonathan starts our show with a leadership mindset around keeping the faith; Jonathan lays out the framework of his career path centered on the “3R’s”; he gives us a great focus on why employees should be the single most important focus of any organization; Jonathan teaches why healthcare teams must keep the hiring process short and sweet; he shares why we must cash out for great talent; Jonathan highlights the value of using assessment tools when hiring; Jonathan gives several insightful tips for developing yourself during the COVID disruption; he lays out a plan for attacking the first 90-days in a new role; Jonathan provides a list great dos and don’ts for updating your resume; Jonathan drops knowledge on how to be best prepared for your next interview; We talk about strategies to beat the recruitment robots; Jonathan teaches us why asking great questions is key asset; and we basically toss out the script in order to maximize the value that Jonathan’s bringing to our show today. • Connect with Jonathan on LinkedIn • Access The Healthcare QualityCast LinkedIn Group • Leaves Us a Rating • Earn Your Lean Six Sigma for Healthcare Certification
November 3, 2020
Lauren Cooper, MSHS, CSSBB, PMP Assoc Dir, Performance Improvement
Lauren Cooper is the associate director of performance improvement at Wake Forest Baptist Health in Winton-Salem, NC. In this role, she leads a team of 6 six sigma green belts and black belts who lead system-wide quality improvement projects, train associates in quality improvement tools, and partner with their patient safety team to analyze and improve systems after serious safety events. Outside of work, Lauren enjoys cooking, cake decorating and is beginning to explore cookie decorating. These skills come in handy since she’s currently in the middle of summer birthday season for her two sons, Chase and Austin who turned 6 and 4 over the past summer. Here in episode #89, Lauren starts our show with a mindset for us to reflect on the people that we connect with; Lauren leads us through her career journey, highlighting that process improvement is literally in her DNA; She shares a valuable insight encouraging us to avoid paralysis by analysis; Lauren reveals how she leverages listening as her improvement strategy; Lauren reveals an AHA moment centered on how she owns her expertise; She tells us why she’s excited about the combined future of telehealth and quality improvement; Lauren shares her thoughts on how healthcare can better serve quality people; and, Lauren wraps our show with a powerful message to give ourselves grace. • Connect with Lauren on LinkedIn  • Access The Healthcare QualityCast LinkedIn Group  • Leaves Us a Rating  • Earn Your Lean Six Sigma for Healthcare Certification
October 27, 2020
Quint Studer, Author, Entrepreneur, Philanthropist
Quint Studer is a community volunteer, a visionary, an entrepreneur, a mentor to many, and extremely dedicated to his community. For more than 30 years, he has given his life to designing the building blocks in organizations that will guide them to achieving and sustaining a culture of high performance. Quint Studer is the founder of Studer Group®, a recipient of the 2010 Malcolm Baldrige National Quality Award. Studer Group is an outcomes firm that implements Evidence-Based Leadership systems and practices to help organizations achieve, sustain, and accelerate in service, quality, finance, people, and growth. For six consecutive years – the last three being in the top 10 – Studer Group has been named one of the Best Small and Medium Workplaces in the United States by Great Place to Work®. Quint retired from Studer Group in March of 2016 to become a full-time community volunteer to undertake the development, training, and education of the Pensacola Metro Community. Inc. magazine named Studer it's Master of Business, making him the only healthcare leader to have ever won this award. Twice Modern Healthcare has chosen him as one of the 100 Most Powerful People in Healthcare for his work on institutional healthcare improvement. Modern Healthcare, along with its sister publication Advertising Age, also honored him with the first Healthcare Marketing Visionary IMPACT award in 2014. Around the same time, Becker’s Hospital Review recognized him as one of the 40 smartest people in healthcare. Studer has authored ten books, most of them for the healthcare leadership market. His first book, BusinessWeek bestseller Hardwiring Excellence, is one of the most-read leadership books ever written for healthcare. More than 1 million copies are in circulation and is still one of the best-selling books in healthcare. His latest book, The Busy Leader’s Handbook: How To Lead People And Places That Thrive, is packed with proven best practices, tools, tips, and tactics for engaging employees, revitalizing cultures, delighting customers, and building high-performance companies and reach. It reached number five on the Wall Street Journal’s bestseller list. Here in Episode #88, Quint starts our show with a leadership mindset that if you see it solve it; Quint walks us through his tremendous career spanning the course of 30+ years as a teacher, healthcare administrator, an entrepreneur, philanthropist, and author; he shares why self-awareness is needed to fine-tune your leadership skills; Quint teaches us that the best leaders are very coachable; he calls out authenticity as a foundation of good leadership; he shares his biggest failure that almost caused him to walk away from healthcare; Quint highlights the power of learning labs for professional development; he shares a tool that will help you level up to becoming a “Straight A Leader”; he delivers a perfect mindset for creating Always experiences; Quint gives great real-life examples of leading with values; and tells us why leadership is an inside job. • Connect with Quint on LinkedIn • Learn More About EntreCon Link • Register for EntreCon • Link to Quint’s Latest Book • Join Quint’s Email Newsletter
October 20, 2020
Andrew S. Gallan, Ph.D. Assistant Professor of Marketing and Director, Center for Services Marketing & Management
Andrew S. Gallan, Ph.D. is an Assistant Professor of Marketing and Director, Center for Services Marketing & Management, at the College of Business at Florida Atlantic University, Boca Raton, FL. His research interests are in the areas of innovation, design, and patient experience in health care, which explore the transformative potential of services; and, the use of data analytics to uncover insights into innovative new business strategies. Andrew’s collaborations with a variety of health care organizations, including Mayo Clinic Arizona, Advocate Health Care, the Patient, and Family-Centered Care Innovation Center at the University of Pittsburgh Medical Center, and University of Chicago Medical Center, have resulted in support for students, teaching, advising, and research.​ Dr. Gallan has published in Patient Experience Journal, Journal of the Academy of Marketing Science, California Management Review, and other top services and health care journals. Andrew is also the principal of a patient experience analytics and advisory company, Dignity in Action, Inc. Here in Episode #87, Andrew starts our show with a mindset around servant leadership; he walks us through his career transition going from over 20 years working in the industry to publishing industry-changing research for healthcare; Andrew highlights the work that he’s leading around patient experience and customer relationship management; Andrew teaches us why we should not be focused on patient satisfaction; he shifts our mindset around the difficulties of being a patient; he shares his biggest learnings, losses, and successes as a healthcare leader; Andrew teaches us that it’s never too late to live your goals; he emphasizes the value of “nothing about me, without me”; he highlights telehealth as the biggest opportunity and challenge for healthcare leaders today, and leaves us with a call to action for leaders to see their organization through the patient's eyes. • Connect with Andrew Gallan on LinkedIn • Access The Healthcare QualityCast LinkedIn Group • Leaves Us a Rating & Review • Earn Your Lean Six Sigma for Healthcare Certification
October 13, 2020
Valerie Boleman, BSIE, CLSSBB AVP, Process Improvement and Engineering
Valerie Boelman is the Assistant Vice President of Process Improvement and Engineering at UnityPoint Health – Des Moines. Her responsibilities include managing a diverse team of clinicians, engineers, and business professionals to improve the effectiveness and efficiency of processes across a three-hospital system. She began as a Process Improvement Coordinator and transitioned to Process Improvement Engineer prior to leading the Process Improvement Department. Valerie is an active member of the Society for Health Systems, a professional organization within the Institute of Industrial and Systems Engineers to support the industrial engineering professionals involved in improving the quality and efficiency of healthcare. Prior to her experiences in healthcare, Valerie worked at Pella Corporation as a Continuous Improvement Engineer and Materials Scheduling Supervisor, and a Product and Process Engineer for Anderson Corporation. Valerie earned a bachelor’s degree in Industrial Engineering from Iowa State in 2002. She also completed a graduate certificate in Health Systems Engineering from Texas Tech University in 2019. She is a certified Six Sigma Green Belt and holds a Lean Bronze Certification. Here in Episode #86 Val starts our show with a quote encouraging us to KISS; Val shares how she transitioned from manufacturing and into healthcare as in industrial engineer; She gives us a great deep dive into her AVP functions; We all have a favorite "Bob" story, and Val shares how her “Bob” impacted her healthcare career for the better; Val highlights curiosity and humility as her best tools for team success; She shares an AHA moment that connects process variation, patient care, ethics, and standardization of physician practices; She calls on quality improvement professionals to guide healthcare teams through the best use of data; Val calls for quality people to brag more about their skills, and shares her best advice to ask for what you want • Connect with Valerie Boelman on LinkedIn • Access The Healthcare QualityCast LinkedIn Group • Leaves Us a Rating • Earn Your Lean Six Sigma for Healthcare Certification
October 6, 2020
Prerna Kahlon, BDS, MPAH, CPHQ Vice President, Quality and Process Improvement
Dr. Prerna S. Kahlon is a healthcare management professional with over 19 years of experience in applying improvement science to deliver high quality clinical and operational outcomes at the department, hospital, and system level. In her various roles, she has driven the creation of an effective multi-disciplinary infrastructure for quality management by leveraging her clinical knowledge and experience with diverse hospital cultures; and complex organizations. Presently, she is Vice President, Quality and Process Improvement at Grady Health System in Atlanta, Georgia. In this role, she is responsible for driving performance improvement initiatives and results across Grady’s extensive continuum comprised of hospitals, post-acute care, home care, palliative care, hospice, ambulatory care, occupational health, rehabilitation, behavioral health, ambulance/transport services, fitness and wellness, occupational health, primary care network, clinically integrated network, and others. Dr. Kahlon has a Dental Surgery degree from Bangalore University, India and a Master’s in Public Health Administration from the Sawyer School of Management, Suffolk University, Boston. She is a Certified Professional in Healthcare Quality®; a graduate of the yearlong Cincinnati Children’s Hospital Advanced Improvement Methods Course and is trained in Lean Six Sigma and High-Reliability methodologies. Previously, she served on the Board of Directors Quality Committee for Franciscan Children's Hospital in Brighton, Massachusetts. She is also a member of the Boston Women's Leadership Council. She served on the national Quality and Safety Leaders Committee for the Children’s Hospital Association and has served as a hospital judge for the Children's Hospital Association Pediatric Quality Award. Here in Episode #85, Dr. Kahlon starts our show inspiring us to be the change; Dr. Kahlon leads us through her amazing moving from a dental surgeon in India and into her current leadership role for one the busiest healthcare teams in the US; Dr. Kahlon walks up through a day in the life as a VP of Quality and Process Improvement; She shares a great reflection around checking our work, and who leaders can create environments to learn from mistakes; Dr. Kahlon shares great tips around giving and receiving team feedback; She introduces us to the Ladder of Inference; Dr. Kahlon shares how the adoption of Telehealth presents a HUGE opportunity for the healthcare industry and quality people alike, And Dr. Kahlon share a wealth of resources throughout the entire show, so be sure. • Connect with Dr. Kahlon on LinkedIn • Access The Healthcare QualityCast LinkedIn Group • Leaves Us a Rating • Earn Your Lean Six Sigma for Healthcare Certification
September 29, 2020
Amelie Karam Millennial Specialist - Generational Speaker and Consultant
Amelie Karam provides Millennial insight on how organizations can better understand the Millennial generation to attract and retain top talent. Through her Millennial perspective, research, and entertaining presentation, Amelie will help leaders feel empowered to lead their newest employees to success. By better understanding the Millennial generation, leaders will feel well equipped to bridge generational gaps in their organization. Here in Episode #84 Amelie starts our show with a great mindset encouraging us to throw out our nets; Amelie highlights the path that led to her career in becoming a Millennial Expert; She provides a detailed overview of the five (5) unique generations working today; Amelie’s gives three (3) key tips for leaders managing multi-generational teams; She teaches us how she uses a “Core List” for team building; She highlights the most important challenge and opportunity for healthcare leaders; And shares one her best career moments…that I’m sharing a recording of below in the show notes.  • Connect with Amelie on LinkedIn:  • Plug in with Amelie's Podcast on Itunes: • Check Out Amelie’s Work In Brazil:  • Access The Healthcare QualityCast LinkedIn Group:    • Leaves Us a Rating: • Join the Quality Impact Academy:  
September 22, 2020
Frank Khan, MBA, CPHQ, CPPS Clinical Performance Improvement Consultant
Here in Episode #83, Frank opens our show with 3 classic quotes from 3 incredibly iconic figures; we take time to dig into Frank’s unique and non-traditional healthcare quality improvement career path; he shares the ins and outs of 3 professional certifications that we should all have on our radars; Frank tells a dark moment story teaching us to double down on networking and service, even during times of career transitions; he gives us an important tip for anyone facilitating teams; he shares a career AHA centered on impacting both the people and process side of change; Frank introduces us to the ADKAR change model; he highlights the rapid growth of the patient safety professional as a healthcare trend that he’s excited about; and calls for healthcare organization to give non-clinical team members a chance a shot at quality leadership positions. Connect with Frank on LinkedIn Great Example of Sutter Health’s Safety Video w/ Frank Access The Healthcare QualityCast LinkedIn Group Leaves Us a Rating Learn More About Our Lean Six Sigma Training & Certification Programs
September 15, 2020
Nicole Cable, MHS, CPXP, LBBP Chief Experience Officer
Here in episode #82, Nicole walks us through her impressive career path going from call centers and hospitality, and into healthcare where an unfortunate care experience set the tone for her high-quality leadership focus; Nicole teaches us a great point about meeting both the expressed and unexpressed needs of our patients; She shares a dark moment story teaching us that we must fully understand our environment before we’re able to make changes; Nicole teaches us a service principle-centered around putting the employee first; She shares one her best strategies for empowering and engaging her team; Nicole gives us an aha moment that you all will absolutely want to consider using within your own organization; She spotlights on how COVID-19 has helped to dissolve many of our healthcare silos, And why quality and service is a marriage of necessity; Connect with Nicole on LinkedIn InnovaCare: Access The Healthcare QualityCast LinkedIn Group: Join The Quality Impact Academy:
September 8, 2020
Michael Lalor, MD MBA CPE FACHE Chief Medical Officer
Here in episode #81, Michael starts our show highlighting the life lessons in what we do and learn as quality leaders; He walks us through his career journey as a healthcare professional, a physician executive, and a well tenured care provider within the hospice and palliative care space; Michael provides a great overview and introduction into the world of palliative care; and helps to define the standard of quality within this unique specialty; Dr. Lalor gives an insightful breakdown in what it takes to lead yourself versus leading others; He highlights a range of leaderships viewpoints for promoting provider wellness as a way to best serve and meet our patient needs; Michael tells us how he leverages a simple conversation for the success of both his patients and his team; He shares a great aha moment connecting leadership with the Pareto principle; how being a voracious learner supports his personal development process; and how COVID-19 is redefining healthcare in a way that quality people should be excited about Connect with Dr. Lalor on LinkedIn: Access The Healthcare QualityCast LinkedIn Group: Join The Quality Impact Academy:
September 1, 2020
Stephen Weller, MBA, MM Lean Operations Consultant
As a quality improvement professional and historian, Stephen starts our episode #80 with a quote from the Father of Scientific Management; Stephen shares with us his background going from manufacturing, and into lean operations coaching and consulting for operating rooms; Total side note, but Stephen has authored and co-authored several lean related manuscripts, but his latest book titled “The Progressive Machine” is an absolute must to add to your collection; Stephen shares an aha moment teaching us that you can’t be successful by yourself; Stephen highlights a great tip around not carrying the burden of an unsuccessful team and give a great overview of project team dynamics; Shares an aha moment taken from his project experience in reducing process variation in the operating room; Stephen shares why he’s excited about healthcare systems consolidating their EHRs into a single source; Stephen highlights a passion for healthcare improvement as a key trait for healthcare leaders; And Stephen introduces us to one of his most important healthcare mentors. Connect with Stephen on LinkedIn: Stephen’s Book on Amazon: The Progressive Machine: Before We Called It Lean Access The Healthcare QualityCast LinkedIn Group: Join The Quality Impact Academy:
August 25, 2020
Gary E. Williams Jr., MPA, LSSGB
Here in episode #79,  Gary starts our show with a leadership mindset set reminding us that every team member is valuable; He walks us through his career path going from a possible career in politics, then into healthcare, and even taking the stage as a TedX speaker; Gary shares his dark moment story centered on his internal conflicts while managing a team member out of the organization; Gary tells us how starting with Why and defining your objectives is a perfect way to center your project teams for better success; He gives us great lessons learned to dig deeper around the root causes of our project; He teaches us how his team keeps him inspired through the transformation work that he leads; His top career advice that inspires us as quality people to just keep going; And closes our show with a great overview of his approach to professional development. Connect with Gary on LinkedIn: Beyond the Numbers|Gary Williams|TEDxSyracuse: Access Our Podcast LinkedIn Group: Visit Us Online:
August 18, 2020
Sarah Cook, LSSGB Performance Engineer
Here in Episode #78 Sarah starts our show with a Deming classic, reminding us that a bad process will always beat a good person; Sarah takes us through her career journey moving from the lab and into her current quality improvement role; and gives us an impromptu podcast tour of South Dakota; Sarah shares a moment of failure connected with her earliest improvement project; She walks us through her best practice approaches for building trust on her project teams; She tells what her most value-added tactic is for going to where the work is; Sarah shares her AHA moment connected with determining the cost of quality in healthcare; Provides her vision around getting executive leaders more involved with quality improvement initiatives; And the successes that she’s had with reaching out and connecting with past guests of the show as a way of adding to her personal and professional development. Connect with Sarah on LinkedIn: Access Our Podcast LinkedIn Group: Visit Us Online:
August 11, 2020
Beth Guyton, CPHQ, LSSGB Executive Coach & Change Management Expert
Here in Episode #77 Beth starts our show with the mindset reminding us that every team member is a leader; Beth walks us through her unconventional career journey, going from healthcare sales and leadership, and into the world entrepreneurship as a successful executive coach and change management expert; Beth shares her best advice, encouraging us to buy the ticket and take the ride; When it comes to improving the healthcare industry, Beth calls out psychological safety, aligning personal values, and understanding the power of good questions as core elements that we should all have on our radars; She shares her both her biggest success and failure as a healthcare leader; Beth delivers an impressive overview of ethical leadership; Beth spotlights an impressive industry leader that ignited her passion for healthcare improvement; She highlights career burnout as a potentially critical focus for the future of healthcare leadership; And lists systems thinking as 1 of 3 core traits of a well-rounded quality person…and, you’ll just have to stay plugged in to the end of the show to learn what the other two are. Connect with Beth on LinkedIn: Access Our Podcast LinkedIn Group: Visit Us Online:
August 4, 2020
Joseph Perez, Th.D (Dr. Joe) Senior Systems Analyst & Team Lead
Here in episode #76 Dr. Joe starts our show with a leadership quote that simultaneously defines and redefines what it means to be a leader; Dr Joe digs in and gives several great pointers around launching a career in professional speaking; He shares with us a dark moment story that teaches us not to bite off more than we can chew; Dr. Joe tells us why every aspiring leader needs to know, grow, and show; He shares an AHA moment connected with using data visualization to break down silos and streamline resources; He tells us why he’s geeking out about healthcare data and analytics; He gives us his best career advice thats sure to connect with every type of healthcare leader; And inspires us as developing leaders to earn their trust, do what you must, and learn when to adjust; Connect with Dr. Joe on LinkedIn: Access Our Podcast LinkedIn Group: Visit Us Online:
July 28, 2020
Toshka "TK" Nelson, MBA, PMP, CPHQ Portfolio Management Leader
Here in episode #75 TK starts our show with a leadership mindset around leaving a legacy; TK walks us through her impressive healthcare career, and doubles down on her legacy mindset with sharing stories from her interactions with the late Mr. Bernard Tyson and the impact of his legacy on her career; TK shares with us a dark moment story connected with always being prepared; She tells with us how she establishes trust and builds 1 to 1 relationships with the teams that she leads; TK highlights the power of mentorship and shares with us a tip that she uses in supporting the professional development of others; TK provides a future vision on why a focus on innovation and change management will lead how we approach healthcare moving forward; She highlights how she leverages her high energy to inspire and do great work; And why cultivating relationships should be a priority in our focus to grow as healthcare professionals Connect with Toshka on LinkedIn: Access Our Podcast LinkedIn Group: Greeks In Healthcare: Visit Us Online:
July 21, 2020
Audrey Cortez, RN, MSN, CPXP Director of Patient Experience
Here in episode #74, Audrey starts our show with the perfect quote centering us around doing purposeful work; Audrey walks us through her career path that’s anchored heavily in the areas of leadership, patient experience, and staff resiliency; Audrey exhibits ultimate vulnerability and shares an incredibly personal moment of failure that launched her work in resiliency; She formally introduces our QualityCast community to her Steady and Raise Resiliency Model; Audrey shares why she is excited about change management in the face of our current pandemic; She teaches us that we have to stay connected with our purpose as healthcare leaders in order to grow and move forward; And also how she uses QTIPs on a regular basis. Connect with Audrey on LinkedIn: Access Our Podcast LinkedIn Group: Visit Us Online:
July 14, 2020
Christopher J Hutchins VP, Chief Data & Analytics Officer
Here in episode #73, Chris starts our show with a great mindset around doing good and sharing the credit; Chris humbly walks us through his career path and highlights a day in the life of a Chief Data and Analytics Officer; Chris shares with us a moment of failure connected with owning your mistakes, but also in being permitted to make mistakes; Chris teaches us how asking for help can be used as an expert approach to develop relationships; As a hiring decision-maker within his organization, Chris lays out the blueprint for how to approach a job interview with him; And In a show loaded with great quotes and humbling insights, Chris gives us his best career advice encouraging us to also be our own best advocates. Connect with Chris on LinkedIn: Access Our Podcast LinkedIn Group: Visit Us Online:
July 7, 2020
Katie Castree, MHA, ASQ CSSBB Operations Excellence Manager
Here in Episode #72, Katie starts our show by encouraging us to make change happen; Katie walks us through her impressive career in healthcare operations management and highlights a day in the life working as a quality person in the lab setting; She shares her best moment of failure connected with making a career transition and conquering the first 90 days; Katie highlights how she builds trust as a key tactic for moving her teams forward; She shares her best aha moment that she can’t unlearn connected with muda in healthcare; We go off script to talk about the role of a quality person during a pandemic; And Katie shares with us how the fundamentals of current team inspire her on a daily basis. Connect with Katie on LinkedIn: Register for Katie's Webinar:  Access Our Podcast LinkedIn Group: Visit Us Online:
June 30, 2020
Fred Newmark, Managing Partner
Here in episode #71, Fred starts our show with a leadership mindset centered around giving value; Fred is a fellow entrepreneur that walks us through his impressive path as a physician recruiting and professional development; He gives us an overview of the physician recruitment process, as well as the major takeaway around developing as an expert; After a small mix up around our scripts, Fred highlights his approach for developing great teams connected with being genuine; Fred teaches us that we need to get comfortable with being uncomfortable; Fred shares the healthcare trends that he’s excited about and the role of healthcare leaders to promote its long term success; Fred shares a great perspective around creating think-tanks and teaches us the top decision factors that doctors consider in their job search efforts; In a twist to the show, Fred dodges around our best career advice question…then shares the best career advice that he’s ever given…only to close our show with some of the best career advice shared to date on our podcast. Connect with Fred on LinkedIn: Access Our Podcast LinkedIn Group: Visit Us Online:
June 23, 2020
Timothy Gorton, FACHE
Here in episode #70 Tim starts our show with a leadership mindset to seek out team members that are smarter than ourselves; Tim walks us through his impressive background in healthcare compliance and the path that lead him to be the CEO of new opportunities; Tim shares with us several strategies that he is using in his new opportunity search efforts; He highlights a career failure connected with taking risks, and not seeking help in the process; Tim tells how he leverages personal respect as an approach for leading high performing teams; He shares an aha moment connected with presenting data to project teams; From the viewpoints of a compliance professional, Tim shares a number of industry trends that he’s excited about; And gives his best career advice centered around diversity within healthcare; Connect with Lisa on LinkedIn: Access Our Podcast LinkedIn Group: Visit Us Online:
June 16, 2020
Deneen M. Richmond, MHA, RN Vice President, Population Health & Clinical Improvement
Here in Episode #69 Deneen starts our show with a classic quote from John Quincy Adams; Deneen walks us through her incredible career path and tells us what the day in the life of a VP of Pop Health & Clinical Improvement looks like; Deneen shares a dark moment reflection centered around exploring new opportunities and ultimately what it takes to move forward in both our professional and personal journeys; She teaches us how she leverages high-reliability principles to lead high performing teams within her organization; Deneen shares an aha moment teaching us that you don’t always need to be the expert; Deneen delivers a ton value while sharing the healthcare trends that she is excited about and the impact that quality people can make to support it; She shares how she inspires her teams to be a part of the solution; And gives her best career advice teaching us to be authentic in every way. Connect with Deneen on LinkedIn: Access Our Podcast LinkedIn Group: Visit Us Online:
June 9, 2020
Lisa Davies, CPHQ, LNHA, RD, LD Sr. Director of Inter-professional Quality Advancement
Here in Episode #68 Lisa starts our show with a great mindset around servant leadership; She walks up through her career path and a day in the life, as a quality leader in the long term acute care setting; Lisa shares a career failure, turned learning moment connected with leading her team through the journey for achieving their national quality award; Lisa outlines how she connects the why with the quality improvement work done across her organization; She shares an aha moment aligned with applying the Baldrige framework in her everyday life; Lisa shares why she is excited about the growing movement that is person-centered care and what quality people can do to continue to innovate around this important focus; Lisa shares with us how her teams provide a daily burst of inspiration; And also how the power of asking questions has led to her personal and professional success.  Connect with Lisa on Linkedin: Access Our Podcast LinkedIn Group:    ACHA National Quality Award Program:  Visit Us Online: 
June 2, 2020
Jason Povio, MSEM, LSSBB Snr. Vice President, Operations
Here in episode #67, Jason starts our show encouraging us to stay focused on the road ahead; Jason shares how his wife’s personal healthcare experience influenced his leadership journey; He underscores the opportunities and outlook of telemedicine market; Jason shares his biggest moment of failure, and how mentors and emotional intelligence helped pull him through; He highlights how he leverages active listening to lead high performing teams; Jason shares his career aha moment centered around improving hospital patient flow; He teaches us how quality people can plug into the expansive world of virtual healthcare; We do our best to brainstorm strategies for selling healthcare teams on the need to be more innovative; Jason shares his best career advice, laying out a call to action for us to “Own It”; And closes our show with a message to dream big. Connect with Jason on Linkedin: Access Our Podcast LinkedIn Group: Visit Us Online:
May 26, 2020
Patrick Hennessy, MPH Senior Consulting Director - Part 2
Here in Episode #66b Patrick starts our show with highlighting how he creates a miracle morning; He walks us through his impressive healthcare leadership career path, emphasizing the impact that a little bit of career planning can have; Patrick shares a dark moment story connected with successfully leading teams and direct reports through project deliverables; Patrick teaches us what happens when you, shut up and listen; He encourages us as leaders to learn and respect our personal weaknesses; He shares how he leverages icebreakers and assessments to build strong teams; He highlights two very far out career aha moments, that would truly make a mousekeeter happy; Patrick spotlights partnerships between insurance agencies and healthcare providers as an industry trend that he’s excited about, and how healthcare needs a huge mind shift when it comes to it competitive environments; And gives his #1 career advice that is sure to apply to every leader across every level of the industry. Connect with Patrick on Linkedin: Access Our Podcast LinkedIn Group: Visit Us Online:
May 19, 2020
Patrick Hennessy, MPH Senior Consulting Director - Part 1
Here in Episode #66 Patrick starts our show with highlighting how he creates a miracle morning; He walks us through his impressive healthcare leadership career path, emphasizing the impact that a little bit of career planning can have; Patrick shares a dark moment story connected with successfully leading teams and direct reports through project deliverables; Patrick teaches us what happens when you, shut up and listen; He encourages us as leaders to learn and respect our personal weaknesses; He shares how he leverages icebreakers and assessments to build strong teams; He highlights two very far out career aha moments, that would truly make a Mouseketeer happy; Patrick spotlights partnerships between insurance agencies and healthcare providers as an industry trend that he’s excited about, and how healthcare needs a huge mind shift when it comes to it competitive environments, And gives his #1 career advice that is sure to apply to every leader across every level of the industry. Connect with Patrick on Linkedin: Access Our Podcast LinkedIn Group: Visit Us Online:
May 12, 2020
Vanila M. Singh, MD MACM Clinical Associate Professor, FMR CMO US Department of HHS
Here in episode #65 Dr. Singh starts our show with a leadership mindset of keeping clarity and cutting out the noise; Dr. Singh shares her impressive background with us, and quality people lets just say that she is our first podcast guest with her very own Wikipedia page; Dr. Singh shares a best moment of failure that literally hinges on an act of congress; and how perseverance drove her and her team to success; She teaches us how she builds close team connections by focusing on the human-side of leadership; Dr. Singh gives us thoughtful reflections on what it takes to develop personally as a leader; She shares her best aha moment that works to achieve balance between her personal and professional lives; She tells us what she’s excited about around the future of healthcare and public health; And Dr. Singh gives her best career advice, encouraging us to stay at it and to be great. Connect with Dr. Singh on Linkedin: Access Our Podcast LinkedIn Group: Visit Us Online:
May 5, 2020
David Ciommo Data Visualization Principal; Leader of the Visualization Center of Excellence
Here in Episode #64, David starts our show with a leadership mindset reminding us to understand our work thoroughly and to always strive for excellence; David shares his unique career path going from a 20+ year focus in marketing and advertising to leading an innovative data visualization center of excellence; As an analytics expert, David shares a career dark moment connected with the holy trinity of data storytelling; David shares with us 3 steps for approaching data visualization projects; He highlights how he uses a pitch approach with stakeholders for the projects that he leads; David shares a career aha moment teaching us to lead with the story first; David shares with us his excitement and vision connected with data democratization and data literacy, And he gives us his best career advice centered around working hard for what you need and focusing on what you do best.
April 28, 2020
Behind the Curtain of Healthcare: #1 Jarvis Gray
Quality People, I hope that you all enjoy this special episode where for the first time you all get to hear me in the hot seat!!! I'm happy to introduce you all to a newly launched podcast and youtube series titled Behind the Curtain of Healthcare (BCH) led by fellow entrepreneurs Fred Newmake and Jack Blakely!  They blessed me with the honor and responsibility of kicking off their new series and I'm super eager to share here on our platform as well.  I hope that you enjoy this change of pace and please be sure to check out BCH via the link below: 
April 21, 2020
Osagie Ebekozien MD, MPH, CPHQ VP, Population Health and Quality Improvement
Here in episode #63, Osagie starts our show with a classic Deming quote reminding us to blame it on the process and not the people; He walks us through his impressive career path leading him from his home country of Nigeria to Boston, to completing educational programs at both Harvard and MIT, and to rubbing elbows with Healthcare Qualities most notable leaders; Osagie offers us a great breakdown of the different Healthcare systems that he has personal experience working within; He shares a favorite failure connected with how best to deliver presentations to a room of experts about their work…and you know this can only go one way; Osagie shares with us how he uses games to drive change and build connections with his teams; He highlights a career aha moment that was developed over the course of four years; as well as his 10-step methodology to produce smarter qi projects; And by the end of the show you'll find us assembling our own quality improvement superhero team
April 14, 2020
Jarod Ferguson, Chief Executive Officer
Here in Episode #62, Jared starts our show with a quote from the Great Dr. Deming reminding us to come prepared with our data; Jared walks us through his impressive background as a software programmer, entrepreneur, and population Health analytics expert; And shares the BHAG that got him plugged in with serving the healthcare industry; Jared gives us the three top critical Concepts quality and Healthcare professionals should have on their radar as it connects with population Health Analytics; Jared shares his biggest professional success that is connected with taking calculated risks; Jared also shares his biggest moment of failure and connects it with finding the perfect career & Professional fit; Jared provides us with an exceptional overview of the power of prototyping and creating an MVP has ways to push our ideas forward; Jared highlights his greatest moment of customer service and success; Highlights and Jared highlights one of the biggest barriers for healthcare leaders today.
April 7, 2020
Niejadd Evans, MBA, CHC, Chief Compliance Officer
Here in Episode #61 Niejadd Starts our show with a quote from the late great Maya Angelou and connects it with the golden rule of life; Niejadd walks us through his career path leading up to his current role as Chief compliance officer within a start-up Insurance Company; Niejadd shares details on what it takes to grow and develop as a healthcare compliance professional; As our first official HBCU alumni, Niejadd highlights his experience attending a historically black college; He shares a career story connected with keeping his team together in the face of impending layoffs, and we learn the powerful impact of transparent and authentic leadership; Niejadd aligns doing good work, knowing your audience, and treating people right as key tips for developing intimate teams; He gives us a great look inside the world of auditing and compliance; He shares a career aha moment that teaches us to not underestimate the power of our Networks, And we take a moment to Spotlight the professional lifestyles based around remote work and the gig economy.
March 31, 2020
David Priest, MD, MPH, FIDSA SVP, Chief Safety, Quality and Epidemiology Officer
Here in episode #60, David starts our show with a leadership quote that puts us in the mindset of #whatcouldpossiblygowrong; David takes us on a journey through his career path, starting as an eagle scout and leading up to his current role as a senior-level healthcare quality-safety leader; David shares a career dark moment story connected with being a physician administrative leader and navigating the bureaucratic branches of healthcare to implement quality improvement initiatives; We go off-script to dig In deep around opportunities for Healthcare organizations to become more agile and ways to create a culture of winning; In a show loaded with sports analogies, David shares with us a vision on how he creates successful teams just like the pros; We get to explore some of the incredible efforts that David's organization is building around leadership diversity; David Spotlights the benefits that aI can bring into healthcare; David gives a big shout out to the guardian angels within his organization that keeps patients safe daily, And he shares his best career advice centered on the fact that Talent is overrated.
March 24, 2020
Iahn Gonsenhauser, MD, MBA Chief Quality and Patient Safety Officer
Here in Episode #59, Iahn starts our show with a great quote teaching that vulnerability is the path to innovation; Iahn walks us through his impressive career path going from research assistant to a practicing physician administrator, and into the role of chief quality and patient safety officer; He also shares great details on his development process as a quality professional; Iahn reflects on an impactful career dark moment that reminds us to move away from the status quo and to also focus on the people side of quality improvement; Iahn gets meta as he shares his approach to developing tight relationships with his teams; Iahn shares an aha moment, where the takeaway message is to focus on the one thing; Iahn tells us why he’s excited about population health and encourages us as quality people to start engaging more with the various pop health improvement models; And Iahn provides us with the ultimate list of healthcare associations that we should all have on our radars.
March 17, 2020
Philip Atoyebi, MD, MPH, CPHQ, CJCP Quality Improvement Manager
Here in episode #58, Philip starts our show with a great quote reminding us that improvement is a journey and not a destination; Philip walks us through his career path in transitioning from physician based in Nigeria and into a healthcare quality improvement leader based here in the US, and he breaks down the professional development process that supports his goals; He shares a great dark moment story connected with his first role as a team leader and how that gap allowed him to identify areas of continued personal improvement; Philip provides tips on how he drives deeper engagement with his project teams and additional pointers on how he manages members who may not be fully engaged within the project team; Philip shares with us a career aha moment teaching us that timing is everything; Philip highlights some of the changes in healthcare that he’s personally excited about and also gives a comparison with dynamics between the US and Nigerian healthcare programs; Philip sends a call to action to break down barriers between healthcare and non-healthcare sectors, especially around quality improvement principles and applications; Philip coaches us up around patient safety huddles and reminds us to huddle on our huddle And his career advice for us to find our purpose and to keep that purpose aligned with all our efforts.
March 10, 2020
Robert Kluttz, Head of Quality & Transformation
Here in episode #57 Robert starts our show with a quote from the great philosopher, Mike Tyson; and shares an additional quote that encourages us to go all in with our transformation work; Robert shares his career story and the impressive path on how a Yank ended up in Australia; He reveals an all too familiar dark moment story when placed in the struggle to implement local optimizations versus system level improvements; He shares great insight on why relationship building is vital to our success when working within project teams; We haven’t talked much about this in past episodes, but Robert provides a great overview on the power of change management and an introduction of the ADKAR change model; Robert shares a unique aha moment that involves jigsaw puzzles in a waiting room; Robert tells us why he is excited about wearable technology and the impact that it can have on quality and patient safety; Robert give a poignant response when asked what the healthcare industry can do to attract talented professionals; How the power of reflection helps to keep him grounded as a quality leader; And be sure to stick around past the outro as Robert introduces us to the Australian healthcare system.
March 3, 2020
Tarun Mohan Lal, PhD. Chief Analytics and Solutions Officer
Here in episode #56, Tarun starts our show with a great leadership mindset that promotes continuous improvement; While the healthcare industry was not a part of his plan, Tarun shares with us the path that has led to his current position as Chief Analytics and Solutions Officer; Tarun share a very introspective dark moment story connected with transitioning into his first leadership role; Tarun calls out some great quality improvement tools and highlights the pros and cons of simulation modeling within the healthcare industry; He reflects on an aha moment that teaches the balance between achieving project perfection and meeting stakeholder needs; Tarun delivers an absolute masterclass on the changes that he’s excited about within the healthcare industry and this touches a range of topics from competition models to the promise of AI; Tarun shares 3 very special and specific points on what the industry can do to attract talented healthcare leaders, And He also delivers an important message for healthcare professionals to take charge of your career.
February 25, 2020
Amy Bedingfield Vice President of Population Health Solutions
Here in episode #55, Amy starts our show with great leadership quotes to first be the change, but to also question everything; Amy shares with us her career path and how she navigated from frontline nursing and into the fields of technology, data analytics, population health, and executive leadership; Amy sets a great foundation for us as quality people as she digs into all of the buzzwords connected with population health and value-based care; She shares a dark moment story connected to a project that achieved significant improvements but that wasn’t well liked by her team; Amy connects the dots for us in using innovation and vulnerability as an approach for building intimate connections with her teams; Amy highlights how the power of whiteboarding sessions can drive innovation with healthcare teams; Amy shares an aha moment connected with how her community-based work helped her to see healthcare from a totally different point of view; Amy shares how patient stories continue to inspire her in the work that she does; And rounds us off by sharing how the power of reflection allows her to be her most productive self.
February 18, 2020
Razell Perry, MS, BSN, RN Director of Quality and Risk Management
Here in episode #54, Razell starts our show with one my personal favorite quotes that encourages us to take a leap of faith; Razell highlights her phenomenal career progression, and introduces us to quality improvement within the LTACH setting; She shares her favorite failure connected with paying attention to details; and when you hear her story, you’ll realize that it could truly happen to any of us within the healthcare setting; Razell highlights her top approaches for achieving success with her project teams and teaches us how she attacks the first 90-days within a new organization; She shares her aha moment that is hands down one of the best keep-it-simple ideas ever; Razell breaks down the top traits of a successful quality person; She reflects on how she shifted her personal mindset to better understand the role of regulatory agencies, and offers tips on how she promotes a culture of survey readiness with her team; As a nursing quality leader, Razell tells what truly inspires her to bring her best every day.
February 11, 2020
Richard Zane, MD Chief Innovation Officer
And here in episode #53, Dr. Zane starts our show by quoting two of the most polarizing leaders of our era; Dr. Zane shares with us his impressive background and walks us through the day in the life of a chief innovation officer; He highlights a professional dark moment story connected with providing care to an undocumented citizen and how that moment has guided his path as a healthcare leader; He outlines the importance of building a world-class team and highlights guiding principles on a past organizational transformation with his team; He describes an amazing aha moment that exemplifies the power of going to the Gemba; We get first-hand insight to an innovation expert’s view of upcoming changes across the healthcare industry; Dr. Zane delivers an insane amount of value sharing a range of tips on upcoming innovations and policy changes guaranteed to impact the future course of healthcare.
February 4, 2020
LaToya Rivers-Azanga MBA, FACHE, CSSBB, CHDA Performance Improvement Executive
Here in Episode #52, Latoya starts our show with a great leadership mindset centered on aligning team members and breaking down silos; Latoya walks us through her impressive career path where she’s moved from quality analyst and up through the ranks into quality and safety officer roles; and as a quality improvement leader, she is quite literally a jill of all trades; She shares with us her favorite failure connected to a past role as a facility administrator and engaging organization stakeholders around strategic business decisions; Latoya shares how she creates a WIIFM moment with her team; She also teaches us best practices for adopting communications plans within our improvement projects; She shares the aha moment that helped her to establish her brand as a quality professional; Latoya provides her thoughts on how quality people can help support the expansion of telehealth and other virtual healthcare technologies; She shares with us how Lean Six Sigma changed her career path, and why process maps are absolute on her projects.
January 28, 2020
Toni Land, MBA, BSN, CPXP Chief Patient Experience Officer
Here in episode #51, Toni opens our show with a great leadership mindset to respect the old, while you explore the new; Toni walks us through her career path going from bus driver to nursing, and into the world of patient experience; She shares with us a career dark moment connected with moving too fast on a project and committing a major project oversight; Toni highlights how she uses round table discussions to build stronger connections across the teams that she leads; She shares with us her professional aha moment to better discern what a situation looks like, sounds like and feels like; And Toni reveals her best career advice to get out of the boat, and you’ll see how she continues to apply that advice to challenge herself;…and this is exemplified perfectly because, since the time of our recording, Toni has moved forward in her career now serving in the position of Chief Experience Officer with Medical Center Health System.
January 21, 2020
Timothy Lee, MPH Innovation Consultant
Here in episode #50, Tim opens our show with a great leadership quote centered around partnerships and longevity; Tim walks us through his career path going from biochemistry and public health, into the world of healthcare strategy, innovation, and analytics; Tim shares with us a very reflective dark moment connected with the people side of lean and quality improvement; He highlights an impressive aha moment the centers on executive presentations and using data to tell a story; He shares why he is personally excited about the chaos and disruption going on in healthcare and why it will result in a more patient-centered industry; Tim does the impossible and walks us through the mindset of a millennial and specifically, what they are looking for from today’s healthcare organizations; And Tim gives a great shout out to mama and papa Lee for the best career advice that he’s ever received.
January 14, 2020
Benjamin Ritter, EdD, MBA, MPH, Internal Leadership Coach
Here in episode #49, Ben kicks off our show with a great leadership mindset to take a human approach to leadership and home in on the internal motivators to truly engage our healthcare teams; Ben highlights his career ups and downs, that leads him from a quality improvement role and into his current entrepreneurial path as a leadership coach and consultant; Ben highlights the top 3 areas of leadership and motivation focus that we as healthcare leaders should have on our radars; He shares the biggest successes and failures from his coaching career, and emphasizes the mindset of being personally accountable for our own job satisfaction; Be ready to take notes as Ben shares his model for personal and professional success as a leader that is centered on trust, environment, assignments, and meaning; He shares a great customer success example centered on balancing burnout and perfectionism with a physician client, And he defines the key attributes of a successful healthcare leader and quality person.
January 7, 2020
Evita Payton, MSHI, MSHA, LSSBB Quality Consultant
Here in Episode #48, Evita opens our show with a classic quote to help us avoid the mistakes of rework; She then walks us through her career story in going from the marines to Disney, and making her way into healthcare…And as part of that story, she shares how a diagnostic error guided here career path; Evita shares several insights connected to permitting clinical leaders to be more patient-centered within their daily tasks, And shares an impressive team-building technique where she allows groups to jump right into solutions and reverse engineers the problems; Evita shares an impressive aha moment that leads to her earning additional credentials in healthcare informatics; She shares her excitement in the progress being made to foster more patient participation in their own care processes; Evita gives us powerful examples of how investing in people can have tremendous impacts on the personal and professional make-up of our teams, And she illustrates a phenomenal story of leading by example gained from her time in service as a US Marine. Evita, thank you for your service to our country, our healthcare industry, and our podcast to share your story!
December 31, 2019
Katie Boston-Leary, PhD, MBA, RN, NEA-BC, Chief Nursing Officer
Here in episode #47, Katie starts our show with amazing insight around healthcare leaders learning to let go; Katie walks us through her career path and shares a great story around literally being pushed into her nursing career…and I mean literally; Katie’s love and support for the nursing profession is unquestioned, but she also highlights several of the issues impacting today's nursing workforce; Katie shares with us one of the most heart-felt dark moment stories connected to removing biases and stepping up as a leader to support team members that deep down we know that we want to avoid; And with that moment, Katie offers us a few tips for carrying out crucial conversations;  Katie notes having fun and vulnerability as the keys to developing tight teams; She shares with us what continues to inspire her today, how she returns inspiration throughout her organization, her advice to keep the main thing the main thing; And her future goals to reach a point of ‘having-ness’.
December 24, 2019
Joe Krause, Vice President Customer Engagement
Here in episode #46, Joe shares with us his career path leading from pharmaceutical sales and into the world of start-ups, with a keen focus around strategy execution; Joe highlights 3 key themes from his expertise in strategy that we as healthcare leaders should have on our radar…and then adds more value by giving us actionable tips for moving forward; Joe pulls me off my high-horse and provides an exceptional definition and value proposition around the need for organizational strategy; He shares his career success and failures connected directly with his startup and entrepreneurial path; I absolutely love the “HOW” and “Why” framework that Joe uses as a practical approach to getting momentum going with clients; We set a call to action for healthcare leaders and quality people alike to formally learn the strategic planning processes within your organization; Joe discusses strategic agility and again calls out the value that this concept brings to organizations; And outlines his top strategy challenges and opportunities for healthcare leaders to aware of.
December 17, 2019
Charleeda Redman RN, MSN, ACM, FAACM, Vice President, Strategic Initiatives
Here in episode #45 Charleeda opens our show with an insightful quote from Mother Theresa, and the message for us as quality people to shake the haters off; Charleeda highlights the evolution of her career path and her passion for applying technology to impact the healthcare industry; then walks us through a day in the life of a Strategy VP; With her dark moment story, she shares great pointers on applying both career and personal resiliency; And we get very Zen as she shares tips that she uses for building up personal relationships within her teams; Charleeda is a healthcare leader that has followed her passions towards her personal success to bring a ton of value in this episode…and for that Charleeda I salute you and appreciate you for connecting with our community of healthcare quality people.
December 10, 2019
Sheena Butts, MEM, CLSSBB, Associate Vice President
Here in Episode #44, Sheena starts our show with an Einstein quote that centers us around our value proposition as both people and healthcare professionals; Sheena walks us through her career path, moving from a high school math teacher, into a healthcare industrial engineer intern; and into her current role as an associate vice president; Sheena shares a great dark moment story that led to her shifting her mindset around how to make improvements, who gets the credit, and how she sets a ‘lets just try it’ culture with her team; She shares her AHA moment connected with deploying Gemba walks throughout her organization; and describes the qualities within the leadership approach needed to make it happen; Listen closely as she highlights the incentive programs implemented at her facility to recognize sustainable success in safety and operational excellence. 
December 3, 2019
Elle Pierson RN, MBA, CPXP
Here in Episode 43, Elle opens our show with a quote from the great Warren Buffet that leads directly in with our theme for the day; Elle takes us on a great career journey going from frontline clinical work and transitioning into the world of independent healthcare consulting; Grab your pen and paper because throughout the entire show Elle show drops value on top of value with several strategies for us to be aware of in relation to both personal and organizational brand management; You’re going to enjoy learning from Elle given the unique talent and perspective that she brings to our show… so, also be prepared because our normal show script will be taking a back seat to this great discussion; A key takeaway from this episode is that healthcare leader, as well as quality people, should all be keenly aware of the highly influential impact that the digital experience can have for our patients and the immediate communities that our healthcare organizations serve.
November 26, 2019
Lan NguyenWong BSN,RN,MSN,CPHQ Dir, Quality Programs
Here in Episode #42, Lan opens our show with a great reminder that Rome was not built in a day; so as quality people it’s a must that we take it easy on ourselves and respect the journey; Lan shares with us the ultimate career reflections as she walks us through her path in going from a nursing and into healthcare quality leadership; Lan shares some deeply personal reflections in her career dark moments centered around owning all problems and being the sole solution creator within her improvement efforts; Lan highlights a great AHA in her career path when realizing that money talks loudly in the business of healthcare; And with that shares great insights and callouts for nurses to move from not only being great clinical leaders to also being great business and Quality leaders; She then highlights an impressive success story around a new transformational care model implemented within her organization; And provides an incredible listing of website and app resources that she plugs in with most to execute on her work.
November 26, 2019
Dany Anchía, BSN, RN, CDN
Here in Episode #41, Dany opens our show by sharing how constructive criticism can help to make us all better leaders; He details his career path in going from a dialysis patient care technician and into his current QI leadership role; Dany manages an impressive portfolio of work and shares highlights of his quality improvement activities; he offers us a close look into his deeply personal reflections in what it took for him to fulfill his professional goals; Dany share how he leverages motivation to develop high performing teams; And his AHA moment gained by investing more time with his patients; offers great tips on how non-clinical team members can do the same; and his powerful statements around patients over paperwork;
November 19, 2019
Muyuan Li, Ph.D. – Performance Improvement Project Manager
Here in Episode #40 Muyuan shares with us how earning her PhD prepared her for a career in healthcare improvement; Muyuan expertly breaks down simulation modeling for the non-techy healthcare leaders; She shares tips on how best to present complex projects to healthcare teams; Muyuan highlights 3 great points on her future vision of healthcare and the role that quality people can play to support it; She lays out her approach for keeping her skills sharp within our industry; The 4 personal habits that she employs for project success; and her top benefits of why it’s important to have a mentor in your life.
November 12, 2019
Mary Ellen Skeens, SSBB, CPHIMS, PMP
Here in episode #39 we are fortunate to catch Mary Ellen fresh off of a return work trip from Germany, but jet lag aside, she opens our show with a timeless quote from Maya Angelou, then walks us through her career path as she transitions from the automotive industry and into healthcare with a goal of leading a more purpose-driven career; Mary Ellen offers a pretty unique perspective on the differences in healthcare cultures given her exceptional background in supporting multinational improvement projects; Mary Ellen walks us through one of her career lessons learned that’s connected with utilizing data for improvement projects and ensuring the highest level of data integrity; She highlights the power of building strong project teams using effective communication plans; She shares a pretty cool AHA moment that led to a major journal publication; And Mary Ellen also shares great thoughts on how healthcare can better attract and retain talent.
November 5, 2019
Brittney Wilson, BSN, RN, The Nerdy Nurse
Brittney is the real deal, so here in today’s Episode #38, I can’t even tell how many times I go off script in order to maximize the time and value that Brittney’s bringing to our show. Brittney opens the show with the golden rules of life; she walks us through her career path, going from nursing to informatics and even explore her entrepreneurial path; Brittney shares why social media and having a digital footprint is key for today’s healthcare professional; we go in-depth on the topic of rounding and best practices to authentically engage staff; As a top influencer, we learn who Brittney geeks out about as her personal influencers; And be sure to grasp the power in Brittney’s best career advice!
October 29, 2019
Shruti Ramachandran, Director of Quality Management & Evaluation
Here in Episode #37 Shruti starts our show with a validation that she is exactly where she needs to be as a guest on our podcast, She introduces us to the work that she leads in New York and the path that lead her to this point, She also provides a great overview on how performance management connects with the more traditional outline of healthcare quality improvement, Shruti outlines how she built her current quality management system from the ground up by outlining the vision, goals, and objective for her program, She highlights a great career lessons learned connected with the implementation of a healthcare IT system in her organization; She shares why effective meeting management and ground rules are incredibly important to the work that we lead, And her aha moment connected with fostering group collaboration and problem-solving across her improvement teams.
October 22, 2019
Luis Torres Torija, MD MHQS
Here in episode 36, Luis shares an exceptional quote to start our show followed by a personal story of a patient safety incident that helped to launch his healthcare improvement career path, he provides a great overview and introduction to the Mexican national healthcare system, he highlights a career lessons learned that centers on proper stakeholder management, and believe or not quality people this is starting to resonate as a common theme across a number of interviews to date, Luis highlights a great aha moment in his career path that begins with knowing your organization, he shares his excitement about the future of healthcare, the impact quality professionals will bring, and thoughts on how to pull more physicians into the technical world of healthcare quality and patient safety.
October 15, 2019
Avi Fishman, MBA, SSBB, Director of Process Improvement
Here in episode #35, Avi starts the show with a direct message to never give up. He shares his career path from nearly enforcing the law to now enforcing high-quality healthcare. Avi shares a powerful lesson learned around listening to the frontline when problem-solving. He connects the dots on his 3 favorite QI tools and the value they bring to healthcare organizations. He shares a creative approach to facilitating organizational safety rounds and pulling in the voice of the patient. And gives a great point of view on why he’s all about the money, money, money.
October 8, 2019
Lost Episode #5: Jessica & Renee, IE Graduate Students
In this episode you gain insight into the programs today's engineering students are taking that align perfectly with improving the healthcare industry, they share their thoughts on what engineering programs can do to better introduce and prepare students for a career in healthcare, The concerns that today's students are facing; and their feedback here impacts everyone from entry-level all of the way to top leadership; They provide great insight on the additional skills they feel are important to develop in order to make an impact in healthcare. And listen in as they blow-up your thoughts connected with today's young professionals.
October 4, 2019
Lost Episode #4: Theresa Adair, Dir. Care Coordination
In this episode, the first that you’re going to clue in on is Theresa’s passion for the work that she is leading, Theresa makes an interesting connection with our skills as healthcare quality people to that of a behavioralist, She calls out operational efficiency as the greatest challenge in healthcare today, She call on quality people to face your failures, And learn how and where she pulls her inspiration from. 
October 3, 2019
Lost Episode #3: Ben Schleich, PhD Performance Improvement Advisor
In this episode, Ben highlights humility and resourcefulness as top traits for healthcare quality people, He highlights the power of complementing industrial engineering talent with healthcare clinicians, His career learning take-aways to be self-aware and understand internal politics. And the improvement tool that he can’t live without. 
October 2, 2019
Lost Episode #2: Cody Hall, Performance Engineer
In this episode Cody breaks down a successful healthcare quality improvement team member as one that successfully multi-task, think critically, and manage time appropriately, he highlights the biggest opportunity in healthcare is to remove waste and reduce costs, he shares a great career lessons learned based around stakeholder management, and Cody highlights his love for process maps and data!
October 1, 2019
Lost Episode #1: Bethlyn Gerard, Sr. Quality Consultant
Bethlyn is a senior quality consultant at UT Southwestern Medical Center and in this episode she highlights that a sense of humor is one of the top characteristics of being a successful quality person, the power of reflection as a way for quality people to move our work forward, she shares a great perspective on how leaders should plan to fail fast and fail quickly, and in the power in knowing your audience.
September 30, 2019
Samir Rishi, Quality Improvement Advisor
Here in episode #34 Samir shares his career path, starting with his desires to enter med school, then moving into healthcare administration with a performance improvement focus. He walks us through his worst career moment where his leadership team, unfortunately, put him in a position to fail. He shares strategies that he’s used to restart his healthcare career after being laid off. He provides tips on how he builds connections on project teams by building a common purpose. His personal excitement around technological changes impacting the healthcare industry and how quality people will lead the implementation. He shares his best career advice to move forward…by moving backward. And pay attention to his continuous messaging around standards over feelings.
September 24, 2019
Anthony Davis, Sr. Director for Quality Strategy
Here in Episode #33, Anthony teach us the value of doing what’s even when nobody’s looking, he introduces us to healthcare quality from a health plan point of view, he shares his passion and lessons learned in promoting health literacy, he promotes a mindset for quality people to always know your numbers, he shares his AHA moment with an introduction to his quality 4-square, and just heads up, be prepared to take notes on this one; both Anthony and I geek all of the way out in our conversation about natural language processing and its potential impact on the future of healthcare, and you’ll glean his great advice on how to align your career priorities in a true make or break fashion.
September 17, 2019
Jennifer Hooks, MBA Mngr. of Performance Improvement
Here in episode #32 Jennifer opens the show with a great leadership mindset, she shares her career journey from the Air Force and into her current leadership role, she highlights the value of Deming's 14 points of management, and breaks down the cultural differences between military leadership culture and civilian hospital culture, she shares a great tactic for letting teams vent their emotions when launching new projects, she connects a major career aha moment with the tastiest training exercise ever, Jennifer highlights an often overlooked opportunity for healthcare systems to focus on aligning cultures following company mergers, and after reviewing this session I really wish that I had stayed on that topic just a little bit longer. Jennifer then calls on all quality people to become better storytellers and turns our mentor question around and highlights the power of professional sponsorship.
September 10, 2019
Ashley Benedict, PhD VISN 8 System Redesign Coordinator
Here in episode #31 Ashley shares her career story and highlights that being a quality person is truly in her DNA, she walks us through a day in the life as a VA quality improvement leader, she shares a great story around following the rules of engagement when working on an improvement team, you’ll learn what the most important skill for a quality improvement expert is, as well as the power of team ice-breakers, Ashley shares her aha moment connected to big data and the future of EHRs, and you’ll how Ashley maximizes her personal productivity with standard work!
September 3, 2019
Jordan Peck, PhD. Sr. Dir, Center for Perf. Improvement
Episode 30 Jordan highlights his passion for the history of process improvement in healthcare, walks us though his career that literally started with practicing PDCAs in preschool, he highlights the value and the diversity of projects that he and his team at Maine health are working on, he shares how finding his career purpose has led to a renewed focus around his personal leadership, he highlights the power of rounding to stay connected with teams, his aha moment to highlight the science of lean as a way to gain acceptance with clinical teams, and why his physicians are scared that his team of black belts are planning to karate kick their patients.
August 27, 2019
Here in episode #29 Dr. Larson walks us through her career path from Management Engineering and into her daily life as a chief leadership development officer; she shares how Dr. Deming personally influenced her career path; she details her decision making process around the pursuit of her PhD; she gives exceptional pointers around our roles as decision support team members; she introduces a new ice breaker for you to use with your teams that comes with a truly humanizing appeal; her aha moment to simply ask the team for help when needed; she shares her 3 C’s of leadership; and highlights the ideal team member as being humble, hungry, and smart.  
August 20, 2019
Lavana Ragavan, Assoc. Dir. for Perioperative Services
Here in episode #28 Lavana shares his leadership mindset to help his team achieve professional autonomy, mastery, and purpose; his unconventional educational and career path, that has led to his current healthcare operations leadership role; he teaches us through his worst leadership experience that a great idea, that can’t be applied is not a great idea; Lavana highlights the power of going to the Gemba and walking with the front-line as a key to developing team relationships; he highlights an exceptional aha moment centered around formally defining value, and involving the end-user on improvement projects; Lavana speaks on the future of healthcare disruptions and walks us through his personal board of directors. 
August 13, 2019
Katherine Jordan, PhD.
Here in episode #27, this proud Aggie shares connects the dots that have led to her most recent role transition at Duke University Health system, her background and passions for being a quality improvement nerd…her words specifically; she walks us through her dark moment when she didn’t follow her natural instincts, how that impacted her as a leader, and how she would approach it if given a do-over, how she builds team credibility with honesty, her ah ha moment around tying initiatives back to the front line, her thoughts around affinity groups within the healthcare settings, we introduce the idea of a mid-career fellow program for healthcare professionals and her advice to quality professional to show-up and be present!
August 6, 2019
Don Martin MHA, FACHE
Here in Episode #26, Don shares how he keeps a consistent focus on quality improvement with his teams, he shares how he got his lucky start from playing music and selling pianos, to transitioning into the healthcare industry; he highlights his success in growing physician practices, while simultaneously achieving high quality outcomes; Don reflects on leadership challenges in managing physician practices and offers tips on how he communicates change across his teams; Don shares a success story in helping a new physician practice achieve long-term success and sustainability, and offers his thoughts on the industry moving ever closer towards value based care. 
July 30, 2019
Joyce T. Siegele, FACHE, FIISE, DSHS
Here in our milestone episode #25 Joyce walks us through her healthcare journey as an industrial engineer, she connects the dots between quality improvement and labor and productivity management, she shares her expertise on industry standards and best practices related to productivity management in healthcare, Joyce provides insights on partnering with healthcare teams to build a culture of accountability across her organization; Joyce shares how she strategically uses food as an ice breaker and team builder; and she shares in her excitement around growing trends of multi-disciplinary approaches to quality improvement. 
July 23, 2019
Sayeed Hasan, Medical Student II
Here in episode #24, Sayeed shares his educational and professional journey from business and into med school, where his future passions include healthcare quality and process improvement; Sayeed highlights opportunities in medical studies to provide more intentional exposure to quality improvement methodologies; he highlights the passions and upcoming culture changes that todays medical students will bring to the industry; Sayeed centers on the need for healthcare leaders to maintain organizational agility; he highlights the value of team assessment tools like Meyers Briggs for developing high performing teams; we both share in our thoughts around the impacts of disruptive innovations that will soon impact the healthcare industry, and so many additional points of value throughout todays show. 
July 16, 2019
Christina Slee, MPH, CPHQ, CSSBB, FNAHQ
Here in Episode 23 Christina highlights her background in research, project management, and quality improvement and how she transitioned into her current quality safety administration role, her range of responsibilities in managing a team of nursing and business analysts; how she managed through tough times and high turnover within her quality department; Christina’s key leadership strategies and tactics to developing strong partnerships with her physician customers; her aha moment that improved the incident reporting process for physicians at her facility; Christina shares insights in her passion for improving safety culture; and her advocacy for 2nd victim programs and her focus to apply discipline and personal resilience to find success with her quality improvement work. 
July 9, 2019
Doris Quinn, PhD, MSN
Join in on Episode #22 as Dr. Quinn shares her path and work connected with the legendary Dr. Deming; she describes how she builds her teams up through intrinsic motivation, she outlines her top QI topics that quality people should have on our radar; she takes us in-depth on both her professional successes and failures; Dr. Quinn shares why process flow charts are so important and walks us through an approach for teaching leaders to create them; and talks on the challenges and opportunities facing healthcare quality people today.
July 4, 2019
Gila Kimmelman, VP Radiology Clinical Operations
Here in episode #21, we explore Gila’s journey in moving from a traditional healthcare business leader background and into a healthcare quality person, how she learned to slow down on projects and trust her guts with change initiatives, how failures helped to foster her growth as a healthcare leader, Gila’s use of games to engage her project teams, Gila centers in on how data and technology will work to revolutionize healthcare; and shares a great idea around coaching for quality professionals at all levels; Gila shares how mentoring also played a role in her personal career success, and how she proactively makes professional networking a priority.
July 2, 2019
Amanda Davis, MPH, RD, CHES
Here in episode #20, we’ll learn how Amanda applies the Davis Family rules to her everyday work life, she reflects on her transition from a clinical dietitian into being an official quality person, Amanda helps me formally draw the line between quality improvement and evidence based practice initiatives, you’ll absolutely experience her passion for applying evidence based practices to improve the patient experience, we’ll venture into Amanda’s personal quest for establishing medical libraries as a resource for public knowledge, and Amanda shares her advice on how healthcare leaders can make the turn in their careers from clinical and into quality paths. 
June 25, 2019
Stephen Motew, MD, MHA, FACS, Chief Physician Executive
Episode #19 Steve shares thoughts on how to balance achieving high quality clinical and service outcomes within the ever changing business components of healthcare; he reflects and reveals his inspiration for entering the field of healthcare; we explore how the Socratic Method paved the way to his introduction to quality improvement; we have a real discussion about stress and burnout, and how reflecting, learning, and improving is a key factor to balancing the burden; we learn how Steve practices radical transparency; Steve’s major leadership aha moment; his forecast for the future impact of information technology on healthcare; and listen as I nearly censor Steve when he drops his 4 favorite f-bombs!
June 18, 2019
Scott Hultstrand, Dir. Performance Improvement
Here in episode #18 Scott shares how leading with listening helped to launch his career in healthcare quality improvement, how Scott works to ensure his team is viewed as a resource for value-delivery, Scott’s reflections on ensuring leadership teams are engaged in quality improvement initiatives, his excitement for healthcare’s renewed commitment to leading in quality outcomes, how he leverages his background as a lawyer to make the case for achieving quality excellence, Scott’s thoughts on the need for clearer career pathways for healthcare quality professionals, his message to quality people to get out there and just do it, and evidence that Scott may just be an avid Ariana Grande fan!!!
June 11, 2019
Nigel Brown, Exec. Dir. Performance Excellence & Process Improvement
Here in episode 17 Nigel Brown and I talk about his career transitions from manufacturing into the healthcare industry, the power of listening, taking the humble approach to team development, Nigel shares a perspective on how best to lead healthcare teams in their improvement efforts, he geeks out around the future innovations coming in healthcare, our shared vision for increasing the diversity of skillsets among healthcare quality people, and his thoughts on embracing change. 
June 4, 2019
Bianca Briola, Vice President, Enterprise Value Optimization
Bianca Briola of Premier, Inc. drops in for episode #16 and brings ENERGY like no other!!! Listen as Bianca shares a great childhood story that completely mapped the career journey that she is on today, she walks us through the diversity and versatility of the roles that she’s succeeded in, shares with us the secret behind her ENDLESS supply of energy, how she uses humor  to build strong teams, what early-careerists are looking for in their healthcare care, and how to establish a personal board of directors. 
May 28, 2019
Brian Ellis - VP of Innovation & Strategic Partnerships
QualityPeople, what do you get when you mix an inspirational healthcare professional with the skill set of a quality improvement specialist and the razor-sharp intelligence of an entrepreneur? My friend and guest of Episode 15, Mr. Brian Ellis. Tune-in as we talk about attaining goals and creating a mindset of winning every day, the journey through his career path that has led to his current leadership role in the healthcare innovation space, Brian’s passion to eliminate healthcare’s silent killer in hospital acquired conditions, we’ll get a glance into the world of healthcare entrepreneurship, his use of smart-sheets to drive team engagement and collaboration, and how he feeds his insatiable appetite for knowledge. 
May 21, 2019
Monique Whitehead, PMP, CSM
Together in episode #14, Monique and I talk about finding passion in your work, share reflections on developing as project management professionals, share tips on effective ways of managing political obstacles that can impact our improvement projects, Monique teaches us the #1 tip for being an approachable leader and building team relationships, and so many other great pointers. 
May 14, 2019
Patricia Merryweather-Arges
Pat is the Executive Director of Project Patient Care and here in episode #13, Pat shares the professional and deeply personal influences that pulled her into her healthcare quality improvement career path, the power of measuring the ‘right’ elements for healthcare quality improvement, the importance of closing the healthcare disparity gaps, tips on spreading evidenced-based practices through her international efforts, and many other value-added experiences. 
May 9, 2019
Here in episode #12 you’ll learn many of the ins and outs of Nancy’s extensive healthcare career. Her passions and motivations for improving healthcare are just the beginning. Nancy shares her focus around being a lifelong learner, the progression of her career through movements like TQM and quality circles (1980s) into todays high-reliability (2010s+), her role with NAHQ and their industry leading work to define and standardize the role of the healthcare quality professional, making personal connections with improvement project stakeholders, the power of culture as the foundation of healthcare quality improvement,…and that’s all in the first half of this episode. 
May 7, 2019
Grant Lynde, MD, MBA
Here in episode #11 Dr. Grant Lynde shares incredible insight with real-life examples of medication errors that he’s worked through and the impact of becoming emotionally attached to improvement efforts; the power of reflecting as improvement professionals, the importance of team development in the healthcare QI setting, acknowledging wins with the team, and the application of behavioral economics as a technique of healthcare quality improvement. Dr. Lynde is an Associate Professor in the Department of Anesthesiology and is Vice Chair of Quality Improvement for the Emory University Department of Anesthesiology. Is it just me, or does anyone else hate saying the word “Anesthesiology”…Enjoy episode #11 with Dr. Lynde!!!
May 2, 2019
Mark Graban, Author, Speaker, Consultant
With today’s episode, I only have 2 words…Mark Graban!!! Now if you’re not familiar with Mr. Graban, then listen up…Mark Graban is the author of the book Measures of Success, the Shingo-Award winning book Lean Hospitals and co-author of Healthcare Kaizen (also a Shingo recipient) and The Executive Guide to Healthcare Kaizen. Mark is a professional speaker, healthcare consultant and advisor to the technology company KaiNexus. Now in this episode Mark and I go in-depth around lean transformation journeys in healthcare, leveraging the front-line for practical solutions, promoting the thought for improvement professionals to pivot from the role of solution generator into solution facilitators, and many more value-adding topics!
April 30, 2019
Berkley Baker, VP of Business Development
 We're excited to showcase another great healthcare leader that is passionate about achieving high-quality healthcare outcomes! Dr. Berkley Baker is the VP of Business Development and Sales at CleanHands-SafeHands, an innovative company focused on eliminating the spread of hospital-acquired infections through the focus of improved hand hygiene compliance. Here Dr. Baker leads the company's focus around business strategy and sales, reporting and analytics, and overall customer relations and sales activities. In this episode, Dr. Baker shares insights around problem-solving with clients to drive improved value to patients, the value of after action reviews following care events, the use of situational leadership in process improvement, and so many more topics! 
April 23, 2019
Aaron Kanne, PMP, Director-Implementation Services
In this episode, we talk with Aaron Kanne, Director of Implementation Services at CareLogistics. Aaron delivers another great episode as we talk about the best ways to take ownership when projects fail to meet customer expectations, and also about how accountability and game planning can help turn those moments around; how to engage teams through the human side of process improvement and project management; the unique challenges with facilitating rapid improvement (kaizen) events and Aaron shares his ‘RIDE’ methodology, and so much more. 
April 16, 2019
Alecia M. Gabriel, Ph.D., Quality Systems Consultant
In this episode, we talk with Dr. Alecia Gabriel of P3 Group North America. Dr. Gabriel serves as the Quality Systems Consultant and brings her experience in project management, automotive and aerospace quality assurance, and automotive consulting to our healthcare platform to talk Failure Modes and Effects Analysis (FMEA). In this first installment of our Beyond Healthcare Quality segment, Alecia will share an outsider view of a powerful quality improvement methodology, the potential that it holds for transforming healthcare, and why its appropriate application and execution should be a key part of your organizational high-reliability strategy. 
April 9, 2019
Dr. Saria Saccocio, Ambulatory Chief Medical Officer
In celebration of Doctor’s Day 2019, the Quality Coaching Co and the HealthCare QualityCast is honored to have interviewed, Saria Saccocio, MD, FAAFP, MHA. Saria is the Ambulatory Chief Medical Officer and Department Chair of Family Medicine for Prisma Health. Listen in as Saria delivers value, on top of value as she shares with us her approach to “Do 2019”, essential elements to implementing a culture of high-reliability, her passion for not only creating wins and celebrating with her team, but also in developing accountability models that allow for sustainable changes…and oh yeah, she officially crowns Jarvis as the “Process Doctor”!!! All of this and more in Episode #6!!!
April 2, 2019
Eddie Pérez-Ruberté, Sr. Lean Consultant
In this episode, we talk with Eddie Pérez-Ruberté of BayCare Health Systems. Based in Clearwater, FL Eddie serves as the Senior Lean Internal Consultant where he oversees deployment of the Lean Management System throughout the 14-hospital system. He is an author, speaker, and facilitator and in today’s show, Eddie shares with us the ins-and-outs of going to the Gemba, how to turn Rapid Improvement Events from near-failed events into tear-shedding successes, how to achieve real balanced expectations in personal and team goal-setting, and so much more!!!  
March 29, 2019
Amanda Mewborn, Executive Director of Project Management
In this episode, we talk with Amanda Mewborn. Amanda is a healthcare industrial engineer, registered nurse, and lean black belt, serving at Piedmont Healthcare as the Executive Director of Project Management. Check out Amanda’s interview as she shares lessons learned from her efforts in reducing Cdiff infections, managing within her split career paths as a nurse and engineer, and how she employs control charts to show impact and progress with her project teams. 
March 28, 2019
Chuck DeBusk, Principal, Charles DeBusk & Associates, LLC
In this episode, we talk with Chuck DeBusk, Principal, Charles DeBusk & Associates, LLC. Chuck offer our QualityPeople the knowledge and perspective of a career that has spanned 40+ years across the healthcare industry. And while many of the players have changed throughout his career, the game which continues to revolve around quality and patient safety have not. Listen as Chuck shares views to the ongoing areas of improvement opportunism in healthcare and how QualityPeople at every level in healthcare can make an impact!
March 27, 2019
Maria Frantz Abernathy, VP of Business Transformation
In this episode, we talk with Maria Frantz, Vice President of Operations and Business Transformation at Maria has a unique background in healthcare, startups, and quality management that will (hopefully!) expand your perspective about the possibilities in healthcare, quality, and healthcare technology.
March 26, 2019
Intro Show - Jarvis Gray (Host)
Want to know what the Healthcare QualityCast is all about? Want to know why I launched this new and engaging show, that is guaranteed to impact the Healthcare Industry in the US, and beyond? Tune in with my kick-off episode to learn about the mission, the motivation, and the man behind (what will soon be) Healthcare's most inspiring podcast the history of healthcare podcast shows! “I'm a promoter of the (quality) people for the (quality) people and by the (quality) people…and my magic lies in my (quality) people ties.” – Don King (and Jarvis)
March 14, 2019