Heritage PartsCast

Heritage PartsCast

By Heritage Parts
The industry-leading foodservice podcast sharing first-hand expertise, training, tips and regulatory updates on foodservice parts and equipment ordering, maintenance and optimization from other experts in the field.
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Back to Open: Redesigning Restaurants During COVID-19
We continue our discussion on adapting restaurants with Joe Spinelli, president of Restaurant Consults, Inc. and owner of three restaurants in the Washington D.C. area. He offers insight on how to pivot to new concepts, layouts and designs that fit social distancing and safety measures.
34:34
July 10, 2020
Back to Open: How are Restaurant Operations Adapting?
In our latest episode in the Back to Open series, we look at how restaurants are changing their day-to-day operations as they reopen. Catherine Manabat, owner of HomeMakers Bar in Cincinnati, discusses the challenges and creative ways her restaurant has adapted to meet the new normal during the COVID-19 pandemic.
32:21
June 24, 2020
Back to Open: Maintaining Healthy Eating for K-12 Students
The COVID-19 pandemic has created challenges for some K-12 schools that provide healthy meals to students. Tiffany McCleese, Child Nutrition Supervisor of the West Clermont Local School District and 2020 Young Lion Award winner, explains how her district has modified its program and offers other schools tips for providing safe and easy access to healthy food.
42:07
June 5, 2020
Back to Open: Pivoting Your Service Company
We kick off our Back to Open series by looking at how the COVID-19 pandemic is affecting service companies and technicians who repair commercial kitchen equipment. From video service calls to planned maintenance programs, Katie Poole and Robson Dunwody from Clark Service Group and Tina Reese, President of Commercial Appliance Parts and Service, discuss new strategies and practices to adopt.
55:34
May 22, 2020
Special Edition : Back to Open Series coming soon!
The Partscast team is rolling out a special Back to Open series where you’ll hear some of the foremost experts in the foodservice industry talk about what’s on the horizon for the future state of our dine-in facilities. Watch for upcoming Partscasts with the Back to Open tag starting the week of May 18th!
00:47
May 15, 2020
Back to Open: What does the restaurant look like once the doors are unlocked?
This week, states are following Georgia’s suit and outlining plans to reopen restaurants in the coming weeks. Once the doors are open, how are different companies in the foodservice supply chain affected by continued social distancing and reduced customer count? Listen as Robin Ashton, Publisher of The Ashton Report, explains the ripple effect created by “the new normal” and the changes to the restaurant industry, both high tech and low tech, we should expect to see as we move forward.
43:06
May 1, 2020
How to Take Advantage of CARES Act Programs
On this episode, we discuss the CARES Act and how it effects manufacturers’ reps and the foodservice industry as a whole with Alison Cody of MAFSI (Manufacturers’ Agents for the Foodservice Industry). Listen how companies can take advantage of the government programs available to small businesses, including paycheck and Small Business Administration protection plans.
24:54
April 13, 2020
Keeping in Clean
On this episode, we get into the nitty gritty about foodservice equipment chemicals with Eric Montes and Harry Starkweather from Magnus Chemicals. From new products that offer sustainability to tips and tricks for making your operation sparkle, listen to the team as they come clean about the chemicals needed to tidy up your back of house.
23:49
March 13, 2020
Taking a Deep Dive: A Closer Look At All Things Warewashing
This week, the Heritage Partscast looks at everything you need to know about maintaining and operating your warewashing equipment, from selection and care, to energy efficiency, sanitizing, and more. Join us along with Steve Willoughby, VP of Sales and Marketing at Jackson Warewashing Systems, as we dive into the world of water.
26:13
March 6, 2020
Tech for Techs in 2020 and Beyond
Manufacturers continue to incorporate advanced technology into their equipment that provides customers unprecedented views into performance and maintenance. In this episode, we discuss how manufacturer technology affects service technicians in the field and what technicians can expect to see in their own companies to help them increase their first-time fix rates. Listen as Gyner Ozgul, Senior Vice President of Operations with Smart Care, and Robin Ashton, Publisher of the Ashton Report, offer their insight on emerging technologies in training and field operations.
33:57
January 17, 2020
2020 Energy Regulations and How They’ll Affect Your Kitchen
The last two years have ushered in a new wave of energy efficiency regulations that are rapidly being adopted by states across the country. Listen as Robin Ashton, Publisher of The Ashton Report, and Charlie Souhrada, Vice President of Regulatory and Technical Affairs with NAFEM, discuss when the new mandates take effect, NAFEM’s position on the new regulations, and what you can do in your kitchen to be prepared.
36:17
January 3, 2020
The More Things Change, The More They Stay the Same
No matter how technology and the future evolve, the one constant in university foodservice is people. This week, we take a look at partnerships and how strong alliances benefit everyone involved, from the student to the vendors. Joining us are Kelsey Finn, CEO and Kennedy Turner, Senior Director of Business Development of NACAS, who talk about the tangible and intangible benefits understanding student behavior and putting people first.
42:12
December 20, 2019
Not Your Mother’s College Cuisine: How the changing face of the university kitchen is creating new demands for foodservice professionals
This week, guests Stephanie Gilbert and Lisa Addison with Hobart, talk about new trends and challenges for today’s college foodservice operations, like healthier menu options, increased costs, limited student time, a demand for energy and water conservation, and more.
30:43
December 6, 2019
No Time for Down Time: Planned Maintenance is the Best Investment You’ll Ever Make
We’re bringing you Part 2 of our Partscast focused on Planned Maintenance, this time with Doug Scott, senior vice president with Heritage Parts. He’s talking about ensuring optimal equipment operation each and every day with planned maintenance programs. It’s an investment that’s always worth it, especially when you’re talking about kitchen equipment that can be complex, costly, and critical to your business.
25:51
October 25, 2019
Get with the Plan: Why Today’s Foodservice Companies Should Consider Planned Maintenance
The kitchen is the heart of any operation, and if you can’t offer a full menu due to down equipment, you’re losing money and ruining customer trust. Today we talk with Wayne Lemke, director of sales for kitchen care, Welbilt, about Planned Maintenance, so you can be sure you’re optimizing your operations for always on, always efficient performance.
26:17
October 11, 2019
What’s Taking So Long? QSR, Fast Casual, and C-Store Customers Feel the Need for Speed Today More than Ever
Robin Ashton, editor of the Ashton Report, talks with Heritage Parts about meeting the increasing demand for speed in the evolving QSR, Fast Casual and C-Store market. Customers order and pay quickly and don’t want to wait. Learn what can you be doing to optimize the efficiency of your kitchen without sacrificing quality, taste and the experience. It’s all about the right equipment, menu options, and digital tools.
32:20
September 30, 2019
The Day of Digital: A Guide to Customer Service in an Omni-Channel World
This week, the Partscast welcomes Brandi Riley, Heritage Parts Business Development Associate, who breaks down Heritage’s strategy for transforming from a customer-focused analog organization into a customer-focused digital organization. It’s not about replacing customer service; it’s about adding to it with tools and tech that enable you to do business anytime, anywhere on your terms.
22:39
September 25, 2019
Generation Next: The ideas and innovations parts experts need to be thinking about for tomorrow
To continue our discussion from last week about Amazon and category disruption, Nick Cribb, president and CEO of Sam’s Service, breaks down the new ideas and innovations that will impact our industry today and tomorrow. From AI to training and everything in between, join the conversation about the future of foodservice.
18:37
September 16, 2019
Alexa, Send Me All the Parts I Need: How Amazon is Changing the Face of the Foodservice Industry
This week, Erik Koenig, Heritage Foodservice Group VP of Strategic Marketing and Product Content, discusses how Amazon is disrupting the foodservice and aftermarket industries and breaks down the roles data, relationships and innovation play today and in the future.
27:58
September 6, 2019
The Eye of the Hurricane: Ensuring Your Equipment Is Ready to Weather the Storm
Dan Parsenow, Regional Sales Manager, from Polar King and Jim Thorpe, Branch Manager-New Orleans, from Heritage Service Group join the Heritage Partscast to discuss how to ensure you’re ready for hurricanes. The team breaks down what you need to think about before the storm hits, from emergency power to putting together a disaster plan to minimize loss and risk. There are many moving parts; be sure you’re not forgetting any of them!
19:34
August 30, 2019
Creating a Kitchen That Really Cooks: Integrating Flexible Products and Processes into Your Kitchen
Giacomo Paccione, Category Manager from Electrolux Professional breaks down how to build a flexible kitchen for your business that celebrates trends, greets the new diner and prepares everything they want as efficiently and deliciously as possible.
16:35
August 23, 2019
Special Edition: CFESA’S Views on the State of Hiring Techs in the Foodservice Industry
Listen in as our foodservice roundtable, comprised of CFESA leadership, discusses all things food service hiring and training, from attracting and retaining top tech talent to how to approach the educational requirements needed to set techs up for a lifetime of success.
43:35
August 15, 2019
Talking Cool with Beverage Air
It’s Hot Outside! How is your refrigeration equipment holding up in the hot weather? Refrigeration and Foodservice trends with Erica Motes of Beverage Air.
14:09
August 8, 2019
Intro: The Heritage PartsCast
The PartsCast, the first podcast from the parts experts of Heritage Parts with Erik Koenig VP of marketing and a menu of foodservice industry guests. We’re breaking down and discussing all things foodservice including innovation, trends, equipment, service and more!
00:44
August 5, 2019