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HFS PODCASTS

HFS PODCASTS

By HFS

HFS PODCASTS extract a real and unfiltered view of business operations and the world today and in the future. Watch or listen now, in order to be updated with the latest insights from senior HFS analysts and enterprise leaders.
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Unfiltered Stories | Energy Industry – Now and Beyond

HFS PODCASTSJul 21, 2021

00:00
48:42
Fireside Chat | Phil Fersht Talks with Accenture's Yusuf Tayob

Fireside Chat | Phil Fersht Talks with Accenture's Yusuf Tayob

On this special Fireside Chat, HFS CEO and Chief Analyst Phil Fersht is in conversation with Yusuf Tayob, Group Chief Executive– Operations at Accenture about the growing interest in generative AI in enterprise-level use cases. They also discussed the current state of data and AI in enterprises, the importance of data modernization, and the need for continuous transformation to align with the broader AI conversation.

Phil and Yusuf cover a range of topics, including:

  • enterprise AI interest and engagement evolving with generative AI in enterprise-level use cases
  • generative AI’s impact on business operations
  • data and AI in enterprises: transformation and investment
Mar 27, 202411:35
Unfiltered Stories | Hype-busting GenAI in Financial Services

Unfiltered Stories | Hype-busting GenAI in Financial Services

In this edition, HFS’ Elena Christopher discusses how to make a real impact with generative AI in financial services while balancing security and ethics concerns.

GenAI’s meteoric rise has captivated consumers and businesses alike with its quick-win benefits and still largely untapped potential. But can it be safely used for value and potential differentiation in financial services? In this edition of HFS Unfiltered, HFS’ Chief Research Officer and Head of Financial Services Research Elena Christopher hype busts GenAI with Gil Perez, Chief Innovation Officer, Deutsche Bank, and Sean O’Donnell, CTO for Financial Services International, Publicis Sapient.

Key themes include:

  • Deutsche Bank’s approach to innovation and how it laid the path for GenAI
  • The evolution of GenAI use cases and what’s really driving value in financial services
  • How financial services can and should lead the charge for responsible AI
Mar 15, 202420:00
Unfiltered Stories | Empowering healthcare productivity through the continuum of AI

Unfiltered Stories | Empowering healthcare productivity through the continuum of AI

HFS Research’s Rohan Kulkarni and Smart Data Solutions CEO Shashi Yadaki debate balancing the ubiquity of AI, be it ML, NLM, or GenAI and its incredible potential to improve the triple aim of care (reducing costs, enhancing experiences, and improving health outcomes) with data privacy, security, and ethical algorithms requires a new level of maturity and sophistication.

In this conversation moderated by HFS Research’s Saurabh Gupta, we explore the possibilities of addressing non-medical costs in healthcare and the disruption that self-insured employers are driving quietly but steadily.

Feb 16, 202411:02
Unfiltered Stories | An insider's view of managed services realities and opportunities
Feb 09, 202409:36
Unfiltered Stories | EY renews its position as a life sciences services market leader
Jan 24, 202407:29
Unfiltered Stories | Driving CX beyond retail banking

Unfiltered Stories | Driving CX beyond retail banking

At HFS we’re calling 2023 the year of digital dichotomy. On one hand, there is an imminent “slowdown” given myriad macroeconomic headwinds and other factors, and on the other, there is a “big hurry” to innovate and find new sources of value to grow and differentiate. In financial services, the lion’s share of digital investment has gone to retail banking business lines, with a heavy emphasis on customer experience (CX). But commercial banking and its institutional customers are hungry for innovation and ease of onboarding and servicing.

In this edition of HFS Unfiltered, Elena Christopher talks shop with Sumanta Basu, Global Head, Intelligent Process Automation at Wipro, and Doug Shum, Director of Financial Services Solutions at Appian about how their firms are working together to seriously amp customer experience for commercial banks and institutional customers.

Key discussion topics include:

  • Making progress in the year of the Digital Dichotomy
  • Investing in CX beyond retail banking
  • Driving digital transformation from front-to-back for OneOffice success
  • Improving regulatory risk and compliance through automation
  • Activating partnerships to bring the power of ecosystems to enhance CX
Jan 05, 202429:45
Fireside Chat | Phil Fersht Talks with UnitedHealth Group's Sandeep Dadlani about GenAI
Jan 04, 202408:24
Fireside Chat | Phil Fersht Talks with Publicis Sapient CEO Nigel Vaz about GenAI
Dec 19, 202316:53
Fireside Chat | Phil Fersht Talks with Infinite Computer Solutions Sanjay Govil

Fireside Chat | Phil Fersht Talks with Infinite Computer Solutions Sanjay Govil

On this special Fireside Chat, HFS CEO and Chief Analyst Phil Fersht is in conversation with Sanjay Govil, Founder and Chairman at Infinite Computer Solutions about his personal and digital business journey.

Sanjay Govil is a prominent business leader and global entrepreneur with a track record of founding and building successful businesses. In 2001, Mr. Govil founded Infinite Computer Solutions, an innovative technology solutions company engaged in digital transformation. Then in 2017, he founded Zyter, which offers a wide range of digital health products. Mr. Govil currently serves as chairman of the board for Infinite and Zyter. Both companies are headquartered in Rockville, MD.

Phil and Sanjay cover a range of topics, including:

  • How did you decide to form Infinite?
  • What are some of the key elements that differentiate Infinite from the Tier 1s and Sub 2B+ Firms?
  • What are your objectives for growth and are you planning on staying private?
  • You are the owner of the Washington Freedom Cricket team. So, tell us about what caused you to buy a cricket team and how did the first season go.
  • Do you still play cricket? What role do you play in your team playing 11?
  • What are your takeaways from your recent state dinner at the Whitehouse?
Dec 13, 202312:15
Unfiltered Stories | CX Transformation: Designing the future you want

Unfiltered Stories | CX Transformation: Designing the future you want

Many enterprises are grappling with changing customer expectations, and need to transform fast to meet them.  So, in this edition of Unfiltered Stories, Melissa O'Brien, Executive Research Leader at HFS Research caught up with two Capgemini thought leaders Juliet Fehr, Head of CX Transformation, Intelligent Customer Operations at Capgemini, and Sara Elmsly, Contact Centre Go to Market Lead, Digital Customer Experience at Capgemini to explore the following:

  • What’s the state of CX transformation today? How are companies viewing CX and what are their measurements? Are they looking in a broader scope today than several years ago?
  • What about the band-aid solutions that had been put in place during the pandemic — how do you remedy these issues for today’s CX needs? And what’s the right balance between digital deflection and providing stellar personalized services?
  • Can you share some examples of companies that have approached CX transformation well, or not well?  What are the lessons learned?
  • What does the future look like— what constitutes “winning” CX in a market that demands differentiation?
Dec 12, 202309:38
HFS Horizons Report | Intelligent Document Processing Products, 2023
Dec 08, 202308:54
Unfiltered Stories | Simplicity is the new differentiator
Dec 08, 202329:58
HFS Horizons Report | Retail and CPG Service Providers, 2023
Dec 07, 202306:13
Fireside Chat | Phil Fersht Talks with Celonis Alexander Rinke about GenAI
Dec 04, 202310:47
Unfiltered Stories | The Future of Supply Chains – Connected, Networked, and Autonomous
Nov 30, 202317:15
Unfiltered Stories | P&C Insurance Carriers: Have you revisited your target operating model in the era of prompt engineering?

Unfiltered Stories | P&C Insurance Carriers: Have you revisited your target operating model in the era of prompt engineering?

In this HFS Videocast, HFS' Reetika Fleming has a candid conversation with Xceedence CEO Arun Balakrishnan on the market dynamics in P&C insurance, how to reframe target operating model considerations in light of GenAI and technology advancements, and the changing nature of service providers to support the journey.

Nov 28, 202323:06
Unfiltered Stories | Putting GenAI to work fighting financial crime

Unfiltered Stories | Putting GenAI to work fighting financial crime

Generative AI (GenAI) has exploded. HFS Research is on a mission to identify what’s fluff versus what’s driving real value for enterprises. In this edition of HFS Unfiltered, we discuss how Apex Fintech Solutions worked with Genpact’s riskCanvas and Amazon Bedrock to rapidly develop and put into production GenAI capabilities in perhaps an unlikely place – financial services. And not just in financial services, but in anti-financial crimes compliance. This is a domain that is heavily regulated, requires strong domain knowledge, and perhaps as a result is heavily manual. Perfect.

Discussion topics include:

  • Apex’s objectives for GenAI.
  • How Genpact’s riskCanvas helped create a data baseline.
  • The role that Amazon Bedrock's “foundation models-as-a-service” played.
  • The outcomes – value and benefit with a side of responsible AI and keeping regulators happy.
  • Actionable recommendations for making progress and impact with GenAI.
Nov 21, 202327:48
Hot Vendor Firesides | GLYNT's sustainability data-as-a-service could save your relationships

Hot Vendor Firesides | GLYNT's sustainability data-as-a-service could save your relationships

Sustainability ambitions, targets, and guidelines are turning into the hard facts of business life - a reality the subject of our latest Hot Vendor fireside is increasingly happy about.

GLYNT has been designated an HFS OneEcosystem Hot Vendor because it succinctly helps solve the data preparation problem that companies across all industries still face regarding their ability to act on sustainability. Companies failing to get their ducks in a row on sustainability data could find themselves off limits to business-critical trading partners such as Microsoft - as early as next year. GLYNT CEO Martha Amram explains how and why in this videocast. Learn more about GLYNT here.

The HFS OneOffice Hot Vendors are an exclusive group of emerging players, each with a differentiated value proposition for the OneOffice. HFS analysts regularly speak with numerous exciting start-ups and emerging players. We designate a select group as the HFS Hot Vendors based on their distinctiveness, ecosystem robustness, client impact, financial position, and the impact on our OneOffice or One Ecosystem Frameworks. Those selected are added to our online database. They each have the vision and strategy to impact and disrupt the market.

The videocast is in three sections in which we:

  • Warm-up: What does this Hot Vendor deliver?
  • Fan the flames: This Hot Vendor’s journey, what they learned, what makes them different, and how do they see the market
  • Light the way: Take a glance into what’s next on the agenda for this Hot Vendor.
Nov 20, 202309:20
Unfiltered Stories | Publicis Sapient’s vision for ecosystem value in travel, hospitality and logistics

Unfiltered Stories | Publicis Sapient’s vision for ecosystem value in travel, hospitality and logistics

Nov 18, 202308:23
HFS Horizons Report | Life Science Service Providers, 2023
Nov 17, 202308:22
Unfiltered Stories | How Retail and CPG firms are navigating disruption while driving innovation

Unfiltered Stories | How Retail and CPG firms are navigating disruption while driving innovation

HFS, in collaboration with Genpact, conducted a comprehensive survey of over 600 business and tech leaders at CPG and retail firms worldwide, unraveling the strategies employed to navigate macro and industry-specific trends. In this videocast featuring Tarun Chopra, SVP and Segment Leader for Consumer Goods at Genpact, and Tracey Schaefer, CIO of Conagra Brands, react to survey results and share Genpact's disruptive journey towards innovation.

Key Discussion Points:

  • Uncover how CPG and retail firms grapple with challenges like inflation, cybersecurity, and supply chain disruption while striving to innovate.
  • Explore Conagra's approach to modernizing functions in alignment with industry trends.
  • Delve into the world of cloud, SaaS, and cybersecurity—key levers for modernization according to our study.
  • Insights on the potential of GenAI in reshaping industry dynamics.
  • With 70% of CPG and retail leaders still recovering from pandemic impacts, discover how Conagra is navigating the post-pandemic world. Learn about strategies for building agility into supply chains amid new challenges like the war in Ukraine and inflation.
  • The role of technology in building networked and autonomous supply chains resilient to disruptions, and how can tech empower companies to thrive in dynamic environments.
Nov 16, 202320:31
Unfiltered Stories | Navigating the cloud-native maze
Nov 15, 202310:51
Fireside Chat | Phil Fersht Talks with Mphasis CEO Nitin Rakesh
Nov 14, 202310:40
Unfiltered Stories | The Power of OneEcosystem
Nov 08, 202323:01
Fireside Chat | Phil Fersht Talks with Exponential View Founder Azeem Azhar
Nov 08, 202315:43
Fireside Chat | Phil Fersht talks with KPMG’s Cliff Justice about GenAI
Nov 08, 202331:01
Fireside Chat | Phil Fersht Talks with ResultsCX MD and CEO Rajesh Subramaniam

Fireside Chat | Phil Fersht Talks with ResultsCX MD and CEO Rajesh Subramaniam

On this special Fireside Chat, HFS CEO and Chief Analyst Phil Fersht is in conversation with Rajesh Subramaniam, MD and CEO, ResultsCX about the potential disruption and hype around GenAI and its impact on the IT and BPO industries and most particularly on CX services.

Phil and Rajesh cover a range of topics, including:

  • Highlighting his current role at ResultsCX as well as bringing awareness regarding the organization and how it is navigating the changes by staying relevant for its clients.
  • What is the current trend of clients focusing on AI and the potential impact it could have on the industry?
  • How the focus in the current environment is on costs, and that generative AI will be impactful for the industry?
  • What do you think the BPO industry is going to do in the next maybe 12 to 18 months, to respond to this? Who do you think are going to be the winners and losers in this whole scenario?
  • Where are you going to place your big bets, do you think, with ResultsCX? Where do you see your company going, in the next couple of years?
Nov 03, 202327:10
Fireside Chat | Phil Fersht Talks with Tech Mahindra MD & CEO Designate Mohit Joshi

Fireside Chat | Phil Fersht Talks with Tech Mahindra MD & CEO Designate Mohit Joshi

On this special Fireside Chat, HFS CEO and Chief Analyst Phil Fersht is in conversation with Mohit Joshi, Managing Director and CEO Designate at Tech Mahindra about his personal and digital business journey.

With over two decades of experience in enterprise technology software and consulting, Mohit has worked with the largest corporations in the world in driving digital transformation and building thriving businesses. He has been a Non-Executive Director at Aviva Plc since 2020 and is a member of its risk and governance and nomination committees. Prior to joining Tech Mahindra, Mohit was President of Infosys Limited. He started his career in banking with ABN AMRO and ANZ.

Phil and Mohit cover a range of topics, including:

  • Before we get into the industry talk, can you share a bit about your background? Also, have you always wanted to lead a huge global technology business?
  • Who’s been your main influence during your inexorable career rise?
  • So, this brings us to Tech Mahindra – taking over a heritage business like this during a major time of change in our industry is a huge challenge – what will you bring to the table?
  • You’ve been one of the major faces of financial services over the past decade-plus and now you’ve joined a company that leads in the telecom sector, so how do you plan to grow the industry focus in Tech M? Can you compete in BFS with the leaders, or will this take time?
  • Are you enthusiastic or scared about AI? Why?
  • How do you see software and services being impacted by GenAI? Can the current crop of leading firms change their products and delivery models to stay relevant?
  • Do you believe white-collar jobs are under threat with Gen-AI? Do you believe our education system is going to be rocked with so many kids using it for their coursework
  • Finally, if you had one wish for the IT services industry, what would that be?

Read the associated report, “Tech Mahindra’s blueprint for growth leans on industry expansion and GenAI” here.

Nov 01, 202315:26
Fireside Chat | Phil Fersht Talks with Cognizant CEO Ravi Kumar

Fireside Chat | Phil Fersht Talks with Cognizant CEO Ravi Kumar

On this special Fireside Chat, HFS CEO and Chief Analyst Phil Fersht is in conversation with Ravi Kumar, CEO at Cognizant, as they discuss the state of the industry and the role of artificial intelligence, particularly GenAI, and its impact on the industry.

Oct 25, 202321:02
Unfiltered Stories | The Power of OneEcosystem
Oct 20, 202319:03
Unfiltered Stories | The next frontier of the ServiceNow ecosystem

Unfiltered Stories | The next frontier of the ServiceNow ecosystem

This edition of Unfiltered Stories is an “evolution of ServiceNow” spotlight in which Tom Reuner, Executive Research Leader at HFS, connects with Richard Stubbs, Director, ServiceNow Global Practice Lead at DXC Technology. They discuss the evolution of the ServiceNow ecosystem and lessons learned from delivering experience-led outcomes through innovative platform approaches.

Tom and Richard cover a range of topics, including:

  • What are the new themes and innovations in the ServiceNow ecosystem?
  • What are industry solutions in the context of ServiceNow and what is the progress of building those out?
  • What are client examples for deploying those industry solutions?
  • What comes next in the ServiceNow ecosystem?
  • What piece of advice can we give organizations that are starting or accelerating their ServiceNow journey? Where should they start? With the wisdom of hindsight, what can be the pitfalls?
  • Lessons learned: What is one actionable recommendation for other organizations that may be on a similar journey?
Oct 10, 202313:10
Fireside Chat | Phil Fersht talks with Accenture's Chair and CEO Julie Sweet about GenAI
Oct 06, 202309:51
Fireside Chat | Phil Fersht Talks with Accenture's Paul Daugherty

Fireside Chat | Phil Fersht Talks with Accenture's Paul Daugherty

On this special Fireside Chat podcast, HFS CEO and Chief Analyst, Phil Fersht, caught up with Paul Daugherty, Chief Technology & Innovation Officer at Accenture, on the potential impacts of GenAI on enterprises and the workforce; Paul has been a bastion of AI for well over a decade.

Read the associated blog, “GenAI isn’t just eating software, it’s dining on the future of work” here: https://www.horsesforsources.com/genai-paul-daugherty_091723/

Oct 04, 202321:31
Fireside Chat | Phil Fersht Talks with Sonata Software CEO & MD Samir Dhir

Fireside Chat | Phil Fersht Talks with Sonata Software CEO & MD Samir Dhir

On this special Fireside Chat, HFS CEO & Chief Analyst Phil Fersht is in conversation with Samir Dhir, CEO & MD at Sonata Software about his personal and digital business journey.

As a business leader and technologist, Samir has a proven track record for scaling and leading large businesses and expanding into new industries and markets. He is a client-focused leader who has built and managed businesses in BFSI, Healthcare Life Science, Telecom, Media, and Hi-Tech industries.

Phil and Samir cover a range of topics, including:

  • What are the key areas Sonata Software is recommending to its clients in its data modernization strategy?
  • We recently did a joint study, where we spoke with 500 executives across Europe and North America these were a split of tech and non-tech senior executives and those people. 68% of respondents said ineffective data capture and human error were the top reasons for poor data quality. So, what does Sonata Software advise its clients to do to fix this human error issue and improve the quality of data that they need?
  • There is some hype around the GenAI space, but I have gathered that Sonata Software has a slightly less hyped view of where this is and how this is going impact the industry.
  • How does Sonata Software's Platformation approach help businesses in their modernization and digital transformation journeys?
  • According to our recent study, 17% of respondents felt the majority of their data is still unusable. So how can we work better with partners to improve this? Why do we continue to struggle with poor data capture after so many years of talking about this and trying to find the right tools to help us?
  • We've come through a fairly tough economy but Sonata Software has seemed to be moving on quite aggressively. So, what do you think we're going to be talking about next year? Is it going to be a year of more positivity and excitement and investment or do we still have some dark times ahead of us, what do you feel?
Sep 18, 202316:31
HFS Horizons Report | Services for the Platform Economy, 2023
Sep 05, 202305:39
HFS Horizons Report | Cards and Payments Service Providers, 2023
Aug 30, 202305:32
Fireside Chat | Phil Fersht Talks with Roger Lvin, President & Board Member at Hitachi Vantara

Fireside Chat | Phil Fersht Talks with Roger Lvin, President & Board Member at Hitachi Vantara

On this special Fireside Chat, HFS CEO Phil Fersht is in conversation with Roger Lvin, President and Board Member at Hitachi Vantara about his personal and digital business journey.

President and Board Member Roger leads the Digital Services Business and oversees Hitachi Vantara’s global portfolio. He’s based in the US and just hit two years at the company.

Phil and Roger cover a range of topics, including: 

  • So, what’s new with Hitachi Vantara coming off the pandemic and all the chaotic dynamics in our industry?
  • How are your thoughts evolving with regard to developing talent in this new era?  How are emerging areas like Gen-AI changing the picture?
  • Hitachi Vantara is placing big bets on Vietnam and Portugal as nearshore delivery locations. Tell us more about why are you so big on these regions and what are they bringing to the table beyond more “traditional” regions.
  • How would you sum up what the world of enterprise tech services will be like in two years' time, Roger?  How fast are things moving based on your new experiences?
Aug 14, 202314:05
Unfiltered Stories | The great commercial banking innovation catch-up

Unfiltered Stories | The great commercial banking innovation catch-up

Commercial banking is a critical revenue generator for financial institutions. However, as we found in a recent study conducted by HFS Research in partnership with Infosys, the lion’s share of digital investment has often gone to the retail banking line of business, leaving commercial customers hungry for innovation.

In this edition of HFS Unfiltered, we caught up with Chinmay Patel, the CIO for Commercial Banking Technology at Citizens Bank to discuss how Citizens is driving innovation in commercial banking despite some pretty notable market headwinds. Key discussion topics include:

  • Building healthy regional commercial banks
  • Driving impact and progress amid macroeconomic challenges
  • Balancing short-term wins with long-term innovation needs
  • Bringing generative AI and other fantastic innovations to work for commercial banking
  • Activating ecosystems as a critical growth strategy
Aug 07, 202319:32
Unfiltered Stories | Healthcare ecosystem capabilities and experience can supercharge performance

Unfiltered Stories | Healthcare ecosystem capabilities and experience can supercharge performance

In this HFS Videocast, Rohan Kulkarni, Practice Leader, Healthcare and Life Sciences at HFS speaks with Sanjay Subramanian, SVP & Business Unit Head - Healthcare Payer, and Srinivas Shankar, Global Head of Life Sciences and Chief Commercial Officer at Cognizant Americas.

Cognizant’s capabilities that powered wins with Boehringer Ingelheim and Horizon Healthcare of NJ reflect their ability to support very large transformations and convert capabilities to performance.

Jul 27, 202322:08
Unfiltered Stories | Perception Isn’t Always Reality: The Case for More Effective Data Management

Unfiltered Stories | Perception Isn’t Always Reality: The Case for More Effective Data Management

In this edition of Unfiltered Stories, Don Ryan, Chief Strategy Officer at HFS Research discusses with Rex Ahlstrom, CTO & Executive VP- Innovation & Growth at Syniti, and Allan Coulter, Distinguished Engineer & Global CTO - SAP Services at IBM the business case and requirements for effective data management. Our research shows Perception isn’t reality when it comes to data.

Rex Ahlstrom leads the company’s product strategy and development roadmap and drives customer adoption of its technology. Whereas, Allan Coulter drives value-engineered outcomes for organizations transforming with SAP technology and IBM offerings.

Syniti and IBM have a strong history and long-standing partnership, working to solve complex data challenges for some of the world’s largest organizations. Data has become a core element of the strategy for every organization.

HFS Research recently conducted a global survey of 300+ executives from large enterprises to understand the state of data management and uncover areas of opportunities and challenges. So, in this videocast, they are going to review the findings and share examples of how companies can improve data management and data quality to drive business success. Read the full report here: https://www.hfsresearch.com/research/perception-isnt-always-reality-the-case-for-more-effective-data-management/

Jul 12, 202344:36
HFS Horizons Report | Employee Benefits Administrators, 2023
Jul 11, 202304:02
Unfiltered Stories | Wipro shines as a payer enterprise innovator

Unfiltered Stories | Wipro shines as a payer enterprise innovator

In this HFS Videocast, Rohan Kulkarni, Practice Leader, Healthcare and Life Sciences at HFS speaks with Nani Iyer, Head of Growth and Strategy, at Wipro Healthcare.

Wipro was named as an enterprise innovator in the latest HFS Horizons: Healthcare payer-provider services study. Their strategy aligned with addressing the challenges of healthcare costs and the experience of care.

  • HFS Horizon evaluated 21 service providers across the Why, What, How and So What dimensions aligned with their ability to address the triple aim of care (cost, experience, and health outcomes).
  • The study highlighted the shifting funding of healthcare, changing contracting paradigms, and the growth in vertical integration.
  • The service industry is attracting service providers of all stripes including IT service providers, healthcare domain experts, consultants, and BPO players in an attempt to address the triple aim.
Jun 30, 202309:02
Hot Vendor Firesides | Apto.ai’s ML-powered No-Code platform generates instant Java code advantages
Jun 28, 202326:48
Unfiltered Stories | Driving innovation impact in trade finance in uncertain times

Unfiltered Stories | Driving innovation impact in trade finance in uncertain times

In a recent study conducted by HFS Research in partnership with Infosys, we explored the “tale of two cities” market where there is an array of macroeconomic challenges with very real impacts such as the recent bank failures. But there is also incredible innovation with the potential to drive vast change and improvement. HFS caught up with Rajesh Wadhwa, Global Head of TTS Core Trade and Loan Servicing Technologies, Citibank, to talk about what this delicate balance means for the world of trade finance.

In this talk, we answer the following questions:

  • What the heck is trade finance?
  • What are the biggest challenges facing this dynamic facet of the financial services sector?
  • How is Citibank grappling with talent in a hybrid world?
  • How is innovation driving process improvement in trade finance?
  • What’s the evolving role of ecosystems?
Jun 26, 202315:28
HFS Horizons Report | ServiceNow Services, 2023
Jun 26, 202309:48
Unfiltered Stories | Navigating the Digital Dichotomy with IBM Consulting

Unfiltered Stories | Navigating the Digital Dichotomy with IBM Consulting

In this edition of Unfiltered Stories, Saurabh Gupta, President, Research & Advisory Services at HFS Research is in conversation with Andie Henrich, Distribution Sector BPO Leader, and Neeraj Manik, Vice President and Senior Partner at IBM about how can enterprises balance the macroeconomic “slowdown” with the “big hurry” to innovate.

Saurabh, Andie, and Neerja cover a range of topics, including:

  • We at HFS are calling 2023 the year of digital dichotomy: On one hand, there is an imminent “slowdown” given the macroeconomics of bank collapses, inflation, supply chain disruption, the war in Europe, massive layoffs, etc., and on the other, there is a “big hurry” to innovate and find new sources of value to grow and differentiate - So, how should companies balance their priorities and investments to deal with this digital dichotomy?
  • In the last two decades, the enterprise transformation narrative has been centered around “digital.” Digital is now Horizon 1. It is essential for survival. But the problem with the focus on digital is that it centers around technology. It’s clear that enterprises need a OneOffice mindset to drive real transformation across people, processes, technology, data, and culture – So, how is IBM helping its clients bring together both business and IT stakeholders with common goals?
  • An example of an IBM client whom you’ve helped with holistic enterprise transformation involving both business and technology stakeholders?
  • What are the practical suggestions for both clients and service providers to move beyond basic effort-based pricing so innovation is baked into the relationship? Because ultimately you get what you pay for!
Jun 14, 202320:10
Unfiltered Stories | Deploying SaaS to deliver successful outcomes in Healthcare

Unfiltered Stories | Deploying SaaS to deliver successful outcomes in Healthcare

Join HFS, KPMG, and Independent Health, to learn how healthcare organizations are adopting SaaS platforms to deliver the triple aim of healthcare. In this HFS Unfiltered Stories, we’ll look at how the role of software is impacting the goals of reducing costs, improving health outcomes, and bettering the patient’s experience.

In this edition, we have:

  • Joel Martin, Executive Research Leader. HFS Research
  • Rohan Kulkarni, Practice Leader, HFS Research
  • Viktor Reznicek, Principal / KPMG LLP Workday Healthcare Leader
  • Josh Zalen, Vice President, IT Service Operations, Independent Health
Jun 07, 202319:49
Unfiltered Stories | Lessons from the Metaverse - Focus on Customer Value
Jun 02, 202323:07
HFS Horizons Report | Data Modernization Services, 2023
May 29, 202305:44
HFS Horizons Summit | NYC—Unleash the Next Horizon for Your Company Through Data Modernization

HFS Horizons Summit | NYC—Unleash the Next Horizon for Your Company Through Data Modernization

Moderator:

Joel Martin, Executive Research Leader, HFS

Panelists:

  • Samir Dhir, CEO & MD, Sonata Software
  • Phil Fersht, CEO and Chief Analyst, HFS
May 26, 202322:44