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Hotline Design

Hotline Design

By Hotline Design
Hey, it’s YuXin, Lauren and Lavinia. 👋 Welcome back to the show where we talk about our experiences as designers and our day to day pursuits, wrapped into the most wholesome layer of unrelenting friendship.
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15. Fostering great design-development collaboration w. Dragos Neagu

Hotline Design

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35. Experimental product management with Andrea Karrys
We could not be more excited to welcome this week’s guest and literal sister of the pod, Andrea Karrys. She's an experimental product manager, a blazered-up baddie and business school lassie. Andrea talks the cohosts through the fantastic world of NFTs and experimental product management, all while inspiring us to wear more sundresses in 2022!
51:56
April 27, 2022
34. Personas and archetypes
This week, the cohosts discuss two cherished artefacts - personas and archetypes. We talk about the pros and cons of each form of user representation and unpack how can they help inform your designs. We also weigh in on the debate about which artefact reigns supreme!
27:14
April 06, 2022
33. Goal setting for designers
Whilst it's almost the end of March, this episode was recorded mid-January when some of the 'New Year' chat was more appropriate. Regardless, it is not almost the start of Q2 of 2022, so hopefully these tips help you with your Q1 review and onwards planning.  In this week's episode, Lauren, YuXin and Lavinia chat about their goals, their approaches to setting them and some tips on how to make them stick. And because we work in tech, the usual acronyms are also going to make an appearance. Expect to hear about OKRs and SMART goals. Special thanks to @matt_beadnall for the music and Phil for calling into the Hotline Design Hotline this week! Don't forget you can always record a question for us at https://anchor.fm/hotlinedesignpod Or send us your questions on social media: Instagram: @hotlinedesignpod Twitter: @hotlinedesignpd
41:13
March 24, 2022
32. International Women's Day Special: Sisterhood x Hotline Design
This week on Hotline Design, we have the pleasure of welcoming the phenomenal Rachita and Rebecca of Sisterhood School + Studio, whose mission is to bring design education to the 21st century by using creativity as the vehicle for social change to positively impact girls and their futures. They share their journey of starting Sisterhood, from bonding together at design school to testing and persisting with their idea of running long-term creative programmes for girls aged 13-18. Rachita and Rebecca also share what design means to them - both as the creators of Sisterhood programmes and accomplished designers in their own right. In this episode, we also switch things up by interviewing Zainab, a former Sisterhood student, in the Hotline Design Hotline section. We hope you enjoy the conversation - just in time for International Women's Day!
52:08
March 10, 2022
31. Designing checkout journeys that convert
And we're back with Part 2 of our user journeys series - this time with a focus on e-commerce checkout journeys. In this episode, the cohosts zero in on how to give users the best possible experiences in paying and ending the journey in a flash. The cohosts also draw on their own personal experiences of great (and less than great) checkout experiences. Healthy dose of boujee chat featured!
29:55
February 16, 2022
30. Onboarding journeys that work for both your users and your product
It's a new year and a new milestone, episode 30! This week, we're tackling onboarding journeys and ensuring they deliver value. We've all been there, clicking 'skip' on 10 modals or closing a boring video attempting to explain the product to us. In this episode, the cohosts are offering their experience and tips on how to make them successful. 
36:26
January 19, 2022
29. Participatory futurism with Kelly Kornet Weber
This week the co-hosts are joined by fantastic friend of the pod and design lead extraordinaire, Kelly Kornet Weber from Coeuraj in Canada! She's breaking down the collaborative design process and explaining the exciting world of participatory futurism, all while telling us how to spot the winning contestant on Survivor!
28:35
December 15, 2021
28. A day in the life of a designer
This week, the cohosts share the ups, downs and everything in-between of the day-to-day of being a designer in today’s workforce. We share top tips on structuring your day, writing a solid to-do list and why no agenda means no attenda.
27:28
December 01, 2021
27. Learning about DesignOps
The term designops has been floating around for a while now. Defined by the Nielsen Norman Group as the 'orchestration and optimisation of people, processes, and craft in order to amplify design’s value and impact at scale', the co-hosts discuss what this means for teams in terms of how they work together, how they accomplish the work they need to do, and how to amplify the impact of their work. Plus - hear about Lauren's low-down on the Graham Norton show and Lavinia's close shave with a bull in a field!
35:32
November 25, 2021
26. Am I senior yet?
"Am I senior yet?" - a question just as philosophical as... "To be or not to be?". Jokes aside, the industry is rapidly changing and we don't yet have clear career structures between organisations. While they can be mapped against each other within tech giants, if you're working for a smaller company, a start-up, an agency or a consultancy, things can get confusing fast. In this week's episode, the cohosts hopefully demystify a little bit of what being a senior designer means. 
31:00
November 10, 2021
25. Acing your whiteboard design challenge
Whiteboard design challenges - an exciting, and at times, intimidating staple in the UX interview. This week the cohosts break down the top tips for acing your take home or live whiteboard challenge, all while brining in with pearls of wisdom from Artiom Dashinsky’ fantastic book Solving Product Design Exercises. The cohosts are also bamboozled by the word 'vehemently', but will they endure? Tune in to find out!
35:17
October 27, 2021
24. Articulating design decisions - Part 2
This week we tackle Part 2 of how to articulating your design decisions, continuing with our discussion of how to communicate with your stakeholders, keep your sanity, and deliver the best possible user experiences! We focus on top tips for productive conversations with your team and how to follow up to reinforce your design decisions. Many thanks to Tom Greever for his book, Articulating Design Decisions, which has formed the basis of this 2-parter.
32:58
October 20, 2021
23. Articulating design decisions - Part 1
...And we’re back! We’ve had a heck of a summer and are ready to kickstart Season 2 of the Hotline Design Pod! Join us as we continue sharing our exciting experiences, top tips and pearls of wisdom. This season you can look forward to episodes about communicating design decisions, tackling whiteboarding challenges and generally navigating the fantastic worlds of UX and product design! Special thanks to @matt_beadnall for the music and to Stephen Brown for all our interlude music! Don't forget you can always record a question for us at https://anchor.fm/hotlinedesignpod Find us on social media: Instagram: @hotlinedesignpod Twitter: @hotlinedesignpd
40:44
October 06, 2021
22. Season finale - reflecting on the learnings of Hotline Design Podcast
Join us this week in the studio for a very special episode - and the last of our first season - where we reflect on our learnings from 22 episodes of Hotline Design Pod so far on a live retrospective session. Thank you to all of our guests, first-time callers and long-time listeners - we’ll be back in the autumn! Special thanks to @matt_beadnall for the music and to Stephen Brown for all our interlude music! Don't forget you can always record a question for us at https://anchor.fm/hotlinedesignpod Find us on social media: Instagram: @hotlinedesignpod Twitter: @hotlinedesignpd
40:33
June 23, 2021
21. Running the perfect design sprint
Do you crave speed, collaboration, innovation and action? In this week's episode, the cohosts get off the treadmill and onto the mic to explore design sprints, the ultimate fast-paced, agile approach to product design.
29:55
June 17, 2021
20. Designing for older adults
Wisdom comes with age, but so can degeneration across the senses. Aging is an inevitable part of life, no matter how much botox we use. Given we’re all aging, how can we ensure we are making design decisions that are inclusive and accessible to older users? The trio shares their tips for gallant and glamorous geriatric design in this week’s episode. Special thanks to @matt_beadnall for the music and to Lauren for calling the Hotline Design Hotline this week. Don't forget you can always record a question for us at https://anchor.fm/hotlinedesignpod Find us on social media: Instagram: @hotlinedesignpod Twitter: @hotlinedesignpd
34:21
June 09, 2021
19. Designing a killer start-up with Dan Foster
Join the cohosts this week as they talk to a long time friend and first time guest, Mr. Dan Foster. From the safety of corporate life to an exciting departure into freelancing and co-creating the fantastic immersive murder mystery experience start-up, Session Mysteries, Dan shares his experiences as an entrepreneur extraordinaire. Special thanks to @matt_beadnall for the music and too our Hotline Design Hotline caller this week. Don't forget you can always record a question for us at https://anchor.fm/hotlinedesignpod Find us on social media: Instagram: @hotlinedesignpod Twitter: @hotlinedesignpd
51:11
June 02, 2021
18. Defence against the dark UX
This week the trio chats about the infamous 'art' art of dark UX and how it led to one of the hosts to completely changing their identity and hiding into witness protection. Needy parrots also get a special mention. Special thanks to @matt_beadnall for the music and to Aga for calling the Hotline Design Hotline this week. Don't forget you can always record a question for us at https://anchor.fm/hotlinedesignpod Find us on social media: Instagram: @hotlinedesignpod Twitter: @hotlinedesignpd
41:29
May 26, 2021
17. Ten commandments of the job hunt process (part 2)
This week, join us in the studio as we carry on with Part II of our Job Hunt series and talk all about the exciting but sometimes dreaded application and interview phases. We cover the Ten Commandments of the perfect application process, drawing on Lavinia's recent experiences of applying ("Helping you nav with Captain Lav"!) Special shout-out to Stephen Brown (our friend and guest from Episode 5), whose amazing audio transition tracks make a feature on this week's episode. 
44:29
May 19, 2021
16. Job hunt: Considerations for narrowing in on your dream job (part 1)
In this episode & highly anticipated job hunt series, the co-hosts talk all about how to narrow down on the perfect job. Lavinia, YuXin and Lauren highlight the most important questions & considerations for identifying fantastic working opportunities & environments... even in this economy. Special thanks to @matt_beadnall for the music and to our Hotline Design Hotline caller this week. Don't forget you can always record a question for us at https://anchor.fm/hotlinedesignpod Find us on social media: Instagram: @hotlinedesignpod Twitter: @hotlinedesignpd
46:57
May 12, 2021
15. Fostering great design-development collaboration w. Dragos Neagu
This week, the trio welcomes a new guest, Dragos Neagu. Senior developer by day and Bootcamp teacher by night, Dragos also has his own app, KINN, and has a driving passion for equality. For this episode, he's bringing the developer perspective to the table, sharing how we can all collaborate better as essential team mates of multi-disciplinary teams. Special thanks to @matt_beadnall for the music and to Ben for calling the Hotline Design Hotline this week. Don't forget you can always record a question for us at https://anchor.fm/hotlinedesignpod Find us on social media: Instagram: @hotlinedesignpod Twitter: @hotlinedesignpd
43:37
May 05, 2021
14. The role of the UX designer in a multidisciplinary team
In this week's episode, we talk all about the role of UX designers. We talk about the breadth and the depth of our roles, unrealistic expectations, UX unicorns and hold the criminal authors of Ikea furniture assembly manuals accountable. Special thanks to @matt_beadnall for the music and to our anonymous unicorn for calling the Hotline Design Hotline this week. Don't forget you can always record a question for us at https://anchor.fm/hotlinedesignpod Find us on social media: Instagram: @hotlinedesignpod Twitter: @hotlinedesignpd
49:38
April 28, 2021
13. Design systems
This week the Hotline Design team chats all things design systems: organisational wonderlands helping to add structure to the otherwise Wild West of our design documents. Join the co-hosts as they discuss why design systems are invaluable to design teams, cite examples of design systems they love and dish out some top tips on organising design systems! Special thanks to @matt_beadnall for the music and to our Hotline Design Hotline caller this week. Don't forget you can always record a question for us at https://anchor.fm/hotlinedesignpod Find us on social media: Instagram: @hotlinedesignpod Twitter: @hotlinedesignpd
37:33
April 21, 2021
12. Breaking through with the double diamond (part 2)
What’s better than one diamond? Two – just ask any fabulous divorcee! In this second part of our first ever 2-part series, we go back for another helping of luster and shine. Join our gleaming co-hosts as we take on the second and final diamond in the Double Diamond Design Framework and zero in on Develop and Deliver. Special thanks to @matt_beadnall for the music and to Dragos for calling the Hotline Design Hotline this week. Don't forget you can always record a question for us at https://anchor.fm/hotlinedesignpod Find us on social media: Instagram: @hotlinedesignpod Email: hotlinedesignpod@gmail.com
45:51
April 14, 2021
11. Demystifying the double diamond (part 1)
Designers are often seen as artists, or untamed creatives, who create incredible work out of thin air. But really, we love a good framework. And turns out, we love a good cinch too - and the Double Diamond process is our go-to for both! Join the co-hosts this week as we outline the first two stages in the Double Diamond, the Design Council's framework for innovation. Special thanks to @matt_beadnall for the music and to Alex for calling the Hotline Design Hotline this week. Don't forget you can always record a question for us at https://anchor.fm/hotlinedesignpod Find us on social media: Instagram: @hotlinedesignpod Twitter: @hotlinedesignpd
29:27
April 07, 2021
10. Product management x design with Nicole Faccio
We are thrilled to have our 2nd guest star this week - Nicole Faccio (@facciolita), fellow podcaster at Normal Adjustments (@normaladjustments), product manager and advocate of lymphedema awareness! Nicole dishes out her insights on product management, managing your career and how to ensure greater product management x product design collaboration and cohesion. Special thanks to @matt_beadnall for the music. Don't forget you can always record a question for us at https://anchor.fm/hotlinedesignpod Find us on social media: Instagram: @hotlinedesignpod Twitter: @hotlinedesignpd
01:04:38
March 31, 2021
9. Conducting excellent user interviews
Join the Hotline Design cohosts as we delve into the wonderful world of user interviews. We explore the tried and true user interview process, our experiences (including lots of geriatric ethics approval) and give you 10 terrific tips for ensuring your interviews absolutely kill it!  Special thanks to @matt_beadnall for the music and to Adam for calling the Hotline Design Hotline this week. Don't forget you can always record a question for us at https://anchor.fm/hotlinedesignpod Find us on social media: Instagram: @hotlinedesignpod Twitter: @hotlinedesignpd
45:52
March 24, 2021
8. Tackling imposter syndrome
*Please note we talk about Sarah Everard's tragic loss of life at the start of this episode. If you'd prefer to skip, please start listening at 7:00.* Would we even be a design podcast if we didn't talk about imposter syndrome? Join the cohosts this week as we share the history of imposter syndrome, our experiences and top tips on how to combat the inner saboteur! Special thanks to @matt_beadnall for the music and to Bella for calling the Hotline Design Hotline this week. Don't forget you can always record a question for us at https://anchor.fm/hotlinedesignpod Find us on social media: Instagram: @hotlinedesignpod Twitter: @hotlinedesignpd
46:44
March 17, 2021
7. Celebrating women in design
Happy International Women’s Week! Join the ladies of the pod as we celebrate women in design we absolutely love, talk sexism in the workplace and take a swing at putting an end to ‘decorative Pan-Am uniform adorned lobby women' Special thanks to @matt_beadnall for the music and to Alastair for calling the Hotline Design Hotline this week. Don't forget you can always record a question for us at https://anchor.fm/hotlinedesignpod Find us on social media: Instagram: @hotlinedesignpod Twitter: @hotlinedesignpd
59:21
March 11, 2021
6. Wicked Workshops: How to run killer virtual and in-person workshops *with your stakeholders*
This week, the co-hosts share their experiences with facilitating great (and not so great) workshops. Tune in for how to get the most out of your workshops - both virtual and in-person. Hotline Design Hot Tip: unexpectedly pelt participants with beanie babies to keep them alert and energised! Special thanks to @matt_beadnall for the music and to Alastair for calling the Hotline Design Hotline this week. Don't forget you can always record a question for us at https://anchor.fm/hotlinedesignpod Find us on social media: Instagram: @hotlinedesignpod Twitter: @hotlinedesignpd
52:53
March 03, 2021
5. Makers 'n' Shakers: Applying the design process to other creative endeavours w. Stephen Brown
This week we are proud to introduce our first guest (star 🌟), the one, the only Mr. @stephensjbrown. This creative chameleon talks design, coding, dance, making music, clothing design and even modelling, together with the process that ties them all together. Tune in to this Wednesday's episode to hear more about this fantastic friend of the pod! Special thanks to @matt_beadnall for the music and to Audrey for calling the Hotline Design Hotline this week. Don't forget you can always record a question for us at https://anchor.fm/hotlinedesignpod Find us on social media: Instagram: @hotlinedesignpod Twitter: @hotlinedesignpd
55:10
February 24, 2021
4. Going beyond the basics of accessibility
Accessibility in UX design is paramount. This week join the cohosts as they discuss why accessibility is important, what tools they use and why lime green text on a red background is *never* okay. Special thanks to @matt_beadnall for the music and to Andrea for calling the Hotline Design Hotline this week. Don't forget you can always record a question for us at https://anchor.fm/hotlinedesignpod Find us on social media: Instagram: @hotlinedesignpod Twitter: @hotlinedesignpd
44:41
February 17, 2021
3. Battle of the titans of UI tools
Sketch? Figma? Abobe XD? Where do your allegiances lie? Which user interface design tool has your heart? Tune in this week as Hotline Design steps in the ring to see how these titan tools measure up. Special thanks to @matt_beadnall for the music and our anonymous Canadian listener for calling into the Hotline Design Hotline this week! Don't forget you can always record a question for us at https://anchor.fm/hotlinedesignpod Find us on social media: Instagram: @hotlinedesignpod Twitter: @hotlinedesignpd
49:23
February 10, 2021
2. Origin stories - how we got started in design
This week join the trio to hear about Ottolenghi, reverse scamming, and excel-induced crying.  Aside from that we’ll be focusing on how we got into UX (without going to design school), and answering a question from a mystery Hotline Design Hotline caller! Special thanks to @matt_beadnall for the music. Don't forget you can always record a question for us at https://anchor.fm/hotlinedesignpod Or send us your questions on social media: Instagram: @hotlinedesignpod Twitter: @hotlinedesignpd
53:09
February 03, 2021
1. Being a UX team of one
Ring, ring - "Is your podcast running? Well you better go catch it!" We are beyond thrilled to share our VERY FIRST episode of Hotline Design Podcast with you all! This week, we're talking about the pros, cons and wonders of being a UX team of one. Will give you all the top tips you need for success if you find yourself alone in abyss as the sole designer on your project.  Special thanks to @matt_beadnall for the music and @sophieperle_ for calling into the Hotline Design Hotline this week! Don't forget you can always record a question for us at https://anchor.fm/hotlinedesignpod Or send us your questions on social media: Instagram: @hotlinedesignpod Twitter: @hotlinedesignpd
36:28
January 27, 2021
January 20, 2021
00:58
January 20, 2021