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HR MATTERS

HR MATTERS

By Lisa & Marjolijn
The People topics that directly improve the way we work, lead and inspire within organizations.
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HR Is Dead... Long Live HR (part 2)

HR MATTERS

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Allyship In Many Ways
When you commit to being an ally at work and want to take meaningful antiracist action, there are various roles you can take on, to fit with who you are, where you are and what you are particularly good at. We talk about some good examples of this in our new episode: Recommending Black people and people of colour, actively talking about their expertise and skills. Inviting an investment in the person you’re recommending. Inviting people to be visible with their knowledge and expertise, creating room on a podium. Amplifying people’s voices to make sure they’re getting room to be heard. Inviting diverse people and perspectives when you see they’re not represented. Investigating, reading about, researching knowledge and experiences. Speaking up and speaking out - being the opposite of a silent bystander. Creating safe spaces for people to tell their stories, share their experiences. This is our invitation to you to make a well-informed choice on how you want to participate. Choose what is most resonant with who you are and what you have the opportunity to do. Understand the value that it provides.  And keep it going. Working together, we’re moving the needle. Referenced in this episode: '7 Examples of What Being an Ally at Work Really Looks Like', by Karen Catlin https://www.themuse.com/advice/what-is-an-ally-7-examples
27:24
October 28, 2020
Work of Art, with guest Viktória Pikovská
Viktória Pikovská, a professional photographer and art business owner, tells us her personal leadership story. Viktória’s journey brought her from Slovakia, where she captured human emotion in photography, to the art scene in Rotterdam, where she started her own art business. Starting a business that connects to her purpose, and providing a human-centred work environment for her own team, has proven as important as the purpose of the business itself: Finding just the right piece of art for their clients that brings a positive, energising impulse to the people in the space. Viktoria’s start-up Victory Art works with underrepresented artists from Eastern Europe to help them develop their voice and find a place on the global art market: they look for unique, powerful art where other people aren’t looking. “This is what drives me forward,” Viktoria explains. Because art creates connection between people. When people feel connected, they feel closer to each other, to work as a team and create something amazing. It goes far beyond what hangs on your wall, it connects your whole team and builds your vision.
28:40
October 16, 2020
Resilience
At all times. Particularly now. It is going to get better, but in the meantime: Resilience. There are a million and one things our minds are trying to solve. Our brains are in overdrive trying to solve problems that are, at the moment, largely unsolvable. Ask your brain to slow down. Give yourself permission to say, right now, for a few moments, I’m not trying to solve anything. Your brain needs a break. And a dash of gratitude. About anything big or small that you appreciate today. Bringing in the gratitude and stopping all of the other thoughts. Just for a few moments. It’s in the small things and brief moments that are so easy to take for granted, and in the brief moments. They are important. This time is really about reinventing new routines, new patterns of behaviour. Redesigning the structures of how you recharge. Get really conscious about what it is that you need. Because you need to recharge to be able to do the things that you find important – and to do them effectively. Turning them into habit is a part of the key. Recharge, connect, rebuild structures, make a conscious choice. Be brave, reach out. You don’t need to have to figure everything out on your own, not even this. Reconnect - to yourself and to the bigger world. And keep going.
29:20
September 30, 2020
Zooming Out and Taking a Stand
With everything that’s going on in the world right now, how do you and your organisation show up? The clearer you get on that, the stronger and more beneficial it gets for your bottom line, for your people, for yourself. The current levels and arenas of crisis impact everyone and they come with a lot of rigidity, divisiveness, tenseness. We can guarantee your customers, your employees, your business are all impacted. It’s a lot, right? So how do you continue as an organisation, as a professional, with all of this flying around? What do you do when, no matter what you do as a business, someone will point a finger? Take a birds’ eye view. Consider what you want to be telling your grandchildren, or your great-grandchildren, about how you showed up in 2020 and onward. Surf the waves knowing that you did what you intended to do, what you find important, with conscious and deliberate choices. Getting to choose how you show up is the biggest gift. This is the real opportunity in the crisis. Make your business one of the things that people can feel good about. Listen to this new episode and hear more about how this works and what it will bring you.
26:39
September 16, 2020
Racism Through the Lens of Systems Thinking
Did you realise? It’s always in the room. Unwritten expectations that influence and guide the day-to-day actions and decisions in your organisation. You see it in how people show up, in how they interact. This episode looks at systemic thinking and specifically at how a systems perspective can help us diminish racism in work environments – even where you hadn’t noticed the impact of it before. What are the things that are said and done, or maybe not said and done, in your workplace? This is how we do, but it doesn’t have to be that way. This episode invites you to consciously choose what you want to contribute to. We offer some suggestions and welcome your additions.  What are the things you can start doing? And keep doing? Can you support people that contribute to improvement and that speak up; can you listen? And can you start holding people accountable for their KPIs, goals, behaviour? You are not the whole system. You’re not responsible for the whole thing, but you can play your part. Your part in building workplaces where we *all* can grow. Referenced: Ijeoma Oluo, Facebook Live video (July 23, 2020) https://www.facebook.com/ijeoma.oluo/videos/10157146382972676/ 
25:02
September 2, 2020
Writing Your Own Badass Story, with guest Laura Khalil
Talking personal leadership: kind, funny, outspoken, courageous. That’s what Laura Khalil brings in her work and to this episode. In all of her initiatives, Laura Khalil helps ambitious women and allies live well and lead well. We talked with Laura about taking charge of the things we can control in our lives, recognising the things we can’t and moving forward with a lot of grace. Honestly asking ourselves: what is the role I’m playing in my working life and how is that serving me? And: How good can it get? That’s when you start to write your own story. The follow-up step Laura presents is to reframe how other people think about you. When someone sees you as less than, as a stereotype, a woman, a minority, misjudging one part of your identity, instead of valuing all you bring to the table. Bringing awareness to what they’re saying, with empathy, is her powerful way to open up that conversation. Holding space for them to respond, with courage and a sense of humour. “Let’s have a conversation about what’s really going on here.” You can find out more about Laura and her work here: https://www.bravebydesign.net
26:12
August 19, 2020
Addressing Racism in the Workplace, with guest Vivian Acquah
Diversity & inclusion is a journey. Strengthening it in your work environment is, as Vivian Acquah sees it, like a dish that requires marinating and developing flavour. Vivian is the Workplace Wellness advocate who contributes to keeping your employees happy, healthy and safe. She recently published an article with actionable advice on how to dismantle racism in the workplace. When you realise that this is something you want to contribute to, where do you start? - Addressing racism in your organisation starts with providing a safe environment for people to speak up. - Remind people you’re a company of diversity and inclusion, inside and outside the organisation. - There’s room for leaders to be on this journey. “I would rather feel valued in a company that is doing their best to raise awareness,” Vivian says, “to bring leaders towards listening and learning”. We’d love to see you walking. Taking more than just one step, one checklist, procedure or training. One-time initiatives such as awareness or bias training can be fun, but they don’t work. That’s simply because one training will not make the permanent positive change happen that you’re looking for – more on this in our next episode, subscribe if you’d like to hear. This is about listening to people’s experiences and learning, nudging your co-workers to do so too. “Changing the day-to-day to making more space for people to actually get to know one another as human beings and build real connections.” Keeping those conversations going. And share your recipes! :) Referenced: https://thriveglobal.com/stories/5-ways-to-dismantle-racism-in-the-workplace/ 5 Ways To Dismantle Racism In The Workplace
28:00
August 4, 2020
Learning the Value of Laughter, with guest Chris Tabish
The world of work is hard enough as it is, so why is it that we laugh so little in the work place? And why might laughter be important? In this episode of HR Matters, we explore the value and importance of laughter, comedy and what our guest Chris Tabish calls Comediology. In fact he found it so valuable he wrote a whole book about it by this very name. As Chris says, there’s this thing called “ourselves” we forget about having in business. It’s so easy to get caught up in benchmarking, reporting, analysis and what everybody else thinks we forget that we actually have an opinion - in fact we even have an authority inside ourselves. Hear how Chris learned in his journey that the tools we learned in comedy actually helped him in business. By connecting better with people, learning not to take himself and others so seriously a whole new layer emerged, a more effective self - that could have fun while getting stuff done too! Learn to embrace who you are, embrace your version of funny. You are magical and special exactly as you are and most importantly….. Be yourself because everybody else is taken.
27:19
July 24, 2020
Let’s Talk About Race in the Workplace
You can probably hear it in our voices... this is a topic that really matters to us: systemic racism and the journey towards diversity, equity and inclusion. We are two white, cis, middle class, international women – which informs our perspective. We have a very deep commitment to inclusion. We know the value of inclusion: it unleashes innovation and allows any kind of organisation to thrive. Making your business stronger and to make humans welcome – that’s the heart of inclusion. Inclusion for all people, regardless of what skin tone they happen to have. Thanks to the speed and force of recent developments, conversation and actions can no longer be pushed back on the agenda. This is about how you and your business show up in the world, today and tomorrow. This is your call to courage. We want this to be a marathon of conversations and actions. We want us all to keep this up long-term. Because we can’t fix this in an instant. It’s intricate and takes time to understand. And it isn’t a marathon you can run on your own. Find people to have these conversations with and connect with. We’d be happy to talk and connect, ourselves.
27:44
July 8, 2020
Knowing Your Worth, with guest Denise Liebetrau
How do you know your worth? Part of this is investing in yourself. On the newest HR Matters Podcast episode, we talk with Denise Liebetrau about making sense of compensation and benefits, both from a business perspective as well as for individuals. We talk about individual human perspectives and conversations on comp and ben. Your own comp and ben. This is about knowing what you deliver that is of value, and how to articulate that. “If you can get really clear on who you are, what your skills are and what you deliver that’s of value, you can gain a level of confidence in yourself.” Then, it’s time to listen to the words used most in your organisation. “Every company has its own language and definition of success.” Get clear on what you are delivering that is of value, in the words and metrics of your organisation. Incorporate that and gently but clearly articulate that story. Build the reputation that allows people around you to recognise the value you bring. Then your story will be incredibly powerful. The real goal is: when you know your worth internally, it matters much less what the external opinions are about you. That’s where the real power comes in. What is your definition of success? Referenced: https://prosperconsultingllc.com/ to contact Denise and receive her free 5-step process on the collaborative approach to difficult conversations.
31:33
June 24, 2020
Growing Inclusive Workplaces, with guest Toby Mildon
Diversity and Inclusion consultant Toby Mildon enables D&I in culture and business systems, and he just published a book called Inclusive Growth. In this episode we talk with Toby about the wide range of diversity: race, gender, ethnicity, sexual orientation, physical and neurodiversity, and more. With his background in tech, he points us to the importance of culture combined with the power of technology – as well as the importance of diversity & inclusion in the tech sector itself. “How do people arrive to work in the morning, feeling like they belong in the organisation – that they want to stick around, that they can do their best work. That’s where we need to take the conversation to.” To a way of behaving, a way of being with people. Culture is the sum of all small to big behaviours in the workplace. Toby highlights his approach of championing and supporting people at the top of organisations to really lead the way and demonstrate inclusive behaviours. “Inclusive leaders are bold and they’re not afraid to rock the boat.” They’re comfortable with uncomfortable conversations. They’re open to new information.
25:43
June 11, 2020
Turning Uncertainty into Understanding
How is your brain dealing today? At the start of our 4th HR Matters podcast season and before talking with new guests in the space of work, in this episode we get personal, talking about what it is like to live and lead right now. There’s been nothing gradual about the transitions we’ve been experiencing. We see vast changes ahead that will have more ripple effects, happening to real people, in the economy, in cultures, in the environment. So much that is Volatile, Uncertain, Complex and Ambiguous. We’ve talked about the VUCA world before, but this is VUCA on hyperspeed, on steroids. Our lack of ability to predict makes this rough. It takes whatever you’re feeling and makes that ten times bigger. Dealing with this is at the heart of Lisa’s work as a leadership coach. Coaching now more than ever is needed and relevant. We talk about how constructive it is to share your experiences and process together, to create space in your head. To reflect on what you really need and what really matters. To connect, reflect and process in meaningful ways. So the big decisions don’t materialise from the fight-or-flight system of your brain. Getting that clarity and intention is extremely valuable to make the right decisions when they need to be taken. Turn volatility into vision and uncertainty into understanding of what we really need and what really matters. Turn complexity into meaningful change and shift ambiguity into a genuine agility and resilience. There is no clean, elegant exit plan B but a whole lot of trial and error as the world tries to figure out: where do we go from here.
33:03
May 27, 2020
New Ways of Working, with guest Shea Harty
How much our lives have changed right now around work, home and families. Finding new ways, new rhythms. Moving online, squeezing a desk into the bedroom, finding a quiet space for a call, finding work hours that work for you. In our final episode of season three features our former co-host and current fav guest of honour Shea Harty: “I definitely had to adjust my way of thinking, thinking of what ‘normal’ is.” “Trying to fit the current situation into what we used to do was the wrong approach, I realised quite quickly.” What you need, to do your work well, has changed, into brand new categories: home situations and personalities have a different impact now. What we have in common is that we’re all working on figuring this out as we find ways and keep adapting them to the evolving context outside. “What I’m really hoping is that we find a new way of working that no one’s ever thought of before. That it takes into account how different people are, the way they work.” With stress levels that allow for a good life outside work. With awareness and meaning in your work. And asking for what you need to support that. Get some practice in now, and keep it going!
27:27
May 13, 2020
A Framework for Psychological Safety, with guest Timothy R. Clark
How can you tell if an organisational culture is healthy? Research shows that psychological safety is the centerpiece of organisational culture, a bellwether for how an organisation is doing. Because it reflects basic human needs: if those aren’t met, you can’t compensate with other things. Dr Timothy R. Clark, leadership consultant, has researched the four stages of psychological safety and presents a clear framework. In this episode we speak with Dr Clark about his framework and how you identify what the group dynamic is in your team. This helps you find out where the room for improvement is in your situation. As Dr Clark puts it: “You either create a great culture, or you’re getting in the way.” With this clarity, there’s much you can do. Psychological safety is a competitive necessity, it is the lubricating oil that an organisation needs to survive and thrive.
30:25
April 28, 2020
People First At All Times, with guest Tom van der Lubbe
“Get the people together, tell them what the situation is, ask them how are we going to solve this.” In this new episode of the HR Matters Podcast, we speak with Tom van der Lubbe, ceo of Viisi, about ‘people first’ in times of crisis. Viisi has a double purpose: to change the world of finance, and to put people first, changing the way we work.  In these extraordinary circumstances they found that their priorities stay the same:  1. Solidarity first, and nothing else. Everybody keeps their job. We’re in this together.  2. Check your liquidity. The hierarchy reverses here: shareholders chip in first.  3. A crisis is always an opportunity as well. For spotting great behaviour, taking constructive actions, building an even stronger team. Viisi is seeing the empowerment, responsibility and ownership rise in their team.   When you create solidarity and psychological safety in an organisation, people really do want to show up for one another, and they will - because they value the business and their work. There will always be difficult economic times. The question is always: how do you treat the people in your organisation? Have a plan beforehand. And put people first always. Your team will be even stronger after this crisis.
31:21
April 10, 2020
Vulnerability and Courage, with guest Adé Adeniji
“Every person plays a role in the organisational culture. Every single person plays a role.” In our currently shifting world of work, we spoke with Adé Adeniji for this podcast episode. Adé works on building workplaces where people feel like they can show up and be their best selves. You may be reading about how to make workplaces great, but don’t know how to make that actually happen. It remains an aspirational thing. This is about finding the courage to step forward: Hey I want my workplace to become like this. What can I do to make it happen? Be aware of what you want to create. Rather than wait for someone else to take the initiative. Stand up and be courageous. *Especially now.* What you want is to press pause and go: ‘What am I doing when it comes to creating the organisational culture that I would love to see?’ There is always a ‘we’ in organisations, and how you show up in that ‘we’ always has an impact. The starting point is realising that this is a conversation where you explore and bring things to light, rather than come out with answers or prescriptions. That takes courage and vulnerability. Be brave and afraid at the same moment. Dance with it.
33:59
March 31, 2020
People First Mindset, with guest Marc-Peter from Viisi
“When you really put your people first, we think it’s logical that the rest will follow automatically,” states Marc-Peter of Viisi, a Dutch mortgage advice company that aims to change the world of finance. “We like to keep it very simple. We have one rule and that’s the Golden Rule: treat others like you want to be treated. Everything we do flows from that.” Marjolijn: “Why I’m so excited about Viisi is that lots of people are interested in that, but you’re actually doing it.” MPP: “Yeah, that’s why I’m here!” This new episode of the HR Matters podcast is about holacracy, motivation, purpose. Letting go of centralised decisions. Keeping people intrinsically motivated – because when they start, they already are, and all you really need to do is keep them that way. Transparent compensation, not connected to performance. Psychological safety. Small steps, small experiments, that you can do at any scale. “When you want to figure these things out, the first thing you do is talk to everyone. Talking to people is free.” It works on all the levels. And yet, “it’s never perfect. It’s always one step at a time.” Purpose is your new boss.
35:43
March 19, 2020
Professional Believer in People, with guest Marguerite Soeteman
Marguerite Soeteman-Reijnen is not only the Chairwoman of AON Holding, a Marketing Executive, and Supervisory Board Member of several organizations - she is also a passionate believer in people and their ability to make the impossible possible. Marguerite is a truly shining example that you can be Female, Ambitious and HUMAN at the same time....in fact it's important. Join this wonderful conversation and listen to the wide array of powerful insights Marguerite shares on why the human element is the most distinguishing factor.  As a life long learner, she shares her perspective on the value of getting out of your comfort zone, tuning into trust and empathy, staying connected with people and topics outside your organization, finding peace-of-mind, and people being key to making the impossible possible. After all people are central to an organization, without people you don’t have an organization. Referenced in this episode: https://hbr.org/2019/12/why-dont-women-self-promote-as-much-as-men
32:50
March 5, 2020
HR looks different in 2020
In this episode we walk you through the changes taking place in the HR field, as sketched by Lars Schmidt in an insightful article on Fast Company: ‘7 Ways HR Looks Different in 2020’: “The leading edge of HR is having a transformational impact on business. Modern people teams are indispensable success enablers for the business.” This is what you want to know, put your focus towards and get excited about. It’s the future of HR. 1. Inclusion over diversity: Connect this to the purpose of your organisation. 2. Decentralise and empower over command and control: Create frameworks and enablement programmes that empower people. 3. Agile reviews over annual reviews: Move towards a culture of feedback and clarity for employees to understand how they are impacting their organisation. 4. Analytics and insight over metrics and reporting: Get the story behind the numbers and take meaningful action. 5. Policy for the many over policy against the few: Focus on the behaviours are you looking to drive and the purpose behind it. 6. Open source over black box: Stand tall in your value and be confident in sharing mistakes and learnings. 7. Business acumen over HR acumen: You need to know about the business. Be curious and understand the context in which you are working. These new ways of working will bring you from ‘Why is HR here?’ to ‘Why isn’t HR here?’ and towards making a true impact in your organisation. Business leaders recognise that they don’t always understand the people dynamics. They understand what it is that they want to achieve, but they don’t always know how to get there with the people in their organisation.  Your expertise of understanding the human behaviour and the human dynamics is really key to every business.
30:53
February 19, 2020
Prototype Your Talent Development, with guest Wouter Smeets
Dutch entrepreneur (and surfer) Wouter Smeets is an innovation expert who took the best practices of innovation and put them into talent development. With Prototype You he nurtures continuous learning in organizations. In this episode we dive into Wouter’s views and his program, which empowers employees to become the director of their own personal development and career. Traditionally you went to an ad-hoc training at the company’s request. But in the world we live in now, organisations need to keep up with the speed of change and innovation. As a result, expertise and skills in the workplace get outdated fast. Continuous learning needs to be embedded in organisations to keep up with the speed of change. Prototype You means: you are the prototype of your own personal development and career. “We nurture ownership throughout the entire journey,” says Smeets. This approach to talent development benefits from the best parts of lean, agile, design thinking and peer-to-peer collaboration. It provides a structure for continuous learning, including the most essential features of the learning cycle, to make it really deliver value. An important take-away: make sure to have employees develop from their own ambitions and talents to get the most out of them. Don’t impose only organisational ambitions on your employees. That mindset change is at the core of making learning at the speed of business truly happen. “Don’t think for employees but help them think for themselves. They may have a co-pilot but they get to choose their own direction.”
37:10
February 5, 2020
The Business Case for Kindness
Is it really possible to be both professional and kind?? ABSOLUTELY! In fact it is vital. When kindness becomes a basic assumption in business it transforms everything. Kindness is the key opening up the space beyond basic transaction, to meeting people on the human level.  Kindness is the gateway to getting unstuck and moving your business forward. When we are able to bring kindness together with boundaries, relationships blossom and the shift from scarcity into abundance becomes real. But how does it work and how do you keep everyone from being a doormat? Take a listen and learn what can happen for your business when you start from an assumption of kindness. Referenced in the episode: https://www.theatlantic.com/health/archive/2014/06/happily-ever-after/372573/ https://hrtrendinstitute.com/2019/11/26/12-hr-trends-for-2020/ Additional Reading: https://hbr.org/2018/11/making-kindness-a-core-tenet-of-your-company https://digest.bps.org.uk/2017/07/04/small-acts-of-kindness-at-work-benefit-the-giver-the-receiver-and-the-whole-organisation/ https://www.uschamberfoundation.org/business-kindness/business-case-kindness https://www.bradaronson.com/acts-of-kindness/
37:50
January 22, 2020
Mastering Thank Yous and True Acknowledgements
It’s one of the biggest management myths: that you shouldn’t say ‘thank you’ to people too often. Indeed, when you take a thank you to the next level and turn it into a true acknowledgement of someone, that will strengthen them to bring more of that good work, it will improve trust and connection, and will solidify compliments that they received earlier. A ‘thank you’ is the most valuable thing you can give to employees – and co-workers, and managers. When done right. What exactly makes a good acknowledgement is something worth talking about and working on. There’s more to it and there’s more to be gained. In this podcast episode, we discuss what makes an acknowledgement work best: being precise, choosing the right moment, being present and, for the other person, receiving it well. Getting to the essence of what it is that you want to acknowledge, what you appreciate about someone. Choosing to encourage behaviour in a team, or getting personal and appreciating an individual skill one-on-one. Taking a moment to let that person be really seen. And when you get a thank you, letting it sink in and strengthen your inner compass. Awkward? That’s ok. Just give it a go.
36:17
January 7, 2020
New Decade, Clear Values
“What feels like a messy, complicated situation becomes crystal clear very quickly.” Looking ahead to a whole new decade, this new episode clarifies how it pays off to get clear on the values of your organisation. As our organisations continue to evolve and develop, having clear values will no longer be that nice-to-have. It’s going to become vital and important because it’ll be the backbone of your business. Having clear values will help you set up you a framework that, in the short term, makes decisions easier, faster and more aligned with where you want to go. In the long term, it empowers agility in today’s rapidly changing world. It’s what you need in the world today to stay standing and to achieve long-term success as an organisation. For HR it means the difference between spending huge time and effort on hefty policy documents versus bringing clarity and directly impacting the business. “Suddenly we took an almost 60-page monster policy that was impossible to implement... and we turned it into five pages of meaningful information. Not only was it clearer and more simple and straightforward, the business finally understood why this policy supported the overall business strategy.” We expect 2020 to be a milestone year which will herald a lot of changes. Wishing you happy holidays and a purposeful new year!
32:18
December 23, 2019
Below the Surface of Culture Change, with guest Shea Harty
This is what you need for that elusive and complex goal: successful cultural change. The essential factors to making big changes. Having worked with large corporates trying to transform in a quickly changing world, and for start-ups growing into scale-ups, Shea Harty brings in her views as our special guest on this new podcast episode. From identifying what is really going on below the surface with co-workers getting nostalgic about what their workplace was like before, lamenting the times when they could give every co-worker a slice of cake for their birthday. To celebrating the milestones of bringing the new vision to life in your part of the organisation. From talking with employees, instead of at them. Discovering champions and ambassadors as early as possible. To carving out the space needed to go through the stages of the change process. Making time for a team to work through it, before you reach the stage of actually living it. From the real value in engaging an external perspective – a neutral someone who isn’t married to the same stakes that you are in your position and your role. To being curious about what this ride is bringing you.
38:08
December 12, 2019
Holding Space: the Under-the-Radar Skill You Want to Have
There is an under-the-radar skill that you’ll be happy to be more aware of, and that you'll want to put high up on your list of things to develop. If you’re already good at this, you’ll want to cherish it and inspire it in others.  Marjolijn describes it as making room in your head for other people’s stories, for other people’s choices. Lisa calls it holding space. It’s about realizing that the way that you see the world, your perspective, is not the one and only. Park your judgement and get curious. Why would you do that? It will help you open up stuck conversations and shine a light on new information. Get you to find new ways to move forward in tough situations. Is it good for business? Definitely. You’re missing out if you’re missing this skill. Listen in on the story of the day I got booked into a hotel room that didn’t have any curtains. Or Lisa’s story about the waiter who picked up her fork and took a bite of her dessert.  How about your own points of view? They’re valid. Just make some space alongside them. We have all kinds of snap judgements, and big opinions. Hold a bit of space to test them out. Be aware of your perspective, and be aware that there may be other perspectives alongside yours. Hold space and see how valuable a skill this really is.
33:19
November 26, 2019
All Aboard! Getting More Women on Boards
This year there's been a lot of news about getting more women on Boards of companies and organizations around the world. But, as with most great things, this is easier said than done.  In this episode we talk about the challenges, opportunities, bias, privilege, quotas and going back to basics.  How do we change the status quo? Is it changing fast enough? And don't you just want to be one of the guys? And getting slapped in the face with new perspective and how this can actually help your company win more business. Referenced resources in this episode: Tina Fey - the value of more women in the room: https://youtu.be/fntSBYefhnw McKinsey Research - more diversity = more success:  https://www.mckinsey.com/business-functions/organization/our-insights/delivering-through-diversity  Forbes - The Future of Women on Boards: https://www.forbes.com/sites/alisacohn/2019/09/14/the-future-of-women-on-boards-qa-with-amii-barnard-bahn/#1ef3fe222aea Financieele Dagblad article: https://www.linkedin.com/posts/women-inc-_doet-u-mij-toch-maar-een-vrouwenquotum-activity-6580091145232109568-Rrfo Wall Street Journal article: https://www.wsj.com/articles/womens-share-of-board-seats-rises-to-20-11568194200 More extensive links and interview with Lisa by MacMillan International Higher Education on Diversity and Inclusion: https://www.macmillanihe.com/companion/Carbery-Human-Resource-Management-2e/learning-resources/Video-Interviews/
37:28
November 15, 2019
The Best Run Companies Do More
Upping stock prices and shareholder value is no longer the measure of success. The best run companies do more. “Shareholder profits can no longer be the primary goal of corporations,” was the statement that came from a group of top CEOs in the US this summer. Businesses should be balancing the needs of shareholders with customers, employees, suppliers and local communities. “We commit to delivering value to all of them.” You have a responsibility to deliver value to the wider world around you, not just to shareholders. Makes sense? Well, more and more people are catching on! It’s a great statement especially coming from that group of powerful people. But what needs to happen in practice?  Shift your focus to social revenue. For business leaders: if stock prices have been your main KPI until now, the opportunity is wide open to start finding ways to evaluate how you are increasing your company’s social revenue. For HR: introduce and develop your insights into the employee experience. Use that information to make your organisation run better. This is your opportunity to understand what your overall impact truly is on the broader world: inside and outside your organisation. To really work on what you want to be creating in the world. Because the best run companies do more. Referenced in this episode: "Group of top CEOs says maximizing shareholder profits no longer can be the primary goal of corporations" - The Washington Post  https://www.washingtonpost.com/business/2019/08/19/lobbying-group-powerful-ceos-is-rethinking-how-it-defines-corporations-purpose "6 Ways CEOs Can Prove They Care About More Than Shareholder Value" - Harvard Business Review  https://hbr.org/2019/09/6-ways-ceos-can-prove-they-care-about-more-than-shareholder-value
29:15
October 30, 2019
Create the future you want to live in: behind the scenes
Welcome to the third season of HR Matters! This season, Lisa Dempsey and Marjolijn Vlug will be your hosts and Shea Harty will reappear as a guest on our podcast. We are starting off the season with a glance behind the scenes into why, and how, we make this podcast for you. Making these episodes is an active decision with a clear purpose: to talk about how the human way of interacting at work, and intentions that may fall by the wayside when you’re wrapped up in your busy workdays. The big picture ideas that resonate – we make those accessible, practical and human. The things that you feel are important, but that you may not be talking about much yet, and you’re not sure how to implement when you get back to your desk and your inbox. We make HR Matters for you. So you can create the future you want to live in, and the future workplace you want to create for others. You’re not in this alone, we’re in this together. Don’t be a stranger: you’re welcome to share, like, comment and send us a message. In this episode I mention an article by Gary Vaynerchuk that’s worth a read: Kindness is the ultimate strength in both business and life. https://www.linkedin.com/pulse/kindness-ultimate-strength-gary-vaynerchuk/
28:39
October 15, 2019
Helping Organizations Become More Human, with guest Ronald Meijers
This episode with Ronald Meijers is a real goldmine. Ronald is a Partner at Deloitte and Leads the Transformation, Leadership & Governance as well as the Financial Services verticals. We could have spent hours discussing work, leadership and organizations with him.  Lisa connected with Ronald during the Deloitte BOLD Leaders program and was delighted to find genuinely refreshing views inside a large management consultancy, and you'll see why during this episode.  If you've ever wondered what purpose has to do with business, how leadership and authority differ, or why the group of people who must lead shifts toward the future are the least likely to be good at it and why scalable efficiency is being replaced with scalable learning THIS is the episode to listen to.  *Side note: anchor is experiencing technical difficulties, alternative recording method was used which resulted in a few sound impurities. Happily the golden content makes it more that worthwhile to give this a listen!
32:29
October 2, 2019
Understanding the big picture of Employee Experience, with guest Heleen Mes
Our newest podcast guest literally wrote the book on Employee Experience in the Netherlands. She collected best practices, insights, research and shares her best advice with us. Heleen Mes and her co-author Gea Peper are the biggest EX experts we know. In this episode, Heleen shares her insights and gets you up to speed on this innovation in HR. There is no one-size-fits-all solution to upgrading the employee experience in your organisation. The definition of what EX is and can be is quite wide. But it is energising to hear where you can start and what it will bring you.
32:13
September 16, 2019
Summer Blast From the Past No. 2
During this summer we're resharing some of our favourite episodes. This favourite is about the future of HR. In the following episode, recorded in January 2019, we talk about the skills that HR professionals and recruiters will need to be able to deal with the rapidly changing world around us. From data to values and all that's needed to help people work together successfully.  We'll be back with a brand new episode in September!
30:32
August 20, 2019
Summer Blast From the Past No. 1
We're taking a quick summer break and wanted to share some our favorite episodes from the past two seasons with you. We hope you enjoy these blasts from the past and look forward to sharing our new material with you in September!  In this episode recorded on 11 September 2018, we explore an interview with Elon Musk, which was followed up by an open letter from Arianna Huffington. We discuss if working 120+ hours a week, followed by days and nights in the office without taking a break to go home is brilliance/burnout, or hero/anti-hero behavior. How does this translate to you and your organization?  The New York Times source article: https://www.nytimes.com/2018/08/16/business/elon-musk-interview-tesla.html  Arianna Huffington's letter: https://www.thriveglobal.com/stories/40343-open-letter-elon-musk 
26:26
July 30, 2019
New Managers Thrown Into the Deep End
Most managers are promoted based on their how well they performed. Some are promoted without any training or support. We took a look at becoming a manager, what does it take? How to managers become leaders? What scares people away from being managers? And does a person need to be a manager? We discussed the importance of having a mentor when you are just starting out as a manager.  We also took a look at the company, Honey and their promotion process with their managers. Their approach laid out in Thrive Global, inspired this podcast. Follow our podcast. Follow us on Facebook. Let us know what you think, and give us suggestions about topics you would like to hear discussed. 
27:08
July 16, 2019
Secrets to getting the best out of people
It’s a loss to the business when talented people go – and a boost when they’re in the spot where they can bring their best.  We had a good conversation with a talented senior marketing director at a large corporate. By playing what she calls an extended game of chess, she made her team members work faster, easier and better in their new roles, more pro-actively and energetic – improving kpi’s for the department, results for the organisation, and trust levels in the team.  From inexperienced manager through a good learning curve in ‘the company chess game’ to powerful success in talent management, she brought her organisation what it needed, before they even asked for it.  How she did this and what made her succeed is what we found out in this podcast episode. “Start with listening to your team. But not just listening; really, really listening. And finding out what they mean.” 
33:09
July 3, 2019
Making Room for More: the Importance of Family Leave
On the back of Father's Day and with the expansion of parental leave in the European Union and the Netherlands, we tackle the sometimes sensitive topic of having children. What happens at home affects life at work. When employees make the decision to have a child they expect a reasonable amount of time to take care of the new addition to the family. Managers have to find a way to accept this change and make accommodations.  Have a listen to our perspectives and some tips on how managers can adjust to the changes in their team.  And if you know a company whose policies support parental leave over and beyond what the law requires, let us know in the comments! We want to know about who is doing it right so others can learn from their example.  https://nltimes.nl/2019/04/05/netherlands-gets-ready-expanded-eu-paid-parental-leave-plan-expected-year-end https://www.nytimes.com/2019/06/04/upshot/sweden-finds-a-simple-way-to-improve-new-mothers-health-it-involves-fathers.html
29:22
June 20, 2019
It’s funny because it’s true, with guests Jennifer Rock and Michael Voss
Michael Voss and Jennifer Rock write books about the corporate workplace. Not management books, but a darkly funny and all too recognisable novel about universal truths, from the agonies of working under a bad boss to the joy of finding free food in the break room.  Their latest, 'Operation Clusterpuck', is newly available. We read it and wanted to hear more, in this podcast episode. So... did this stuff really happen to them? And why did they exchange their corporate jobs for making an impact by writing books, and co-founding their own communications agency?  They get personal about their own stories, and inspiring about their views on transparent and honest internal communications. Referenced in this episode:  A great taste of the Rock/Voss sense of humour, and choice of topic (video) https://www.rockandvossbooks.com/miscmayhem Where to order ‘Operation Clusterpuck’ and ‘B.S. Incorporated’: https://www.rockandvossbooks.com/
32:38
May 29, 2019
Thank Goodness for Millennials
So Millennials, we’ve been talking about you.  When you’re asking, ‘Why do you tolerate low performance?’ We agree that when poor performers go unmanaged, and managers lack the ability to address their impact, that spreads like a virus.. When you say, ‘ROI is not enough for me, I want a job with purpose,’ we see that the hierarchy of what you find important has shifted from previous generations. And the outspokenness. We see that you do care, and you’re willing to walk away because of it. Because these things matter. And in this day and age, organisations are just not going to get away with it anymore – and they shouldn’t. So thank you, Millennials. You and the other new generations in the workplace are not enabling poorly performing employers anymore. And the things they've previously been using as band-aids. The fruit baskets and the foosball tables. Do understand that it is a hard transformation for organisations to undergo – although so worth it. What we look forward to is that you bring that passion and outspokenness to more places, to the organisations that haven’t put on the shiny purpose marketing beacons yet. We’re happy to have you join in.  There’s a growing expectation and need of real authenticity. For people to be able to show up as individuals. As humans. Because people matter. Referenced in this episode and interesting further info:  Why Millennials Keep Dumping You: An Open Letter to Management https://www.linkedin.com/pulse/why-millennials-keep-dumping-you-open-letter-lisa-earle-mcleod/ Ania Sullivan: From the Cube of a Millennial https://bwli.com/ania-sullivan-cube-millennial/ Everybody Matters Podcast: Millennials and Leadership https://bwli.com/everybody-matters-podcast-millennials-leadership/
31:38
May 14, 2019
Recruitment: Right People, Right Fit - the good, bad & ugly
How can an organization recruit the right people for the right position? And what are some of the things that get in the way?  Is there a role for Artificial Intelligence (AI) to play in recruitment?  This week we ponder all this and more on the topic of recruitment…together with something a little different: Lisa is sick, Shea’s microphone is a little off and Marjolijn, well she’s doing well - thank goodness!  Tune in and find out how you can improve your recruitment process and experience today! Resources:  Link to the Heineken Candidate Experience: https://youtu.be/Aq6y3RO12UQ
24:28
May 3, 2019
What YOU, yes you, can do to improve your work culture, with guest Bruce Daisley
Want to improve your work experience and company culture? There’s a brand new book that writes about the best things that anyone can do, in any job, to work on improving your workdays. In this episode, we get to find out how the author, Bruce Daisley (who is VP of Twitter EMEA as well), found this out and why it works so well.  Turns out it is no wonder we’re increasingly feeling stuck, our neverending work days filled with meetings and emails  and open plan offices. What Bruce discovered is that actually most of the stuff we do at work is actually against all of the research, all of the evidence. And the best part is, he also found practical, real things you can do to make changes in your work environment. From the bottom-up. And wait for it... starting with how to find time and energy to actually do this.  To rediscover the joy of work. Have a listen and join in, it'll be worth it. Referenced:  The Joy of Work by Bruce Daisley  https://www.amazon.com/Joy-Work-Ways-Culture-Again-ebook/dp/B07D1GX76Z  Plezier in je werk (Dutch edition) door Bruce Daisley  https://www.managementboek.nl/boek/9789024585137/plezier-in-je-werk-bruce-daisley  Eat Sleep Work Repeat, podcast with Bruce Daisley and guest Zeynep Ton  https://eatsleepworkrepeat.fm/the-good-jobs-strategy/ 
36:56
April 17, 2019
Can We Really Measure Happiness at Work? with guest Jessica Brook
We spoke with People Scientist, Jessica Brook from CultureAmp! She gave us her insights and expertise on when measuring engagement works and when it doesn't. Listen to our lively conversation as we discuss how companies can move the needle forward with their employees. What are the higher drives for employee engagement? And what the heck is Collective Intelligence? And soooo much more!
28:23
April 3, 2019
Looking for Authenticity in a Job Interview
What are the cornerstones of successful job interviews – for both sides of the table? We read an article on what 7 CEOs notice the most in job interviews, and add our own insights in this new podcast episode. About the journey between how you go into and come out of an interview. Bringing your whole self to the table. How to prevent falling for windbags. The importance of how people talk about you when you leave the room.  And about the one question that everybody who has ever read anything about preparing for an interview secretly loathes – plus how to deal with it. Referenced:  '7 CEOs on What They Notice the Most on Job Interviews' https://thriveglobal.com/stories/what-ceos-notice-most-during-job-interviews/
33:43
March 19, 2019
HR Is Dead... Long Live HR (part 2)
The word on the street is that HR has a terrible reputation. How do we get out of that situation? We talked about this topic earlier and found there’s a deeper conversation to be had here. We investigate how HR professionals can show others that what they’re bringing to the table has real value – essential to running a business.  It is up to HR to step up and lead this shift, by upping their skill set.  To a different way of working. Because life has changed. The business landscape has changed. Dramatically. There is a whole new field to explore. What makes people work, what helps them thrive? Because that’s the win-win situation for businesses and employees.  HR unlocks the people potential. Look us up on Facebook and tell us what's on your mind: thoughts, ideas, questions or topics? We'd love to hear from you. https://www.facebook.com/hrmattersamsterdam/ Referenced:  'HR Is Not Your Friend. Here’s Why' (Fortune) http://fortune.com/2018/02/16/microsoft-hr-problem-metoo/  'HR has lost the trust of employees. Here's who has it now' (TechCrunch) https://techcrunch.com/2018/02/10/hr-has-lost-the-trust-of-employees-here-is-who-has-it-now/ Daniel H. Pink's book To Sell is Human: The Surprising Truth About Moving Others https://www.danpink.com/books/to-sell-is-human/  
27:33
March 5, 2019
The Joy of Monday Mornings, with Guest Max Hunter, Chief Joy Officer
Join our conversation with Max Hunter, Chief Joy Officer and champion for Monday mornings. We had a great chat with Max about the importance of having joy at work and how companies can improve work culture. Max also shared his journey to Chief Joy Officer and how he convinces CEOs that happiness at work is good for the bottom line.  Referenced:  The Chief Joy Officer and the Eastern Princess - Max Hunter's talk at the 2018 HR Congress in Brussels https://youtu.be/qXjjZhCU_jA What the hell does a Chief Joy Officer actually do? https://www.linkedin.com/pulse/what-hell-does-chief-joy-officer-actually-do-max-hunter/
26:19
February 19, 2019
HR Is Dead (part 1)
In this episode we explore the paradox of the role HR plays in many businesses and what the role of HR should or could even be. Is HR Dead?  In our VUCA world what is the role of HR? What should a line manager be doing and should HR be doing? Is HR here for the employees or the business?  Tune in, listen, and we’d love to hear from you! What do you think? Are HR the administrators, the policy makers, the place to build and grow talent, the place to empower people, or something else? Articles referenced:  https://techcrunch.com/2018/02/10/hr-has-lost-the-trust-of-employees-here-is-who-has-it-now/ http://fortune.com/2018/02/16/microsoft-hr-problem-metoo/
25:59
February 8, 2019
Future Skills for HR Professionals
Yes, you read that right....we have entered season 2. (Exciting!!!) Join us as we continue to delve into business topics that involve Human Resources. In this episode, we discuss what we think future HR professionals need in their training. Marjolijn Vlug brought us this topic after giving her friend advice on a new HR curriculum. Naturally, Lisa Dempsey and Shea Harty wanted to share their opinion as well. We share our views on what skills are needed to navigate human connections in an employment situation? As well as, what is the role of HR professionals when the world is moving more toward machine learning and data science?  Give us your feedback! What do YOU think needs to be added to Human Resources training?  And if you like this podcast, and we think you will, then share it!  Sharing is Caring! And follow us on our Facebook: HR Matters!!! We want to know what you think!!
28:58
January 8, 2019
Invite Them to Dance
This episode is about bringing diversity into the workplace. Or is it really diversity that we need? We talk about the value and benefits of consciously working at inviting, and welcoming, any viewpoint and voice to the table that is different from the standard perspective. But how, and why, do you do that? When the context you are in is different from the examples you've seen? And when it’s plain uncomfortable? Because you miss out on so much when you don’t. Referenced: Namely Releases First Workplace Diversity Report 2018, Uncovering Inequalities in the Modern Workplace and Empowering HR to Make a Difference https://www.prnewswire.com/news-releases/namely-releases-first-workplace-diversity-report-2018-uncovering-inequalities-in-the-modern-workplace-and-empowering-hr-to-make-a-difference-300668428.html Women still hold tiny minority of senior roles in financial services https://www.theguardian.com/society/2018/sep/03/women-tiny-minority-financial-services-firm-partners
23:10
December 19, 2018
End the Year-End Madness
Looking towards the end of the year, in this episode we talk about navigating the mad dash of the fourth quarter. When you're surfing that tidal wave of all of the stuff that needs to be done, how do you also get clear and intentional about what you want next year to look like? And how can you find allies and budget for what you really want and need? Listen in, choose ways to get proactive and join us in saying: it's going to be a good year ahead.
24:27
December 5, 2018
Google's Grass isn't Really Greener
Partially recorded in a cafe (a bit of background noise only at the start), this episode has us slowing down after a conference-heavy couple of weeks. We reflect on the news about the big walkout at Google on November 1st. Not everything about Google turns out to be aspirational for others: in a self-organized protest, 20.000 of their employees across the globe requested more transparency and an end to harassment and inequality. A grassroots protest to Google's global company culture. Which insights does this bring for our own workplaces and, even, for how we individually behave at work?  Referenced:  "We’re the Organizers of the Google Walkout. Here Are Our Demands" https://www.thecut.com/2018/11/google-walkout-organizers-explain-demands.html  Preceding NYTimes article https://www.nytimes.com/2018/10/25/technology/google-sexual-harassment-andy-rubin.html  New York Times follow-up report on the walkout https://www.nytimes.com/2018/11/06/business/google-employee-walkout-labor.html  Employee Experience, a Dutch book mentioned in the podcast https://www.managementboek.nl/boek/9789462155367/employee-experience-heleen-mes
25:34
November 20, 2018
Dumb Rules
Recorded on October 11, 2018, this episode’s topic was suggested to us by a listener: Dumb Rules That Make Your Best People Want to Quit. This really resonated with us. People get frustrated with certain types of rules set by HR and managers and those rules become counter-productive. We talk about alternative approaches, a shift in mindset, and how to bring about change. What are some of the dumb rules you’ve seen? And what are the tips and tricks you’ve encountered to change them? Share your stories and ideas with us, we’d love to hear from you. https://www.facebook.com/hrmattersamsterdam/ The article, a Medium Feature Story: https://medium.com/s/story/10-dumb-rules-that-make-your-best-people-want-to-quit-8491b446dde5 Also mentioned in the recording: Google’s toothbrush test https://dealbook.nytimes.com/2014/08/17/in-silicon-valley-mergers-must-meet-the-toothbrush-test/ Manoush Zomorodi’s 2017 TedTalk: ‘How boredom can lead to your most brilliant ideas’ https://www.ted.com/talks/manoush_zomorodi_how_boredom_can_lead_to_your_most_brilliant_ideas Lisette Sutherland’s book ‘Work Together Anywhere: A Handbook on Working Remotely — Successfully — for Individuals, Teams, and Managers’ https://www.collaborationsuperpowers.com/book/
24:55
October 30, 2018
Brilliance or Burn-out
In this episode recorded on 11 September 2018, we explore an interview with Elon Musk, which was followed up by an open letter from Arianna Huffington. We discuss if working 120+ hours a week, followed by days and nights in the office without taking a break to go home is brilliance/burnout, or hero/anti-hero behavior. How does this translate to you and your organization?  The New York Times source article: https://www.nytimes.com/2018/08/16/business/elon-musk-interview-tesla.html  Arianna Huffington's letter: https://www.thriveglobal.com/stories/40343-open-letter-elon-musk  We'd love to hear your insights, questions and feedback in the comments here: https://www.facebook.com/hrmattersamsterdam/posts/342105663003597  Footnote: Since the recording of this podcast, Elon Musk has stepped down as chairman of the board of Tesla but is still fulfilling the role of CEO.
24:57
October 16, 2018