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Humanize IT

Humanize IT

By Adam Walter

Bridge the gap between business and technology with Humanize IT — a fun, educational podcast that will keep you relevant, maximize your value and help your clients see you as a trusted partner. In each episode, hosts Adam Walter, Skip Ziegler and other industry experts will show business owners, technology professionals and problem-solvers how to excel their careers with a new, more conversation-based approach to IT!
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123 - Analyzing Human Behavior in Your Favor

Humanize IT

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236 - From Engineer to Leader
236 - From Engineer to Leader
There are fewer professions where the Peter Principle is more prevalent than engineering.  Just because you are a great engineer does not mean you will be a great leader.  In this podcast Skip and Adam discuss how to transition from engineer to leader. 
34:07
January 30, 2023
235 - The Biggest Problem Facing MSPs Today
235 - The Biggest Problem Facing MSPs Today
What is the biggest issue facing MSPs today?  In this episode Skip and Adam rant about how MSPs are being brainwashed into solving the wrong problems...all to get rewards they don't really want. Check out this tough episode where Skip and Adam clearly define the largest issue facing every MSP today.
36:37
January 23, 2023
134 - Treat People Like People (Part 2)
134 - Treat People Like People (Part 2)
In the first episode (with that horrible audio in the middle) Bruce and Adam discussed the issue that we don't treat people like human beings anymore.  In this episode, we discuss easy steps to avoid this problem. How to ask better questions and how to build relationships that benefit both MSPs and their clients.  Stay tuned.
28:28
January 16, 2023
133 - Treat People Like People (Part 1)
133 - Treat People Like People (Part 1)
In business we tend to treat individuals like clients, opportunities, processes, everything except for people.  In this engaging hard hitting episode guest speaker Bruce Sarte and Adam Walter discuss the problem that businesses have today: "We don't treat people like people".  
25:55
January 09, 2023
132 - Crystal Ball 2023
132 - Crystal Ball 2023
What will 2023 bring?  Skip and Adam do their best to predict what to prepare for in 2023 with the upcoming recession.  What should you focus on?  Listen to find out!
31:32
January 02, 2023
231 - 2022 Year in Review
231 - 2022 Year in Review
2022 is coming to an end, so we are taking some time to recap the highlights of this awesome year, as well as touch on some of the things we will be working on in 2023.
30:30
December 19, 2022
230 - All Work and No Play
230 - All Work and No Play
Work life balance is hard. In this episode we talk through the importance of finding some joy in life.
28:31
December 12, 2022
229 - Lessons Learned 2022
229 - Lessons Learned 2022
Reviewing your lessons for the year is very important, this podcast walks you through the importance of discussing what went well, what could have been better and what are you going to change going forward.
32:16
December 05, 2022
228 - Happy Holidays
228 - Happy Holidays
It is the season!
26:32
November 28, 2022
227 - Teamwork Makes the Dreamwork
227 - Teamwork Makes the Dreamwork
It is almost cliche but IT departments exist in silos.  We see everyone not technical as outsiders. What if...we treated them like teammates with value to add to the conversation?  What if we brought them in and sought their advice?  A lot of cool things that is what will happen.  Stay tuned to this episode to learn more about how to create dynamic teams that are inclusive and take your solutions to the next level. 
32:23
November 21, 2022
226 - IT Nation Roundtable Discussion
226 - IT Nation Roundtable Discussion
Be a fly on the wall and join  Vonahi, AlertOps  as we discuss IT Nation 2022 highlights.  Also guest star appearances from Tom Lawrence and Elizabeth Copland!  Amazing discussion, massive margaritas, Guacamole is made fresh and a really fun environment all around!
38:60
November 15, 2022
225 - The Value of Authenticity
225 - The Value of Authenticity
Following formulas is easy, however, there is no replacement for Genuine Authenticity when dealing with clients.  Listen to learn more!
33:32
November 07, 2022
224 - Compliance for Engineers: Part 2
224 - Compliance for Engineers: Part 2
Last week we talked about what MSPs are doing wrong when it comes to compliance. Now, we are discussing the bountiful benefits that can come when compliance is prioritized. People process technology. Getting all the right people in place can be a struggle, but partnering with compliance experts will help to bring forward the compliance regulations that your clients need. These compliance organizations are able to walk you and your client through an evaluation process that will help the client to better understand where they stand. They’ll know where your client is doing well and where they’re struggling, which is beneficial to you as an MSP; you can build project work out of the areas where they need help.
23:53
October 31, 2022
223 - Compliance for Engineers: Part 1
223 - Compliance for Engineers: Part 1
This week, we’re talking about why engineers should care about compliance. To understand, it helps to really know what compliance is. Essentially, it is adhering to some standard. In the technology world, there are Risk Management Frameworks (RMFs) that are used as a compliance standard to adhere to. You could compare it to quality control, or the referee of cybersecurity. This “referee” is helping guide you through the rules that you and the client should adhere to in order to avoid the ramifications and consequences that could follow. Tune in to the first episode of this two-part series on compliance!
22:29
October 24, 2022
222 - Why your clients avoid meetings Part 2
222 - Why your clients avoid meetings Part 2
So now you know why your clients are avoiding meetings,  in this episode we walk you though how to get them to join!
23:57
October 17, 2022
221 - Why your clients avoid meetings Part 1
221 - Why your clients avoid meetings Part 1
A common complaint we hear from MSPs is "Clients don't attend meetings".  In reality...they are going to meetings, they are just avoiding yours.  In this episode learn why.
26:42
October 10, 2022
220 - The Power of Physical Presence
220 - The Power of Physical Presence
Communication is so much more than just words.  Sometimes we need to be physically present to be understood and make an honest connection.
34:12
October 03, 2022
The Ultimate MSP Podcast Crossover!
The Ultimate MSP Podcast Crossover!
It is finally here the Ultimate MSP Podcast Crossover! Listen in on an action-packed episode as skip and friends discuss an amazing series of topics!
29:25
September 30, 2022
219 - The Power of Collaboration
219 - The Power of Collaboration
Talking with people is very different than talking to them.  In this episode Skip and Adam talk through how collaboration is accomplished.
28:50
September 26, 2022
218 - Stop Wasting Words - Part 2
218 - Stop Wasting Words - Part 2
Continuing the epic conversation with Sean Mahr!
34:49
September 19, 2022
217 - Stop Wasting Words Part 1
217 - Stop Wasting Words Part 1
This week, author Sean Mahar joins us to discuss the concept of his book, Stop Wasting Words: Leading Through Conscious Communication. What does it mean to waste one’s words, and what are people doing (or perhaps saying) to make their words wasteful? Tune in to this week’s episode as we discuss these questions and talk about why we should be more intentional with the words we incorporate into our conversations.
26:26
September 12, 2022
216 - Its The Little Things
216 - Its The Little Things
It is the little things that make all the difference to your clients.  Don't overlook what it is that your client finds meaningful.
30:26
September 05, 2022
215 - Automated Pentesting and Profit: Part 2
215 - Automated Pentesting and Profit: Part 2
Now that you know about pentests...how do we use them to drive profit?
27:43
August 29, 2022
214 - Automated Pentesting and Profit: Part 1
214 - Automated Pentesting and Profit: Part 1
Vulnerability assessments and pen testing are not what they once were. In fact, they have drastically changed within recent years to offer automated services, giving you results in a much quicker timeframe than if the report were to be completed manually. Automated pen testing is vital in this day and age as cyberattacks are becoming more and more frequent. In this week’s episode, we discuss what’s changed in the world of vulnerability assessments and pen testing, and why you should care!
25:53
August 19, 2022
213 - Rebranding Humanize IT
213 - Rebranding Humanize IT
Humanize IT - The new face of Managed Services Platform Human - it’s a small word that carries a lot of weight. It’s what we are and connects us to one another. By acknowledging the human element in business, Humanize IT, formally Managed Services Platform, provides the tools and resources to turn technical presentations into meaningful experiences.
28:26
August 15, 2022
212 - Dimes Dollars and Profit
212 - Dimes Dollars and Profit
SOmetimes you are so busy trying to get dimes that you miss the dollars.  In this eposide Skip and Adam hit on the hard topic of profits and where to spend your energy!
28:51
August 08, 2022
211 - Gap Analysis for Profit
211 - Gap Analysis for Profit
How can gap analysis result in higher profits for your MSP?  Stay tuned!
28:43
August 01, 2022
210 - Right Person Right Seat
210 - Right Person Right Seat
How do we get good hires?  What steps do you need to take to ensure you retain them.  In this episode Skip and Adam discuss the ever present concern of "Employees"
30:55
July 25, 2022
209 - How to Get Out of Firefighting Mode
209 - How to Get Out of Firefighting Mode
In this eposide Skip and Adam discuss how to get out of firefighting mode so you can be proactive about managing client projects!
30:01
July 18, 2022
208 - Why tech companies suck at risk analysis
208 - Why tech companies suck at risk analysis
Tech Companies focus on the wrong item for Risk Analysis,  why is this?  Today we deep dive on the 'why' of risk analysis and keep you from missing out on great opportunities!
25:49
July 11, 2022
207 - PitchIT Volume 2
207 - PitchIT Volume 2
The conversation continues with Sean Lardo and Adam Walter regarding PitchIT and some of the tips we have on communicating with clients effectively!
29:57
July 04, 2022
206 - PitchIT Volume 1
206 - PitchIT Volume 1
Sean and Adam kick it off with PitchIT but eventually get on to the topic of how to build business and focus on what really matters.
28:03
June 27, 2022
205 - Evolution of Entertainment
205 - Evolution of Entertainment
What does Entertainment have to do with running a business?  How can the progession of entertainment over the last 30 years help with your business strategy?  Stay tuned!
30:13
June 20, 2022
204 - Fix Your Webinars
204 - Fix Your Webinars
Are you tired of boring webinars? Well, we’ll help you keep people engaged.
30:16
June 13, 2022
203 - Opportunity Preparation and Failure
203 - Opportunity Preparation and Failure
Opportunities fall into place when you are prepped and in line with your company’s goals. In this episode, we discuss how to use preparation and failure to your advantage.
32:05
June 06, 2022
202 - MSP Culture
202 - MSP Culture
You might be wondering what the difference is between the culture of the corporate and MSP world. Well, today we’re talking about it!
34:59
May 30, 2022
201 - The Importance of Vacations
201 - The Importance of Vacations
All humans have one thing in common: a need for rest and recuperation. Learn about the important balance between work and rest and how taking a break can help you work more efficiently.
29:47
May 23, 2022
200 - Why Are You in Tech?
200 - Why Are You in Tech?
Wow, 100 episodes! What better way to celebrate than to chat about how we got into IT in the first place.
30:16
May 16, 2022
199 - Your Audio Sucks
199 - Your Audio Sucks
Testing, testing. One, two, three. Can you hear us clearly? Today, we’re tackling the topic of good and bad audio and how it can make all the difference in your interactions with people online.
30:34
May 09, 2022
198 - Are you a Bad MSP?
198 - Are you a Bad MSP?
You may not know how to test your performance as an MSP. We’ve got some metrics for you to see if you are doing well or need improvement.
30:45
May 02, 2022
197 - Sales vs Engineering
197 - Sales vs Engineering
We’re looking at the big question: which is more important, sales or engineering? Listen to us duke it out and determine the answer!
28:06
April 25, 2022
196 - 2022 Book Recommendations
196 - 2022 Book Recommendations
Want to know a great way to relax and become more creative? Read! That’s right, today we’re talking about the all-important topic of books. Let’s get on the same page, shall we?
29:59
April 18, 2022
195 - Value of Relationships
195 - Value of Relationships
Relationships are valuable for both MSPs and their clients. Learn how to deepen relationships, and how it will help your business grow.
31:05
April 11, 2022
194 - Tech and Teens
194 - Tech and Teens
If you’ve ever wondered what a teenager thinks about technology, you will not want to miss this! Hear from Lizzy Walter about her thoughts on all things technology.
28:21
April 04, 2022
193 Dumb Mistakes
193 Dumb Mistakes
Dumb mistakes happen to everyone. But, what is your response when dumb mistakes do happen? There is a way that these silly mistakes can make you better? Want to know how? Listen to this week’s episode!
29:28
March 28, 2022
192 - Operations vs Strategy
192 - Operations vs Strategy
When operations and strategy work together, it’s a beautiful thing! Learn about how important each of these aspects is in this week’s episode.
32:03
March 21, 2022
191 - Talk like a CEO
191 - Talk like a CEO
Last week, our focus was talking like a CFO. This week, we’re tackling how to talk like a CEO! The CEO’s opinion is extremely important and following our tips and tricks will help you find success for both you and your clients.
29:57
March 14, 2022
190 - Talk like a CFO
190 - Talk like a CFO
CFOs may seem to only cause problems in purchasing, but if you learn to talk like them, they can become one of your greatest assets.
26:56
March 07, 2022
189 - Powerpoint Costs You Clients
189 - Powerpoint Costs You Clients
Boring reports and lectures will never land you more clients no matter how you dress them up.  You need engagement!
34:59
February 28, 2022
188 - Hire Great People
188 - Hire Great People
In today’s climate, hiring the right people can be tricky. We’ll walk you through four ways that you can be a noteworthy employer and attract great hires!
33:02
February 21, 2022
187 - How to Fire Your Client
187 - How to Fire Your Client
Not all business is good business. We’re here to help you determine what clients need to go, how best to handle that transition and, ultimately, how to benefit your team.
29:27
February 14, 2022
186 How to Fire your MSP
186 How to Fire your MSP
We're tackling the uncomfortable task of firing an MSP — something that must be done but isn’t fun. Since this is such a daunting task, we’re giving you three tips to make it the smoothest transition possible.
36:17
February 07, 2022
185 - Pick a Client
185 - Pick a Client
Not all business is good business. This week, we dive into the best practices for picking clients that will fit your business.
30:41
January 31, 2022
184 - Pick an MSP
184 - Pick an MSP
Picking the best technology service provider for your business can be a tricky decision. Here are the do’s and don'ts of picking an MSP that will take your business to the next level.
31:06
January 24, 2022
183 - The Future MSP
183 - The Future MSP
Learn about the future of MSPs and how to grow and achieve new status in the business world in this episode of Humanize IT.
26:12
January 17, 2022
182 - New Year New Topics
182 - New Year New Topics
We are kicking off a new year of podcasts with a focus on Managed Service Providers! We’re giving insight into the consulting world and how to level up your services in 2022.
24:28
December 27, 2021
181 - The Metaverse
181 - The Metaverse
What is it?  Why is it important? Many more questions answered in this episode!
29:58
December 20, 2021
180 - Holiday Security Tips
180 - Holiday Security Tips
The holiday season is the most wonderful time of year… and the most likely for your information to get stolen. Listen to this week’s episode to learn how to protect yourself.
31:04
December 13, 2021
179 - Holidays
179 - Holidays
Holidays are complicated in the IT world. While most people are trying to get time off, IT professionals are hoping to have some holiday time to work in the peace and quiet of an empty office.
24:47
December 06, 2021
178 - Tech Conferences
178 - Tech Conferences
After attending an in-person conference, we think they are here to stay. Learn more in this week’s episode all about the importance of relationship-building at tech conferences.
26:09
November 29, 2021
177 - Bonus Episode Thanksgiving
177 - Bonus Episode Thanksgiving
We are joined by a very special guest host, Adam’s 10-year-old son Elijah. We talk about how to have great conversations with anyone, no matter their background.
12:36
November 22, 2021
176 - Drinks with IT Daylight Savings Time
176 - Drinks with IT Daylight Savings Time
Drinks with IT is our series of episodes where IT professionals guest star on the podcast, we crack open a cold one and let the conversation flow naturally. This week we talked about daylight savings time!
22:39
November 15, 2021
175 - Dumb Technology
175 - Dumb Technology
Among the great technology is a lot of dumb tech. Today, we talk about those innovations that just didn’t work out.
27:29
November 08, 2021
174 - Inspirations
174 - Inspirations
Innovation comes from inspiration. Learn all about how to inspire the people in your organization to make positive change in this week’s episode!
31:25
November 01, 2021
173 - Market your MSP Part 2
173 - Market your MSP Part 2
Learn more about the three-step process that will ensure you create meaningful relationships with your audience.
27:17
October 25, 2021
172 - Marketing Your MSP Part 1
172 - Marketing Your MSP Part 1
Want to know how to talk to your clients and make personal connections? Listen to this week’s episode!
24:11
October 18, 2021
171 - Internet of Things
171 - Internet of Things
The internet is everywhere, but does it need to be? Learn more about the internet of things in this episode of Humanize IT.
26:00
October 11, 2021
170 - Music in IT
170 - Music in IT
Music is important in the tech world. Find out how we came from no streaming to unlimited streaming in this episode of Humanize IT!
29:28
October 04, 2021
169 - Business Shiny Things
169 - Business Shiny Things
Last week, we talked about shiny things in IT. This week, find out how to avoid being distracted by shiny business things.
28:02
September 27, 2021
168 - Shiny IT things
168 - Shiny IT things
What are shiny things in IT and how can they become a frustration for IT professionals? Find out how to avoid being distracted by all the new technologies and systems in this week’s episode!
25:45
September 20, 2021
167 - Gaming in IT
167 - Gaming in IT
Video games are huge in the IT community and have weight when it comes to culture and society. Learn more in this week’s video game-focused episode of Humanize IT!
32:13
September 13, 2021
166 - Drinks with IT
166 - Drinks with IT
Drinks with IT is our series of episodes where IT professionals guest star on the podcast, we crack open a cold one and let the conversation flow naturally. This week we talked about coffee!
31:47
September 06, 2021
165 - Travel and Technology
165 - Travel and Technology
Technology is wonderful, but have we become too dependent on it when it comes to traveling? Tune in to this week’s episode!
26:01
August 30, 2021
164 - Complexity is the Enemy
164 - Complexity is the Enemy
People are constantly in danger of over-complicating solutions. Here is how you can simplify things and make them more elegant and easier to understand.
28:03
August 23, 2021
163 - Exercise and IT
163 - Exercise and IT
Exercise is an important topic for IT professionals.
22:49
August 09, 2021
162 - Drinks with IT July
162 - Drinks with IT July
Drinks with IT is our series of episodes where IT professionals guest star on the podcast, we crack open a cold one and let the conversation flow naturally. This week we are joined by an IT professional from Canada!
37:41
August 02, 2021
161 - Business Data
161 - Business Data
You can prepare your business better by using data to track trends and understand your customers better. Learn more in this week’s episode!
28:08
July 26, 2021
160 - Pyros and IT
160 - Pyros and IT
What do fire and IT have in common? More than you think! Find out more in this week’s episode.
22:48
July 19, 2021
159 - Drinks with IT JUNE
159 - Drinks with IT JUNE
Drinks with IT is our series of episodes where IT professionals guest star on the podcast, we crack open a cold one and let the conversation flow naturally. This week we are joined by two IT professionals from Canada and South Africa!
33:36
July 05, 2021
158 - Silicon Prarie
158 - Silicon Prarie
Is the silicon prairie the new place for tech start-ups? Learn why this area is so beneficial to businesses in this week’s episode!
25:40
June 28, 2021
157 - Why aren't People going back to work
157 - Why aren't People going back to work
Is remote work here to stay? Find out in this week’s episode as we dive into this hot topic with IT expert Fred Chagnon.
38:19
June 14, 2021
156 - End of Life
156 - End of Life
Learn how end of life affects the IT world and businesses everywhere.
29:56
June 07, 2021
155 - Are Conferences Dead?
155 - Are Conferences Dead?
In a post-pandemic world, is there any need to meet for conferences to swap vendor swag and learn new info, or have we discovered a better way?
22:32
May 31, 2021
154 - Drinks With IT
154 - Drinks With IT
Introducing Drinks with IT, a new series of episodes where an IT professional guest stars on the podcast, we crack open a cold one and let the conversation flow naturally. This week, we are joined by Bob Mohr!
37:01
May 24, 2021
153 - Sales...what sales?
153 - Sales...what sales?
Sales is an important aspect of your business and can make or break any company. Learn how sales affects your business in this week’s episode of Humanize IT!
41:33
May 17, 2021
152 - Business Problems of the Past
152 - Business Problems of the Past
There are lots of problems in the business world that we used to have that are just not thought about today. We’re going to talk about a few of them in this week’s episode!
26:41
May 10, 2021
151 - Problems of the Past
151 - Problems of the Past
The IT world has changed and that means that the traditional roles of an IT position are no longer simply focused on fixing technological problems. Learn about modern IT practices in this week’s episode of Humanize IT!
28:30
May 03, 2021
150 - End of Season One
150 - End of Season One
Season one is wrapping up, and what a year it has been! Hear the wins from the first year of Humanize IT, and learn about upcoming news about our upcoming season.
15:17
April 26, 2021
149 - Burnout
149 - Burnout
Are you experiencing burnout in your IT profession? Learn how to get out of your slump and take care of yourself in this week’s episode of HIT!
33:26
April 19, 2021
148 - Nerds of IT
148 - Nerds of IT
Learn how to find the value of the nerd’s deep diving abilities and incorporate them into your business in this week’s episode of Humanize IT!
30:09
April 12, 2021
147 - The Seasons of IT
147 - The Seasons of IT
Learn about important seasons in the IT world and how this knowledge can benefit your business in this week’s episode of Humanize IT!
24:00
April 05, 2021
146 - What does tech have to do with profits?
146 - What does tech have to do with profits?
Learn how technology can increase profits with scalability and reaching new markets in the fourth episode of our frequently asked questions series.
24:45
March 29, 2021
145 - What is the next big thing?
145 - What is the next big thing?
It’s impossible to truly know what technology will be the next big thing, but you can place your best bet. Learn about what the next best things are in this week’s episode of Humanize IT.
29:52
March 22, 2021
144 - Tech Debt
144 - Tech Debt
What happens when you don’t spend the appropriate amount of money on technology in your business? The answer is tech debt. Join us for the second episode in our series about frequently asked tech questions.
29:48
March 15, 2021
143 - Is technology advancement predictable
143 - Is technology advancement predictable
What used to be a mad dash to buy the newest and most cutting edge technology is now a more methodical and thought through process, making technology advancements predictable for your business. Check out this very first episode of our new series that dives into the frequently asked questions of the IT world.
24:36
March 08, 2021
142 - Use It Or Lose It
142 - Use It Or Lose It
In IT, tech moves fast making the “use it or lose it” mentality a big reality. Learn how to ensure your team’s skills are up-to-date and current in this week’s episode.
30:06
March 01, 2021
141 Is IT Necessary
141 Is IT Necessary
Now that everything is being outsourced through the cloud, is an IT professional even necessary? Find out how this position has changed but still remains an important part of business in the fourth episode of our deep dive into the cloud.
27:18
February 22, 2021
140 - Is the Cloud Safe
140 - Is the Cloud Safe
You know how the cloud came to be and how it applies to you today, but you might be asking yourself one major question: Is the cloud safe? Dive into this week’s episode to learn tips and tricks to keeping your data and information safe.
33:49
February 15, 2021
139 - Intro to the Cloud: What does this mean today?
139 - Intro to the Cloud: What does this mean today?
Deep dive into the cloud with us and learn how you can save time and energy in order to do things that you truly enjoy in this second episode of our four-part series.
27:40
February 08, 2021
138 - Intro to the Cloud: A brief intro
138 - Intro to the Cloud: A brief intro
Want to know what the cloud is? Here is the start of our four-part series as we dive into the origins of the cloud and how it came to be.
31:54
February 01, 2021
137 - The year of Tech, or network congestion?
137 - The year of Tech, or network congestion?
Due to a new hybrid system of both in-person and remote work, a new problem called network congestion is on the rise. In this podcast, we try to simplify in business terms what the problem is and how you can deal with it.
28:52
January 25, 2021
136 - Best of 2020 Podcasts
136 - Best of 2020 Podcasts
2020 was a crazy year for everyone. But, with 35 podcast episodes out, Adam and Skip consider the year a success. They share their favorite and most memorable episodes from last year.
22:58
January 18, 2021
135 - Are We There Yet
135 - Are We There Yet
Sometimes we get so caught up in what the competition is doing, we forget to take a deep, introspective look into our own business efforts. Are you being strategic with how you cater to your desired market? Have you dove deep into their underlying wants and needs? Laurie Fraser returns to share her insight on the final episode of our “Year in Review” series!
27:42
January 04, 2021
134 - Ok, I Think I Got This
134 - Ok, I Think I Got This
Laurie Fraser from Doorstep Diner and Country Sliced Ham joins Adam & Skip this episode to talk about the rollercoaster year known as 2020 and how she was able to navigate multiple food businesses through the ups and downs. If you’re someone who has a stake in your local eating scene, this episode is for you!
25:09
December 28, 2020
133 - Have You Tried Rebooting?
133 - Have You Tried Rebooting?
In the second episode of our “Year in Review'' series, Adam and Skip are pouring another drink to reflect on the few months of 2020 that completely redefined our definition of normal. April, May and June were full of chaos from the pandemic, the protests and the financial uncertainty, but this time allowed us to reevaluate our priorities and come out of the initial madness even stronger than before.
23:23
December 21, 2020
132 - The Best Laid Plans
132 - The Best Laid Plans
Sometimes it’s hard to believe that January, February and March of this year were even part of this year. The first quarter of 2020 seems like it was decades ago, right? Well, now it’s time to reflect. In the kickoff episode of our four-part “Year in Review” series, Skip and Adam discuss what business was like in the wake of disaster and how we initially reacted — or rather, under-reacted — to the pandemic that would soon change life as we knew it.
25:01
December 15, 2020
131 - The HOME Suite
131 - The HOME Suite
Ditch the dinner table office setup! Your home office deserves your utmost attention. Penny from H.O.M.E. (Home Office Made Easy) joins Adam and Skip this week to discuss how drastically beneficial it is to have an ergonomic office setting.
29:46
November 30, 2020
130 - Crystal Ball: 2021 Predictions with Bob Mohr
130 - Crystal Ball: 2021 Predictions with Bob Mohr
In the season one finale of Humanize IT, Skip and Adam bring back Bob Mohr, certified digital advisor at Digital Maturity Group, to give us a glimpse through the crystal ball and discuss the future of business and technology in 2021. Will our at-home setups become permanent solutions, or will we all go back to the office once the virus is contained? Bob predicts a combination of the two will occur through a safe, flexible hybrid workspace.
28:53
November 23, 2020
129 - There's No Minute Like the Last Minute
129 - There's No Minute Like the Last Minute
Why is it that we always seem to find the most focus when a deadline is right around the corner? This week, Adam and Skip will teach you how to use the last minute to your advantage by thoughtfully planning ahead and ranking your priorities based on importance and urgency.
26:33
November 16, 2020
128 - How to Talk to People 101
128 - How to Talk to People 101
In business, there seems to be a language barrier among each department, meaning sales lingo and technology jargon won’t translate well when trying to form a productive conversation together. We assume everyone knows what we know, but this is how you create silos. Luckily, there's a foolproof way to talk to people that breaks that language barrier.  In this episode, we cover the best ways to converse in order to come up with professional solutions.
31:18
November 09, 2020
127 - Fourth Quarter Madness
127 - Fourth Quarter Madness
For IT professionals, the fourth quarter can best be described as chaotic. Between looming deadlines, end of year budgets and swag from vendors, IT departments everywhere are left scrambling while the rest of the office is Christmas shopping or eating turkey. But, with some careful planning and collaboration, this Fourth Quarter Madness can be avoided. Find out how in this episode of Humanize IT!
29:41
November 02, 2020
126 - Smarter, Not Harder
126 - Smarter, Not Harder
Don’t get caught up in having technology for the sake of technology! Sometimes we believe the most advanced tech solutions available will solve all our problems, when in reality, the human element is what really impresses our customers and clients. In this episode, Adam and Skip expand on their “What Really Matters'' miniseries to discuss how to work smarter — not harder — and avoid over-engineering.
25:36
October 26, 2020
125 - Thinking it Through
125 - Thinking it Through
Learn how to develop practical solutions in technology by having a clear, targeted thought process that puts the business’s needs first. Identify problems within each department, then pinpoint the exact technology required to fix them. As an IT professional, you must decide if the effort is worth the reward!
23:24
October 19, 2020
124 - What Really Matters
124 - What Really Matters
It isn't the big, technical projects that change your perceived value, but instead the little ones that benefit others. How can you identify which employees you should prioritize, then balance your everyday IT operations with serving the right people at the right time?
31:33
October 12, 2020
123 - Analyzing Human Behavior in Your Favor
123 - Analyzing Human Behavior in Your Favor
By reading the room and thinking of every business situation like a game of “finding the other person’s win”, you can discover the root of your coworkers’, clients’ and colleagues’ behavior in order to treat them how they want to be treated and, in turn, influence outcomes in your favor.
25:48
October 05, 2020
122 - Relatability From Failure To Funny
122 - Relatability From Failure To Funny
Find the funny in your failures. Own them and learn.
28:02
September 28, 2020
121 - Acceptance vs Agreement: Yes...And
121 - Acceptance vs Agreement: Yes...And
Changing the narrative among you, your clients and your team comes down to changing one simple word. Find out the big mistake you've been making and discover simple ways to find acceptance and agreement through a three-step process in the second episode of our Improvised Intelligence series with improv guru Gina Trimarco! 
25:06
September 21, 2020
120 - Improvised Intelligence
120 - Improvised Intelligence
Being a great teammate is more than working hard, it is about making your team members look and feel great.  In this uplifting episode series we talk with Gina Trimarco from Pivot10 about how to change how you communicate with your team for the better.
28:01
September 14, 2020
119 - Social Acceptance of Computer Guys
119 - Social Acceptance of Computer Guys
As time and technology have evolved, so has our cultural perception of what’s nerdy and what’s not. It used to be that if you loved Marvel and had all the gadgets, you were a nerd. Now, if you haven't seen the movies or don’t have the iPhone 11XR, the Amazon Echo, the AirPods — you’re the uncool one.  So, what’s changed? The answer is technology. In this lighthearted episode, we dive into how culture has shifted into a safe space for self-proclaimed geeks of all kinds to express themselves and their interests.
24:08
September 07, 2020
118 - Lessons Learned
118 - Lessons Learned
Lessons learned is a fantastic tool for companies today. Despite some audio problems we had during this episode we talked through some amazing points that every business needs to hear.
26:33
August 31, 2020
117 - When Did Technology Lose Focus
117 - When Did Technology Lose Focus
It used to be that technology was brought into a company to solve its business problems. Then, at some point, technology became about speed and assets rather than support.  When did this change happen, and how can you stay focused when ensuring your tech is serving a greater purpose?
35:30
August 24, 2020
116 - Tales from Around the World South Africa: Part II
116 - Tales from Around the World South Africa: Part II
After creating quite a stir with our first “Tales from Around the World: South Africa" episode, we’re back with a part two to expand upon some of the stories, questions and opinions you shared with us on social media. Also returning is our guest Richard Bauer, an engineer from Cape Town, who updates us on the country's current situation regarding business, technology and life in general.
26:57
August 10, 2020
115 - The Scrap Pile
115 - The Scrap Pile
Every technical person has a scrap pile. It may be kept in a box in the basement, or it may be a storage closet at your place of business. Wherever it is, it keeps your company running. However, sometimes this scrap pile can get out of date and needs to be managed so the right parts are available in emergencies. In this funny episode, we talk through the pros and cons of this quirk of all IT personnel and things your business can do to help them out.
24:21
August 03, 2020
114 - Somebody Elses Problem
114 - Somebody Elses Problem
When we work together to solve problems, we come up with innovative ideas far beyond what we could have achieved in our own, isolated silos. In this insightful episode, we talk about how we have crossed IT and business boundaries to build solutions that have changed how companies do business.
27:54
July 27, 2020
113 - Scale or Fail
113 - Scale or Fail
"Death by Scaling" has been one of our most popular podcasts, so we thought we would follow up with another episode about scaling your business properly with traction coach John Fulwider from Gear 80. Learn the best ways to maintain growth and track your process with the help of experts. 
25:59
July 20, 2020
112 - The Unseen Worker
112 - The Unseen Worker
Every business has workers who keep things moving behind the scenes. From accountants to engineers, these folks work day in and day out to support your company. The less you hear about them, the better they're doing their job. In this episode, we talk about the unseen worker and how to be more aware and appreciative of their efforts.
20:32
July 13, 2020
111 - Tales From Around the World: Wrap-Up
111 - Tales From Around the World: Wrap-Up
To wrap up our Tales from Around the World podcast series, we’re recapping the highlights from each country — South Africa, Australia, Canada and Sweden — and sharing our biggest takeaways. We hope you learned a lot and were enlightened by this fun, educational series! Thanks for tuning in.
26:37
July 06, 2020
110 - Tales From Around the World: Sweden
110 - Tales From Around the World: Sweden
Welcome to the fourth and final episode of Humanize IT: Tales from Around the World! In this episode Josef Nord from Stockholm, Sweden, owner of an MSP called ByBrick, talks about Sweden’s “self-accountability” approach to the pandemic and discusses how business has evolved the past few months. For him, it was all about teaching his clients to better utilize the technology they were already familiar with and finding ways to engage with them digitally.
26:21
June 29, 2020
109 - Tales From Around the World: Ontario
109 - Tales From Around the World: Ontario
In part 3 of our Tales from Around the World series, we gain valuable insights from Penny Belluz in Thunder Bay, Ontario. Learn about her city’s reopening process and get useful cybersecurity tips on how to avoid hackers and stay safe on your home network! Plus, we discuss the future of business as well as positive takeaways from the pandemic in Canada.
22:43
June 22, 2020
108 - Tales From Around the World: Australia
108 - Tales From Around the World: Australia
Welcome back to Tales from Around the World! In the second episode of our technology podcast series, we chat with business owner Kevin Spanner from Sydney, Australia. Learn what measures Australia has taken to handle COVID-19 so well, discover the pros and cons of permanently working from home, and reflect on some of the positive outcomes of the pandemic that have changed our world for the better.
27:18
June 15, 2020
107 - Tales From Around the World: South Africa
107 - Tales From Around the World: South Africa
In this episode, we kick off our "Tales From Around the World" series.  This first episode features Richard Bauer, an engineer from South Africa's own Cape Town.  We hear about how they are being affected and some of the positive items they are seeing. From homemade pineapple beer to remote work strategies, we cover it all.
26:32
June 08, 2020
106 - Not Another Tool
106 - Not Another Tool
Tools allow us to either fix things more quickly or, if used incorrectly, break things in epic new ways. Bob Mohr joins us for a lively conversation regarding all the tools we amass over time.  Whether you're a plumber or a technician, we all have tools we trust, and there are always new tools emerging that we must adapt to and integrate along the way. 
26:43
June 01, 2020
105 - Distributed Workforce
105 - Distributed Workforce
As a business owner, you may be left wondering how to stay productive when your staff is working in different environments.  This episode will help you manage a distributed workforce. And, don't miss our most hilarious Fail of the Week yet!
28:55
May 25, 2020
104 - Fallout!
104 - Fallout!
In this episode, we dive in and discuss the effects of disaster recovery and business continuity facing us today. With our current COVID situation, this is a particularly poignant topic, We'll help you overcome and adapt to changes so you can thrive during this time. 
33:38
May 18, 2020
103 - Death by Scaling
103 - Death by Scaling
In this hard-hitting episode, we talk through how you can ruin a perfectly good idea by not being prepared and give you strategies to avoid this situation. 
34:55
May 11, 2020
102 - It's a Trap! How to Avoid Client Miscommunication
102 - It's a Trap! How to Avoid Client Miscommunication
As a professional, it's your responsibility to not only deliver value, but communicate it, as well. If you don't take charge of your communication channels, you'll likely walk into a trap where you and your clients have differing expectations of each other. This podcast will help you ensure everyone is on the same page. 
26:36
April 29, 2020
101 - Problems of the Past
101 - Problems of the Past
As business professionals, we often get so caught up in the latest and greatest technology that we forget how far we've come. In this entertaining blast-from-the-past episode, we talk about problems from a bygone era — the days of countless floppy disks and crazy hardware. No matter how advanced technology gets, it's always good to remember where we started.  
28:25
April 29, 2020