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This is IAOP PULSEcast, where we explore topics big and small in the world of collaborative partnerships. From AI and RPA to governance, contracts, cyber security in GBS, outsourcing, shared services and more, PULSEcast covers the latest trends and best practices to keep you educated and informed.
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Episode 23 - IAOP's CEO sits down with...Sandrine Asseraf, Group Managing Director North America and ESG, Webhelp
In the third installment of the 'sits down with' series, Debi Hamill, IAOP's CEO, has a chat with Sandrine Asseraf, Group Managing Director North America and ESG, Webhelp related to her specific focus on Environmental, Social & Governance (ESG). As a global outsourcer operating in over 55 countries, Webhelp is uniquely placed to implement scalable Impact Sourcing practices. Sandrine shares her experiences and addresses how to create an adaptable, impactful, and globally scalable model across multiple delivery locations.
July 19, 2022
Episode 22 - IAOP's CEO sits down with...Kevin Parikh, CEO and Chairman of Avasant
IAOP's CEO, Debi Hamill, sits down with Kevin Parikh, CEO and Chairman of Avasant. Kevin is widely acknowledged as a global thought leader, futurist, and expert on digital business strategies, technological solutions, innovation and business transformation. An avid philanthropist, and Chairman of the Avasant Foundation, Kevin is dedicated to initiatives that support disadvantaged youth and women empowerment. Through the Foundation over 25,000 jobs have been created for youths to participate in the digital economy.  He is a best-selling author of Digital Singularity - A Case for Humanity  In this episode, Kevin shares a teaser into his vision for the future ahead and unveils his predictions for the future of work, and the way we live, engage and interact in what he envisions as the Imagination Age. 
January 27, 2022
Episode 21 - IAOP's CEO sits down with...Michel Janssen, Chief Research Officer, Everest Group
Debi Hamill sits down with, Michel Janssen, Chief Research Officer and co-founder of Everest Group’s research practice to take a sneak peek at the results of our survey "It's Not a Talent War, It's a New Reality" that was recently completed in partnership with IAOP.  This research addresses the major concern that all organizations want to get to the bottom of: What can be done to mitigate the impact of the talent shortage?   Michel and his team will present the full findings during their session at OWS22 on January 5. Michel is particularly noted for his ability to put forward clever and challenging ideas based on his fact-based insights from across business and IT processes, sourcing models, and industries. Everest Group welcomed Michel back in 2017, after a successful decade serving as Chief Research Officer at The Hackett Group and Market Track. He is responsible for guiding the practice’s research agenda and architecture and aligning its capabilities with the market’s disruptive changes and next-generation demands. Michel is a current member of the IAOP Strategic Advisory Board (SAB) where he offers insights to help shape the direction of the association.
January 03, 2022
Episode 20 - Digital Transformation & Cloud Survey Results: The Future of Enterprise Data
The need for businesses to be agile, innovative, and data-savvy to compete and thrive emerges loud and clear, but so, too, do concerns around privacy, security, and integration with legacy IT systems. In its sixth year, Baker McKenzie’s Digital Transformation & Cloud Survey captures major trends and attitudes toward the use of data through a global lens of respondents in legal, technology, and procurement roles, across a large cross-section of major industries. Partners Peter George and Flavia Rebello present the key findings.
July 21, 2021
SPECIAL SUMMIT EPISODE: How Digital Enterprises are Redefining Supplier Management Excellence
From OWS21 As organizations face unprecedented economic uncertainty and market pressures, a strong supplier eco-system is viewed as a strategic advantage today. It’s becoming increasingly apparent, especially in the post-pandemic world, that digitally-enabled businesses have a clear edge when it comes to managing and nurturing supplier relationships. Join us for this insightful discussion to understand how the digitization of contract and supplier management processes is redefining the customer-supplier relationship. Mark Voytek, Chief Customer Officer, SirionLabs and Eric Nicolaides, Chairman & CEO, Wildcat Equity Partners will discuss how digital transformation in this key area is unlocking significant enterprise value not just in terms of savings and efficiency but also through improved business outcomes and supply chain resilience.
March 25, 2021
Episode 19 - A Conversation with Alex Rochlitz from Google on Impact Sourcing
In this PULSEcast episode, IAOP CEO, Debi Hamill, chats with Alex Rochlitz, Vendor Strategy and Execution Partner at Google, about impact sourcing and how it works in the outsourcing industry. Throughout his career, Alex has helped shape the outsourcing strategy and operations at some of Fortune 500s most notable brands. Now, at Google, he manages outsourcing strategy and execution for several key Google business areas. Ales is also a member of IAOP’s Impact Sourcing Knowledge Collective, and currently serves as the Vice Chair of the Global Impact Sourcing Coalition Steering Committee. Listen in as Alex talks about his intro to Impact Sourcing, how it has become a passion of his, and how he’d like more organizations to initiate Impact Hiring strategies. Alex will share his experiences and talk about organizations he thinks are excelling in Impact Sourcing as part of their overall corporate missions.
February 02, 2021
Episode 18 - Regulations & Compliance in the New Normal
REGULATIONS & COMPLIANCE IN THE NEW NORMAL Moderator: John Bree, Chief Evangelist and CRO, Supply Wisdom Panelists: Alpa Inamdar, Head of Third Party Governance Advisory, BNY Mellon Michael Nacarato, COP, IAOP's Buy-Side Ambassador Jennifer Duest, Associate Director, Vice President, Corporate Insurance and Global Third-Party Risk Manager, Wellington Management Company LLP Leaders from the financial and insurance sectors discuss how regulations and compliance have to increasingly be included in ongoing governance. No industry is immune to it. Learn and interact with leaders as they discuss great practices that deliver stability and value to their enterprises as they address and solve for regulatory and compliance challenges.
January 18, 2021
Episode 17 - Procurement Transformation: Unlocking the Full Potential of Third-Party Relationships at Hanover Insurance
Suraj Prashad, Vice President and Head of Strategic Sourcing, Hanover Insurance Mark Voytek, Chief Customer Officer, SirionLabs Most organizations today rely on a complex ecosystem of external third parties/suppliers. The traditional Third Party Risk Management (TPRM) approach has focused on the compliance and regulatory aspects - while still important, it’s not enough anymore. Companies need to think about TPRRM (Third Party Risk and Relationship Management) extending the focus to ensuring realization of the desired business outcomes from the relationship - deliverables, efficiency, savings, etc. Attend this session to learn how Hanover Insurance’s procurement function is driving the above transformational shift within the organization. An important part of this transformation has been leveraging AI-powered technology, including the Sirion Contract Lifecycle Management platform, to improve visibility and alignment across the supplier lifecycle - from pre-signature to post-signature. 
November 06, 2020
Episode 16 - Governance Reimagined: Enabling Business Agility in the Digital Enterprise
PART 1 - Kevin Parikh, Chairman & CEO, Avasant PART 2 - Rawle Howard, AVP & Chief Procurement Officer, Howard University; Anupam Govil, Partner, Avasant; Joe Frampus, Partner, Avasant; Michael Serghiou, Director, Professional Services & Externalization, Merck In the era of Digital Transformation, our vendor relationships have become increasingly complex. The rapid adoption of digital technologies, flexible contracts, and platform-based services have necessitated a radical change in the global service delivery model. And now, the COVID-19 pandemic is further transforming our vendor relationships, pushing us to redefine our engagement strategies, restructure contracts and increase offshore delivery. We are witnessing a greater demand for transparency, business continuity assurance, and contingency management with our vendors. This calls for a need to govern our relationships differently. The new rules set by the continuously evolving business landscape forces us to rethink how we govern, and create adaptable, resilient, and responsive governance models.  Led by an inspiring TED-style keynote and moderated discussion, hear valuable insights into the new Rules for governance, and how it will enable Business Agility, allowing you to navigate complex and continuously evolving technology and vendor landscapes.
November 06, 2020
Episode 15 - COVID Impact on Work and the Workplace
Join us as we discuss what we’ve learned from working from home, what’s emerging and most importantly, what’s possible, with workplace expert, Kate North from Colliers.
August 21, 2020
Episode 14 - Has Covid Increased the Divide Between Retailers
The Covid-19 outbreak is first and foremost a health crisis that has impacted the lives of tens of millions across the globe. However, it has also had a growing and lasting impact on the global economy. The world that emerges post the battle may look very different from the one we lived in before the pandemic began, and will shape our world for years to come. This has certainly reshaped the sentiments of the end consumers towards shopping and their purchasing behavior in general. The retailers of today’s pandemic have been compelled to analyze the sentiment shift and re-draw/broaden their business strategies and technology interventions in order to revive and enhance the experiential value of the end consumers. But those retailers who were able to understand the economic/ consumer behavior in advance to the pandemic, invested heavily in innovative technological solutions to overcome the crisis. They were not only able to stop any disruption to their business growth but also saw significant positive traction. Does this indicate that today’s retail CIOs should realign their ‘Must Have’ priorities to 1) embracing innovation and 2) staying competitive with technology up-gradation? Should this prioritization be seen as an increased budget spend for technology refresh?  This panel of experts discusses this obvious exemplification between active vs passive retailers in technology investment and how IT services and product organizations can transform their suite of offerings to be in line with increased client investment. Featuring: Jamie Head, Chief Digital & Technology Officer, Ocean Spray Vijay Verma, Executive Vice President, HCL America Inc. Kyle Andrews, VP/Founding Partner, Pretium Partners
August 05, 2020
Episode 13 - Doing Well By Doing Good: The Future of Impact Sourcing
Moderator: Jon Browning, CEO, Global Mentorship Initiative Panelists: Maryana Iskander, CEO, Harambee Youth Employment Accelerator; Dan Lang, Senior Vice Preseident, Sutherland; Stacie Herring, VP, Consumer Services Experience, Intuit  Impact Sourcing not only presents enormous opportunity for professional advancement of marginalized communities through training and steady, fair-wage employment but it is also a business practice that, when done right, maximizes business outcomes. This session will feature panelists from the organizations blazing the trail in this space as well as personal stories from struggle and adversity to success through ingenuity, drive, and dedication. Join us to hear how impact sourcing is transforming business for the better and learn where to start at your organization.
July 02, 2020
Episode 12 - A Conversation with IAOP's Board: Impact, Trends and a Roadmap for the Future
The COVID-19 pandemic is more than just a health crisis; its ripple effect is impacting all of us and our work. Though there is no real playbook—and no predicting the future—at this pivotal moment, there are clear choices to make. Members of IAOP’s Strategic Advisory Board, representing the key stakeholder groups—buyers, providers and advisors—come together to discuss their experiences, trends and critical factors in an organization’s ability to emerge from the current crisis and push forward into a new era of economic recovery and opportunity. Moderated by Atul Vashistha, COP, Chairman and Founder, Neo Group & Debi Hamill, CEO, IAOP, panelists include: Ves Kjenstad, Vice President, IT Operations, Bristol-Myers Squibb Karen Bobear, Managing Director, Accenture Neil Hirshman, COP, Partner, Kirkland & Ellis LLP
June 03, 2020
Episode 11 - How Digital Disrupts Outsourcing
Digital brings new, exciting market opportunities that increase service providers relevance. However, the increasing use of automation, AI/ML and cognitive computing are changing the outsourcing core, its people. Digital is not the same game with new rules. It is a new game. While traditional outsourcing responds to five client needs of advisory/decision making, staff augmentation, project-based capacity (short duration), cost-efficiency and gains of scale, these needs can now be filled by the web, robots, pay-as-you-go, AI/ML/ algorithms and the cloud. Join us to understand the new value added by emerging delivery models. Presented by Jan Erik Aase, COP, Principal Analyst and Global Head, ISG Provider Lens and Stanton Jones, Director and Principal Analyst, ISG.
March 25, 2020
Episode 10 - Sourcing for Agile - A Deep Dive into Innovative Sourcing Methods
This comes from a popular OWS2.0 session entitled Sourcing for Agile - A Deep Dive into Innovative Sourcing Methods to Drive Value from Agile Development and Still Hold Vendors Accountable for Outcomes, presented by Boris Abezgauz, Partner, PwC Strategy& and Skanda Janakiram, Manager, Strategy, PwC Strategy&.
March 25, 2020
Episode 9 - Unconscious Bias
Maura Hudson, COP, Senior Vice President, Colliers and Michelle Needles, Executive Managing Director, Colliers Unconscious biases are social stereotypes about certain groups of people that individuals form outside their own conscious awareness. Everyone holds unconscious beliefs about various social and identity groups, and these biases stem from one’s tendency to organize social worlds by categorizing. Join this highly interactive session where we will address the issue, share examples, learn how to avoid blind spots and create more inclusive thinking.
March 13, 2020
Episode 8 - Enterprise Sourcing & Lifecycle Risk Management
The  IAOP Governance Chapter is pleased to present Enterprise  Sourcing & Lifecycle Risk Management, featuring John Bree, SVP, Partner, Neo Group; Jennifer Duest,  VP, Corporate Insurance & Global Third-Party Risk Manager; and Marica  Imer, VP, Asc. Director of Finance Administration - Enterprise Sourcing  both with Wellington Management Group.  Moderated by Atul Vashistha,  Chairman and CEO, Neo Group, the panelists discuss the rapidly changing  world of digital convergence and dev/ops, traditional, episodic Risk  Assessments.
December 18, 2019
Episode 7 - The Employee Resource Group Movement
Brought to you by IAOP's Women Empowerment, Leadership and Diversity Chapter.
November 21, 2019
Episode 6 - The Evolution of Socially Responsible Outsourcing
The IAOP SRO Chapter held a webinar August 20, 2019 on The Evolution of Socially Responsible Outsourcing and why it is relevant now more than ever. Socially Responsible Outsourcing (SRO) can trace its origins back 75 years, but integrating SRO concepts and policies today can still be a challenge for BPO buyers and service providers. IAOP’s SRO Chapter presented a panel event to discuss how to implement SRO, why it matters, and examples of how it’s being implemented in today’s largest organizations. Attendees joined representatives from Microsoft, Sprint, Alorica, and others to learn how and why to begin their SRO journey.
September 10, 2019
Episode 5 - How to Be a Good Customer
IAOP's Voice of the Customer and the Sales/Marketing chapters held a webinar on June 19, 2019 and turned the tables by asking if a customer is a good customer rather than if a supplier is a good supplier. This was a high energy panel discussion between suppliers and customers, where we heard expectations of a Customer Sourcing Executive and Supplier VPs as they engaged in dialogue that will ultimately help the supplier meet expectations with the help.  Moderator: Kyle Andrews, Partner, Pretium Partners; Speakers: Vijay Verma, Executive Vice President, HCL America, Inc, Michael Nacarato, IAOP's Buy-Side Ambassador, and David Althoff, Senior Vice President, Cognizant
July 31, 2019
Episode 4 - Regulatory & Governance Trends Impacting Financial Services and Insurance
Speakers: Michael Nacarato, COP, Transamerica and IAOP’s Buy-Side Ambassador; John Vonesh, Partner, ISG  In this session excerpt from OWS19, John and Michael discuss the business and regulatory governance challenges impacting insurance companies, and how operational and technology strategies are being refined to meet those challenges. New and disruptive technologies will reshape insurers’ interactions with policy owners and producers. Technology service providers are developing offerings and capabilities for insurers in an increasingly competitive market.
May 14, 2019
Episode 3 - Emerging Tech and Digitization are Changing Your Relationship with Outsourcing Partners
A sneak peek into IAOP's OWS conference with a spotlight on emerging tech from Boris Abezgauz and Dan Priest from PwC Strategy&.
April 02, 2019
Episode 2 - Risk & Trends in the European Outsourcing Market
In this session, we discuss key opportunities and main market trends of the European outsourcing market in 2018, stressing the strengths of the market, which can be shared to support outsourcing initiatives globally, as well as openly communicate about leading trends and risks by sharing key resources for better understanding on both buyers’ and sellers’ points of view. Featuring moderator: Wiktor Doktor, CEO, ProProgressio and panelists: Vishal Khanna, Vice President, IQVIA; Susanne Richter-Wills, Director, BPO Solutions, Kofax; Marko Kovacevic, Chairman, IAOP’s European Outsourcing Council; Adrian Quayle, Managing Partner, Europe, Avasant; and Serge Librot, Partner, LivIT.
August 23, 2018
Episode 1 - New European Cross Borders Workers Regulations
Host Amanda Safdar, IAOP's Director of Global Events, shares a recent panel discussion form EOS18 on the practical understanding of the current regulation but also its potential evolution.
July 10, 2018