IAOP PULSEcast

IAOP PULSEcast

By IAOP PULSEcast
This is IAOP PULSEcast, where we explore topics big and small in the world of collaborative partnerships. From AI and RPA to governance, contracts, cyber security in GBS, outsourcing, shared services and more, PULSEcast covers the latest trends and best practices to keep you educated and informed.
More places to listen

More places to listen

Episode 6 - The Evolution of Socially Responsible Outsourcing
The IAOP SRO Chapter held a webinar August 20, 2019 on The Evolution of Socially Responsible Outsourcing and why it is relevant now more than ever. Socially Responsible Outsourcing (SRO) can trace its origins back 75 years, but integrating SRO concepts and policies today can still be a challenge for BPO buyers and service providers. IAOP’s SRO Chapter presented a panel event to discuss how to implement SRO, why it matters, and examples of how it’s being implemented in today’s largest organizations. Attendees joined representatives from Microsoft, Sprint, Alorica, and others to learn how and why to begin their SRO journey.
58:32
September 10, 2019
Episode 5 - How to Be a Good Customer
IAOP's Voice of the Customer and the Sales/Marketing chapters held a webinar on June 19, 2019 and turned the tables by asking if a customer is a good customer rather than if a supplier is a good supplier. This was a high energy panel discussion between suppliers and customers, where we heard expectations of a Customer Sourcing Executive and Supplier VPs as they engaged in dialogue that will ultimately help the supplier meet expectations with the help.  Moderator: Kyle Andrews, Partner, Pretium Partners; Speakers: Vijay Verma, Executive Vice President, HCL America, Inc, Michael Nacarato, IAOP's Buy-Side Ambassador, and David Althoff, Senior Vice President, Cognizant
1:00:21
July 31, 2019
Episode 4 - Regulatory & Governance Trends Impacting Financial Services and Insurance
Speakers: Michael Nacarato, COP, Transamerica and IAOP’s Buy-Side Ambassador; John Vonesh, Partner, ISG  In this session excerpt from OWS19, John and Michael discuss the business and regulatory governance challenges impacting insurance companies, and how operational and technology strategies are being refined to meet those challenges. New and disruptive technologies will reshape insurers’ interactions with policy owners and producers. Technology service providers are developing offerings and capabilities for insurers in an increasingly competitive market.
41:10
May 14, 2019
Episode 3 - Emerging Tech and Digitization are Changing Your Relationship with Outsourcing Partners
A sneak peek into IAOP's OWS conference with a spotlight on emerging tech from Boris Abezgauz and Dan Priest from PwC Strategy&.
47:17
April 2, 2019
Episode 2 - Risk & Trends in the European Outsourcing Market
In this session, we discuss key opportunities and main market trends of the European outsourcing market in 2018, stressing the strengths of the market, which can be shared to support outsourcing initiatives globally, as well as openly communicate about leading trends and risks by sharing key resources for better understanding on both buyers’ and sellers’ points of view. Featuring moderator: Wiktor Doktor, CEO, ProProgressio and panelists: Vishal Khanna, Vice President, IQVIA; Susanne Richter-Wills, Director, BPO Solutions, Kofax; Marko Kovacevic, Chairman, IAOP’s European Outsourcing Council; Adrian Quayle, Managing Partner, Europe, Avasant; and Serge Librot, Partner, LivIT.
56:00
August 23, 2018
Episode 1 - New European Cross Borders Workers Regulations
Host Amanda Safdar, IAOP's Director of Global Events, shares a recent panel discussion form EOS18 on the practical understanding of the current regulation but also its potential evolution.
52:24
July 10, 2018
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