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This is IAOP PULSEcast, where we explore topics big and small in the world of collaborative partnerships. From AI and RPA to governance, contracts, cyber security in GBS, outsourcing, shared services and more, PULSEcast covers the latest trends and best practices to keep you educated and informed.
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Episode 15 - COVID Impact on Work and the Workplace
Join us as we discuss what we’ve learned from working from home, what’s emerging and most importantly, what’s possible, with workplace expert, Kate North from Colliers.
August 21, 2020
Episode 14 - Has Covid Increased the Divide Between Retailers
The Covid-19 outbreak is first and foremost a health crisis that has impacted the lives of tens of millions across the globe. However, it has also had a growing and lasting impact on the global economy. The world that emerges post the battle may look very different from the one we lived in before the pandemic began, and will shape our world for years to come. This has certainly reshaped the sentiments of the end consumers towards shopping and their purchasing behavior in general. The retailers of today’s pandemic have been compelled to analyze the sentiment shift and re-draw/broaden their business strategies and technology interventions in order to revive and enhance the experiential value of the end consumers. But those retailers who were able to understand the economic/ consumer behavior in advance to the pandemic, invested heavily in innovative technological solutions to overcome the crisis. They were not only able to stop any disruption to their business growth but also saw significant positive traction. Does this indicate that today’s retail CIOs should realign their ‘Must Have’ priorities to 1) embracing innovation and 2) staying competitive with technology up-gradation? Should this prioritization be seen as an increased budget spend for technology refresh?  This panel of experts discusses this obvious exemplification between active vs passive retailers in technology investment and how IT services and product organizations can transform their suite of offerings to be in line with increased client investment. Featuring: Jamie Head, Chief Digital & Technology Officer, Ocean Spray Vijay Verma, Executive Vice President, HCL America Inc. Kyle Andrews, VP/Founding Partner, Pretium Partners
August 5, 2020
Episode 13 - Doing Well By Doing Good: The Future of Impact Sourcing
Moderator: Jon Browning, CEO, Global Mentorship Initiative Panelists: Maryana Iskander, CEO, Harambee Youth Employment Accelerator; Dan Lang, Senior Vice Preseident, Sutherland; Stacie Herring, VP, Consumer Services Experience, Intuit  Impact Sourcing not only presents enormous opportunity for professional advancement of marginalized communities through training and steady, fair-wage employment but it is also a business practice that, when done right, maximizes business outcomes. This session will feature panelists from the organizations blazing the trail in this space as well as personal stories from struggle and adversity to success through ingenuity, drive, and dedication. Join us to hear how impact sourcing is transforming business for the better and learn where to start at your organization.
July 2, 2020
Episode 12 - A Conversation with IAOP's Board: Impact, Trends and a Roadmap for the Future
The COVID-19 pandemic is more than just a health crisis; its ripple effect is impacting all of us and our work. Though there is no real playbook—and no predicting the future—at this pivotal moment, there are clear choices to make. Members of IAOP’s Strategic Advisory Board, representing the key stakeholder groups—buyers, providers and advisors—come together to discuss their experiences, trends and critical factors in an organization’s ability to emerge from the current crisis and push forward into a new era of economic recovery and opportunity. Moderated by Atul Vashistha, COP, Chairman and Founder, Neo Group & Debi Hamill, CEO, IAOP, panelists include: Ves Kjenstad, Vice President, IT Operations, Bristol-Myers Squibb Karen Bobear, Managing Director, Accenture Neil Hirshman, COP, Partner, Kirkland & Ellis LLP
June 3, 2020
Episode 11 - How Digital Disrupts Outsourcing
Digital brings new, exciting market opportunities that increase service providers relevance. However, the increasing use of automation, AI/ML and cognitive computing are changing the outsourcing core, its people. Digital is not the same game with new rules. It is a new game. While traditional outsourcing responds to five client needs of advisory/decision making, staff augmentation, project-based capacity (short duration), cost-efficiency and gains of scale, these needs can now be filled by the web, robots, pay-as-you-go, AI/ML/ algorithms and the cloud. Join us to understand the new value added by emerging delivery models. Presented by Jan Erik Aase, COP, Principal Analyst and Global Head, ISG Provider Lens and Stanton Jones, Director and Principal Analyst, ISG.
March 25, 2020
Episode 10 - Sourcing for Agile - A Deep Dive into Innovative Sourcing Methods
This comes from a popular OWS2.0 session entitled Sourcing for Agile - A Deep Dive into Innovative Sourcing Methods to Drive Value from Agile Development and Still Hold Vendors Accountable for Outcomes, presented by Boris Abezgauz, Partner, PwC Strategy& and Skanda Janakiram, Manager, Strategy, PwC Strategy&.
March 25, 2020
Episode 9 - Unconscious Bias
Maura Hudson, COP, Senior Vice President, Colliers and Michelle Needles, Executive Managing Director, Colliers Unconscious biases are social stereotypes about certain groups of people that individuals form outside their own conscious awareness. Everyone holds unconscious beliefs about various social and identity groups, and these biases stem from one’s tendency to organize social worlds by categorizing. Join this highly interactive session where we will address the issue, share examples, learn how to avoid blind spots and create more inclusive thinking.
March 13, 2020
Episode 8 - Enterprise Sourcing & Lifecycle Risk Management
The  IAOP Governance Chapter is pleased to present Enterprise  Sourcing & Lifecycle Risk Management, featuring John Bree, SVP, Partner, Neo Group; Jennifer Duest,  VP, Corporate Insurance & Global Third-Party Risk Manager; and Marica  Imer, VP, Asc. Director of Finance Administration - Enterprise Sourcing  both with Wellington Management Group.  Moderated by Atul Vashistha,  Chairman and CEO, Neo Group, the panelists discuss the rapidly changing  world of digital convergence and dev/ops, traditional, episodic Risk  Assessments.
December 18, 2019
Episode 7 - The Employee Resource Group Movement
Brought to you by IAOP's Women Empowerment, Leadership and Diversity Chapter.
November 21, 2019
Episode 6 - The Evolution of Socially Responsible Outsourcing
The IAOP SRO Chapter held a webinar August 20, 2019 on The Evolution of Socially Responsible Outsourcing and why it is relevant now more than ever. Socially Responsible Outsourcing (SRO) can trace its origins back 75 years, but integrating SRO concepts and policies today can still be a challenge for BPO buyers and service providers. IAOP’s SRO Chapter presented a panel event to discuss how to implement SRO, why it matters, and examples of how it’s being implemented in today’s largest organizations. Attendees joined representatives from Microsoft, Sprint, Alorica, and others to learn how and why to begin their SRO journey.
September 10, 2019
Episode 5 - How to Be a Good Customer
IAOP's Voice of the Customer and the Sales/Marketing chapters held a webinar on June 19, 2019 and turned the tables by asking if a customer is a good customer rather than if a supplier is a good supplier. This was a high energy panel discussion between suppliers and customers, where we heard expectations of a Customer Sourcing Executive and Supplier VPs as they engaged in dialogue that will ultimately help the supplier meet expectations with the help.  Moderator: Kyle Andrews, Partner, Pretium Partners; Speakers: Vijay Verma, Executive Vice President, HCL America, Inc, Michael Nacarato, IAOP's Buy-Side Ambassador, and David Althoff, Senior Vice President, Cognizant
July 31, 2019
Episode 4 - Regulatory & Governance Trends Impacting Financial Services and Insurance
Speakers: Michael Nacarato, COP, Transamerica and IAOP’s Buy-Side Ambassador; John Vonesh, Partner, ISG  In this session excerpt from OWS19, John and Michael discuss the business and regulatory governance challenges impacting insurance companies, and how operational and technology strategies are being refined to meet those challenges. New and disruptive technologies will reshape insurers’ interactions with policy owners and producers. Technology service providers are developing offerings and capabilities for insurers in an increasingly competitive market.
May 14, 2019
Episode 3 - Emerging Tech and Digitization are Changing Your Relationship with Outsourcing Partners
A sneak peek into IAOP's OWS conference with a spotlight on emerging tech from Boris Abezgauz and Dan Priest from PwC Strategy&.
April 2, 2019
Episode 2 - Risk & Trends in the European Outsourcing Market
In this session, we discuss key opportunities and main market trends of the European outsourcing market in 2018, stressing the strengths of the market, which can be shared to support outsourcing initiatives globally, as well as openly communicate about leading trends and risks by sharing key resources for better understanding on both buyers’ and sellers’ points of view. Featuring moderator: Wiktor Doktor, CEO, ProProgressio and panelists: Vishal Khanna, Vice President, IQVIA; Susanne Richter-Wills, Director, BPO Solutions, Kofax; Marko Kovacevic, Chairman, IAOP’s European Outsourcing Council; Adrian Quayle, Managing Partner, Europe, Avasant; and Serge Librot, Partner, LivIT.
August 23, 2018
Episode 1 - New European Cross Borders Workers Regulations
Host Amanda Safdar, IAOP's Director of Global Events, shares a recent panel discussion form EOS18 on the practical understanding of the current regulation but also its potential evolution.
July 10, 2018