Improve with Stephanie

Please find out more about David here: www.plangrinddeliver.com

To order the Inspire Action book please click here: www.davidwible.com

The Virtual Paragon Company is a business support service that helps organizations grow and scale through social media marketing, design, content creation, automation, sales funnels, and platform setup for digital products. The Virtual Paragon offers a commitment to achieve competitive results online. Content creators accomplish results such as: exponential email list growth, increased digital product sales coupled with an amazing virtual customer experience that explodes your brand's customer base. For detailed information about the Virtual Paragon Company please visit www.thevirtualparagon.com.

3 Things you will learn:

How human centered design informs design thinking

The importance of collaboration in user research

User Experience drives success in human centered design/design thinking.

The Virtual Paragon Company is a business support service that helps organizations grow and scale through social media marketing, design, content creation, automation, sales funnels, and platform setup for digital products. The Virtual Paragon offers a commitment to achieve competitive results online. Content creators accomplish results such as: exponential email list growth, increased digital product sales coupled with an amazing virtual customer experience that explodes your brand's customer base. For detailed information about the Virtual Paragon Company please visit www.thevirtualparagon.com. 

Improvement Highlight Award Recipient:

Modele Africa - is a US based non-profit organization founded by Adejuwon Anjoorin in 2018. The purpose of Modele Africa is to rewrite the African narrative in America and create a bridge between African-Americans and Africa, restoring ancestral pride while creating a cultural renaissance among African Americans. Modele Africa’s mission is to create a platform of engagement through their AfroConvos, a dialogue platform between African Immigrants, African Americans, and Afro Carribeans on issues, common experiences and challenges.To learn more about Modele Africa please visit: www.modele-africa.com

What we will discuss/learn:

We discuss the importance of assessments and we learned about Baldridge Framework.

If you want to understand how key processes are important to productivity and the assessments open up where change will create the most impact to the business. A great discussion!

Contact our Expert Brenda via email:

Email: bre.lopez2@gmail.com  

Linkedin: https://www.linkedin.com/in/brelopez/

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The Improvement Highlight Award: 

Whole, Healed & Healthy

Whole Healed & Healthy Empowerment group serves women in life transition, seeking change requiring hope and support. This movement thrives on sharing the stories of women through a web series called, “Her Story, Her Journey.” As a result of women sharing their stories; hundreds of women have found the support needed through challenging times. If you would like to learn more please visit their Facebook Page at Whole Healed & Healthy.  Here is the website: https://www.facebook.com/wholehealedhealthy

The Problem: 

So a multi million dollar app enhancement fails for our giant retail chain client...and we are the product owner manager in the tech group. Yeah, we are being held responsible for the epic failure that should have been a bonus year. Ironically, we are equity owners so we are not fired. We are in the office reviewing feedback/lessons learned from the team for the enhancement of the “app”.

As we are reading through the reports we notice a theme in the lessons learned; during the user testing process….something was missed; the user help chat component was taking hours to respond to user problems. OMG! UNACCEPTABLE! User needs should have been anticipated instead , non responsive?? How did we miss this? How did we not see the need to FIX user support?

The Solution: 

Let’s start at the beginning, one of the things I have learned over the years is its NEVER too early to conduct lessons learned; I know we have methodologies, and governance and processes and procedures to manage our work flows, but let me tell you….NEVER again will I be caught not evaluating closely at every iteration and monitoring closely the things that are working versus the things that aren’t working…one thing I started doing with our risk assumptions and decisions documents is DAILY review - no longer do we do any weekly review, sometimes we review it multiple times in a day to update the status of problems uncovered; it's not a document we just “check the box” that we have to meet the methodology requirements, we literally use it as a bible coupled with integration between product design methodology and project management. We do not separate them - we have an integrated approach…

Taking Action:

1. Reverse engineer the planning and execution based on user experience - work backwards from the use cases
   
2. High touch cross functional teams may seem time consuming; but that team environment is paramount to the success of any technology project. Create a war room - live there if necessary
   
3. Don’t ever leave out time for ideation - yes the client has requirements but never leave out creativity. You will over deliver for your clients EVERY TIME
   
4. Testing needs to happen from beginning to end in the same cycle of development

Get in touch with us: www.nelsonlegacyenterprises.com

Email me: stephanie@nelsonlegacyenterprises.com