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In Trust

In Trust

By Spotlight Trust's Lisa Lambert and Rick Kitagawa

A podcast about how to build the most valuable asset for leaders, organizations, and communities alike: TRUST.

We interview leaders from all different walks to explore how trust has transformed their work and get their perspectives, practical advice, and lessons learned on how to earn, extend, strengthen, and even restore trust.

Presented by Spotlight Trust, your hosts are the org's Co-founders and Co-CEOs Lisa Lambert and Rick Kitagawa.

If you enjoy the podcast, you'll love Spotlight Trust's weekly newsletter. Subscribe: spotlighttrust.com/in-trust-mailing-list
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Checking in or checking up? - In Trust host conversation - EP 01

In TrustSep 22, 2020

00:00
08:55
Expansive Leadership - Interview with Judy Sims - EP 56

Expansive Leadership - Interview with Judy Sims - EP 56

Why do leaders get stuck? How can you expand when it can feel so much safer and easier to contract?

We explored these questions and more with Judy Sims, a pioneering leadership trainer and much sought-after leadership coach on a mission to change the world, one Expansive Leader at a time. In past lives, Judy was VP of Digital Media at the Toronto Star, CEO of tech start-up Shopcaster, and a digital strategy consultant. In her current life, Judy is the author of the book, The Unstuck Leader, and founder of both The Center for Expansive Leadership and The Expansive Woman Project.

If you’re feeling stuck or looking to expand as a leader, you’ll want to savor this episode of In Trust.

Show Notes:

LISTEN NOW!

In Trust is produced by: Spotlight Trust.  Learn more about building, earning, extending, and repairing trust and download all our free resources at spotlighttrust.com. You can also pick up our new book, The Future is Trust, at thefutureistrust.com

Jan 26, 202241:55
Leveraging the Power of Connection - Interview with Kathryn Evans - EP 55
Jan 12, 202248:46
Showing Up as the Leader You’re Meant To Be - Interview with Daniel Bauer - EP 54

Showing Up as the Leader You’re Meant To Be - Interview with Daniel Bauer - EP 54

What would you be able to accomplish if you showed up as the leader you were meant to be?

Daniel Bauer, highly sought-after coach and mentor to thousands of school leaders, is on a mission to build better school leaders and help them step into possibility - and his insights and frameworks apply far beyond the classroom,

We were delighted to welcome Daniel back to In Trust to discuss practical leadership insights from his new book, Mastermind: Unlocking Talent Within Every School Leader.

In this episode we talk about Daniel ABC framework (Authenticity, Belonging, and Challenge), what makes masterminds special place, why you might as well jump, and much more.

If you’re eager to move into your full potential as a leader, you won’t want to miss this episode of In Trust.

Show Notes:

LISTEN NOW!

In Trust is produced by: Spotlight Trust.  Learn more about building, earning, extending, and repairing trust and download all our free resources at spotlighttrust.com. You can also pick up our new book, The Future is Trust, at thefutureistrust.com

Dec 01, 202131:01
Creating Contexts for Trust and Connection - Interview with Crystal Wong Kruger - EP 53

Creating Contexts for Trust and Connection - Interview with Crystal Wong Kruger - EP 53

How might you create the context to build trust and meaningful connections with those who matter most to you, especially in our busy world?

What are some leadership lessons that come from connecting with children?

We explored these questions and many more with Crystal Wong Kruger, founder and CEO of LIOHAN, a start-up that empowers busy families to form deeper bonds and connections via novel shared experience. Crystal is harnessing her passion for interdisciplinary learning and bringing people together in creative ways and to offer a modern approach to helping families spend more meaningful time together.

In our conversation we talked about how presence, curiosity, leadership, and the courage to trust can create deep connections and strong relationships - both personal and professional.

If you’re looking for practical ways to create environments that foster high trust and connection in your family and professional life, then you’ll want to listen to this episode of In Trust.

SHOW NOTES

LISTEN NOW!

In Trust is produced by: Spotlight Trust.  Learn more about building, earning, extending, and repairing trust and download all our free resources at spotlighttrust.com. You can also pick up our new book, The Future is Trust, at thefutureistrust.com

Nov 02, 202143:25
Remotely Trusted - EP 52
Sep 28, 202134:44
Trust and Decision Engineering  - Interview with Michelle Florendo  - EP 51

Trust and Decision Engineering - Interview with Michelle Florendo - EP 51

How do you untangle big, messy decisions?

How do you make collective decisions within organizations that everyone can get behind, even if they disagree?

Who better to ask these questions to then Michelle Florendo, a decision engineer and award-winning coach for type-A professionals (who also happens to host a podcast called Ask a Decision Engineer). Michelle uses a blend of decision engineering, design thinking, and lean startup principles to help her clients achieve their goals. Michelle has guest-taught on career decision making in Stanford's famous Design Your Life course, was a founding member of the Forbes Coaches Council, coaches for Startup Parent, and teaches a course on decision making for Stanford Continuing Studies.

In our conversation we talked about the relationship between trust and decision making, why decision making is less like shooting an arrow and more like steering a ship, and what defines a quality decision.

If you’re looking to make better quality decisions as a leader and with your organization, then you won’t want to miss this episode of In Trust.

SHOW NOTES

LISTEN NOW!

In Trust is produced by: Spotlight Trust.  Learn more about building, earning, extending, and repairing trust and download all our free resources at spotlighttrust.com. You can also pick up our new book, The Future is Trust, at thefutureistrust.com

Sep 07, 202139:00
Being Trustworthy and Trusted - EP 50!
Aug 17, 202127:37
Trust and Change Tactics - Interview with April Mills - EP 49
Aug 10, 202128:15
How To Get People To Care - Interview with Margo Aaron - EP 48

How To Get People To Care - Interview with Margo Aaron - EP 48

It’s really (really) hard to get people to do things in their own best interest, so how do you get people to care?

This is a question Margo Aaron has been investigating and working to answer for years. A psychological researcher turned marketer, writer, speaker, and teacher, Margo has helped thousands of students learn to sell honestly, market ethically, and use words to inspire action. She’s the co-host of the popular YouTube show Hillary and Margo Yell at Websites (#HAMYAW), and her website That Seems Important was named one of the top 100 websites for solopreneurs. She’s also the teacher of The Copy Workshop, the newest offering from Akimbo that launches this fall.

In this episode of In Trust, we sat down with Margo and explored how you turn information no one cares about into something people care about.

If you’ve ever been in the role of trying to get someone to give a hoot about something, you’ll want to give this episode a listen.

PS - There are two instances of adult language in this one, so head's up! 

Show Notes:

LISTEN NOW!

In Trust is produced by: Spotlight Trust.  Learn more about building, earning, extending, and repairing trust and download all our free resources at spotlighttrust.com. You can also pick up our new book, The Future is Trust, at thefutureistrust.com

Aug 03, 202142:44
Showing Up for Racial Justice - Interview with Lynn Johnson - EP 47
Jul 27, 202140:49
The Trust To Make Mistakes And Own Up To Them - EP 46
Jul 20, 202133:43
Designing a Sustainable Work Experience You’re Excited About - Interview with Dr. Ainsley McCaskill - EP 45

Designing a Sustainable Work Experience You’re Excited About - Interview with Dr. Ainsley McCaskill - EP 45

What’s the root of burnout and why might burnout not be a helpful term? How does building self-trust help you design genuinely satisfying work experiences where you can sustainably show up as your best self without burning out?

We dove into these questions and many more with Dr. Ainsley McCaskill, a family physician, hospitalist, and certified coach. Ainsley brings strategy, innovation, and design tools to the way physicians live and practice medicine, helping them challenge the status quo and create sustainable and impactful work experiences that they’re excited about.

While Ainsley’s work focuses on physicians, we think much of it applies to high-performers more broadly and those who identify as Type A.

If you’re wanting to work at your absolute best and support others in doing so too without burning out, you’ll want to give this episode of In Trust a listen.

Show notes:

In Trust is produced by: Spotlight Trust.  Learn more about building, earning, extending, and repairing trust and download all our free resources at spotlighttrust.com. You can also pick up our new book, The Future is Trust, at thefutureistrust.com

Jul 13, 202141:56
 Creating More Compassionate Workplaces - Interview with Mary Freer - EP 44

Creating More Compassionate Workplaces - Interview with Mary Freer - EP 44

How does compassion transform our workplaces and how people show up in them? How might we practice compassion as leaders and leverage it as a generous tool to build trust?

We explored these questions and more with Mary Freer, the executive director of Compassion Revolution and Freerthinking, a Westpac Social Change Fellow, a TedX speaker, and Member of the Australian Compassion Council.

Mary is committed to creating a more compassionate world. She has contributed to Australia’s healthcare system reform in a variety of executive and leadership roles over the past 30 years in both State and National government agencies and not for profit health and social care services.  Mary has founded social change movements and worked closely with global health improvement leaders, clinicians, and administrators in many countries across the world to bring about system improvement.

In our conversation, we explored what compassion is, it’s relationship with trust, and it’s power in transforming our workplaces and our world for the better.

If you’re interested in creating work cultures that value and revere creating meaningful human connections and help people show up as their best selves, then you’ll definitely want to listen to this episode of In Trust.

NOTE: In the show, we mention mid-October, but the Compassion Revolution is now mid-November, so save the date! 

Show Notes:

In Trust is produced by: Spotlight Trust.  Learn more about building, earning, extending, and repairing trust and download all our free resources at spotlighttrust.com. You can also pick up our new book, The Future is Trust, at thefutureistrust.com

Jul 06, 202142:12
Sonder and Sales - Interview with Jordan Benjamin - EP 43

Sonder and Sales - Interview with Jordan Benjamin - EP 43

Most of us underestimate the extent to which we’re all involved in selling.

It may not be the traditional view of selling, but we’re all in sales: we’re all in the business of persuading, convincing, and influencing others.

So how do you sell in a way that genuinely serves others while bringing out the best in yourself? How might you build trust in yourself as you navigate the nos on the way to the yeses? How can you build a high-performance sales culture that priorities humanity over quotas?

We explored these questions and more with Jordan Benjamin, founder of My Core OS, one of the top 15 global sales reps for Hubspot, and is an investor with the Denver Angels supporting Colorado-based startups. Jordan is also the host of the Peak Performance Selling podcast, where he interviews sales leaders about the strategies and tactics top performers use to not only sell effectively but to manage their life better too, building resilience, empathy, and success.

Whether you’re a seasoned sales leader or someone who finds sales cringey, you’ll want to give this episode a listen as it’s full of insights that put empathy and service at both the heart of sales and leadership.


Show Notes:

In Trust is produced by: Spotlight Trust.  Learn more about building, earning, extending, and repairing trust and download all our free resources at spotlighttrust.com. You can also pick up our new book, The Future is Trust, at thefutureistrust.com

Jun 29, 202137:29
Building Trust through People-centric Project Leadership - Interview with Kiron Bondale - EP 42

Building Trust through People-centric Project Leadership - Interview with Kiron Bondale - EP 42

How can project management be a tool to build trust? Why is building trust and psychological safety so important for project teams and what are practical ways project managers can develop these assets?

These questions and many more we’re at the heart of our conversation with Kiron Bondale, a project management expert and Senior Consultant at World Class Productivity Inc.

Kiron has worked in project management for over 25 years in a multitude of roles including project management office, leadership, delivery, and consulting. He’s an active member of the Project Management Institute (PMI), which is the professional organization for project management, and has contributed to multiple PMI standards and practice guides, including their flagship guides. Kiron is also a prolific writer, speaker, and trainer, contributing his insights and expertise in project leadership to a wide-range of audiences. He’s also the author of the book Easy in Theory, Difficult in Practice: 100 Lessons in Project Leadership.

While Kiron was initially drawn to the profession of project management from a very analytical, technology-centric perspective and an opportunity to demonstrate and further develop his hard skills, he soon realized that embracing a people-centric approach was the key to long-term success. In our conversation, Kiron generously shares practical and powerful lessons he’s learned in his own journey as a project leader and what he teaches his students.

Whether or not you have the formal title of project manager, you’re likely involved in project work in some way. This episode is loaded with insights to help you and your team thrive while delivering projects you can be proud of.

Show Notes:

In Trust is produced by: Spotlight Trust.  Learn more about building, earning, extending, and repairing trust and download all our free resources at spotlighttrust.com.

Jun 22, 202142:27
How to build a high-trust hybrid and remote work culture - EP 41

How to build a high-trust hybrid and remote work culture - EP 41

As organizations roll out their post-pandemic work plans, where are many getting tripped up? What must leaders and organizations consider in order to build a high-trust hybrid and remote work culture?

Organizations around the world are rolling out their plans for the post-pandemic workplace, many of which involve hybrid or remote approaches. And many are facing pushback from their employees who feel like these plans miss the mark.

In this episode of the In Trust podcast, we get into some of the false assumptions leaders are making when it comes to the post-pandemic workplace and how these are eroding trust within their organizations. We also share 6 practical insights to help leaders and organizations leverage this rare opportunity to transform their workplaces for the better by building high-trust hybrid or remote work culture.

If you’re contemplating what the post-pandemic workplace might look like, you won’t want to miss this episode of In Trust.

Show Notes:


In Trust is produced by: Spotlight Trust.  Learn more about building, earning, extending, and repairing trust and download all our free resources at spotlighttrust.com

Jun 15, 202133:41
Better Business By Design and Empathy - Interview with Alen Faljic - EP 40

Better Business By Design and Empathy - Interview with Alen Faljic - EP 40

How can leaders effectively build bridges across disciplines so that different functions can team up and help their organization run more thoughtfully and successfully? How can greater empathy lead to greater business impact? How can design leaders in particular gain more business confidence so they can bring their problem solving expertise to co-create a different business world, by design?

These were just some of the questions we explored in our conversation with Alen Faljic, the Founder and CEO of d.MBA, an online business program made specifically for designers. Alen is an ex-IDEO business designer, one of the most prominent business designers internationally, and host of the d.MBA podcast.

In this episode of the In Trust podcast, Alen shares an abundance of wisdom and practical insights that transcend design leadership. We cover a wide-range of topics including how he and the d.MBA team are working to address a key gap in design education that can transform business, how developing a shared language facilitates cross-functional teamwork, how empathy is good for business and how to practice it, how to deconstruct big risks, and more.

If you’re interested in building a better business, improving cross-functional collaboration, and harnessing the power of empathy in business, then this episode is for you.


Show Notes:

Sponsored by: Spotlight Trust

From the co-founders of Spotlight Trust comes the new book The Future Is Trust: Embracing the Era of Trust-Centered Leadership. Buy the pre-order Kindle edition before June 11th to get a 90% discount at thefutureistrust.com 

Jun 08, 202139:60
Helping Product Teams Get Better Results By Putting People First - Interview with Adam Thomas - EP 39

Helping Product Teams Get Better Results By Putting People First - Interview with Adam Thomas - EP 39

How does the level of trust after a decision is made impact product teams (and other teams in your organization too)? How much waste might be happening in your organization because of cognitive biases and what are practical ways to avoid falling into the traps of these biases when it comes to decision making?

We explored these questions and many more with Adam Thomas, a product person and technologist based in Harlem, NY who is focused on strategy, team organization, and product management. Adam is currently the Lead Product Manager over at SmartRecruiters, a columnist at BuiltIn, and also shares weekly product management tips and other fun resources in his newsletter.

Adam believes that product management isn’t just about getting done what’s on the roadmap; it’s fundamentally about people. So he looks at things in a way that leverages behavioral science, psychology, philosophy, and more to build extraordinary teams that thoughtfully bake culture into what they are developing.

In this episode of the In Trust podcast, we talk to Adam about how he helps product teams get better results by putting people first. His practical perspectives and astute observations apply far beyond product management. Whether you’re a product person or a leader in a different domain, you’ll want to give this podcast a listen and take notes.

Show Notes:

Sponsored by: Spotlight Trust

From the co-founders of Spotlight Trust comes the new book The Future Is Trust: Embracing the Era of Trust-Centered Leadership. The book will be released June 15th 2021. The Kindle edition pre-order is now up (and heavily discounted) at: thefutureistrust.com

Jun 01, 202142:10
Bold and Open Ways of Building Trusted Organizations and Communities - Interview with Jaime Arredondo -  EP 38

Bold and Open Ways of Building Trusted Organizations and Communities - Interview with Jaime Arredondo - EP 38

What are assets that you have within your organization that external communities would be interested in having access to and even contributing in a way that adds value? What would it look like to take the bold step to open these assets up to the outside world?

These are questions Jaime Arredondo explores with public and private organizations of all sizes to multiply the impacts of their efforts and investments by creating innovation communities and open source business models. An international writer, coach, and entrepreneur, Jaime also publishes a newsletter where he shares practical insights to help leaders build bold, open, and community-driven organizations.

We had the opportunity to connect with Jaime to chat about the possibilities bold and open projects and business models provide to build trust at scale, create exponential potential, develop leaders, and even bring renewed value to assets that may be collecting dust within the walls of your organization.

From Patagonia opening up its supply chain, to Wikipedia, to new ways of thinking about patents, and more, Jaime shared broad ways to think about open source that go far beyond tech and software.

If you’re curious about fresh ways to think about community, collaboration, and scaling trust, you’ll definitely want to listen to this episode of the In Trust podcast.

Show Notes:

Sponsored by: Spotlight Trust

From the co-founders of Spotlight Trust comes the new book The Future Is Trust: Embracing the Era of Trust-Centered Leadership. The book will be released June 15th 2021. For more info, sneak peeks, pre-order specials, and more, visit: thefutureistrust.com

May 25, 202130:01
The Trust to Take Risks and Trailblaze - Interview with Carlos Baena - EP 37

The Trust to Take Risks and Trailblaze - Interview with Carlos Baena - EP 37

What risks are worth taking? How do you trust yourself to make big decisions when your head and heart are pulling you in different directions? How do you trust your team to blaze a new trail and bring a bold vision to life, especially when you’re working together remotely?

These questions were at the core of our recent conversation with Carlos Baena, an award-winning animator, director, and entrepreneur. Currently directing Paramount Pictures’ forthcoming animated feature film The Tiger’s Apprentice (slated for release in 2023), Carlos is someone with a track record of taking risks and trailblazing.

In the early 2000s when technology for remote learning and collaboration were just in their infancy, Carlos co-founded the original online animation school AnimationMentor. He later left an established career at Pixar (where he worked on many animated pictures that might have captured your imagination like Finding Nemo, The Incredibles, Ratatouille, WALL-E, and Toy Story 3 just to name a few) to take a big risk and produce the Oscar-qualifying animated short La Noria, an innovative endeavor that pushed the edges of genre, technology, and remote collaboration, racked up over 100 awards and was selected for over 150 film festivals worldwide, and led Carlos to co-found Artella, a platform for online collaborative film making.

In our conversation, Carlos shares how he thinks about risk-taking and why he has frequently chosen to pursue the road less traveled, how trust has been integral to creating the conditions for successful collaboration in the face of uncertainty, and the role trust plays in facilitating remote work.

If you’re thinking about risk in terms of your own decision-making or with respect to leading creative and innovative endeavor’s remotely, be sure to listen to this episode of the In Trust podcast!

Show Notes:

Sponsored by: Spotlight Trust

From the co-founders of Spotlight Trust comes the new book The Future Is Trust: Embracing the Era of Trust-Centered Leadership. The book will be released June 15th 2021. For more info, sneak peeks, pre-order specials, and more, visit: thefutureistrust.com

May 18, 202148:40
How Trust Fuels Entrepreneurship and Innovation - Interview with Alex Waters - EP 36

How Trust Fuels Entrepreneurship and Innovation - Interview with Alex Waters - EP 36

What are some common stories about entrepreneurship and innovation that actually hinder these pioneering pursuits? Why is trust so integral in the development and growth of entrepreneurship and innovation?

We explored these questions and many more with Alex Waters, the Director of CONNECT ALL @ The Jacobs Center in San Diego, California. Alex works with low to moderate income and diverse founders helping them to build and scale businesses with honesty as the cornerstone of their ventures and leadership. He specializes in connecting startup founders with the resources needed to ensure their business ideas, confidence, and investments lead to results. Alex is also a coach in Seth Godin’s altMBA and Akimbo’s The Bootstrapper’s Workshop, as well as being a Diverse Community of Young Leaders Support Advocate with CodeBreakers.

In our conversation, Alex debunks a number of widespread myths about entrepreneurship and innovation and gets to the core of how trust fuels these trailblazing pursuits. He also gets into practical ways leaders, family, and friends can support innovators and entrepreneurs to achieve their goals, especially when they’re navigating their toughest challenges.

If you’re an innovator or entrepreneur or someone looking to encourage innovation and entrepreneurship, you’ll definitely want to give this episode of the In Trust podcast a listen!

Show Notes:

Sponsored by: Spotlight Trust

From the co-founders of Spotlight Trust comes the new book The Future Is Trust: Embracing the Era of Trust-Centered Leadership. The book will be released in Spring 2021. For more info, sneak peeks, pre-order specials, and more, visit: thefutureistrust.com

May 11, 202131:57
How Vulnerability and Play Build High Trust and High Performing Teams - Host Conversation - EP 35

How Vulnerability and Play Build High Trust and High Performing Teams - Host Conversation - EP 35

May 04, 202143:19
Indigenous Inclusion and the Engagement Gap - Interview with Kelly Lendsay - EP 34

Indigenous Inclusion and the Engagement Gap - Interview with Kelly Lendsay - EP 34

What’s the relationship between inclusion, engagement, innovation, and trust? How can increasing Indigenous engagement in the economy create better opportunities and prosperity for all?

We had the pleasure of exploring questions like these and many more with Kelly Lendsay, President and CEO of Indigenous Works. Kelly is an entrepreneur who is internationally recognized as one of Canada’s foremost innovators and organizational development experts in workplace inclusion systems, models, and corporate/indigenous partnerships. Kelly is a proud Canadian Indigenous leader of Cree and Métis ancestry, who moves seamlessly between both worlds fostering economic inclusion, well-being and prosperity in Canada and abroad.

Kelly shared stories and wisdom from his extensive experience in workplace inclusion, effective bridge-building, and cultivating trusted partnerships for workforce and economic development across Canada, USA, Australia, and abroad.

You won’t want to miss this episode if you’re interested in a systems thinking lens to inclusion strategies and practical ways to earn trust, build social capital, and cultivate effective partnerships with Indigenous communities and beyond.

Show Notes:

Sponsored by: Spotlight Trust

From the co-founders of Spotlight Trust comes the new book The Future Is Trust: Embracing the Era of Trust-Centered Leadership. The book will be released in Spring 2021. For more info, sneak peeks, pre-order specials, and more, visit: thefutureistrust.com

Apr 27, 202136:04
4 Leadership Postures Crucial to the Long-term Success of a Nonprofit - Interview with Michele Reiner - EP 33

4 Leadership Postures Crucial to the Long-term Success of a Nonprofit - Interview with Michele Reiner - EP 33

How can stories support actionable change in the nonprofit sector? Why is the relationship between a nonprofit executive director and their board chair so crucial to long-term success and stability and what are practical ways to strengthen this relationship?

These are questions at the heart of the work of Michele Reiner, a nonprofit professional with 25 years of experience in the industry and the founder of Storied Awareness. Through Storied Awareness, Michele creates spaces for nonprofit leaders to be seen, heard, and understood so they can more effectively serve their constituents and communities.

We had the pleasure of recently connecting with Michele to talk about some of the challenges facing nonprofit leaders today and practical ways they can overcome these through the power of trust, connection, and understanding. Michele also shared four leadership postures crucial to the long-term success and stability of a nonprofit which she derived based on insights from over 40 former nonprofit executive directors.

If you work in the nonprofit sector, you’ll want to give this conversation with Michele a listen! And if you know someone who works in the nonprofit sector, this is a great episode to share with them.

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Show notes:

Sponsored by: Spotlight Trust

From the co-founders of Spotlight Trust comes the new book The Future Is Trust: Embracing the Era of Trust-Centered Leadership. The book will be released in Spring 2021. For more info, sneak peeks, pre-order specials, and more, visit: thefutureistrust.com

Apr 20, 202130:09
Architecting Magic and Trust - Interview with Mark Stuart - EP 32

Architecting Magic and Trust - Interview with Mark Stuart - EP 32

What’s the connection between leadership, trust, and magic? What happens when we, as leaders, create more space for magic?

Who better to discuss these questions with than the Architect of Magic himself, Mark Stuart? So that’s just what we did!

Mark is the Founder and Executive Artistic Director of Mark Stuart Dance Theatre. Mark’s award-winning choreography and performances have been featured on Broadway, in films, commercials, and in print. He served as the Associate Choreographer of BANDSTAND on Broadway (recognized with the TONY Award for Best Choreography) and he created, directed, and choreographed the award nominated Off-Broadway dance-musical STANDARD TIME: When Change Comes. Mark is a coach for Seth Godin’s altMBA and is a four-time Director of the World Musical Concert series at Tokyo’s world famous Theatre Orb.

We enjoyed a magical conversation with Mark where we talked about how trust is like the game of Jenga, how hard discussions are vulnerable discussions and how these build a resilient community, the one question that has helped Mark trust in himself and that gave him the freedom to think differently, and much more.

If you’re interested in leading in a way that creates opportunities where what previously was thought impossible becomes possible, then you’ll want to listen to this interview with Mark Stuart!

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Show Notes:

Sponsored by: Spotlight Trust

From the co-founders of Spotlight Trust comes the new book The Future Is Trust: Embracing the Era of Trust-Centered Leadership. The book will be released in Spring 2021. For more info, sneak peeks, pre-order specials, and more, visit: thefutureistrust.com

Apr 13, 202144:10
How Intentional Transparency Builds Trust - Interview with Gabriel Maldonado - EP 31

How Intentional Transparency Builds Trust - Interview with Gabriel Maldonado - EP 31

What’s the difference between being transparent and being intentionally transparent? How can you go about cultivating a culture of intentional transparency with all your stakeholders when transparency is extremely uncomfortable (at first)? Why is this effort worthwhile when it comes to building trust and resilience while reducing red tape and boosting innovation and creativity?

Your hosts Lisa Lambert and Rick Kitagawa dove into these questions and more with Gabriel Maldonado (who might be familiar if you watched or listened to the two-part series on Understanding and Addressing Medical Mistrust).

Gabriel is the Founder and CEO of TruEvolution, a community-based organization out of Riverside, California that fights for health equity and racial justice to advance the quality of life and human dignity of LGBTQ+ people. As a former member of the Presidential Advisory Council on HIV/AIDS under President Obama, Gabriel works to elevate the representation of minority community-based organizations in state and federal policy priorities.

If being transparent has ever made you feel even the tiniest bit uncomfortable or you’re interested in practical ways to build a culture of transparency and trust beyond your organization into your network of stakeholders, then you’ll want to give this conversation with Gabriel a listen!

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Show notes:

Sponsored by: Spotlight Trust

From the co-founders of Spotlight Trust comes the new book The Future Is Trust: Embracing the Era of Trust-Centered Leadership. The book will be released in Spring 2021. For more info, sneak peeks, pre-order specials, and more, visit: thefutureistrust.com

Apr 06, 202147:01
Breaking the Code of Belonging - Interview with Rebecca Channer - EP 30

Breaking the Code of Belonging - Interview with Rebecca Channer - EP 30

How do you move beyond the idea of belonging to take meaningful action that builds and repairs cultures and communities in a way that actually roots them in belonging? How do we build a future for young people that fits them versus asking them to fit the future?

These questions merely scratch the surface of a conversation hosts Lisa Lambert and Rick Kitagawa recently had with their friend and colleague Rebecca Channer. Rebecca is the Founder and Team Lead at CodeBreakers, a vibrant online space for young people (ages 13-23) who have been historically underrepresented and/or racially minoritized within their communities, schools and workplaces.

We cover a lot of ground in this conversation, including how it’s okay to be nervous and make mistakes when talking about topics like race, diversity, inclusion, and belonging; the importance of representation in trust-building; the reason why many organizations don't focus on culture; diversity, inclusion, and belonging as actions versus ideas and the faulty assumption behind this; and much more.

If you’ve ever struggled to feel belonging or are interested in building a culture of belonging anchored in actions versus ideas, then you won’t want to miss this episode of the In Trust podcast.

Show Notes:

Sponsored by: Spotlight Trust

From the co-founders of Spotlight Trust comes the new book The Future Is Trust: Embracing the Era of Trust-Centered Leadership. The book will be released in Spring 2021. For more info, sneak peeks, pre-order specials, and more, visit: thefutureistrust.com

Mar 30, 202139:17
Creating the Context for Possibility - Interview with Paul Jun - EP 29

Creating the Context for Possibility - Interview with Paul Jun - EP 29

How do you build a meaningful brand that’s relevant and resonates with your customers when you’re swimming in an ocean of content? How can you leverage storytelling and community to build the trust needed to design the future with your team and your customers?

Hosts Lisa Lambert and Rick Kitagawa get the answers to these questions and more in this conversation with Paul Jun, an award-winning hybrid writer, strategist, photographer, author and community builder based in Brooklyn, NY. 

Paul works with mission-driven leaders and brands that believe in storytelling and design to build community, and he generously shared with us his behind-the-scenes perspective on how he thinks about brand building in addition to practical insights on harnessing the power of storytelling and community to build the trust needed to navigate transformation and make new things possible.

If you’re interested in building a brand and creating relationships with those you seek to serve that stand the test of time, then you won’t want to miss this episode of the In Trust podcast.

Show Notes:

Sponsored by: Spotlight Trust

From the co-founders of Spotlight Trust comes the new book The Future Is Trust: Embracing the Era of Trust-Centered Leadership. The book will be released in Spring 2021. For more info, sneak peeks, pre-order specials, and more, visit: thefutureistrust.com

Mar 23, 202101:02:50
The Life-Changing Power of Hope, Choices, Trust, and Baby Steps - Interview with John Jackson - EP 28

The Life-Changing Power of Hope, Choices, Trust, and Baby Steps - Interview with John Jackson - EP 28

How might your life be different if you made different choices? If you were given an opportunity to change and the support to do so? If you were given a second chance?

Hosts Lisa Lambert and Rick Kitagawa explore the answers to these questions and more in this conversation with John Jackson, Director of Correctional Partnerships and curriculum designer at Hustle 2.0, and organization that provides highly effective educational programming that equips incarcerated people with the tools to transform their lives, find healing, and reduce recidivism to 8% of its graduates.

We had the pleasure of connecting with John to learn more about the role trust played in his transformational story, about the remarkable work he does to maximize the potential of people who are incarcerated, and practical lessons we can all apply to our own lives so that we can take the baby steps that lead to big change.

If you’ve ever looked back on your life and wished you’d made a different choice or if you’ve ever felt hesitant or fearful about making a potentially life-changing choice, this episode is for you.

Show Notes:

Sponsored by: Spotlight Trust

From the co-founders of Spotlight Trust comes the new book The Future Is Trust: Embracing the Era of Trust-Centered Leadership. The book will be released in Spring 2021. For more info, sneak peeks, pre-order specials, and more, visit: thefutureistrust.com

Mar 16, 202133:44
Confronting Stigma and Shame Through Trust and Storytelling - Interview with Alex Liu and Leo Neri - EP 27
Mar 09, 202140:29
Navigation Through Collaboration - Interview with Steve Frost - EP 26
Mar 02, 202144:07
How to Find Your First Ten Customers - Interview with Conor McCarthy - EP 25
Feb 23, 202138:13
How To Make Trusted Decisions - Interview with Jade Waterman - EP 24
Feb 16, 202127:46
How to Thrive in Challenges - Interview with Dr. Cecilia Flori - EP 23
Feb 09, 202127:11
Building Trusted Small Businesses - Interview with Ramon Ray - EP 22

Building Trusted Small Businesses - Interview with Ramon Ray - EP 22

What is the worst scenario for starting a business of your own? How can you re-frame crises as opportunities?

Hosts Lisa Lambert and Rick Kitagawa get the answers to these questions and many more in this energetic conversation with Ramon Ray, best-selling author, speaker, and serial entrepreneur.

In the United States, small businesses account for 99.7% of all businesses. Ramon's current company, Smarthustle.com is on the mission to inspire and educate a million small business owners by 2025, and from what we've seen, we have no doubt he'll achieve it. 

In our conversation, we explore the mindset that has helped Ramon create multiple successful companies and overcome his own insecurities. Moreover, Ramon shares tons of practical insights for those interested in starting their own business and great reminders for seasoned entrepreneurs. And of course, we talk about how business is all about relationships and how crucial trust is to any business looking to thrive.

Show Notes:

Sponsored by: Spotlight Trust

The founders of Trust-Centered Leadership have created the practical playbook for building trust at scale.  Download your free copy at spotlighttrust.com/playbook

Feb 02, 202132:54
Reimagining Education and Leadership - Interview with Marie Schacht - EP 21
Jan 26, 202146:49
The Practical Path Forward Towards a Healthcare System that Deserves Our Trust - Cecilia Hardacker, Gabriel Maldonado, Jim Pickett, Ace Robinson - EP 20

The Practical Path Forward Towards a Healthcare System that Deserves Our Trust - Cecilia Hardacker, Gabriel Maldonado, Jim Pickett, Ace Robinson - EP 20

The  time to remedy the failures of public health, our healthcare system, the research enterprise, and health policy-making is long overdue. 

Research shows implicit bias impacts providers’ interactions with patients and has negative effects on the health of people of color. Centering the lived experiences of Black, Indigenous, Latino/a/x and other people of color, immigrants, and LGBTQ+ people is necessary as we course correct toward building and repairing relationships, fostering trust, and being trustworthy.

This follow-up conversation to last week's episode explores the multifaceted approaches needed to remedy, and actions from small to big, individual to institutional, you can take to help shape a practical path forward towards transforming the healthcare system into one that earns and deserves our trust and provides high-quality, culturally literate, empathetic care to all. With lessons applicable to any leader in any industry, you won't want to miss this panel discussion.

Originally recorded live on Monday, December 7, 2020. This is Part 2 of a 2-part conversation on Understanding and Addressing Medical Mistrust hosted by Spotlight Trust. This conversation contains a few swear words, FYI.

Part 1 of this conversation explored the historical and current origins of medical mistrust and aired as episode 19 of In Trust.

Learn more: https://spotlighttrust.com/medical-mistrust

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Show Notes:

More on this two-part conversation on Understanding and Addressing Medical Mistrust

Watch this conversation on YouTube

Dr. David Malebranche

PrEP

Dr. Uche Blackstock

U=U

Positively Aware

thebody.com

Dave Bridgeforth and Omar Gonzales-Valentino of TruEvolution

PrEP4Love

Kaiser Family Foundation

Callen-Lorde

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Sponsored by: Spotlight Trust


Jan 19, 202101:27:55
Medical Mistrust: From Past to Present - Shawn Demmons, Dr. Oni Blackstock, Dr. Cynthia A. Gomez - EP 19

Medical Mistrust: From Past to Present - Shawn Demmons, Dr. Oni Blackstock, Dr. Cynthia A. Gomez - EP 19

Do you trust the healthcare system to provide YOU with the highest quality of care when you’re in need?

This is a crucial question as medical mistrust is associated with negative health outcomes.

COVID-19 has illuminated the deep inequities in healthcare access and health outcomes by race, gender, socio-economic status, and place. The medical mistrust experienced by many people of color, particularly among Black and Latino/a/x communities, creates enormous barriers.

The time to remedy the failures of public health, our healthcare system, the research enterprise, and health policy-making is long overdue. Research shows implicit bias impacts providers’ interactions with patients and has negative effects on the health of people of color. Centering the lived experiences of Black, Indigenous, Latino/a/x and other people of color, immigrants, and LGBTQ+ people is necessary as we course correct toward building and repairing relationships, fostering trust, and being trustworthy.

This is the first of a special two-part conversation on understanding and addressing medical mistrust.

Featured panelists:

Co-facilitated by:

Originally recorded live on Monday, November 30, 2020. This is Part 1 of a 2-part conversation on Understanding and Addressing Medical Mistrust hosted by Spotlight Trust.

Part 2 of this conversation explored a practical path forward toward equity and trust in healthcare and will be aired next week right here on In Trust.

Learn more: https://spotlighttrust.com/medical-mistrust

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Show Notes:

More on this two-part conversation on Understanding and Addressing Medical Mistrust

Watch this conversation on YouTube

Medical Apartheid by Harriet Washington

The US Public Health Service Syphilis Study at Tuskegee

Public Responsibility in Medicine & Research (PRIM&R)

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Sponsored by: Spotlight Trust

The second of the two-part conversation titled: A Practical Path Forward Towards a Health Care System that Deserves Our Trust will be released on In Trust next week, so stay tuned and subscribe to make sure you don’t miss this valuable, solution-focused discussion. We hope to see you there.

Learn more: https://spotlighttrust.com/medical-mistrust

Jan 12, 202101:24:16
Bringing Forward Trusted Insights for 2021 - Recap of 2020 - EP 18

Bringing Forward Trusted Insights for 2021 - Recap of 2020 - EP 18

Today we’ve got a special episode of In Trust for you where we’re sharing some clips from our 2020 interviews where our guests offered insights we want to be sure to bring forward with us into 2021.

We’d love to hear from you - what were some of your favorite insights from the podcast this year?  Leave us a voice message over here as we want to hear from you, our trusted audience.

Listen and enjoy this recap where are thoughtful guests offer leadership lessons that can help propel us forward in this new year.

Show Notes:

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Sponsored by: Spotlight Trust

If you missed out on the panel conversations we hosted late last year, fret not dear listener, as we’ll be releasing these crucial conversations about both the historic and contemporary origins of medical mistrust as well as potential solutions to addressing this issue.

The first of the two-part conversation titled: Medical Mistrust: From Past to Present will be released on In Trust next week, so stay tuned and subscribe to make sure you don’t miss this valuable discussion. We hope to see you there.

Jan 05, 202130:13
Turning Dreams Into Reality - Interview with Massimiliano Freddi - EP 17
Dec 29, 202054:39
Putting People and Relationships First - Interview with Brian DeSimone - EP 16
Dec 22, 202034:40
Leadership, Collaboration, and Trusting in Yourself - Interview with Mike Lyndon - EP 15
Dec 15, 202027:20
 Trusted Parenting During Pandemics - Interview with Dr. Robert Zeitlin - EP 14
Dec 08, 202030:41
Building Big Ideas Through Trust - Interview with Rebecca Kirstein Resch - EP 13

Building Big Ideas Through Trust - Interview with Rebecca Kirstein Resch - EP 13

How can we break out of the mold if we're not exposed to any other ways of being?  How do we become the best versions of ourselves and bring big ideas to life?

We’re excited to bring you this episode's conversation with all-around super connector Rebecca Kirstein Resch - CEO and founder of Inqli.  She’s on a mission to make new ideas and technology work in the service of and for people and is a trailblazer in the social impact space.  Rebecca is an inspiring, purpose-driven leader, and we’re so happy to bring this conversation to you.

Show Notes:

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Sponsored by:

Spotlight Trust

Whether you work in the healthcare system or rely on it, join us on Monday November 30 and Monday December 7 to learn about the origins of medical mistrust, the many ways it persists today, the multifaceted approaches needed to remedy, and actions you can take to help shape a practical path forward towards transforming the healthcare system into one that earns and deserves our trust and provides high-quality, culturally literate, empathetic care to all.

Learn more and sign up at: spotlighttrust.com/medical-mistrust

Dec 01, 202024:01
Better Leaders, Better Communities - Interview with Danny Bauer - EP 12

Better Leaders, Better Communities - Interview with Danny Bauer - EP 12

What does it mean to lead a community, and how does one do that effectively?

In this episode of In Trust, we’re super jazzed to bring you this conversation with Danny Bauer, Chief Ruckus Maker over at Better Leaders, Better Schools.  This mastermind of educational masterminds makes Rick laugh more than in any other episode and brings authenticity, compassion, and wisdom to the crucial conversation about finding one’s tribe and building better communities.

Show Notes:

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Sponsored by:

Spotlight Trust

Whether you work in the healthcare system or rely on it, join us on Monday November 30 and Monday December 7 to learn about the origins of medical mistrust, the many ways it persists today, the multifaceted approaches needed to remedy, and actions you can take to help shape a practical path forward towards transforming the healthcare system into one that earns and deserves our trust and provides high-quality, culturally literate, empathetic care to all.

Learn more and sign up at: spotlighttrust.com/medical-mistrust

Nov 24, 202029:58
Difference-Making Through Trust - Interview with Scott Perry - EP 11

Difference-Making Through Trust - Interview with Scott Perry - EP 11

How do we make a difference in the world?  How do we create a legacy?

In this episode of In Trust, we’re excited to bring you this conversation with Scott Perry, Chief Difference-Maker at Creative on Purpose and the author of the Amazon top-selling book Endeavor and the soon-to-be-released Onward (Pre-order today!). In this conversation we dive deep into practical ways to build trust with yourself, as well as why that trust is so necessary to make the difference in the world that you want to make.

Show Notes:

~~~~~~~~~~~~~

Sponsored by:

Spotlight Trust

Whether you work in the healthcare system or rely on it, join us on Monday November 30 and Monday December 7 to learn about the origins of medical mistrust, the many ways it persists today, the multifaceted approaches needed to remedy, and actions you can take to help shape a practical path forward towards transforming the healthcare system into one that earns and deserves our trust and provides high-quality, culturally literate, empathetic care to all.

Learn more and sign up at: spotlighttrust.com/medical-mistrust

Nov 17, 202033:03
Creating a More Meaningfully Connected World - Interview with Kat Vellos - EP 10
Nov 10, 202024:42
Building Boundaries for a Better Future - Interview with Shannon Weber - EP 09
Nov 03, 202029:28
BONUS HALLOWEEN EPISODE - Broken Expectations - EP 08.5
Oct 31, 202009:44
The Real Skills Needed for Success - Interview with Stacy Richards - EP 08
Oct 27, 202023:54