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Influence Change at Work

Influence Change at Work

By Enclaria Radio
The position of internal change agent – wherever it falls in the organization – can be a tricky one.

You are responsible for influencing the organization, usually without the direct authority to do so.

This show explores the different ways to influence organizational change, from the point of view of someone who is not calling the shots.

(Formerly The Change Agent's Dilemma show.)
Where to listen
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Organizational Communication in a Time of Disruption
In this episode of the Influence Change at Work™ Show, Caroline Kealey, Principal and Founder of Results Map®, shares the important principles to keep in mind when communicating during a time of disruption. Listen in to hear how disruption affects communication, and even how disruption creates opportunities for better communication.
June 16, 2020
How to Engage Remote Employees in Change
Even before the pandemic, engaging remote employees in change initiatives was a hot topic. In this episode of the Influence Change at Work™ Show, Dr. Douglas Williams shares his research and experience about working with people who are not collocated with each other. Listen in to hear the challenges and considerations for engaging remote employees in change.
May 26, 2020
How Change Is Changing
In this episode, Lena Ross, author and Founder of Change Hacks, shares how the practice of change management needs to adapt itself to the current business environment. Listen in to hear the key skills you should develop to stay relevant as the pace of change continues to increase.
April 13, 2020
How to Use the Science of Persuasion to Sell Change
In this episode, Brian Ahearn, Chief Influence Officer at Influence PEOPLE, LLC, shares the principles of persuasion and how to use them to affect change in organizations. Listen in to hear practical ways to apply the principles, and find out which one is the most powerful.
March 16, 2020
How to Drive Engagement in Organizations
In this episode, Tracy Reznik, Director with Jabian Consulting, shares six elements that drive engagement in organizations. Listen in to learn why engagement is crucial for implementing change, and what you can do to boost engagement for your change initiative.
February 10, 2020
How Open Organizations Facilitate Change
In this episode, Jen Kelchner, Founder of LDR21 Change Agency, shares the concept of Open Organizations -- those characterized by transparency, adaptability, community, collaboration, and inclusivity -- and how they are more conducive to change than traditional organizations. Listen in to learn more about Open Organizations and how to get started moving your organization in that direction.
October 14, 2019
Building Change Capability Through Change Agent Networks
In this episode, Erika Mookerjie, founder of Change Leadership Advisors, shares her experience developing Change Agent Networks - groups of advocates within organizations who carry the torch of change. Listen in to learn why you'd want to create a Change Agent Network for your organization, who you should recruit, and how to equip them for success.
August 12, 2019
How to Influence and Measure Behavior Change
In this episode, Larry Mohl, Co-Founder and CEO of Jubi, Inc. shares how a learn-do-inspire approach helps instigate, measure, and sustain behavior change. Hear the principles behind Jubi's cloud-based change experience platform.
July 17, 2019
Creating a Vision that Everyone Embraces
In this episode, Jill Valdez, Founder and COO of LINK, shares her experience in developing visions for change that everyone strives to achieve. Listen to hear practical steps you can take to include everyone in the vision-casting process, even in large organizations.
June 16, 2019
Creating a Climate for Change Through Improvisation
In this episode, Kristy West, founder of BraveSpace, shares how you can create a climate for change using Improv techniques. You'll hear the tenets of Improv and how they can help people be more open to change, along with some examples of exercises you can do in the workplace.
May 13, 2019
When Change Requires a Layoff
Tim Gardner, former Director of Organizational Effectiveness at Kimberly-Clark, shares his experience managing layoffs that resulted from change initiatives. Learn when you should tell people that a layoff is coming, how to keep up the morale of those who stay, and how to deal with the inevitable guilt as the change agent responsible.
April 15, 2019
Combine Research and Practice with Evidence-Based Change Management
In this episode, Paul Thoresen, an Industrial-Organizational Psychology consultant, shares how to combine research with practice when it comes to organizational change. Listen in to hear why you'd want to take an evidence-based approach to change, and what barriers stand in the way. You'll also hear examples and where you can find research to help inform your own projects.
August 15, 2017
Prosilience: Prepare for Change Before It Happens
In this episode, Dr. Linda Hoopes, author of Prosilience:  Building Your Resilience for a Turbulent World, joins the show to share how you can prepare yourself and others for change before it happens. Listen to the interview to hear the strategies for coping with challenges, how to build resilience muscles, and how not to blindside people with change.
June 14, 2017
Organization Design for Change
In this episode, Karen Tate, an organization development consultant with years of experience in global organization design, joins the show to share her approach to designing organizations for change. Listen to the interview to hear about the factors to consider in organization design, the common challenges to implementing org design changes, and Karen's approach to org design projects.
May 17, 2017
How Millennial Myths Impact Workplace Change
This month, Crystal Kadakia, author of The Millennial Myth, shares how we can transform misunderstanding into workplace breakthroughs. Listen in to hear common misconceptions about the different generations at work, and learn how to leverage Millennials' strengths to support digital transformation.
April 20, 2017
Driving People vs Driving Change
In this episode, April Mills, Change Coach at Intel and author of Everyone Is a Change Agent, describes the difference between driving people and driving change, and how making the simple shift can make a significant impact in your organization. Listen in to hear why driving people doesn't work, and how driving change is a better approach. Learn more at April's blog at
March 21, 2017
The Integration of Change Management and Knowledge Management
In this episode, Katy Saulpaugh, Practice Lead at Enterprise Knowledge LLC, shares her experience with applying change management practices to knowledge management projects. Listen in to hear the common challenges of knowledge management projects, with examples of how to address them. You'll also hear how knowledge management can contribute to effective change management practices.
February 15, 2017
Enable Change With The Purpose Effect
In this episode, Dan Pontefract, bestselling author of Flat Army, joins the show to discuss his new book, The Purpose Effect: Building Meaning in Yourself, Your Role, and Your Organization. We'll discuss the three categories of purpose, and how they work together to enable organizational change.
May 27, 2016
Implementing Change in Sub-Saharan Africa
In this episode, Glory Enyinnaya joins the show from Nigeria. She shares her research and experience about implementing change in Sub-Saharan Africa. We'll explore the challenges of implementing change in a developing country, and how regional culture affects leadership and change management.
April 20, 2016
Building an Optimistic Workplace
This episode's guest is Shawn Murphy, CEO and Co-Founder of Switch & Shift. In his book, The Optimistic Workplace, Shawn defines the Origins of Optimism as purpose, meaningful work, and extraordinary people. Listen in as Shawn shares how to develop an optimistic workplace and why you'd want to. Plus I'll ask him how an optimistic workplace enables change.
March 22, 2016
Shifting Organizational Culture with Performance Management
This month's guest, Marnie Green, is Principal Consultant at Management Education Group and author of both Painless Performance Evaluations and Painless Performance Conversations. Listen in as she shares examples of organizations who have seen shifts in culture as a result of a new performance management process and supporting technology.
December 16, 2015
Lean Into Authentic Leadership
This month's guest, leadership consultant and executive coach Aaronde Creighton, shares why and how to be your true self at work when you're leading change.
November 19, 2015
Grumblers to Allies: Gain Support for Change with The Energy Bar™
Rick Maurer, author of Beyond the Wall of Resistance, returns to the show to discuss how to gain support for change, especially how to move people from being grumblers to becoming allies using a tool called The Energy Bar™.
October 28, 2015
Beware of Bad Change Management
There are a lot of change management experts and approaches to choose from. How can you tell the good ones from the bad ones? Beth Banks Cohn, President and Founder of ADRA Change Architects, joins the show to warn us of the red flags to watch out for, and share the hallmarks of good change management practice. Listen in to become a better consumer (and provider!) of change management methodologies and services.
September 16, 2015
Get Invited to the Strategy Table
Guest: Paige Lillard CEO and Principal of Beacon Consulting PBL and Former Lead Judge, Malcolm Baldrige Award for Performance Excellence There’s nothing more frustrating than to be given a goal by senior leadership only to realize that had they consulted your team, they may have developed a much more meaningful goal or altered the strategy completely to optimize the outcome. How do internal teams that provide services to the lines of business (HR, Technology, Legal, Operations etc.) earn respect as a strategic partner and get invited to join planning conversations with executives much earlier in the process? Paige Lillard provides straightforward answers and the key to get your voice heard in strategy meetings.
August 19, 2015
How to Deal with Difficult People
This month's guest, Dee Daley, is a business leader with a 20-plus year record of leading organizational change initiatives for corporations including GE Healthcare, GE Capital and Office Depot. She recently presented on the topic of How to Deal With Difficult People at the Change Management 2015 Global Conference. As change management professionals our success often depends upon our ability to influence without authority and to influence “difficult” people. Surprisingly, the research shows that 75 percent of the people with whom we interact at work and play are different from us in many ways such as how they make decisions, how they react when stressed and how they prefer to manage a project. It is these differences that frequently cause tension and strife. Listen in to hear what you can do about it!
May 19, 2015
Communicating Change with the Results Map
Caroline Kealey, Owner and Principal at Ingenium Communications, joins the show this month to share the Results Map, her tool for developing communications. Listen in to hear the key elements of the Results Map and how to use it to communicate change.
April 28, 2015
Creating a Deliberately Developmental Organization
Andy Fleming, CEO & Founding Principal at Way to Grow, Inc. joins the show this month to tell us about Deliberately Developmental Organizations. We'll learn what they are, and why you'd want your organization to be one, and how to go about implementing it in your organization.
March 17, 2015
Forget Work-Life Balance - It's Role Integration
As the lines between our work and the rest of our lives blur, it seems more difficult to navigate and differentiate between the two. According to this month's guest, Dr. Jane Goldner, the key, however, is not work-life balance, it's role integration. Tune in to hear how to know if you or others have poor "work-life balance" and what the impact on the organization is, how to go about implementing role integration concepts at work, and how role integration can help alleviate change overload.
February 17, 2015
How to Make Waves at Work
This month, my guest is Patti Johnson, CEO of PeopleResults and author of Make Waves:  Be the One to Start Change at Work and in Life.  She shares how to be a difference-maker who implements lasting change at work.
January 20, 2015
I.G.N.I.T.E Your Communication Style to Gain Influence and Impact
In this episode, Debora McLaughlin, author of The Renegade Leader, joins the show to share her I.G.N.I.T.E. model for increasing your influence and impact at work.
December 16, 2014
Change-Friendly Leadership
Bestselling author Rodger Dean Duncan shares nuggets of wisdom from his book, Change-Friendly Leadership: How to Transform Good Intentions into Great Performance. Listen in to hear what Dr. Duncan calls the Four T's: key leadership behaviors that drive change.
November 18, 2014
The Four Workplace Conversations (and Which is the Right One)
In this episode, workplace communication expert Skip Weisman shares the four conversations that happen at work, three of which create low morale, low productivity and kill profits. Which one works? Listen to find out The 4 Workplace Conversations, how and why they occur and specific strategies to move to the one "right" conversation.
October 14, 2014
How to Measure and Maximize Alignment in Your Change Initiatives
Ever wonder if people in your organization are really on the same page when it comes to change? In this episode, Michael Taylor of SchellingPoint shares a way to measure and maximize alignment in your change initiatives. We'll discuss why alignment is important, who needs to be aligned, how to tell if you have alignment or not, and what you can do when you need better alignment.
September 24, 2014
Leading Change With and Without Authority
Like many change agents, this month’s guest had a unique career path that brought him to that role. Danny Peterson was CEO of a large nonprofit organization. When he retired, he went back to work — this time as the Manager of Global Continuous Improvement within a Fortune 500 company. In this episode, we’ll explore Danny’s experience with influencing change as CEO and how it compared to leading change from the middle of a large company.
August 21, 2014
How to Avoid and Manage Change-Related Overload
In this episode, Dr. Linda Hoopes, President at Resilience Alliance, returns to the show to discuss the impact of change-related overload. She’ll share tips on how to avoid it, and how to manage it when you can’t.
July 22, 2014
CQ – How to Develop Your Change Intelligence
What’s your CQ?  This month, Barbara Trautlein, author of Change Intelligence and Principal at Change Catalysts, joins the show to discuss the types of change intelligence and how to develop yours to become more influential at work.
June 19, 2014
Using the Power of Conversations to Influence Change
This month, Ankit Patel, Managing Partner of The Lean Way Consulting, joins the show to discuss how to tap into the natural information flows in your organization to influence change.
May 15, 2014
Managing Change in Today’s Dynamic Global Economy
In this episode, Supriya Desai, Principal at ASC* Advisory, shares why in today’s global business environment – characterized by volatility, uncertainty, chaos and ambiguity – companies cannot delegate responsibility for planning and executing strategic changes to a small cadre of change management practitioners.
April 24, 2014
Modernizing Change Management with Agile and Lean Practices
We are in the age of complexity. The organizational life-span is shrinking, the pace of innovation is the highest it's ever been and it continues to accelerate. For organizations to remain relevant in today's world, they need more effective and adaptable processes for managing change.  Jason Little, author of Lean Change Management, joins the show this month to discuss the collection of innovative practices for managing organizational change. He combines ideas from many communities, including the Lean Startup, Agile and Lean worlds, to create an adaptable and scalable model for managing the complexity of change in today's world.
March 18, 2014
Design Breakthrough Change Communication
In this episode, Dotty Posto, President of Posto Management Consulting, shares how to use creativity to design breakthrough change communication. Listen in to learn how to gain attention in the sea of information in today's workplace.
February 18, 2014
Debunking the 70% Failure Rate of Change Initiatives
It's probably the most-quoted statistic about organizational change:  70% of change initiatives fail. But what does that mean? Where did that number come from? And is it even true? Jennifer Frahm, Director of Conversations of Change, discusses the history and dispells the myth that many accept as fact.
January 21, 2014
58: Measuring Resistance to Change with the LOE Index
My guest this month is Victoria Grady, President and Principal Consultant at PivotPoint Business Solutions. In this episode, she shares how the LOE (Loss of Effectiveness) Index identifies those behaviors, perceptions, and attitudes that emerge in organizations in response to change. Jinnie Lee Schmid, an independent consultant certified to administer and interpret the LOE Index, also joins the conversation.
December 17, 2013
57: How to Host Team Meetings So Real Change Happens
My guest this month is Molly Breazeale of AlignED, LLC, who will share her tips for helping teams make better decisions that support change.
November 21, 2013
56: Bankable Leadership: Happy People and Results
Dr. Tasha Eurich, author of Bankable Leadership: Happy People, Bottom Line Results and the Power to Deliver Both, joins the show this month to share how you can achieve results while fostering a healthy work environment.
October 15, 2013
55: Supporting Change With Accelerated Talent Management
Professor Bill Rothwell, Professor of Workforce Education and Development in the College of Education at Penn State University, joins the show this month to discuss how to support organizational change with Accelerated Talent Management.
September 19, 2013
54: Implementing Change Management at ESPN
This month, Tonya Cornelius, Vice President of Learning and Organizational Development at ESPN, shares how they implemented a customized change management approach at the network.
July 29, 2013
53: Finding Your Change Agent Voice
This month, Daryl Conner, an internationally recognized leader in organizational change, visits the show. We will discuss how being an effective change agent is not just about what you do, but who you are.
June 24, 2013
52: How to Implement Change With Smooth Transitions
In this episode, Brian Horgan, Project Director for United Illuminating, tells the story of the Central Facility project, which affected every employee in the company. By recruiting people throughout the organization to help ensure smooth transitions, the potentially disruptive project caused no service delays, came in under budget, and improved collaboration.
May 30, 2013
51: Building a Remarkable Culture
Tim Kuppler, founder of The Culture Advantage, shares what a remarkable culture looks like and provides steps to building one in your own organization.
April 23, 2013
50: How to Get Things Done When You Feel Powerless
Ever feel like your change initiative or your career are stalled and there's nothing you can do about it? Tune in to hear Karen Steinberg of The Possibility Practice share how to get things done when you feel powerless.
March 19, 2013
Episode 49: How to Say Anything to Anyone
Guest Shari Harley, President of Candid Culture, shares tips from her insightful and practical new book, How to Say Anything to Anyone. Learn how to hone this essential skill every change agent must master.
February 19, 2013
Episode 48: Gaining Agreement on a Blueprint for Change
Martha Greenway, former Deputy Superintendent of Fulton County Schools in metro Atlanta, joins the show to share a fascinating story about gaining buy-in for change.
January 15, 2013
Episode 47: How to Help Yourself and Others Adapt to Change
Listen in this month as guest Dr. Linda Hoopes, President of Resilience Alliance, shares how to help yourself and others adapt to change.
December 18, 2012
Episode 46: Projects Mean Change - Are You Ready?
In this episode, guest Martha Legare of The Gantt Group shares the organization change skills required to lead successful projects.
November 20, 2012
Episode 45: How to Get Things Done When You're Not in Charge
Guest Nan Russell, author of The Titleless Leader, visits The Change Agent's Dilemma this month to share with listeners how to get things done when you're not in charge.
October 24, 2012
Episode 44: Simple Ways To Lead Complex Change
In this episode, my guest is Todd VanNest, founder and principal at Last Word on Change. While organizational change is complex, Todd shares how leading change can be simple.
September 18, 2012
Episode 43: Ten Ways Change Gets Stuck
Last week, I hosted a free teleclass called, "10 Ways Change Gets Stuck." In it, I detailed the various things that happen that cause change to lose traction.  It includes the things change agents do - or don't do - that make that happen. This episode of The Change Agent's Dilemma is a replay of that teleclass. Learn what to watch out for, what not to do, and hear about a great new resource to help you avoid getting stuck (or get unstuck if you are already there).
May 01, 2012
Episode 42: Tips for Influencing Change as a Newbie
Whether you are starting on a new project, new organization, or new career, it can take some time to get up to speed as a newbie. Listen in as guest Christina Kach, a young professional and industrial engineer implementing Lean Manufacturing within a government defense manufacturer, shares her tips for influencing change as a newbie.
April 17, 2012
Episode 41: Develop Change Readiness at All Levels
My guest this month is Richard Batchelor, who will define change readiness and explain how to develop it in all levels of your organization.
March 20, 2012
Episode 40: What's So Funny About Change?
Dr. Trina Hess from The Humor Academy joins the show today to share with us the importance of laughing our way through change.
February 21, 2012
Ep. 39: How to Host Effective Meetings to Drive Change
Al Pittampalli, author of Read This Before Our Next Meeting, joins The Change Agent's Dilemma today to discuss how to host effective meetings to drive change.
January 17, 2012
Ep. 38: Inside the Bubble: Create a Safe Space for Change
In this episode, Martin Fenwick joins The Change Agent's Dilemma from New Zealand, where he is Principal Consultant & Director of TheChangeFactor. Martin tells us how to create a "change bubble," a safe space for change to develop and grow within an organization.
December 20, 2011
Episode 37: Transform Performance From Worst to First
Amir Ghannad, Plant Manager at Sunny Delight, shares his story of tranforming the plant's performance from worst to first in the company.
November 15, 2011
Episode 36: This is Your Brain on Change
Guest Jackie Sherman, of The Jackie Sherman Group, Inc., became deeply interested in how the brain works and how that could inform her work with organizations and leaders. Today, we'll find out what she learned and gain practical tips for incorporating the “science of the brain” into our own work.  Tune in to learn how the brain reacts to and incorporates change, and to hear the conditions that facilitate change.
October 18, 2011
Episode 35: The Art and Science of Corporate Storytelling
Today's guest, Richie Cullom, is Senior IT Manager at Genuine Parts Corporation. As an avid writer, he is also a storyteller at heart. Listen in to hear how he merges these two areas to bring corporate storytelling to life.
September 20, 2011
Episode 34: Lessons Learned From A Change Derailed
An experienced change leader, Supriya Desai landed an exciting new 'dream' job - implementing change across a global function undergoing major transformation - only to be gone less than 6 months later.  Listen in to hear her story - plus the warning signs and lessons she learned so you can benefit from her experience.
August 16, 2011
Episode 33: Spot and Correct a Workplace Culture Problem
Terri Kruzan, The Culture Sleuth, joins me for this episode of The Change Agent's Dilemma.  She defines workplace culture, and explains why you must pay attention to it as a change agent.  Terri tells us how to know when culture is a problem, and then shares how to go about shaping an effective culture.
July 19, 2011
Episode 32: Finding the Courage to Drive Change
My guest today is Faith Fuqua-Purvis, founder of Synergetic Solutions. Listen in to learn where to look to find the courage to drive positive change in your organization, and what it means to be a Revolution of One.
June 21, 2011
Episode 31: Creating Positive Pull Towards an End State
My guest this month is Garrett Gitchell, founder of Vision to Work, Inc., whose unique approach to change management starts with the end state. In this episode, Garrett shares the details of his approach and explains why change management is not about overcoming resistance.
May 17, 2011
Episode 30: The Path to Business Excellence
Today's guest on The Change Agent's Dilemma is Paige Lillard, Vice President of Business Excellence at Turner Broadcasting System, Inc. Paige tells the unique story of how she first became a change agent, and shares tips for being a successful influencer.
April 19, 2011
Episode 29: Everyday Influence
Host Heather Stagl shares her favorite influence methods from her new book, 99 Ways to Influence Change.
March 22, 2011
Episode 28: Beyond the Wall of Resistance
Join me this episode with guest Rick Maurer, bestselling author of Beyond the Wall of Resistance. Learn what resistance is, and how to navigate it to improve your likelihood of success in implementing change.
December 07, 2010
Episode 27: Healing the Corporate World
Listen in as Maria Gamb shares insights from her new book, Healing the Corporate World. Maria and I will talk about where you can look to find out what might need fixing. You'll also hear how you can make things better from wherever you are in the organization.
November 09, 2010
Episode 26: Project Management Office as Change Agent
Fresh from his presentation at the PMI Congress, Brian Horgan, joins us to share how the Project Management Office really needs to be a change agent within a company. Brian is the Director of Project Management at United Illuminating, an electric utility in Connecticut. He will share the difference between project management and change management, and show how his department became a change agent at the company.
October 26, 2010
Episode 25: The ROI of Change Management
This week's guest is David Miller, Managing Director of Change First Ltd. The firm recently conducted a research study to determine the return on investment for using a change management methodology for project implementation. Tune in to learn what they found!
October 12, 2010
Episode 24: Create and Sustain Innovation in the Workplace
For 18 years, guest Blair Miller of Blair Miller and Associates has worked with organizations to help leaders and teams work smarter, solve problems more effectively and turn on their conscious creativity. Creativity and innovation are key ingredients to organizational change. Tune in to learn how you can create and sustain innovation in your workplace.
September 28, 2010
Episode 23: Identify the Key Players Who Control Your Culture
This week's guest is Josh Letourneau, who uses math to help organizations change. Josh specializes in Social Network Analysis (not to be confused with Facebook or Twitter analysis) to help expose the invisible, informal networks that determine how work really gets done. Join us for a fascinating look at how you can mathematically pinpoint key individuals who control and can help change your culture.
September 14, 2010
Episode 22: Implementing Diversity Initiatives
The guest in this episode is Julius Pryor, III, former VP of Diversity at both Coca-Cola Enterprises and Johnson & Johnson Consumer Group. Currently, he leads the Diversity Consulting Group at Your Talent Bridge.
August 31, 2010
Episode 21: Creating the Energy for Change
In this episode, Dr. Jackie Sherman shares her formula for creating enough energy for implementing change.
August 03, 2010
Episode 20: Building a New Culture from Scratch
Listen in as Tim Gardner, Director of Organizational Effectiveness at Kimberly-Clark Corporation, shares a case study of building a new and different culture in a greenfield manufacturing plant.
July 06, 2010
Episode 19: Join the Adventure: Become a Secret Change Agent at Work
Dot Olonovich, MBA student and change management researcher at Lehigh University, shares tips for how (and why) she transformed her life and organization by becoming a "secret change agent" at work.
June 08, 2010
Episode 18: Change Evaluation - Is Your Initiative Working?
This week's guest is Maria Gajewski of Changing River Consulting, whose expertise is nonprofit evaluation. She helps nonprofits assess whether or not their programs are making an impact. In this episode, Maria will share her process for evaluating whether initiatives are causing the desired results, and how it translates to organizational change.
May 11, 2010
Episode 17: Operating Excellence at Lockheed Martin
On this show, host Heather Stagl welcomes guest Christian Kress, Six Sigma Master Black Belt at Lockheed Martin to discuss his 23 years as an internal change agent within the company.
April 27, 2010
Episode 16: Monitor Your Organization's Non-Verbal Communication
It is widely cited that verbal communication makes up only 7% of a total message during a conversation. That is, 93% percent of the meaning within the conversation comes from outside the words that we use. These non-verbal aspects of communication include gestures, posture, intonation, and facial expressions. It turns out the concrete language is by far the least important factor in our interpretation and understanding of what the other person saying. A similar phenomenon happens in organizations. Consider that the equivalent to verbal communication in organizations are the formal words that come to employees in the form of official documents: values and mission statements, strategy, policies, newsletters, websites, announcements, press releases, and other communication devices. The rest of internal communication comes from everything else employees experience. Similar to a conversation, the vast majority of meaning and understanding is generated by “non-verbal” communication. Tune in to hear where to look for “non-verbal” communication cues in your organization.
April 13, 2010
Episode 15: The Suggestion Guru on Employee Feedback
The Suggestion Guru Lara Fordis stops by The Change Agent's Dilemma to share a number of different tools you can use to collect employee feedback. She also shares factors to consider when selecting a feedback tool, and also talks about common mistakes you will want to avoid when you collect and use employee feedback. Curious about the 1-page Feedback Favorites list we mentioned on the show? Visit this page to find the link.
March 30, 2010
Episode 14: Ten Essential Tools for Change Agents
Do you feel like you're pushing a boulder uphill when it comes to changing your organization? Ever wonder if you are using all the tools at your disposal to make change happen? This week, host Heather Stagl outlines Ten Essential Tools for Change Agents, which you should be leveraging to influence change in your organization.
March 16, 2010
Episode 13: Performance Management Design for Organizational Change
The Change Agent's Dilemma welcomes Dr. Janet Hecht, Managing Principal of Talent by Design Consulting and Ph.D. in Industrial/Organizational Psychology, to share her experience and expertise in designing performance management systems to change organizations.
March 02, 2010
Episode 12: Make Personal Accountability a Core Value Using the QBQ
Bestselling author of QBQ: The Question Behind the Question John G. Miller stops by The Change Agent's Dilemma to share the concept of personal accountability and how to make it a core value in your organization.
February 16, 2010
Episode 11: Four Reasons NOT to Conduct an Employee Survey
Employee surveys are useful tools for understanding the beliefs, attitudes and opinions of an organization as a whole. Surveys are commonly used in pursuit of change to discover and understand organizational culture, resistance, morale, and a host of other characteristics that can shine the light on opportunities for improvement. However, not all surveys will improve the situation. Listen to hear four warning signs that conducting a survey may do more harm than good. Find more organizational change resources at
February 02, 2010
Episode 10: Create Alignment with Four Questions
As a change agent, you work to create organizational alignment around your initiative to make sure everyone is moving in the same direction. In this episode, host Heather Stagl welcomes Jeff Lebow, P.E. of Alignment at Work, LLC to share four questions that when answered ensure alignment. For those of you who are more visual learners, you may access a set of slides depicting the concepts in this episode here (pdf).
January 19, 2010
Episode 9: Tips for Getting Your Project Approved
Since it's the New Year, you may be renewing your efforts to get approval for a change initiative or project that you want to see happen. Unfortunately, not everyone in your organization has the same understanding or feels as strongly as you do that your project should be implemented – whether it is the entire change initiative, or an enabler such as training or software. While some projects might fly under the radar in the beginning, at some point someone with power has to say “Yes, let’s do this” for the project to continue. I'll share the tips I compiled during my many years as an industrial engineer, when one of my key responsibilities was to justify both capital and human capital projects to gain approval by the leadership team.
January 05, 2010
Episode 8: Three Myths About Organizational Change
Tune in on Tuesday, December 8 to learn 3 myths about organizational change. Change agents who buy into these beliefs may find their initiative stuck in a rut. Learn more about how to influence change in your organization at
December 08, 2009
Episode 7: Tips for Having Difficult Conversations with Leaders
Almost everyone in corporate America (and beyond) can relate to having to deal with a boss or another organizational leader who lacked self-awareness. Leaders who are oblivious to their own negative impact on colleagues derail organizational effectiveness. Listen in to hear why having these conversations is a crucial part of the role of change agent. Learn some tips for having these difficult conversations. Find more organization change resources at
November 10, 2009
Episode 6: Accountability is Meaningless (Without a Definition)
Accountability is one of those principles of business that is an important foundation of organizational culture but is easily shrugged off as a buzz-word. Ask someone in your organization to define accountability, and you may hear any number of answers, from “I don’t know” to “following the rules.” You might even see some eyes roll. Accountability is rarely explicitly defined, whether for the organization as a whole, or for the departments and teams that work within them. Without a deliberate conversation about what it means to be accountable, it's existence is left to chance. In this episode, I'll share the definitions of different types of accountability, and discuss the fundamental ingredients that are necessary for accountability to exist. Find more organization change resources at
October 13, 2009
Episode 5: Workforce Measurements
Guest Robert Gold of Tenacious Tortoise, LLC will talk about the workforce measures you need to monitor to ensure that you have the resources you need to implement change. Gold, an experienced management consultant, will describe his framework for making good decisions about the measures that can best help your organization manage its most valuable asset, its people.
September 29, 2009
Episode 4: Mastering Resilience
This week EnclariaRadio host Heather Stagl welcomes guest Liisa Hardaloupas of ExecuCoach LLC to share her expertise on the subject of resilience. Resilience is the capacity to incorporate and move on from a disruption or change. Tune in to learn how to improve resilience for yourself as well as for other people in your organization who are going through change. If you are interested in learning more about resilience, Liisa is hosting a webinar series on October 15, 22 and 29. Go to for more information and to register.
September 01, 2009
Episode 3: Boost Your Organizational Power
For advocates of organizational change, power is the ability to get things done either by influencing others or by making decisions. Possessing power means that colleagues are more likely to do what you ask, respect your opinion, and follow you in the direction you want to go. Fortunately, power is not something you can buy or take. It can only be given to you by others. In this episode you'll hear ways to earn more organizational power. Find more organization change resources at
August 18, 2009
Episode 2: Get Beyond Leadership Buy-in
Buy-in is the bare minimum level of support you can get for your change initiative. (Think of how many people say they support your project but then act in ways that diminish its effectiveness.) Listen in to hear different levels of support leaders can provide. Find out what's keeping them from doing what you need them to do to keep your project moving forward. For more information on gaining more support for your change initiative, check out the Beyond Buy-in Workbook: .
August 04, 2009
Episode 1: The Roles and Relationships of Change
The success rate of organizational change projects is a dismal 30%. Did you know that for projects that use someone other than the boss as the project manager that success is even more rare? The reason: mismanaged roles and relationships. Learn the common roles within an organizational change initiative, and hear tips for managing the relationships between them. Find more organization change resources at
July 21, 2009