Learn how to take manual processes and streamline them with digital workflows. Conversations with InSource and ServiceNow leaders on how your organization can leverage ITAM, ITSM, ITBM, CSM, ITOM, SecOps, HR, and more to work smarter and make better business decisions.
Mike Gardyasz, InSource ITBM Practice Director & Project Management Office, joins us to discuss all things ITBM and more. We discuss context around the InSource ITBM practice, InSource being one 7 organizations nationally and one of 14 internationally to obtain Product Line Achievement, customer stories, and more.
Contact Mike: email@example.com
Dan Gale of InSource goes over the importance of Customer Service Management in this episode, including
Expectations of Customer Service
Communication Channels and ability to access anywhere any time
Connecting the Service Stream (multiple departments/functions)
Knowing who you are and what you own / need
Deeper understanding how the “call” went
Contact Dan: firstname.lastname@example.org
More info on InSource: insourcenow.com
During this episode, we chat with ServiceNow Mid Atlantic Commercial Account Executive about her background, what most customers don't know about ServiceNow, success stories, growth areas for ServiceNow, and how customers leverage ServiceNow amidst the COVID-19 outbreak.
Crystal's LinkedIn: https://www.linkedin.com/in/crystalbenizri
Crystal's Email: email@example.com
In this Episode, Mark Buscaglia, the Director of IT Asset Management at InSource, discusses ITAM Basics, what makes up a successful ITAM program, the benefits of ITAM, normalized data and its value, ServiceNow SAM, and what makes InSource different.