ServiceNow Solutions with InSource

ServiceNow Solutions with InSource

By InSource
Learn how to take manual processes and streamline them with digital workflows. Conversations with InSource and ServiceNow leaders on how your organization can leverage ITAM, ITSM, ITBM, CSM, ITOM, SecOps, HR, and more to work smarter and make better business decisions.

Contact InSource: info@insourcenow.com
Website: insourcenow.com
LinkedIn: linkedin.com/company/insourcenow
ArcBest: Customer Success Stories with Jennifer Addington
In this episode, we chat with InSource's Director of Solution Consulting Jennifer Addington about ArcBest's CSM partnership with InSource. 
09:28
June 26, 2020
ITBM with Mike Gardyasz
Mike Gardyasz, InSource ITBM Practice Director & Project Management Office, joins us to discuss all things ITBM and more. We discuss context around the InSource ITBM practice, InSource being one 7 organizations nationally and one of 14 internationally to obtain Product Line Achievement, customer stories, and more. Contact Mike: michael.gardyasz@insourcenow.com insourcenow.com
16:40
June 5, 2020
ITBM + Why InSource - with Jennifer Addington
InSource's Director of Solution Consulting Jennifer Addington discusses Why InSource, the importance of having a partner for implementation, and InSource's ITBM practice.
16:23
May 15, 2020
Customer Service Management (CSM) with InSource CSO / CTO Dan Gale
Dan Gale of InSource goes over the importance of Customer Service Management in this episode, including Expectations of Customer Service Communication Channels and ability to access anywhere any time Connecting the Service Stream  (multiple departments/functions) Knowing who you are and what you own  / need Deeper understanding how the “call” went Contact Dan: dan.gale@insourcenow.com More info on InSource: insourcenow.com
13:56
April 27, 2020
ServiceNow Success Stories (feat. Crystal Benizri - SN Mid Atlantic Commercial AE)
During this episode, we chat with ServiceNow Mid Atlantic Commercial Account Executive about her background, what most customers don't know about ServiceNow, success stories, growth areas for ServiceNow, and how customers leverage ServiceNow amidst the COVID-19 outbreak. Crystal's LinkedIn: https://www.linkedin.com/in/crystalbenizri Crystal's Email: crystal.benizri@servicenow.com insourcenow.com
11:42
April 9, 2020
IT Asset Management with Mark Buscaglia: What Makes a Successful ITAM Program?
In this Episode, Mark Buscaglia, the Director of IT Asset Management at InSource, discusses ITAM Basics, what makes up a successful ITAM program, the benefits of ITAM, normalized data and its value, ServiceNow SAM, and what makes InSource different. insourcenow.com mark.buscaglia@insourcenow.com
11:43
April 1, 2020