It's Covered: The Insurance Podcast

Ep 33: Citation ≠ Fault

An episode of It's Covered: The Insurance Podcast

By Paul and Mel
Because if you think insurance is boring, you aren't doing it right. This is an insurance industry podcast that is anything but industrial. We talk news, claims, sales, service, and have some fun along the way.
Stabbed in the Back!
Our customers will stab us in the back without a second thought. That's how they value us. How much do we value them? iTunes https://itunes.apple.com/us/podcast/its-covered-the-insurance-podcast/id1346792342?mt=2 Website: http://www.itscovered.net Facebook group: https://www.facebook.com/groups/342939569511083/ Free ebook on how agents can better service claims: http://www.itscovered.net/ebook
21:16
September 3, 2019
What Do We Provide?
The public often sees insurance agents as the calendar people because what we provide for people really isn't obvious and appreciated until there is a loss. Is there anything we can do about that?
17:42
August 26, 2019
S2E2: Write the Quote Right!
Why agents need to take special care to WRITE THE QUOTE RIGHT and explain why you did it that way. I'm only doing this episode because y'all keep messing up on this one. Website: http://www.itscovered.net Facebook group: https://www.facebook.com/groups/342939569511083/ Free ebook on how agents can better service claims: http://www.itscovered.net/ebook
19:08
August 19, 2019
S2E1: Welcome back!
The show is back! We're starting up season 2 with a little restatement of what the show is about and what in the world I've been up to lately! iTunes https://itunes.apple.com/us/podcast/its-covered-the-insurance-podcast/id1346792342?mt=2 Website: http://www.itscovered.net Facebook group: https://www.facebook.com/groups/342939569511083/ Free ebook on how agents can better service claims: http://www.itscovered.net/ebook
18:26
August 5, 2019
Ep 34: Before You Give Advice
We're asked a lot for coverage and claims advice, which is totally cool, as long as you recognize this first. Website: http://www.itscovered.net Facebook group: https://www.facebook.com/groups/342939569511083/ Free ebook on how agents can better service claims: http://www.itscovered.net/ebook
22:17
October 8, 2018
Ep 33: Citation ≠ Fault
Sometimes the adjuster is going to disagree with the police in an accident, and this is why. Website: http://www.itscovered.net   Facebook group: https://www.facebook.com/groups/342939569511083/  Free ebook on how agents can better service claims: http://www.itscovered.net/ebook
27:35
October 1, 2018
Ep 32: Mr Crunch with Sweet Balls
Talking about differences in insurance companies, level of service and claim satisfaction, and generic cereal Mel made up that he will regret forever.
30:19
September 24, 2018
Ep 31: Breaking Bad's Tow (Is That Covered?)
Playing "Is That Covered?" today with a scene from an early episode of Breaking Bad. Facebook group: https://www.facebook.com/groups/342939569511083/  Free ebook on how agents can better service claims: http://www.itscovered.net/ebook
23:18
September 17, 2018
Ep 30: Role-Play Interviews
Final episode in our series on interviews, this one on role-playing. Website: http://www.itscovered.net Facebook group: https://www.facebook.com/groups/342939569511083/ Free ebook on how agents can better service claims: http://www.itscovered.net/ebook
26:54
September 10, 2018
Ep 29: Behavioral Interviews
Continuing our chat about interviewing and hiring! iTunes https://itunes.apple.com/us/podcast/its-covered-the-insurance-podcast/id1346792342?mt=2 Website: http://www.itscovered.net Facebook group: https://www.facebook.com/groups/342939569511083/ Free ebook on how agents can better service claims: http://www.itscovered.net/ebook
26:02
September 3, 2018
Ep 28: Interviewing 101
Starting a 3-week series on interviewing and hiring. iTunes https://itunes.apple.com/us/podcast/its-covered-the-insurance-podcast/id1346792342?mt=2 Website: http://www.itscovered.net Facebook group: https://www.facebook.com/groups/342939569511083/ Free ebook on how agents can better service claims: http://www.itscovered.net/ebook
35:47
August 27, 2018
Ep 27: Ain't Got Time for That!
Discussing time management and multi-tasking in this episode of the podcast! iTunes https://itunes.apple.com/us/podcast/its-covered-the-insurance-podcast/id1346792342?mt=2 Website: http://www.itscovered.net Facebook group: https://www.facebook.com/groups/342939569511083/ Free ebook on how agents can better service claims: http://www.itscovered.net/ebook
26:26
August 20, 2018
Ep 26: All Work No Pay
Today we discuss working for free, either from friends and family who want advice but definitely not a quote or from walk ins who already have an agent who isn't serving them but you'll do fine. Website: http://www.itscovered.net Facebook group: https://www.facebook.com/groups/342939569511083/ Free ebook on how agents can better service claims: http://www.itscovered.net/ebook
27:15
August 13, 2018
Ep 25: Adjuster Mission: Impossible (Is That Covered?)
Playing Is That Covered, our favorite insurance game, with the mega blockbuster hit Mission Impossible: Fallout! iTunes https://itunes.apple.com/us/podcast/its-covered-the-insurance-podcast/id1346792342?mt=2 Website: http://www.itscovered.net Facebook group: https://www.facebook.com/groups/342939569511083/ Free ebook on how agents can better service claims: http://www.itscovered.net/ebook
28:31
August 7, 2018
Ep 24: Where is My Calendar?
When you start something, be prepared to do it forever, because it will be expected from now on. Website: http://www.itscovered.net Facebook group: https://www.facebook.com/groups/342939569511083/ Free ebook on how agents can better service claims: http://www.itscovered.net/ebook
31:47
July 30, 2018
Ep 23: The Cost of Repair
Discussing what makes insurance on one vehicle higher than another and serving customers who are confused about it. iTunes https://itunes.apple.com/us/podcast/its-covered-the-insurance-podcast/id1346792342?mt=2 Website: http://www.itscovered.net Facebook group: https://www.facebook.com/groups/342939569511083/ Free ebook on how agents can better service claims: http://www.itscovered.net/ebook
22:18
July 23, 2018
Ep 22: I Have No Email
How do we help those people who refuse to embrace technology in an industry that is increasingly technology-based? Our Facebook group: https://www.facebook.com/groups/342939569511083/ www.itscovered.net
22:56
July 16, 2018
Ep 21: Why Did My Rates Go Up?
Still recording in the dark, nevertheless we tackle topics of how rates are decided and how to handle customers who are upset about that rate increase. Our website is www.itscovered.net
37:17
July 9, 2018
Ep 20: When the Lights Go Out
What do you do when the electricity or internet go out in your office? We record a podcast episode!!  Website is http://www.itscovered.net You'll only be able to reach that if you have internet access.
24:27
July 2, 2018
Ep 19: Slow Burn Road Rage
We all have that instinct for revenge on the road, even if it doesn't manifest itself in full-blown road rage. But when we "Teach someone a lesson," we['re really just succumbing to pride and nothing any more lofty than that. It's road safety on today's episode
34:51
June 25, 2018
Ep 18: How Speed Limits Are Determined
We take a look at how speed limits are set on our roads and how well we obey them. http://www.itscovered.net Our free ebook for agents on how to help customers with claims: www.itscovered.net/ebook
30:37
June 18, 2018
Ep 17: What Am I Paying You For?
One of the most important things an agent can do in a claim is to set expectations and sometimes that means telling the customer hard truths. Our website is http://www.itscovered.net The free ebook is at http://www.itscovered.net/17
21:54
June 11, 2018
Ep 16: Customer is a Jerk!
We should be documenting our files with the possibility in mind that those notes might be shown to a jury one day. Because sometimes they are. Our website is http://www.itscovered.net  Free ebook on servicing claims as an agent http://www.itscovered.net/ebook
18:31
June 4, 2018
Ep 15: Claim Number?
Are we reading our emails and texts before we send them? Are we communicating something we don't mean? Email is one of the most misunderstood forms of communication for a reason, and we look at a recent email Paul received as an example. Our Facebook group: https://www.facebook.com/groups/342939569511083/ Our YouTube page: https://www.youtube.com/channel/UC03jXlcZlnboE8EX6TON9tg Website: http://www.itscovered.net
20:56
May 29, 2018
Ep 14: What is Time Worth?
Today we explore what our time is really worth, and should we sometimes get rid of a customer who is taking up too much of it? Our website, which is NOT a waste of your time, is http://www.itscovered.net  Our free ebook on handling claims as an agent is at http://www.itscovered.net/ebook
19:30
May 22, 2018
Ep 13: Really Weird Accident Claim
We take a look at a really weird accident claim and try to figure out how we would decide it if it were assigned to us. Spoiler - we're not sure. Do you have an idea about it? Join our Facebook group at https://www.facebook.com/groups/342939569511083  See the video at https://www.huffingtonpost.com/entry/good-samaritans-dui-crash-florida-live-stream_us_59ae5e3ee4b0dfaafcf23283
21:51
May 14, 2018
Ep 12: What Happened Was...
In claims, we developed kind of a six sense when people were about to tell us a fib of two. A lot of times certain phrases gave us a hint of what was about to come. Today we discuss some of those phrases. our website: http://www.itscovered.net
20:45
May 7, 2018
Ep 11: Who Ya Gonna Call? (Is That Covered?
We play "Is That Covered?" with the original Ghostbusters film, particularly the attack of the Stay Puft Marshmallow Man. It's going to be fun making sense of this one! Our website is http://www.iscovered.net
30:24
April 30, 2018
Ep 10: When the Levee Breaks
Talking about an article about Harvey and issues dealing with flood insurance. The article in question can be read here: https://www.insurancejournal.com/news/southcentral/2018/04/11/486116.htm Our website is http://www.itscovered.net Free ebook on claims at http://www.itscovered.net/ebook
29:02
April 23, 2018
Ep 9: Nerds Need Insurance Too!
Paul saw some insurance advertisements while watching eSports on Twitch, and we began to wonder if this were a good outlet for marketing. So we pull the demographics of the eSports audience and begin to analyze it. The report can be downloaded here: http://www.nielsen.com/esports-playbook  Our website is http://www.itscovered.net
25:44
April 9, 2018
Ep 8: The Agent's Role in Claims
We got two calls this week about new claims, so we discuss what we learned from them. Contrary to popular belief, the agent can actually do a lot in claims. Some of the ways you can make the claim experience better is in our free ebook found here: http://www.itscovered.net/ebook Our website is at http://www.itscovered.net
27:48
April 2, 2018
Ep 7: Self-Driving Uber
Paul and Mel discuss the fatality accident out of Tempe where a self-driving Uber struck a pedestrian. We'll tackle the future of insurance with self-driving vehicles and also a preliminary liability analysis of this accident. The footage from the vehicle:  https://www.facebook.com/TempePolice/videos/2337144116311806/ Our website: http://www.itscovered.net Our free ebook on handling claims as an agent: http://www.itscovered.net/ebook
37:27
March 26, 2018
Ep 6: The All-Day Meeting
Paul is solo this week and reflecting on a story he heard on a RIVAL PODCAST. That's not at all what the other podcast is, but we thought we would throw a little tension in the description there. Website: http://www.itscovered.net Free ebook: http://www.itscovered.net/ebook
24:37
March 19, 2018
Ep 5: How Auto Repair Happens
Paul and Mel discuss a video Paul's been working on for the PACT course, which takes the viewer inside a body shop and goes through a lot of the common insurance issues when it comes to repairing a vehicle. The preview video of this is here: https://youtu.be/-tn2zMZtRuc Also our PACT course: https://pact.teachable.com/  Free ebook: http://itscovered.net/ebook
26:15
March 12, 2018
Ep 4: Fried Green Tomatoes (Is That Covered?)
It's time for our favorite insurance game - Is That Covered? - where we take scenes from movies, shows, or other media and act like the adjuster coming to the scene in the aftermath to try to put things right. This time, it's the famous scene from Fried Green Tomatoes when Kathy Bates slams her car into the vehicle of those snot-nosed brats who steal her parking space. www.itscovered.net www.itscovered.net/ebook for our free ebook on how to better handle claims as agents.
26:41
March 5, 2018
Ep 3: CMS-1500 (Gotsta Have It)
Today Paul and Mel tackle "insurance speak" and how we need to do better as an industry in explaining what we're doing. Also some explanation of why Mel keeps using DJ phrases and telling a state representative that someone earned "an LSP". Website is http://www.itscovered.net Free ebook on servicing claims as an agent: http://www.itscovered.net/ebook
31:17
February 26, 2018
Ep 2: Three Years in Anger
Welcome to episode 2! Paul and Mel tackle an insurance related article about a 3 YEAR OLD ACCIDENT that apparently people are still angry over. Link to the article below. Come visit us at www.itscovered.net Download our free ebook to help you guide your customer through a claim at www.itscovered.net/ebook. Article is at http://www.wlwt.com/article/pothole-insurance-claims-could-cost-you-more-money-affect-driving-record/15390824
32:35
February 19, 2018
Ep 1: Sci-Fi Property Inspector
We open our inaugural (that's as hard to type as it is to say) episode with some background, who we are, why we're doing this, and why you need to be listening each and every week. And yeah, you need to be here. This is a podcast about insurance for insurance professionals who are passionate about what they do, or at very least want to be. Our website is http://www.itscovered.net Download our free claims ebook at http://www.itscovered.net/ebook
24:39
February 12, 2018
Ep 0: The Phone Call
This is a word-by-word recreation of how this podcast got started. Well, no, not really. We're actually both really excited and enthusiastic about insurance, and while the public might thinks this topic is boring, we know it's actually really critical in helping our neighbors in their hours of need. And we want to get better at our jobs, and we want you to get better at yours too. Our website is http://www.itscovered.net
01:32
February 8, 2018
Make your own podcast for free with Anchor!